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Rooms Operations Manager – Delta Hotels by Marriott – British Columbia Canada

On: November 10, 2020February 5, 2022 By: admin

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Job Description
Posting Date Nov 03, 2020
Job Number 20064528
Job Category Rooms and Guest Services Operations
Location Delta Hotels by Marriott Grand Okanagan Resort, 1310 Water St, Kelowna, British Columbia, Canada
Brand Delta Hotels and Resorts
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
With our diverse portfolio of locations, you’ll find Delta Hotels in world-renowned cities and prestigious resorts across Canada. Delta Hotels is a Marriott International brand and offers you the opportunity to find the hospitality job and career journey that’s right for you. With more than 1100 managed properties and 19 brands you’ll find Marriott International in your neighborhood and in more than 74 countries across the globe. Find Your World™ at Delta Hotels.

JOB SUMMARY

Assists in managing the execution of all operations in the rooms area departments (e.g.,Front Office, Engineering/Maintenance,Housekeeping) and managing staff. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Monitors compliance withstandards and procedures. Leads specific team while assisting with meeting or exceeding property goals.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area.

• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area.

CORE WORK ACTIVITIES

Leading Room Operations Team

• Verifies that goals are being translated to the team as they relate to guest tracking and productivity.

• Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service.

• Understands employee and guest satisfaction results and developing game plans to attack need areas and expand on the strengths.

• Verifies that the team has the capabilities to meet expectations.

• Leads by example demonstrating self-confidence, energy and enthusiasm.

• Assists employees in understanding guests’ ever-changing needs and expectations, and exceeding them.

Managing Property Rooms Operations Function(s)

• Assists in managing the execution of all operations in the rooms area departments (e.g., Front Office, Engineering/Maintenance, Housekeeping).

• Follows property specific second effort and recovery plan.

• Publishes all guest satisfaction results in a timely fashion including all guest satisfaction forms, comment cards and guest letters.

• Takes proactive approaches when dealing with employee concerns.

• Extends professionalism and courtesy to employees at all times.

• Communicates/updates all goals and results with employees.

• Meets semiannually with staff on a one-to-one basis.

• Assists/teaches the team scheduling against guest and hours/occupied room goals.

• Performs hourly job functions as needed.

• Performs other duties, as assigned, to meet business needs.

Managing and Monitoring Activities that Affect the Guest Experience

• Provides excellent customer service by being readily available/approachable for all guests.

• Strives to continually improve guest and employee satisfaction.

• Takes proactive approaches when dealing with guest concerns.

• Extends professionalism and courtesy to guests at all times.

• Responds timely to customer service department request.

• Verifies that all team members meet or exceed all hospitality requirements.

Managing Profitability

• Assists in performing required annual Quality audit with General Manager (GM) & Regional Director (RD).

• Verifies that a viable key control program is in place.

• Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.

• Strives to maximize the financial performance of the department.

Conducting Human Resources Activities

• Interviews and assists in making hiring decisions.

• Receives hiring recommendations from team supervisors.

• Verifies that orientations for new team members are thorough and completed in a timely fashion.

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

Housekeeping Supervisor – Delta Hotels Thunder Bay – Canada

On: September 12, 2020 By: admin

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Job Description
Posting Date Sep 08, 2020
Job Number 20052004
Job Category Housekeeping & Laundry
Location Delta Hotels Thunder Bay, 2240 Sleeping Giant Parkway, Thunder Bay, Ontario, Canada VIEW ON MAP
Brand Delta Hotels and Resorts
Schedule Part-time
Relocation? No
Position Type Non-Management/Hourly

Job Summary

Inspect guest rooms, public areas, pool, etc. after being cleaned by Housekeeper to ensure quality standards. Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms. Assist Housekeeping management in managing daily activities. Act as a liaison to coordinate the efforts of Housekeeping, Engineering, Front Office, and Laundry. Document and resolve issues with discrepant rooms with the Front Desk. Prepare, distribute, and communicate changes in assignment sheets/workboards. Communicate issues to next shift. Complete required paperwork. Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees.

