Assistant Manager| Rooms Operations – Marriott Downtown at CF Toronto Eaton Centre – Canada

APPLY HERE

Job Number 19001AKA
Job Category Rooms and Guest Services Operations
Location Marriott Downtown at CF Toronto Eaton Centre| 525 Bay Street|
Toronto| Ontario| Canada
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
Marriott International portfolio of brands includes both JW Marriott and
Marriott Hotels.
Marriott Hotels | Marriott International’s flagship brand with more than
500 global locations| is advancing the art of hosting so that our guests can
travel brilliantly. As a host with Marriott Hotels| you will help keep this
promise by delivering premium choices| sophisticated style| and well-crafted
details. With your skills and imagination| together we will innovate and
reinvent the future of travel.

JW Marriott is part of Marriott International|s luxury portfolio and
consists of more than 80 beautiful properties in gateway cities and
distinctive resort locations around the world. JW believes our associates come
first. Because if you’re happy| our guests will be happy. It’s as simple as
that. Our hotels offer a work experience unlike any other| where you’ll be
part of a community and enjoy a true camaraderie with a diverse group of co-
workers. JW creates opportunities for training| development| recognition and
most importantly| a place where you can really pursue your passions in a
luxury environment. Treating guests exceptionally starts with the way we take
care of our associates. That’s The JW Treatment™.

JOB SUMMARY

Entry level management position that focuses on supporting the day-to-day
activities of Rooms Operations and supervision of related areas that include
Housekeeping| Recreation. Laundry| Staff| AYS and Concierge/Guest Services.
Position directs and works with employees to carry out guest arrival and
departure procedures and to maintain the property’s cleanliness standards.
Strives to ensure guest and employee satisfaction and achieve the operating
budget.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 4 years experience in the guest services| front
desk| housekeeping| or related professional area.

OR

• 2-year degree from an accredited university in Hotel and Restaurant
Management| Hospitality| Business Administration| or related major; 2 years
experience in the guest services| front desk| housekeeping| or related
professional area.

CORE WORK ACTIVITIES

Supporting the Management of Rooms Operations Activities

• Opens and closes Front Desk shifts / Housekeeping and ensuring completion of
assigned shift checklist and other duties.

• Runs and reviews critical information contained in room operations reports.

• Understands the functions of the Recreation. Laundry| Housekeeping| Bell
Staff| AYS| Front Desk and Concierge/Guest Services operations.

• Temporarily supervises all areas of the Room Operations department in the
absence of the Room Operations management.

• Operates all department equipment as necessary and reporting malfunctions.

• Ensures employees have the proper supplies and uniforms.

• Understands night audit procedures and being able to comprehend and utilize
reports as necessary.

• Understands and complies with loss prevention policies and procedures.

Contributing Information to Support Managing to Budget

• Supervises same day selling procedures to maximize room revenue and
property occupancy.

• Verifies accuracy of room rates to maximize revenue opportunities

• Uses budgets| operating statements and payroll progress reports as needed to
assist in the management of the Room Operations.

• Participates in the management of departmental controllable expenses to
achieve or exceed budgeted goals.

• Understands the impact of Room Operations on the overall property financial
goals and objectives.

Providing for and Managing the Guest Experience

• Participates as needed in the investigation of employee and guest accidents.

• Assists in the use of a guest information tracking system to ensure that a
successful repeat guest recognition program is in use to recognize guest
preferences and

• Sets a positive example for guest relations.

• Interacts with guests to obtain feedback on product quality and service
levels; effectively responding to and handles guest problems and complaints
seeking assistance from supervisor as necessary.

• Assists in the review of comment cards and guest satisfaction results with
employees.

Managing and Conducting Human Resources Activities

• Provides support for operational functions as necessary.

• Trains staff and monitoring adherence to all relevant policies and
procedures.

• Participates in department meetings and continually communicating a clear
and consistent message regarding the Room Operations goals to produce desired
results.

• Supervises staffing levels to ensure that guest service| operational needs
and financial objectives are met.

• Helps to train employees in safety procedures and supervises their ability
to execute departmental and property emergency procedures.

• Observes service behaviors of employees and providing feedback to
individuals; continuously striving to improve service performance.

