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Food & Beverage Supervisor – Montreal Airport Marriott In-Terminal Hotel – Canada

On: September 9, 2023September 12, 2023 By: admin

Job Description
Job Number 23162154
Job Category Food and Beverage & Culinary
Location Montreal Airport Marriott In-Terminal Hotel, 800 Place Leigh Capreol, Dorval, QC, Canada VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management
JOB SUMMARY

Ensure staff is working together as a team to ensure optimum service and that guest needs are met. Inspect grooming and attire of staff, and rectify any deficiencies. Complete opening and closing duties including setting up necessary supplies and tools, cleaning all equipment and areas, locking doors, etc. Inspect storage areas for organization, use of FIFO, and cleanliness. Complete scheduled inventories and stock and requisition necessary supplies. Monitor dining rooms for seating availability, service, safety, and well being of guests. Complete work orders for maintenance repairs.

Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; and serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards; and identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Read and visually verify information in a variety of formats (e.g., small print). Visually inspect tools, equipment, or machines (e.g., to identify defects). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move through narrow, confined, or elevated spaces. Move up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Notification to Applicants: Montreal Airport Marriott In-Terminal Hotel takes seriously its obligations under the applicable provincial legislation and will provide accommodations to job applicants needing assistance. If you require an accommodation in relation to this job posting, our online application or an interview, please call 905-366-5227 or email CanadaApplicationAccommodation@marriott.com and a member of our Human Resources team will respond to your request. Please note that this phone number and email are only for those individuals who would like to request an accessibility accommodation as part of the recruiting process.

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

JW Marriott is part of Marriott International’s luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

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Rooms Operations Manager – Delta Hotels – British Columbia Canada

On: January 12, 2021August 15, 2023 By: admin

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Job Description
Posting Date Jan 01, 2021
Job Number 20201501
Job Category Rooms & Guest Services Operations
Location Delta Hotels by Marriott Grand Okanagan Resort, 1310 Water Street, Kelowna, British Columbia, Canada VIEW ON MAP
Brand Delta Hotels & Resorts
Schedule Full-Time
Relocation? N
Position Type Management

With our diverse portfolio of locations, you’ll find Delta Hotels in world-renowned cities and prestigious resorts across Canada. Delta Hotels is a Marriott International brand and offers you the opportunity to find the hospitality job and career journey that’s right for you. With more than 1100 managed properties and 19 brands you’ll find Marriott International in your neighborhood and in more than 74 countries across the globe. Find Your World™ at Delta Hotels.

JOB SUMMARY

Assists in managing the execution of all operations in the rooms area departments (e.g.,Front Office, Engineering/Maintenance, Housekeeping) and managing staff. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Monitors compliance with standards and procedures. Leads specific team while assisting with meeting or exceeding property goals.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area.

• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area.

CORE WORK ACTIVITIES

Leading Room Operations Team

• Verifies that goals are being translated to the team as they relate to guest tracking and productivity.

• Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service.

• Understands employee and guest satisfaction results and developing game plans to attack need areas and expand on the strengths.

• Verifies that the team has the capabilities to meet expectations.

• Leads by example demonstrating self-confidence, energy and enthusiasm.

• Assists employees in understanding guests’ ever-changing needs and expectations, and exceeding them.

Managing Property Rooms Operations Function(s)

• Assists in managing the execution of all operations in the rooms area departments (e.g., Front Office, Engineering/Maintenance, Housekeeping).

• Follows property specific second effort and recovery plan.

• Publishes all guest satisfaction results in a timely fashion including all guest satisfaction forms, comment cards and guest letters.

• Takes proactive approaches when dealing with employee concerns.

• Extends professionalism and courtesy to employees at all times.

• Communicates/updates all goals and results with employees.

• Meets semiannually with staff on a one-to-one basis.

• Assists/teaches the team scheduling against guest and hours/occupied room goals.

• Performs hourly job functions as needed.

• Performs other duties, as assigned, to meet business needs.

Managing and Monitoring Activities that Affect the Guest Experience

• Understands the brand’s service culture.

• Provides excellent customer service by being readily available/approachable for all guests.

• Strives to continually improve guest and employee satisfaction.

• Takes proactive approaches when dealing with guest concerns.

• Extends professionalism and courtesy to guests at all times.

• Responds timely to customer service department request.

• Verifies that all team members meet or exceed all hospitality requirements.

Managing Profitability

• Assists in performing required annual Quality audit with General Manager (GM) & Regional Director (RD).

• Verifies that a viable key control program is in place.

• Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.

• Strives to maximize the financial performance of the department.

Conducting Human Resources Activities

• Interviews and assists in making hiring decisions.

• Receives hiring recommendations from team supervisors.

• Verifies that orientations for new team members are thorough and completed in a timely fashion.

• Solicits employee feedback, utilizes an “open door” policy, and reviews employee satisfaction results to identify and address employee problems or concerns.

• Verifies property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process, where applicable.

• Celebrates successes and publicly recognizes the contributions of team members.

Rooms Operations Manager – Delta Hotels by Marriott – British Columbia Canada

On: November 10, 2020August 15, 2023 By: admin

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Job Description
Posting Date Nov 03, 2020
Job Number 20064528
Job Category Rooms and Guest Services Operations
Location Delta Hotels by Marriott Grand Okanagan Resort, 1310 Water St, Kelowna, British Columbia, Canada
Brand Delta Hotels and Resorts
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
With our diverse portfolio of locations, you’ll find Delta Hotels in world-renowned cities and prestigious resorts across Canada. Delta Hotels is a Marriott International brand and offers you the opportunity to find the hospitality job and career journey that’s right for you. With more than 1100 managed properties and 19 brands you’ll find Marriott International in your neighborhood and in more than 74 countries across the globe. Find Your World™ at Delta Hotels.

JOB SUMMARY

Assists in managing the execution of all operations in the rooms area departments (e.g.,Front Office, Engineering/Maintenance,Housekeeping) and managing staff. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Monitors compliance withstandards and procedures. Leads specific team while assisting with meeting or exceeding property goals.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area.

CORE WORK ACTIVITIES

Leading Room Operations Team

• Verifies that goals are being translated to the team as they relate to guest tracking and productivity.

• Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service.

• Understands employee and guest satisfaction results and developing game plans to attack need areas and expand on the strengths.

• Verifies that the team has the capabilities to meet expectations.

• Leads by example demonstrating self-confidence, energy and enthusiasm.

• Assists employees in understanding guests’ ever-changing needs and expectations, and exceeding them.

Managing Property Rooms Operations Function(s)

• Assists in managing the execution of all operations in the rooms area departments (e.g., Front Office, Engineering/Maintenance, Housekeeping).

• Follows property specific second effort and recovery plan.

• Publishes all guest satisfaction results in a timely fashion including all guest satisfaction forms, comment cards and guest letters.

• Takes proactive approaches when dealing with employee concerns.

• Extends professionalism and courtesy to employees at all times.

• Communicates/updates all goals and results with employees.

• Meets semiannually with staff on a one-to-one basis.

• Assists/teaches the team scheduling against guest and hours/occupied room goals.

• Performs hourly job functions as needed.

• Performs other duties, as assigned, to meet business needs.

Managing and Monitoring Activities that Affect the Guest Experience

• Provides excellent customer service by being readily available/approachable for all guests.

• Strives to continually improve guest and employee satisfaction.

• Takes proactive approaches when dealing with guest concerns.

• Extends professionalism and courtesy to guests at all times.

• Responds timely to customer service department request.

• Verifies that all team members meet or exceed all hospitality requirements.

Managing Profitability

• Assists in performing required annual Quality audit with General Manager (GM) & Regional Director (RD).

• Verifies that a viable key control program is in place.

• Strives to maximize the financial performance of the department.

Conducting Human Resources Activities

• Interviews and assists in making hiring decisions.

• Receives hiring recommendations from team supervisors.

• Verifies that orientations for new team members are thorough and completed in a timely fashion.

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

Food & Beverage Manager – Marriott The Rosseau Muskoka Resort – Ontario Canada

On: October 26, 2020August 15, 2023 By: admin

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Job Description
Posting Date Oct 08, 2020
Job Number 20058457
Job Category Food and Beverage & Culinary
Location JW Marriott The Rosseau Muskoka Resort & Spa, 1050 Paignton House Rd, Minett, Ontario, Canada
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Relocation? Yes
Position Type Management

Start Your Journey With Us
Thank you for your interest in this position. It is a job opportunity with one of Marriott International’s franchisees.

Please apply via email at : jenna.tignanelli@marriott.com

Additional Information: This hotel is owned and operated by an independent franchisee, Canadian Niagara Hotels, Inc. The franchisee controls all aspects of the hotel’s employment policies and practices, including the selection and hiring process. If you accept a position at this hotel you will be employed by a franchisee and not by Marriott International.

