IT Director Voice Engineering – DELL – Canada


## IT Director Voice Engineering
Competitive salary
Remote Canada
Dell provides the technology that transforms the way we all work and live. But
we are more than a technology company ??? we are a people company. We inspire-
challenge and respect every one of our over 100-000 employees. We also provide
them with unparalleled growth and development opportunities. We can`t wait for
you to discover this for yourself as a IT Director Voice Engineering on our
Voice & Contact Center team in North America.
The ability to drive human progress through technology relies on robust and
reliable IT infrastructure ??? and that`s what our IT Infrastructure tea

provides to our customers. We`re a team of experts optimizing the performanc

and integrity of IT infrastructure and ensuring consistency an

synchronization across all infrastructure components. Alongside supporting ne

and existing applications- we work with other IT groups and business units t

troubleshoot and resolve technical problems.
Key Responsibilities

Lead a team of program & project managers and senior engineers to deliver capabilities in the Telecom and Contact Center Space.
Responsible for the portfolio- requirements- and delivery using various project methodologies for Contact center capabilities.
Build relationships & partner with business to delivery capabilities in the Telecom and Contact Center area
Establish documentation process and governance procedures for all Contact Center projects.
Directs the efforts of the team in the achievement of strategic goals and operational objectives.
Responsible for meeting budgetary goals and objectives.
Builds long-term development and succession plans.
Leads rigorous process and service improvement programs.
Reviews IT and business requirements- and makes decisions to satisfy business needs. ???

Essential Requirements

12 years of experience within Information Technology- Supply / Chain- E-commerce- Product Engineering- Services- and/or Operations for a Fortune 500 company or larger
Senior level network engineering and managerial leadership positions in a variety of companies and/or industries
Comfortable with ambiguity
Ability to develop strategy- translate it for people across functions- and drive organizational change
Strong business acumen- technical skillset- deep industry knowledge- organizational connections- and an ability to communicate effectively to influence others
Coaching and mentoring both team members and business partners

Desirable Requirements

10+ years relevant experience with Bachelor|s Degree- or equivalent
Superior analytical and problem solving skills- be adept at gathering and analyzing data- presenting it to senior leaders- while making recommendations to improve the business

We offer highly competitive salaries- bonus programs- world-class benefits-
and unparalleled growth and development opportunities ??? all to create a
compelling and rewarding work environment.

If you can help us resolve complex infrastructure problems- this is your
opportunity to develop with Dell.

Dell is committed to the principle of equal employment opportunity for all
employees and to providing employees with a work environment free of
discrimination and harassment. All employment decisions at Dell are based on
business needs- job requirements and individual qualifications- without regard
to race- color- religion or belief- national- social or ethnic origin- sex
(including pregnancy)- age- physical- mental or sensory disability- HIV
Status- sexual orientation- gender identity and/or expression- marital- civil
union or domestic partnership status- past or present military service- family
medical history or genetic information- family or parental status- or any
other status protected by the laws or regulations in the locations where we
operate. Dell will not tolerate discrimination or harassment based on any of
these characteristics. Learn more about Diversity and Inclusion at Dell here.

Job Family: Engineering Remote Job ID: R032521