Restaurant Manager – The Fairmont Chateau Lake Louise – Canada-Lake Louise

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Job Description – Restaurant Manager (CLL04263)Employee Status:
Regular
Outlet Manager Fairmont Chateau Lake Louise is seeking a dynamic Restaurant Manager. Reporting to the Assistant Director of Food & Beverage- this position will be responsible for the effective and efficient day-to-day operation. This position is ideal for the individual who aspires to increase department head level experience- manage multiple operations and continue
to grow towards the next management level in Food & Beverage.
Hotel Overview:
Embrace your passion for hiking- skiing- snowboarding and many other outdoor activities in Banff National Park while pursuing a fulfilling career at Fairmont Chateau Lake Louise. Take a risk- make a change and experience a new adventure while further developing your career. To live and work in a National Park is a once in a lifetime opportunity.
Our team is a network of empowered individuals with a strong sense of themselves and the hospitality industry. Work hard- play hard and receive extraordinary benefits including subsidized onsite accommodations- which make saving money very easy to manage. Join our Fairmont family today!
Summary of Responsibilities: Reporting to the Assistant Director- Food & Beverage- responsibilities and essential job functions include but are not limited to the following:
Develop and enhance Fairmont service standards through disciplined administration of departmental Standard Operating Procedures and excellent attention to detailEnhance the leadership skills of the additional leaders in the Outlet. This includes the development of decision-making skills- performance management techniques- function planning ability- process mapping and analysis- and sense of urgency and ownershipEnsure effective working relationships and clear communication is maintained with all colleagues and leaders in the restaurant and other departmentsDevelop and administer the departmental Employee Engagement Survey Action PlanCritically assess procedures- policies- and methods of operation and alter them where necessaryEnsure the financial success of the department by monitoring productivities- revenues and costs. To proactively implement appropriate procedures or programs wherever necessaryLiaise with the kitchen to ensure that a common vision is sharedCreate and implement all beverage menus within the department as well as work closely with the kitchen on the creation of all food menusLiaise with other Food and Beverage departments to ensure that all resources are being equally shared and that the entire division operates as a unified forceEnsure that all equipment- fixtures- and furniture of the department are kept in the best repair possible and are used in a safe and proper mannerParticipate in the budgeting process of the department by establishing clear and precise priorities for operational and renovation capital expendituresDevelop and maintain a safety culture within the department and ensure departmental adherence to and awareness of Health and Safety standards are met.Ensure departmental participation in all hotel-wide environmental initiatives- and to develop departmental specific environmental initiativesAchieve or exceed all targeted objectives as it relates to our pillars (VOG- EOS- $$$)Ensure the successful seasonal transition of the restaurantAttend Leadership meetings- daily convention- pre-convention and other meetings as requiredDepartmental payroll administration
Qualifications:
Previous department head level experience requiredMust be a highly organized individual with the ability to handle numerous tasks at any one timeA demonstrated ability to delegate tasks to team members and follow up on same – ensuring resultsMust have strong- proven leadership qualities and management skillsWorking knowledge of Micros- Microsoft applications and Restaurant Manager an assetPost-Secondary Degree in Hospitality or Food and Beverage Management an assetYou may be required to work on holidays- weekends- overnights and other non-day shifts. Submission of your application to Fairmont Chateau Lake Louise indicates that you are able to meet these requirements as needed.Visa Requirements: Applicants must be legally eligible to work in Canada.

Cook 2 – Fairmont Pacific Rim – Canada-Vancouver

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Job Description – Cook 2 (VPR03096)Employee Status:
Regular
Do you want to…
Work for the #1 city hotel in Canada-
Be part of an extraordinary team-
Elevate your career with a global luxury brand offering extensive development opportunities-
utilize global perks and privileges and enjoy a competitive wage?
Then you might just be
our next Cook
2
Every memorable dining experience at Fairmont Hotels and Resorts begins behind the scenes with our Culinary team`s commitment to safe- efficient operations and exceptional cuisine. As Cook 2- the care you devote to preparing each menu item will not go unnoticed by the guests who are fortunate enough to enjoy them!
Hotel Overview:

At the ocean|s edge- a modern oasis- the Fairmont Pacific Rim is the most remarkable address in the city with its breathtaking harbour views- luxurious accommodation- rave-worthy cuisine and warm hospitality

Discover Fairmont Pacific Rim – and discover Vancouver as part of our rockstar team.

