Franchised Front Desk Supervisor – The Westin Trillium House – Canada

APPLY HERE

Job Number 20030380
Job Category Rooms and Guest Services Operations
Location The Westin Trillium House| Blue Mountain| 220 Gord Canning
Drive| Blue Mountains| Ontario| Canada
Brand Westin Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
Thank you for your interest in this position. It is a job opportunity with one
of Marriott International’s franchisees.
Please apply via email at: apply@bluemountain.ca

Additional Information: This hotel is owned and operated by an independent
franchisee| Intrawest. The franchisee controls all aspects of the hotel’s
employment policies and practices| including the selection and hiring process.
If you accept a position at this hotel you will be employed by a franchisee
and not by Marriott International.

WHAT’S IN IT FOR ME?

Salaried Position
Full Time Hours
Health and Dental Benefits
Resort perks:
Free Downhill Mountain Biking pass;
Discounted recreation tickets you can share with your friends.
Let them enjoy the zip lines| ropes courses and mountain coaster.
Discounted Golf rounds at Monterra Golf
Staff priced meals & Starbucks treats;
Retail savings at Columbia| North Face| Red Devil| Hillside| Lifted and more;
Staff room rates at all our hotels;
Reduced rate experiences at all other Alterra Mountain Company resorts.

WHAT WILL I BE DOING?

In collaboration with Hotel Manager| establish and manage appropriate success measures to provide meaningful guidance| coaching and counselling to subordinates. Actively utilize success measures to guide performance| service & engagement standards.
Support and promote an environment of service culture aimed at creating the most positive experience for our guests and employees.
Resolve customer and staff concerns/complaints as appropriate to maintain a high level of guest and employee satisfaction.
Support a culture of strong and meaningful communication and recognition of efforts.
Ensures appropriate safety and emergency procedures with supporting training programs are established/followed to ensure a safe environment for all hotel guests and associates.

BLUE MOUNTAIN RESORT COMPANY OVERVIEW

Blue Mountain| Ontario’s largest mountain village resort| is nestled on the
shores of Southern Georgian Bay and spans across the beautiful Niagara
Escarpment. Blue Mountain has evolved into a true four-season destination| and
continually ranks among the top family-friendly resorts in Canada.

Whether you choose to stay with us for a Season or a Career| Blue Mountain is
The Place To Be. Choosing a career at Blue Mountain Resort means joining a
family of progressive| innovative and entrepreneurial co-workers who are
passionate about the resort industry. From the people behind the books to the
leaders on the front line| we are all dedicated to providing the best
experience possible for guests and associates alike.

Alterra Mountain Company| headquartered in Denver Colorado| owns Blue Mountain
Resort.

ALTERRA COMPANY OVERVIEW

Alterra Mountain Company is a community of 14 iconic year-round destinations|
including the world’s largest heli-ski operation. The company owns and
operates a range of recreation| hospitality| real-estate development| food and
beverage and retail businesses. Headquartered in Denver| Colorado with
destinations across the continent| we are rooted in the spirit of the
mountains and united by a passion for outdoor adventure.

Alterra Mountain Company’s family of diverse playgrounds spans five U.S.
states and three Canadian provinces. We honor each destination’s unique
character and authenticity and celebrate the legendary adventures and enduring
memories they bring to everyone.

Resorts include:

Steamboat and Winter Park Resort in Colorado;
Squaw Valley Alpine Meadows| Mammoth Mountain| June Mountain and Big Bear Mountain Resort in California;
Stratton in Vermont;
Snowshoe in West Virginia;
Crystal Mountain in Washington;
Tremblant in Quebec;
Blue Mountain in Ontario;
Deer Valley and Solitude Mountain Resort in Utah;
CMH Heli-Skiing & Summer Adventures in British Columbia.

Job Requirements

WHAT DO WE NEED FROM YOU?

