Assistant Operations Manager – Rooms – Delta Hotels Calgary Downtown – Canada

APPLY HERE

Job Number 19082502
Job Category Rooms and Guest Services Operations
Location Delta Hotels Calgary Downtown| 209 4 Ave SE| Calgary| Alberta|
Canada
Brand Delta Hotels and Resorts
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
With our diverse portfolio of locations| you’ll find Delta Hotels in world-
renowned cities and prestigious resorts across Canada. Delta Hotels is a
Marriott International brand and offers you the opportunity to find the
hospitality job and career journey that|s right for you. With more than 1100
managed properties and 19 brands you|ll find Marriott International in your
neighborhood and in more than 74 countries across the globe. Find Your World™
at Delta Hotels.

JOB SUMMARY

Entry level management position that focuses on supporting the day-to-day
activities of Rooms Operations and supervision of related areas that include
Housekeeping| Recreation. Laundry| Staff| AYS and Concierge/Guest Services.
Position directs and works with employees to carry out guest arrival and
departure procedures and to maintain the property’s cleanliness standards.
Strives to ensure guest and employee satisfaction and achieve the operating
budget.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 4 years experience in the guest services| front
desk| housekeeping| or related professional area.

OR

• 2-year degree from an accredited university in Hotel and Restaurant
Management| Hospitality| Business Administration| or related major; 2 years
experience in the guest services| front desk| housekeeping| or related
professional area.

CORE WORK ACTIVITIES

Supporting the Management of Rooms Operations Activities

• Opens and closes Front Desk shifts / Housekeeping and ensuring completion of
assigned shift checklist and other duties.

• Runs and reviews critical information contained in room operations reports.

• Understands the functions of the Recreation. Laundry| Housekeeping| Bell
Staff| AYS| Front Desk and Concierge/Guest Services operations.

• Temporarily supervises all areas of the Room Operations department in the
absence of the Room Operations management.

• Operates all department equipment as necessary and reporting malfunctions.

• Ensures employees have the proper supplies and uniforms.

• Understands night audit procedures and being able to comprehend and utilize
reports as necessary.

• Understands and complies with loss prevention policies and procedures.

Contributing Information to Support Managing to Budget

• Supervises same day selling procedures to maximize room revenue and
property occupancy.

• Verifies accuracy of room rates to maximize revenue opportunities

• Uses budgets| operating statements and payroll progress reports as needed to
assist in the management of the Room Operations.

• Participates in the management of departmental controllable expenses to
achieve or exceed budgeted goals.

• Understands the impact of Room Operations on the overall property financial
goals and objectives.

Providing for and Managing the Guest Experience

• Participates as needed in the investigation of employee and guest accidents.

• Assists in the use of a guest information tracking system to ensure that a
successful repeat guest recognition program is in use to recognize guest
preferences and

• Sets a positive example for guest relations.

• Interacts with guests to obtain feedback on product quality and service
levels; effectively responding to and handles guest problems and complaints
seeking assistance from supervisor as necessary.

• Assists in the review of comment cards and guest satisfaction results with
employees.

Managing and Conducting Human Resources Activities

• Provides support for operational functions as necessary.

• Trains staff and monitoring adherence to all relevant policies and
procedures.

• Participates in department meetings and continually communicating a clear
and consistent message regarding the Room Operations goals to produce desired
results.

• Supervises staffing levels to ensure that guest service| operational needs
and financial objectives are met.

• Helps to train employees in safety procedures and supervises their ability
to execute departmental and property emergency procedures.

• Observes service behaviors of employees and providing feedback to
individuals; continuously striving to improve service performance.

• Empowers employees to provide excellent customer service within guidelines.

• Participates as needed in the interviewing and hiring of Room operations
employee team members with the appropriate skills.

• Uses all available on the job training tools for employees; supervising on-
going training initiatives and conducting training when appropriate.

• Communicates performance expectations employees in accordance with job
descriptions for each position.

• Participates in the employee performance appraisal process| giving feedback
to Room Operations Managers on individual employee performance issues.

• Coaches| counsels and encourages employees.

• Participates in employee progressive disciplinary procedures as required.

• Handles employee questions and concerns.

