Reception Agent – Willow Stream Spa – The Fairmont Banff Springs – Canada-Banff


Job Description – Reception Agent – Willow Stream Spa (Permanent Full Time) (BSH05044)Employee Status:
Reception Agent
– Willow Stream Spa (Permanent Full Time)
First impressions are everything! As a Reception Agent with The Willow Stream Spa- you have the opportunity to provide a welcome experience like no other. Your personalized greeting- care in treatment selection and knowledge of the spa will ensure our guests have a lasting memory of their visit
Hotel Overview: For over 130 years- Fairmont Banff Springs has built a distinct and iconic reputation. With
757 guest rooms- world-class golf and spa experiences- 78-000 square feet of expansive conference facilities- and one of the largest food & beverage operations in North America- our Castle in the Rockies is the place to ignite a brilliant career. This is a vibrant workplace with tremendous growth and mentorship opportunities; a place for colleagues who aspire to deliver amazing guest service- learn- grow and innovate.
The Rocky Mountain lifestyle doesn`t disappoint. Just a 90 minute drive from Calgary- Banff uniquely blends a community of hospitality enthusiasts- outdoor adventure seekers- artists- entertainers- and families alike. It`s all at your doorstep; this year-round- mountain culture offers work–life balance in one of Canada`s most spectacular destinations. Our welcoming community is cultural- and dynamic.
Willow Stream Spa at Fairmont Banff Springs is at the forefront of the spa industry- offering first-class pampering surrounded by majestic mountain beauty. Our environment captures the spirit and ambience of the mountains and reflects the image and elegance of The Fairmont Banff Springs. Our breathtaking Spa is 38-000 square feet and is rated the best spa`s in Canada according to Spa Magazines readers.
Summary of Responsibilities:
Reporting to the

Reception Supervisor

responsibilities and essential job functions include but are not limited to the following:

Consistently offers professional- engaging and friendly service

Answer telephone inquiries promptly and professionally and channel to appropriate for assistance
Greet members and guests in a friendly and efficient manner
Escort guests as required
Be knowledgeable about all aspects of treatments and the facility
Provide information and literature of facility in person and via telephone
Control entry into all areas of facility by restricting all unauthorized individuals
Collect moneys or other suitable payment from clients for all services rendered
Book / Schedule Treatments
Give tours of spa- as required
Ensure smooth operation of reception
Respond to inquiries by phone and in person- providing complete details of all spa aspects
Handle special assignments
Co-ordinate sales packets- when needed
Maintain office files/records
Able to assist guests with retail purchases
Have complete understanding of and adhere to all company policies an rules including those relating to Fire- Hygiene and Safety
Maintain inventory and stocking of all reception materials
Other duties as assigned

Previous experience is an asset
Minimum of 2 years experience in spa industry or hospitality
Diploma or Degree in hospitality or related field an asset
Computer literacy in Microsoft Office- Word- Excel
Excellent communication skills- both written and spoke
Perks: Endless staff events- subsidized staff housing- daily duty meal in our staff cafeteria- employee travel program- food & beverage/fitness centre/spa/golf discounts- competitive extended benefit plans (medical- vision- dental)- employee assistance program.

Physical Aspects of Position (include but are not limited to):

Constant standing and walking throughout shift
Occasional kneeling- pushing- pulling- lifting
Occasional ascending or descending
stairs and ramps
Must be able to lift and carry heavy loads
Visa Requirements:
Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.