Job Number 19107605
Job Category Rooms and Guest Services Operations
Location Delta Hotels Kingston Waterfront| 1 Johnson Street| Kingston|
Brand Delta Hotels and Resorts
Position Type Non-Management/Hourly
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Thank you for your interest in this position. It is a job opportunity with one
of Marriott International’s franchisees.
Please apply via email at :firstname.lastname@example.org
Additional Information: This hotel is owned and operated by an independent
franchisee| Diamond Hotels Canada Inc.. The franchisee controls all aspects of
the hotel’s employment policies and practices| including the selection and
hiring process. If you accept a position at this hotel you will be employed by
a franchisee and not by Marriott International.
KEY AREAS OF RESPONSIBILITY :
Greet and welcome guests upon arrival
Ensures guest satisfaction and revenue optimization through check in| check out and attentive coordination of hotel services for the guest.
Check guests into the hotel in a prompt and courteous manner using upselling techniques to maximize room rates; prepare for group check in and out and VIP arrivals; become informed of events/ functions in the hotel during the shift.
Report any unusual occurrences or requests to your Supervisors and Manager and log into MOD book
Checks guests out of the hotel; processes customer payments according to established policies and procedures.
Respond to guest requests promptly; promote hotel services| packages| facilities and outlets; provides guests with information such as local attractions and directions to increase satisfaction.
Resolves guest complaints to the satisfaction of the customer; inform Manager/Supervisor of major problems| complaints| disturbances or unhappy guests.
Handle reservation inquiries using Diamond Edge training.
To maintain |float| in a cash drawer| complete a daily cash deposit slip and deposit all monies into the hotel safe according to the hotel|s policies
Provides a professional image at all times through appearance and proper uniform.
Communicate effectively with all departments to ensure a positive guest experience as well as to ensure the safety of staff and guests
Comply with all hotel loyalty programs
Perform any other tasks as required
The above areas of responsibility are not all inclusive and may be amended
from time to time.
Completion of secondary school diploma (Grade 12) or equivalent
Minimum 1 year of customer service experience
Previous Front Desk experience preferred
Must be computer literate
Ability to speak French is an asset
Must possess an outstanding level of customer service| be punctual| and well-organized
Must have excellent organizational skills and attention to detail
Must be a team player and have excellent communication skills
Must be flexible to work any shift
_This company is an equal opportunity employer._