Category: marketing

Sr Sales Executive – Delta Hotels Trois Rivieres Conference Centre – Canada

On: By: admin

APPLY HERE

Job Number 20031132
Job Category Sales and Marketing
Location Delta Hotels Trois Rivieres Conference Centre| 1620 Rue Notre
Dame| Trois-Rivieres| Quebec| Canada
Brand Delta Hotels and Resorts
Schedule Full-time
Relocation? No
Position Type Management
 
Start Your Journey With Us
With our diverse portfolio of locations| you’ll find Delta Hotels in world-
renowned cities and prestigious resorts across Canada. Delta Hotels is a
Marriott International brand and offers you the opportunity to find the
hospitality job and career journey that|s right for you. With more than 1100
managed properties and 19 brands you|ll find Marriott International in your
neighborhood and in more than 74 countries across the globe. Find Your World™
at Delta Hotels.

JOB SUMMARY

Acts as the on-property liaison for group sales within the pre-defined peak
room parameters for Property Sales. Contracts and closes group business in
addition to conducting site inspections. Verifies business is turned over
properly and in a timely fashion for quality service delivery. Achieves group
revenue goals by actively up-selling each business opportunity to maximize
revenue opportunity. Implements the brand’s service strategy and applicable
brand initiatives in all aspects of the sales process and drives customer
loyalty by delivering service excellence throughout each customer experience.

CANDIDATE PROFILE

Education and Experience

Required:

• High school diploma or GED; 4 years experience in the sales and marketing|
guest services| front desk| or related professional area.

OR

• 2-year degree from an accredited university in Business Administration|
Marketing| Hotel and Restaurant Management| or related major; 2 years
experience in the sales and marketing or related professional area.

Preferred:

• Large group sales experience.

CORE WORK ACTIVITIES

Managing Sales Activities

• Achieves group revenue goals by responding to incoming group/catering
opportunities for the property that are within the pre-defined peak room
parameters.

• Understands the overall market (e.g.| competitors’ strengths and weaknesses|
economic trends| supply and demand etc.) and knows how to sell against them.

• Closes the best opportunities for the property based on market conditions
and property needs.

• Uses negotiating skills and creative selling abilities to close on business
and negotiate contracts.

• Achieves group revenue goals by actively up-selling each business
opportunity to maximize revenue opportunity.

• Partners with the sales team to identify new group/catering business and
achieve personal and property revenue goals.

• Acts as the on-property liaison for group events over the Group Sales peak
room parameters of the Sales Office.

• Develops group sales revenue and operation budgets| and provides forecasting
reports.

• Works with the management team to create and implement a group
sales/marketing plan addressing revenue| customers| and market.

• Assists with selling| implementation| and follow-through of group sales
promotions.

• Attends pre- and post-convention meetings to understand group needs| obtain
feedback on quality of product (e.g.| rooms| meeting facilities and equipment|
food and beverage)| service levels| and overall satisfaction.

• Provides accurate| complete| and effective turnover to Event Management.

• Executes and supports Marriott’s Customer Service Standards and hotel’s
Brand Standards.

• Conducts site inspections| as required.

• Monitors same day selling procedures to maximize room revenue and control
hotel occupancy.

• Executes and supports the operational aspects of business booked (e.g.|
generating proposal| writing contract| customer correspondence).

• Participates in and practices daily service basics of the brand

• Verifies that the property implements a seamless turnover from sales to
operations and back to sales while consistently delivering high level of
service.

• Monitors the effective resolution of guest issues that arise as a result of
the sales process by creating mechanisms to channel issues to property
leadership and/or other appropriate stakeholders.

• Verifies successful performance by increasing revenues| controlling
expenses| and providing a return on investment for the owner and Marriott
International.

• Performs other duties| as assigned| to meet business needs.

Building Successful Relationships

• Builds and strengthens relationships with existing and new customers to
enable future bookings through sales calls| entertainment| FAM trips| trade
shows| etc.

• Develops relationships within the community to strengthen and expand
customer base for group/catering sales opportunities.

• Works collaboratively with off-property sales channels (e.g.| Sales Office|
Market Sales| Global Sales Team etc.) to verify the property needs are being
achieved and the sales efforts are complementary| not duplicative.

• Partners with Event Management and/or Operations in providing a customer
experience that exceeds the customer’s expectations.

• Executes exemplary customer service to drive customer satisfaction and
loyalty by assisting the customer and verifying their satisfaction before and
during their program/event.

• Implements the brand’s service strategy and applicable brand initiatives in
all aspects of the sales process and drives customer loyalty by delivering
service excellence throughout each customer experience.

• Serves the customer by understanding their needs and recommending the
appropriate features and services that best meet their needs and exceed their
expectations| while building a relationship and loyalty to Marriott.

• Gains understanding of the property’s primary target customer and service
expectations; serves the customer by understanding their business| business
issues and concerns| to offer better business solution both prior to| and
during| the program/event.

_

Franchised Director of Sales – Delta Hotels Toronto Mississauga – Canada

On: By: admin

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Job Number 20026469
Job Category Sales and Marketing
Location Delta Hotels Toronto Mississauga| 3670 Hurontario Street|
Mississauga| Ontario| Canada
Brand Delta Hotels and Resorts
Schedule Full-time
Relocation? No
Position Type Management
 
Start Your Journey With Us
Thank you for your interest in this position. It is a job opportunity with one
of Marriott International’s franchisees.
Please apply via email at: selina.louzado@deltamississauga.com
Additional Information: This hotel is owned and operated by an independent
franchisee| Delta Hotels by Marriott Toronto Mississauga. The franchisee
controls all aspects of the hotel’s employment policies and practices|
including the selection and hiring process. If you accept a position at this
hotel you will be employed by a franchisee and not by Marriott International.

Job Summary

As the newest Delta Hotel by Marriott| with 315 modern guestrooms and suites|
11|000+ square feet of stylish meeting space| onsite Starbucks® Coffee and
Driftwood Social Bar + Table| we are looking for a dynamic Director of Sales &
Marketing to join our team and embark on an exciting career.

