Security Officer – JW Marriott Edmonton ICE District – Canada

APPLY HERE

Job Number 190010OX
Job Category Loss Prevention & Security
Location JW Marriott Edmonton ICE District| Edmonton| Alberta
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
Marriott International portfolio of brands includes both JW Marriott and
Marriott Hotels.
Marriott Hotels | Marriott International’s flagship brand with more than
500 global locations| is advancing the art of hosting so that our guests can
travel brilliantly. As a host with Marriott Hotels| you will help keep this
promise by delivering premium choices| sophisticated style| and well-crafted
details. With your skills and imagination| together we will innovate and
reinvent the future of travel.

JW Marriott is part of Marriott International|s luxury portfolio and
consists of more than 80 beautiful properties in gateway cities and
distinctive resort locations around the world. JW believes our associates come
first. Because if you’re happy| our guests will be happy. It’s as simple as
that. Our hotels offer a work experience unlike any other| where you’ll be
part of a community and enjoy a true camaraderie with a diverse group of co-
workers. JW creates opportunities for training| development| recognition and
most importantly| a place where you can really pursue your passions in a
luxury environment. Treating guests exceptionally starts with the way we take
care of our associates. That’s The JW Treatment™.

Job summary

Welcome to our family

We welcome you to be a member of our global| diverse Marriott family. Whether
traveling across the city or around the globe we realize the importance of
making each guest feel as welcome and secure as possible. Your protective
nature and attention to details will play an important role in our success.
Here| your work is appreciated as much as your individuality and you will be
supported in all of your efforts.

The impact you’ll make

Your watchful eye and protective instinct goes far beyond basic. Because of
you| our guests can come and go freely without worry. Your dedication to
safety provides the guest the same sense of security as they feel in their own
home.

What you’ll do

Patrol all areas of the property and assist guests with room access
Monitor security feeds and conduct daily physical hazard inspections
Respond to accidents and assist guests/employees during emergency situations
Defuse guest disturbances and escort individuals from the property if necessary
Conduct investigations| gather evidence| and facilitate interviews with relevant parties
Complete required shift reports and maintain confidentiality of all loss prevention documents

Perks you deserve

We’ll support you in and out of the workplace by offering:

Team-spirited coworkers
Learning and development opportunities
Encouraging management
Wellbeing programs
Discounts on hotel rooms| gift shop items| food and beverage
Recognition programs

What we’re looking for

Strong communication skills
A history of thriving in stressful situations
A team-first attitude
A gift for paying attention to the smallest details
Exercise good judgment and maintain a professional demeanor

This role requires compliance with quality assurance expectations and
standards. You may be required to stand| sit| or walk for an extended period
of time. Move| lift| carry| push| pull| and place objects weighing less than
or equal to 50 pounds without assistance and assist with moving objects
weighing in excess of 75 pounds. Enter and locate work-related information
using computers and/or point of sale systems. Perform other reasonable job
duties as requested by Supervisors.

You’re welcomed here

Our highest priority is making you feel as welcome as our guests. We want you
to feel comfortable being yourself and to know you’re important to us. You’ll
make an impact in your role| and for that| you’ll be appreciated and valued.

_

Hotel Security – The Westin Ottawa – Canada

APPLY HERE

Job Number 19000V4H
Job Category Loss Prevention & Security
Location The Westin Ottawa| Ottawa| Ontario
Brand Westin Hotels & Resorts
Schedule Part-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
At Westin| we are committed to empowering the well-being of our guests by
providing a refreshing environment| thoughtful amenities| and revitalizing
programming to help ensure that they leave feeling better than when they
arrived. We recognize that travel can be disruptive to our guests’ well-being|
and we’re energized to assist as partners in helping them maintain control and
soaring above it all while on the road. Everything we do is designed to help
guests be at their best| and they appreciate our supportive attitude|
anticipatory service and extensive knowledge on how to best assist them
throughout their stay. We are looking for dynamic people who are excited to
join the team and ready to jump into any situation to give a helping hand. If
you’re someone who has is positive| adaptable and intuitive| and has a genuine
interest in the well-being of others around you| we invite you to discover how
at Westin| together we can rise.

