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Title: Portfolio Administrator, Private Investment Counsel – Halifax NS (18 Month Contract)
Requisition ID: 66288
Join the Global Community of Scotiabankers to help customers become better off.
Job Purpose
To work closely with the Portfolio Managers and Associate Portfolio Managers in the management of the overall book of business by providing effective and efficient client service. The role is a dedicated client servicing support role, designed to create capacity and answer client queries.
The incumbent understands how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions, ensuring that all activities conducted are in compliance with governing regulations, internal policies and procedures.
Key Accountabilities
Client Service
Responding to client inquiries in a timely, responsive and approachable manner, including executing on client cash management requests
Providing clients with timely updates and information
Preparing routine client correspondence and ad-hoc, customized client reporting
Coordinating and managing the client onboarding processes
Maintaining accurate client information and files
Following up with clients on missing documentation
Reviewing processes and providing recommendations to improve the client experience, add more value and enhance efficiencies
Staying abreast of any changes in client lifestyle / needs or capital market conditions that may affect clients’ financial objectives
Consistently delivering the desired client experience during all client interactions
Using strong knowledge of the Bank’s, Scotia Wealth Management and Private Investment Counsel’s diverse products and services, to ensure the client’s needs are well understood and documented
Ensuring a comprehensive understanding of each client’s financial needs, risk tolerance, and long-term objectives by maintaining ongoing dialogue
Consistently executing on Scotia Wealth and PIC service standards regarding proactive contact, central client point of contact, recording and maintaining the Client Contact database
Support Portfolio Manager/Associate Portfolio Manager
Preparing and customization of client portfolio reports
Preparing material for PM/APM for client annual reviews
Resolving client issues expeditiously and accurately and/or escalating problem situations to PM/APM when appropriate
Responding to PM/APM and Senior Management inquiries on a timely basis
Partnering with all internal product/service business partners to ensure client needs are met
Actively supporting the implementation of client wealth strategies
Risk Management/Compliance
Minimizing the Bank’s exposure to risk by maintaining awareness and ensuring compliance/adherence to all procedures, regulatory activities and guidelines including Privacy, Anti-Money Laundering, Anti-Terrorist Financing, FCAC, Know your Client, Occupational Health & Safety and Guidelines for Business Conduct
Supporting the Portfolio Managers and Associate Portfolio Managers in maintaining client portfolios in accordance with established firm strategy which includes, utilizing the Central Portfolio Models and pools, focusing on client segmentation and client’s risk appetite
Adhering to bank and firm standards, policies and business practices to ensure that Private Investment Counsel is meeting the appropriate regulatory and compliance requirements as they relate to both new and existing accounts
Escalating, documenting and reporting any unusual occurrences, suspicious or fraudulent activities, as per established procedures
Team Membership
Contributing to the effective functioning of the Private Investment Counsel team
Fostering and developing a strong, positive team environment, driving employee empowerment, innovation and a high degree of engagement
Building effective working relationships across the team and with various business line, internal and external stakeholders
Maintaining a high level of client service
Facilitating a culture of open and honest communication
Actively participating and contributing to coaching sessions, touchbases and team meetings
Encouraging the generation of new ideas and approaches
Actively sharing knowledge and experience to enhance the development of all team members
Developing and executing a meaningful employee development plan.
Functional Competencies
Investment management knowledge
Strong relationship management skills
Proficient in providing support to investment management and/or business development activities
Strong interpersonal, communication & listening skills
Results/Goal achievement oriented
Self- motivated and disciplined
Executes with Integrity
Working knowledge of the products and services offered by Scotiabank partners in order to identify and refer clients as appropriate.
Education/ Experience
University Degree (Business, Economics, Accounting, Finance), College Diploma or equivalent
CSC would be an asset
Two years industry experience
Location(s): Canada : Nova Scotia : Halifax
As Canada’s International Bank, we are a diverse and global team. We speak more than 100 languages with backgrounds from more than 120 countries. We value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.