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Job Number 19172871
Job Category Rooms and Guest Services Operations
Location Calgary Airport Marriott In-Terminal Hotel| 2008 Airport Road
NE| Calgary| Alberta| Canada
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Relocation? No
Position Type Management
Start Your Journey With Us
Marriott International portfolio of brands includes both JW Marriott and
Marriott Hotels.
Marriott Hotels | Marriott International???s flagship brand with more than
500 global locations| is advancing the art of hosting so that our guests can
travel brilliantly. As a host with Marriott Hotels| you will help keep this
promise by delivering premium choices| sophisticated style| and well-crafted
details. With your skills and imagination| together we will innovate and
reinvent the future of travel.
JW Marriott is part of Marriott International|s luxury portfolio and
consists of more than 80 beautiful properties in gateway cities and
distinctive resort locations around the world. JW believes our associates come
first. Because if you???re happy| our guests will be happy. It???s as simple as
that. Our hotels offer a work experience unlike any other| where you???ll be
part of a community and enjoy a true camaraderie with a diverse group of co-
workers. JW creates opportunities for training| development| recognition and
most importantly| a place where you can really pursue your passions in a
luxury environment. Treating guests exceptionally starts with the way we take
care of our associates. That???s The JW Treatment???.
JOB SUMMARY
Assists with supervising Food and Beverage (F &B)/culinary daily operations|
and monitors compliance with all F&B policies| standards| and procedures. .
Assists in the ordering of F&B supplies| cleaning supplies| and uniforms.
Supervises staffing levels to verify that guest service| operational needs|
and financial objectives are met. Manages day-to-day operations| monitors
quality| and standards and meets the expectations of the customers on a daily
basis. Maintains the operating budget| and verifies that standards and legal
obligations are followed.
CANDIDATE PROFILE
Education and Experience
??? High school diploma or GED; 3 years experience in the food and beverage|
culinary| or related professional area.
OR
??? 2-year degree from an accredited university in Food Service Management|
Hotel and Restaurant Management| Hospitality| Business Administration| or
related major; 1 year experience in the food and beverage| culinary| or
related professional area.
CORE WORK ACTIVITIES
Assisting in Managing Day-to-Day Operations
??? Assists in the ordering of Food and Beverage (F&B) supplies| cleaning
supplies and uniforms.
??? Assists with uupervising daily F&B/culinary shift operations and monitors
compliance with all F&B policies| standards and procedures.
??? Supports and supervises an effective monthly self inspection program.
??? Operates all department equipment as necessary and reports malfunctions.
??? Supervises staffing levels to verify that guest service| operational needs|
and financial objective are met.
??? Encourages and builds mutual trust| respect| and cooperation among team
members.
??? Develops specific goals and plans to prioritize| organize| and accomplish
work.
??? Maintains the operating budget| and verifies that standards and legal
obligations are followed.
??? Celebrates and fosters decisions that result in successes as well as
failures.
??? Communicates areas that need attention to staff and follows up to verify
understanding.
??? Coordinates cleaning program in all F&B areas (e.g.|General clean)|
identifying trends and making recommendation for improvements.
??? Follows property specific second effort and recovery plan.
??? Stays readily available/approachable for all team members.
??? Demonstrates knowledge of the brand specific service culture.
Providing Exceptional Customer Service
??? Provides services that are above and beyond for customer satisfaction and
retention.
??? Serves as a role model to demonstrate appropriate behaviors.
??? Manages day-to-day operations| monitors quality| and standards and meets the
expectations of the customers on a daily basis.
??? Takes proactive approaches when dealing with guest concerns.
??? Sets a positive example for guest relations.
??? Stays readily available/approachable for all guests.
??? Reviews comment cards and guest satisfaction results with employees.
??? Responds in a timely manner to customer service department request.
Additional Responsibilities
??? Provides information to supervisors and co-workers by telephone| in written
form| e-mail| or in person.
??? Analyzes information and evaluates results to choose the best solution and
solve problems.
??? Performs hourly job function if necessary.
??? Extends professionalism and courtesy to team members at all times.
??? Comprehends budgets| operating statements and payroll progress report.
??? Performs other duties| as assigned| to meet business needs.
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