• Empowers employees to provide excellent customer service within guidelines.

• Participates as needed in the interviewing and hiring of Room operations
employee team members with the appropriate skills.

• Uses all available on the job training tools for employees; supervising on-
going training initiatives and conducting training when appropriate.

• Communicates performance expectations employees in accordance with job
descriptions for each position.

• Participates in the employee performance appraisal process| giving feedback
to Room Operations Managers on individual employee performance issues.

• Coaches| counsels and encourages employees.

• Participates in employee progressive disciplinary procedures as required.

• Handles employee questions and concerns.

• Participates in an ongoing employee recognition program.

• Effectively schedules employees to business demands and tracks employee time
and attendance.

• Assists in performing the payroll function.

• Oversees daily shift operations and ensures compliance with all policies|
standards and procedures.

_

Server| Room Service – Part TIme – The Ritz-Carlton – Canada

APPLY HERE

Job Number 190019YP
Job Category Food and Beverage & Culinary
Location The Ritz-Carlton| Toronto| 181 Wellington Street West| Toronto|
Ontario| Canada
Brand The Ritz-Carlton
Schedule Part-time
Position Type Non-Management/Hourly

Start Your Journey With Us
At more than 80 award-winning properties worldwide| The Ritz-Carlton Ladies
and Gentlemen create experiences so exceptional that long after a guest stays
with us| the experience stays with them. As the premier worldwide provider of
luxury experiences| we set the standard for rare and special luxury service
the world over. We invite you to explore The Ritz-Carlton.

Job Summary

Explore our very big world

We welcome you to join our global and diverse family. Whether you’re new to
hospitality or a seasoned professional| you can come to us knowing that you
will always be appreciated for your natural talents. Your positive energy and
people-pleasing mindset are an important part of why our guests stay with us
again and again.

Rewards for work| benefits for life

You’ll be supported in and out of the workplace through:

Discounts on hotel rooms| gift shop items| food and beverage
Learning and development opportunities
Recognition programs
Wellbeing programs
Encouraging management
Team-spirited colleagues

The impact you’ll make

You know the finest details of our menu and can’t wait to share your expertise
with our guests. When they dine with us| your warm greeting| flawless table
settings| and your friendly demeanor do not go unnoticed. No matter the day|
you set out to provide each guest with a dining experience that will be
remembered long after their stay _._

What you’ll be doing

Welcome guests and promptly attend to tables
Serve food and beverages to guests making recommendations if needed
Share your menu knowledge to assist guests with questions and special requests
Record transactions in the MICROS system correctly and timely
Check-in with guests to assure satisfaction with each course and beverage
Clean tables| complete closing duties and re-stock tableware and other supplies

What we’re looking for

Great conversational skills and teamwork-oriented
Positive outlook and outgoing personality
Previous serving experience is a big plus

This role requires the ability to move and lift up to 25 lbs. Standing|
sitting or walking for extended periods of time and ensuring a professional
appearance in a clean uniform are also required. Prior to employment| we’ll
ask you to complete safety training and certification.

Connect your passions with a rewarding opportunity

You’re a food and beverage enthusiast who really enjoys making others feel at
home. When you work with us| you|ll get to entertain and meet people from all
over the world as you build your experience. Join us and grow through
opportunities to explore the business| opening yourself to various career
options. No matter your path| we’ll make sure you feel right at home.

_The Ritz-Carlton is an equal opportunity employer committed to hiring a
diverse workforce and sustaining an inclusive culture. The Ritz-Carlton does
not discriminate on the basis of disability| veteran status or any other basis
protected under federal| state or local laws._

_
_

_ Notification to Applicants :The Ritz-Carlton| Toronto takes seriously
its obligations under the Human Rights Code and the Accessibility for
Ontarians with Disabilities Act| 2005 and will provide accommodations to job
applicants needing assistance. If you require an accommodation in relation to
this job posting| our online application or an interview| please call
905-366-5227 or email CanadaApplicationAccommodation@marriott.com and a member
of our Human Resources team will respond to your request. Please note that
this phone number and email are only for those individuals who would like to
request an accessibility accommodation as part of the recruiting process._