Hotel management| hospitality management or business management diploma / degree
2 years’ experience within Front Desk or Housekeeping operation
Excellent communication; Proven ability to engage and recognize employees
Proven ability to manage challenging and dynamic situations tactfully and appropriately to a resolution
Attention to detail relating to guest room and public space conditions
Strong ability and aptitude with computer-based tools and systems (i.e. Excel| Access| NAV| hotel information system)

__

_This company is an equal opportunity employer._

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Front Office Night Supervisor – Vancouver Marriott Pinnacle Downtown Hotel – Canada

APPLY HERE

Job Number 20022495
Job Category Rooms and Guest Services Operations
Location Vancouver Marriott Pinnacle Downtown Hotel| 1128 West Hastings
Street| Vancouver| British Columbia| Canada
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
Marriott International portfolio of brands includes both JW Marriott and
Marriott Hotels.
Marriott Hotels | Marriott International’s flagship brand with more than
500 global locations| is advancing the art of hosting so that our guests can
travel brilliantly. As a host with Marriott Hotels| you will help keep this
promise by delivering premium choices| sophisticated style| and well-crafted
details. With your skills and imagination| together we will innovate and
reinvent the future of travel.

JW Marriott is part of Marriott International|s luxury portfolio and
consists of more than 80 beautiful properties in gateway cities and
distinctive resort locations around the world. JW believes our associates come
first. Because if you’re happy| our guests will be happy. It’s as simple as
that. Our hotels offer a work experience unlike any other| where you’ll be
part of a community and enjoy a true camaraderie with a diverse group of co-
workers. JW creates opportunities for training| development| recognition and
most importantly| a place where you can really pursue your passions in a
luxury environment. Treating guests exceptionally starts with the way we take
care of our associates. That’s The JW Treatment™.

Job Summary

Check figures| postings| and documents for accuracy. Record| store| access|
and/or analyze computerized financial information. Control and secure cash and
cash equivalents for property according to cash handling policy and
procedures. Organize| secure| and maintain all files and records in accordance
with document retention and confidentiality policies and procedures. Prepare|
maintain| and distribute statistical| financial| accounting| auditing| or
payroll reports and tables. Audit statistical| financial| accounting|
auditing| or payroll reports and tables. Audit and reconcile all revenue
postings. Post cash entries into accounting system. Assist management in
training| evaluating| and motivating and coaching employees; serve as a role
model and first point of contact of the Guarantee of Fair Treatment/Open Door
Policy process. Report incidents and unsafe conditions to manager; maintain
awareness of undesirable persons on property premises.

Follow all company policies and procedures; maintain confidentiality of
proprietary information; protect the privacy and security of guests and
coworkers. Welcome and thank guests with genuine appreciation; anticipate and
address guests| needs; assist individuals with disabilities. Speak with others
using clear and professional language; prepare and review written documents;
answer telephones using appropriate etiquette. Develop and maintain positive
working relationships with others. Ensure adherence to quality expectations
and standards; identify| recommend| develop| and implement new ways to
increase organizational efficiency| quality| and/or safety. Stand| sit| or
walk for an extended period of time; read and visually verify information in a
variety of formats (e.g.| small print). Move| lift| carry| push| pull| and
place objects weighing less than or equal to 10 pounds without assistance.
Perform other reasonable job duties as requested by Supervisors.

_

Group Housing Coordinator – Toronto Airport Marriott Hotel – Canada

APPLY HERE

Job Number 20028860
Job Category Reservations
Location Toronto Airport Marriott Hotel| 901 Dixon Road| Toronto|
Ontario| Canada
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
Marriott International portfolio of brands includes both JW Marriott and
Marriott Hotels.
Marriott Hotels | Marriott International’s flagship brand with more than
500 global locations| is advancing the art of hosting so that our guests can
travel brilliantly. As a host with Marriott Hotels| you will help keep this
promise by delivering premium choices| sophisticated style| and well-crafted
details. With your skills and imagination| together we will innovate and
reinvent the future of travel.