Description

What’s your passion? Whether you are into binge watching the latest Netflix
series| pet photography or cheering on your favourite team| at Delta Hotels by
Marriott Toronto Mississauga| we’re interested in YOU. We employ people who
apply the same amount of care and passion to their jobs as they do their
hobbies – people who put our guests at the heart of everything they do. And
we’re looking for more people like this to join our friendly and professional
team. This role is responsible for developing and implementing the total sales
and marketing strategy of the hotel.

In this important role| you will lead the day-to-day activities for yourself
and a team of sales managers| catering manager and coordinator to plan|
organize| develop and communicate strategies and goals for an outstanding
hotel that has completed a major transformation and rebranding in the heart of
Mississauga. By demonstrating a “lead by example” attitude and management
style| you will lead the team effort to capture new accounts| maintaining
existing accounts| and implement innovative sales strategies to drive hotel
performance within group| business transient and leisure segments. You will
create and implement hotel-level tactical sales plans; analyze
current/potential market and sales trends and coordinate all activities to
maintain and increase revenue and market share. The Director of Sales &
Marketing will also develop and maintain strong relationships with officials
and representatives of local community groups and companies| and attend out-
of-town brand conferences and trade shows to capture new business and increase
sales for the hotel. Additional requirements include a passion to respond
quickly and effectively to inquiries for group guestroom blocks| business
travel RFP’s and self-confined meeting or catering requests. You will
contribute significantly to weekly yield meetings to ensure that revenues are
maximized through expert rate and inventory management practices. You will
play a key role to assist the General Manager in development of the hotel’s
Sales & Marketing Plan| Budget and month-end reporting and fully align with
Marriott’s Global Sales & Marketing teams to maximize brand benefits and
relationships. You will also take the lead to create and maintain a highly
compelling on-and-off-line image for the hotel| delivered through a best-in-
market website| various e-Channels| display ads| sponsor partnerships| and
sales collateral materials.

In return we’ll give you a competitive financial| bonus and benefits package
that will include healthcare| dental| vision| disability and life insurance
support. Hotel discounts worldwide are available as well as access to a wide
variety of discount programs and the chance to work with a great team of
people. Most importantly| we’ll give you the room to be yourself.

So what is your passion? Please get in touch and tell us how you could bring
your individual skills to our always-evolving team.

Heightened preference will be given to candidates with previous Marriott sales
leadership & systems experience (Opera PMS| CI/TY| One Yield| M.A.R.S.H.A.|
Marriott Bonvoy| Brandworks| MI Leads| MRDW| MarRFP ).

Requirements include a High School Diploma (University degree in related field
preferred)| 3-5 years of experience in a Hotel Sales leadership position with
direct reports| excellent telephone skills| the ability to handle multiple
tasks with strict deadlines in a fast paced| dynamic work environment and high
proficiency in MSWord| MS Excel & MS Outlook. Essential elements of success
also include strong organizational skills| accuracy in document preparation
and savvy online & social media skills. You must be able to travel to attend
workshops| trade shows| brand meetings| etc. You may be required to work
nights| weekends and/or holidays.

_This company is an equal opportunity employer._

frnch1

]

Franchised Sales Manager – BUSINESS TRANSIENT – Delta Hotels Toronto Airport & Conference Centre – Canada

On: By: admin

APPLY HERE

Job Number 20026387
Job Category Sales and Marketing
Location Delta Hotels Toronto Airport & Conference Centre| 655 Dixon
Road| Toronto| Ontario| Canada
Brand Delta Hotels and Resorts
Schedule Full-time
Relocation? No
Position Type Management
 
Start Your Journey With Us
Thank you for your interest in this position. It is a job opportunity with one
of Marriott International’s franchisees.
Please apply via email at: astafford@deltatorontoairport.com

Additional Information: This hotel is owned and operated by an independent
franchisee| KSD Enterprises Ltd. The franchisee controls all aspects of the
hotel’s employment policies and practices| including the selection and hiring
process. If you accept a position at this hotel you will be employed by a
franchisee and not by Marriott International.

The Sales Manager – BUSINESS TRANSIENT is a highly motivated| goal-
oriented individual responsible for the generation of successful achievement
and future development of significant sales volume produced at established
levels of profitability. Serving as the most visible ambassador of the Hotel|
this position requires exceptional organization and dedication to
interpersonal communications to fulfill the numerous responsibilities of
client relationships| industry involvement| business strategy| financial
accountability. Along with managing this market segment| additional smaller
markets will be assigned including but not limited to consortia| travel
agents| stop-overs and government group.

Job Responsibilities

Generate| achieve and develop targeted sales volume| reflecting budgeted levels of revenue generation and profitability.
Upsell/negotiate services to maximize revenue and profit.
Provide exceptional customer service through relationship development| strategizing account development and creating plans that fully exhibit commitment to the fulfillment of customer expectations.
Sell the Hotel creatively| utilizing a goals/benefits/features approach to securing business.
Assert comprehensive knowledge and keen awareness of both hotels primary market| its surrounding areas and resources.
Assert knowledge and maximization of any Brand programs; sell strategy and brand-specific pricing techniques (as applicable)
Maintain a working knowledge and awareness of the competition in current and changing conditions; frequently visiting facilities and reporting on the business climate as it relates to competitive advantage.
Proactively prospect| research and solicit new accounts.
Identify and develop new market opportunities and strategies| proactively pursuing the appropriate mix and type of business that will best achieve both hotels sales plan and direction.
Responsible for maintaining the integrity of Sales activities and reports in CI/TY
Participate in team brainstorming sessions| hotel staff meetings and client events as required for specific business situation| or as requested by Director of Sales & Marketing.
Conduct site inspections| escort client visits| actively entertain| and personally interact with customers.
Promote the Hotel through regular industry involvement and exposure at local and/or national events. Acts as liaison with Marriott Sales Team and Tourism Toronto.
Maintain a high level of professional standards including appearance| demeanor| ethics and image of self.
Maintain positive employee relations in a supportive| team-oriented environment.

