Group & Catering Sales Team Leader| Toronto Downtown – Central Canada Sales Office

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Job Number 19078169
Job Category Sales and Marketing
Location Central Canada Sales Office| 2425 Matheson Blvd. E.| Suite 100 |
Mississauga| Ontario| Canada
Brand Corporate
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
Marriott International is the world’s largest hotel company| with more brands|
more hotels and more opportunities for associates to grow and succeed. We
believe a great career is a journey of discovery and exploration. So| we ask|
where will your journey take you?

JOB SUMMARY

Directs the day-to-day operations for a team of group sales managers selling
for hotels at the 1-50 Group Sales peak room night parameters. Works in
partnership with the Sr. Director of the Canada Sales Office to maintain the
effectiveness| quality| and productivity of the opportunity management team.
Partners closely with the Market Sales team and hotels to successfully execute
the sales strategy by focusing on transactional excellence for customer
accounts served in the market. Handles incoming leads for group business|
aligns customer preferences with brand needs| and actively up-sells each
business opportunity to maximize revenues and drive customer loyalty.
Maintains knowledge of group transactions and a detailed understanding of
property operations| food and beverage| and planning. Builds and maintains
strong working relationships internally to enable cross-functional
communication and opportunity development.

CANDIDATE PROFILE

Education and Experience

Required:

• High school diploma or GED; 4 years experience in the sales and marketing|
guest services| front desk| or related professional area.
OR

• 2-year degree from an accredited university in Business Administration|
Marketing| Hotel and Restaurant Management| or related major; 2 years
experience in the sales and marketing or related professional area.

Preferred:

• 4 year college degree.

• Supervisory experience.

• Experience selling group business| either at a property or in a sales
office.

• Knowledge of property operations| Food and Beverage (F&B).

• Knowledge of the group sales process for all brands and how to close a sale.

• Team-based selling experience.

• Hospitality Management Degree.

CORE WORK ACTIVITIES

Managing Sales Activities

• Partners with Market Sales team and properties to execute sales strategies
and close group and catering business within the parameters handled by the
Group Sales teams within the Sales Office

• Manages and deploys sales resources to close the best opportunities for each
property based on market conditions and individual property needs.

• Manages the execution of activities to drive financial results| guest
satisfaction| human capital index| and market share.

• Interprets market data to assist team members execute group sales
strategies.

• Monitors transfer of accurate| complete| and timely information to Sales and
Event Management resources.

• Understands and uses property Event Satisfaction Survey (ESS) to analyze
opportunities for improved customer service.

• Identifies and implements improvements to drive continuous improvement in
ESS scores.

• Serves as an authority on sales processes and sales contracts.

• Implements process improvements and best practices.

• Works in partnership with Sr. Director| CSO and Revenue Management partners
to maintain proper pricing| appropriate transient and group mix| and
implementation of sales strategy.

• Responds in a timely manner to incoming group/catering opportunities that
are within the parameters of the Group Sales teams within the Sales Office.

• Refers opportunities to appropriate sales associate if business is outside
the Group Sales parameters.

• Understands the overall market (e.g.| competitors’ strengths and weaknesses|
economic trends| supply and demand) and how to sell against them.

• Verifies that business booked is within hotel parameters.

• Closes the best opportunities for each property based on market conditions
and individual property needs.

• Executes and supports the operational aspects of business booked (e.g.|
generating proposal| writing contract| customer correspondence).

• Transfers accurate| complete| and timely information to property in
accordance with brand standards.

• Up-sells each business opportunity to maximize revenue for individual
properties.

• Understands and utilizes company marketing initiative/incentives to close on
business.

• Follows up on opportunities uncovered by Sales Executives.

• Leverages other Group Sales resources and administrative/support staff to
achieve personal and team related revenue goals.

• Handles incoming leads for group business| aligns customer preferences with
brand needs| and actively up-sells each business opportunity to maximize
revenues and drive customer loyalty.

• Partners closely with the Market Sales leadership and the hotels to
successfully execute the sales strategy by focusing on transactional
excellence for customer accounts served in the market.

• Maintains knowledge and experience of group transactions and a detailed
understanding of property operations| food and beverage| and planning.