JW Marriott is part of Marriott International|s luxury portfolio and
consists of more than 80 beautiful properties in gateway cities and
distinctive resort locations around the world. JW believes our associates come
first. Because if you’re happy| our guests will be happy. It’s as simple as
that. Our hotels offer a work experience unlike any other| where you’ll be
part of a community and enjoy a true camaraderie with a diverse group of co-
workers. JW creates opportunities for training| development| recognition and
most importantly| a place where you can really pursue your passions in a
luxury environment. Treating guests exceptionally starts with the way we take
care of our associates. That’s The JW Treatment™.

Job Summary

Process all reservation requests| changes| and cancellations received by
phone| fax| or mail. Identify guest reservation needs| determine appropriate
room type| and verify availability of room type and rate. Explain guarantee|
special rate| and cancellation policies to callers. Accommodate and document
special requests. Answer questions about property facilities/services and room
accommodations. Follow sales techniques to maximize revenue. Communicate
information regarding designated VIP reservations. Input and access data in
reservation system. Respond to any challenges found for accommodating rooming
requests by communicating with appropriate individual or department. Oversee
accuracy of room blocks and reservations. Input group rooming lists using
reservation systems| revise room blocks to maintain the required number of
available rooms| and keep organized files of all groups. Set-up proper billing
accounts according to Accounting policies. Follow all company policies and
procedures; ensure uniform and personal appearance are clean and professional;
maintain confidentiality of proprietary information; protect company assets.
Welcome and acknowledge all guests according to company standards; anticipate
and address guests| service needs; assist individuals with disabilities; thank
guests with genuine appreciation. Speak with others using clear and
professional language; prepare and review written documents accurately and
completely; answer telephones using appropriate etiquette. Develop and
maintain positive working relationships with others; support team to reach
common goals; listen and respond appropriately to the concerns of other
employees. Comply with quality assurance expectations and standards. Read and
visually verify information in a variety of formats. Move| lift| carry| push|
pull| and place objects weighing less than or equal to 10 pounds without
assistance. Perform other reasonable job duties as requested by Supervisors.

_

Reservations Supervisor – Delta Hotels Quebec – Canada

APPLY HERE

Job Number 20028114
Job Category Reservations
Location Delta Hotels Quebec| 690 Boulevard Rene-Levesque Est| Quebec|
Quebec| Canada
Brand Delta Hotels and Resorts
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
With our diverse portfolio of locations| you’ll find Delta Hotels in world-
renowned cities and prestigious resorts across Canada. Delta Hotels is a
Marriott International brand and offers you the opportunity to find the
hospitality job and career journey that|s right for you. With more than 1100
managed properties and 19 brands you|ll find Marriott International in your
neighborhood and in more than 74 countries across the globe. Find Your World™
at Delta Hotels.

Job Summary

Oversee accuracy of room blocks| reservations| and group market codes.
Communicate company values and/or culture to new employees. Review and
implement new Reservations procedures. Process all reservation requests|
changes| and cancellations received by phone| fax| or mail. Identify guest
reservation needs and determine appropriate room type. Verify availability of
room type and rate. Explain guarantee| special rate| and cancellation policies
to callers. Accommodate and document special requests. Answer questions about
property facilities/services and room accommodations. Follow sales techniques
to maximize revenue. Input and access data in reservation system. Respond to
any challenges found for accommodating rooming requests. Set-up proper billing
accounts according to Accounting policies. Troubleshoot| resolve| and document
guest issues and concerns or escalate/refer to appropriate individual. Assist
management in training| scheduling| counseling| and motivating and coaching
employees; serve as a role model and first point of contact of the Guarantee
of Fair Treatment/Open Door Policy process. Follow all company policies and
procedures; ensure uniform and personal appearance are clean and professional;
maintain confidentiality of proprietary information; protect company assets.
Welcome and acknowledge all guests according to company standards; anticipate
and address guests| service needs; thank guests with genuine appreciation.
Speak with others using clear and professional language; prepare and review
written documents accurately and completely; answer telephones using
appropriate etiquette. Develop and maintain positive working relationships
with others. Comply with quality assurance expectations and standards. Read
and visually verify information in a variety of formats. Move| lift| carry|
push| pull| and place objects weighing less than or equal to 10 pounds without
assistance. Perform other reasonable job duties as requested by Supervisors.

