Job Number 19090267
Job Category Rooms and Guest Services Operations
Location The Westin Calgary| 320 4 Ave SW| Calgary| Alberta| Canada VIEW
Brand Westin Hotels & Resorts
Position Type Non-Management/Hourly
Start Your Journey With Us
At Westin| we are committed to empowering the well-being of our guests by
providing a refreshing environment| thoughtful amenities| and revitalizing
programming to help ensure that they leave feeling better than when they
arrived. We recognize that travel can be disruptive to our guests’ well-being|
and we’re energized to assist as partners in helping them maintain control and
soaring above it all while on the road. Everything we do is designed to help
guests be at their best| and they appreciate our supportive attitude|
anticipatory service and extensive knowledge on how to best assist them
throughout their stay. We are looking for dynamic people who are excited to
join the team and ready to jump into any situation to give a helping hand. If
you’re someone who has is positive| adaptable and intuitive| and has a genuine
interest in the well-being of others around you| we invite you to discover how
at Westin| together we can rise.
At Marriott International| we celebrate the optimists who make their own mark.
Our founders| J.W. and Alice Marriott started with a small idea| a root beer
stand. From there| it grew into a small hotel business| and then another|
bigger one. Together they created something that changed their future—and
maybe yours. A great career is a great adventure. Now it’s your turn.
Where will your journey take you?
The Westin Calgary is looking for an outgoing and personable self-starter to
be the newest member of our Front Office Team.
Process all guest check-ins by confirming reservations| assigning room| and issuing and activating room keys.
Process all payment types such as room charges| cash| checks| debit| or credit.
Process all check-outs including resolving any late and disputed charges.
Answer| record| and process all guest calls| messages| requests| questions| or concerns.
Coordinate with Housekeeping to track readiness of rooms for check-in.
Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed.
Supply guests with directions and information regarding property and local areas of interest.
Run daily reports (number of arrivals| departures)| identify any special requests| and check reports for accuracy.
Complete designated cashier and closing reports in the computer system.
Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications.
Develop and maintain positive working relationships with others.
Comply with quality assurance expectations and standards.
Welcome and acknowledge all guests according to company standards; anticipate and address guests| service needs; assist individuals with disabilities; thank guests with genuine appreciation.
2+ years customer service experience is required| hotel experience preferred.
Post-secondary education preferred.
Scheduling availability on weekends and evenings and willingness to work shift work is required.
Strong communication skills are required to speak with others using clear and professional language| and answer telephones using appropriate etiquette.
Ability to read and visually verify information in a variety of formats (e.g. small print).
Ability to stand or walk for the majority of the work shift and move at a speed that is required to respond to work situations (i.e.| run| walk| jog).
Ability to move| lift| carry| push| pull| and place objects weighing less than or equal to 20 pounds
Reach overhead and below the knees| including bending| twisting| pulling| and stooping.
Maintain confidentiality of proprietary information; protect company assets
Perform other reasonable job duties as requested by Supervisors.
_What we offer you:_
Travel perks- explore the world around you with generous hotel and food discounts globally.
Growth opportunities- we believe that wider experiences provide a more enriching experience and offer mentorship| training and professional development.
Rewards and recognition- We believe hard work should be acknowledged and encourage exceptional service and leadership.
We are the world’s leading global hospitality company| with more brands| more
hotels and more opportunities for associates to grow and succeed. With 5|700
properties| you’ll find us in your neighborhood and in more than 110 countries
across the globe. Learn about our 30 hotel brands at
www.marriott.com/marriott-brands.mi. Find Your World.™
Candidates must be able to provide valid Canadian Work Authorization as The
Westin Calgary will not provide Labour Market Impact Assessments (LMIAs) at