Job Number 20002905
Job Category Rooms and Guest Services Operations
Location Delta Hotels Calgary Downtown| 209 4 Ave SE| Calgary| Alberta|
Brand Delta Hotels and Resorts
Position Type Management
Start Your Journey With Us
With our diverse portfolio of locations| you???ll find Delta Hotels in world-
renowned cities and prestigious resorts across Canada. Delta Hotels is a
Marriott International brand and offers you the opportunity to find the
hospitality job and career journey that|s right for you. With more than 1100
managed properties and 19 brands you|ll find Marriott International in your
neighborhood and in more than 74 countries across the globe. Find Your World???
at Delta Hotels.
Assists with supervising Food and Beverage (F&B)/culinary daily operations|
and monitors compliance with all F&B policies| standards| and procedures. .
Assists in the ordering of F&B supplies| cleaning supplies| and uniforms.
Supervises staffing levels to verify that guest service| operational needs|
and financial objectives are met. Manages day-to-day operations| monitors
quality| and standards and meets the expectations of the customers on a daily
basis. Maintains the operating budget| and verifies that standards and legal
obligations are followed.
Education and Experience
??? High school diploma or GED; 3 years experience in the food and beverage|
culinary| or related professional area.
??? 2-year degree from an accredited university in Food Service Management|
Hotel and Restaurant Management| Hospitality| Business Administration| or
related major; 1 year experience in the food and beverage| culinary| or
related professional area.
CORE WORK ACTIVITIES
Assisting in Managing Day-to-Day Operations
??? Assists in the ordering of Food and Beverage (F&B) supplies| cleaning
supplies and uniforms.
??? Assists with uupervising daily F&B/culinary shift operations and monitors
compliance with all F&B policies| standards and procedures.
??? Supports and supervises an effective monthly self inspection program.
??? Operates all department equipment as necessary and reports malfunctions.
??? Supervises staffing levels to verify that guest service| operational needs|
and financial objective are met.
??? Encourages and builds mutual trust| respect| and cooperation among team
??? Develops specific goals and plans to prioritize| organize| and accomplish
??? Maintains the operating budget| and verifies that standards and legal
obligations are followed.
??? Celebrates and fosters decisions that result in successes as well as
??? Communicates areas that need attention to staff and follows up to verify
??? Coordinates cleaning program in all F&B areas (e.g.|General clean)|
identifying trends and making recommendation for improvements.
??? Follows property specific second effort and recovery plan.
??? Stays readily available/approachable for all team members.
??? Demonstrates knowledge of the brand specific service culture.
Providing Exceptional Customer Service
??? Provides services that are above and beyond for customer satisfaction and
??? Serves as a role model to demonstrate appropriate behaviors.
??? Manages day-to-day operations| monitors quality| and standards and meets the
expectations of the customers on a daily basis.
??? Takes proactive approaches when dealing with guest concerns.
??? Sets a positive example for guest relations.
??? Stays readily available/approachable for all guests.
??? Reviews comment cards and guest satisfaction results with employees.
??? Responds in a timely manner to customer service department request.
??? Provides information to supervisors and co-workers by telephone| in written
form| e-mail| or in person.
??? Analyzes information and evaluates results to choose the best solution and
??? Performs hourly job function if necessary.
??? Extends professionalism and courtesy to team members at all times.
??? Comprehends budgets| operating statements and payroll progress report.
??? Performs other duties| as assigned| to meet business needs.