]

Spa Attendant – Female Locker Room – The Ritz-Carlton – Canada

APPLY HERE

Job Number 190019FK
Job Category Spa
Location The Ritz-Carlton| Toronto| 181 Wellington Street West| Toronto|
Ontario| Canada
Brand The Ritz-Carlton
Schedule Part-time
Position Type Non-Management/Hourly

Start Your Journey With Us
At more than 80 award-winning properties worldwide| The Ritz-Carlton Ladies
and Gentlemen create experiences so exceptional that long after a guest stays
with us| the experience stays with them. As the premier worldwide provider of
luxury experiences| we set the standard for rare and special luxury service
the world over. We invite you to explore The Ritz-Carlton.

Job Summary

Provide general spa orientation to guests upon arrival| such as the location
and use of locker rooms| lounge areas| and hospitality stations. Offer guests
amenities such as water| juice| or heated neck pillows. Answer questions about
general property information and amenities. Escort guests to and from
treatment rooms. Check computer for updates and changes to schedule regularly
throughout the day. Maintain cleanliness of workstation| treatment rooms|
spa/salon locker room| and lounge areas. Dispose of trash and dirty linens in
the proper area. Secure supplies and equipment at the end of each shift. Stock
towels| linens| supplies| and amenities in the locker room| lounge areas| and
hospitality stations. Report accidents| injuries| and unsafe work conditions
to manager; complete safety training and certifications.

Follow all company policies and procedures; ensure uniform and personal
appearance are clean and professional; protect company assets. Anticipate and
address guests| service needs; thank guests with genuine appreciation. Speak
with others using clear and professional language. Develop and maintain
positive working relationships with others. Comply with quality assurance
expectations and standards. Reach| bend| twist| pull| and stoop; move| lift|
or carry objects weighing less than or equal to 10 pounds; stand| sit| or walk
for an extended period of time. Perform other reasonable job duties as
requested by Supervisors.

_The Ritz-Carlton is an equal opportunity employer committed to hiring a
diverse workforce and sustaining an inclusive culture. The Ritz-Carlton does
not discriminate on the basis of disability| veteran status or any other basis
protected under federal| state or local laws._

_
_

_Notification to Applicants: The Ritz-Carlton| Toronto takes seriously its
obligations under the Human Rights Code and the Accessibility for Ontarians
with Disabilities Act| 2005 and will provide accommodations to job applicants
needing assistance. If you require an accommodation in relation to this job
posting| our online application or an interview| please call 905-366-5227 or
email CanadaApplicationAccommodation@marriott.com and a member of our Human
Resources team will respond to your request. Please note that this phone
number and email are only for those individuals who would like to request an
accessibility accommodation as part of the recruiting process._

]

Guest Experience Expert- Housekeeping| Seasonal – Delta Hotels by Marriott Grand Okanagan Resort – Canada

APPLY HERE

Job Number 190010GH
Job Category Housekeeping & Laundry
Location Delta Hotels by Marriott Grand Okanagan Resort| Kelowna| British
Columbia
Brand Delta Hotels and Resorts
Schedule Seasonal – Full-Time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
With our diverse portfolio of locations| you’ll find Delta Hotels in world-
renowned cities and prestigious resorts across Canada. Delta Hotels is a
Marriott International brand and offers you the opportunity to find the
hospitality job and career journey that|s right for you. With more than 1100
managed properties and 19 brands you|ll find Marriott International in your
neighborhood and in more than 74 countries across the globe. Find Your World™
at Delta Hotels.

Job Summary

Respond promptly to requests from guests and other departments. Identify and
report preventative or other maintenance issues in public areas or guest
rooms. Post caution signs. Contact other departments directly for urgent
repairs. Deliver guest requests and set up furniture items in guest rooms as
requested. Remove items from hallways and transport to service areas|
including debris| room service food and beverage trays| unread newspapers|
soiled linens| and trash placed near Housekeeper carts. Clean| maintain| and
store cleaning equipment.

