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JOB DESCRIPTION
An Events Meeting Manager with Hilton Toronto is responsible for the
selling and detailing of short term business as defined as arriving within 60
days and the detailing of groups booked by the sales department and
distributed by the director of events. You will be part of the catering and
events team and report directly to the director of events.
What will it be like to work for this Hilton Worldwide Brand?
One of the most recognized names in the industry| Hilton Hotels & Resorts
offers travelers a world of authentic experiences. Hilton remains an
innovative| forward-thinking hospitality leader by offering best-in-class
products| services and amenities to ensure that every guest feels cared for|
valued and respected. From inaugural balls and international award galas to
business events and personal moments| Hilton is where the world makes history
closes the deal| toasts special occasions and gets away from it all.
Hilton Hotels & Resorts is one of Hilton Worldwide|s ten market-leadin
brands. For more information visit www.hiltonworldwide.com.
If you understand the importance of upholding a brand|s reputation and what it
takes to provide a globally recognized hospitality experience| you may be just
the person we are looking for to work as a Team Member with Hilton Hotels &
Resorts.
What will I be doing?
Specifically| you will be responsible for performing the following tasks to
the highest standards:
Meet with walk in clients and short term bookings to provide information| property tours and pricing as needed.
Outline all details of bookings in the form of banquet event orders and other reports so as to provide timely information to other departments regarding set up| purchasing and scheduling needs
Distribute banquet event orders and group resumes to appropriate hotel departments to facilitate efficient purchasing| planning and scheduling.
Clarify all missing details before the event and obtain all pertinent and relevant details from person selling the business.
Provide sales support for team members at closing of potential business.
Liaise with other department team members to communicate information and ensure customer satisfaction and hotel profitability
Develop individual monthly production reports and monitor results
Inspect function rooms and welcomes clients to ensure satisfaction and encourage repeat clientele.
Prepare and customize proposals| meeting client|s needs and hotel|s guidelines of profitability.
Attend client set up and/or special events to ensure smooth running and introduce client to Banquets/Operations.
Analyze banquet revenues daily to ensure revenue goals are met
Conduct site inspections with clients| showing rooms| meeting space| food and beverage and recreation facilities
Provide written and verbal communication to client regarding the management of their account.
Prepare and customize proposals/contracts| meeting client|s needs and hotel|s guidelines of profitability
Determine the value or quality of business with the Director of Events
Other duties as assigned by management
What are we looking for?
What are we looking for?
To successfully fill this role| you should maintain the attitude| behaviors|
skills| and values that follow:
Positive attitude and good communication skills
Commitment to delivering a high level of customer service
Excellent grooming standards
Strong analytical skills so to understand key business indicators and competitive trends and develop approaches to these challenges
Excellent organizational and planning skills
Experience in a similar role with a proven track record
Ability to confidently engage and meet with clients both over the phone and in person.
Sales selling skills
Team player and collaborative attitude
It would be advantageous in this position for you to demonstrate the
following capabilities and distinctions:
Knowledge of hospitality
Degree-level qualification in a relevant field would be advantageous
Advanced level of sales selling skills
Experience working with Delphi and Social Tables
Since being founded in 1919| Hilton Worldwide has been a leader in the
hospitality industry. Today| Hilton Worldwide remains a beacon of innovation|
quality| and success. This continued leadership is the result of our Team
Members staying true to our Vision| Mission| and Values. Specifically| we look
for demonstration of these Values:
H Hospitality – We|re passionate about delivering exceptional guest
experiences.
I Integrity – We do the right thing| all the time.
L Leadership – We|re leaders in our industry and in our communities.
T Teamwork – We|re team players in everything we do.
O Ownership – We|re the owners of our actions and decisions.
N Now – We operate with a sense of urgency and discipline
In addition| we look for the demonstration of the following key attributes
in our Team Members:
Living the Values
Quality
Productivity
Dependability
Customer Focus
Teamwork
Adaptability
What benefits will I receive?
You will be offered a competitive benefits package and be able to take part in
the Hilton sales| catering & events incentive plan. As a team member you will
also become eligible to receive discounts products and services offered by
Hilton Worldwide and its partners. We look forward to explaining in detail the
range of excellent benefits that you would expect from a global hotel
organization like Hilton Worldwide.