• Participates in an ongoing employee recognition program.

• Effectively schedules employees to business demands and tracks employee time
and attendance.

• Assists in performing the payroll function.

• Oversees daily shift operations and ensures compliance with all policies|
standards and procedures.

_

Room Service Server – JW Marriott Edmonton ICE District – Canada

APPLY HERE

Job Number 19098909
Job Category Food and Beverage & Culinary
Location JW Marriott Edmonton ICE District| 10360 102 Street NW|
Edmonton| Alberta| Canada
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
Marriott International portfolio of brands includes both JW Marriott and
Marriott Hotels.
Marriott Hotels | Marriott International’s flagship brand with more than
500 global locations| is advancing the art of hosting so that our guests can
travel brilliantly. As a host with Marriott Hotels| you will help keep this
promise by delivering premium choices| sophisticated style| and well-crafted
details. With your skills and imagination| together we will innovate and
reinvent the future of travel.

JW Marriott is part of Marriott International|s luxury portfolio and
consists of more than 80 beautiful properties in gateway cities and
distinctive resort locations around the world. JW believes our associates come
first. Because if you’re happy| our guests will be happy. It’s as simple as
that. Our hotels offer a work experience unlike any other| where you’ll be
part of a community and enjoy a true camaraderie with a diverse group of co-
workers. JW creates opportunities for training| development| recognition and
most importantly| a place where you can really pursue your passions in a
luxury environment. Treating guests exceptionally starts with the way we take
care of our associates. That’s The JW Treatment™.

Job Summary

Explore our very big world

We welcome you to join our global and diverse family. Whether you’re new to
hospitality or a seasoned professional| you can come to us knowing that you
will always be appreciated for your natural talents. Your positive energy and
people-pleasing mindset are an important part of why our guests stay with us
again and again.

Rewards for work| benefits for life

You’ll be supported in and out of the workplace through:

Discounts on hotel rooms| gift shop items| food and beverage
Learning and development opportunities
Recognition programs
Wellbeing programs
Encouraging management
Team-spirited colleagues

The impact you’ll make

You know the finest details of our menu and can’t wait to share your expertise
with our guests. When they dine with us| your warm greeting| flawless table
settings| and your friendly demeanor do not go unnoticed. No matter the day|
you set out to provide each guest with a dining experience that will be
remembered long after their stay _._

What you’ll be doing

Welcome guests and promptly attend to tables
Serve food and beverages to guests making recommendations if needed
Share your menu knowledge to assist guests with questions and special requests
Record transactions in the MICROS system correctly and timely
Check-in with guests to assure satisfaction with each course and beverage
Clean tables| complete closing duties and re-stock tableware and other supplies

What we’re looking for

Great conversational skills and teamwork-oriented
Positive outlook and outgoing personality
Previous serving experience is a big plus

This role requires the ability to move and lift up to 25 lbs. Standing|
sitting or walking for extended periods of time and ensuring a professional
appearance in a clean uniform are also required. Prior to employment| we’ll
ask you to complete safety training and certification.

Connect your passions with a rewarding opportunity

You’re a food and beverage enthusiast who really enjoys making others feel at
home. When you work with us| you|ll get to entertain and meet people from all
over the world as you build your experience. Join us and grow through
opportunities to explore the business| opening yourself to various career
options. No matter your path| we’ll make sure you feel right at home.

_

Assistant Operations Manager – Rooms – Delta Hotels Calgary Downtown – Canada

APPLY HERE

Job Number 19082502
Job Category Rooms and Guest Services Operations
Location Delta Hotels Calgary Downtown| 209 4 Ave SE| Calgary| Alberta|
Canada
Brand Delta Hotels and Resorts
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
With our diverse portfolio of locations| you’ll find Delta Hotels in world-
renowned cities and prestigious resorts across Canada. Delta Hotels is a
Marriott International brand and offers you the opportunity to find the
hospitality job and career journey that|s right for you. With more than 1100
managed properties and 19 brands you|ll find Marriott International in your
neighborhood and in more than 74 countries across the globe. Find Your World™
at Delta Hotels.