Job Summary

The Outlets Manager will work under the direction of the Food & Beverage Director and works closely with the culinary leadership team to ensure that the service and quality standards of the outlets are met and continually developed within established business and strategic plans. This role will be responsible for the administration, supervision and service quality of all food and beverage outlets for the resort, including Muskoka Chophouse, Teca, Cottages, Lakes Bar, The Deck, In Room Dining and The Country Market.

Accountabilities

• Effective and efficient administration and leadership of the front of house associates and functions of the outlets.
• Provide leadership and support to the food & beverage supervisors and leads.
• Maintain service standards and enhance quality of service and offerings in partnership with the F&B Director and culinary leadership.
• Establish, communicate, train and monitor front of house procedures.
• Recommend changes in policies to achieve objectives, based on detailed knowledge of the outlets and the respective operations.
• Hire, train, coach and develop a successful and enthusiastic team of front of house associates, engaging in performance management and positive coaching and counseling as needed.
• Manage scheduling in accordance with employment policies and budget targets.
• Ensure that all time management and payroll processes are carried out in an accurate and timely manner.
• Assist in development and implementation of employee orientation and training.
• Assist in the development and presentation of menus as required.
• Assist in the development of operating budgets and administer those budgets on an ongoing basis by monitoring and tracking expenses.
• Serve as an individual contributor and department role model by performing technical or functional job duties including serving tables, clearing tables, taking orders.
• Work with leadership to ensure that hourly associates clearly understand their job roles, responsibilities, and performance expectations.
• Address guest concerns, requests, or issues.
• Monitor dining rooms for seating availability, service, safety, and well-being of guests.
• Complete scheduled inventories, stock, and requisition necessary supplies.
• Collaborate with leadership to develop and carry-out ideas and procedures to continuously improve department performance around GSS scores.
• Ensure that department goals are communicated, understood, and met by associates.
• Adhere to all environmental policies and programs as required.
• Other duties as assigned.

Job Requirements

• Must be located in Canada.
• Must be eligible to work in Canada.
• Must be willing to relocate to Muskoka, Ontario.
• Minimum 2 years restaurant management experience.
• Comprehensive knowledge of fine food, wine, and service.
• Previous cash handling and budget administration experience.
• Proficiency with MS Office (Outlook, Word, Excel) and Point-of-Sale software (Micros).
• Previous resort experience an asset.
• Post-secondary degree, diploma, or certificate in related field an asset.
• Multi-unit management experience an asset.

Working Conditions

• Must be able to work flexible hours including evenings, weekends, and holidays.

JW Marriott The Rosseau Muskoka is an equal opportunity employer. We are committed to inclusive, barrier-free recruitment and selection processes and work environment in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). The Human Resources department will work with applicants requesting accommodations at any stage of the hiring process.

JW Marriott The Rosseau Muskoka is committed to building a more diverse workplace and encourages all qualified applicants to apply.

Franchised General Manager – The Westin Bear Mountain – Canada

On: September 28, 2020August 15, 2023 By: admin

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Job Description
Posting Date Sep 18, 2020
Job Number 20054584
Job Category Property Leadership
Location The Westin Bear Mountain Golf Resort & Spa, Victoria, 1999 Country Club Way
Victoria, British Columbia, Canada
Brand Westin Hotels & Resorts
Schedule Full-time
Relocation? Yes
Position Type Management

Start Your Journey With Us
Thank you for your interest in this position. It is a job opportunity with one of Marriott International’s franchisees.

Please apply via email at:
confidential@westinbearmountain.com
Additional Information: This hotel is owned and operated by an independent franchisee, Malak Holdings. The franchisee controls all aspects of the hotel’s employment policies and practices, including the selection and hiring process. If you accept a position at this hotel you will be employed by a franchisee and not by Marriott International.

Job Summary

Set along lush golf greens and framed by Vancouver Island’s rugged mountains, The Westin Bear Mountain Golf Resort & Spa, Victoria offers stunning natural beauty and laid-back comforts. Just minutes from downtown Victoria, Bear Mountain offers the perfect setting for the Westin Bear Mountain Resort & Spa that features world class golf, bike trails, nature exploration, a variety of dining options, and a new luxury spa.

We are in the midst of executing on our goal to elevate the property to five plus stars— well beyond its current three-star ranking. This massive undertaking will see a complete renovation of the restaurants, lobby, ballroom and function spaces. A new bar, luxury furniture and fixtures and a new 6,000 square foot, fully enclosed four- season patio will create a more elegant resort that will focus on providing an exceptional experience for all guests.

We are searching for a highly motivated and hands-on General Manager to join and help us complete our vision in providing the right services, the right way, with the right resources.