Franchised General Manager – The Algonquin Resort – New Brunswick Canada

On: September 12, 2020September 12, 2020 By: admin

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Job Description
Posting Date Sep 09, 2020
Job Number 20052324
Job Category Property Leadership
Location The Algonquin Resort St. Andrews by-the-Sea, Autograph Collection, 184 Adolphus Street, St. Andrews, New Brunswick, Canada Brand Autograph Collection Hotels
Schedule Full-time
Relocation? Yes
Position Type Management

Start Your Journey With Us
Thank you for your interest in this position. It is a job opportunity with one of Marriott International’s franchisees.
Please apply via email at: smalana@newcastlehotels.com
Additional Information: This hotel is owned and operated by an independent franchisee, New Castle Hotels, LLC. The franchisee controls all aspects of the hotel’s employment policies and practices, including the selection and hiring process. If you accept a position at this hotel you will be employed by a franchisee and not by Marriott International.

Job Description

General Manager

You are a true Hospitality Professional and have a deep understanding and proven track record of success and operational excellence. You know how to deliver a superior result for the guest, the employees, your community and of course for the ownership via the bottom line. You are THE key executive at your property, with a team looking to you for guidance and, as their leader, you ensure that guests are wowed by a caring, well-trained and highly motivated staff. In the role of General Manager, you will:

The Buck Stops at Your Desk — oversee all departments – the managers and supervisors as well as the staff all report to you either directly or indirectly. Bottom line is that it is your job to ensure a safe and guest centric environment, as well as a positive employee experience so you need expertise in all phases of hotel management — food & beverage, sales & marketing, revenue management, rooms, housekeeping, engineering, spa, human resources, etc.

Walk the Talk — walk your hotel every day, taking key managers with you so they can learn through your eyes and mentorship. Identify and thank departments that deserve kudos as well as those areas that need training, maintenance, or some other improvement. While out, talk to guests and to staff to ensure all is going as it should, actively listening for where you can help / improve the experience. You should know your team and they should know you.

Be a Finance Guru — set the standards, policies and procedures and then keep a pulse on operational and financial performance. Actively manage the budget process. Be proactive vs. simply reactive to ensure you areas are accurately forecasting for optimal staff and supply levels and at the same time maximizing profit, all while delivering an exceptional guest experience.

Be a Visionary and an Innovator –let your passion for the industry and your vision inspire your staff to build a great team of individuals driven to do their best, executing successful and innovative strategies which drive profit to the bottom line.

Be the Communicator — work closely with both the corporate team and your ownership to understand their priorities and expectations so you can share their vision with your team.

Be Manager on Duty.

Job Requirements
At least 4 years of progressive experience in senior hotel management required, with prior general management experience or company experience required
4-5 year degree in Hospitality or Business Management preferred
Must have proven leadership and management skills
At least 8 years of progressive experience in a hotel required. Experience in food and beverage and golf course management required.
Must have a thorough knowledge of hotel operations, and possess excellent communication, organization, and multi-tasking skills.
Proven ability to grow profitable revenues
Proficiency with Microsoft office required; knowledge with Marriott hotel systems and CI/TY.

Franchised Front Desk Supervisor – The Westin Trillium House – Canada

On: April 18, 2020 By: admin

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Job Number 20030380
Job Category Rooms and Guest Services Operations
Location The Westin Trillium House| Blue Mountain| 220 Gord Canning
Drive| Blue Mountains| Ontario| Canada
Brand Westin Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
Thank you for your interest in this position. It is a job opportunity with one
of Marriott International’s franchisees.
Please apply via email at: apply@bluemountain.ca

Additional Information: This hotel is owned and operated by an independent
franchisee| Intrawest. The franchisee controls all aspects of the hotel’s
employment policies and practices| including the selection and hiring process.
If you accept a position at this hotel you will be employed by a franchisee
and not by Marriott International.