JOB SUMMARY

Entry level management position that focuses on supporting the day-to-day
activities of Rooms Operations and supervision of related areas that include
Housekeeping| Recreation. Laundry| Staff| AYS and Concierge/Guest Services.
Position directs and works with employees to carry out guest arrival and
departure procedures and to maintain the property’s cleanliness standards.
Strives to ensure guest and employee satisfaction and achieve the operating
budget.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 4 years experience in the guest services| front
desk| housekeeping| or related professional area.

OR

• 2-year degree from an accredited university in Hotel and Restaurant
Management| Hospitality| Business Administration| or related major; 2 years
experience in the guest services| front desk| housekeeping| or related
professional area.

CORE WORK ACTIVITIES

Supporting the Management of Rooms Operations Activities

• Opens and closes Front Desk shifts / Housekeeping and ensuring completion of
assigned shift checklist and other duties.

• Runs and reviews critical information contained in room operations reports.

• Understands the functions of the Recreation. Laundry| Housekeeping| Bell
Staff| AYS| Front Desk and Concierge/Guest Services operations.

• Temporarily supervises all areas of the Room Operations department in the
absence of the Room Operations management.

• Operates all department equipment as necessary and reporting malfunctions.

• Ensures employees have the proper supplies and uniforms.

• Understands night audit procedures and being able to comprehend and utilize
reports as necessary.

• Understands and complies with loss prevention policies and procedures.

Contributing Information to Support Managing to Budget

• Supervises same day selling procedures to maximize room revenue and
property occupancy.

• Verifies accuracy of room rates to maximize revenue opportunities

• Uses budgets| operating statements and payroll progress reports as needed to
assist in the management of the Room Operations.

• Participates in the management of departmental controllable expenses to
achieve or exceed budgeted goals.

• Understands the impact of Room Operations on the overall property financial
goals and objectives.

Providing for and Managing the Guest Experience

• Participates as needed in the investigation of employee and guest accidents.

• Assists in the use of a guest information tracking system to ensure that a
successful repeat guest recognition program is in use to recognize guest
preferences and

• Sets a positive example for guest relations.

• Interacts with guests to obtain feedback on product quality and service
levels; effectively responding to and handles guest problems and complaints
seeking assistance from supervisor as necessary.

• Assists in the review of comment cards and guest satisfaction results with
employees.

Managing and Conducting Human Resources Activities

• Provides support for operational functions as necessary.

• Trains staff and monitoring adherence to all relevant policies and
procedures.

• Participates in department meetings and continually communicating a clear
and consistent message regarding the Room Operations goals to produce desired
results.

• Supervises staffing levels to ensure that guest service| operational needs
and financial objectives are met.

• Helps to train employees in safety procedures and supervises their ability
to execute departmental and property emergency procedures.

• Observes service behaviors of employees and providing feedback to
individuals; continuously striving to improve service performance.

• Empowers employees to provide excellent customer service within guidelines.

• Participates as needed in the interviewing and hiring of Room operations
employee team members with the appropriate skills.

• Uses all available on the job training tools for employees; supervising on-
going training initiatives and conducting training when appropriate.

• Communicates performance expectations employees in accordance with job
descriptions for each position.

• Participates in the employee performance appraisal process| giving feedback
to Room Operations Managers on individual employee performance issues.

• Coaches| counsels and encourages employees.

• Participates in employee progressive disciplinary procedures as required.

• Handles employee questions and concerns.

• Participates in an ongoing employee recognition program.

• Effectively schedules employees to business demands and tracks employee time
and attendance.

• Assists in performing the payroll function.

• Oversees daily shift operations and ensures compliance with all policies|
standards and procedures.

_

Part-Time Front Desk Agent – The Westin Calgary – Canada

APPLY HERE

Job Number 19090267
Job Category Rooms and Guest Services Operations
Location The Westin Calgary| 320 4 Ave SW| Calgary| Alberta| Canada VIEW
ON MAP
Brand Westin Hotels & Resorts
Schedule Part-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
At Westin| we are committed to empowering the well-being of our guests by
providing a refreshing environment| thoughtful amenities| and revitalizing
programming to help ensure that they leave feeling better than when they
arrived. We recognize that travel can be disruptive to our guests’ well-being|
and we’re energized to assist as partners in helping them maintain control and
soaring above it all while on the road. Everything we do is designed to help
guests be at their best| and they appreciate our supportive attitude|
anticipatory service and extensive knowledge on how to best assist them
throughout their stay. We are looking for dynamic people who are excited to
join the team and ready to jump into any situation to give a helping hand. If
you’re someone who has is positive| adaptable and intuitive| and has a genuine
interest in the well-being of others around you| we invite you to discover how
at Westin| together we can rise.