Follow all company and safety and security policies and procedures; report any
maintenance problems| safety hazards| accidents| or injuries; complete safety
training and certifications. Ensure uniform and personal appearance are clean
and professional. Maintain confidentiality of proprietary information; protect
company assets. Support all co-workers and treat them with dignity and
respect. Support team to reach common goals. Comply with quality assurance
expectations and standards. Move at a speed that is required to respond to
work situations (e. g.| run| walk| jog). Visually inspect tools| equipment| or
machines (e. g.| to identify defects). Grasp| turn| and manipulate objects of
varying size and weight| requiring fine motor skills and hand-eye
coordination. Reach overhead and below the knees| including bending| twisting|
pulling| and stooping. Move through narrow| confined| or elevated spaces. Move
over sloping| uneven| or slippery surfaces and steps. Move up and down a
ladder. Move up and down stairs and/or service ramps. Move| lift| carry| and
place objects weighing less than or equal to 55 pounds without assistance and
in excess of 55 pounds with assistance. Ability to push and pull a loaded
housekeeping cart and other work-related machinery over sloping and uneven
surfaces. Stand| sit| kneel| or walk for an extended period or high frequency
across an entire work shift. Perform other reasonable job duties as requested
by Supervisors.

_

Front Desk – Guest Experience Expert – JW Marriott Edmonton ICE District – Canada

APPLY HERE

Job Number 190010P5
Job Category Rooms and Guest Services Operations
Location JW Marriott Edmonton ICE District| Edmonton| Alberta
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
Marriott International portfolio of brands includes both JW Marriott and
Marriott Hotels.
Marriott Hotels | Marriott International’s flagship brand with more than
500 global locations| is advancing the art of hosting so that our guests can
travel brilliantly. As a host with Marriott Hotels| you will help keep this
promise by delivering premium choices| sophisticated style| and well-crafted
details. With your skills and imagination| together we will innovate and
reinvent the future of travel.

JW Marriott is part of Marriott International|s luxury portfolio and
consists of more than 80 beautiful properties in gateway cities and
distinctive resort locations around the world. JW believes our associates come
first. Because if you’re happy| our guests will be happy. It’s as simple as
that. Our hotels offer a work experience unlike any other| where you’ll be
part of a community and enjoy a true camaraderie with a diverse group of co-
workers. JW creates opportunities for training| development| recognition and
most importantly| a place where you can really pursue your passions in a
luxury environment. Treating guests exceptionally starts with the way we take
care of our associates. That’s The JW Treatment™.

Job Summary

Our jobs aren’t just about giving guests a smooth check-in and check-out.
Instead| we want to build and experience that is memorable and unique. Our
Guest Experience Experts take the initiative to deliver a wide range of
services that guide guests through their entire stay. They are empowered to
move about their space and do what needs to be done. Whether processing
operational needs| addressing guest requests| completing reports| or sharing
the highlights of the local area| the Guest Experience Expert makes
transactions feel like part of the experience.

No matter what position you are in| there are a few things that are critical
to success – creating a safe work place| following company policies and
procedures| maintaining confidentiality| protecting company assets| upholding
quality standards| and ensuring your uniform| personal appearance| and
communications are professional. Guest Experience Experts will be on their
feet and moving around (stand| sit| or walk for an extended time) and taking a
hands-on approach to work (move| lift| carry| push| pull| and place objects
weighing less than or equal to 10 pounds without assistance). Doing all these
things well (and other reasonable job duties as requested) is critical for
Guest Experience Experts – to get it right for our guests and our business
each and every time.

_

Manager -Operations Rooms – OSR Canada – Canada Regional Office

APPLY HERE

Job Number 19000JGI
Job Category Rooms and Guest Services Operations
Location Canada Regional Office| Mississauga| Ontario
Brand Corporate
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
Marriott International is the world’s largest hotel company| with more brands|
more hotels and more opportunities for associates to grow and succeed. We
believe a great career is a journey of discovery and exploration. So| we ask|
where will your journey take you?
JOB SUMMARY

Assists in managing the execution of all operations in the rooms area
departments (e.g.|Front Office| Engineering/Maintenance| Housekeeping) and
managing staff. Strives to continually improve guest and employee satisfaction
and maximize the financial performance of the department. Monitors compliance
with standards and procedures. Leads specific team while assisting with
meeting or exceeding property goals.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 4 years experience in the guest services| front
desk| housekeeping| or related professional area.