WHAT’S IN IT FOR ME?

Salaried Position
Full Time Hours
Health and Dental Benefits
Resort perks:
Free Downhill Mountain Biking pass;
Discounted recreation tickets you can share with your friends.
Let them enjoy the zip lines| ropes courses and mountain coaster.
Discounted Golf rounds at Monterra Golf
Staff priced meals & Starbucks treats;
Retail savings at Columbia| North Face| Red Devil| Hillside| Lifted and more;
Staff room rates at all our hotels;
Reduced rate experiences at all other Alterra Mountain Company resorts.

WHAT WILL I BE DOING?

In collaboration with Hotel Manager| establish and manage appropriate success measures to provide meaningful guidance| coaching and counselling to subordinates. Actively utilize success measures to guide performance| service & engagement standards.
Support and promote an environment of service culture aimed at creating the most positive experience for our guests and employees.
Resolve customer and staff concerns/complaints as appropriate to maintain a high level of guest and employee satisfaction.
Support a culture of strong and meaningful communication and recognition of efforts.
Ensures appropriate safety and emergency procedures with supporting training programs are established/followed to ensure a safe environment for all hotel guests and associates.

BLUE MOUNTAIN RESORT COMPANY OVERVIEW

Blue Mountain| Ontario’s largest mountain village resort| is nestled on the
shores of Southern Georgian Bay and spans across the beautiful Niagara
Escarpment. Blue Mountain has evolved into a true four-season destination| and
continually ranks among the top family-friendly resorts in Canada.

Whether you choose to stay with us for a Season or a Career| Blue Mountain is
The Place To Be. Choosing a career at Blue Mountain Resort means joining a
family of progressive| innovative and entrepreneurial co-workers who are
passionate about the resort industry. From the people behind the books to the
leaders on the front line| we are all dedicated to providing the best
experience possible for guests and associates alike.

Alterra Mountain Company| headquartered in Denver Colorado| owns Blue Mountain
Resort.

ALTERRA COMPANY OVERVIEW

Alterra Mountain Company is a community of 14 iconic year-round destinations|
including the world’s largest heli-ski operation. The company owns and
operates a range of recreation| hospitality| real-estate development| food and
beverage and retail businesses. Headquartered in Denver| Colorado with
destinations across the continent| we are rooted in the spirit of the
mountains and united by a passion for outdoor adventure.

Alterra Mountain Company’s family of diverse playgrounds spans five U.S.
states and three Canadian provinces. We honor each destination’s unique
character and authenticity and celebrate the legendary adventures and enduring
memories they bring to everyone.

Resorts include:

Steamboat and Winter Park Resort in Colorado;
Squaw Valley Alpine Meadows| Mammoth Mountain| June Mountain and Big Bear Mountain Resort in California;
Stratton in Vermont;
Snowshoe in West Virginia;
Crystal Mountain in Washington;
Tremblant in Quebec;
Blue Mountain in Ontario;
Deer Valley and Solitude Mountain Resort in Utah;
CMH Heli-Skiing & Summer Adventures in British Columbia.

Job Requirements

WHAT DO WE NEED FROM YOU?

Hotel management| hospitality management or business management diploma / degree
2 years’ experience within Front Desk or Housekeeping operation
Excellent communication; Proven ability to engage and recognize employees
Proven ability to manage challenging and dynamic situations tactfully and appropriately to a resolution
Attention to detail relating to guest room and public space conditions
Strong ability and aptitude with computer-based tools and systems (i.e. Excel| Access| NAV| hotel information system)

_This company is an equal opportunity employer._

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Front Office Night Supervisor – Vancouver Marriott Pinnacle Downtown Hotel – Canada

On: March 20, 2020 By: admin

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Job Number 20022495
Job Category Rooms and Guest Services Operations
Location Vancouver Marriott Pinnacle Downtown Hotel| 1128 West Hastings
Street| Vancouver| British Columbia| Canada
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
Marriott International portfolio of brands includes both JW Marriott and
Marriott Hotels.
Marriott Hotels | Marriott International’s flagship brand with more than
500 global locations| is advancing the art of hosting so that our guests can
travel brilliantly. As a host with Marriott Hotels| you will help keep this
promise by delivering premium choices| sophisticated style| and well-crafted
details. With your skills and imagination| together we will innovate and
reinvent the future of travel.