_

Residences Coordinator – Limited License CMRAO – The St. Regis Toronto – Canada

APPLY HERE

Job Number 20020028
Job Category Administrative
Location The St. Regis Toronto| 325 Bay Street| Toronto| Ontario| Canada

Brand St. Regis Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly
Start Your Journey With Us
The St. Regis brand first established luxury hospitality more than 110 years
ago| with the opening of the St. Regis New York. From the moment John Jacob
Astor IV opened the doors of his Beaux-Arts masterpiece on New York’s Fifth
Avenue| St. Regis has stood as a symbol of uncompromising elegance and bespoke
service. Today| with more than 40 of the best addresses around the world| St.
Regis is a place where trends are born| boundaries are broken and guests can
simply live exquisite. We invite you to explore careers at St. Regis.

Job Summary

Serve as the point of contact for clients and communicate with them by phone
and email to respond to questions and requests. Enter and retrieve information
contained in computer databases using a keyboard| mouse| or trackball to
update records| files| reservations| and answer inquiries from guests. Operate
standard office equipment other than computers. Prepare letters| memos| and
other documents using word processing| spreadsheet| database| or presentation
software. Transmit information or documents using a computer| mail| or
facsimile machine| including proofreading and editing written information to
ensure accuracy and completeness. Enter and locate work-related information
using computers and/or point of sale systems.

Follow all company policies and procedures| ensure uniform and personal
appearance are clean and professional| maintain confidentiality of proprietary
information| and protect company assets. Welcome and acknowledge all guests
according to company standards| anticipate and address guests| service needs|
assist individuals with disabilities| and thank guests with genuine
appreciation. Speak with others using clear and professional language| prepare
and review written documents accurately and completely| and answer telephones
using appropriate etiquette. Develop and maintain positive working
relationships with other employees and departments| support team to reach
common goals| and listen and respond appropriately to the concerns of other
employees. Report accidents| injuries| and unsafe work conditions to manager.
Move| lift| carry| push| pull| and place objects weighing less than or equal
to 10 pounds without assistance. Perform other reasonable job duties as
requested by Supervisors.

_

Housekeeping Supervisor – JW Marriott Edmonton ICE District – Canada

APPLY HERE

Job Number 20021679
Job Category Housekeeping & Laundry
Location JW Marriott Edmonton ICE District| 10344-102 Street| Edmonton|
Alberta| Canada
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
Marriott International portfolio of brands includes both JW Marriott and
Marriott Hotels.
Marriott Hotels | Marriott International’s flagship brand with more than
500 global locations| is advancing the art of hosting so that our guests can
travel brilliantly. As a host with Marriott Hotels| you will help keep this
promise by delivering premium choices| sophisticated style| and well-crafted
details. With your skills and imagination| together we will innovate and
reinvent the future of travel.

JW Marriott is part of Marriott International|s luxury portfolio and
consists of more than 80 beautiful properties in gateway cities and
distinctive resort locations around the world. JW believes our associates come
first. Because if you’re happy| our guests will be happy. It’s as simple as
that. Our hotels offer a work experience unlike any other| where you’ll be
part of a community and enjoy a true camaraderie with a diverse group of co-
workers. JW creates opportunities for training| development| recognition and
most importantly| a place where you can really pursue your passions in a
luxury environment. Treating guests exceptionally starts with the way we take
care of our associates. That’s The JW Treatment™.

