Tour Coordinator/Agent-Guest Services – Delta Hotels Calgary Downtown – Canada

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Job Number 19000RXV
Job Category Rooms and Guest Services Operations
Location Delta Hotels Calgary Downtown| Calgary| Alberta
Brand Delta Hotels and Resorts
Schedule Seasonal – Full-Time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
With our diverse portfolio of locations| you’ll find Delta Hotels in world-
renowned cities and prestigious resorts across Canada. Delta Hotels is a
Marriott International brand and offers you the opportunity to find the
hospitality job and career journey that|s right for you. With more than 1100
managed properties and 19 brands you|ll find Marriott International in your
neighborhood and in more than 74 countries across the globe. Find Your World™
at Delta Hotels.

Job Summary

Process all guest check-ins| check-outs| room assignments| and room
change/late check-out requests. Secure payment; activate/reissue room keys.
Ensure rates match market codes| document exceptions. Verify/adjust billing
for guests. Communicate to appropriate staff when guests are waiting for an
available room. Advise guest of messages. Clear departures in computer system.
Coordinate with Housekeeping to track room status and guest concerns. File
guest paperwork or documentation. Operate telephone switchboard station. Run
and check daily reports| contingency lists| and credit card authorization
reports. Supply guests with directions and information. Answer| record| and
process all guest calls| requests| questions| or concerns; follow up to ensure
each has been met to guests| satisfaction. Arrange transportation for
guests/visitors. Count and secure bank at beginning and end of shift. Cash
guests| checks| process all payment types| vouchers| paid-outs| charges| and
provide change. Notify Security of any reports of theft.

Follow company policies and procedures; report accidents| injuries| and unsafe
work conditions to manager; ensure uniform and personal appearance are clean
and professional; maintain confidentiality of proprietary information; protect
company assets. Welcome and acknowledge guests according to company standards;
anticipate and address guests| service needs; assist individuals with
disabilities; thank guests with genuine appreciation. Speak using clear and
professional language; answer telephones using appropriate etiquette. Develop
and maintain positive working relationships; support team to reach common
goals; listen and respond appropriately to the concerns of employees. Comply
with quality assurance standards. Stand| sit| or walk for an extended period
of time. Move| lift| carry| push| pull| and place objects weighing less than
or equal to 10 pounds without assistance. Perform other reasonable job duties
as requested by Supervisors.

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Tour Operations Agent – The Fairmont Chateau Lake Louise – Canada-Lake Louise

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Job Description – Tour Operations Agent (CLL04045)Employee Status:
Regular
Tour Operations Agent
A great opportunity waits at Lake Louise.
We are searching for a dynamic individual who is passionate about delivering on the promise of excellence in Guest Service.
Hotel Overview:
Embrace your passion for hiking- skiing- snowboarding and many other outdoor activities in Banff National Park while pursuing a fulfilling career at Fairmont Chateau Lake Louise. Take a risk- make a change and experience a new adventure while further developing your career. To live and work in a National Park is a once in a lifetime opportunity.
Our team is a network of empowered individuals with a strong sense of themselves and the hospitality industry. Work hard- play hard and receive extraordinary benefits including subsidized onsite accommodations- which make saving money very easy to manage. Join our Fairmont family today!
Summary of Responsibilities: Reporting to the Tour Operations Manager- responsibilities and essential job functions include but are not limited to the following:
Consistently offer professional- friendly and engaging service
Ensure proper billing procedures for in-house conventions- tours- and F.I.T.|s
Provide other hotel departments with information regarding incoming tours- F.I.T.|s and related tour aspects

Assign rooms and prepare for the arrival of daily tours

Complete all revisions accurately and in a timely fashion for incoming tours and F.I.T.|s

Provide reception- cashier and information services to escorts of the hotel.

Ensure the safety and well being of our guests and co-workers by maintaining a knowledge of crisis and emergency procedures

Work shifts as business levels dictate

Compliance with all safety regulations of assigned tasks- and ensure a clean and safe working environment with active participation in the hotel health and safety program.

Adhere to all environmental policies and programs as required

Other duties as assigned.

Qualifications:

Proficiency in English (verbal and written)- second language an asset

Previous Front Desk and/or Reservations experience in a Mountain Resort setting an asset.

Delphi- Property Manager- Word and excel an asset.

High School Diploma an asset.

Excellent written and oral communication skills.

Must be a well organized- self motivated individual who works well under pressure.
Visa Requirements:

Applicants must hold the proper work authorization to be legally eligible to work in Canada.

Tour Operations Agent – The Fairmont Chateau Lake Louise – Canada-Lake Louise

APPLY HERE

Job Description – Tour Operations Agent (CLL04045)Employee Status:
Regular
Tour Operations Agent
A great opportunity waits at Lake Louise.
We are searching for a dynamic individual who is passionate about delivering on the promise of excellence in Guest Service.
Hotel Overview:
Embrace your passion for hiking- skiing- snowboarding and many other outdoor activities in Banff National Park while pursuing a fulfilling career at Fairmont Chateau Lake Louise. Take a risk- make a change and experience a new adventure while further developing your career. To live and work in a National Park is a once in a lifetime opportunity.
Our team is a network of empowered individuals with a strong sense of themselves and the hospitality industry. Work hard- play hard and receive extraordinary benefits including subsidized onsite accommodations- which make saving money very easy to manage. Join our Fairmont family today!
Summary of Responsibilities: Reporting to the Tour Operations Manager- responsibilities and essential job functions include but are not limited to the following:
Consistently offer professional- friendly and engaging service
Ensure proper billing procedures for in-house conventions- tours- and F.I.T.|s
Provide other hotel departments with information regarding incoming tours- F.I.T.|s and related tour aspects

Assign rooms and prepare for the arrival of daily tours

Complete all revisions accurately and in a timely fashion for incoming tours and F.I.T.|s

Provide reception- cashier and information services to escorts of the hotel.

Ensure the safety and well being of our guests and co-workers by maintaining a knowledge of crisis and emergency procedures

Work shifts as business levels dictate

Compliance with all safety regulations of assigned tasks- and ensure a clean and safe working environment with active participation in the hotel health and safety program.

Adhere to all environmental policies and programs as required

Other duties as assigned.

Qualifications:

Proficiency in English (verbal and written)- second language an asset

Previous Front Desk and/or Reservations experience in a Mountain Resort setting an asset.

Delphi- Property Manager- Word and excel an asset.

High School Diploma an asset.

Excellent written and oral communication skills.

Must be a well organized- self motivated individual who works well under pressure.
Visa Requirements:

Applicants must hold the proper work authorization to be legally eligible to work in Canada.