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Job Description – Orso Host/Hostess (JPL03427)Employee Status:
Regular
Orso Host/Hostess
As a Host/Hostess with Fairmont Jasper Park Lodge- you will be an ambassador for the exceptional service and cuisine that are hallmarks of our dining experience. Your warm- personal attention provides a memorable first impression for guests of our restaurants and lounges- making them feel welcome and valued.
Hotel Overview:
Fairmont Jasper Park Lodge is surrounded by the snow capped mountains and enchanting lakes of Jasper National Park; a UNESCO designated World Heritage Site which includes the #1 Best Golf Resort in Canada by the readers of SCOREGolf Magazine- a newly redesigned Fairmont spa- 6 food and beverage outlets- and many outdoor activities which are right outside your door. No matter what time of year you visit Fairmont Jasper Park Lodge- you can expect to be a part of |The True Rocky Mountain Experience|.
Summary of Responsibilities:
Reporting to the Outlet Manager- responsibilities and essential job functions include but are not limited to the following:
Consistently offer a professional- friendly greeting and engaging service
Coordinate seating and flipping tables
Understand the Server and Busperson`s tasks in the outlet and provide assistance as required
Understand shift end reports in the outlet and the POS syste
Escort guests to their table
Organize reservations on a daily basis using Open Table reservation system
Assist guests regarding food and beverage menu items in an informative and helpful way
Perform opening- cleaning and closing duties
Have knowledge of all menu items- garnishes- contents and preparation methods
Follow outlet policies- procedures and service standards
Follow all safety and sanitation policies when handling food and beverage
Adhere to the hotel`s vehicle handling and safety policies while driving hotel vehicles
Other duties as assigned
Qualifications:
Previous customer service experience required
Previous Food & Beverage experience an asset
Pro Serve certificate required
Open Table experience an asset
Excellent communication and organizational skills
Strong interpersonal and problem solving abilities
Highly responsible & reliable
Ability to work well under pressure in a fast paced environment
Ability to focus attention on guest needs- remaining calm and courteous at all times
Ability to work cohesively with fellow colleagues as part of a team with minimum supervision
Physical Aspects of Position
(include but are not limited to):
Sitting: 0-1 hr/day
Walking: 6-8 hr/day
Standing: 6-8 hr/day
Bending/reaching: 4-6 hr/day
Pushing/pushing: 4-6 hr/day
Physical effort: required to lift up to 50 lbs
Environmental stress: busy atmosphere
Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.