Job Number 19128367
Job Category Event Management
Location The Ritz-Carlton| Toronto| 181 Wellington Street West| Toronto|
Brand The Ritz-Carlton
Position Type Management
Start Your Journey With Us
At more than 80 award-winning properties worldwide| The Ritz-Carlton Ladies
and Gentlemen create experiences so exceptional that long after a guest stays
with us| the experience stays with them. As the premier worldwide provider of
luxury experiences| we set the standard for rare and special luxury service
the world over. We invite you to explore The Ritz-Carlton.
Directs and motivates team while personally assisting in providing high
quality service based on requirements and standards. Monitors and controls
financial and administrative responsibilities including asset protection.
Provides clear and concise communications to everyone having ownership in the
success of the event. Identifies training opportunities and plans a strategy
to accomplish goals.
Education and Experience
??? High school diploma or GED; 2 years experience in the event management| food
and beverage| or related professional area.
CORE WORK ACTIVITIES
Managing Banquet Operations
??? Projects supply needs for the department| (e.g.| china| glass| silver|
buffet presentations| props).
??? Applies knowledge of all laws| as they relate to an event.
??? Understands the impact of Banquet operations on the overall success of an
event and manages activities to maximize customer satisfaction.
??? Adheres to and reinforces all standards| policies| and procedures.
??? Maintains established sanitation levels.
??? Manages departmental inventories and maintains equipment.
??? Uses banquet beverage records to control liquor costs and manage the banquet
beverage perpetual inventory.
??? Schedules banquet service staff to forecast and service standards| while
??? Assists team in developing lasting relationships with groups to retain
business and increase growth.
Participating in and Leading Banquet Teams
??? Sets goals and delegates tasks to improve departmental performance.
??? Conducts monthly department meetings with the Banquet team.
??? Applies and continually broadens knowledge of food and wine pairings and
cutting edge cuisine with emphasis on current event trends.
??? Acts as a liaison to the kitchen staff.
??? Leads shifts and actively participates in the servicing of events.
Ensuring and Providing Exceptional Customer Service
??? Sets a positive example for guest relations.
??? Interacts with guests to obtain feedback on product quality and service
??? Responds to and handles guest problems and complaints.
??? Empowers employees to provide excellent customer service.
??? Ensures employees understand expectations and parameters.
??? Strives to improve service performance.
??? Emphasizes guest satisfaction during all departmental meetings and focuses
on continuous improvement.
??? Reviews comment cards and guest satisfaction results with employees.
Conducting Human Resources Activities
??? Communicates and executes departmental and property emergency procedures and
ensures staff are trained in safety procedures.
??? Observes service behaviors of employees and provides feedback to
??? Monitors progress and leads discussion with staff each period.
??? Participates in the development and implementation of corrective action
??? Reviews quarterly Meeting Planner Survey results and participates in the
development and implementation of corrective action to address service
challenges; focuses on continuous improvement of guest satisfaction.
??? Attends and participates in all pertinent meetings.
_The Ritz-Carlton is an equal opportunity employer committed to hiring a
diverse workforce and sustaining an inclusive culture. The Ritz-Carlton does
not discriminate on the basis of disability| veteran status or any other basis
protected under federal| state or local laws._
Notification to Applicants : The Ritz-Carlton| Toronto takes seriously
its obligations under provincial human rights and accessibility legislation
(such as the Accessibility for Ontarians with Disabilities Act| 2005| the
Accessibility for Manitobans Act| and Nova Scotia Accessibility Act). We are
happy to provide accommodations to job applicants needing assistance. If you
require an accommodation in relation to this job posting| our online
application or an interview| please call 905-366-5227 or email
CanadaApplicationAccommodation@marriott.com and a member of our Human
Resources team will respond to your request. Please note that this phone
number and email are only for those individuals who would like to request an
accessibility accommodation as part of the recruiting process.