Franchised Director of Food & Beverage – JW Marriott The Rosseau Muskoka Resort & Spa – Canada


Job Number 20014744
Job Category Food and Beverage & Culinary
Location JW Marriott The Rosseau Muskoka Resort & Spa| 1050 Paignton
House Rd| Minett| Ontario| Canada
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Relocation? Yes
Position Type Management
Start Your Journey With Us
Thank you for your interest in this position. It is a job opportunity with one
of Marriott International???s franchisees.
Please apply via email at:
Additional Information: This hotel is owned and operated by an independent
franchisee| Canadian Niagara Hotels| Inc. The franchisee controls all aspects
of the hotel???s employment policies and practices| including the selection and
hiring process. If you accept a position at this hotel you will be employed by
a franchisee and not by Marriott International.

Job Summary

Director| Food & Beverage

The Food & Beverage Director is responsible for supervising the daily
operations of the food & beverage outlets including the Muskoka Chophouse|
Tea| Cottages| The Country Market| Lakes| In Room Dining and The Deck
seasonally| as well as the event operations and culinary department. This
position oversees the development and implementation of departmental
strategies and ensures implementation of the brand service strategy and brand
initiatives. The Food & Beverage Director ensures the food and beverage and
culinary operation meets the brand???s target customer needs| ensures employee
satisfaction| and focuses on growing revenues and maximizing the financial
performance of the department.


Supervises and manages associates and day-to-day operations of food and beverage| event operations and culinary
Establishes and maintains open| collaborative relationships with direct reports and entire food and beverage team
Provides guidance and direction to subordinates| including setting performance standards and monitoring performance
Coaches and supports food and beverage leadership team to effectively manage food & beverage cost and controllable expenses
Develops a food and beverage operating strategy that is aligned with the brand???s business strategy and leads its execution
Provides the leadership| vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective
Understands associate positions well enough to perform duties in associates??? absence
Improves service by communicating and assisting individuals to understand guest needs| providing feedback| and individual coaching when needed
Sets expectations and holds food and beverage leadership team accountable for demonstrating desired service behaviors
Develops and manages food and beverage| culinary and event operations budget
Responsible for food and beverage compliance with the quality audit components and creates action plans for the department for guest satisfaction improvement
Works with leadership team to determine areas of concern and develop strategies to improve the departments financial performance
Focuses on maintaining profit margins without compromising guest or employee satisfaction
Ensures that regular| on-going communication occurs in all areas of food and beverage| culinary and event operations
Reviews findings from comment cards and guest satisfaction survey (GSS) results with food and beverage team and ensures appropriate action is taken
Monitors the department???s actual and projected sales to ensure revenue goals are met or exceeded and opportunities are identified and addressed
Utilizes an ???open door??? policy to acknowledge employee problems or concerns in a timely manner
Compliance with all safety regulations of assigned tasks| and ensure a clean and safe working environment with active participation in the health and safety program
Adhere to all environmental policies and programs as required
Other duties as assigned


2-year degree from an accredited university in Business Administration| Hotel and Restaurant Management or related major; 4 years??? experience in the food & beverage| culinary or| related professional area
4-year bachelor|s degree in Business Administration| Hotel and Restaurant Management| or related major; 2 years??? experience in the food & beverage| culinary or| related professional area
3-5 years??? experience in a comparable position in a luxury hotel operation
Excellent knowledge of all aspects of Food & Beverage Operations
Excellent guest service and problem resolution skills
Maintain great customer relationship with our meeting planners by delivering flawless meetings and events
The flexibility to meet demands of a 24 hour operation
Excellent leadership skills and exceptional communication skills
Proven track record for improving GSS and ESS

Working Conditions

Must be able to work flexible hours including evenings| weekends and holidays

Why JW Marriott The Rosseau Muskoka

Competitive Compensation and Benefits
Work and Play in Muskoka
RRSP Matching Program
Luxury Brand Training
Discounted meals and services

JW Marriott The Rosseau Muskoka is committed to building a more diverse
workplace and encourages all qualified applicants to apply.

_This company is an equal opportunity employer._