Guest Relations Supervisor – Montreal Airport Marriott In-Terminal Hotel – Canada

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Job Number 19001BAY
Job Category Rooms and Guest Services Operations
Location Montreal Airport Marriott In-Terminal Hotel| 800 Place Liegh-
Capreol| Dorval| Quebec| Canada
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
Marriott International portfolio of brands includes both JW Marriott and
Marriott Hotels.
Marriott Hotels | Marriott International’s flagship brand with more than
500 global locations| is advancing the art of hosting so that our guests can
travel brilliantly. As a host with Marriott Hotels| you will help keep this
promise by delivering premium choices| sophisticated style| and well-crafted
details. With your skills and imagination| together we will innovate and
reinvent the future of travel.

JW Marriott is part of Marriott International|s luxury portfolio and
consists of more than 80 beautiful properties in gateway cities and
distinctive resort locations around the world. JW believes our associates come
first. Because if you’re happy| our guests will be happy. It’s as simple as
that. Our hotels offer a work experience unlike any other| where you’ll be
part of a community and enjoy a true camaraderie with a diverse group of co-
workers. JW creates opportunities for training| development| recognition and
most importantly| a place where you can really pursue your passions in a
luxury environment. Treating guests exceptionally starts with the way we take
care of our associates. That’s The JW Treatment™.

Job Summary

Respond to any questions from guests| and follow up with guests to ensure
their requests have been met to their satisfaction. Take and confirm
reservations and cancellations. Supply guests with information regarding
property amenities| services| room features| and local areas of interest and
activities. Respond to guest requests for special arrangements or services
(e.g.| spa services| transportation| religious services| babysitting|
financial services| business center services| interpretation services|
reservations| dry cleaning| entertainment/sporting events| shopping) by making
arrangements or identifying appropriate providers. Contact appropriate
individual or department as necessary to resolve guest requests. Collaborate
with management to develop and carry-out ideas and procedures| and set goals
to continuously improve department performance. Assign and ensure work tasks
are completed on time and that they meet appropriate quality standards.

Follow all company policies and procedures; ensure uniform and personal
appearance are clean and professional; maintain confidentiality of proprietary
information; protect company assets; protect the privacy and security of
guests and coworkers. Welcome and acknowledge all guests according to company
standards; anticipate and address guests| service needs; assist individuals
with disabilities; thank guests with genuine appreciation. Speak with others
using clear and professional language; prepare and review written documents
accurately and completely; answer telephones using appropriate etiquette.
Develop and maintain positive working relationships with others; support team
to reach common goals; listen and respond appropriately to the concerns of
other employees. Ensure adherence to quality expectations and standards;
identify| recommend| develop| and implement new ways to increase
organizational efficiency| productivity| quality| safety| and/or cost-savings.
Move| lift| carry| push| pull| and place objects weighing less than or equal
to 10 pounds without assistance. Perform other reasonable job duties as
requested by Supervisors.

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