Front Desk Agent – Fairmont Hotel Vancouver Canada

The Fairmont hotel Vancouver Canada

Company Description
Fairmont Hotel Vancouver, known as the ‘Castle in the City’, with its chateau-style green-clad copper roof and gargoyles is an architectural landmark in the heart of Downton Vancouver that captures the hearts and imaginations of all who visit. A registered heritage property operating since 1939, the hotel symbolizes grandeur and timeless elegance. In spring 2019, Fairmont Hotel Vancouver completed a $75M, five-year multiphase revitalization project. With its prestigious address on Georgia Street, this castle is surrounded by a diverse arts community of galleries and theatres, a thriving shopping district, exhilarating nightlife and world class cuisine. Join our team and welcome our guests to extraordinary experiences at their home away from home.

Job Description

Guest Agent
First impressions are everything! As a Guest Agent, you will curate the guest experience from the moment they arrive through to their next booking by turning moments into memories throughout their stay. Grow your career at this iconic Heritage Property, the Castle in the City at a world-renowned hotel, Fairmont Hotel Vancouver. Your future awaits.

Our Culture & Benefits:

An inclusive, empowering, and positive company culture where we place people at the heart of everything we do
The opportunity to have fun at work, alongside passionate hospitality professionals who strive to make the world a more welcoming place
A competitive rate starting at $23.29 per hour increasing to $29.11 after 3 months,
Bi-annual increases and the opportunity to learn, grow and develop your talent within Accor
A complimentary meal during your shift through our Colleague Dining Program
One complimentary hotel stay with breakfast for two through our BE OUR GUEST program, including an employee benefit card offering discounted room and food & beverage rates at Accor properties worldwide
The opportunity to work in a luxury hotel environment and a Vancouver heritage building with a historic legacy dating back to 1939
Free learning programs through our Academies and discounted programs and courses through eCornell
Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21 and RiiSE
What you will be doing:

Take initiative to add a personalized experience
Consistently offering friendly, professional, and proactive guest service
Greet, check-in, respond to requests and settle accounts while providing exceptional service
Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up-selling
Promote our loyalty program and drive revenues by upselling guest experiences
Following departmental policies, procedures, and service standards
Maintaining a safe working environment and following all safety policies and procedures
All other duties as assigned

Qualifications

Your experience and skills include:

Service focused personality is essential and previous experience working in a guest-facing position is required
Luxury hotel experience is an asset
Prior experience working with Opera or a related system
Written, verbal, and comprehensive fluency in English; additional languages are an asset
Accurate and efficient cash handling skills
Ability to focus attention on guest needs, remaining calm and courteous even in challenging situations
Keen attention to detail, ability to prioritize competing tasks, and strong organizational skills
Ability to work independently as well as cohesively and part of a team
Ability to present and communicate professionally and articulately
Highly responsible and reliable
Ability to work rotating and flexible schedule including early mornings, late nights, overnights, weekends, and holidays
Legally eligible to work in Canada (the Hotel is unable to assist applicants in obtaining Canadian work authorization)
Physical Aspects of Position (include but are not limited to):

Constant standing and walking throughout shift
Occasional lifting and carrying up to 30 lbs
Occasional bending, squatting, kneeling
Occasional pushing and pulling
Occasional ascending or descending ladders, stairs and ramps

Additional Information

Visa Requirements:
Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow’s hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Our Brands
“Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities.
Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
Do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.”

APPLY HERE

Guest Service Agent – Delta Hotels Montreal QC Canada

Delta hotel Montreal Canada jobs

Job Description
Job Number 23163634
Job Category Rooms & Guest Services Operations
Location Delta Hotels Montreal, 475 President-Kennedy Avenue, Montreal, QC, Canada
Schedule Part-Time
Located Remotely? N
Relocation? N
Position Type Non-Management
JOB SUMMARY

Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure payment; activate/reissue room keys. Ensure rates match market codes, document exceptions. Verify/adjust billing for guests. Communicate to appropriate staff when guests are waiting for an available room. Advise guest of messages. Clear departures in computer system. Coordinate with Housekeeping to track room status and guest concerns. File guest paperwork or documentation. Operate telephone switchboard station. Run and check daily reports, contingency lists, and credit card authorization reports. Supply guests with directions and information. Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests’ satisfaction. Arrange transportation for guests/visitors. Count and secure bank at beginning and end of shift. Cash-guests’ checks, process all payment types, vouchers, paid-outs, charges, and provide change. Notify Loss Prevention/Security of any reports of theft.

Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships; support team to reach common goals; listen and respond appropriately to the concerns of employees. Comply with quality assurance standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Notification to Applicants: Delta Hotels Montreal takes seriously its obligations under the applicable provincial legislation and will provide accommodations to job applicants needing assistance. If you require an accommodation in relation to this job posting, our online application or an interview, please call 905-366-5227 or email CanadaApplicationAccommodation@marriott.com and a member of our Human Resources team will respond to your request. Please note that this phone number and email are only for those individuals who would like to request an accessibility accommodation as part of the recruiting process.

 

Delta Hotels provide a seamless travel experience that has been thoughtfully designed with the essential needs of the modern frequent traveler in mind. We flawlessly deliver the key essentials guests need and we work hard to eliminate everything they don’t. At Delta Hotels by Marriott, we are always warm, wise and in control so our guests can focus on what’s most important. With a strong presence in Canada, the United Kingdom, and the United States, Delta Hotels by Marriott is rapidly expanding across markets all around the world. If you enjoy delivering purposeful service and focusing on the details that matter, we invite you to explore jobs at Delta Hotels by Marriott. In joining Delta Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.
APPLY HERE

Rooms Operations Manager – Delta Hotels – British Columbia Canada

delta hotel by marriott okanagan resort British Columbia Canada

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delta hotel by marriott okanagan resort British Columbia CanadaJob Description
Posting Date Jan 01, 2021
Job Number 20201501
Job Category Rooms & Guest Services Operations
Location Delta Hotels by Marriott Grand Okanagan Resort, 1310 Water Street, Kelowna, British Columbia, Canada VIEW ON MAP
Brand Delta Hotels & Resorts
Schedule Full-Time
Relocation? N
Position Type Management

With our diverse portfolio of locations, you’ll find Delta Hotels in world-renowned cities and prestigious resorts across Canada. Delta Hotels is a Marriott International brand and offers you the opportunity to find the hospitality job and career journey that’s right for you. With more than 1100 managed properties and 19 brands you’ll find Marriott International in your neighborhood and in more than 74 countries across the globe. Find Your World™ at Delta Hotels.

JOB SUMMARY

Assists in managing the execution of all operations in the rooms area departments (e.g.,Front Office, Engineering/Maintenance, Housekeeping) and managing staff. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Monitors compliance with standards and procedures. Leads specific team while assisting with meeting or exceeding property goals.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area.

OR

• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area.

CORE WORK ACTIVITIES

Leading Room Operations Team

• Verifies that goals are being translated to the team as they relate to guest tracking and productivity.

• Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service.

• Understands employee and guest satisfaction results and developing game plans to attack need areas and expand on the strengths.

• Verifies that the team has the capabilities to meet expectations.

• Leads by example demonstrating self-confidence, energy and enthusiasm.

• Assists employees in understanding guests’ ever-changing needs and expectations, and exceeding them.

Managing Property Rooms Operations Function(s)

• Assists in managing the execution of all operations in the rooms area departments (e.g., Front Office, Engineering/Maintenance, Housekeeping).

• Follows property specific second effort and recovery plan.

• Publishes all guest satisfaction results in a timely fashion including all guest satisfaction forms, comment cards and guest letters.

• Takes proactive approaches when dealing with employee concerns.

• Extends professionalism and courtesy to employees at all times.

• Communicates/updates all goals and results with employees.

• Meets semiannually with staff on a one-to-one basis.

• Assists/teaches the team scheduling against guest and hours/occupied room goals.

• Performs hourly job functions as needed.

• Performs other duties, as assigned, to meet business needs.

Managing and Monitoring Activities that Affect the Guest Experience

• Understands the brand’s service culture.

• Provides excellent customer service by being readily available/approachable for all guests.

• Strives to continually improve guest and employee satisfaction.

• Takes proactive approaches when dealing with guest concerns.

• Extends professionalism and courtesy to guests at all times.

• Responds timely to customer service department request.

• Verifies that all team members meet or exceed all hospitality requirements.

