Food and Beverage Manager – Delta Hotels Edmonton Centre Suites – Canada

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Job Number 20002593
Job Category Food and Beverage & Culinary
Location Delta Hotels Edmonton Centre Suites| 10222 102 St NW| Edmonton|
Alberta| Canada
Brand Delta Hotels and Resorts
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
With our diverse portfolio of locations| you’ll find Delta Hotels in world-
renowned cities and prestigious resorts across Canada. Delta Hotels is a
Marriott International brand and offers you the opportunity to find the
hospitality job and career journey that|s right for you. With more than 1100
managed properties and 19 brands you|ll find Marriott International in your
neighborhood and in more than 74 countries across the globe. Find Your World™
at Delta Hotels.

JOB SUMMARY

Supervises daily Food and Beverage (F&B) shift operation and monitors
compliance with all F&B policies| standards| and procedures. Manages day-to-
day operations verifying that the quality| standards and meeting the
expectations of the customers on a daily basis. Maintains the operating
budget| and verifies that standards and legal obligations are followed.
Develops specific goals and plans to prioritize| organize| and accomplish
work..

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 4 years experience in the food and beverage|
culinary| or related professional area.

OR

• 2-year degree from an accredited university in Food Service Management|
Hotel and Restaurant Management| Hospitality| Business Administration| or
related major; 2 years experience in the food and beverage| culinary| or
related professional area.

CORE WORK ACTIVITIES

Managing Day-to-Day Operations

• Assists in the ordering of Food and Beverage (F&B) supplies| cleaning
supplies and uniforms.

• Supervises daily F&B shift operation and monitors compliance with all F&B
policies| standards and procedures.

• Supports and supervises an effective monthly self inspection program.

• Operates all department equipment as necessary and reports malfunction.

• Supervises staffing levels to verify that guest service| operational needs|
and financial objective are met.

• Encourages and builds mutual trust| respect| and cooperation among team
members.

• Understands employee positions well enough to perform duties in employees|
absence.

• Develops specific goals and plans to prioritize| organize| and accomplish
work.

• Monitors and maintains the productivity level of employees.

• Verifies that all team members/supervisors understand the brand specific
philosophy.

• Maintains the operating budget| and verifies that standards and legal
obligations are followed.

• Assists supervisors in understanding team members ever changing needs and
expectations| and how to exceed them.

• Celebrates and fosters decisions that result in successes as well as
failures.

• Communicates areas that need attention to staff and follows up to verify
understanding.

• Coordinates cleaning program in all F&B areas (e.g.| General clean)|
identifying trends and making recommendation for improvements.

• Establishes and maintains open| collaborative relationships with employees.

• Creates and nurtures a property environment that emphasizes motivation|
empowerment| teamwork and passion for providing service.

• Follows property specific second effort and recovery plan.

• Stays readily available/ approachable for all team members.

• Demonstrates knowledge of the brand specific service culture.

Providing Exceptional Customer Service

• Provides services that are above and beyond for customer satisfaction and
retention.

• Improves service by communicating and assisting individuals to understand
guest needs| providing guidance| feedback| and individual coaching when
needed.

• Serves as a role model to demonstrate appropriate behaviors.

• Manages day-to-day operations| monitors quality| and standards and meets the
expectations of the customers on a daily basis.

• Takes proactive approaches when dealing with guest concerns.

• Sets a positive example for guest relations.

• Stays readily available/ approachable for all guests.

• Reviews comment cards and guest satisfaction result with employees.

• Responds in a timely manner to customer service department request.

Additional Responsibilities

• Provides information to supervisors and co-workers by telephone| in written
form| e-mail| or in person.

• Provides guidance and direction to subordinates| including setting
performance standards and monitoring performance.

• Analyzes information and evaluates results to choose the best solution and
solve problems.

• Performs hourly job function if necessary.

• Extends professionalism and courtesy to team members at all times.

• Comprehends budgets| operating statements and payroll progress report.

• Performs other duties| as assigned| to meet business needs.

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