Manager Business Support| Canada – Canada Regional Office


Job Number 19091580
Job Category Rooms and Guest Services Operations
Location Canada Regional Office| 2425 Mathewson Blvd. E| Suite 100|
Mississauga| Ontario| Canada
Brand Corporate
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
Marriott International is the world’s largest hotel company| with more brands|
more hotels and more opportunities for associates to grow and succeed. We
believe a great career is a journey of discovery and exploration. So| we ask|
where will your journey take you?


As a member of the Canadian franchising team| the Manager of Reporting &
Analysis| and Operational Tracking will provide market based reporting and
operations analysis for the team for all Marriott branded franchised He/she
will focus on implementing key performance data and operational reporting
processes and ensuring consistency and best practices in analysis and
reporting . Additionally| he/she will be responsible for following driving
compliance for key initiatives and programs and supporting the team with the
data and reporting for Account / Market Meetings. He/she will report to and
partner with the AVP of OFS to ensure tools and processes are utilized by the
team and in the market effectively.


Responsible for accurate performance metrics reporting and analysis for hotels across Canada| monthly/period/quarterly basis (e.g. roll-ups| exception reporting)| and for providing on going analytical support to the team:
Prepare key metric comparison reports comparing results across properties| franchisee and ownership portfolios and brands to focus attention on hotels/brands that fall short in key areas
Produce reports of operating results and analysis by brand| management companies and ownership groups
Conduct trend| cluster| and other analysis to help identify opportunities to enhance the focus on franchise as well as ownership portfolios and provide the Account Executives with clarity on what should be communicated to franchise management company accounts and/or owners..
Utilize special models for tracking franchise management companies and ownership groups| establishing internal goals and identifying opportunities. Prepare special operations analysis and reports to track results| trends| key metrics| and provide comparative analysis| and track critical areas affected by changes in the economy| etc.
Create and consistently update communication tools (i.e. PowerPoint presentations etc) as needed for the FS Franchise team.
Execute programs and processes for sharing of information among team as well as Owners and Franchisees and for facilitating the ongoing improvement of reporting for Canada .
Use data trends and market information to accurately assess performance| identify risks and deliver quality solutions to critical business issues.
Use a proactive approach to optimize results and monitor implementation to assure success and accountability across the businesses and brands. Develop processes necessary to ensure accurate| timely and meaningful sharing of financial information to key stakeholders.
Develop key metrics published every period to analyze performance and provide actionable information to Franchise leaders.
Partner with all departments within MI Corporate (outside of the Americas) to gather relevant data and information in order to inform the team of initiatives and metrics with the objective of achieving the goals as outlined by the FS Franchise team.
Partner with Americas’ market finance| MBS| and other Global Finance groups to ensure service delivery metrics are met and operational challenges are resolved timely. Maintain status checklists and distribution lists for month and period end cycles.

Partner with the Americas’ finance team and MBS to enhance existing processes that currently do not account for the owner or franchise audience.

Use data and reports generated by the various Global Finance groups and own analyses of operating results| trends and variations in results vs. expectations to identify process improvement opportunities
Assist in the tracking of owner and operator screens to ensure all necessary information has been collected prior to evaluation
Use data and reports to conduct deep dive reviews of individual hotels or an account portfolio as necessary.
Support the tracking and accountability for implementation of programs and intiatives. Identify tools and resources to drive improvement of key metrics.
Provide monthly scorecard reporting to monitor performance to budget and goals.
Develop tools and resources “playbook” to drive improved engagement and efficiencies in franchise engagement| pull through and operational excellence.
Participate in and develop support materials for Account and Market meetings.


BS/BA in hospitality| finance background a plus.
5+ years of relevant finance/operations experience preferred
Ability to travel as needed
Technical skills with proficiency in all Microsoft programs to include Word| Excel and PowerPoint
Global mindset; able to work with diverse stakeholders enterprise-wide with focus on developing and integrating best practices across all brands & businesses
Strong communications (verbal and written)| organization and presentation skills
Knowledge of operating procedures| controls and governances
Ability to leverage resources in the accomplishment of objectives
Exceptional organizational skills. Effective in prioritizing work and following through on commitments. Project management skills
Excellent interpersonal skills. Ability to work with and communicate effectively with all levels of management
Effective decision-making skills| can choose a prompt course of action amongst options involving uncertainty or risk
Strong problem-solving skills; encourages innovative solutions when appropriate
Ability to develop and maintain effective relationships with both internal and external customers. Collaborative approach with global market teams and business partners
Effective change management skills
Actively pursues learning and self-development to enhance personal and professional growth; shares knowledge and expertise with others
High degree of initiative and ability to work effectively in teams or independently
Experience driving change and rolling out change initiatives within the organization