OR

• 2-year degree from an accredited university in Hotel and Restaurant
Management| Hospitality| Business Administration| or related major; 2 years
experience in the guest services| front desk| housekeeping| or related
professional area.

CORE WORK ACTIVITIES

Leading Room Operations Team

• Verifies that goals are being translated to the team as they relate to guest
tracking and productivity.

• Creates and nurtures a property environment that emphasizes motivation|
empowerment| teamwork| continuous improvement and a passion for providing
service.

• Understands employee and guest satisfaction results and developing game
plans to attack need areas and expand on the strengths.

• Verifies that the team has the capabilities to meet expectations.

• Leads by example demonstrating self-confidence| energy and enthusiasm.

• Assists employees in understanding guests’ ever-changing needs and
expectations| and exceeding them.

Managing Property Rooms Operations Function(s)

• Assists in managing the execution of all operations in the rooms area
departments (e.g.| Front Office| Engineering/Maintenance| Housekeeping).

• Follows property specific second effort and recovery plan.

• Publishes all guest satisfaction results in a timely fashion including all
guest satisfaction forms| comment cards and guest letters.

• Takes proactive approaches when dealing with employee concerns.

• Extends professionalism and courtesy to employees at all times.

• Communicates/updates all goals and results with employees.

• Meets semiannually with staff on a one-to-one basis.

• Assists/teaches the team scheduling against guest and hours/occupied room
goals.

• Performs hourly job functions as needed.

• Performs other duties| as assigned| to meet business needs.

Managing and Monitoring Activities that Affect the Guest Experience

• Understands the brand|s service culture.

• Provides excellent customer service by being readily available/approachable
for all guests.

• Strives to continually improve guest and employee satisfaction.

• Takes proactive approaches when dealing with guest concerns.

• Extends professionalism and courtesy to guests at all times.

• Responds timely to customer service department request.

• Verifies that all team members meet or exceed all hospitality requirements.

Managing Profitability

• Assists in performing required annual Quality audit with General Manager
(GM) & Regional Director (RD).

• Verifies that a viable key control program is in place.

• Reviews financial statements| sales and activity reports| and other
performance data to measure productivity and goal achievement and to determine
areas needing cost reduction and program improvement.

• Strives to maximize the financial performance of the department.

Conducting Human Resources Activities

• Interviews and assists in making hiring decisions.

• Receives hiring recommendations from team supervisors.

• Verifies that orientations for new team members are thorough and completed
in a timely fashion.

• Solicits employee feedback| utilizes an “open door” policy| and reviews
employee satisfaction results to identify and address employee problems or
concerns.

• Verifies property policies are administered fairly and consistently|
disciplinary procedures and documentation are completed according to Standard
and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review
Process| where applicable.

• Celebrates successes and publicly recognizes the contributions of team
members.

_

Rooms Controller (May – October) – Delta Hotels Prince Edward – Canada

APPLY HERE

Job Number 19000XZ5
Job Category Rooms and Guest Services Operations
Location Delta Hotels Prince Edward| Charlottetown| Prince Edward Island

Brand Delta Hotels and Resorts
Schedule Seasonal – Part-Time
Relocation? No
Position Type Non-Management/Hourly
Start Your Journey With Us
With our diverse portfolio of locations| you’ll find Delta Hotels in world-
renowned cities and prestigious resorts across Canada. Delta Hotels is a
Marriott International brand and offers you the opportunity to find the
hospitality job and career journey that|s right for you. With more than 1100
managed properties and 19 brands you|ll find Marriott International in your
neighborhood and in more than 74 countries across the globe. Find Your World™
at Delta Hotels.

Job Summary

Assign room according to guest request and preferences whenever possible. Pre-
register designated guests and prepare key packets. Organize and coordinate
check-in/pre-registration procedures for arriving groups.
Review/Track/Accommodate requests for room/check-out changes when possible;
communicate status to appropriate staff. Confirm reservations and
cancellations. Review out-of-order rooms daily. Ensure rates match market
codes and document exceptions. Verify and adjust billing for guests. File
guest paperwork or documentation. Set up/process all guest check-ins/check-
outs. Activate room keys. Secure valid payment. Identify any over-commitments.
Perform duplicate reservation checks; block rooms. Run daily reports. Follow
up with guests to ensure their requests or problems have been met to their
satisfaction. Receive| record| and relay messages accurately| completely| and
legibly.