Summary of Responsibilities:
Reporting to the Chef de Partie- responsibilities and essential job functions include but are not limited to the following:

Consistently offer professional- friendly and proactive guest service while supporting fellow Colleagues
Prepare- cook and service all food items for a la carte menus according to hotel recipes and standards
Ensure the cleanliness and maintenance of all work areas- utensils- and equipment
Have full knowledge of all menu items- daily features and promotions
Follow kitchen policies- procedures and service standards
Follow all safety and sanitation policies when handling food and beverage
Other duties as assigned
Qualifications:

Previous experience in the culinary field required
Diploma/Certification in a Culinary discipline an asset
Strong interpersonal and problem solving abilities
Highly responsible & reliable
Ability to work well under pressure in a fast paced environment
Ability to work cohesively as part of a team
Ability to focus attention on guest needs- remaining calm and courteous at all times

Physical Aspects of Position (include but are not limited to):

Constant standing and walking throughout shift
Frequent lifting and carrying up to 50 lbs
Occasional kneeling- pushing- pulling
Occasional ascending or descending ladders- stairs and ramps

Visa Requirements: Must be legally
eligible to work in Canada.
The hotel is unable to assist candidates
in obtaining Canadian work authorization.

Cook 3 – The Fairmont Hotel Vancouver – Canada-Vancouver

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Job Description – Cook 3 (0-24 hrs) – October 2019 through January 2020 (HVC01355)Employee Status:
Regular
Cook 3 (0-24 hours) – October 2019 through January 2020 Every memorable dining experience at Fairmont Hotels and Resorts begins behind the scenes with our Culinary team`s commitment to safe- efficient operations and exceptional cuisine. As Cook 3- the care you devote to food and workspace preparation will result in the creation of truly spectacular fare.
Hotel Overview:
Fairmont
Hotel Vancouver- known as the ‘Castle in the City`- with its chateau-style
green-clad copper roof and gargoyles is an architectural landmark in the heart
of Downton Vancouver that captures the hearts and imaginations of all who visit.
A registered heritage property operating since 1939- the hotel symbolizes
grandeur and timeless elegance.
In spring 2019- Fairmont Hotel Vancouver
completed a $75M- five-year multiphase revitalization project

With it

prestigious address on Georgia Street- this castle is surrounded by a divers

arts community of galleries and theatres- a thriving shopping district

exhilarating nightlife and world class cuisine.
Join our team and welcome
our guests to extraordinary experiences at their home away from home.

Summary of Responsibilities: Reporting to the Executive Chef- responsibilities and essential job functions include but are not limited to the following:

Consistently offer professional- friendly and proactive guest service while supporting fellow Colleagues
Assist in the preparation and service of all food items for a la carte and/or buffet menus according to hotel recipes and standards Ensure the cleanliness and maintenance of all work areas- utensils- and equipment Have full knowledge of all menu items- daily features and promotions Follow kitchen policies- procedures and service standards Follow all safety and sanitation policies when handling food and beverage Other duties as assignedPlease note that actual hours worked may fluctuate and are based on business volumes.
Qualifications:

Minimum 1 year of experience in the culinary
field required
Diploma/Certification in a Culinary discipline
an asset
Valid Food Safe certification required
Outstanding communication skills- both written
and verbal
Enthusiastic and positive personality with the
ability to build trusting relationship with others
Proven organizational skills- work well on own
and others. Able to set and meet deadlines with quality results
Strong interpersonal and problem solving
abilities
Highly responsible & reliable
Ability to work well under pressure in a fast
paced environment
Ability to work cohesively as part of a team
Ability to focus attention on guest needs-
remaining calm and courteous at all times