• Performs other duties| as assigned| to meet business needs.

Building Successful Relationships

• Builds and maintains strong working relationships internally to enable
cross-functional communication and opportunity development.

• Drives customer loyalty through excellent customer service throughout the
sales process.

• Effectively resolves guest issues that arise as a result of the sales
process and brings issues to the attention of property leadership team as
appropriate

• Identifies and addresses Customer and Guest Satisfaction issues with sales
team in order to improve results| create customer loyalty| and increase market
share.

• Works collaboratively with other sales channels (e.g.| Market Sales| on-
property resources) to establish coordinated sales efforts that are
complementary and not duplicative.

• Drives customer loyalty through excellent customer service throughout the
sales process.

• Serves the customer by understanding their needs and recommending
appropriate features and services that best meet their needs.

• Builds and strengthens relationships with existing and new customers to
enable future bookings| and key internal and external stakeholders.

• Creates clear expectations for customers and properties throughout the sales
process.

Leadership

• Directs the day-to-day operations for a team of group sales managers selling
for full service hotels at the 1-50 peak room night parameters.

• Verifies that the team achieves and/or exceeds targeted revenue and booking
objectives.

• Verifies that team members establish clear expectations for customers and
properties throughout the sales process.

• Manages and deploys sales resources within their “pod” to close the best
opportunities for each property based on market conditions and individual
property needs.

• Creates individual performance objectives for team members based on the
group’s goals and tracks progress regularly against these objectives.

• Manages the group pod’s performance (e.g.| revenue| operational excellence|
customer satisfaction) and manages the group’s operating budget.

• Partners with Human Resources (HR) to attract| develop| and retain the right
people in order to support the strategic priorities of the Group Sales team.

• Creates effective structures| processes| and jobs| and adheres to
performance management systems.

• Sets goals and expectations for direct reports using the Leadership
Performance Process (LPP)| aligns performance and rewards| addresses
performance issues| and holds staff accountable for successful results.

• Champions leadership development and workforce planning priorities by
assessing| selecting| retaining| and developing diverse| high-caliber talent
that can lead the organization today and strengthen the leadership bench for
the future.

• Continues to upgrade the sales & marketing talent and works with HR to
anticipate future talent needs based on business growth plans.

• Creates and sustains a work environment that focuses on fair and equitable
treatment and associate satisfaction to maintain business success.

• Coaches and develops the group pod’s sales skills.

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Senior Sales Executive – The Westin Bayshore – Canada

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Job Number 19078261
Job Category Sales and Marketing
Location The Westin Bayshore| Vancouver| 1601 Bayshore Dr| Vancouver|
British Columbia| Canada
Brand Westin Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
At Westin| we are committed to empowering the well-being of our guests by
providing a refreshing environment| thoughtful amenities| and revitalizing
programming to help ensure that they leave feeling better than when they
arrived. We recognize that travel can be disruptive to our guests’ well-being|
and we’re energized to assist as partners in helping them maintain control and
soaring above it all while on the road. Everything we do is designed to help
guests be at their best| and they appreciate our supportive attitude|
anticipatory service and extensive knowledge on how to best assist them
throughout their stay. We are looking for dynamic people who are excited to
join the team and ready to jump into any situation to give a helping hand. If
you’re someone who has is positive| adaptable and intuitive| and has a genuine
interest in the well-being of others around you| we invite you to discover how
at Westin| together we can rise.

JOB SUMMARY

Acts as the on-property liaison for group sales within the pre-defined peak
room parameters for Property Sales. Contracts and closes group business in
addition to conducting site inspections. Verifies business is turned over
properly and in a timely fashion for quality service delivery. Achieves group
revenue goals by actively up-selling each business opportunity to maximize
revenue opportunity. Implements the brand’s service strategy and applicable
brand initiatives in all aspects of the sales process and drives customer
loyalty by delivering service excellence throughout each customer experience.

CANDIDATE PROFILE

Education and Experience

Required:

• High school diploma or GED; 4 years experience in the sales and marketing|
guest services| front desk| or related professional area.