Job Summary

At Marriott International| we celebrate the optimists who make their own mark.
Our founders| J.W. and Alice Marriott started with a small idea| a root beer
stand. From there| it grew into a small hotel business| and then another|
bigger one. Together they created something that changed their future—and
maybe yours. A great career is a great adventure. Now it’s your turn.

Where will your journey take you?

The Westin Calgary is looking for an outgoing and personable self-starter to
be the newest member of our Front Office Team.

_Job Duties:_

Process all guest check-ins by confirming reservations| assigning room| and issuing and activating room keys.

Process all payment types such as room charges| cash| checks| debit| or credit.

Process all check-outs including resolving any late and disputed charges.

Answer| record| and process all guest calls| messages| requests| questions| or concerns.

Coordinate with Housekeeping to track readiness of rooms for check-in.

Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed.

Supply guests with directions and information regarding property and local areas of interest.

Run daily reports (number of arrivals| departures)| identify any special requests| and check reports for accuracy.

Complete designated cashier and closing reports in the computer system.

Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications.

Develop and maintain positive working relationships with others.

Comply with quality assurance expectations and standards.

Welcome and acknowledge all guests according to company standards; anticipate and address guests| service needs; assist individuals with disabilities; thank guests with genuine appreciation.

_Requirements:_

2+ years customer service experience is required| hotel experience preferred.

Post-secondary education preferred.

Scheduling availability on weekends and evenings and willingness to work shift work is required.

Strong communication skills are required to speak with others using clear and professional language| and answer telephones using appropriate etiquette.

Ability to read and visually verify information in a variety of formats (e.g. small print).

Ability to stand or walk for the majority of the work shift and move at a speed that is required to respond to work situations (i.e.| run| walk| jog).

Ability to move| lift| carry| push| pull| and place objects weighing less than or equal to 20 pounds

Reach overhead and below the knees| including bending| twisting| pulling| and stooping.

Maintain confidentiality of proprietary information; protect company assets

Perform other reasonable job duties as requested by Supervisors.

_What we offer you:_

_
_

Travel perks- explore the world around you with generous hotel and food discounts globally.

Growth opportunities- we believe that wider experiences provide a more enriching experience and offer mentorship| training and professional development.

Rewards and recognition- We believe hard work should be acknowledged and encourage exceptional service and leadership.

We are the world’s leading global hospitality company| with more brands| more
hotels and more opportunities for associates to grow and succeed. With 5|700
properties| you’ll find us in your neighborhood and in more than 110 countries
across the globe. Learn about our 30 hotel brands at
www.marriott.com/marriott-brands.mi. Find Your World.™

Candidates must be able to provide valid Canadian Work Authorization as The
Westin Calgary will not provide Labour Market Impact Assessments (LMIAs) at
this time.

_

Guest Experience Expert – Calgary Marriott Downtown Hotel – Canada

APPLY HERE

Job Number 19076271
Job Category Rooms and Guest Services Operations
Location Calgary Marriott Downtown Hotel| 110 Ninth Avenue SE| Calgary|
Alberta| Canada
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
Marriott International portfolio of brands includes both JW Marriott and
Marriott Hotels.
Marriott Hotels | Marriott International’s flagship brand with more than
500 global locations| is advancing the art of hosting so that our guests can
travel brilliantly. As a host with Marriott Hotels| you will help keep this
promise by delivering premium choices| sophisticated style| and well-crafted
details. With your skills and imagination| together we will innovate and
reinvent the future of travel.