Ability to work flexible
schedules
(including evenings- weekends and overnights)

Physical Aspects of Position (include but are not limited to):

Constant standing and walking throughout shift
Frequent lifting and carrying up to 30 lbs
Occasional kneeling- pushing- pulling
Occasional ascending or descending ladders- stairs and ramps

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Cook 2 – Temporary Leave Coverage – The Fairmont Hotel Vancouver – Canada-Vancouver

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Job Description – Cook 2 – Temporary Leave Coverage (HVC01353)Employee Status:
Regular
Cook 2 – Temporary Leave Coverage
Every memorable dining experience at Fairmont Hotels and Resorts begins behind the scenes with our Culinary team`s commitment to safe- efficient operations and exceptional cuisine. As Cook 2- the care you devote to preparing each menu item will not go unnoticed by the guests who are fortunate enough to enjoy them!
Hotel Overview:
Fairmont
Hotel Vancouver- known as the ‘Castle in the City`- with its chateau-style
green-clad copper roof and gargoyles is an architectural landmark in the heart
of Downton Vancouver that captures the hearts and imaginations of all who visit.
A registered heritage property operating since 1939- the hotel symbolizes
grandeur and timeless elegance.
In spring 2019- Fairmont Hotel Vancouve

completed a $75M- five-year multiphase revitalization project

With it

prestigious address on Georgia Street- this castle is surrounded by a divers

arts community of galleries and theatres- a thriving shopping district-
exhilarating nightlife and world class cuisine.
Join our team and welcome
our guests to extraordinary experiences at their home away from home.

Summary of Responsibilities:
Reporting to the
Executive Chef- responsibilities and essential job functions include but are
not limited to the following:

Consistently offer professional- friendly and proactive guest
service while supporting fellow ColleaguePrepare- cook and service all food items for a la carte and/or
buffet menus in the banquet and restaurant operation according to hotel
recipes and standardsEnsure the cleanliness and maintenance of all work areas- utensils-
and equipmentHave full knowledge of all menu items- daily features and
promotionsFollow kitchen policies- procedures and service standardsFollow all safety and sanitation policies when handling food and
beverageOther duties as assignedPlease note actual hours worked will fluctuate based on
business needs.
Qualifications:2-4 years` experience in a banquet and
restaurant culinary field requiredDiploma/Certification in a Culinary discipline
an assetValid Food Safe certification required Outstanding communication skills- both written
and verbalEnthusiastic and positive personality with the
ability to build trusting relationship with othersProven organizational skills- work well on own
and others. Abe to set and meet deadlines with quality resultsStrong interpersonal and problem solving
abilitiesHighly responsible & reliableAbility to work well under pressure in a fast
paced environmentAbility to work cohesively as part of a teamAbility to focus attention on guest needs-
remaining calm and courteous at all times
Ability to work flexible
schedules
(including evenings- weekends and overnights)
Physical Aspects of Position (include but are not limited to):

Constant standing and walking throughout shift
Frequent lifting and carrying up to 30 lbs
Occasional kneeling- pushing- pulling
Occasional ascending or descending ladders- stairs and ramps

Visa Requirements:
Must be legally eligible to work in
Canada. The hotel is unable to assist candidates in obtaining Canadian work
authorization.