The General Manager oversees all aspects of resort operations, leads the resort’s workforce, and sets and executes plans that meet or exceed targets, profitability, and guest satisfaction.

Job Requirements

EXPERIENCE/SKILLS/EDUCATION
A minimum of 3 years’ experience as a General Manager in a full-service major-brand property.
Familiarity with all aspects of hotel/resort operations.
Proven people management skills.
Strategic planning and execution.
Change management and strong leadership skills during challenging times, example: COVID-19, major renovations.
Experience with successfully improving business performance and results.
A degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major.
Previous experience managing a Marriott resort is an asset.
ACCOUNTABILITIES
Business Strategy Development and Execution
Stays current with industry trends and monitors strengths and weakness of competition.
Develops and executes business plans designed to maximize property customer satisfaction, profitability, and market share.
Experiments with new ideas and takes calculated risks to improve guest satisfaction and profitability.
Managing Resort Operations/Budgets and Profitability
Manages the flow of labor and cost of goods in achievement of profitability goals.
Measures, analyzes, and communicates property financial performance using a variety of financial/non-financial data including controllable costs, sales revenue, guest satisfaction, and employee engagement data.
Ensures financial controls are in place such as for procurement and invoice processing.
Sales and Marketing

Works with sales and marketing teams to establish and manage strategic plans, goals, and action plans.
Identifies and champions creative marketing solutions that fit the brand and property needs.
Develops innovative means for capturing new streams of revenue through property amenities.
Participates in and hosts customer recognition events to drive sales.
Brand Standards Compliance

Walks the property regularly to ensure all areas meet resort brand standards, including sanitation, cleanliness, esthetics, and maintenance.
Reviews and follows up on property guest satisfaction scores and comments.
Verifies property compliance with legal, safety, operations, labor, and Marriott brand product and service standards.
Conducts both routine and short-notice quality assurance audits with specific departments.
Staff Management

Ensures staff have a deep understanding and respect for customer service standards.
Provides timely, real-time feedback to managers and hourly employees on service and operational standards, including feedback and reinforcement of standards on even the smallest of service and operational details.
Creates and supports clear lines of responsibility for management team, including coverage and oversight throughout the day.
Coordinates, attends, and leads department meetings.
Hires, motivates, develops, and manages workforce performance.
1. Email your cover letter and resume in one file to confidential@westinbearmountain.com, on or before October 15, 2020. Your application will be handled with utmost discretion and confidentiality.

2. Be sure to include the following in the subject line or your application may not reach the appropriate person:

Your name | General Manager | Position number 12

All applicants will receive an automated email response confirming receipt of their application submission. Due to the high number of applications we receive, only applicants who are selected for an interview will be contacted.

We sincerely thank all applicants for their interest in the Westin Bear Mountain Golf Resort & Spa.

General Manager Delta Hotels Whistler – Canada

On: September 12, 2020August 15, 2023 By: admin

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Job Description
Posting Date Sep 07, 2020
Job Number 20050589
Job Category Property Leadership
Location Delta Hotels Whistler Village Suites, 4308 Main St, Whistler, British Columbia, Canada VIEW ON MAP
Brand Delta Hotels and Resorts
Schedule Full-time
Relocation? Yes
Position Type Management

JOB SUMMARY
Functions as the primary strategic business leader of the property with responsibility for all aspects of the operation, including guest and employee satisfaction, human resources, financial performance, sales and revenue generation and delivering a return on investment to both Marriott International and property ownership. Verifies implementation of service strategy and initiatives with the objective of meeting or exceeding guest expectations, increased profit and market share. Holds property leadership team accountable for strategy execution, and guides their individual professional development. The position verifies that sales engines are leveraged and initiates independent and proactive sales activities, when appropriate, to generate demand. Verifies that the objectives and goals of Marriott and property owners work together to achieve brand positioning and success. Builds owner loyalty through proactive communication, setting and managing expectations and delivering solid business results. The position is actively involved in the local community and builds strong relationships with local officials, businesses, and customers.

CANDIDATE PROFILE

Education and Experience

• 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 8 years’ experience in the management operations, sales and marketing, finance and accounting, or related professional area.

• 4-year bachelor’s degree in Business Administration, Hotel and Restaurant Management, or related major; 6 years’ experience in the management operations, sales and marketing, finance and accounting, or related professional area.

Preferred:

• General Manager experience in limited or full-service property.

• Ability and willingness to work flexible hours including weekends, holidays and late nights.