JW Marriott is part of Marriott International|s luxury portfolio and
consists of more than 80 beautiful properties in gateway cities and
distinctive resort locations around the world. JW believes our associates come
first. Because if you’re happy| our guests will be happy. It’s as simple as
that. Our hotels offer a work experience unlike any other| where you’ll be
part of a community and enjoy a true camaraderie with a diverse group of co-
workers. JW creates opportunities for training| development| recognition and
most importantly| a place where you can really pursue your passions in a
luxury environment. Treating guests exceptionally starts with the way we take
care of our associates. That’s The JW Treatment™.

Job Summary

Our jobs aren’t just about giving guests a smooth check-in and check-out.
Instead| we want to build and experience that is memorable and unique. Our
Guest Experience Experts take the initiative to deliver a wide range of
services that guide guests through their entire stay. They are empowered to
move about their space and do what needs to be done. Whether processing
operational needs| addressing guest requests| completing reports| or sharing
the highlights of the local area| the Guest Experience Expert makes
transactions feel like part of the experience.

No matter what position you are in| there are a few things that are critical
to success – creating a safe work place| following company policies and
procedures| maintaining confidentiality| protecting company assets| upholding
quality standards| and ensuring your uniform| personal appearance| and
communications are professional. Guest Experience Experts will be on their
feet and moving around (stand| sit| or walk for an extended time) and taking a
hands-on approach to work (move| lift| carry| push| pull| and place objects
weighing less than or equal to 10 pounds without assistance). Doing all these
things well (and other reasonable job duties as requested) is critical for
Guest Experience Experts – to get it right for our guests and our business
each and every time.

_

Cook – Employee Dining Room – The St. Regis Toronto – Canada

APPLY HERE

Job Number 19083910
Job Category Food and Beverage & Culinary
Location The St. Regis Toronto| 325 Bay Street| Toronto| Ontario| Canada

Brand St. Regis Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly
Start Your Journey With Us
The St. Regis brand first established luxury hospitality more than 110 years
ago| with the opening of the St. Regis New York. From the moment John Jacob
Astor IV opened the doors of his Beaux-Arts masterpiece on New York’s Fifth
Avenue| St. Regis has stood as a symbol of uncompromising elegance and bespoke
service. Today| with more than 40 of the best addresses around the world| St.
Regis is a place where trends are born| boundaries are broken and guests can
simply live exquisite. We invite you to explore careers at St. Regis.

Job Summary

Connect your passions with a rewarding opportunity

Others may call you a foodie| but you know you’re much more than that. You
want to learn all the tricks of the trade and be the master of the kitchen.
When you join us| you’ll find that there are no limits on your creativity or
your potential. We inspire you to grow and challenge yourself because when you
are pursuing excellence| you’re helping us to provide exceptional travel
experiences.

Rewards for work| benefits for your lifestyle

You’ll be supported in and out of the workplace through:

Discounts on hotel rooms| gift shop items| food and beverage
Learning and development opportunities
Recognition programs
Wellbeing programs
Encouraging management
Team-spirited colleagues

The impact you’ll make

You hold yourself to a higher culinary standard and it is your attention to
each preparation that keeps guests with us to dine. Working with a dedicated
team of experts| you will learn something different every day as you work with
new seasonal menus and unique presentations. You hard work pays off when a
dish that you’ve thoughtfully helped to prepare has guests raving and anxious
to return.

What you’ll be doing

Prepare fresh ingredients for cooking according to recipes/menu
Cook food and prepare top-quality menu items in a timely manner
Test foods to ensure proper preparation and temperature
Operate kitchen equipment safely and responsibly
Ensure the proper sanitation and cleanliness of surfaces and storage containers

What we’re looking for

Great teamwork skills and attention to detail
Positive outlook and outgoing personality
Previous kitchen experience is a big plus

This role requires the ability to move and lift up to 25 lbs. Standing|
sitting or walking for extended periods of time and ensuring a professional
appearance in a clean uniform are also required. Prior to employment| we’ll
ask you to complete safety training and certification.

Explore our very big world

When you bring your natural talents and passion for food| we welcome you into
our family. No matter your specialty or culinary background| we offer great
rewards and opportunities to improve your skills. You will work closely with a
team of inspired professionals who encourage and invite your contributions.

