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Job Number 19113885
Job Category Food and Beverage & Culinary
Location Le Centre Sheraton Montreal Hotel| 1201 Rene-Levesque Blvd West|
Montreal| Quebec| Canada
Brand Sheraton Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly
Start Your Journey With Us
At Sheraton| we go above and beyond in everything we do. We are inspired by
our guests and one another – and are driven to make things better. We love
what we do| and we give it all we’ve got – on property and off. When guests
stay with us| it’s not just a room with a bed that they’re buying. It’s an
experience. We’re looking for someone who is ready to go beyond in everything
they do. If you are someone with a genuine drive to improve your life and the
lives of those around you| we encourage you to explore careers with Sheraton.
Job Summary
Answer phones| take dining reservations| and enter diner information into
reservation system. Maintain wait list and quote accurate wait time. Make
appropriate seating decisions using station rotation chart. Organize seating
for large and special needs groups. Greet guests and determine the number in
their party. Seat guests by finding a clean| available table; pulling out
chairs; placing clean/current menu in front of guest| etc. Guide guests
through the dining rooms and provide any needed assistance. Ensure place
settings are appropriate and each guest has a napkin| clean silverware| and
any other item that is part of the standard place setting. Maintain
cleanliness of work areas throughout the day. Monitor dining rooms for seating
availability| service| and safety. Communicate with guests and other employees
to meet guest needs and ensure staff is working together as a team. Assist
management in hiring| training| scheduling| evaluating| counseling|
disciplining| and motivating and coaching employees; and serve as a role
model. Follow all company and safety and security policies and procedures;
report accidents| injuries| and unsafe work conditions to manager; and
complete safety training and certifications. Ensure uniform and personal
appearance are clean and professional| maintain confidentiality of proprietary
information| and protect company assets. Welcome and acknowledge all guests
according to company standards. Speak with others using clear and professional
language| and answer telephones using appropriate etiquette. Develop and
maintain positive working relationships with others| support team to reach
common goals| and listen and respond appropriately to the concerns of other
employees. Ensure adherence to quality expectations and standards. Stand| sit|
or walk for an extended period of time. Move| lift| carry| push| pull| and
place objects weighing less than or equal to 10 pounds without assistance.
Perform other reasonable job duties as requested by Supervisors. Marriott
International is an equal opportunity employer committed to hiring a diverse
workforce and sustaining an inclusive culture. Marriott International does not
discriminate on the basis of disability| veteran status or any other basis
protected under federal| state or local laws.
Requirements:
_Qualifications:_
High school diploma or equivalent education required;
Bilingual (French and English);
Previous hotel and/or restaurant experience is an asset ;
Minimum 2 years’ experience in high volume outlet.
_Competences:_
Ability to supervise staff;
Excellent communication| interpersonal and customer service skills;
Team player| energetic and enthusiastic;
Must be able to stand and exert well-paced mobility;
Must be able to work variable shifts including weekends and holidays.
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