Hawthorn Server – The Fairmont Palliser – Canada-Calgary


Job Description – Hawthorn Server (Part-Time) (PAL01338)Employee Status:
Hawthorn Server
Our guests are always at home at Fairmont Hotels & Resorts – and their Dining experience is no exception. As a Hawthorn Server providing warm service- efficiency and knowledge of our menu offerings- you will ensure the timeliness and enjoyment of every memorable meal.
Hotel Overview:
Centrally located in downtown Calgary- The Fairmont Palliser is the city`s premier- landmark hotel. With 407 elegantly appointed guest rooms- The Fairmont Palliser is truly the place to be. Join us in delivering the iconic Calgary experience.
Summary of Responsibilities:
Reporting to the Restaurant General Manager- responsibilities and essential job functions include but are not limited to the following:
Consistently offers professional- engaging and friendly service
Creating heartfelt moments for our guests
Remarkable Recoveries if needed
To welcome our guests into Hawthorn with a pleasant greeting- ensuring their experience exceeds their expectations through attentive- personal service- and thanking them for their business

Responsible for upselling/serving food and beverage

Knowledge of the companies where our products are sourced from

Follow Hawthorn and Fairmont policies- procedures and service standards

Complete knowledge and adhere to the Leading Quality Assurance Standards

Follow all safety and sanitation policies when handling food and beverage

Knowledge of the local partnerships

Must be available to work flexible shifts

Maintain all Health & Safety and Food & Beverage Standards

All other duties as assigned


Previous experience is an asset
Must be energetic and enthusiastic
Must be personable- presentable- and professional
Minimum of 2 years serving experience in an upscale lounge environment is required
Extensive knowledge of cocktails- wine and spirits
Must possess excellent customer relations skills
Ability to work well under pressure
Must have excellent English language skills and be able to speak- read and understand at a professional vocabulary level
Must be self-directed and self-motivated
Previous bartending experience required

Physical Aspects of Position (include but are not limited to):

Constant standing and walking throughout shift

Frequent lifting and carrying up to 20 lbs

Occasional kneeling- pushing- pulling- lifting

Occasional ascending or descending ladders- stairs and ramps

Rate of Pay: $15.64 per hour to start- $16.64 full rate

Visa Requirements:

Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Fairmont Palliser is committed to an employment equity program that includes special measures to achieve diversity among staff.
We therefore encourage applications from qualified Aboriginal Canadians- persons with disabilities- members of visible minorities and women.