Banquet Server – Sheraton Suites Calgary Eau Claire – Canada-Calgary

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Job Description – Banquet Server (seasonal) (EAU00953)Employee Status:
Regular
Banquet Server
Be a part of a spectacular event! As a Banquet Server with Sheraton Suites Calgary Eau Claire Hotel (A Fairmont
Managed Hotel)
you will create a special event that our Guests will remember. Your ability to work as a team player combined with your service skills and your engaging personality will ensure that our Guests have a memorable experience.
Hotel Overview:
Experiences are invited at the Sheraton Suites Calgary Eau Claire Hotel (A Fairmont Managed Hotel)- located in the heart of downtown Calgary in the midst of the city`s most exciting shopping and recreation area. Our award-winning- 4-diamond- all-suite hotel`s neighboring attractions include the Eau Claire Market- Y.M.C.A. and Prince|s Island Park – an extensive parkland which plays host to a multitude of Calgary festivals.
Summary of Responsibilities: Reporting to the Director of Banquets- responsibilities and essential job functions include but are not limited to the following:
Preparing and organizing set-ups for upcoming banquet events
Setting up banquet functions and conference rooms as specified by meeting organizers
Providing exceptional service to all guests in a variety of settings including plated and buffet banquets for breakfasts- lunch and dinners- working lunches- coffee breaks- cocktail receptions- formal evening events and off-site catering event

Offering high-level of product knowledge and follow-up on all guest enquirie

Tear-down and clean-up following banquet functions/conference room

Providing internal and external guests with exceptional customer servic

Other duties as assigned

Qualifications

Must have Pro-Serve certification
Previous experience in formal banquet or catering environments
Must be very personable with a great attitude- physically fit and a high energy level
Some heavy lifting is required – ex. loaded trays- chaffing dishes
Strong communication skills are essential
Must be very reliable with flexibility to work a variety of shifts
Teamwork is essential in building trust through integrity and hard-work
Variety of food & beverage experience is a definite asset
Commitment to Health & Safety and dedication to maintaining a safe work environment
Exceptional guest service must come naturally
Must be available for a variety of shifts including early mornings and late nights with flexibility in days off
Physical Aspects of Position (include but are not limited to):

Constant standing and walking throughout shift

Constant lifting and carrying up to 20 lbs

Occasional kneeling- pushing- pulling- lifting

Occasional ascending or descending ladders- stairs and ramps

Visa Requirements:

Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Sheraton Suites Calgary Eau Claire is committed to an employment equity program that includes special measures to achieve diversity among staff. We therefore encourage applications from qualified Aboriginal Canadians- persons with disabilities- members of visible minorities and women.

Benihana Server – The Fairmont Royal York – Canada-Toronto

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Job Description – Benihana Server (part time) (RYH02788)Employee Status:
Regular
Benihana
Server (part time)
As a Server with Fairmont Hotels & Resorts- you will be an ambassador for the exceptional service and cuisine that are hallmarks of our dining experience. Your warm- personal attention and knowledge of our outstanding Food & Beverage offerings makes guests of our restaurants and lounges feel unique and valued.
Hotel Overview:
Located in the heart of downtown Toronto- Fairmont Royal York is within walking distance to the business and theatre districts and the city|s best shopping and dining. Having hosted more than 40 million guests since it opened its doors in 1929- Fairmont Royal York continues to represent the epitome of hospitality. With 1365 guest rooms- 70-000 square feet in 34 conference and banquet rooms- and over 1200 colleagues- Fairmont Royal York depicts the elegance of its past while providing the finest conveniences for today|s travelers.
Summary of Responsibilities:
Reporting to the Benihana Restaurant Manager- responsibilities and essential job functions include but are not limited to the following:
Consistently offer professional- friendly and engaging service
Assist guests regarding menu items in an informative and helpful way
Follow outlet policies- procedures and service standards

Have full knowledge of beverage lists and promotions

Have full knowledge of all menu items- garnishes- contents and preparation methods

Follow all safety and sanitation policies when handling food and beverage

Other duties as assigned.

Qualifications:

Previous service experience in a Teppan Restaurant is an asset

Previous point of sale system experience an asset- but not required

Excellent communication and organizational skills

Strong interpersonal and problem solving abilities

Highly responsible & reliable

Ability to work well under pressure in a fast paced environment

Ability to work cohesively with fellow colleagues as part of a team

Ability to focus attention on guest needs- remaining calm and courteous at all times

Available to work Friday and Saturday nights.

