Category: training

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Job Number 20028174
Job Category Human Resources
Location Delta Hotels Trois Rivieres Conference Centre| 1620 Rue Notre
Dame| Trois-Rivieres| Quebec| Canada
Brand Delta Hotels and Resorts
Schedule Full-time
Relocation? No
Position Type Management
 
Start Your Journey With Us
With our diverse portfolio of locations| you’ll find Delta Hotels in world-
renowned cities and prestigious resorts across Canada. Delta Hotels is a
Marriott International brand and offers you the opportunity to find the
hospitality job and career journey that|s right for you. With more than 1100
managed properties and 19 brands you|ll find Marriott International in your
neighborhood and in more than 74 countries across the globe. Find Your World™
at Delta Hotels.

JOB SUMMARY

As a member of the property Human Resources support staff| he/she works with
Human Resources employees to carry out the daily activities of the Human
Resource Office including oversight of recruitment| total compensation| and
training and development. Additionally| he/she focuses on delivering HR
services that meet or exceed the needs of employees and enable business
success; as well as ensures compliance with all applicable laws| regulations
and operating procedures.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 3 years experience in the human resources|
management operations| or related professional area.

OR

• 2-year degree from an accredited university in Human Resources| Business
Administration| or related major; 1 year experience in the human resources|
management operations| or related professional area.

CORE WORK ACTIVITIES

Managing Recruitment and Hiring Process

• Assists in the interviewing and hiring of Human Resource employee team
members with the appropriate skills| as needed.

• Establishes and maintains contact with external recruitment sources.

• Attends job fairs and ensures documentation of outreach efforts in
accordance with Human Resource Standard Operating Procedures.

• Networks with local organizations (e.g.| Hotel Association and peers) to
source candidates for current or future openings.

• Oversees/monitors candidate identification and selection process.

• Provides subject matter expertise to property managers regarding selection
procedures.

• Partners with vendor partners to ensure effective advertisement efforts are
being utilized for open positions in appropriate venues to attract a diverse
candidate pool.

• Performs quality control on candidate identification/selection.

Administering and Educating Employee Benefits

• Works with the unemployment services provider to respond to unemployment
claims; reviews provider reports for accuracy and corrects errors.

• Prepares| audits and distributes unemployment claim activity reports to
property management.

• Attends unemployment hearings and ensures property is properly represented.

• Ensures that department has the available resources on hand to administer
employee.

Managing Employee Development

• Supports a departmental orientation program for employees to receive the
appropriate new hire training to successfully perform their job.

• Ensures employees are cross-trained to support successful daily operations.

• Uses all available on the job training tools for employees; supervise on-
going training initiatives and conducts training| when appropriate.

• Ensures coordination and facilitation of new hire orientation program to
generate a positive first impression for employees and emphasize the
importance of guest service in company culture.

• Ensures attendance by all new hires and participation of the leadership team
in training programs

• Collaborates with management team to ensure departmental orientation
processes are in place and employees receive the appropriate new hire training
to successfully perform their job.

Maintaining Employee Relations

• Assists in maintaining effective employee communication channels in the
property (e.g.| develops daily communications and assists with regularly
scheduled property-wide meetings).

• Reviews progressive discipline documentation for accuracy and consistency|
and checks for supportive documentation and is accountable for determining
appropriate action.

• Utilizes an “open door” policy to acknowledge employee problems or concerns
in a timely manner

• Ensures employee issues are referred to the Department Manager for
resolution or escalated to the Director of Human Resources/Multi-Property
Director of Human Resources.

• Partners with Loss Prevention to conduct employee accident investigations|
as necessary.

• Communicates performance expectations in accordance with job descriptions
for each position.

Managing Legal and Compliance Practices

• Ensures employee files contain required employment paperwork| proper
performance management and compensation documentation| are properly maintained
and secured for the required length of time.

• Ensures compliance with procedure for accessing| reviewing| and auditing
employee files and ensure compliance with the Privacy Act.

• Ensures medical records are maintained in a separate| secure and
confidential medical file.

• Facilitates random| reasonable belief and post accident drug testing process
(in properties where applicable).

• Communicates property rules and regulations via the employee handbook.

• Ensures all safety and security policies (e.g.| property removal| lost and
found items| blood borne pathogens| accident reporting| and hygiene) are
communicated to employees on a regular basis through orientation| property
meetings| bulletin boards| etc.

• Conducts periodic claims reviews with Regional Claims office to ensure
claims are closed in a timely manner and reserve levels are appropriate for
open claims.

• Represents Human Resources at the property Safety Committee; helps to
identify ways to create awareness of the importance of safety in the workplace
and decrease accident frequency and severity.

• Manages Workers Compensation claims to ensure appropriate employee care and
manage costs.

• Oversees the selection/non-selection and offers processes to ensure proper
procedures are followed (e.g.| valid reasons for selection/non-selection and
applicants receive status notifications).

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Job Number 19131767
Job Category Human Resources
Location The Westin Calgary| 320 4 Ave SW| Calgary| Alberta| Canada VIEW
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Brand Westin Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Management
 
Start Your Journey With Us
At Westin| we are committed to empowering the well-being of our guests by
providing a refreshing environment| thoughtful amenities| and revitalizing
programming to help ensure that they leave feeling better than when they
arrived. We recognize that travel can be disruptive to our guests’ well-being|
and we’re energized to assist as partners in helping them maintain control and
soaring above it all while on the road. Everything we do is designed to help
guests be at their best| and they appreciate our supportive attitude|
anticipatory service and extensive knowledge on how to best assist them
throughout their stay. We are looking for dynamic people who are excited to
join the team and ready to jump into any situation to give a helping hand. If
you’re someone who has is positive| adaptable and intuitive| and has a genuine
interest in the well-being of others around you| we invite you to discover how
at Westin| together we can rise.