Job Summary

Inspect guest rooms| public areas| pool| etc. after being cleaned by
Housekeeper to ensure quality standards. Run sold room reports| verify room
status| determine discrepant rooms| prioritize room cleaning| and update
status of departing guest rooms. Assist Housekeeping management in managing
daily activities. Act as a liaison to coordinate the efforts of Housekeeping|
Engineering| Front Office| and Laundry. Document and resolve issues with
discrepant rooms with the Front Desk. Prepare| distribute| and communicate
changes in assignment sheets/workboards. Communicate issues to next shift.
Complete required paperwork. Assist management in hiring| training|
scheduling| evaluating| counseling| disciplining| and motivating and coaching
employees.

Follow all company and safety and security policies and procedures; report any
maintenance problems| safety hazards| accidents| or injuries; complete safety
training and certifications. Ensure uniform and personal appearance are clean
and professional. Maintain confidentiality of proprietary information; protect
company assets. Support all co-workers and treat them with dignity and
respect. Support team to reach common goals. Comply with quality assurance
expectations and standards. Move at a speed that is required to respond to
work situations (e. g.| run| walk| jog). Read and visually verify information
in a variety of formats (e. g.| small print). Visually inspect tools|
equipment| or machines (e. g.| to identify defects). Enter and locate work-
related information using computers and/or point of sale systems. Grasp| turn|
and manipulate objects of varying size and weight| requiring fine motor skills
and hand-eye coordination. Reach overhead and below the knees| including
bending| twisting| pulling| and stooping. Move through narrow| confined| or
elevated spaces. Move over sloping| uneven| or slippery surfaces and steps.
Move up and down stairs and/or service ramps. Continual use of manual
dexterity and gross motor skills with frequent use of bi-manual dexterity and
fine motor skills. Move| lift| carry| and place objects weighing less than or
equal to 55 pounds without assistance and in excess of 55 pounds with
assistance. Ability to push and pull a loaded housekeeping cart and other
work-related machinery over sloping and uneven surfaces. Stand| sit| kneel| or
walk for an extended period or high frequency across an entire work shift.
Listen and respond appropriately to the concerns of other employees. Speak
with others using clear and professional language. Perform other reasonable
job duties as requested by Supervisors.

_

Food & Beverage Coordinator – JW Marriott Parq Vancouver – Canada

APPLY HERE

Job Number 20021684
Job Category Administrative
Location JW Marriott Parq Vancouver| 39 Smithe Street| Vancouver| British
Columbia| Canada
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
Marriott International portfolio of brands includes both JW Marriott and
Marriott Hotels.
Marriott Hotels | Marriott International’s flagship brand with more than
500 global locations| is advancing the art of hosting so that our guests can
travel brilliantly. As a host with Marriott Hotels| you will help keep this
promise by delivering premium choices| sophisticated style| and well-crafted
details. With your skills and imagination| together we will innovate and
reinvent the future of travel.

JW Marriott is part of Marriott International|s luxury portfolio and
consists of more than 80 beautiful properties in gateway cities and
distinctive resort locations around the world. JW believes our associates come
first. Because if you’re happy| our guests will be happy. It’s as simple as
that. Our hotels offer a work experience unlike any other| where you’ll be
part of a community and enjoy a true camaraderie with a diverse group of co-
workers. JW creates opportunities for training| development| recognition and
most importantly| a place where you can really pursue your passions in a
luxury environment. Treating guests exceptionally starts with the way we take
care of our associates. That’s The JW Treatment™.

Job Summary

Enter and retrieve information contained in computer databases using a
keyboard| mouse| or trackball to update records| files| reservations| and
answer inquiries from guests. Transmit information or documents using a
computer| mail| or facsimile machine. Operate standard office equipment other
than computers. Prepare letters| memos| and other documents using word
processing| spreadsheet| database| or presentation software. Handle incoming
and outgoing mail| including date stamping and distributing incoming mail.
Create and maintain computer- and paper-based filing and organization systems
for records| reports| documents| etc. Compile| copy| sort| and file records of
office activities| business transactions| and other activities. Enter and
locate work-related information using computers and/or point of sale systems.