JW Marriott is part of Marriott International|s luxury portfolio and
consists of more than 80 beautiful properties in gateway cities and
distinctive resort locations around the world. JW believes our associates come
first. Because if you’re happy| our guests will be happy. It’s as simple as
that. Our hotels offer a work experience unlike any other| where you’ll be
part of a community and enjoy a true camaraderie with a diverse group of co-
workers. JW creates opportunities for training| development| recognition and
most importantly| a place where you can really pursue your passions in a
luxury environment. Treating guests exceptionally starts with the way we take
care of our associates. That’s The JW Treatment™.

Job Summary

Check figures| postings| and documents for accuracy. Record| store| access|
and/or analyze computerized financial information. Control and secure cash and
cash equivalents for property according to cash handling policy and
procedures. Organize| secure| and maintain all files and records in accordance
with document retention and confidentiality policies and procedures. Prepare|
maintain| and distribute statistical| financial| accounting| auditing| or
payroll reports and tables. Audit statistical| financial| accounting|
auditing| or payroll reports and tables. Audit and reconcile all revenue
postings. Post cash entries into accounting system. Assist management in
training| evaluating| and motivating and coaching employees; serve as a role
model and first point of contact of the Guarantee of Fair Treatment/Open Door
Policy process. Report incidents and unsafe conditions to manager; maintain
awareness of undesirable persons on property premises.

Follow all company policies and procedures; maintain confidentiality of
proprietary information; protect the privacy and security of guests and
coworkers. Welcome and thank guests with genuine appreciation; anticipate and
address guests| needs; assist individuals with disabilities. Speak with others
using clear and professional language; prepare and review written documents;
answer telephones using appropriate etiquette. Develop and maintain positive
working relationships with others. Ensure adherence to quality expectations
and standards; identify| recommend| develop| and implement new ways to
increase organizational efficiency| quality| and/or safety. Stand| sit| or
walk for an extended period of time; read and visually verify information in a
variety of formats (e.g.| small print). Move| lift| carry| push| pull| and
place objects weighing less than or equal to 10 pounds without assistance.
Perform other reasonable job duties as requested by Supervisors.

Group Housing Coordinator – Toronto Airport Marriott Hotel – Canada

On: March 4, 2020 By: admin

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Job Number 20028860
Job Category Reservations
Location Toronto Airport Marriott Hotel| 901 Dixon Road| Toronto|
Ontario| Canada
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Job Summary

Process all reservation requests| changes| and cancellations received by
phone| fax| or mail. Identify guest reservation needs| determine appropriate
room type| and verify availability of room type and rate. Explain guarantee|
special rate| and cancellation policies to callers. Accommodate and document
special requests. Answer questions about property facilities/services and room
accommodations. Follow sales techniques to maximize revenue. Communicate
information regarding designated VIP reservations. Input and access data in
reservation system. Respond to any challenges found for accommodating rooming
requests by communicating with appropriate individual or department. Oversee
accuracy of room blocks and reservations. Input group rooming lists using
reservation systems| revise room blocks to maintain the required number of
available rooms| and keep organized files of all groups. Set-up proper billing
accounts according to Accounting policies. Follow all company policies and
procedures; ensure uniform and personal appearance are clean and professional;
maintain confidentiality of proprietary information; protect company assets.
Welcome and acknowledge all guests according to company standards; anticipate
and address guests| service needs; assist individuals with disabilities; thank
guests with genuine appreciation. Speak with others using clear and
professional language; prepare and review written documents accurately and
completely; answer telephones using appropriate etiquette. Develop and
maintain positive working relationships with others; support team to reach
common goals; listen and respond appropriately to the concerns of other
employees. Comply with quality assurance expectations and standards. Read and
visually verify information in a variety of formats. Move| lift| carry| push|
pull| and place objects weighing less than or equal to 10 pounds without
assistance. Perform other reasonable job duties as requested by Supervisors.

