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Job Number 19160562
Job Category Rooms and Guest Services Operations
Location The Westin Ottawa| 11 Colonel By Dr| Ottawa| Ontario| Canada
Brand Westin Hotels & Resorts
Schedule Part-time
Relocation? No
Position Type Non-Management/Hourly
Start Your Journey With Us
At Westin| we are committed to empowering the well-being of our guests by
providing a refreshing environment| thoughtful amenities| and revitalizing
programming to help ensure that they leave feeling better than when they
arrived. We recognize that travel can be disruptive to our guests’ well-being|
and we’re energized to assist as partners in helping them maintain control and
soaring above it all while on the road. Everything we do is designed to help
guests be at their best| and they appreciate our supportive attitude|
anticipatory service and extensive knowledge on how to best assist them
throughout their stay. We are looking for dynamic people who are excited to
join the team and ready to jump into any situation to give a helping hand. If
you’re someone who has is positive| adaptable and intuitive| and has a genuine
interest in the well-being of others around you| we invite you to discover how
at Westin| together we can rise.
Job Summary
Open doors and assist guests/visitors entering and leaving property. Monitor
and direct personal and commercial vehicle traffic on property| including
guest vehicles| taxi cabs| limousines| and buses| to ensure vehicles are
legally parked and to maintain a smooth and efficient flow of traffic. Supply
guests with directions and information regarding property amenities| services|
and hours of operation| and local areas of interest and activities. Monitor
and maintain safety| security| and cleanliness of parking areas/levels| and
report any vehicles/safety hazards| unauthorized personnel| or potential
security problems to the manager/supervisor. Maintain security of vehicles and
vehicle keys. Communicate parking procedures to guests/visitors.
Follow all company policies and procedures; report accidents| injuries| and
unsafe work conditions to manager; complete safety training and
certifications; maintain confidentiality of proprietary information; protect
company assets. Welcome and acknowledge all guests according to company
standards; anticipate and address guests| service needs; assist individuals
with disabilities; thank guests with genuine appreciation. Speak with others
using clear and professional language; answer telephones using appropriate
etiquette. Develop and maintain positive working relationships with others;
support team to reach common goals. Comply with quality assurance expectations
and standards. Stand| sit| or walk for an extended period of time or for an
entire work shift. Move| lift| carry| push| pull| and place objects weighing
less than or equal to 10 pounds without assistance. Perform other reasonable
job duties as requested by Supervisors.
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