Follow all company policies and procedures| ensure uniform and personal
appearance are clean and professional| maintain confidentiality of proprietary
information| and protect company assets. Welcome and acknowledge all guests
according to company standards| anticipate and address guests| service needs|
assist individuals with disabilities| and thank guests with genuine
appreciation. Speak with others using clear and professional language| prepare
and review written documents accurately and completely| and answer telephones
using appropriate etiquette. Develop and maintain positive working
relationships with others| support team to reach common goals| and listen and
respond appropriately to the concerns of other employees. Move| lift| carry|
push| pull| and place objects weighing less than or equal to 10 pounds without
assistance. Perform other reasonable job duties as requested by Supervisors.

_

Food & Beverage Supervisor – Courtyard Toronto Downtown – Canada

APPLY HERE

Job Number 20021646
Job Category Food and Beverage & Culinary
Location Courtyard Toronto Downtown| 475 Yonge Street| Toronto| Ontario|
Canada
Brand Courtyard by Marriott
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
With more than 330 managed locations in more than 20 countries Courtyard by
Marriott offers a refreshing environment that helps guests stay connected and
balanced. Working at Courtyard| you|ll ensure guests have a smooth| productive
stay that meets their personal and business needs. Find Your World™ at
Courtyard by Marriott.

Job Summary

Ensure staff is working together as a team to ensure optimum service and that
guest needs are met. Inspect grooming and attire of staff| and rectify any
deficiencies. Complete opening and closing duties including setting up
necessary supplies and tools| cleaning all equipment and areas| locking doors|
etc. Inspect storage areas for organization| use of FIFO| and cleanliness.
Complete scheduled inventories and stock and requisition necessary supplies.
Monitor dining rooms for seating availability| service| safety| and well being
of guests. Complete work orders for maintenance repairs. Assist management in
hiring| training| scheduling| evaluating| counseling| disciplining| and
motivating and coaching employees; and serve as a role model and first point
of contact of the Guarantee of Fair Treatment/Open Door Policy process.

Follow all company and safety and security policies and procedures; report any
maintenance problems| safety hazards| accidents| or injuries; complete safety
training and certifications. Ensure uniform and personal appearance are clean
and professional. Maintain confidentiality of proprietary information; protect
company assets. Support all co-workers and treat them with dignity and
respect. Support team to reach common goals. Comply with quality assurance
expectations and standards. Move| lift| carry| push| pull| and place objects
weighing less than or equal to 50 pounds without assistance. Stand| sit| or
walk for an extended period of time or for an entire work shift. Read and
visually verify information in a variety of formats (e. g.| small print).
Visually inspect tools| equipment| or machines (e. g.| to identify defects).
Grasp| turn| and manipulate objects of varying size and weight| requiring fine
motor skills and hand-eye coordination. Reach overhead and below the knees|
including bending| twisting| pulling| and stooping. Move through narrow|
confined| or elevated spaces. Move up and down stairs and/or service ramps.
Welcome and acknowledge all guests according to company standards. Speak with
others using clear and professional language| and answer telephones using
appropriate etiquette. Listen and respond appropriately to the concerns of
other employees. Speak with others using clear and professional language.
Perform other reasonable job duties as requested by Supervisors.

_

Canada Account Sales Leader – Canada Regional Office

APPLY HERE

Job Number 20021955
Job Category Sales and Marketing
Location Canada Regional Office| 2425 Mathewson Blvd. E| Suite 100|
Mississauga| Ontario| Canada
Brand Corporate
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
Marriott International is the world’s largest hotel company| with more brands|
more hotels and more opportunities for associates to grow and succeed. We
believe a great career is a journey of discovery and exploration. So| we ask|
where will your journey take you?