Job Summary

Welcome to our family

We welcome you to be a member of our global| diverse Marriott family. Whether
traveling across the city or around the globe we realize the importance of
making each guest feel as welcome and secure as possible. Your protective
nature and attention to details will play an important role in our success.
Here| your work is appreciated as much as your individuality and you will be
supported in all of your efforts.

The impact you’ll make

Your watchful eye and protective instinct goes far beyond basic. Because of
you| our guests can come and go freely without worry. Your dedication to
safety provides the guest the same sense of security as they feel in their own
home.

What you’ll do

Patrol all areas of the property and assist guests with room access
Monitor security feeds and conduct daily physical hazard inspections
Respond to accidents and assist guests/employees during emergency situations
Defuse guest disturbances and escort individuals from the property if necessary
Conduct investigations| gather evidence| and facilitate interviews with relevant parties
Complete required shift reports and maintain confidentiality of all loss prevention documents

Perks you deserve

We’ll support you in and out of the workplace by offering:

Team-spirited coworkers
Learning and development opportunities
Encouraging management
Wellbeing programs
Discounts on hotel rooms| gift shop items| food and beverage
Recognition programs

What we’re looking for

Strong communication skills
A history of thriving in stressful situations
A team-first attitude
A gift for paying attention to the smallest details
Exercise good judgment and maintain a professional demeanor

This role requires compliance with quality assurance expectations and
standards. You may be required to stand| sit| or walk for an extended period
of time. Move| lift| carry| push| pull| and place objects weighing less than
or equal to 50 pounds without assistance and assist with moving objects
weighing in excess of 75 pounds. Enter and locate work-related information
using computers and/or point of sale systems. Perform other reasonable job
duties as requested by Supervisors.

You’re welcomed here

Our highest priority is making you feel as welcome as our guests. We want you
to feel comfortable being yourself and to know you’re important to us. You’ll
make an impact in your role| and for that| you’ll be appreciated and valued.

_

Loss Prevention Associate – The St. Regis Toronto – Canada

APPLY HERE

Job Number 190008UT
Job Category Loss Prevention & Security
Location The St. Regis Toronto| Toronto| Ontario
Brand St. Regis Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
The St. Regis brand first established luxury hospitality more than 110 years
ago| with the opening of the St. Regis New York. From the moment John Jacob
Astor IV opened the doors of his Beaux-Arts masterpiece on New York’s Fifth
Avenue| St. Regis has stood as a symbol of uncompromising elegance and bespoke
service. Today| with more than 40 of the best addresses around the world| St.
Regis is a place where trends are born| boundaries are broken and guests can
simply live exquisite. We invite you to explore careers at St. Regis.

Job Summary

Welcome to our family

We welcome you to be a member of our global| diverse Marriott family. Whether
traveling across the city or around the globe we realize the importance of
making each guest feel as welcome and secure as possible. Your protective
nature and attention to details will play an important role in our success.
Here| your work is appreciated as much as your individuality and you will be
supported in all of your efforts.

The impact you’ll make

Your watchful eye and protective instinct goes far beyond basic. Because of
you| our guests can come and go freely without worry. Your dedication to
safety provides the guest the same sense of security as they feel in their own
home.

What you’ll do

Patrol all areas of the property and assist guests with room access
Monitor security feeds and conduct daily physical hazard inspections
Respond to accidents and assist guests/employees during emergency situations
Defuse guest disturbances and escort individuals from the property if necessary
Conduct investigations| gather evidence| and facilitate interviews with relevant parties
Complete required shift reports and maintain confidentiality of all loss prevention documents

Perks you deserve

We’ll support you in and out of the workplace by offering:

Team-spirited coworkers
Learning and development opportunities
Encouraging management
Wellbeing programs
Discounts on hotel rooms| gift shop items| food and beverage
Recognition programs

What we’re looking for

Strong communication skills
A history of thriving in stressful situations
A team-first attitude
A gift for paying attention to the smallest details
Exercise good judgment and maintain a professional demeanor

This role requires compliance with quality assurance expectations and
standards. You may be required to stand| sit| or walk for an extended period
of time. Move| lift| carry| push| pull| and place objects weighing less than
or equal to 50 pounds without assistance and assist with moving objects
weighing in excess of 75 pounds. Enter and locate work-related information
using computers and/or point of sale systems. Perform other reasonable job
duties as requested by Supervisors.