Follow all company policies and procedures; ensure uniform and personal
appearance are clean and professional; maintain confidentiality of proprietary
information; protect company assets. Welcome and acknowledge all guests
according to company standards; anticipate and address guests| service needs;
assist individuals with disabilities; thank guests with genuine appreciation.
Speak with others using clear and professional language; prepare and review
written documents accurately and completely; answer telephones using
appropriate etiquette. Coordinate tasks and work with other departments. Serve
as a departmental role model. Develop and maintain positive working
relationships with others; support team to reach common goals. Comply with
quality assurance standards. Stand| sit| or walk for an extended period of
time. Enter and locate information using computers and/or POS systems. Move|
lift| carry| push| pull| and place objects weighing less than or equal to 10
pounds without assistance. Perform other reasonable job duties as requested by
Supervisors.

_

Rooms Controller (From May till October) – Delta Hotels Prince Edward – Canada

APPLY HERE

Job Number 19000XZ5
Job Category Rooms and Guest Services Operations
Location Delta Hotels Prince Edward| Charlottetown| Prince Edward Island

Brand Delta Hotels and Resorts
Schedule Seasonal – Part-Time
Relocation? No
Position Type Non-Management/Hourly
Start Your Journey With Us
With our diverse portfolio of locations| you’ll find Delta Hotels in world-
renowned cities and prestigious resorts across Canada. Delta Hotels is a
Marriott International brand and offers you the opportunity to find the
hospitality job and career journey that|s right for you. With more than 1100
managed properties and 19 brands you|ll find Marriott International in your
neighborhood and in more than 74 countries across the globe. Find Your World™
at Delta Hotels.

Job Summary

Assign room according to guest request and preferences whenever possible. Pre-
register designated guests and prepare key packets. Organize and coordinate
check-in/pre-registration procedures for arriving groups.
Review/Track/Accommodate requests for room/check-out changes when possible;
communicate status to appropriate staff. Confirm reservations and
cancellations. Review out-of-order rooms daily. Ensure rates match market
codes and document exceptions. Verify and adjust billing for guests. File
guest paperwork or documentation. Set up/process all guest check-ins/check-
outs. Activate room keys. Secure valid payment. Identify any over-commitments.
Perform duplicate reservation checks; block rooms. Run daily reports. Follow
up with guests to ensure their requests or problems have been met to their
satisfaction. Receive| record| and relay messages accurately| completely| and
legibly.

Follow all company policies and procedures; ensure uniform and personal
appearance are clean and professional; maintain confidentiality of proprietary
information; protect company assets. Welcome and acknowledge all guests
according to company standards; anticipate and address guests| service needs;
assist individuals with disabilities; thank guests with genuine appreciation.
Speak with others using clear and professional language; prepare and review
written documents accurately and completely; answer telephones using
appropriate etiquette. Coordinate tasks and work with other departments. Serve
as a departmental role model. Develop and maintain positive working
relationships with others; support team to reach common goals. Comply with
quality assurance standards. Stand| sit| or walk for an extended period of
time. Enter and locate information using computers and/or POS systems. Move|
lift| carry| push| pull| and place objects weighing less than or equal to 10
pounds without assistance. Perform other reasonable job duties as requested by
Supervisors.

_

Front Desk Agent – W Montreal – Canada

APPLY HERE

Job Number 19000WJC
Job Category Rooms and Guest Services Operations
Location W Montreal| Montreal| Quebec
Brand W Hotels
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
Boldly coloring outside the lines of luxury| W turns the traditional notion of
the extravagant hotel on its head. Our irreverent attitude and taste for
excess redefine revelry for the modern jet set. Our guests have a lust for a
life less ordinary that drives them to demand more| experience it all| and hit
repeat.
We share our guests’ passions| providing insider access to what’s new and
what’s next. Moderation is not in our vocabulary and we know that lust for
life demands more| not less. W guests soak it in and live each day with a
mantra: Detox.Retox.Repeat. If you’re ready to create the energetic W scene
that is magnetic to everyday disruptors around the world| then we invite you
to explore a career with W Hotels.