Job Requirements

High school diploma or GED; 4 years’ experience in sales and marketing in a full service hotel

OR

2-year degree from an accredited university in Business Administration| Marketing| Hotel and Restaurant Management| or related major;
2 to 3 years’ experience in sales and marketing in a full service hotel.
Possess strong sales and negotiation skills.
Proven prospecting and new business development abilities.
Must have working knowledge in the Business Transient Market.
CI/TY Marriott Sales & Catering systems preferred.
Microsoft Word| Excel| Powerpoint.

_This company is an equal opportunity employer._

frnch1

]

Sales Executive – Corporate & Government Group and Business Travel Market – The Westin Edmonton – Canada

On: By: admin

APPLY HERE

Job Number 20003727
Job Category Sales and Marketing
Location The Westin Edmonton| 10135 100 St NW| Edmonton| Alberta| Canada
 
Brand Westin Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Management
Start Your Journey With Us
At Westin| we are committed to empowering the well-being of our guests by
providing a refreshing environment| thoughtful amenities| and revitalizing
programming to help ensure that they leave feeling better than when they
arrived. We recognize that travel can be disruptive to our guests’ well-being|
and we’re energized to assist as partners in helping them maintain control and
soaring above it all while on the road. Everything we do is designed to help
guests be at their best| and they appreciate our supportive attitude|
anticipatory service and extensive knowledge on how to best assist them
throughout their stay. We are looking for dynamic people who are excited to
join the team and ready to jump into any situation to give a helping hand. If
you’re someone who has is positive| adaptable and intuitive| and has a genuine
interest in the well-being of others around you| we invite you to discover how
at Westin| together we can rise.

JOB SUMMARY

Handles customer inquires and acts as the on-property liaison for group sales
within the pre-defined peak room parameters for Property Sales. Contracts and
closes group business in addition to conducting site inspections. Verifies
business is turned over properly and in a timely fashion for quality service
delivery. Achieves group revenue goals by actively up-selling each business
opportunity to maximize revenue opportunity. Implements the brand’s service
strategy and applicable brand initiatives in all aspects of the sales process
and drives customer loyalty by delivering service excellence throughout each
customer experience.

CANDIDATE PROFILE

Education and Experience

Required:

• High school diploma or GED; 4 years experience in the sales and marketing|
guest services| front desk| or related professional area.

OR

• 2-year degree from an accredited university in Business Administration|
Marketing| Hotel and Restaurant Management| or related major; 2 years
experience in the sales and marketing or related professional area.

Preferred:

• Large group sales experience.

CORE WORK ACTIVITIES

Managing Sales Activities

• Handles customer inquiries and acts as the on-property liaison for group
sales within the pre-defined peak room parameters for Property sales.

• Achieves group revenue goals by responding to incoming group/catering
opportunities for the property that are within the pre-defined peak room
parameters.

• Understands the overall market (e.g.| competitors’ strengths and weaknesses|
economic trends| supply and demand etc.) and knows how to sell against them.

• Closes the best opportunities for the property based on market conditions
and property needs.

• Uses negotiating skills and creative selling abilities to close on business
and negotiate contracts.

• Achieves group revenue goals by actively up-selling each business
opportunity to maximize revenue opportunity.

• Partners with the sales team to identify new group/catering business and
achieve personal and property revenue goals.

• Acts as the on-property liaison for group events over the Group Sales peak
room parameters of the Sales Office.

• Develops group sales revenue and operation budgets| and provides forecasting
reports.

• Works with the management team to create and implement a group
sales/marketing plan addressing revenue| customers| and market.

• Assists with selling| implementation| and follow-through of group sales
promotions.

• Attends pre- and post-convention meetings to understand group needs| obtain
feedback on quality of product (e.g.| rooms| meeting facilities and equipment|
food and beverage)| service levels| and overall satisfaction.

• Provides accurate| complete| and effective turnover to Event Management.

• Executes and supports Marriott’s Customer Service Standards and hotel’s
Brand Standards.

• Conducts site inspections| as required.

• Monitors same day selling procedures to maximize room revenue and control
hotel occupancy.

• Executes and supports the operational aspects of business booked (e.g.|
generating proposal| writing contract| customer correspondence).

• Participates in and practices daily service basics of the brand

• Verifies that the property implements a seamless turnover from sales to
operations and back to sales while consistently delivering high level of
service.

• Monitors the effective resolution of guest issues that arise as a result of
the sales process by creating mechanisms to channel issues to property
leadership and/or other appropriate stakeholders.

• Performs other duties| as assigned| to meet business needs.

Building Successful Relationships

• Develops relationship with existing and new customers to enable future
bookings through sales calls| entertainment| FAM trips| trade shows| etc.

• Develops relationships within the community to strengthen and expand
customer base for group/catering sales opportunities.

• Partners with Event Management and/or Operations in providing a customer
experience that exceeds the customer’s expectations.

• Executes exemplary customer service to drive customer satisfaction and
loyalty by assisting the customer and verifying their satisfaction before and
during their program/event.

• Implements the brand’s service strategy and applicable brand initiatives in
all aspects of the sales process and drives customer loyalty by delivering
service excellence throughout each customer experience.

• Serves the customer by understanding their needs and recommending the
appropriate features and services that best meet their needs and exceed their
expectations| while building a relationship and loyalty to Marriott.

• Gains understanding of the property’s primary target customer and service
expectations; serves the customer by understanding their business| business
issues and concerns| to offer better business solution both prior to| and
during| the program/event.

Strong business acumen and a strong understanding of the Corporate Group| Government Group| and Business Travel segments

Ability to solicit| prospect| uncover and secure new opportunities within the core segments for the property. This includes the ability to further develop relationships with key stakeholders in the market.

Effectively manage time in order to further grow and develop our share of Business Travel volumes in the calendar year while achieving established goals in all segments

_

Reservations Supervisor – Delta Hotels Quebec – Canada

On: By: admin

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Job Number 20028114
Job Category Reservations
Location Delta Hotels Quebec| 690 Boulevard Rene-Levesque Est| Quebec|
Quebec| Canada
Brand Delta Hotels and Resorts
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly
 
Start Your Journey With Us
With our diverse portfolio of locations| you’ll find Delta Hotels in world-
renowned cities and prestigious resorts across Canada. Delta Hotels is a
Marriott International brand and offers you the opportunity to find the
hospitality job and career journey that|s right for you. With more than 1100
managed properties and 19 brands you|ll find Marriott International in your
neighborhood and in more than 74 countries across the globe. Find Your World™
at Delta Hotels.