You’re welcomed here

Our highest priority is making you feel as welcome as our guests. We want you
to feel comfortable being yourself and to know you’re important to us. You’ll
make an impact in your role| and for that| you’ll be appreciated and valued.

_

Residences Doorperson (Full Time) RCDCR – The Ritz-Carlton – Canada

APPLY HERE

Job Number 19000SDX
Job Category Rooms and Guest Services Operations
Location The Ritz-Carlton| Toronto| Toronto| Ontario
Brand The Ritz-Carlton
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
At more than 80 award-winning properties worldwide| The Ritz-Carlton Ladies
and Gentlemen create experiences so exceptional that long after a guest stays
with us| the experience stays with them. As the premier worldwide provider of
luxury experiences| we set the standard for rare and special luxury service
the world over. We invite you to explore The Ritz-Carlton.
Job Summary

Greet and escort guests to rooms. Open doors and assist guests/visitors
entering and leaving property. Inform guests of property amenities| services|
and hours of operation| and local areas of interest and activities. Identify
and explain room features to guests (e.g.| use of room key| mini-bar| ice and
vending areas| in-room safe| valet laundry services). Transport guest luggage
to and from guest rooms and/or designated bell area. Assist with luggage
storage and retrieval. Assist guests/visitors in and out of vehicles|
including assisting guests with loading/unloading luggage. Supply guests with
directions. Arrange transportation (e.g.| taxi cab| shuttle bus) for
guests/visitors| and record advance transportation request as needed.
Communicate parking procedures to guests/visitors.

Follow all company and safety and security policies and procedures; report any
maintenance problems| safety hazards| accidents| or injuries; complete safety
training and certifications. Ensure uniform and personal appearance are clean
and professional. Maintain confidentiality of proprietary information; protect
company assets. Support all co-workers and treat them with dignity and
respect. Support team to reach common goals. Comply with quality assurance
expectations and standards. Move| lift| carry| push| pull| and place objects
weighing less than or equal to 50 pounds without assistance. Assist with
moving| lifting| carrying| and placing of objects weighing in excess of 75
pounds. Stand| sit| or walk for an extended period of time or for an entire
work shift. Move at a speed that is required to respond to work situations (e.
g.| run| walk| jog). Read and visually verify information in a variety of
formats (e. g.| small print). Reach overhead and below the knees| including
bending| twisting| pulling| and stooping. Move over sloping| uneven| or
slippery surfaces and steps. Move up and down stairs and/or service ramps.
Welcome and acknowledge all guests according to company standards. Speak with
others using clear and professional language| and answer telephones using
appropriate etiquette. Maintain awareness of undesirable persons on property
premises. Perform other reasonable job duties as requested by Supervisors.

_The Ritz-Carlton is an equal opportunity employer committed to hiring a
diverse workforce and sustaining an inclusive culture. The Ritz-Carlton does
not discriminate on the basis of disability| veteran status or any other basis
protected under federal| state or local laws._

_
_

_
_

_Notification to Applicants:_ _{The Ritz-Carlton Hotel Company}_ _takes
seriously its obligations under the Human Rights Code and the Accessibility
for Ontarians with Disabilities Act| 2005 and will provide accommodations to
job applicants needing assistance. If you require an accommodation in relation
to this job posting| our online application or an interview| please call
905-366-5227 or emailCanadaApplicationAccommodation@marriott.com and a member
of our Human Resources team will respond to your request. Please note that
this phone number and email are only for those individuals who would like to
request an accessibility accommodation as part of the recruiting process._

]

Security Supervisor – Delta Hotels Winnipeg

APPLY HERE

Job Number 19000TKI
Job Category Loss Prevention & Security
Location Delta Hotels Winnipeg| Winnipeg| Manitoba
Brand Delta Hotels and Resorts
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
With our diverse portfolio of locations| you’ll find Delta Hotels in world-
renowned cities and prestigious resorts across Canada. Delta Hotels is a
Marriott International brand and offers you the opportunity to find the
hospitality job and career journey that|s right for you. With more than 1100
managed properties and 19 brands you|ll find Marriott International in your
neighborhood and in more than 74 countries across the globe. Find Your World™
at Delta Hotels.

