Job Number 19001AES
Job Category Spa
Location The St. Regis Toronto| 325 Bay Street| Toronto| Ontario| Canada
Brand St. Regis Hotels & Resorts
Position Type Non-Management/Hourly
Start Your Journey With Us
The St. Regis brand first established luxury hospitality more than 110 years
ago| with the opening of the St. Regis New York. From the moment John Jacob
Astor IV opened the doors of his Beaux-Arts masterpiece on New York’s Fifth
Avenue| St. Regis has stood as a symbol of uncompromising elegance and bespoke
service. Today| with more than 40 of the best addresses around the world| St.
Regis is a place where trends are born| boundaries are broken and guests can
simply live exquisite. We invite you to explore careers at St. Regis.
Provide massage services to guests using props and/or products. Provide body
treatments to guests using body scrubs| wraps| and/or hydrotherapy. Assess
guest needs and inquire about contraindications (e.g.| allergies| high blood
pressure| and pregnancy) before beginning service. Keep up to date with
current techniques and modalities related to their field of work. Escort
guests to and from treatment rooms. Arrange workstation| treatment room|
and/or drapes. Frequently check with guest to promote comfort| safety and
security throughout service. Promote and sell spa/salon services including
retail offerings related to the Spa. Clean| maintain| and sterilize tools.
Maintain cleanliness of workstation and/or treatment room throughout shift|
dispose of trash and dirty linens| and secure supplies and equipment at the
end of each shift. Monitor and stick to time schedule throughout the day.
Handle inappropriate guest behavior by following Marriott International
standard operating procedures for Inappropriate conduct for guests and
therapists| leading up to and including stopping a treatment or service and
informing supervisor/manager. Maintain current skills and licensure in service
area as per regional requirements.Report accidents| injuries| and unsafe work
conditions to manager; complete safety training and certifications.
Follow all company policies and procedures; make sure uniform and personal
appearance are clean and professional; maintain confidentiality of proprietary
information; protect company assets. Welcome and acknowledge all guests
according to company standards; anticipate and address guests’ service needs;
thank guests with genuine appreciation. Speak with others using clear and
professional language. Develop and maintain positive working relationships
with others. Stand| sit| or walk for an extended period of time; grasp| turn|
and manipulate objects of varying size and weight. Move| lift| carry| push|
pull| and place objects weighing less than or equal to 10 pounds without
assistance. Grasp| turn| and manipulate objects of varying size and weight|
requiring fine motor skills and hand-eye coordination. Perform other
reasonable job duties as requested by Supervisors.