Job Summary

Oversee accuracy of room blocks| reservations| and group market codes.
Communicate company values and/or culture to new employees. Review and
implement new Reservations procedures. Process all reservation requests|
changes| and cancellations received by phone| fax| or mail. Identify guest
reservation needs and determine appropriate room type. Verify availability of
room type and rate. Explain guarantee| special rate| and cancellation policies
to callers. Accommodate and document special requests. Answer questions about
property facilities/services and room accommodations. Follow sales techniques
to maximize revenue. Input and access data in reservation system. Respond to
any challenges found for accommodating rooming requests. Set-up proper billing
accounts according to Accounting policies. Troubleshoot| resolve| and document
guest issues and concerns or escalate/refer to appropriate individual. Assist
management in training| scheduling| counseling| and motivating and coaching
employees; serve as a role model and first point of contact of the Guarantee
of Fair Treatment/Open Door Policy process. Follow all company policies and
procedures; ensure uniform and personal appearance are clean and professional;
maintain confidentiality of proprietary information; protect company assets.
Welcome and acknowledge all guests according to company standards; anticipate
and address guests| service needs; thank guests with genuine appreciation.
Speak with others using clear and professional language; prepare and review
written documents accurately and completely; answer telephones using
appropriate etiquette. Develop and maintain positive working relationships
with others. Comply with quality assurance expectations and standards. Read
and visually verify information in a variety of formats. Move| lift| carry|
push| pull| and place objects weighing less than or equal to 10 pounds without
assistance. Perform other reasonable job duties as requested by Supervisors.

_

Sales Executive – SMERF – The Westin Edmonton – Canada

On: By: admin

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Job Number 20019199
Job Category Sales and Marketing
Location The Westin Edmonton| 10135 100 St NW| Edmonton| Alberta| Canada
 
Brand Westin Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Management
Start Your Journey With Us
At Westin| we are committed to empowering the well-being of our guests by
providing a refreshing environment| thoughtful amenities| and revitalizing
programming to help ensure that they leave feeling better than when they
arrived. We recognize that travel can be disruptive to our guests’ well-being|
and we’re energized to assist as partners in helping them maintain control and
soaring above it all while on the road. Everything we do is designed to help
guests be at their best| and they appreciate our supportive attitude|
anticipatory service and extensive knowledge on how to best assist them
throughout their stay. We are looking for dynamic people who are excited to
join the team and ready to jump into any situation to give a helping hand. If
you’re someone who has is positive| adaptable and intuitive| and has a genuine
interest in the well-being of others around you| we invite you to discover how
at Westin| together we can rise.

JOB SUMMARY

Handles customer inquires and acts as the on-property liaison for group sales
within the pre-defined peak room parameters for Property Sales. Contracts and
closes group business in addition to conducting site inspections. Verifies
business is turned over properly and in a timely fashion for quality service
delivery. Achieves group revenue goals by actively up-selling each business
opportunity to maximize revenue opportunity. Implements the brand’s service
strategy and applicable brand initiatives in all aspects of the sales process
and drives customer loyalty by delivering service excellence throughout each
customer experience.

CANDIDATE PROFILE

Education and Experience

Required:

• High school diploma or GED; 4 years experience in the sales and marketing|
guest services| front desk| or related professional area.

OR

• 2-year degree from an accredited university in Business Administration|
Marketing| Hotel and Restaurant Management| or related major; 2 years
experience in the sales and marketing or related professional area.

Preferred:

• Sales experience preferred; Full Service Brand recommended.

CORE WORK ACTIVITIES

Managing Sales Activities

• Handles customer inquiries and acts as the on-property liaison for group
sales within the pre-defined peak room parameters for Property sales.

• Achieves group revenue goals by responding to incoming group/catering
opportunities for the property that are within the pre-defined peak room
parameters.

• Understands the overall market (e.g.| competitors’ strengths and weaknesses|
economic trends| supply and demand etc.) and knows how to sell against them.

• Closes the best opportunities for the property based on market conditions
and property needs.

• Uses negotiating skills and creative selling abilities to close on business
and negotiate contracts.

• Achieves group revenue goals by actively up-selling each business
opportunity to maximize revenue opportunity.

• Partners with the sales team to identify new group/catering business and
achieve personal and property revenue goals.

• Acts as the on-property liaison for group events over the Group Sales peak
room parameters of the Sales Office.

• Develops group sales revenue and operation budgets| and provides forecasting
reports.

• Works with the management team to create and implement a group
sales/marketing plan addressing revenue| customers| and market.

• Assists with selling| implementation| and follow-through of group sales
promotions.

• Attends pre- and post-convention meetings to understand group needs| obtain
feedback on quality of product (e.g.| rooms| meeting facilities and equipment|
food and beverage)| service levels| and overall satisfaction.

• Provides accurate| complete| and effective turnover to Event Management.

• Executes and supports Marriott’s Customer Service Standards and hotel’s
Brand Standards.

• Conducts site inspections| as required.

• Monitors same day selling procedures to maximize room revenue and control
hotel occupancy.

• Executes and supports the operational aspects of business booked (e.g.|
generating proposal| writing contract| customer correspondence).

• Participates in and practices daily service basics of the brand

• Verifies that the property implements a seamless turnover from sales to
operations and back to sales while consistently delivering high level of
service.

• Monitors the effective resolution of guest issues that arise as a result of
the sales process by creating mechanisms to channel issues to property
leadership and/or other appropriate stakeholders.

• Performs other duties| as assigned| to meet business needs.

Building Successful Relationships

• Develops relationship with existing and new customers to enable future
bookings through sales calls| entertainment| FAM trips| trade shows| etc.

