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Job Number 19098258
Job Category Sales and Marketing
Location Delta Hotels Thunder Bay| 2240 Sleeping Giant Parkway| Thunder
Bay| Ontario| Canada
Brand Delta Hotels and Resorts
Schedule Full-time
Relocation? No
Position Type Management
Start Your Journey With Us
With our diverse portfolio of locations| you’ll find Delta Hotels in world-
renowned cities and prestigious resorts across Canada. Delta Hotels is a
Marriott International brand and offers you the opportunity to find the
hospitality job and career journey that|s right for you. With more than 1100
managed properties and 19 brands you|ll find Marriott International in your
neighborhood and in more than 74 countries across the globe. Find Your World™
at Delta Hotels.
JOB SUMMARY
Handles social and local corporate catering opportunities that are above sales
office parameters. Contracts and closes local catering and social business and
verifies that business is turned over properly and in a timely fashion for
quality service delivery. Achieves catering revenue goals by actively up-
selling each business opportunity to maximize revenue. Implements the brand’s
service strategy and applicable brand initiatives in all aspects of the sales
process and drives customer loyalty by delivering service excellence
throughout each customer experience.
CANDIDATE PROFILE
Education and Experience
Required:
• High school diploma or GED; 2 years experience in the sales and marketing|
guest services| front desk| or related professional.
OR
• 2-year degree from an accredited university in Business Administration|
Marketing| Hotel and Restaurant Management| or related major; no work
experience required.
Preferred:
• Catering sales experience.
CORE WORK ACTIVITIES
Managing Sales Activities
• Manages the sales efforts for the property including local corporate and
social catering.
• Responds to incoming catering opportunities for the property.
• Solicits affiliate business associated with citywide events from approved
affiliate list provided by Citywide Sales Executive| as applicable.
• Understands the overall market – competitors’ strengths and weaknesses|
economic trends| supply and demand etc. and knows how to sell against them.
• Closes the best opportunities for the property based on market conditions
and property needs.
• Uses negotiating skills and creative selling abilities to close on business
and negotiate contracts.
• Works with the management team to create and implement a catering sales plan
addressing revenue| customers and market.
• Designs| develops and sells creative catered events.
• Maximizes revenue by up-selling packages and creative food and beverage.
• Manages catering sales revenue and operation budgets| and provides
forecasting reports.
• Develops menus that drive sales.
• Assists with selling| implementation and follow-through of catering
promotions.
• Executes and supports Marriott’s Customer Service Standards and hotel’s
Brand Standards.
• Executes and supports the operational aspects of business booked (e.g.|
generating proposal| writing contract| customer correspondence).
• Participates in and practices daily service basics of the brands
• Establishes that the property implements a seamless turnover from sales to
operations and back to sales while consistently delivering high level of
service.
• Monitors the effective resolution of guest issues that arise as a result of
the sales process by creating mechanisms to channel issues to property
leadership and/or other appropriate stakeholders.
• Monitors successful performance by increasing revenues| controlling expenses
and providing a return on investment for the owner and Marriott International.
• Handles social and local corporate catering opportunities that are above
sales office parameters.
• Contracts and closes local catering and social business and confirms that
business is turned over properly and in a timely fashion for quality service
delivery.
• Achieves catering revenue goals by actively up-selling each business
opportunity to maximize revenue.
• Implements the brand’s service strategy and applicable brand initiatives in
all aspects of the sales process and drives customer loyalty by delivering
service excellence throughout each customer experience.
• Performs other duties| as assigned| to meet business needs.
Building Successful Relationships
• Works collaboratively with off-property sales channels (e.g.| Sales Office|
Market Sales) to establish coordinated sales efforts that are complementary
and not duplicative.
• Interacts effectively with sales| kitchen| vendors| competitors| local
community| catering associations and other hotel departments in order to
monitor guest satisfaction.
• Executes exemplary customer service to drive customer satisfaction and
loyalty by assisting the customer and monitoring their satisfaction before and
during their program/event.
• Serves the customer by understanding their needs and recommending the
appropriate features and services that best meet their needs and exceed their
expectations| while building a relationship and loyalty to Marriott.
• Gains understanding of the property’s primary target customer and service
expectations; serves the customer by understanding their business| business
issues and concerns| to offer better business solution both prior to| and
during the program/event.
• Develops a close working relationship with operations to execute strategies
at the property level.
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