_

Room Preventative Maintenance – Residence Inn Gravenhurst Muskoka Wharf – Canada

APPLY HERE

Job Number 19084508
Job Category Engineering and Facilities
Location Residence Inn Gravenhurst Muskoka Wharf| 285 Steamship Bay Road|
Gravenhurst| Ontario| Canada
Brand Residence Inn
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
Residence Inn by Marriott helps guests thrive while on long stays so they can
perform at their best. Spacious suites with full kitchens offer the comforts
of the modern home| while employees provide service with a human touch to
business and leisure travelers alike. Working at Residence Inn| you will build
relationships grounded in team work and experience the legendary Residence Inn
service culture which focuses on delivering against the unique needs of long
stay guests. Find Your World™ at Residence Inn by Marriott.

Job Summary

Fix minor plumbing problems such as unclogging drains| plunging toilets| and
repairing leaky spigots and faucets. Perform miscellaneous minor repairs such
as tightening loose toilet seats| changing light bulbs| and patching holes in
walls. Perform preventative maintenance on tools and equipment| including
cleaning and lubrication.

Follow all company and safety and security policies and procedures; report
maintenance problems| safety hazards| accidents| or injuries; and complete
safety training and certifications. Ensure uniform and personal appearance are
clean and professional| maintain confidentiality of proprietary information|
and protect company assets. Welcome and acknowledge all guests according to
company standards| anticipate and address guests| service needs| and assist
individuals with disabilities. Speak with others using clear and professional
language. Develop and maintain positive working relationships with others| and
listen and respond appropriately to the concerns of other employees. Ensure
adherence to quality expectations and standards. Reach overhead and below the
knees| including bending| twisting| pulling| and stooping. Visually inspect
tools| equipment| or machines. Move| lift| carry| push| pull| and place
objects weighing less than or equal to 50 pounds without assistance. Assist
with moving| lifting| carrying| and placing of objects weighing in excess of
100 pounds (e.g.| A/C unit| television| dresser).Move up and down stairs|
service ramps| and/or ladder. Grasp| turn| and manipulate objects of varying
size and weight. Perform other reasonable job duties as requested by
Supervisors.

_

SrMgr-Operations Rooms – Delta Hotels Trois Rivieres Conference Centre – Canada

APPLY HERE

Job Number 19001BCA
Job Category Rooms and Guest Services Operations
Location Delta Hotels Trois Rivieres Conference Centre| 1620 Rue Notre
Dame| Trois-Rivieres| Quebec| Canada
Brand Delta Hotels and Resorts
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
With our diverse portfolio of locations| you’ll find Delta Hotels in world-
renowned cities and prestigious resorts across Canada. Delta Hotels is a
Marriott International brand and offers you the opportunity to find the
hospitality job and career journey that|s right for you. With more than 1100
managed properties and 19 brands you|ll find Marriott International in your
neighborhood and in more than 74 countries across the globe. Find Your World™
at Delta Hotels.

JOB SUMMARY

Manages the execution of all operations in the rooms area departments
(e.g.|Front Office| Engineering/Maintenance|Housekeeping) and managing staff.
Strives to continually improve guest and employee satisfaction and maximize
the financial performance of the department. Monitors compliance with
standards and procedures. Leads specific team while assisting with meeting or
exceeding property goals.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 4 years experience in the guest services| front
desk| housekeeping| or related professional area.

OR

• 2-year degree from an accredited university in Hotel and Restaurant
Management| Hospitality| Business Administration| or related major; 2 years
experience in the guest services| front desk| housekeeping| or related
professional area.

CORE WORK ACTIVITIES

Leading Room Operations Team

• Verifies that goals are being translated to the team as they relate to guest
tracking and productivity.

• Manages the execution of all operations in the rooms area departments (e.g.|
Front Office| Engineering/Maintenance| Housekeeping) and manages staff.

• Leads specific team while assisting with meeting or exceeding property
goals.

• Creates and nurtures a property environment that emphasizes motivation|
empowerment| teamwork| continuous improvement and a passion for providing
service.

• Understands employee and guest satisfaction results and developis action
plans to attack needed areas and expand on strengths.

• Sets clear expectations| with the General Manager| for the team.

• Verifies that the team has the capabilities to meet expectations.