OR

• 2-year degree from an accredited university in Business Administration|
Marketing| Hotel and Restaurant Management| or related major; 2 years
experience in the sales and marketing or related professional area.

Preferred:

• Large group sales experience.

CORE WORK ACTIVITIES

Managing Sales Activities

• Achieves group revenue goals by responding to incoming group/catering
opportunities for the property that are within the pre-defined peak room
parameters.

• Understands the overall market (e.g.| competitors’ strengths and weaknesses|
economic trends| supply and demand etc.) and knows how to sell against them.

• Closes the best opportunities for the property based on market conditions
and property needs.

• Uses negotiating skills and creative selling abilities to close on business
and negotiate contracts.

• Achieves group revenue goals by actively up-selling each business
opportunity to maximize revenue opportunity.

• Partners with the sales team to identify new group/catering business and
achieve personal and property revenue goals.

• Acts as the on-property liaison for group events over the Group Sales peak
room parameters of the Sales Office.

• Develops group sales revenue and operation budgets| and provides forecasting
reports.

• Works with the management team to create and implement a group
sales/marketing plan addressing revenue| customers| and market.

• Assists with selling| implementation| and follow-through of group sales
promotions.

• Attends pre- and post-convention meetings to understand group needs| obtain
feedback on quality of product (e.g.| rooms| meeting facilities and equipment|
food and beverage)| service levels| and overall satisfaction.

• Provides accurate| complete| and effective turnover to Event Management.

• Executes and supports Marriott’s Customer Service Standards and hotel’s
Brand Standards.

• Conducts site inspections| as required.

• Monitors same day selling procedures to maximize room revenue and control
hotel occupancy.

• Executes and supports the operational aspects of business booked (e.g.|
generating proposal| writing contract| customer correspondence).

• Participates in and practices daily service basics of the brand

• Verifies that the property implements a seamless turnover from sales to
operations and back to sales while consistently delivering high level of
service.

• Monitors the effective resolution of guest issues that arise as a result of
the sales process by creating mechanisms to channel issues to property
leadership and/or other appropriate stakeholders.

• Verifies successful performance by increasing revenues| controlling
expenses| and providing a return on investment for the owner and Marriott
International.

• Performs other duties| as assigned| to meet business needs.

Building Successful Relationships

• Builds and strengthens relationships with existing and new customers to
enable future bookings through sales calls| entertainment| FAM trips| trade
shows| etc.

• Develops relationships within the community to strengthen and expand
customer base for group/catering sales opportunities.

• Works collaboratively with off-property sales channels (e.g.| Sales Office|
Market Sales| Global Sales Team etc.) to verify the property needs are being
achieved and the sales efforts are complementary| not duplicative.

• Partners with Event Management and/or Operations in providing a customer
experience that exceeds the customer’s expectations.

• Executes exemplary customer service to drive customer satisfaction and
loyalty by assisting the customer and verifying their satisfaction before and
during their program/event.

• Implements the brand’s service strategy and applicable brand initiatives in
all aspects of the sales process and drives customer loyalty by delivering
service excellence throughout each customer experience.

• Serves the customer by understanding their needs and recommending the
appropriate features and services that best meet their needs and exceed their
expectations| while building a relationship and loyalty to Marriott.

• Gains understanding of the property’s primary target customer and service
expectations; serves the customer by understanding their business| business
issues and concerns| to offer better business solution both prior to| and
during| the program/event.

_

Customer Service Reservations Agent – Starwood CCC-St. Thomas – Canada

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Job Number 19001IE3
Job Category Reservations
Location Starwood CCC-St. Thomas| 800 Talbot St.| St. Thomas| Ontario|
Canada
Brand Corporate
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
Marriott International is the world’s largest hotel company| with more brands|
more hotels and more opportunities for associates to grow and succeed. We
believe a great career is a journey of discovery and exploration. So| we ask|
where will your journey take you?

Job Summary

As a FORTUNE Best Place to Work 20 years in a row – you can’t go wrong! We are
recruiting for an upcoming training class:

Class Start Date : June 24| 2019

Training Class Schedule: This class will be held in the evening Monday to
Friday for 4 weeks. Class time subject to change.

