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Job Description – Porter/Bellperson (October – November 2019) (HVC01347)Employee Status:
Regular
Porter (Bellperson)A smile and helping hand is what our Guests will experience as you personally greet them on their arrival. As a Porter with Fairmont Hotels & Resorts- your knowledge of the hotel and the professionalism you display will create a sense of |welcome| like no other.
Hotel Overview:
Fairmont
Hotel Vancouver- known as the ‘Castle in the City`- with its chateau-style
green-clad copper roof and gargoyles is an architectural landmark in the heart
of Downton Vancouver that captures the hearts and imaginations of all who visit.
A registered heritage property operating since 1939- the hotel symbolizes
grandeur and timeless elegance.
In spring 2019- Fairmont Hotel Vancouver
completed a $75M- five-year multiphase revitalization project
With it
prestigious address on Georgia Street- this castle is surrounded by a divers
arts community of galleries and theatres- a thriving shopping district
exhilarating nightlife and world class cuisine.
Join our team and welcome
our guests to extraordinary experiences at their home away from home.
Summary of Responsibilities: Reporting to the Guest Arrivals Manager-
responsibilities and essential job functions include but are not limited to the following:
Responsible for the delivery of Guest`s to their room- luggage- messages and any other items for delivery within the Hotel
Consistently offer professional- friendly and engaging service
Ensure the timely and efficient transfer of luggage to and from the guest`s room
To ensure the guest is familiar with their room upon arrival ie. temperature control
Maintain a presence in the Lobby when not delivering luggage to guest rooms- offering assistance to Guests- under the direction of the Bell Captain
Assist guests regarding hotel facilities in an informative and helpful way
Follow department policies- procedures and service standards- including all safety policies
Other duties as assigned
Please note actual
hours worked will fluctuate based on business needs.
Qualifications:
Minimum 1 year experience in a front of house position required
Minimum of 6 months Porter experience considered a strong assetMust possess a
valid unrestricted Class 5 driver|s license and be able and willing to produce a clean abstractExcellent communication skills and a professional presentationKnowledge of Metro Vancouver- its history- activities and attractionsStrong interpersonal and problem solving abilitiesHighly responsible & reliableAbility to work well under pressure in a fast paced environmentAbility to work cohesively with fellow colleagues as part of a teamAbility to focus attention on guest needs- remaining calm and courteous at all timesThe ability to make high-quality service decisions in a timely mannerAbility to anticipate and to pro-actively service guests is a mustA good physical condition is necessary- as this position requires constant standing- walking- bending and liftingAbility to work flexible schedules (including evenings- weekends and overnights)
Physical Aspects of Position include but are not limited to the following:
Constant standing and walking throughout shift Frequent lifting and carrying up to
50 lbs Constant kneeling- pushing- pulling- lifting Frequent ascending or descending ladders- stairs and ramps Visa Requirements:
Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.