Physical Aspects of Position (include but are not limited to):

Constant standing and walking throughout shift

Frequent lifting and carrying up to 50 lbs

Occasional kneeling- pushing- pulling- lifting

Occasional ascending or descending ladders- stairs and ramps
Visa Requirements:
Must be legally able to work in Canada.

Banquets Supervisor – Delta Hotels Calgary Downtown – Canada

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Job Number 19144595
Job Category Food and Beverage & Culinary
Location Delta Hotels Calgary Downtown| 209 4 Ave SE| Calgary| Alberta|
Canada
Brand Delta Hotels and Resorts
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
With our diverse portfolio of locations| you’ll find Delta Hotels in world-
renowned cities and prestigious resorts across Canada. Delta Hotels is a
Marriott International brand and offers you the opportunity to find the
hospitality job and career journey that|s right for you. With more than 1100
managed properties and 19 brands you|ll find Marriott International in your
neighborhood and in more than 74 countries across the globe. Find Your World™
at Delta Hotels.

Job Summary

Ensure staff is working together as a team to ensure optimum service and that
guest needs are met. Inspect grooming and attire of staff| and rectify any
deficiencies. Complete opening and closing duties including setting up
necessary supplies and tools| cleaning all equipment and areas| locking doors|
etc. Inspect storage areas for organization| use of FIFO| and cleanliness.
Complete scheduled inventories and stock and requisition necessary supplies.
Monitor dining rooms for seating availability| service| safety| and well being
of guests. Complete work orders for maintenance repairs. Assist management in
hiring| training| scheduling| evaluating| counseling| disciplining| and
motivating and coaching employees; and serve as a role model and first point
of contact of the Guarantee of Fair Treatment/Open Door Policy process.

Follow all company and safety and security policies and procedures; report any
maintenance problems| safety hazards| accidents| or injuries; complete safety
training and certifications. Ensure uniform and personal appearance are clean
and professional. Maintain confidentiality of proprietary information; protect
company assets. Support all co-workers and treat them with dignity and
respect. Support team to reach common goals. Comply with quality assurance
expectations and standards. Move| lift| carry| push| pull| and place objects
weighing less than or equal to 50 pounds without assistance. Stand| sit| or
walk for an extended period of time or for an entire work shift. Read and
visually verify information in a variety of formats (e. g.| small print).
Visually inspect tools| equipment| or machines (e. g.| to identify defects).
Grasp| turn| and manipulate objects of varying size and weight| requiring fine
motor skills and hand-eye coordination. Reach overhead and below the knees|
including bending| twisting| pulling| and stooping. Move through narrow|
confined| or elevated spaces. Move up and down stairs and/or service ramps.
Welcome and acknowledge all guests according to company standards. Speak with
others using clear and professional language| and answer telephones using
appropriate etiquette. Listen and respond appropriately to the concerns of
other employees. Speak with others using clear and professional language.
Perform other reasonable job duties as requested by Supervisors.

_

Garden Court Cafe Server (Weekends Required) – Delta Hotels Bessborough – Canada

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Job Number 19146753
Job Category Food and Beverage & Culinary
Location Delta Hotels Bessborough| 601 Spadina Crescent| Saskatoon|
Saskatchewan| Canada
Brand Delta Hotels and Resorts
Schedule Part-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
With our diverse portfolio of locations| you’ll find Delta Hotels in world-
renowned cities and prestigious resorts across Canada. Delta Hotels is a
Marriott International brand and offers you the opportunity to find the
hospitality job and career journey that|s right for you. With more than 1100
managed properties and 19 brands you|ll find Marriott International in your
neighborhood and in more than 74 countries across the globe. Find Your World™
at Delta Hotels.

Job Summarry

Explore our very big world

We welcome you to join our global and diverse family. Whether you’re new to
hospitality or a seasoned professional| you can come to us knowing that you
will always be appreciated for your natural talents. Your positive energy and
people-pleasing mindset are an important part of why our guests stay with us
again and again.