Anticipated Shift After Completion of Training: afternoons (430pm – 1am)

Compensation includes paid training| competitive salary| incentives| and shift
differentials where applicable. We also offer a competitive benefit package
including medical| dental| vision| 401(k)| TRAVEL DISCOUNTS and more.

If this training class schedule or shift is not a great match for you| stay in
touch with us as we frequently recruit for additional classes. Share your
contact information with us here: https://stayintouch.marriott.com/.

Serve guests from around the world as they embark on their travel journey.
Create an effortless experience and build raving brand fans by answering
questions about property facilities| services| and room accommodations to
support our overall vision to be the world’s favorite travel company. Handle
incoming contacts for a variety of Marriott brands and assist customers with
their booking needs or questions through preferred channels including voice|
email| and chat. Responsibilities include processing reservation requests and
support of basic loyalty and customer care requests. This role will identify
guest reservation needs and follow sales techniques to maximize revenue.
Ensure compliance with policies and procedures for special booking rules and
requests| loyalty guidelines and case management. Provide customer support
through assistance and guidance in issue resolution| and an open communication
with Marriott properties| related company contacts| and third parties.

Follow all company policies and procedures; ensure personal appearance are
clean and professional; maintain confidentiality of proprietary information;
protect company assets; protect the privacy and security of guests and
coworkers. Welcome and acknowledge all guests according to company standards;
anticipate and address guests’ service needs; assist individuals with
disabilities; thank guests with genuine appreciation. Speak with others using
clear and professional language; answer telephones using appropriate
etiquette. Develop and maintain positive working relationships with others;
support team to reach common goals; listen and respond appropriately to the
concerns of other employees. Comply with quality assurance expectations and
standards. Move| lift| carry| push| pull| and place objects weighing less than
or equal to 10 pounds without assistance. Perform other reasonable job duties
as requested by Supervisors.

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Mgr-Marketing – Sheraton Centre Toronto Hotel – Canada

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Job Number 19001IWM
Job Category Sales and Marketing
Location Sheraton Centre Toronto Hotel| 123 Queen St W| Toronto| Ontario|
Canada
Brand Sheraton Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
At Sheraton| we go above and beyond in everything we do. We are inspired by
our guests and one another – and are driven to make things better. We love
what we do| and we give it all we’ve got – on property and off. When guests
stay with us| it’s not just a room with a bed that they’re buying. It’s an
experience. We’re looking for someone who is ready to go beyond in everything
they do. If you are someone with a genuine drive to improve your life and the
lives of those around you| we encourage you to explore careers with Sheraton.

JOB SUMMARY

The Marketing and Communications Manager is part of an important team that
creates and executes property-level communications to our customers. Under the
leadership of the Director of Marketing and Communication| this role promotes
on-brand messaging to customers through traditional| digital| and social media
channels all with the goal of enhancing the image of the hotel. This role
helps build direct marketing plans| targeted campaigns| and activated channels
to the end of driving consumer awareness and preference| increasing market
share| and building broader portfolio and brand awareness. This role focuses
on showcasing Food and Beverage promotions| both to hotel guests and to local
patrons. As part of the Marketing and Communication team| this role is fully
connected into resources in their region; Marketing and Communication Managers
liaise and build deep partnerships with their regional eCommerce and Marketing
teams to verify all local| social| and digital marketing efforts are
effectively integrated with the selling efforts for the organization. This
role also gets to do a little bit of everything| from balancing traditional
and digital marketing and eCommerce activities to contributing to public
relations (PR) activities for the hotel. Success is measured by how well they
help drive the sales and revenue strategy of the property| social media
engagement and also by how effectively leveraged the resources around them are
to create truly compelling marketing and communications campaigns.

CANDIDATE PROFILE

Education and Experience

Required:

• 2-year degree from an accredited university in Marketing| Public Relations|
Business Administration or related major and 4 years experience in the sales|
marketing| digital or related professional area; hospitality marketing or
digital advertising experience preferred

OR

• 4-year bachelor|s degree in Marketing| Public Relations| Business| or
related major; 2 years experience in the sales| marketing| digital or related
professional area; hospitality marketing or digital advertising agency
experience preferred.

