Assistant Banquet Manager – JW Marriott Edmonton ICE District – Canada

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Job Number 19001AFP
Job Category Event Management
Location JW Marriott Edmonton ICE District| 10360 102 Street NW|
Edmonton| Alberta| Canada
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
Marriott International portfolio of brands includes both JW Marriott and
Marriott Hotels.
Marriott Hotels | Marriott International’s flagship brand with more than
500 global locations| is advancing the art of hosting so that our guests can
travel brilliantly. As a host with Marriott Hotels| you will help keep this
promise by delivering premium choices| sophisticated style| and well-crafted
details. With your skills and imagination| together we will innovate and
reinvent the future of travel.

JW Marriott is part of Marriott International|s luxury portfolio and
consists of more than 80 beautiful properties in gateway cities and
distinctive resort locations around the world. JW believes our associates come
first. Because if you’re happy| our guests will be happy. It’s as simple as
that. Our hotels offer a work experience unlike any other| where you’ll be
part of a community and enjoy a true camaraderie with a diverse group of co-
workers. JW creates opportunities for training| development| recognition and
most importantly| a place where you can really pursue your passions in a
luxury environment. Treating guests exceptionally starts with the way we take
care of our associates. That’s The JW Treatment™.

JOB SUMMARY

Entry level management position that leads the banquet staff while personally
assisting in executing events based on requirements and standards. Develops
and directs team to provide consistent| high quality service. Communicates
performance expectations and trains staff in processes. Responsible for
managing financial and administrative duties.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 2 years experience in the event management| food
and beverage| or related professional area.

CORE WORK ACTIVITIES

Supporting Management of Department Operations and Inventories

• Manages departmental inventories and assets including par levels and
maintenance of equipment.

• Conducts monthly department meetings with the Banquet captains and
employees.

• Maintains attendance log for banquet employees.

• Maintains and enforces established sanitation levels.

• Adheres to and reinforces all standards| policies| and procedures (SOPs|
LSOPs| etc.).

• Ensures employee awareness of the event phase portion of the Meeting Planner
Survey and Guest Satisfaction Scores.

• Orders supplies for the department (e.g.| china| glass| silver| buffet
presentations| props| and other service equipment needs).

• Uses banquet beverage “Use” records to guide banquet beverage supervisor in
controlling liquor costs| managing the banquet beverage perpetual inventory
and requisitioning liquor.

• Understands the impact Banquet operations has on the overall success of an
event and manages activities to maximize customer satisfaction.

• Schedules banquet service staff to forecast and service standards| while
maximizing profits.

Participating in and Leading Banquet Teams

• Attends and participates in all pertinent meetings.

• Leads shifts and actively participates in the servicing of events.

• Applies and continually broadens knowledge of food and wine pairings and
cutting edge cuisine| and overall event presentation.

Providing and Ensuring Exceptional Customer Service

• Sets a positive example for guest relations.

• Interacts with guests to obtain feedback on product quality and service
levels.

• Responds to and handles guest problems and complaints.

• Empowers employees to provide excellent customer service.

• Strives to improve service performance.

• Emphasizes guest satisfaction during all departmental meetings and focuses
on continuous improvement.

• Reviews quarterly Meeting Planner Survey and participates in the development
and implementation of corrective action to address service challenges; focuses
on continuous improvement of guest satisfaction.

Conducting Human Resources Activities

• Interviews and hires Banquet captains and employees with appropriate skills.

• Supports a departmental orientation program for employees to receive the
appropriate new hire training to successfully perform their job.

• Ensures employees understand expectations and parameters.

• Observes service behaviors of employees and provides feedback to
individuals.

• Reviews comment cards and guest satisfaction results with employees.

• Participates in the development and implementation of corrective action
plans.

• Communicates and executes departmental and property emergency procedures and
ensures staff are trained in safety procedures.

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