• Develops relationships within the community to strengthen and expand
customer base for group/catering sales opportunities.

• Partners with Event Management and/or Operations in providing a customer
experience that exceeds the customer’s expectations.

• Executes exemplary customer service to drive customer satisfaction and
loyalty by assisting the customer and verifying their satisfaction before and
during their program/event.

• Implements the brand’s service strategy and applicable brand initiatives in
all aspects of the sales process and drives customer loyalty by delivering
service excellence throughout each customer experience.

• Serves the customer by understanding their needs and recommending the
appropriate features and services that best meet their needs and exceed their
expectations| while building a relationship and loyalty to Marriott.

• Gains understanding of the property’s primary target customer and service
expectations; serves the customer by understanding their business| business
issues and concerns| to offer better business solution both prior to| and
during| the program/event.

_

Sales Manager – Group (1 year maternity leave coverage) – Delta Hotels Whistler Village Suites – Canada

On: By: admin

APPLY HERE

Job Number 20020594
Job Category Sales and Marketing
Location Delta Hotels Whistler Village Suites| 4308 Main St| Whistler|
British Columbia| Canada
Brand Delta Hotels and Resorts
Schedule Full-time
Relocation? No
Position Type Management
 
Start Your Journey With Us
With our diverse portfolio of locations| you’ll find Delta Hotels in world-
renowned cities and prestigious resorts across Canada. Delta Hotels is a
Marriott International brand and offers you the opportunity to find the
hospitality job and career journey that|s right for you. With more than 1100
managed properties and 19 brands you|ll find Marriott International in your
neighborhood and in more than 74 countries across the globe. Find Your World™
at Delta Hotels.

Please note this is to cover a 1 year maternity leave. Expected dates of
position are from mid-April 2020 to mid-April 2021.

JOB SUMMARY

Handles customer inquires and acts as the on-property liaison for group sales
within the pre-defined peak room parameters for Property Sales. Contracts and
closes group business in addition to conducting site inspections. Verifies
business is turned over properly and in a timely fashion for quality service
delivery. Achieves group revenue goals by actively up-selling each business
opportunity to maximize revenue opportunity. Implements the brand’s service
strategy and applicable brand initiatives in all aspects of the sales process
and drives customer loyalty by delivering service excellence throughout each
customer experience.

CANDIDATE PROFILE

Education and Experience

Required:

• High school diploma or GED; 4 years experience in the sales and marketing|
guest services| front desk| or related professional area.

OR

• 2-year degree from an accredited university in Business Administration|
Marketing| Hotel and Restaurant Management| or related major; 2 years
experience in the sales and marketing or related professional area.

Preferred:

• Large group sales experience.

CORE WORK ACTIVITIES

Managing Sales Activities

• Handles customer inquiries and acts as the on-property liaison for group
sales within the pre-defined peak room parameters for Property sales.

• Achieves group revenue goals by responding to incoming group/catering
opportunities for the property that are within the pre-defined peak room
parameters.

• Understands the overall market (e.g.| competitors’ strengths and weaknesses|
economic trends| supply and demand etc.) and knows how to sell against them.

• Closes the best opportunities for the property based on market conditions
and property needs.

• Uses negotiating skills and creative selling abilities to close on business
and negotiate contracts.

• Achieves group revenue goals by actively up-selling each business
opportunity to maximize revenue opportunity.

• Partners with the sales team to identify new group/catering business and
achieve personal and property revenue goals.

• Acts as the on-property liaison for group events over the Group Sales peak
room parameters of the Sales Office.

• Develops group sales revenue and operation budgets| and provides forecasting
reports.

• Works with the management team to create and implement a group
sales/marketing plan addressing revenue| customers| and market.

• Assists with selling| implementation| and follow-through of group sales
promotions.

• Attends pre- and post-convention meetings to understand group needs| obtain
feedback on quality of product (e.g.| rooms| meeting facilities and equipment|
food and beverage)| service levels| and overall satisfaction.

• Provides accurate| complete| and effective turnover to Event Management.

• Executes and supports Marriott’s Customer Service Standards and hotel’s
Brand Standards.

• Conducts site inspections| as required.

• Monitors same day selling procedures to maximize room revenue and control
hotel occupancy.

• Executes and supports the operational aspects of business booked (e.g.|
generating proposal| writing contract| customer correspondence).

• Participates in and practices daily service basics of the brand

• Verifies that the property implements a seamless turnover from sales to
operations and back to sales while consistently delivering high level of
service.

• Monitors the effective resolution of guest issues that arise as a result of
the sales process by creating mechanisms to channel issues to property
leadership and/or other appropriate stakeholders.

• Lead generation for the Canada Sales Office which also contributes to our
Hotel goals.

• Performs other duties| as assigned| to meet business needs.

Building Successful Relationships

• Develops relationship with existing and new customers to enable future
bookings through sales calls| entertainment| FAM trips| trade shows| etc.

• Develops relationships within the community to strengthen and expand
customer base for group/catering sales opportunities.

• Partners with Event Management and/or Operations in providing a customer
experience that exceeds the customer’s expectations.

• Executes exemplary customer service to drive customer satisfaction and
loyalty by assisting the customer and verifying their satisfaction before and
during their program/event.

• Implements the brand’s service strategy and applicable brand initiatives in
all aspects of the sales process and drives customer loyalty by delivering
service excellence throughout each customer experience.

• Serves the customer by understanding their needs and recommending the
appropriate features and services that best meet their needs and exceed their
expectations| while building a relationship and loyalty to Marriott.

• Gains understanding of the property’s primary target customer and service
expectations; serves the customer by understanding their business| business
issues and concerns| to offer better business solution both prior to| and
during| the program/event.