Job Summary

Patrol all areas of the property; secure rooms; assist guests with room
access. Conduct emergency response drills| daily physical hazard/safety
inspections| investigations| interviews| and key control audit. Monitor Closed
Circuit Televisions and alarm systems. Authorize| monitor| and document access
to secured areas. Assist guests/employees during emergency situations. Respond
to accidents| contact EMS or administer first aid/CPR as required. Gather
information and complete reports. Maintain confidentiality of
reports/documents| release information to authorized individuals. Defuse
disturbances in accordance with company policies and procedures. Resolve
safety hazard situations. Handle all interruptions and complaints. Escort
unwelcome persons from the property. Ensure compliance with alcoholic beverage
control laws. Call for assistance using proper code responses. Provide proper
paperwork to employees. Assist management in training| motivating and coaching
employees; serve as a role model and first point of contact of the Guarantee
of Fair Treatment/Open Door Policy process.

Follow all company and safety and security policies and procedures; report any
maintenance problems| safety hazards| accidents| or injuries; complete safety
training and certifications. Ensure uniform and personal appearance are clean
and professional. Maintain confidentiality of proprietary information; protect
company assets. Support all co-workers and treat them with dignity and
respect. Support team to reach common goals. Comply with quality assurance
expectations and standards. Move| lift| carry| push| pull| and place objects
weighing less than or equal to 50 pounds without assistance. Assist with
moving| lifting| carrying| and placing of objects weighing in excess of 75
pounds. Stand| sit| or walk for an extended period of time or for an entire
work shift. Move at a speed that is required to respond to work situations (e.
g.| run| walk| jog). Read and visually verify information in a variety of
formats (e. g.| small print). Visually inspect tools| equipment| or machines
(e. g.| to identify defects). Enter and locate work-related information using
computers and/or point of sale systems. Grasp| turn| and manipulate objects of
varying size and weight| requiring fine motor skills and hand-eye
coordination. Reach overhead and below the knees| including bending| twisting|
pulling| and stooping. Move through narrow| confined| or elevated spaces. Move
over sloping| uneven| or slippery surfaces and steps. Move up and down stairs
and/or service ramps. Welcome and acknowledge all guests according to company
standards. Speak with others using clear and professional language| and answer
telephones using appropriate etiquette. Listen and respond appropriately to
the concerns of other employees. Speak with others using clear and
professional language. Maintain awareness of undesirable persons on property
premises. Perform other reasonable job duties as requested by Supervisors.

_

Loss Prevention Supervisor – The St. Regis Toronto – Canada

APPLY HERE

Job Number 19000RA5
Job Category Loss Prevention & Security
Location The St. Regis Toronto| Toronto| Ontario
Brand St. Regis Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
The St. Regis brand first established luxury hospitality more than 110 years
ago| with the opening of the St. Regis New York. From the moment John Jacob
Astor IV opened the doors of his Beaux-Arts masterpiece on New York’s Fifth
Avenue| St. Regis has stood as a symbol of uncompromising elegance and bespoke
service. Today| with more than 40 of the best addresses around the world| St.
Regis is a place where trends are born| boundaries are broken and guests can
simply live exquisite. We invite you to explore careers at St. Regis.

Job Summary

Patrol all areas of the property; secure rooms; assist guests with room
access. Conduct emergency response drills| daily physical hazard/safety
inspections| investigations| interviews| and key control audit. Monitor Closed
Circuit Televisions and alarm systems. Authorize| monitor| and document access
to secured areas. Assist guests/employees during emergency situations. Respond
to accidents| contact EMS or administer first aid/CPR as required. Gather
information and complete reports. Maintain confidentiality of
reports/documents| release information to authorized individuals. Defuse
disturbances in accordance with company policies and procedures. Resolve
safety hazard situations. Handle all interruptions and complaints. Escort
unwelcome persons from the property. Ensure compliance with alcoholic beverage
control laws. Call for assistance using proper code responses. Provide proper
paperwork to employees. Assist management in training| motivating and coaching
employees; serve as a role model and first point of contact of the Guarantee
of Fair Treatment/Open Door Policy process.