Job Summary

Process all guest check-ins by confirming reservations| assigning room| and
issuing and activating room key. Process all payment types such as room
charges| cash| checks| debit| or credit. Process all check-outs including
resolving any late and disputed charges. Answer| record| and process all guest
calls| messages| requests| questions| or concerns. Coordinate with
Housekeeping to track readiness of rooms for check-in. Communicate parking
procedures to guests/visitors and dispatch bell staff or valet staff as
needed. Supply guests with directions and information regarding property and
local areas of interest. Run daily reports (number of arrivals| departures)|
identify any special requests| and check reports for accuracy. Complete
designated cashier and closing reports in the computer system. Cash guests|
personal checks and traveler|s checks. Count bank at the beginning and end of
shift. Balance and drop receipts according to Accounting specifications.

Follow all company safety and security policies and procedures; report
accidents| injuries| and unsafe work conditions to manager. Follow all company
policies and procedures; ensure uniform and personal appearance are clean and
professional; maintain confidentiality of proprietary information; protect
company assets. Welcome and acknowledge all guests according to company
standards; anticipate and address guests| service needs; assist individuals
with disabilities; thank guests with genuine appreciation. Speak with others
using clear and professional language; answer telephones using appropriate
etiquette. Develop and maintain positive working relationships with others.
Comply with quality assurance expectations and standards. Stand| sit| or walk
for an extended period of time. Move| lift| carry| push| pull| and place
objects weighing less than or equal to 10 pounds without assistance. Perform
other reasonable job duties as requested by Supervisors.

Requirements:

– Bilingual (French| English)

-Experience as a front desk agent in a hotel

_

Rooms Controller – Sheraton Gateway Hotel in Toronto International Airport – Canada

APPLY HERE

Job Number 19000WAZ
Job Category Rooms and Guest Services Operations
Location Sheraton Gateway Hotel in Toronto International Airport|
Mississauga| Ontario
Brand Sheraton Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
At Sheraton| we go above and beyond in everything we do. We are inspired by
our guests and one another – and are driven to make things better. We love
what we do| and we give it all we’ve got – on property and off. When guests
stay with us| it’s not just a room with a bed that they’re buying. It’s an
experience. We’re looking for someone who is ready to go beyond in everything
they do. If you are someone with a genuine drive to improve your life and the
lives of those around you| we encourage you to explore careers with Sheraton.

Job Summary

Assign room according to guest request and preferences whenever possible. Pre-
register designated guests and prepare key packets. Organize and coordinate
check-in/pre-registration procedures for arriving groups.
Review/Track/Accommodate requests for room/check-out changes when possible;
communicate status to appropriate staff. Confirm reservations and
cancellations. Review out-of-order rooms daily. Ensure rates match market
codes and document exceptions. Verify and adjust billing for guests. File
guest paperwork or documentation. Set up/process all guest check-ins/check-
outs. Activate room keys. Secure valid payment. Identify any over-commitments.
Perform duplicate reservation checks; block rooms. Run daily reports. Follow
up with guests to ensure their requests or problems have been met to their
satisfaction. Receive| record| and relay messages accurately| completely| and
legibly.

Follow all company policies and procedures; ensure uniform and personal
appearance are clean and professional; maintain confidentiality of proprietary
information; protect company assets. Welcome and acknowledge all guests
according to company standards; anticipate and address guests| service needs;
assist individuals with disabilities; thank guests with genuine appreciation.
Speak with others using clear and professional language; prepare and review
written documents accurately and completely; answer telephones using
appropriate etiquette. Coordinate tasks and work with other departments. Serve
as a departmental role model. Develop and maintain positive working
relationships with others; support team to reach common goals. Comply with
quality assurance standards. Stand| sit| or walk for an extended period of
time. Enter and locate information using computers and/or POS systems. Move|
lift| carry| push| pull| and place objects weighing less than or equal to 10
pounds without assistance. Perform other reasonable job duties as requested by
Supervisors.

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