Customer Service Reservations Agent – Starwood CCC-St. Thomas – Canada


Job Number 19001IE3
Job Category Reservations
Location Starwood CCC-St. Thomas| 800 Talbot St.| St. Thomas| Ontario|
Brand Corporate
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
Marriott International is the world’s largest hotel company| with more brands|
more hotels and more opportunities for associates to grow and succeed. We
believe a great career is a journey of discovery and exploration. So| we ask|
where will your journey take you?

Job Summary

As a FORTUNE Best Place to Work 20 years in a row – you can’t go wrong! We are
recruiting for an upcoming training class:

Class Start Date : June 24| 2019

Training Class Schedule: This class will be held in the evening Monday to
Friday for 4 weeks. Class time subject to change.

Anticipated Shift After Completion of Training: afternoons (430pm – 1am)

Compensation includes paid training| competitive salary| incentives| and shift
differentials where applicable. We also offer a competitive benefit package
including medical| dental| vision| 401(k)| TRAVEL DISCOUNTS and more.

If this training class schedule or shift is not a great match for you| stay in
touch with us as we frequently recruit for additional classes. Share your
contact information with us here:

Serve guests from around the world as they embark on their travel journey.
Create an effortless experience and build raving brand fans by answering
questions about property facilities| services| and room accommodations to
support our overall vision to be the world’s favorite travel company. Handle
incoming contacts for a variety of Marriott brands and assist customers with
their booking needs or questions through preferred channels including voice|
email| and chat. Responsibilities include processing reservation requests and
support of basic loyalty and customer care requests. This role will identify
guest reservation needs and follow sales techniques to maximize revenue.
Ensure compliance with policies and procedures for special booking rules and
requests| loyalty guidelines and case management. Provide customer support
through assistance and guidance in issue resolution| and an open communication
with Marriott properties| related company contacts| and third parties.

Follow all company policies and procedures; ensure personal appearance are
clean and professional; maintain confidentiality of proprietary information;
protect company assets; protect the privacy and security of guests and
coworkers. Welcome and acknowledge all guests according to company standards;
anticipate and address guests’ service needs; assist individuals with
disabilities; thank guests with genuine appreciation. Speak with others using
clear and professional language; answer telephones using appropriate
etiquette. Develop and maintain positive working relationships with others;
support team to reach common goals; listen and respond appropriately to the
concerns of other employees. Comply with quality assurance expectations and
standards. Move| lift| carry| push| pull| and place objects weighing less than
or equal to 10 pounds without assistance. Perform other reasonable job duties
as requested by Supervisors.