Managing Profitability

• Assists in performing required annual Quality audit with General Manager (GM) & Regional Director (RD).

• Verifies that a viable key control program is in place.

• Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.

• Strives to maximize the financial performance of the department.

Conducting Human Resources Activities

• Interviews and assists in making hiring decisions.

• Receives hiring recommendations from team supervisors.

• Verifies that orientations for new team members are thorough and completed in a timely fashion.

• Solicits employee feedback, utilizes an “open door” policy, and reviews employee satisfaction results to identify and address employee problems or concerns.

• Verifies property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process, where applicable.

• Celebrates successes and publicly recognizes the contributions of team members.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Front Desk Agent – Delta Hotels Trois Rivieres – Quebec Canada

Delta Hotels Trois Rivieres Conference Centre Canada

APPLY HERE
Delta Hotels Trois Rivieres Conference Centre CanadaJob Description
Posting Date Nov 11, 2020
Job Number 20067247
Job Category Rooms and Guest Services Operations
Location Delta Hotels Trois Rivieres Conference Centre, 1620 Rue Notre Dame, Trois-Rivieres, Quebec, Canada
Brand Delta Hotels and Resorts
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
With our diverse portfolio of locations, you’ll find Delta Hotels in world-renowned cities and prestigious resorts across Canada. Delta Hotels is a Marriott International brand and offers you the opportunity to find the hospitality job and career journey that’s right for you. With more than 1100 managed properties and 19 brands you’ll find Marriott International in your neighborhood and in more than 74 countries across the globe. Find Your World™ at Delta Hotels.

Job Summary

Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure payment; activate/reissue room keys. Ensure rates match market codes, document exceptions. Verify/adjust billing for guests. Communicate to appropriate staff when guests are waiting for an available room. Advise guest of messages. Clear departures in computer system. Coordinate with Housekeeping to track room status and guest concerns. File guest paperwork or documentation. Operate telephone switchboard station. Run and check daily reports, contingency lists, and credit card authorization reports. Supply guests with directions and information. Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests’ satisfaction. Arrange transportation for guests/visitors. Count and secure bank at beginning and end of shift. Cash guests’ checks, process all payment types, vouchers, paid-outs, charges, and provide change. Notify Security of any reports of theft.

Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships; support team to reach common goals; listen and respond appropriately to the concerns of employees. Comply with quality assurance standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Residences Concierge Overnight – The Ritz-Carlton Toronto – Ontario Canada

ritz carlton hotel toronto Canada

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ritz carlton hotel toronto CanadaJob Description
Posting Date Nov 13, 2020
Job Number 20041893
Job Category Rooms and Guest Services Operations
Location The Ritz-Carlton, Toronto, 181 Wellington Street West, Toronto, Ontario, Canada VIEW ON MAP
Brand The Ritz-Carlton
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
At more than 80 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. As the premier worldwide provider of luxury experiences, we set the standard for rare and special luxury service the world over. We invite you to explore The Ritz-Carlton.

Job Summary

Respond to Residence owners’ and their guests’ requests for visitor information, special arrangements, or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers. Respond to special requests from Residence owners and their guests with unique needs and follow up to promote satisfaction. Gather, summarize, and provide information to Residence owners and their guests about the property and the surrounding area amenities, including special events and activities. Announce all visitors, contractors, etc. to Residence owners before allowing them to go up and permit access to only authorize visitors, and implement into the key track system. Answer, record, and process all calls, messages, requests, questions, or concerns. Contact appropriate individual or department (e.g., Engineer, Bellperson, Housekeeping) as necessary to resolve call, request, or problem. Understand and assist with owners’ reservation services (HRS). Assist with scheduling of the elevator for move-in/out for Residence owners/tenants. Assist with Bell/valet services for owners when requesting for their vehicles. Perform Lobby Ambassador tasks. Review shift logs/daily memo books and document pertinent information in logbooks. Report any incidents, accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications.

Follow all company policies and procedures, ensure uniform and personal appearances are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all Residence owners and their guests according to company standards, anticipate and address service needs, assist individuals with disabilities, and thank others with genuine appreciation. Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested. Adhere to the highest standards of The Ritz-Carlton service excellence.

