Director Catering and Conference Services – The Fairmont Empress – Canada-Victoria


Job Description – Director- Catering and Conference Services (EMP01139)Employee Status:
Director- Catering
and Conference Services
Hotel Overview:Recognized as one of Top 21 Iconic Hotels in the World by National Geographic Traveler magazine- honoured with Travel + Leisure Magazine`s World`s Best Award for Top 10 City Hotels in Canada- and regarded as a Conde Nast Readers` Choice and Gold List hotel- Fairmont Empress is located in Victoria- BC overlooking the city`s sparkling Inner Harbour. In June 2017- Fairmont Empress completed a $60+ Million restoration that celebrates its proud history while moving the hotel into a new era of modern luxury; transforming this iconic property into an elegant must-visit destination for the world|s discerning travelers. This Forbes Four-Star- 4-Diamond property offers 464 beautifully appointed guest rooms and suites- Willow Stream Spa with signature West Coast experiences- Q at the Empress Restaurant featuring Pacific Northwest cuisine and award winning wine list- Q Bar`s regionally focused cocktail culture- and a reimagined Fairmont Gold Lounge with stunning harbour views. Winston- the hotel`s new canine ambassador- who is available for walks and snuggles- offers our guests a warm welcome and authentically local experience. Served daily since its opening in 1908- world famous Tea at the Empress is served in the sophisticated Lobby Lounge. Located on Vancouver Island- Canada`s Castle on the Coast is the ideal starting point to explore British Columbia`s stunning natural beauty.
Summary of Responsibilities:
Reporting to the Director of Sales
and Marketing- responsibilities and essential job functions include:Establish strategic action
plans to enhance conference services and banquets operationsConduct competitive set analyses
to maintain pricing integrity in the marketDevelop- implement and enforce
guidelines to ensure effective function space yield management
Forecast- budget and monito

revenue and department expenses- and assist in the development o

strategies to maximize shareholder returnInnovate new products and menu

to increase quality of offering

Implement enhanced core
standards and booking guidelines to ensure integrity of service for
groups- weddings- off-premise catering and individual functionsHandle key account files- VIP
groups and film industry requests
Review daily reports reports
and complete month end reportsRespond to JD Power surveys and
handle any follow-up with planner comments
Review sales bookings and
distribute among the Conference Service Managers (CSMs)Ensure CSM`s are utilizing
revenue management principles and actively yielding group room blocks Conduct performance management and
promote professional development for the Conference Services and Catering
team membersConduct monthly department
meetings and biweekly one-on-one meetings with the Catering &
Conference Services team
Ensure strict compliance to
hotel safety guidelines from all employees within the departmentDevelop and maintain a
constructive working relationship with all supporting departments
Continue to build a strong
relationship with the sales and events team at The Victoria Conference
Centre (VCC)Uphold and adhere to the operating
agreement between the hotel and the VCC
Work with the VCC team to
maintain the Empress` service standards and negotiate food and beverage
pricing for budget conscious groupsOther duties as assigned

Qualifications: Minimum 3 years| experience as a Director of Catering and Conference Services within a medium to large hotel operationExperience in a leadership position in event operations is an assetPost Secondary Degree- in Hospitality preferredAbility to lead-
motivate and develop a teamAbility to plan and organize events effectively with a high level of attention to detailProfessional and positive- with the ability to work independently in a very busy environmentExcellent interpersonal and communication skills- both written and verbalWorking knowledge of S&C Opera- Word- Excel- and Social TablesCMP (Certified Meeting Professional) designation requiredVisa Requirements:
Must be legally entitled to work in Canada.