Category: receptionist

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Job Number 19133336
Job Category Spa
Location Delta Hotels by Marriott Grand Okanagan Resort| 1310 Water St|
Kelowna| British Columbia| Canada
Brand Delta Hotels and Resorts
Schedule Part-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
With our diverse portfolio of locations| you’ll find Delta Hotels in world-
renowned cities and prestigious resorts across Canada. Delta Hotels is a
Marriott International brand and offers you the opportunity to find the
hospitality job and career journey that|s right for you. With more than 1100
managed properties and 19 brands you|ll find Marriott International in your
neighborhood and in more than 74 countries across the globe. Find Your World™
at Delta Hotels.

Job Summary

Schedule services for individuals and large groups using spa/salon
reservations software system. Call guests to confirm scheduled services.
Answer questions about available services. Update the
reservations/cancellations list throughout the day| inform providers of last
minute changes| and resolve scheduling issues as needed by working with
supervisor/manager. Check in guests for appointments| confirm first and last
name| and provide general spa orientation to guests upon arrival. Promote and
sell spa/salon services. Obtain assigned bank and ensure accuracy of
contracted monies| obtain change required for expected business level| and
keep bank secure at all times. Process guest payments for spa/salon services
and obtain payment authorization as needed. Accept and log cash tips for
employees. Balance| scan| and drop receipts with Accounting. Notify
Engineering of maintenance and repair needs. Report accidents| injuries| and
unsafe work conditions to manager.

Follow all company policies and procedures; ensure uniform and personal
appearance are clean and professional; maintain confidentiality of proprietary
information; protect company assets. Welcome and acknowledge all guests
according to company standards; anticipate and address guests| service needs;
assist individuals with disabilities; thank guests with genuine appreciation.
Speak with others using clear and professional language; answer telephones
using appropriate etiquette. Develop and maintain positive working
relationships with others. Comply with quality assurance expectations and
standards. Stand| sit| or walk for an extended period of time. Move| lift|
carry| push| pull| and place objects weighing less than or equal to 10 pounds
without assistance. Perform other reasonable job duties as requested by
Supervisors.

_

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Job Description – Reception Agent – Willow Stream Spa (Permanent Full Time) (BSH05044)Employee Status:
Regular
Reception Agent
– Willow Stream Spa (Permanent Full Time)
First impressions are everything! As a Reception Agent with The Willow Stream Spa- you have the opportunity to provide a welcome experience like no other. Your personalized greeting- care in treatment selection and knowledge of the spa will ensure our guests have a lasting memory of their visit
Hotel Overview: For over 130 years- Fairmont Banff Springs has built a distinct and iconic reputation. With
757 guest rooms- world-class golf and spa experiences- 78-000 square feet of expansive conference facilities- and one of the largest food & beverage operations in North America- our Castle in the Rockies is the place to ignite a brilliant career. This is a vibrant workplace with tremendous growth and mentorship opportunities; a place for colleagues who aspire to deliver amazing guest service- learn- grow and innovate.
The Rocky Mountain lifestyle doesn`t disappoint. Just a 90 minute drive from Calgary- Banff uniquely blends a community of hospitality enthusiasts- outdoor adventure seekers- artists- entertainers- and families alike. It`s all at your doorstep; this year-round- mountain culture offers work–life balance in one of Canada`s most spectacular destinations. Our welcoming community is cultural- and dynamic.
Willow Stream Spa at Fairmont Banff Springs is at the forefront of the spa industry- offering first-class pampering surrounded by majestic mountain beauty. Our environment captures the spirit and ambience of the mountains and reflects the image and elegance of The Fairmont Banff Springs. Our breathtaking Spa is 38-000 square feet and is rated the best spa`s in Canada according to Spa Magazines readers.
Summary of Responsibilities:
Reporting to the
Sp

Reception Supervisor

responsibilities and essential job functions include but are not limited to the following:

Consistently offers professional- engaging and friendly service

Answer telephone inquiries promptly and professionally and channel to appropriate for assistance
Greet members and guests in a friendly and efficient manner
Escort guests as required
Be knowledgeable about all aspects of treatments and the facility
Provide information and literature of facility in person and via telephone
Control entry into all areas of facility by restricting all unauthorized individuals
Collect moneys or other suitable payment from clients for all services rendered
Book / Schedule Treatments
Give tours of spa- as required
Ensure smooth operation of reception
Respond to inquiries by phone and in person- providing complete details of all spa aspects
Handle special assignments
Co-ordinate sales packets- when needed
Maintain office files/records
Able to assist guests with retail purchases
Have complete understanding of and adhere to all company policies an rules including those relating to Fire- Hygiene and Safety
Maintain inventory and stocking of all reception materials
Other duties as assigned
Qualifications:

Previous experience is an asset
Minimum of 2 years experience in spa industry or hospitality
Diploma or Degree in hospitality or related field an asset
Computer literacy in Microsoft Office- Word- Excel
Excellent communication skills- both written and spoke
Perks: Endless staff events- subsidized staff housing- daily duty meal in our staff cafeteria- employee travel program- food & beverage/fitness centre/spa/golf discounts- competitive extended benefit plans (medical- vision- dental)- employee assistance program.

Physical Aspects of Position (include but are not limited to):

Constant standing and walking throughout shift
Occasional kneeling- pushing- pulling- lifting
Occasional ascending or descending
stairs and ramps
Must be able to lift and carry heavy loads
Visa Requirements:
Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.