Residences Concierge / Guest Relations – The St. Regis Toronto – Canada


Job Number 19176760
Job Category Rooms and Guest Services Operations
Location The St. Regis Toronto| 325 Bay Street| Toronto| Ontario| Canada

Brand St. Regis Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly
Start Your Journey With Us
The St. Regis brand first established luxury hospitality more than 110 years
ago| with the opening of the St. Regis New York. From the moment John Jacob
Astor IV opened the doors of his Beaux-Arts masterpiece on New York???s Fifth
Avenue| St. Regis has stood as a symbol of uncompromising elegance and bespoke
service. Today| with more than 40 of the best addresses around the world| St.
Regis is a place where trends are born| boundaries are broken and guests can
simply live exquisite. We invite you to explore careers at St. Regis.

Job Summary

Respond to Residence owners| and their guests| requests for visitor
information| special arrangements| or services (e.g.| transportation|
reservations| dry cleaning) by making arrangements or identifying appropriate
providers. Respond to special requests from Residence owners and their guests
with unique needs and follow up to promote satisfaction. Gather| summarize|
and provide information to Residence owners and their guests about the
property and the surrounding area amenities| including special events and
activities. Announce all visitors| contractors| etc. to Residence owners
before allowing them to go up and permit access to only authorize visitors|
and implement into the key track system. Answer| record| and process all
calls| messages| requests| questions| or concerns. Contact appropriate
individual or department (e.g.| Engineer| Bellperson| Housekeeping) as
necessary to resolve call| request| or problem. Understand and assist with
owners| reservation services (HRS). Assist with scheduling of the elevator for
move-in/out for Residence owners/tenants. Assist with Bell/valet services for
owners when requesting for their vehicles. Perform Lobby Ambassador tasks.
Review shift logs/daily memo books and document pertinent information in
logbooks. Report any incidents| accidents| injuries| and unsafe work
conditions to manager; and complete safety training and certifications.

Follow all company policies and procedures| ensure uniform and personal
appearances are clean and professional| maintain confidentiality of
proprietary information| and protect company assets. Welcome and acknowledge
all Residence owners and their guests according to company standards|
anticipate and address service needs| assist individuals with disabilities|
and thank others with genuine appreciation. Speak with others using clear and
professional language| prepare and review written documents accurately and
completely| and answer telephones using appropriate etiquette. Develop and
maintain positive working relationships with others| support team to reach
common goals| and listen and respond appropriately to the concerns of other
employees. Comply with quality assurance expectations and standards. Stand|
sit| or walk for an extended period of time or for an entire work shift. Move|
lift| carry| push| pull| and place objects weighing less than or equal to 10
pounds without assistance. Perform other reasonable job duties as requested.
Adhere to the highest standards of The Ritz-Carlton service excellence.