Spa Supervisor – JW Marriott Edmonton ICE District – Canada


Job Number 19162102
Job Category Spa
Location JW Marriott Edmonton ICE District| 10344-102 Street| Edmonton|
Alberta| Canada
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
Marriott International portfolio of brands includes both JW Marriott and
Marriott Hotels.
Marriott Hotels | Marriott International’s flagship brand with more than
500 global locations| is advancing the art of hosting so that our guests can
travel brilliantly. As a host with Marriott Hotels| you will help keep this
promise by delivering premium choices| sophisticated style| and well-crafted
details. With your skills and imagination| together we will innovate and
reinvent the future of travel.

JW Marriott is part of Marriott International|s luxury portfolio and
consists of more than 80 beautiful properties in gateway cities and
distinctive resort locations around the world. JW believes our associates come
first. Because if you’re happy| our guests will be happy. It’s as simple as
that. Our hotels offer a work experience unlike any other| where you’ll be
part of a community and enjoy a true camaraderie with a diverse group of co-
workers. JW creates opportunities for training| development| recognition and
most importantly| a place where you can really pursue your passions in a
luxury environment. Treating guests exceptionally starts with the way we take
care of our associates. That’s The JW Treatment™.

Job Summary

Schedule services for individuals and large groups using spa/salon
reservations software system. Call guests to confirm scheduled services.
Answer questions about available services| general property information| and
amenities. Update the reservations/cancellations list throughout the day|
inform providers of last minute changes| and resolve scheduling issues as
needed by working with supervisor/manager. Check in guests for appointments|
confirm first and last name| and provide general spa orientation upon arrival.
Record guest preferences and needs by entering information into computer.
Promote and sell spa/salon services. Obtain assigned bank| ensure accuracy of
contracted monies| and keep bank secure at all times. Process guest payments
for spa/salon services and obtain payment authorization as needed. Accept and
log cash tips for employees. Balance| scan| and drop receipts with Accounting.
Assist management in training| scheduling| counseling| motivating and coaching
employees; serve as a role model. Report accidents| injuries| and unsafe work
conditions to manager.

Follow all company policies and procedures; ensure uniform and personal
appearance are clean and professional; maintain confidentiality of proprietary
information; protect company assets. Welcome and acknowledge all guests
according to company standards; anticipate and address guests| service needs;
assist individuals with disabilities; thank guests with genuine appreciation.
Speak with others using clear and professional language; answer telephones
using appropriate etiquette. Develop and maintain positive working
relationships with others. Comply with quality assurance expectations and
standards. Stand| sit| or walk for an extended period of time. Move| lift|
carry| push| pull| and place objects weighing less than or equal to 10 pounds
without assistance. Perform other reasonable job duties as requested by