Bell Captain – The Fairmont Royal York – Canada-Toronto


Job Description – Bell Captain (full time) (RYH02805)Employee Status:
Bell Captain (full time)To ensure customer satisfaction by offering the highest caliber service to the hotel guest on arrival and departure and throughout the length of the guests stay.
Hotel Overview:
Located in the heart of downtown Toronto- Fairmont Royal York is within walking distance to the city`s world-famous theatre district- vibrant nightlife and Toronto`s best shopping and dining. Ninety years after opening its doors in 1929- Fairmont Royal York continues to be the epicenter of the essential Toronto experience and embodies the true meaning of hospitality. With a grand-scale transformation complete- the evolution of the hotel`s storied history invites a new generation of visitors and guests to discover this next chapter. With over 1300 guest rooms- 70-000 square feet of meeting and conference space- and over 1200 colleagues- Fairmont Royal York depicts the elegance of its past while providing a promising future as Toronto`s leading luxury hotel.
Summary of Responsibilities: Reporting to the Guest Service Manager- responsibilities and essential job functions include but are not limited to the following: Greets all guests and co-workers with a smile and an appropriate hospitality greeting. Positioned at the Bell desk at all times to provide or arrange assistance with guest luggage upon arrival- and departure. Tracks luggage as it arrives up the ramp from the Door Person. Answers the telephone inquiries promptly. Communicate via radio- wearing an ear piece Monitors Royal Service Manager System to ensure timely dispatch of all guest calls Tracks and records all |Fronts| and |Lasts| in RSM to ensure accurate records are kept of all bellmen movements in the event of follow-up or tracking needs to occur When requested or anticipated will provide guests with information and answers to questions about Hotel facilities- meeting functions- dining facilities- local transportation alternatives- local visitor and tourist attractions. If unable to provide the required assistance- seeks out and refers to another resource for successful completion. Maintain communication and favorable working relationships with all fellow employees. Applies policy and procedure as set forth to ensure consistency of service and standard of performance. Oversees and directs Guest Service staff on a shift basis- ensuring customer satisfaction is consistently obtained- and adherence to service standards are applied Organizes and expedites handling of group baggage. Posts applicable sundry charges to the appropriate accounts and completes daily bellman gratuity distribution worksheets. Records and updates relevant recording logbooks- ensuring daily updates to master key- delivery- and staff attendance logbooks. Effectively reviews all daily reports and utilize information systems as E-mail- Pass on sheets- Daily Function listing- Inter office correspondence- VIP list- and act upon requirements in a timely fashion. Assists in fire alarms by fulfilling duties as outlined in the hotel fire response manual. Assists in ensuring guest and co-worker safety and security by reporting any suspicious or unusual behavior or occurrence to the appropriate supervisor on duty- and informing security. Reports for duty with professional appearance and dress to standards. Strict adherence to all Fairmont and Richey service standards in Bellperson check-in & out policy. Provide luggage storage for guests in one of our three storage areas. Awareness and acknowledgment of all our Fairmont President Club Members
Qualifications: Bellperson experience required Available to work weekends- evenings and shift work Excellent verbal communication skills Excellent interpersonal skills Ability to delegate tasks Able to prioritize guest requests depending on urgency of each situation Proven multi-tasker Problem solving / guest resolution skills a must! Thrives under pressure Team oriented Customer service focused Professional manner and outgoing personality Good command of the English languageAbility to work shifts including weekends Physical Aspects of Position (include but are not limited to):
Constant standing and walking throughout shift Frequent lifting and carrying up to 50 lbs Frequent kneeling- pushing- pulling- lifting Frequent ascending or descending ladders- stairs and ramps Visa Requirements:
Must already be legally permitted to work in Canada.