Rewards for work| benefits for life

You’ll be supported in and out of the workplace through:

Discounts on hotel rooms| gift shop items| food and beverage
Learning and development opportunities
Recognition programs
Wellbeing programs
Encouraging management
Team-spirited colleagues

The impact you’ll make

You know the finest details of our menu and can’t wait to share your expertise
with our guests. When they dine with us| your warm greeting| flawless table
settings| and your friendly demeanor do not go unnoticed. No matter the day|
you set out to provide each guest with a dining experience that will be
remembered long after their stay _._

What you’ll be doing

Welcome guests and promptly attend to tables
Serve food and beverages to guests making recommendations if needed
Share your menu knowledge to assist guests with questions and special requests
Record transactions in the MICROS system correctly and timely
Check-in with guests to assure satisfaction with each course and beverage
Clean tables| complete closing duties and re-stock tableware and other supplies

What we’re looking for

Great conversational skills and teamwork-oriented
Positive outlook and outgoing personality
Previous serving experience is a big plus

This role requires the ability to move and lift up to 25 lbs. Standing|
sitting or walking for extended periods of time and ensuring a professional
appearance in a clean uniform are also required. Prior to employment| we’ll
ask you to complete safety training and certification.

Connect your passions with a rewarding opportunity

You’re a food and beverage enthusiast who really enjoys making others feel at
home. When you work with us| you|ll get to entertain and meet people from all
over the world as you build your experience. Join us and grow through
opportunities to explore the business| opening yourself to various career
options. No matter your path| we’ll make sure you feel right at home.

_

Steward Full Time – Halifax Marriott Harbourfront Hotel – Canada

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Job Number 19147032
Job Category Food and Beverage & Culinary
Location Halifax Marriott Harbourfront Hotel| 1919 Upper Water St|
Halifax| Nova Scotia| Canada
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
Marriott International portfolio of brands includes both JW Marriott and
Marriott Hotels.
Marriott Hotels | Marriott International’s flagship brand with more than
500 global locations| is advancing the art of hosting so that our guests can
travel brilliantly. As a host with Marriott Hotels| you will help keep this
promise by delivering premium choices| sophisticated style| and well-crafted
details. With your skills and imagination| together we will innovate and
reinvent the future of travel.

JW Marriott is part of Marriott International|s luxury portfolio and
consists of more than 80 beautiful properties in gateway cities and
distinctive resort locations around the world. JW believes our associates come
first. Because if you’re happy| our guests will be happy. It’s as simple as
that. Our hotels offer a work experience unlike any other| where you’ll be
part of a community and enjoy a true camaraderie with a diverse group of co-
workers. JW creates opportunities for training| development| recognition and
most importantly| a place where you can really pursue your passions in a
luxury environment. Treating guests exceptionally starts with the way we take
care of our associates. That’s The JW Treatment™.

Job Summary

Operate and maintain cleaning equipment and tools| including the dish washing
machine| hand wash stations pot-scrubbing station| and trash compactor. Wash
and disinfect kitchen and store room areas| tables| tools| knives| and
equipment. Receive deliveries| store perishables properly| and rotate stock.
Ensure clean wares are stored in appropriate areas. Use detergent| rinsing|
and sanitizing chemicals in the 3-compartment sink to clean dishes. Inspect|
pull| and stack cleaned items| send soiled items back for re-scrubbing and re-
washing. Rack and spray all racked items with hot water to loosen and remove
food residue. Sort| soak| and wash/re-wash silverware. Breakdown dirty bus
tubs. Empty and maintain trashcans and dumpster area. Clean and mop all areas
in assigned departments. Dispose of glass in the proper containers. Break down
cardboard boxes and place them and other recyclables in the recycle bin.

Follow all company and safety and security policies and procedures; report
maintenance needs| accidents| injuries| and unsafe work conditions to manager;
complete safety training and certifications. Protect company assets. Speak
with others using clear and professional language. Develop and maintain
positive working relationships with others; support team to reach common
goals. Ensure adherence to quality expectations and standards. Move| lift|
carry| push| pull| and place objects weighing less than or equal to 50 pounds
without assistance. Stand| sit| or walk for an extended period of time. Reach
overhead and below the knees| including bending| twisting| pulling| and
stooping. Perform other reasonable job duties as requested by Supervisors.