Reservations Supervisor – Delta Hotels Quebec – Canada

On: March 4, 2020 By: admin

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Job Number 20028114
Job Category Reservations
Location Delta Hotels Quebec| 690 Boulevard Rene-Levesque Est| Quebec|
Quebec| Canada
Brand Delta Hotels and Resorts
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
With our diverse portfolio of locations| you’ll find Delta Hotels in world-
renowned cities and prestigious resorts across Canada. Delta Hotels is a
Marriott International brand and offers you the opportunity to find the
hospitality job and career journey that|s right for you. With more than 1100
managed properties and 19 brands you|ll find Marriott International in your
neighborhood and in more than 74 countries across the globe. Find Your World™
at Delta Hotels.

Job Summary

Oversee accuracy of room blocks| reservations| and group market codes.
Communicate company values and/or culture to new employees. Review and
implement new Reservations procedures. Process all reservation requests|
changes| and cancellations received by phone| fax| or mail. Identify guest
reservation needs and determine appropriate room type. Verify availability of
room type and rate. Explain guarantee| special rate| and cancellation policies
to callers. Accommodate and document special requests. Answer questions about
property facilities/services and room accommodations. Follow sales techniques
to maximize revenue. Input and access data in reservation system. Respond to
any challenges found for accommodating rooming requests. Set-up proper billing
accounts according to Accounting policies. Troubleshoot| resolve| and document
guest issues and concerns or escalate/refer to appropriate individual. Assist
management in training| scheduling| counseling| and motivating and coaching
employees; serve as a role model and first point of contact of the Guarantee
of Fair Treatment/Open Door Policy process. Follow all company policies and
procedures; ensure uniform and personal appearance are clean and professional;
maintain confidentiality of proprietary information; protect company assets.
Welcome and acknowledge all guests according to company standards; anticipate
and address guests| service needs; thank guests with genuine appreciation.
Speak with others using clear and professional language; prepare and review
written documents accurately and completely; answer telephones using
appropriate etiquette. Develop and maintain positive working relationships
with others. Comply with quality assurance expectations and standards. Read
and visually verify information in a variety of formats. Move| lift| carry|
push| pull| and place objects weighing less than or equal to 10 pounds without
assistance. Perform other reasonable job duties as requested by Supervisors.

Residences Coordinator – Limited License CMRAO – The St. Regis Toronto – Canada

On: February 16, 2020 By: admin

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Job Number 20020028
Job Category Administrative
Location The St. Regis Toronto| 325 Bay Street| Toronto| Ontario| Canada

Brand St. Regis Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly
Start Your Journey With Us
The St. Regis brand first established luxury hospitality more than 110 years
ago| with the opening of the St. Regis New York. From the moment John Jacob
Astor IV opened the doors of his Beaux-Arts masterpiece on New York’s Fifth
Avenue| St. Regis has stood as a symbol of uncompromising elegance and bespoke
service. Today| with more than 40 of the best addresses around the world| St.
Regis is a place where trends are born| boundaries are broken and guests can
simply live exquisite. We invite you to explore careers at St. Regis.

Job Summary

Serve as the point of contact for clients and communicate with them by phone
and email to respond to questions and requests. Enter and retrieve information
contained in computer databases using a keyboard| mouse| or trackball to
update records| files| reservations| and answer inquiries from guests. Operate
standard office equipment other than computers. Prepare letters| memos| and
other documents using word processing| spreadsheet| database| or presentation
software. Transmit information or documents using a computer| mail| or
facsimile machine| including proofreading and editing written information to
ensure accuracy and completeness. Enter and locate work-related information
using computers and/or point of sale systems.