• Leads by example demonstrating self-confidence| energy and enthusiasm.

• Assists employees in understanding guests’ ever-changing needs and
expectations| and exceeding them.

Managing Property Rooms Operations Function(s)

• Follows property specific second effort and recovery plan.

• Publishes all guest satisfaction results in a timely fashion including all
guest satisfaction forms| comment cards and guest letters.

• Takes proactive approaches when dealing with employee concerns.

• Extends professionalism and courtesy to employees at all times.

• Communicates/updates all goals and results with employees.

• Meets semiannually with staff on a one-to-one basis.

• Schedules the team against guest and hours/occupied room goals.

• Monitors compliance with standards and procedures.

• Performs hourly job functions as needed.

Providing Exceptional Customer Service

• Provides excellent customer service by being readily available/approachable
for all guests.

• Strives to continually improve guest and employee satisfaction and maximize
the financial performance of the department.

• Takes proactive approaches when dealing with guest concerns.

• Extends professionalism and courtesy to guests at all times.

• Responds timely to customer service department request.

• Verifies all team members meet or exceed all hospitality requirements.

Managing Profitability

• Performs required annual Quality audit with General Manager (GM) & Regional
Director (RD).

• Verifies that a viable key control program is in place.

• Reviews financial statements| sales and activity reports| and other
performance data to measure productivity and goal achievement and to determine
areas needing cost reduction and program improvement.

Conducting Human Resources Activities

• Interviews and assists in making hiring decisions.

• Promotes both Guarantee of Fair Treatment and Open Door policies.

• Verifies that orientations for new team members are thorough and completed
in a timely fashion.

_

Manager-Room Operations – Delta Hotels Bessborough – Canada

APPLY HERE

Job Number 19080448
Job Category Rooms and Guest Services Operations
Location Delta Hotels Bessborough| 601 Spadina Crescent| Saskatoon|
Saskatchewan| Canada
Brand Delta Hotels and Resorts
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
With our diverse portfolio of locations| you’ll find Delta Hotels in world-
renowned cities and prestigious resorts across Canada. Delta Hotels is a
Marriott International brand and offers you the opportunity to find the
hospitality job and career journey that|s right for you. With more than 1100
managed properties and 19 brands you|ll find Marriott International in your
neighborhood and in more than 74 countries across the globe. Find Your World™
at Delta Hotels.

JOB SUMMARY

Assists in managing the execution of all operations in the rooms area
departments (e.g.|Front Office| Engineering/Maintenance|Housekeeping) and
managing staff. Strives to continually improve guest and employee satisfaction
and maximize the financial performance of the department. Monitors compliance
withstandards and procedures. Leads specific team while assisting with meeting
or exceeding property goals.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 4 years experience in the guest services| front
desk| housekeeping| or related professional area.

OR

• 2-year degree from an accredited university in Hotel and Restaurant
Management| Hospitality| Business Administration| or related major; 2 years
experience in the guest services| front desk| housekeeping| or related
professional area.

CORE WORK ACTIVITIES

Leading Room Operations Team

• Verifies that goals are being translated to the team as they relate to guest
tracking and productivity.

• Creates and nurtures a property environment that emphasizes motivation|
empowerment| teamwork| continuous improvement and a passion for providing
service.

• Understands employee and guest satisfaction results and developing game
plans to attack need areas and expand on the strengths.

• Verifies that the team has the capabilities to meet expectations.

• Leads by example demonstrating self-confidence| energy and enthusiasm.

• Assists employees in understanding guests’ ever-changing needs and
expectations| and exceeding them.

Managing Property Rooms Operations Function(s)

• Assists in managing the execution of all operations in the rooms area
departments (e.g.| Front Office| Engineering/Maintenance| Housekeeping).

• Follows property specific second effort and recovery plan.

• Publishes all guest satisfaction results in a timely fashion including all
guest satisfaction forms| comment cards and guest letters.

• Takes proactive approaches when dealing with employee concerns.

• Extends professionalism and courtesy to employees at all times.

• Communicates/updates all goals and results with employees.

• Meets semiannually with staff on a one-to-one basis.

• Assists/teaches the team scheduling against guest and hours/occupied room
goals.

