Assistant Front Office Manager / Guest Relations Manager – Fairmont Pacific Rim – Canada-Vancouver


Job Description – Assistant Front Office Manager / Guest Relations Manager (VPR03012)Employee Status:
Do you want to…
Lead an extraordinary Front Office team-
Elevate your career with a global luxury brand offering extensive development opportunities-
Utilize global perks & privileges & enjoy a competitive salary + attractive benefits package-
Then you might be our next
Guest Relations Manager
In your new role- you will model our values of respect- integrity- teamwork and empowerment – and your leadership will facilitate extraordinary careers and lasting memories for your Front Office and hotel teams.
Hotel Overview:
At the ocean|s edge- a modern oasis- the Fairmont Pacific Rim is the most remarkable address in the city with its breathtaking harbour views- luxurious accommodation- rave-worthy cuisine and warm hospitality
Reporting to the Front Office Manager- the Guest Relations Manager is responsible for ensuring the highest level of guest service and ensuring that standards are maintained for all positions within the Front Office and Rooms Division. The Guest Relations Manager also serves as a resource to the overall operations of the hotel by providing assistance and direction as needed.

Support the Front Office Manage

in running a successful operation

Consistently offer professional- friendly and engaging service
Take lead in answering any guest inquiries and any guest recovery that may arise
Promote positive colleague relations
Complete managerial tasks such as scheduling- payroll- performance management & coaching
Ensure Brand- Service & safety standards as well as procedures are adhered to
Provide guidance & support to Front Desk- Royal Service- Fairmont Gold- Guest Services & Security
Communicate all pertinent information to the respective groups
Actively seek feedback to further enhance day to day operation
Other duties as assigned


Minimum of 1 year previous Front Office Supervisory experience preferred

Passion for guest service
Excellent English written and verbal communication- interpersonal and leadership skills
Highly organized- results-oriented with the ability to be flexible and work well under pressure
Degree or Diploma in Hospitality Management is an asset
Strong guest service and training skills background required
Ability to work independently- prioritize responsibilities and multitask
Experience with a Hotel loyalty program an asset
Should possess or seek certification in basic first aid
Computer proficiency in Opera & MS Office (Word- Excel- PowerPoint)
Be familiar with Fire Safety practices and emergency procedures

Visa Requirements:
Must be legally eligible
to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.