_

Director of Sales – The Westin Ottawa – Canada

On: By: admin

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Job Number 20001144
Job Category Sales and Marketing
Location The Westin Ottawa| 11 Colonel By Dr| Ottawa| Ontario| Canada
 
Brand Westin Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Management
Start Your Journey With Us
At Westin| we are committed to empowering the well-being of our guests by
providing a refreshing environment| thoughtful amenities| and revitalizing
programming to help ensure that they leave feeling better than when they
arrived. We recognize that travel can be disruptive to our guests’ well-being|
and we’re energized to assist as partners in helping them maintain control and
soaring above it all while on the road. Everything we do is designed to help
guests be at their best| and they appreciate our supportive attitude|
anticipatory service and extensive knowledge on how to best assist them
throughout their stay. We are looking for dynamic people who are excited to
join the team and ready to jump into any situation to give a helping hand. If
you’re someone who has is positive| adaptable and intuitive| and has a genuine
interest in the well-being of others around you| we invite you to discover how
at Westin| together we can rise.

JOB SUMMARY

Functions as the business leader of the property’s sales department for
properties with bookings exceeding parameters of the Group Sales teams within
the Sales Office. Provides day to day leadership to a small team of on-
property sales associates and pulls through a number of above-property sales
channels (e.g.| Market Sales| Sales Office) in order to achieve hotel sales
objectives| booking goals and property revenues. Develops strategic working
relationships with leaders of these sales channels in order to proactively
position and drive sales to the property. Interfaces with the Regional
Marketing & eCommerce team to review collateral and execute the property’s
marketing plan as well as pull through regional and national promotions.
Develops and implements property–wide strategies that deliver products and
services to meet or exceed the needs and expectations of the brand’s target
customer profile and property associates and provides a return on investment
to the owner and Marriott International.

CANDIDATE PROFILE

Education and Experience

Required:

• 2-year degree from an accredited university in Business Administration|
Marketing| Hotel and Restaurant Management| or related major; 4 years
experience in the sales and marketing or related professional area.

OR

• 4-year bachelor|s degree in Business Administration| Marketing| Hotel and
Restaurant Management| or related major; 2 years experience in the sales and
marketing or related professional area.

Preferred:

• 4 year college degree.

• Demonstrated skills in supervising a team.

• Lodging sales experience.

• Hotel industry work experience| demonstrating progressive career growth and
a pattern of exceptional performance.

CORE WORK ACTIVITIES

Managing Sales Activities

• Executes the sales strategy and verifies that individual booking goals are
met for both on-property staff and off-property sales channels.

• Partners with the Market Sales & Sales Office teams to establish successful
account deployment and execution.

• Serves as the sales contact for the General Manager| property leadership
team| Market Sales Sales and Sales Office leaders.

• Serves as the sales contact for customers; serves as the customer advocate.

• Serves as the property sales liaison with Market Sales| Sales Office|
Revenue Management| Event Management| Regional Marketing Communications and
other hotel departments as appropriate.

• Provides customer intelligence in evaluating the market and economic trends
that may lead to changes in sales strategy to meet or exceed customer
expectations.

• Reviews the Smith Travel Research STAR report| competitive shopping reports
and uses other resources to maintain an awareness of the hotel’s market
position.

• Researches competitor’s sales team strategies to identify ways to grow
occupancy and RevPAR and increase market share.

• Attends sales strategy meetings to provide input on weekly and overall sales
strategy.

• Participates in business planning with the Regional Marketing & eCommerce
team.

• Suggests innovative marketing ideas and proactively develops deployment
strategies to continue to grow market share.

• Determines and develops marketing communication activities.

• Participates in sales calls with members of the on-property and/or off-
property sales team to acquire new business and/or close on business.

• Identifies public relations opportunities and works with the Regional
Marketing & eCommerce Team to coordinate activities that augment the overall
marketing communication strategy.

• Supports the General Manager by coordinating crisis communications.

• Executes and supports Marriott’s Customer Service Standards and hotel’s
Brand Standards.

• Executes and supports the operational aspects of business booked (e.g.|
generating proposal| writing contract| customer correspondence).

• Participates in and practices daily service basics of the brand.Verifies
that the property implements a seamless turnover from sales to operations and
back to sales while consistently delivering high level of service.

• Maintains successful performance by increasing revenues| controlling
expenses and providing a return on investment for the owner and Marriott
International.

• Interfaces with the Regional Marketing & eCommerce team to review collateral
and execute the property’s marketing plan as well as pull through regional and
national promotions.

• Performs other duties| as assigned| to meet business needs.

Building Successful Relationships

• Develops strong partnerships with local organizations to further increase
brand/product awareness.

• Develops and manages internal key stakeholder relationships.

• Develops strong community and public relations by obtaining property
participation in local| regional and national tradeshows and client events.

• Executes exemplary customer service to drive customer satisfaction and
loyalty by assisting the customer and monitoring their satisfaction before and
during their program/event.

• Serves the customer by understanding their needs and recommending the
appropriate features and services that best meet their needs and exceed their
expectations| while building a relationship and loyalty to Marriott.

• Gains understanding of the hotel’s primary target customer and service
expectations; serves the customer by understanding their business| business
issues and concerns| to offer better business solution both prior to| and
during the program/event.

• Monitors the effective resolution of guest issues that arise as a result of
the sales process by creating mechanisms to channel issues to property
leadership and/or other appropriate stakeholders.

• Develops strategic working relationships with leaders of these sales
channels in order to proactively position and drive sales to the property.

Leadership

• Functions as the business leader of the property’s sales department for
properties with bookings exceeding parameters of the Group Sales teams within
the Sales Office.

• Coaches leaders of revenue generating departments in developing effective
revenue strategies and setting aggressive goals that will drive the property|s
financial performance.

• Develops sales goals and strategies and creates alignment with the brand
business strategy.

• Verifies that Sales team understands and is leveraging Marriott
International (MI) demand engines to full potential.

• Works with Human Resources| Engineering and Loss Prevention to maintain
compliance with local| state and federal regulations and/or union
requirements.

• Partners with Human Resources to attract| develop and retain the right
people in order to support the strategic priorities of the market.

• Verifies that effective structures| processes| jobs and performance
management systems are in place.

• Sets goals and expectations for direct reports using the Leadership
Performance Process (LPP)| aligns performance and rewards| appropriately
address performance issues and holds staff accountable for successful results.

• Forecasts talent needs and manages talent acquisition strategy with Human
Resources (HR) to minimize lost time due to turnover.