CORE WORK ACTIVITIES

Hotel Marketing and Advertising

• Executes annual marketing plan to budget| in consultation with the GM| Food
and Beverage leader| Operations leaders| Director of Marketing Communications|
and cluster marketing and ecommerce teams.

• Partners with Operations| Food & Beverage and Sales teams to execute
promotions and campaigns to target in-house guests with promotions that drive
incremental revenue to the hotel.

• Acts as the liaison between the marketing department and advertising agency
on the tactical advertising campaigns| creative and media plans| particularly
for food and beverage promotions.

• Manages F&B media schedules and verifies prompt settlement of accounts.

• Partners with property Revenue Management to verify correct offer loading|
verifying advertisement targeting is correctly directed at relevant consumer
groups

• Executes email marketing| and display advertising.

• Maintains frequent| active engagement with Cluster eCommerce manager to
verify alignment| pull-through| and 2-way communication about the status|
performance evaluation| opportunities| and issues related to online programs
and initiatives.

• Verifies all advertising for the hotel in digital channels is in alignment
with brand voice.

Social Media Content Management

• Facilitates social media engagement and updating content in local digital
channels (e.g.| hotel website| travel sites).

• Develops and executes promotions campaign in F&B| weddings| spa| rooms and
conferences through relevant digital and social media channels.

• Engages in proactive online reputation management by surfacing relevant
guest comments (positive or negative) in social media channels and responds
accordingly.

Public Relations and Visual Asset Management

• Develops a comprehensive PR plan per quarter along with agency and and
executes post sign-off from GM.

• Maintains a comprehensive list of local media contracts| with particular
emphasis on food critics and bloggers.

• Manages assigned accounts as per the media account management system.

• Writes and distributes all press releases for property events| promotions|
and outlets.

• Manages the execution of hotel sponsored events| community/government
relations activities| and press promotional activities.

• Supports pull through of impactful PR strategy & activities to drive quality
press coverage through media engagement| in alignment with communications
objectives.

• Verifies the news clippings and other online| print| and social media
mention report is completed on a monthly basis for property distribution.

• Manages external vendors and media agencies; works with agency partners and
continent PR leader to identify strategic media buys for their hotel(s).

• Surfaces and vets PR leads from the continent PR Leader regarding which are
the best media to promote the hotel.

• Supports the co-ordination of photography for F&B advertising| collateral
and public relations purposes between the hotel| advertising agency and the
regional field marketing teams.

• Manages photo shoots for seasonal or festive promotions in partnership with
the cluster or area marketing team.

• Acts as central point of contact for regionally approved local photographers
for food| amenity| and property imagery; coordinates with area or cluster
marketing to verify all photography adheres to brand voice.

Direct Marketing and Collateral Development

• Coordinates and executes Hotel and F&B printed materials.

• Controls quantity and inventory of all Hotel marketing collateral and
verifies copies are filed in a comprehensive manner.

• Assists in the production of all property| F&B display| and temporary
signage in hotel public areas.

• Promotes collection of competitors collateral and publicity on a monthly
basis.

• Manages the execution of F&B direct marketing activities.

• Verifies all collateral is as per brand standard guidelines and in
compliance with Brand Standard Audit (BSA).

General

• Assists and manages the development| co-ordination and execution of all
communications activities with a strong emphasis on property F&B promotions
and campaigns.

• Helps with the publication of hotel’s newsletter(s).

• Supports communications duties and functions as deemed necessary.

• Assists in the liaison and execution of joint F&B promotions.

• Works with eCommerce to verify the Hotel’s website and related websites are
updated on a regular basis.

• Partners with Director of Marketing to create marketing plan aligned to
hotel sales and revenue strategy.

• Provides training and marketing leadership and act as a marketing subject
matter expert for GMs| Sales Leaders and Managers| and Revenue leaders.

• Coordinates with property and above property eCommerce and Revenue
Management teams to report success of property marketing and eCommerce
performance.

• Keeps abreast of competition and its collateral| advertising| and marketing
efforts and constantly evolving digital and marketing trends.

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