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Job Number 19113427
Job Category Food and Beverage & Culinary
Location Delta Hotels by Marriott Grand Okanagan Resort| 1310 Water St|
Kelowna| British Columbia| Canada
Brand Delta Hotels and Resorts
Schedule Full-time
Relocation? Yes
Position Type Management
Start Your Journey With Us
With our diverse portfolio of locations| you’ll find Delta Hotels in world-
renowned cities and prestigious resorts across Canada. Delta Hotels is a
Marriott International brand and offers you the opportunity to find the
hospitality job and career journey that|s right for you. With more than 1100
managed properties and 19 brands you|ll find Marriott International in your
neighborhood and in more than 74 countries across the globe. Find Your World™
at Delta Hotels.
JOB SUMMARY
Supervises daily Food and Beverage (F&B) shift operation and ensures
compliance with all F&B policies| standards and procedures. Manages day-to-day
operations| monitors quality| and standards and meets the expectations of the
customers on a daily basis. Maintains the operating budget| and verifies that
standards and legal obligations are followed.
CANDIDATE PROFILE
Education and Experience
• High school diploma or GED; 5 years experience in the food and beverage|
culinary| or related professional area.
OR
• 2-year degree from an accredited university in Food Service Management|
Hotel and Restaurant Management| Hospitality| Business Administration| or
related major; 3 years experience in the food and beverage| culinary| or
related professional area.
CORE WORK ACTIVITIES
Managing Day-to-Day Operations
• Assists in the ordering of F&B supplies| cleaning supplies and uniforms.
• Supervises daily Food and Beverage (F&B) shift operation and ensures
compliance with all F&B policies| standards and procedures.
• Supports and supervises an effective monthly self inspection program.
• Operates all department equipment as necessary and reports malfunction.
• Supervises staffing levels to verify that guest service| operational needs|
and financial objective are met.
• Encourages and builds mutual trust| respect| and cooperation among team
members.
• Understands employee positions well enough to perform duties in employees|
absence.
• Develops specific goals and plans to prioritize| organize| and accomplish
your work.
• Monitors and maintains the productivity level of employees.
• Verifies that all team members/supervisors understand the brand specific
philosophy.
• Maintains the operating budget| and verifies that standards and legal
obligations are followed.
•
• Assists supervisors in understanding team members ever changing needs and
expectations| and how to exceed them.
• Celebrates and fosters decisions that result in successes as well as
failures.
• Communicates areas that need attention to staff and follows up to ensure
understanding.
• Coordinates cleaning program in all F&B areas (e.g.|General clean)|
identifying trends and making recommendation for improvements.
• Establishes and maintains open| collaborative relationships with employees.
• Creates and nurtures a property environment that emphasizes motivation|
empowerment| teamwork and passion for providing service.
• Follows property specific second effort and recovery plan.
• Stays readily available/ approachable for all team members.
• Demonstrates knowledge of the brand specific service culture.
Providing Exceptional Customer Service
• Provides services that are above and beyond for customer satisfaction and
retention.
• Improves service by communicating and assisting individuals to understand
guest needs| providing guidance| feedback| and individual coaching when
needed.
• Serves as a role model to demonstrate appropriate behaviors.
• Manages day-to-day operations| verifies that thquality| standards and
meeting the expectations of the customers on a daily basis.
• Takes proactive approaches when dealing with guest concerns.
• Sets a positive example for guest relations.
• Stays readily available/ approachable for all guests.
• Reviews comment cards and guest satisfaction result with employees.
• Responds in a timely manner to customer service department request.
Managing and Conducting Human Resource Activities
• Provides guidance and direction to subordinates| including setting
performance standards and monitoring performance.
• Administers the performance appraisal process for direct report managers.
• Conducts hourly employee performance appraisals according to Standard
Operating Procedures.
• Communicates performance expectations in accordance with job descriptions
for each position.
• Verifies thatemployees are treated fairly and equitably. Strives to improve
employee retention.
• Identifies the developmental needs of others and coaching| mentoring| or
otherwise helping others to improve their knowledge or skills.
• Verifies that disciplinary procedures and documentation are completed
according to Standard and Local Operating Procedures (SOPs and LSOPs) and
support the Peer Review Process.
• Interviews and hires management and hourly employees with the appropriate
skills to meet the business needs of the operation.
• Manages beverage purchasing and control procedures and ensures staff is
trained accordingly.
• Observes service behaviors of employees and provides feedback to individuals
and or managers.
Additional Responsibilities
• Provides information to supervisors and co-workers by telephone| in written
form| e-mail| or in person.
• Provides guidance and direction to subordinates| including setting
performance standards and monitoring performance.
• Analyzes information and evaluates results to choose the best solution and
solve problems.
• Performs hourly job function if necessary.
• Extends professionalism and courtesy to team members at all times.
• Comprehends budgets| operating statements and payroll progress report.
• Performs other duties| as assigned| to meet business needs.
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