• Keeps an active list of the competition’s best sales people and executes a
recruitment and acquisition plan with HR.

• Champions leadership development and workforce planning priorities by
assessing| selecting| retaining and developing diverse| high-caliber talent
that can lead the organization today and strengthen the leadership bench for
the future; continues to upgrade the sales talent; works with HR to anticipate
future talent needs based on business growth plans.

• Identifies| trains and mentors group sales associates; utilizes all
available on the job training tools for associates.

• Transfers functional knowledge and develops group sales skills of other
discipline managers.

• Provides day to day leadership to a small team of on-property sales
associates and pulls through a number of above-property sales channels (e.g.|
Market Sales| Sales Office) in order to achieve hotel sales objectives|
booking goals and property revenues.

_

Sales Executive – Toronto Airport Marriott Hotel – Canada

On: By: admin

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Job Number 20013695
Job Category Sales and Marketing
Location Toronto Airport Marriott Hotel| 901 Dixon Road| Toronto|
Ontario| Canada
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Relocation? No
Position Type Management
 
Start Your Journey With Us
Marriott International portfolio of brands includes both JW Marriott and
Marriott Hotels.
Marriott Hotels | Marriott International???s flagship brand with more than
500 global locations| is advancing the art of hosting so that our guests can
travel brilliantly. As a host with Marriott Hotels| you will help keep this
promise by delivering premium choices| sophisticated style| and well-crafted
details. With your skills and imagination| together we will innovate and
reinvent the future of travel.

JW Marriott is part of Marriott International|s luxury portfolio and
consists of more than 80 beautiful properties in gateway cities and
distinctive resort locations around the world. JW believes our associates come
first. Because if you???re happy| our guests will be happy. It???s as simple as
that. Our hotels offer a work experience unlike any other| where you???ll be
part of a community and enjoy a true camaraderie with a diverse group of co-
workers. JW creates opportunities for training| development| recognition and
most importantly| a place where you can really pursue your passions in a
luxury environment. Treating guests exceptionally starts with the way we take
care of our associates. That???s The JW Treatment???.

JOB SUMMARY

Handles customer inquires and acts as the on-property liaison for group sales
within the pre-defined peak room parameters for Property Sales. Contracts and
closes group business in addition to conducting site inspections. Verifies
business is turned over properly and in a timely fashion for quality service
delivery. Achieves group revenue goals by actively up-selling each business
opportunity to maximize revenue opportunity. Implements the brand???s service
strategy and applicable brand initiatives in all aspects of the sales process
and drives customer loyalty by delivering service excellence throughout each
customer experience.

CANDIDATE PROFILE

Education and Experience

Required:

??? High school diploma or GED; 4 years experience in the sales and marketing|
guest services| front desk| or related professional area.

OR

??? 2-year degree from an accredited university in Business Administration|
Marketing| Hotel and Restaurant Management| or related major; 2 years
experience in the sales and marketing or related professional area.

Preferred:

??? Large group sales experience.

CORE WORK ACTIVITIES

Managing Sales Activities

??? Handles customer inquiries and acts as the on-property liaison for group
sales within the pre-defined peak room parameters for Property sales.

??? Achieves group revenue goals by responding to incoming group/catering
opportunities for the property that are within the pre-defined peak room
parameters.

??? Understands the overall market (e.g.| competitors??? strengths and weaknesses|
economic trends| supply and demand etc.) and knows how to sell against them.

??? Closes the best opportunities for the property based on market conditions
and property needs.

??? Uses negotiating skills and creative selling abilities to close on business
and negotiate contracts.

??? Achieves group revenue goals by actively up-selling each business
opportunity to maximize revenue opportunity.

??? Partners with the sales team to identify new group/catering business and
achieve personal and property revenue goals.

??? Acts as the on-property liaison for group events over the Group Sales peak
room parameters of the Sales Office.

??? Develops group sales revenue and operation budgets| and provides forecasting
reports.

??? Works with the management team to create and implement a group
sales/marketing plan addressing revenue| customers| and market.

??? Assists with selling| implementation| and follow-through of group sales
promotions.

??? Attends pre- and post-convention meetings to understand group needs| obtain
feedback on quality of product (e.g.| rooms| meeting facilities and equipment|
food and beverage)| service levels| and overall satisfaction.

??? Provides accurate| complete| and effective turnover to Event Management.

??? Executes and supports Marriott???s Customer Service Standards and hotel???s
Brand Standards.

??? Conducts site inspections| as required.

??? Monitors same day selling procedures to maximize room revenue and control
hotel occupancy.

??? Executes and supports the operational aspects of business booked (e.g.|
generating proposal| writing contract| customer correspondence).

??? Participates in and practices daily service basics of the brand

??? Verifies that the property implements a seamless turnover from sales to
operations and back to sales while consistently delivering high level of
service.

??? Monitors the effective resolution of guest issues that arise as a result of
the sales process by creating mechanisms to channel issues to property
leadership and/or other appropriate stakeholders.

??? Performs other duties| as assigned| to meet business needs.

Building Successful Relationships

??? Develops relationship with existing and new customers to enable future
bookings through sales calls| entertainment| FAM trips| trade shows| etc.

??? Develops relationships within the community to strengthen and expand
customer base for group/catering sales opportunities.

??? Partners with Event Management and/or Operations in providing a customer
experience that exceeds the customer???s expectations.

??? Executes exemplary customer service to drive customer satisfaction and
loyalty by assisting the customer and verifying their satisfaction before and
during their program/event.

??? Implements the brand???s service strategy and applicable brand initiatives in
all aspects of the sales process and drives customer loyalty by delivering
service excellence throughout each customer experience.

??? Serves the customer by understanding their needs and recommending the
appropriate features and services that best meet their needs and exceed their
expectations| while building a relationship and loyalty to Marriott.

??? Gains understanding of the property???s primary target customer and service
expectations; serves the customer by understanding their business| business
issues and concerns| to offer better business solution both prior to| and
during| the program/event.