Franchised Front Desk Supervisor – The Westin Trillium House – Canada

The Westin Trillium House

APPLY HERE

Job Number 20030380
Job Category Rooms and Guest Services Operations
Location The Westin Trillium House| Blue Mountain| 220 Gord Canning
Drive| Blue Mountains| Ontario| Canada
Brand Westin Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly
 
Start Your Journey With Us
Thank you for your interest in this position. It is a job opportunity with one
of Marriott International’s franchisees.
Please apply via email at: apply@bluemountain.ca

Additional Information: This hotel is owned and operated by an independent
franchisee| Intrawest. The franchisee controls all aspects of the hotel’s
employment policies and practices| including the selection and hiring process.
If you accept a position at this hotel you will be employed by a franchisee
and not by Marriott International.

WHAT’S IN IT FOR ME?

Salaried Position
Full Time Hours
Health and Dental Benefits
Resort perks:
Free Downhill Mountain Biking pass;
Discounted recreation tickets you can share with your friends.
Let them enjoy the zip lines| ropes courses and mountain coaster.
Discounted Golf rounds at Monterra Golf
Staff priced meals & Starbucks treats;
Retail savings at Columbia| North Face| Red Devil| Hillside| Lifted and more;
Staff room rates at all our hotels;
Reduced rate experiences at all other Alterra Mountain Company resorts.

WHAT WILL I BE DOING?

In collaboration with Hotel Manager| establish and manage appropriate success measures to provide meaningful guidance| coaching and counselling to subordinates. Actively utilize success measures to guide performance| service & engagement standards.
Support and promote an environment of service culture aimed at creating the most positive experience for our guests and employees.
Resolve customer and staff concerns/complaints as appropriate to maintain a high level of guest and employee satisfaction.
Support a culture of strong and meaningful communication and recognition of efforts.
Ensures appropriate safety and emergency procedures with supporting training programs are established/followed to ensure a safe environment for all hotel guests and associates.

BLUE MOUNTAIN RESORT COMPANY OVERVIEW

Blue Mountain| Ontario’s largest mountain village resort| is nestled on the
shores of Southern Georgian Bay and spans across the beautiful Niagara
Escarpment. Blue Mountain has evolved into a true four-season destination| and
continually ranks among the top family-friendly resorts in Canada.

Whether you choose to stay with us for a Season or a Career| Blue Mountain is
The Place To Be. Choosing a career at Blue Mountain Resort means joining a
family of progressive| innovative and entrepreneurial co-workers who are
passionate about the resort industry. From the people behind the books to the
leaders on the front line| we are all dedicated to providing the best
experience possible for guests and associates alike.

Alterra Mountain Company| headquartered in Denver Colorado| owns Blue Mountain
Resort.

ALTERRA COMPANY OVERVIEW

Alterra Mountain Company is a community of 14 iconic year-round destinations|
including the world’s largest heli-ski operation. The company owns and
operates a range of recreation| hospitality| real-estate development| food and
beverage and retail businesses. Headquartered in Denver| Colorado with
destinations across the continent| we are rooted in the spirit of the
mountains and united by a passion for outdoor adventure.

Alterra Mountain Company’s family of diverse playgrounds spans five U.S.
states and three Canadian provinces. We honor each destination’s unique
character and authenticity and celebrate the legendary adventures and enduring
memories they bring to everyone.

Resorts include:

Steamboat and Winter Park Resort in Colorado;
Squaw Valley Alpine Meadows| Mammoth Mountain| June Mountain and Big Bear Mountain Resort in California;
Stratton in Vermont;
Snowshoe in West Virginia;
Crystal Mountain in Washington;
Tremblant in Quebec;
Blue Mountain in Ontario;
Deer Valley and Solitude Mountain Resort in Utah;
CMH Heli-Skiing & Summer Adventures in British Columbia.

Job Requirements

WHAT DO WE NEED FROM YOU?

