Guest Service Supervisor – Delta Hotels Edmonton Centre Suites – Canada


Job Number 19091013
Job Category Rooms and Guest Services Operations
Location Delta Hotels Edmonton Centre Suites| 10222 102 St NW| Edmonton|
Alberta| Canada
Brand Delta Hotels and Resorts
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
With our diverse portfolio of locations| you’ll find Delta Hotels in world-
renowned cities and prestigious resorts across Canada. Delta Hotels is a
Marriott International brand and offers you the opportunity to find the
hospitality job and career journey that|s right for you. With more than 1100
managed properties and 19 brands you|ll find Marriott International in your
neighborhood and in more than 74 countries across the globe. Find Your World™
at Delta Hotels.

Job Summary

This position will be working as a supervisor in both the Front Office and
Housekeeping departments.

Process all guest check-ins| verifying guest identity| form of payment|
assigning room| and activating/issuing room key. Set up accurate accounts for
each guest according to their requirements. Enter Marriott Rewards
information. Ensure rates match market codes| document exceptions. Secure
payment prior to issuing room key| verify/adjust billing. Compile and review
daily reports/logs/contingency lists. Complete cashier and closing reports.
Supply guests with directions and property information. Accommodate guest
requests| contacting appropriate staff if necessary. Follow up to ensure
requests have been met. Process all payment types| vouchers| paid-outs| and
charges. Balance and drop receipts. Count and secure bank at beginning and end
of shift. Obtain manual authorizations and follow all Accounting procedures.
Notify Loss Prevention/Security of any guest reports of theft.

Inspect guest rooms| public areas| pool| etc. after being cleaned by
Housekeepers to ensure quality standards. Run sold room reports| verify room
status| determine discrepant rooms| prioritize room cleaning| and update
status of departed guest rooms. Assist Rooms management with managing daily
activities. Act as a liaison to coordinate the efforts of Housekeeping|
Engineering| Front Office| and Laundry. Document and resolve issues with
discrepant rooms with the Front Desk. Prepare| distribute| and communicate
changes in room assignments. Communicate issues to next shift. Complete
required paperwork.

Assist management in training| evaluating| counseling| motivating and coaching
employees; serve as a role model and first point of contact of the Guarantee
of Fair Treatment/Open Door Policy process. Develop/maintain positive working
relationships; support team to reach common goals; listen and respond
appropriately to employee concerns. Follow company policies and procedures;
report accidents| injuries| and unsafe work conditions to manager; complete
safety training and certifications; ensure personal appearance is clean and
professional; maintain confidentiality of proprietary information; protect
company assets. Welcome and acknowledge all guests according to company
standards; anticipate and address guests| service needs; assist individuals
with disabilities; thank guests with genuine appreciation. Speak using clear
and professional language; prepare and review written documents accurately and
completely; answer telephones using appropriate etiquette. Ensure adherence to
quality standards. Enter and locate information using computers and/or point
of sale systems. Stand| sit| kneel| or walk for an extended period of time
across an entire shift. Move| lift| carry| push| pull| and place objects
weighing less than or equal to 55 pounds without assistance and in excess of
55 pounds with assistance. Ability to push and pull a loaded housekeeping cart
and other work related machinery over sloping and uneven surfaces. Reach
overhead and below knees| including bending| twisting| pulling| and stooping.
Grasp| turn| and manipulate objects of varying size and weight| requiring fine
motor skills and hand-eye coordination. Read and visually verify information
in a variety of formats (e.g. small print). Perform other reasonable job
duties as requested by Supervisors.