JOB SUMMARY

Leads and manages a cross-area sales team of account executives in Corporate|
Luxury| Association| Mid-Market/Prospect| Airline| Consortia or Tour & Travel
segment(s) as assigned. Maintains operational excellence by directing
productive| streamlined administrative functions and creating a selling
environment that keeps non-sales activity away from the cross-sales area team.
Maintains high performance levels by developing clear accountabilities| hiring
the best candidates| providing development opportunities| addressing
performance issues| and aligning performance and rewards to total account
performance and property accountability. Hires| retains| and develops diverse|
high caliber talent that makes a strong| positive impact on the organization.
Anticipates future talent based on business needs. Provides account management
support for deployed accounts for assigned segment(s). Applies the principles
of strategic account management and team-based selling| and partners with the
appropriate US Account Sales / Global Sales Organization to fully understand
the overall account strategy and how best to execute the strategy for deployed
accounts. Develops strategic relationships with ocall buyers with the purpose
of penetrating and growing market share and driving revenue. Coordinates and
manages large group transactions (e.g.| in-market and out-bound) with Sales
Offices and/or hotels on behalf of the buyers and provides leadership to
Business Transient Sales Managers.

CANDIDATE PROFILE

Education and Experience

Required:

• High school diploma or GED; 4 years experience in the sales and marketing|
guest services| front desk| or related professional area.

OR

• 2-year degree from an accredited university in Business Administration|
Marketing| Hotel and Restaurant Management| or related major; 2 years
experience in the sales and marketing or related professional area.

Preferred:

• 4-year bachelor|s degree in Business Administration| Marketing| Hotel and
Restaurant Management.

• Proven leadership skills in supervising and managing associates.

• Lodging sales experience.

• Account management experience

CORE WORK ACTIVITIES

Managing Sales Activities

• Implements the overall account strategy for deployed accounts at the buying
locations.

• Verifies that the strategy is in alignment with the overall US Account /
global account goals.

• Retains| expands| and grows account revenue through account growth| margin
management| and implementation of Sales and Marketing initiatives.

• Executes sales deployment strategies in partnership with the US Account
Sales Directors /Global Account Directors that maximize the utilization of
available sales resources.

• Leverages appropriate corporate (e.g.| US Account Sales Directors| Global
Account Directors| ecommerce| Marketing| etc.) and market resources (e.g.|
sales office| property leadership) to verify the pull-through and sustainment
of account strategies and guest solutions.

• Coordinates and manages large group transactions (e.g.| in market and
outbound) with Sales Offices and hotels on behalf of buyers.

• Leads the Business Travel (BT) pricing of assigned accounts in partnership
with Revenue Strategy and US Account leadership.

• Champions business transformation and change efforts in support of Sales and
Marketing strategies.

• Achieves account revenue and sales goals as defined by US Account
leadership. Develops and achieves operating budgets and manages controllable
expenses.

• Leverages methodologies and technical and business knowledge.

• Anticipates and identifies business opportunities and challenges and
responds with a profitable strategy that aligns with overall business
direction.

• Increases penetration of high potential accounts to optimize demand across
all brands and satisfy important property needs.

• Leverages all available sales channels (e.g.| marriott.com| group and
transient intermediaries| field sales| worldwide reservation offices) to
optimize sales revenues.

• Applies the principles of strategic account management and team-based
selling| and partners with the US Account Sales| Global Sales Organizations as
appropriate to fully understand the overall account strategy and how best to
execute the strategy.

• Coordinates and manages large group transactions (in-market and out-bound)
with Sales Offices and/or hotels and provides leadership to Business Transient
Sales Managers.

• Performs other duties| as assigned| to meet business needs.

Building Successful Relationships

• Manages relationships with buyers to optimize account reach and share.

• Serves as account’s “local service guarantee” by verifying that outstanding
service delivery is maintained at every customer touch point and issues are
resolved in a timely manner to the customers’ 100% satisfaction.

• Acts as the customer’s advocate through understanding local account needs
and opportunities.

• Identifies emerging business opportunities and risks in the market to
determine strategic Sales and Marketing implications and provides feedback to
key stakeholders (e.g.| US Account Sales Team| Market and hotel leadership|
Sales Office etc.); partners with key stakeholders in account planning and
determining strategy execution.