_

Director of Banquets – Sheraton Centre Toronto Hotel – Canada

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Job Number 19125018
Job Category Event Management
Location Sheraton Centre Toronto Hotel| 123 Queen St W| Toronto| Ontario|
Canada
Brand Sheraton Hotels & Resorts
Schedule Full-time
Relocation? Yes
Position Type Management

Start Your Journey With Us
At Sheraton| we go above and beyond in everything we do. We are inspired by
our guests and one another – and are driven to make things better. We love
what we do| and we give it all we’ve got – on property and off. When guests
stay with us| it’s not just a room with a bed that they’re buying. It’s an
experience. We’re looking for someone who is ready to go beyond in everything
they do. If you are someone with a genuine drive to improve your life and the
lives of those around you| we encourage you to explore careers with Sheraton.

JOB SUMMARY

Accountable for the overall success of the Banquets Department. Demonstrates
knowledge by leading the team to accomplish daily goals. Ensures the highest
level of service by training and developing staff and executing the
requirements of events based on standards. Drives customer satisfaction and
capitalizes on revenue during the event phase of a function. Provides clear
and concise communications to everyone having ownership in the success of the
event. Monitors and controls financial and administrative responsibilities to
meet or exceed department goals.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 4 years experience in the event management| food
and beverage| sales and marketing| or related professional area.

OR

• 2-year degree from an accredited university in Hotel and Restaurant
Management| Hospitality| Business Administration| or related major; 2 years
experience in the event management| food and beverage| sales and marketing| or
related professional area.

CORE WORK ACTIVITIES

Managing Banquet Operations

• Projects supply needs for the department| (e.g.| china| glass| silver|
buffet presentations| props).

• Applies knowledge of all laws| as they relate to an event.

• Uses banquet beverage “Use” records to control liquor costs and manage the
banquet beverage perpetual inventory.

• Ensures accurate customer billing for banquet events.

• Ensures coordination and execution throughout the event.

• Attends pre-conference meetings to ensure specifications of the group event
are well executed.

Leading Banquet Team

• Attends and participates in all pertinent meetings.

• Leads shifts and actively participates in the servicing of events.

• Leads discussions to review scheduled events and proactively avoid service
challenges and failures.

• Incorporates guest satisfaction as a component of departmental meetings with
a focus on continuous improvement.

Managing Profitability

• Assists team in developing lasting relationships with groups to retain
business and increase growth.

• Manages department controllable expenses to achieve or exceed budgeted
goals.

Ensuring Exceptional Customer Service

• Anticipates guests| needs and responds promptly.

• Displays leadership in guest hospitality| exemplifies excellent customer
service and creates a positive atmosphere for guest relations.

• Handles guest problems and complaints.

• Emphasizes guest satisfaction during all departmental meetings and focuses
on continuous improvement.

• Empowers employees to provide excellent customer service.

• Strives to improve service performance.

Conducting Human Resources Activities

• Communicates and executes departmental and property emergency procedures and
ensures staff are trained in safety procedures.

• Observes service behaviors of employees and provides feedback to individuals
and/or managers.

• Interviews and hires management and hourly employees with the appropriate
skills to meet the business needs of the operation.

• Ensures property policies are administered fairly and consistently.

• Monitors and manages the payroll function.

• Schedules banquet service staff to forecast and service standards| while
maximizing profits.

• Ensures employees are treated fairly and equitably.

• Effectively schedules to business demands and for tracking of employee time
and attendance.

• Celebrates successes and publicly recognizes the contributions of team
members.

• Strives to improve employee retention.

• Ensures employees receive on-going training to understand guest
expectations.

• Sets goals and delegates tasks to improve departmental performance.

• Provides additional training to employees of other departments when
additional assistance is needed for larger functions.

_