JOB SUMMARY

As a member of the property Human Resources support staff| he/she works with
Human Resources employees to carry out the daily activities of the Human
Resource Office including oversight of recruitment| employee relations|
benefit and worker’s compensation administration| payroll| and training and
development. Additionally| he/she focuses on delivering HR services that meet
or exceed the needs of employees and enable business success; as well as
ensures compliance with all applicable laws| regulations and operating
procedures.

CANDIDATE PROFILE

Education and Experience

High school diploma or GED; 2+ years experience in Human Resources| Operations Management| or related professional area.

Post-secondary education from an accredited university or college in Human Resources| Business Administration or Hospitality Management is preferred.

CORE WORK ACTIVITIES

Managing Recruitment and Hiring Process

Establishes and maintains contact with external recruitment sources.

Attends job fairs and ensures documentation of outreach efforts in accordance with Human Resource Standard Operating Procedures.

Networks with local organizations to source candidates for current or future openings.

Oversees/monitors candidate identification and selection process.

Provides subject matter expertise to property managers regarding selection procedures.

Performs quality control on candidate identification/selection.

Administering and Educating Employee Benefits

Works with new employees to educate and enroll in company sponsored pension and health benefit plan.

Provide employee assistance in switching coverage levels.

Provide general information to existing employees surrounding coverage levels.

Managing Employee Development

Ensures coordination and facilitation of new hire orientation program to generate a positive first impression for employees and emphasize the importance of guest service in company culture.

Uses available on the job training tools for employees; supervise on-going training initiatives and conducts training| when appropriate.

Ensures attendance and participation by all required employees in training programs

Collaborates with management team to ensure departmental orientation processes are in place and employees receive the appropriate new hire training to successfully perform their job.

Maintaining Employee Relations

Assists in maintaining effective employee communication channels in the property (e.g.| develops formal written and verbal communications and assists with regularly scheduled property-wide meetings).

Reviews progressive discipline documentation for accuracy and consistency| and checks for supportive documentation and is accountable for determining appropriate action.

Utilizes an “open door” policy to acknowledge employee problems or concerns in a timely manner

Ensures employee issues are referred to the Department Manager for resolution or escalated to the Director of Human Resources as necessary.

Partners with other managers to conduct employee accident investigations| as necessary.

Communicates performance expectations in accordance with job descriptions for each position.

Managing Legal and Compliance Practices

Ensures employee files contain required employment paperwork| proper performance management and compensation documentation| are properly maintained and secured for the required length of time.

Ensures compliance with procedure for accessing| reviewing| and auditing employee files and ensure compliance with the Privacy Act.

Communicates property rules and regulations via the employee handbook.

Ensures all safety and security policies are communicated to employees on a regular basis through orientation| property meetings| bulletin boards| etc.

Represents Human Resources at the property Safety Committee; helps to identify ways to create awareness of the importance of safety in the workplace and decrease accident frequency and severity.

Manages Workers Compensation claims to ensure appropriate employee care and manage costs.

Oversees the selection/non-selection and offers processes to ensure proper procedures are followed (e.g.| valid reasons for selection/non-selection and applicants receive status notifications).

MANAGEMENT COMPETENCIES

Adaptability – Maintains performance level under pressure or when experiencing changes or challenges in the workplace.

• Communication – Conveys information and ideas to others in a convincing and
engaging manner through a variety of methods.

• Problem Solving and Decision Making – Identifies and understands issues|
problems| and opportunities; obtains and compares information from different
sources to draw conclusions| develop and evaluate alternatives and solutions|
solve problems| and choose a course of action.

• Professional Demeanor – Exhibits behavioral styles that convey confidence
and command respect from others; makes a good first impression and represents
the company in alignment with its values.

• Building and Contributing to Teams – Actively participates as a member of a
team to move the team toward the completion of goals.

• Driving for Results – Sets high standards of performance for self and/or
others; assumes responsibility for work objectives; initiates| focuses| and
monitors the efforts of self and/or others toward the accomplishment goals;
proactively takes action and goes beyond what is required.

• Planning and Organizing – Gathers information and resources required to set
a plan of action for self and/or others; prioritizes and arranges work
requirements to accomplish goals and ensure work is completed.

• Coworker Relationships – Interacts with others in a way that builds
openness| trust| and confidence in the pursuit of organizational goals and
lasting relationships.

• Customer Relationships – Develops and sustains relationships based on an
understanding of customer needs and actions consistent with the company’s
service standards.

• Global Mindset – Supports employees and business partners with diverse
styles| abilities| motivations| and/or cultural perspectives; utilizes
differences to drive innovation| engagement and enhance business results; and
ensures employees are given the opportunity to contribute to their full
potential.

• Organizational Capability – Evaluates and adapts the structure of own
assignments and suggests improvements to work processes to best fit the needs
and/or support the goals of an organizational unit.

• Talent Management – Provides support and feedback to help individuals
develop and strengthen skills and abilities needed to accomplish work
objectives.

• Applied Learning – Seeks and makes the most of learning opportunities to
improve performance of self and/or others.

• Business Acumen – Understands and utilizes business information to manage
everyday operations.

• Technical Acumen – Understands and utilizes professional skills and
knowledge in a specific functional area to conduct the work activities listed.

• Basic Competencies – Understands the fundamental competencies required for
accomplishing basic work activities including basic computer skills|
mathamatecial reasoning| oral comprehension| reading comprehension and
professional writing.

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