Follow all company and safety and security policies and procedures; report any
maintenance problems| safety hazards| accidents| or injuries; complete safety
training and certifications. Ensure uniform and personal appearance are clean
and professional. Maintain confidentiality of proprietary information; protect
company assets. Support all co-workers and treat them with dignity and
respect. Support team to reach common goals. Comply with quality assurance
expectations and standards. Move| lift| carry| push| pull| and place objects
weighing less than or equal to 50 pounds without assistance. Assist with
moving| lifting| carrying| and placing of objects weighing in excess of 75
pounds. Stand| sit| or walk for an extended period of time or for an entire
work shift. Move at a speed that is required to respond to work situations (e.
g.| run| walk| jog). Read and visually verify information in a variety of
formats (e. g.| small print). Visually inspect tools| equipment| or machines
(e. g.| to identify defects). Enter and locate work-related information using
computers and/or point of sale systems. Grasp| turn| and manipulate objects of
varying size and weight| requiring fine motor skills and hand-eye
coordination. Reach overhead and below the knees| including bending| twisting|
pulling| and stooping. Move through narrow| confined| or elevated spaces. Move
over sloping| uneven| or slippery surfaces and steps. Move up and down stairs
and/or service ramps. Welcome and acknowledge all guests according to company
standards. Speak with others using clear and professional language| and answer
telephones using appropriate etiquette. Listen and respond appropriately to
the concerns of other employees. Speak with others using clear and
professional language. Maintain awareness of undesirable persons on property
premises. Perform other reasonable job duties as requested by Supervisors.

_

Residences Doorperson Part-Time RCDCR – The Ritz-Carlton – Canada

APPLY HERE

Job Number 19000IK7
Job Category Rooms and Guest Services Operations
Location The Ritz-Carlton| Toronto| Toronto| Ontario
Brand The Ritz-Carlton
Schedule Part-time
Position Type Non-Management/Hourly

Start Your Journey With Us
At more than 80 award-winning properties worldwide| The Ritz-Carlton Ladies
and Gentlemen create experiences so exceptional that long after a guest stays
with us| the experience stays with them. As the premier worldwide provider of
luxury experiences| we set the standard for rare and special luxury service
the world over. We invite you to explore The Ritz-Carlton.
Greet and escort guests to rooms. Open doors and assist guests/visitors
entering and leaving property. Inform guests of property amenities| services|
and hours of operation| and local areas of interest and activities. Identify
and explain room features to guests (e.g.| use of room key| mini-bar| ice and
vending areas| in-room safe| valet laundry services). Transport guest luggage
to and from guest rooms and/or designated bell area. Assist with luggage
storage and retrieval. Assist guests/visitors in and out of vehicles|
including assisting guests with loading/unloading luggage. Supply guests with
directions. Arrange transportation (e.g.| taxi cab| shuttle bus) for
guests/visitors| and record advance transportation request as needed.
Communicate parking procedures to guests/visitors.

Follow all company and safety and security policies and procedures; report any
maintenance problems| safety hazards| accidents| or injuries; complete safety
training and certifications. Ensure uniform and personal appearance are clean
and professional. Maintain confidentiality of proprietary information; protect
company assets. Support all co-workers and treat them with dignity and
respect. Support team to reach common goals. Comply with quality assurance
expectations and standards. Move| lift| carry| push| pull| and place objects
weighing less than or equal to 50 pounds without assistance. Assist with
moving| lifting| carrying| and placing of objects weighing in excess of 75
pounds. Stand| sit| or walk for an extended period of time or for an entire
work shift. Move at a speed that is required to respond to work situations (e.
g.| run| walk| jog). Read and visually verify information in a variety of
formats (e. g.| small print). Reach overhead and below the knees| including
bending| twisting| pulling| and stooping. Move over sloping| uneven| or
slippery surfaces and steps. Move up and down stairs and/or service ramps.
Welcome and acknowledge all guests according to company standards. Speak with
others using clear and professional language| and answer telephones using
appropriate etiquette. Maintain awareness of undesirable persons on property
premises. Perform other reasonable job duties as requested by Supervisors.

