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JOB DESCRIPTION
A Front Office Manager leadsthe Front Office Team to ensure that Team Members
are prepared andwell-informed to deliver our Guests an exceptional experience
from check-inthrough check-out.
What will I be doing?
As Front Office Manager| you willoversee the front desk| guest services|
parking| valet andsecurity. The front office is the main connection between
the Guest|the hotel| and the various hotel departments. A Front Office Manager
isresponsible for managing the first impressions of our Guests and|
therefore|must perform the following tasks to the highest standards:
Oversee the entire Front Office operation to maintain high standards
Evaluate levels of Guest satisfaction and monitor trends| with a focus on continuous improvement
Ensure regular and VIP Guests are recognized and that the Front Office department operates with a sales attitude and promotes the hotel brand|s loyalty schem
Maximize room occupancy at best rates and use up-selling techniques to promote hotel services and facilitie
Set departmental objectives| work schedules| budgets| policies| and procedure
Monitor the appearance| standards| and performance of the Front Office Team Members with an emphasis on training and teamwor
Ensure Team Members have current knowledge of hotel products| services| pricing and policies| as well as knowledge of the local area| and are continuously trained to learn and understand policies and practices
Maintain good communication and working relationships with all hotel departments
Monitor staffing levels to meet cover business demands
Conduct monthly communication meetings and produce minutes
Manage staff performance issues in compliance with company policies and procedures
Recruit| manage| train and develop the Front Office team
Comply with hotel security| fire regulations and all health and safety legislation
Act in accordance with policies and procedures when working with front of house equipment and property management systems
Assist with other departments| as necessary
Whatare we looking for?
Front Office Managers serving Hiltonbrands are always working on behalf of our
Guests and working with other TeamMembers. To successfully fill this role| you
should maintain the attitude|behaviours| skills| and values that follow:
A degree or diploma in Hotel Management or equivalent
A minimum of 3 years of Front Office supervisory experience in the hotel| leisure| and/or retail sector
High level of IT proficiency
High level of commercial awareness and sales capabilities
Experience of managing people and developing people
Previous experience of managing a department and Profit and Loss account
Excellent leadership| interpersonal and communication skills
Accountable and resilient
Commitment to delivering a high level of customer service
Ability to work under pressure
Excellent grooming standards
Flexibility to respond to a variety of work situations
Ability to work on your own and as part of a team
It would be advantageous in this positionfor you to demonstrate the following
capabilities and distinctions:
Familiar with Property Management Systems
A degree or diploma in Hotel Management or equivalent
What will it be like to work for Hilton?
Hilton is the leading globalhospitality company| spanning the lodging sector
from luxurious full-servicehotels and resorts to extended-stay suites and mid-
priced hotels. For nearly acentury| Hilton has offered business and leisure
travelers the finest inaccommodations| service| amenities and value. Hilton is
dedicated to continuingits tradition of providing exceptional guest
experiences across its global brands. Our vision to fill theearth with the
light and warmth of hospitality unites us as a team to createremarkable
hospitality experiences around the world every day. And| ouramazing Team
Members are at the heart of it all!