Hotel management| hospitality management or business management diploma / degree
2 years’ experience within Front Desk or Housekeeping operation
Excellent communication; Proven ability to engage and recognize employees
Proven ability to manage challenging and dynamic situations tactfully and appropriately to a resolution
Attention to detail relating to guest room and public space conditions
Strong ability and aptitude with computer-based tools and systems (i.e. Excel| Access| NAV| hotel information system)

__

_This company is an equal opportunity employer._

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Rooms Controller – The Westin Harbour Castle – Canada

APPLY HERE

Job Number 20026578
Job Category Rooms and Guest Services Operations
Location The Westin Harbour Castle| Toronto| 1 Harbour St| Toronto|
Ontario| Canada
Brand Westin Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
At Westin| we are committed to empowering the well-being of our guests by
providing a refreshing environment| thoughtful amenities| and revitalizing
programming to help ensure that they leave feeling better than when they
arrived. We recognize that travel can be disruptive to our guests’ well-being|
and we’re energized to assist as partners in helping them maintain control and
soaring above it all while on the road. Everything we do is designed to help
guests be at their best| and they appreciate our supportive attitude|
anticipatory service and extensive knowledge on how to best assist them
throughout their stay. We are looking for dynamic people who are excited to
join the team and ready to jump into any situation to give a helping hand. If
you’re someone who has is positive| adaptable and intuitive| and has a genuine
interest in the well-being of others around you| we invite you to discover how
at Westin| together we can rise.

Job Summary

Assign room according to guest request and preferences whenever possible. Pre-
register designated guests and prepare key packets. Organize and coordinate
check-in/pre-registration procedures for arriving groups.
Review/Track/Accommodate requests for room/check-out changes when possible;
communicate status to appropriate staff. Confirm reservations and
cancellations. Review out-of-order rooms daily. Ensure rates match market
codes and document exceptions. Verify and adjust billing for guests. File
guest paperwork or documentation. Set up/process all guest check-ins/check-
outs. Activate room keys. Secure valid payment. Identify any over-commitments.
Perform duplicate reservation checks; block rooms. Run daily reports. Follow
up with guests to ensure their requests or problems have been met to their
satisfaction. Receive| record| and relay messages accurately| completely| and
legibly.

Follow all company policies and procedures; ensure uniform and personal
appearance are clean and professional; maintain confidentiality of proprietary
information; protect company assets. Welcome and acknowledge all guests
according to company standards; anticipate and address guests| service needs;
assist individuals with disabilities; thank guests with genuine appreciation.
Speak with others using clear and professional language; prepare and review
written documents accurately and completely; answer telephones using
appropriate etiquette. Coordinate tasks and work with other departments. Serve
as a departmental role model. Develop and maintain positive working
relationships with others; support team to reach common goals. Comply with
quality assurance standards. Stand| sit| or walk for an extended period of
time. Enter and locate information using computers and/or POS systems. Move|
lift| carry| push| pull| and place objects weighing less than or equal to 10
pounds without assistance. Perform other reasonable job duties as requested by
Supervisors.

_

Reservations Supervisor – Delta Hotels Quebec – Canada

APPLY HERE

Job Number 20028114
Job Category Reservations
Location Delta Hotels Quebec| 690 Boulevard Rene-Levesque Est| Quebec|
Quebec| Canada
Brand Delta Hotels and Resorts
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
With our diverse portfolio of locations| you’ll find Delta Hotels in world-
renowned cities and prestigious resorts across Canada. Delta Hotels is a
Marriott International brand and offers you the opportunity to find the
hospitality job and career journey that|s right for you. With more than 1100
managed properties and 19 brands you|ll find Marriott International in your
neighborhood and in more than 74 countries across the globe. Find Your World™
at Delta Hotels.

Job Summary

Oversee accuracy of room blocks| reservations| and group market codes.
Communicate company values and/or culture to new employees. Review and
implement new Reservations procedures. Process all reservation requests|
changes| and cancellations received by phone| fax| or mail. Identify guest
reservation needs and determine appropriate room type. Verify availability of
room type and rate. Explain guarantee| special rate| and cancellation policies
to callers. Accommodate and document special requests. Answer questions about
property facilities/services and room accommodations. Follow sales techniques
to maximize revenue. Input and access data in reservation system. Respond to
any challenges found for accommodating rooming requests. Set-up proper billing
accounts according to Accounting policies. Troubleshoot| resolve| and document
guest issues and concerns or escalate/refer to appropriate individual. Assist
management in training| scheduling| counseling| and motivating and coaching
employees; serve as a role model and first point of contact of the Guarantee
of Fair Treatment/Open Door Policy process. Follow all company policies and
procedures; ensure uniform and personal appearance are clean and professional;
maintain confidentiality of proprietary information; protect company assets.
Welcome and acknowledge all guests according to company standards; anticipate
and address guests| service needs; thank guests with genuine appreciation.
Speak with others using clear and professional language; prepare and review
written documents accurately and completely; answer telephones using
appropriate etiquette. Develop and maintain positive working relationships
with others. Comply with quality assurance expectations and standards. Read
and visually verify information in a variety of formats. Move| lift| carry|
push| pull| and place objects weighing less than or equal to 10 pounds without
assistance. Perform other reasonable job duties as requested by Supervisors.

