Franchised Assistant Front Office Manager – TownePlace Suites Red Deer – Canada

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Job Number 20031115
Job Category Rooms and Guest Services Operations
Location TownePlace Suites Red Deer| 6822 66th Street|| Red Deer|
Alberta| Canada
Brand TownePlace Suites
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
Thank you for your interest in this position. It is a job opportunity with one
of Marriott International’s franchisees.
Please apply via email at: lhunter@tpsreddeer.com

Additional Information: This hotel is owned and operated by an independent
franchisee| Ocean Properties – Atlific. The franchisee controls all aspects of
the hotel’s employment policies and practices| including the selection and
hiring process. If you accept a position at this hotel you will be employed by
a franchisee and not by Marriott International.

THE PROPERTY

TownePlace Suites by Marriott Red Deer is a select service extended stay hotel
with 92 guest rooms

JOB SUMMARY:

The Assistant Front Office Manager is a working position responsible for
assisting the General Manager. His/her assistance includes leading and
managing all sections of the Front Office Department in order to ensure the
highest standards and performing accounting functions.

RESPONSIBILITIES:

Perform duties associated with the Front Office personnel including but not limited to check in| check out| reservations| guest relations| concierge and switchboard;
Resolve guest issues during and post stay all the while ensuring guest satisfaction;
Provide feedback to the team members on their performances and improvements;
Complete employee evaluations after 3 months & 1 year of employment;
Train and guide front desk staff to provide quality customer services in accordance to Marriott brand standards;
Complete progressive discipline
Participate in the recruitment process as directed by General Manager;
Prioritize and delegate daily work responsibilities to front desk staff;
Ensure that employees are properly groomed and dressed;
Ensure that all Front Desk personnel are fully knowledgeable of Marriott and internal programs and promotions| selling strategies and inform and update staff accordingly;
Maintain compliance with all Marriott| Atlific and internal Key Performance Indicators including: Guest Satisfaction| Intent to Recommend| BonVoy Enrolment| Mobile Guest Experience| GXP
Ensure the facility is maintained clean| neat| safe and secure;
Identify process improvement to achieve financial and service goals;
Supervise the billing and cash processes to ensure compliance with company standards;
Respond to online reviews in a timely manner;
Complete Scheduling & Payroll as directed by General Manager;
Complete accounting duties including daily revenue reports| accounts payable and accounts receivables
Assist Director of Sales with group bookings and correspondence with teams;
Participate in ESS action plans;

QUALIFICATIONS:

Previous management or supervisory experience of 1-2 years
Previous hotel experience of at least 2 years
College level diploma/certificate in hotel
Excellent communication| interpersonal and administration skills
Excellent customer service skills
Must be able to work flexible hours| days| evenings and weekends| with varied shifts.
Previous management or supervisory experience of 1-2 years
Previous hotel experience of at least 2 years
College level diploma/certificate in hotel
Excellent communication| interpersonal and administration skills
Excellent customer service skills
Must be able to work flexible hours| days| evenings and weekends| with varied shifts.

Those interested are invited to submit their covering letter and resume to;

Linda Hunter| General Manager| TownePlace Suites Red Deer

lhunter@tpsreddeer.com

_This company is an equal opportunity employer._

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