• Performs hourly job functions as needed.

• Performs other duties| as assigned| to meet business needs.

Managing and Monitoring Activities that Affect the Guest Experience

• Provides excellent customer service by being readily available/approachable
for all guests.

• Strives to continually improve guest and employee satisfaction.

• Takes proactive approaches when dealing with guest concerns.

• Extends professionalism and courtesy to guests at all times.

• Responds timely to customer service department request.

• Verifies that all team members meet or exceed all hospitality requirements.

Managing Profitability

• Assists in performing required annual Quality audit with General Manager
(GM) & Regional Director (RD).

• Verifies that a viable key control program is in place.

• Reviews financial statements| sales and activity reports| and other
performance data to measure productivity and goal achievement and to determine
areas needing cost reduction and program improvement.

• Strives to maximize the financial performance of the department.

Conducting Human Resources Activities

• Interviews and assists in making hiring decisions.

• Receives hiring recommendations from team supervisors.

• Verifies that orientations for new team members are thorough and completed
in a timely fashion.

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Room Service Server – Le Centre Sheraton Montreal Hotel – Canada

APPLY HERE

Job Number 19078111
Job Category Food and Beverage & Culinary
Location Le Centre Sheraton Montreal Hotel| 1201 Rene-Levesque Blvd West|
Montreal| Quebec| Canada
Brand Sheraton Hotels & Resorts
Schedule Part-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
At Sheraton| we go above and beyond in everything we do. We are inspired by
our guests and one another – and are driven to make things better. We love
what we do| and we give it all we’ve got – on property and off. When guests
stay with us| it’s not just a room with a bed that they’re buying. It’s an
experience. We’re looking for someone who is ready to go beyond in everything
they do. If you are someone with a genuine drive to improve your life and the
lives of those around you| we encourage you to explore careers with Sheraton.

Job Summary

Explore our very big world

We welcome you to join our global and diverse family. Whether you’re new to
hospitality or a seasoned professional| you can come to us knowing that you
will always be appreciated for your natural talents. Your positive energy and
people-pleasing mindset are an important part of why our guests stay with us
again and again.

Rewards for work| benefits for life

You’ll be supported in and out of the workplace through:

Discounts on hotel rooms| gift shop items| food and beverage
Learning and development opportunities
Recognition programs
Wellbeing programs
Encouraging management
Team-spirited colleagues

The impact you’ll make

You know the finest details of our menu and can’t wait to share your expertise
with our guests. When they dine with us| your warm greeting| flawless table
settings| and your friendly demeanor do not go unnoticed. No matter the day|
you set out to provide each guest with a dining experience that will be
remembered long after their stay _._

What you’ll be doing

Welcome guests and promptly attend to tables
Serve food and beverages to guests making recommendations if needed
Share your menu knowledge to assist guests with questions and special requests
Record transactions in the MICROS system correctly and timely
Check-in with guests to assure satisfaction with each course and beverage
Clean tables| complete closing duties and re-stock tableware and other supplies

What we’re looking for

Great conversational skills and teamwork-oriented
Positive outlook and outgoing personality
Previous serving experience is a big plus

This role requires the ability to move and lift up to 25 lbs. Standing|
sitting or walking for extended periods of time and ensuring a professional
appearance in a clean uniform are also required. Prior to employment| we’ll
ask you to complete safety training and certification.

Connect your passions with a rewarding opportunity

You’re a food and beverage enthusiast who really enjoys making others feel at
home. When you work with us| you|ll get to entertain and meet people from all
over the world as you build your experience. Join us and grow through
opportunities to explore the business| opening yourself to various career
options. No matter your path| we’ll make sure you feel right at home.

Requirements:
_Qualifications:_

High school diploma is required; a DEC in hotel management is preferable;
Recognized training on table service or equivalent experience;
Three (3) years of restaurant experience;
Wine and bar knowledge;
Bilingual (French and English).

_Competences:_

Excellent communication and customer service skills;
Team player| energetic and enthusiastic;
Must be able to stand and maintain a constant rhythm for up to 4 hours in length;
Ability to describe all menu items and methods of preparation.
Variable work hours – must be able to work day and evening shifts| as well as weekends and holidays.

_