_

Lead Front Desk – Guest Experience – Delta Hotels Guelph Conference Centre – Canada

APPLY HERE

Job Number 19181899
Job Category Rooms and Guest Services Operations
Location Delta Hotels Guelph Conference Centre| 50 Stone Road West|
Guelph| Ontario| Canada
Brand Delta Hotels and Resorts
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
With our diverse portfolio of locations| you’ll find Delta Hotels in world-
renowned cities and prestigious resorts across Canada. Delta Hotels is a
Marriott International brand and offers you the opportunity to find the
hospitality job and career journey that|s right for you. With more than 1100
managed properties and 19 brands you|ll find Marriott International in your
neighborhood and in more than 74 countries across the globe. Find Your World™
at Delta Hotels.

Job Summary

Our jobs aren’t just about giving guests a smooth check-in and check-out.
Instead| we want to build and experience that is memorable and unique. Our
Guest Experience Experts take the initiative to deliver a wide range of
services that guide guests through their entire stay. They are empowered to
move about their space and do what needs to be done. Whether processing
operational needs| addressing guest requests| completing reports| or sharing
the highlights of the local area| the Guest Experience Expert makes
transactions feel like part of the experience.

No matter what position you are in| there are a few things that are critical
to success – creating a safe work place| following company policies and
procedures| maintaining confidentiality| protecting company assets| upholding
quality standards| and ensuring your uniform| personal appearance| and
communications are professional. Guest Experience Experts will be on their
feet and moving around (stand| sit| or walk for an extended time) and taking a
hands-on approach to work (move| lift| carry| push| pull| and place objects
weighing less than or equal to 10 pounds without assistance). Doing all these
things well (and other reasonable job duties as requested) is critical for
Guest Experience Experts – to get it right for our guests and our business
each and every time.

_

Front Desk – Guest Experience – Delta Hotels Guelph Conference Centre – Canada

APPLY HERE

Job Number 20015848
Job Category Rooms and Guest Services Operations
Location Delta Hotels Guelph Conference Centre| 50 Stone Road West|
Guelph| Ontario| Canada
Brand Delta Hotels and Resorts
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
With our diverse portfolio of locations| you’ll find Delta Hotels in world-
renowned cities and prestigious resorts across Canada. Delta Hotels is a
Marriott International brand and offers you the opportunity to find the
hospitality job and career journey that|s right for you. With more than 1100
managed properties and 19 brands you|ll find Marriott International in your
neighborhood and in more than 74 countries across the globe. Find Your World™
at Delta Hotels.

Job Summary

Our jobs aren’t just about giving guests a smooth check-in and check-out.
Instead| we want to build and experience that is memorable and unique. Our
Guest Experience Experts take the initiative to deliver a wide range of
services that guide guests through their entire stay. They are empowered to
move about their space and do what needs to be done. Whether processing
operational needs| addressing guest requests| completing reports| or sharing
the highlights of the local area| the Guest Experience Expert makes
transactions feel like part of the experience.

No matter what position you are in| there are a few things that are critical
to success – creating a safe work place| following company policies and
procedures| maintaining confidentiality| protecting company assets| upholding
quality standards| and ensuring your uniform| personal appearance| and
communications are professional. Guest Experience Experts will be on their
feet and moving around (stand| sit| or walk for an extended time) and taking a
hands-on approach to work (move| lift| carry| push| pull| and place objects
weighing less than or equal to 10 pounds without assistance). Doing all these
things well (and other reasonable job duties as requested) is critical for
Guest Experience Experts – to get it right for our guests and our business
each and every time.

_