• Creates strong partnerships between field and corporate by maintaining a
productive dialogue and exchange of ideas.

• Develops strategic relationships with local buyers with the purpose of
penetrating and growing market share and driving revenue to hotels.

Leadership

• Leads and manages a cross-area sales team of account executives for assigned
segment(s).

• Directs the day-to-day operations of the account managers; monitors local
execution of the account plan and verifies that it is aligned with the overall
account strategy.

• Promotes accountability to achieve desired business results.

• Maintains operational excellence by directing productive| streamlined
administrative functions and creating a selling environment that keeps non-
sales activity away from the cross-sales area team.

• Maintains high performance levels by developing clear accountabilities|
hiring the best candidates| providing development opportunities| addressing
performance issues| and aligning performance and rewards to total account
performance and property accountability.

• Hires| retains| and develops diverse| high caliber talent that makes a
strong| positive impact on the organization. Anticipates future talent based
on business needs.

• Develops pipeline of talent and career path by pursuing opportunities for
cross-segment exposure and broadening.

• Verifies that the organization has the necessary resources and latest sales
tools| including ARM|SFAWeb|CI and value-added products & services| and that
they are being used effectively to maximize productivity and build sustainable
competitive advantage.

_

Front Office Supervisor (Overnight) – The Westin Ottawa – Canada

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Job Number 20022095
Job Category Rooms and Guest Services Operations
Location The Westin Ottawa| 11 Colonel By Dr| Ottawa| Ontario| Canada

Brand Westin Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly
Start Your Journey With Us
At Westin| we are committed to empowering the well-being of our guests by
providing a refreshing environment| thoughtful amenities| and revitalizing
programming to help ensure that they leave feeling better than when they
arrived. We recognize that travel can be disruptive to our guests’ well-being|
and we’re energized to assist as partners in helping them maintain control and
soaring above it all while on the road. Everything we do is designed to help
guests be at their best| and they appreciate our supportive attitude|
anticipatory service and extensive knowledge on how to best assist them
throughout their stay. We are looking for dynamic people who are excited to
join the team and ready to jump into any situation to give a helping hand. If
you’re someone who has is positive| adaptable and intuitive| and has a genuine
interest in the well-being of others around you| we invite you to discover how
at Westin| together we can rise.

Job Summary

Assist staff with expediting problem payments (e.g.| problems processing
credit card). Follow up with guest regarding satisfaction with guest-related
issues. Process all guest check-ins by confirming reservations| assigning
room| and issuing and activating room key. Process all payment types such as
room charges| cash| checks| debit| or credit. Set up accurate accounts for
each guest upon check-in (i.e.| sharewiths| separate room/tax/incidentals|
comp). Anticipate sold-out situations and obtain satisfactory alternative
accommodations when the property cannot accommodate guests with reservations.
Block rooms in the computer and identify designated requirements and requests.
Contact appropriate individual or department (e.g.| Bellperson| Housekeeping)
as necessary to resolve guest call| request| or problem. Coordinate with
Housekeeping to track readiness of rooms for check-in. Review shift logs/daily
memo books and document pertinent information in logbooks. Count bank at the
beginning and end of shift. Balance and drop receipts according to Accounting
specifications. Assist management in training| motivating| and coaching
employees; serve as a role model and first point of contact of the Guarantee
of Fair Treatment/Open Door Policy process. Report accidents| injuries| and
unsafe work conditions to manager; complete safety training and
certifications.

Follow all company policies and procedures; ensure uniform and personal
appearance are clean and professional; maintain confidentiality of proprietary
information. Anticipate and address guests| service needs. Speak with others
using clear and professional language; prepare and review written documents
accurately and completely; answer telephones using appropriate etiquette.
Develop and maintain positive working relationships with others. Ensure
adherence to quality expectations and standards. Stand| sit| or walk for an
extended period of time. Move| lift| carry| push| pull| and place objects
weighing less than or equal to 10 pounds without assistance. Perform other
reasonable job duties as requested by Supervisors.

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