_The Ritz-Carlton is an equal opportunity employer committed to hiring a
diverse workforce and sustaining an inclusive culture. The Ritz-Carlton does
not discriminate on the basis of disability| veteran status or any other basis
protected under federal| state or local laws._

]

Doorperson – Fairmont Pacific Rim – Canada-Vancouver

APPLY HERE

Job Description – Doorperson (Seasonal Spring/ Summer 2019) (VPR02909)Employee Status:
Limited Term
Do you want to…
Work for the #1 city hotel in Canada-
Lead an extraordinarily team-
Elevate your career with a global luxury brand offering extensive development opportunities-
Utilize global perks & privileges & enjoy a completive wage + attractive benefits package?
Then you might be our next Doorperson.
In your new role- you will model our values of respect- integrity- teamwork and empowerment – and your leadership will facilitate extraordinary careers and lasting memories for your Front Office and hotel teams. Hotel Overview:
At the ocean|s edge- a modern oasis- the Fairmont Pacific Rim is the most remarkable address in the city with its breathtaking harbour views- luxurious accommodation- rave-worthy cuisine and warm hospitality.
RESPONSIBILITIES:
Reporting to the Guest Service Manager- the Door Person is responsible for:

To meeting and greeting guests- helping them with their luggage upon arrival and departure

To provide parking options and safely parking any valet vehicles

To provide excellence in guest service and acting as a liaison between the hotel and our guests- always responding to guest requests and concerns in a personal- prompt and courteous manner.
To be exceptionally knowledgeable of all hotel related information including; hours of operation- promotions- menu selection- meeting facilities- guest room and rate structuring and current availability.
To be familiar with all guest related activities and events within the hotel and through outside agencies- such as activities- theatre- transportation- recreation and current events.
To maintain a clean and professional appearance on the front door at all times.
To promote and enforce health and safety awareness as well as to have a complete understanding of the fire evacuation and lost and found procedures.
To actively participate in the Fairmont Pacific Rims`s environmental program and department specific initiatives in working towards sustainable operations.
Upholds the highest standard of internal and external customer service by demonstrating the ability to provide consistent luxury hotel guest experiences.

Qualifications:

A valid BC Driver`s license and ability to drive standard is MANDATORY.
Class
5 drivers license is required.
Previous experience in a Guest Service capacity is essential.
Strong interpersonal and communication skills are required.
Must have a passion for guest contact.
Must have the ability to work well under pressure.
Must be available to work all shifts including weekends.
Requires lifting 45 pounds of weight for extended periods of time.
Knowledge of the Vancouver area is an asset.
Physical Aspects of Position:
Physical aspects of the position include but are not limited to the following:

Frequent standing and walking throughout shift
Occasional kneeling- pushing- pulling- lifting
Occasional ascending or descending ladders- stairs and ramps
Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist those without a visa.

Job Level:
ColleagueSchedule:
Full-timeShift:
Rotating / Shift WorkClosing Date:
14.Mar.2019- 6:59:00 AMJob Number:
VPR02909

Doorperson – Fairmont Pacific Rim – Canada-Vancouver

APPLY HERE

Job Description – Doorperson (Full Time- Permanent) (VPR02908)Employee Status:
Regular
Do you want to…
Work for the #1 city hotel in Canada-
Lead an extraordinarily team-
Elevate your career with a global luxury brand offering extensive development opportunities-
Utilize global perks & privileges & enjoy a completive wage + attractive benefits package?
Then you might be our next Doorperson.
In your new role- you will model our values of respect- integrity- teamwork and empowerment – and your leadership will facilitate extraordinary careers and lasting memories for your Front Office and hotel teams. Hotel Overview:
At the ocean|s edge- a modern oasis- the Fairmont Pacific Rim is the most remarkable address in the city with its breathtaking harbour views- luxurious accommodation- rave-worthy cuisine and warm hospitality.
RESPONSIBILITIES:
Reporting to the Guest Service Manager- the Door Person is responsible for:

To meeting and greeting guests- helping them with their luggage upon arrival and departure

To provide parking options and safely parking any valet vehicles

To provide excellence in guest service and acting as a liaison between the hotel and our guests- always responding to guest requests and concerns in a personal- prompt and courteous manner.
To be exceptionally knowledgeable of all hotel related information including; hours of operation- promotions- menu selection- meeting facilities- guest room and rate structuring and current availability.
To be familiar with all guest related activities and events within the hotel and through outside agencies- such as activities- theatre- transportation- recreation and current events.
To maintain a clean and professional appearance on the front door at all times.
To promote and enforce health and safety awareness as well as to have a complete understanding of the fire evacuation and lost and found procedures.
To actively participate in the Fairmont Pacific Rims`s environmental program and department specific initiatives in working towards sustainable operations.
Upholds the highest standard of internal and external customer service by demonstrating the ability to provide consistent luxury hotel guest experiences.