_

Senior Market Account Executive – Canada (Remote Based) – Canada Regional Office

On: By: admin

APPLY HERE

Job Number 19173671
Job Category Sales and Marketing
Location Canada Regional Office| 2425 Mathewson Blvd. E| Suite 100|
Mississauga| Ontario| Canada
Brand Corporate
Schedule Full-time
Relocation? No
Position Type Management
 
Start Your Journey With Us
Marriott International is the world???s largest hotel company| with more brands|
more hotels and more opportunities for associates to grow and succeed. We
believe a great career is a journey of discovery and exploration. So| we ask|
where will your journey take you?

JOB SUMMARY

Leads and manages a cross-area sales team of account executives in Corporate|
Luxury| Association| Mid-Market/Prospect| Airline| Consortia or Tour & Travel
segment(s) as assigned. Maintains operational excellence by directing
productive| streamlined administrative functions and creating a selling
environment that keeps non-sales activity away from the cross-sales area team.
Maintains high performance levels by developing clear accountabilities| hiring
the best candidates| providing development opportunities| addressing
performance issues| and aligning performance and rewards to total account
performance and property accountability. Hires| retains| and develops diverse|
high caliber talent that makes a strong| positive impact on the organization.
Anticipates future talent based on business needs. Provides account management
support for deployed accounts for assigned segment(s). Applies the principles
of strategic account management and team-based selling| and partners with the
appropriate US Account Sales / Global Sales Organization to fully understand
the overall account strategy and how best to execute the strategy for deployed
accounts. Develops strategic relationships with ocall buyers with the purpose
of penetrating and growing market share and driving revenue. Coordinates and
manages large group transactions (e.g.| in-market and out-bound) with Sales
Offices and/or hotels on behalf of the buyers and provides leadership to
Business Transient Sales Managers.

CANDIDATE PROFILE

Education and Experience

Required:

??? High school diploma or GED; 4 years experience in the sales and marketing|
guest services| front desk| or related professional area.

OR

??? 2-year degree from an accredited university in Business Administration|
Marketing| Hotel and Restaurant Management| or related major; 2 years
experience in the sales and marketing or related professional area.

Preferred:

??? 4-year bachelor|s degree in Business Administration| Marketing| Hotel and
Restaurant Management.

??? Proven leadership skills in supervising and managing associates.

??? Lodging sales experience.

??? Account management experience

CORE WORK ACTIVITIES

Managing Sales Activities

??? Implements the overall account strategy for deployed accounts at the buying
locations.

??? Verifies that the strategy is in alignment with the overall US Account /
global account goals.

??? Retains| expands| and grows account revenue through account growth| margin
management| and implementation of Sales and Marketing initiatives.

??? Executes sales deployment strategies in partnership with the US Account
Sales Directors /Global Account Directors that maximize the utilization of
available sales resources.

??? Leverages appropriate corporate (e.g.| US Account Sales Directors| Global
Account Directors| ecommerce| Marketing| etc.) and market resources (e.g.|
sales office| property leadership) to verify the pull-through and sustainment
of account strategies and guest solutions.

??? Coordinates and manages large group transactions (e.g.| in market and
outbound) with Sales Offices and hotels on behalf of buyers.

??? Leads the Business Travel (BT) pricing of assigned accounts in partnership
with Revenue Strategy and US Account leadership.

??? Champions business transformation and change efforts in support of Sales and
Marketing strategies.

??? Achieves account revenue and sales goals as defined by US Account
leadership. Develops and achieves operating budgets and manages controllable
expenses.

??? Leverages methodologies and technical and business knowledge.

??? Anticipates and identifies business opportunities and challenges and
responds with a profitable strategy that aligns with overall business
direction.

??? Increases penetration of high potential accounts to optimize demand across
all brands and satisfy important property needs.

??? Leverages all available sales channels (e.g.| marriott.com| group and
transient intermediaries| field sales| worldwide reservation offices) to
optimize sales revenues.

??? Applies the principles of strategic account management and team-based
selling| and partners with the US Account Sales| Global Sales Organizations as
appropriate to fully understand the overall account strategy and how best to
execute the strategy.

??? Coordinates and manages large group transactions (in-market and out-bound)
with Sales Offices and/or hotels and provides leadership to Business Transient
Sales Managers.

??? Performs other duties| as assigned| to meet business needs.

Building Successful Relationships

??? Manages relationships with buyers to optimize account reach and share.

??? Serves as account???s ???local service guarantee??? by verifying that outstanding
service delivery is maintained at every customer touch point and issues are
resolved in a timely manner to the customers??? 100% satisfaction.

??? Acts as the customer???s advocate through understanding local account needs
and opportunities.

??? Identifies emerging business opportunities and risks in the market to
determine strategic Sales and Marketing implications and provides feedback to
key stakeholders (e.g.| US Account Sales Team| Market and hotel leadership|
Sales Office etc.); partners with key stakeholders in account planning and
determining strategy execution.

??? Creates strong partnerships between field and corporate by maintaining a
productive dialogue and exchange of ideas.

??? Develops strategic relationships with local buyers with the purpose of
penetrating and growing market share and driving revenue to hotels.

Leadership

??? Leads and manages a cross-area sales team of account executives for assigned
segment(s).

??? Directs the day-to-day operations of the account managers; monitors local
execution of the account plan and verifies that it is aligned with the overall
account strategy.

??? Promotes accountability to achieve desired business results.

??? Maintains operational excellence by directing productive| streamlined
administrative functions and creating a selling environment that keeps non-
sales activity away from the cross-sales area team.

??? Maintains high performance levels by developing clear accountabilities|
hiring the best candidates| providing development opportunities| addressing
performance issues| and aligning performance and rewards to total account
performance and property accountability.

??? Hires| retains| and develops diverse| high caliber talent that makes a
strong| positive impact on the organization. Anticipates future talent based
on business needs.

??? Develops pipeline of talent and career path by pursuing opportunities for
cross-segment exposure and broadening.

??? Verifies that the organization has the necessary resources and latest sales
tools| including ARM|SFAWeb|CI and value-added products & services| and that
they are being used effectively to maximize productivity and build sustainable
competitive advantage.

_