Follow all company policies and procedures| ensure uniform and personal
appearance are clean and professional| maintain confidentiality of proprietary
information| and protect company assets. Welcome and acknowledge all guests
according to company standards| anticipate and address guests| service needs|
assist individuals with disabilities| and thank guests with genuine
appreciation. Speak with others using clear and professional language| prepare
and review written documents accurately and completely| and answer telephones
using appropriate etiquette. Develop and maintain positive working
relationships with other employees and departments| support team to reach
common goals| and listen and respond appropriately to the concerns of other
employees. Report accidents| injuries| and unsafe work conditions to manager.
Move| lift| carry| push| pull| and place objects weighing less than or equal
to 10 pounds without assistance. Perform other reasonable job duties as
requested by Supervisors.

Food & Beverage Coordinator – JW Marriott Parq Vancouver – Canada

On: February 16, 2020 By: admin

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Job Number 20021684
Job Category Administrative
Location JW Marriott Parq Vancouver| 39 Smithe Street| Vancouver| British
Columbia| Canada
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Position Type Non-Management/Hourly

Job Summary

Follow all company policies and procedures| ensure uniform and personal
appearance are clean and professional| maintain confidentiality of proprietary
information| and protect company assets. Welcome and acknowledge all guests
according to company standards| anticipate and address guests| service needs|
assist individuals with disabilities| and thank guests with genuine
appreciation. Speak with others using clear and professional language| prepare
and review written documents accurately and completely| and answer telephones
using appropriate etiquette. Develop and maintain positive working
relationships with others| support team to reach common goals| and listen and
respond appropriately to the concerns of other employees. Move| lift| carry|
push| pull| and place objects weighing less than or equal to 10 pounds without
assistance. Perform other reasonable job duties as requested by Supervisors.

Housekeeping Supervisor – JW Marriott Edmonton ICE District – Canada

On: February 16, 2020 By: admin

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Job Number 20021679
Job Category Housekeeping & Laundry
Location JW Marriott Edmonton ICE District| 10344-102 Street| Edmonton|
Alberta| Canada
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Position Type Non-Management/Hourly

Job Summary

Follow all company and safety and security policies and procedures; report any
maintenance problems| safety hazards| accidents| or injuries; complete safety
training and certifications. Ensure uniform and personal appearance are clean
and professional. Maintain confidentiality of proprietary information; protect
company assets. Support all co-workers and treat them with dignity and
respect. Support team to reach common goals. Comply with quality assurance
expectations and standards. Move at a speed that is required to respond to
work situations (e. g.| run| walk| jog). Read and visually verify information
in a variety of formats (e. g.| small print). Visually inspect tools|
equipment| or machines (e. g.| to identify defects). Enter and locate work-
related information using computers and/or point of sale systems. Grasp| turn|
and manipulate objects of varying size and weight| requiring fine motor skills
and hand-eye coordination. Reach overhead and below the knees| including
bending| twisting| pulling| and stooping. Move through narrow| confined| or
elevated spaces. Move over sloping| uneven| or slippery surfaces and steps.
Move up and down stairs and/or service ramps. Continual use of manual
dexterity and gross motor skills with frequent use of bi-manual dexterity and
fine motor skills. Move| lift| carry| and place objects weighing less than or
equal to 55 pounds without assistance and in excess of 55 pounds with
assistance. Ability to push and pull a loaded housekeeping cart and other
work-related machinery over sloping and uneven surfaces. Stand| sit| kneel| or
walk for an extended period or high frequency across an entire work shift.
Listen and respond appropriately to the concerns of other employees. Speak
with others using clear and professional language. Perform other reasonable
job duties as requested by Supervisors.