Spa Therapy Supervisor – JW Marriott Parq Vancouver – Canada

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Job Number 19156969
Job Category Spa
Location JW Marriott Parq Vancouver| 39 Smithe Street| Vancouver| British
Columbia| Canada
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
Marriott International portfolio of brands includes both JW Marriott and
Marriott Hotels.
Marriott Hotels | Marriott International’s flagship brand with more than
500 global locations| is advancing the art of hosting so that our guests can
travel brilliantly. As a host with Marriott Hotels| you will help keep this
promise by delivering premium choices| sophisticated style| and well-crafted
details. With your skills and imagination| together we will innovate and
reinvent the future of travel.

JW Marriott is part of Marriott International|s luxury portfolio and
consists of more than 80 beautiful properties in gateway cities and
distinctive resort locations around the world. JW believes our associates come
first. Because if you’re happy| our guests will be happy. It’s as simple as
that. Our hotels offer a work experience unlike any other| where you’ll be
part of a community and enjoy a true camaraderie with a diverse group of co-
workers. JW creates opportunities for training| development| recognition and
most importantly| a place where you can really pursue your passions in a
luxury environment. Treating guests exceptionally starts with the way we take
care of our associates. That’s The JW Treatment™.

Job Summary

Advise employees on in-house groups| policy changes| or other pertinent
information. Ensure consistency in services provided across providers. Provide
massage services to guests using props and/or products. Promote| sell| and
answer questions about spa/salon services. Ensure guest comfort and safety
throughout service. Maintain cleanliness of tools| workstation| and/or
treatment room throughout shift| and secure supplies and equipment at the end
of each shift. Check computer for updates and changes to schedule and inform
providers of last minute changes. Complete requisitions| stock| organize| and
dispense products and supplies. Inspect work areas and tools/equipment to
ensure conformance to company standards. Handle inappropriate guest behavior
by stopping service and informing supervisor/manager. Maintain current
licensure in service area. Assist management in hiring| training| scheduling|
counseling| and motivating and coaching employees; serve as a role model.
Report accidents| injuries| and unsafe work conditions to manager; complete
safety training and certifications.

Follow all company policies and procedures; ensure uniform and personal
appearance are clean and professional; maintain confidentiality of proprietary
information; protect company assets. Welcome and acknowledge all guests
according to company standards; anticipate and address guests| service needs;
thank guests with genuine appreciation. Speak with others using clear and
professional language; prepare and review written documents accurately and
completely; answer telephones using appropriate etiquette. Develop and
maintain positive working relationships with others. Ensure adherence to
quality expectations and standards. Stand| sit| or walk for an extended period
of time; grasp| turn| and manipulate objects of varying size and weight. Move|
lift| carry| push| pull| and place objects weighing less than or equal to 10
pounds without assistance. Perform other reasonable job duties as requested by
Supervisors.

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