Qualifications:

A valid BC Driver`s license and ability to drive standard is MANDATORY.
Class
5 drivers license is required.
Previous experience in a Guest Service capacity is essential.
Strong interpersonal and communication skills are required.
Must have a passion for guest contact.
Must have the ability to work well under pressure.
Must be available to work all shifts including weekends.
Requires lifting 45 pounds of weight for extended periods of time.
Knowledge of the Vancouver area is an asset.
Physical Aspects of Position:
Physical aspects of the position include but are not limited to the following:

Frequent standing and walking throughout shift
Occasional kneeling- pushing- pulling- lifting
Occasional ascending or descending ladders- stairs and ramps
Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist those without a visa.

Job Level:
ColleagueSchedule:
Full-timeShift:
Rotating / Shift WorkClosing Date:
01.Mar.2019- 4:59:00 AMJob Number:
VPR02908

Doorperson – The Fairmont Royal York – Canada-Toronto

APPLY HERE

Job Description – Doorperson (part time) (RYH02418)Employee Status:
Regular
Doorperson (part-time)You are the Ambassador of our Hotel- often providing both the first and last impression to our guests. As such your goal is to provide the highest caliber of guest service to the hotel guest on both arrival and departure as well throughout the length of the guests stay. In this role- you should possess the desire to be in the spotlight and thrive knowing that the general public will constantly look to you for both a warm greeting and ability to offer assistance.
Hotel Overview:
Located in the heart of downtown Toronto- Fairmont Royal York is within walking distance to the business and theatre districts and the city|s best shopping and dining. Having hosted more than 40 million guests since it opened its doors in 1929- Fairmont Royal York continues to represent the epitome of hospitality. With 1365 guest rooms- 70-000 square feet in 34 conference and banquet rooms- and over 1200 colleagues- Fairmont Royal York depicts the elegance of its past while providing the finest conveniences for today|s travelers.
Summary of Responsibilities: Reporting to the
Assistant
Guest Services Manager and Guest Services Manager- responsibilities and essential job functions include but are not limited to the following:
To report for duty on time with a professional appearance and clean appropriate uniform with all the tools needed to start your shift.
Greet all guests with a smile and an appropriate hospitality greeting – Welcome to the Fairmont Royal York
To be at your post at all times.
Greet all guests arriving by vehicle or by foot and clearly direct guest to registration areas.

Promote Valet parking service to guests arriving by vehicle- while ensure all vehicle keys are clearly identified and stored in locked location.

Strict adherence to both Fairmont and LQA Service Standard expectations

Awareness and acknowledgement of all our Fairmont President Club Members

Ensure all entrances are free and clear of congestion for arrival and departure of guest vehicles. Move and organize vehicles on the driveway.

Complete thorough walk around of guests vehicles prior to parking at the East Doors Spots and highlights any damage on corresponding valet parking ticket

To be noticeably positioned at entrances to provide luggage assistance upon arrival- and departure and will assist in the loading and unloading of luggage and ensure that it is sent to the location requested by the guest.

When requested or anticipated will provide guests with information and answers to questions about Hotel facilities such as; meeting facilities- dining options- local visitor and tourist attractions- and transportation information.

If unable to provide the required assistance- refer to another resource for successful completion.

Provide luggage storage by directing guests to the Bell Desk.

Assist in fire alarms by fulfilling duties as outlined in the Hotel fire response manual.

Assist in ensuring guest and co-worker safety and security by reporting any suspicious or unusual behavior to AGSM/GSM and hotel security services.

In the course of normal duties- to observe- report- or take immediate corrective action on deficiencies- malfunctions- and untidiness.

Qualifications:

Available to work weekends- evenings and shift work

Ability to work outside in all seasons –
hot summers and cold winters

Excellent verbal communication & interpersonal skills

Previous Guest Services experience a strong asset

Thrives under pressure

Team oriented

Customer service focused- professional manner and warm- outgoing personality

Good command of the English language

Valid Driver`s License with no infractions

Able to drive manual and standard vehicles
Physical Aspects of Position (include but are not limited to):

Frequent lifting and carrying up to 50 lbs

Constant standing and walking throughout shift

Constant kneeling- pushing- pulling- lifting

Frequent ascending or descending ladders- stairs and ramps
Visa Requirements:
Must be legally able to work in Canada.