Operations Supervisor – Fairfield Inn & Suites Calgary Downtown – Canada


Job Number 19159843
Job Category Rooms and Guest Services Operations
Location Fairfield Inn & Suites Calgary Downtown| 239 12th Avenue SW|
Calgary| Alberta| Canada
Brand Fairfield by Marriott
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
Fairfield Inn & Suites by Marriott allows guests to travel with confidence by
giving them just what they need at an exceptional value. As a member of our
team you|ll deliver outstanding service so travel is easy| comfortable and
productive for our guests. Find Your World™ at Fairfield Inn & Suites by

Job Summary

Complete designated cashier and closing reports in the computer system. Review
shift logs/daily memo books and document pertinent information in logbooks.
Contact appropriate individual or department (e.g.| Bellperson| Housekeeping)
as necessary to resolve guest call| request| or problem. Process all guest
check-ins by confirming reservations in computer system| verifying guest
identity| requesting form of payment| assigning room| and activating and
issuing room key. Sell a room/accommodation to guests without reservations
based on availability. Ensure rates match market codes and that any exceptions
are documented. Ensure checks that come from outlets (e.g.| Health Club|
Retail Shop) are scanned and charged to room. Assist management in training|
evaluating| counseling| disciplining| and motivating and coaching employees;
serve as a role model and first point of contact of the Guarantee of Fair
Treatment/Open Door Policy process. Report accidents| injuries| and unsafe
work conditions to manager; complete safety training and certifications.

Follow all company policies and procedures; ensure uniform and personal
appearance are clean and professional; maintain confidentiality of proprietary
information; protect company assets. Welcome and acknowledge all guests
according to company standards; anticipate and address guests| service needs;
assist individuals with disabilities; thank guests with genuine appreciation.
Speak with others using clear and professional language; answer telephones
using appropriate etiquette. Develop and maintain positive working
relationships with others. Ensure adherence to quality expectations and
standards. Stand| sit| or walk for an extended period of time or for an entire
work shift. Move| lift| carry| push| pull| and place objects weighing less
than or equal to 25 pounds without assistance. Perform other reasonable job
duties as requested by Supervisors.