• Property industry work experience, demonstrating progressive career growth and a pattern of exceptional performance.

JOB SPECIFIC TASKS

Business Strategy Development

Stays current with industry trends and monitors strengths and weakness of competition; explores new business opportunities; develops business plans designed to maximize property customer satisfaction, profitability, and market share; ensures property business plans are aligned with the hotel’s business strategies; translates Marriott global strategic plan into one that can be executed on property.

Business Strategy Execution

Executes business plans designed to maximize property customer satisfaction, profitability, and market share; ensures that property business plans and employees are aligned with business strategies; holds property leadership team accountable for successful delivery of business plans; experiments with new ideas and takes calculated risks to improve guest satisfaction and profitability; evaluates the success of property business strategies to inform future business plan enhancements; continually ensures business plans and actions have a positive impact on property performance.

Sales and Marketing

Works closely with Sales and Marketing team to develop revenue generating strategies for property; identifies new business leads, develops tailored sales approach, and actively pursues leads with Sales and Marketing team; validates that sales and marketing strategy is aligned with brand strategy and is effectively executed against established goals; verifies that property leaders understand and leverage Marriott demand engines to full potential; augments guest preference for property through booking ease and quality interactions with sales force.

Talent Management and Organizational Capability

Creates a cohesive and high-performance Executive Committee that continuously strives for positive results and improvement; coaches Executive Committee by providing specific feedback and holds them accountable for performance; creates learning and development opportunities for employees; creates and effectively executes development plans for both direct reports based on their individual strengths, development needs, and career aspirations; ensures all managers are doing the same for their direct reports; identifies resource needs to strengthen property team; creates succession plans for future job openings; actively supports the staffing process; ensures effective work processes, systems and teamwork are in place to maximize individual and overall property performance.

Business Information Analysis

Reviews business related data such as market share, financial performance, inventory, employee engagement, and customer satisfaction; analyzes business information to proactively address changing market conditions, ensure property operates within budgetary guidelines, and achieves profit margin goals; uses business information to identify indicators of product and service successes and opportunities for improvement; integrates business information into business plans.

Employee and Labor Relations

Verifies that all employees are treated fairly, and with respect; builds rapport with employees by fostering an environment of open communication and spending time with employees on the frontlines; makes self-available to employees (“open door policy”); verifies that pay and benefits are appropriate for labor market; celebrates the success of employees in a public way; works with Human Resources to maximize employee engagement and monitor local labor environment to address issues as needed.

Revenue Management

Works with Revenue Management team to develop effective pricing strategies, balancing seasonality, economy, customer segments, property objectives and customer satisfaction; established revenue strategy that supports the hotel’s positioning in local market; ensures demand forecasting and sound revenue practices are in place to maximize yield; identifies ways to grow occupancy, RevPAR, and market share by researching and staying aware of competitor strategies; controls labor and capital expenses.

Owner Relations

Builds strong rapport with property owners through proactive and on-going communication; keeps owner informed of brand initiatives and guest experiences; provides owners with in-depth analysis of property performance, incorporating guest, financial and employee business data; manages an effective balance between owner interests and Marriott brand interests and develops solutions that create value for both; develops and effectively promotes ideas for improving property service and profitability to ownership.

Customer and Public Relations Management

Interacts with guests and other customers on a frequent basis to obtain feedback about their experiences on property; utilizes guest/customer feedback to recognize outstanding employee service performance and improve service delivery; emphasizes and holds leadership team accountable for addressing service failures or potential service failures, and for developing innovative ways to exceed guest expectations; establishes presence in the market by actively promoting an exemplary property/brand image, involving oneself in the local community, and by developing strategic alliances with local officials, businesses, and customers; anticipates needs of large groups or high profile guests in order to deliver flawless service; verifies that products, services, and events attain the appropriate publicity (“PR buzz”).

Company/Brand Policy, Procedures, and Standards Compliance

Verifies property compliance with legal, safety, operations, labor, and Marriott brand product and service standards; conducts both routine and short-notice quality assurance audits with specific departments; holds employees accountable for performing audits on a regular basis; conducts detailed walk-throughs to ensure building, public areas, kitchen, and grounds are well-maintained, safe, and meet or exceed guest expectations; validates that employees are appropriately trained and performing to standard.

Franchised General Manager – The Algonquin Resort – New Brunswick Canada

On: September 12, 2020August 15, 2023 By: admin

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Job Description
Posting Date Sep 09, 2020
Job Number 20052324
Job Category Property Leadership
Location The Algonquin Resort St. Andrews by-the-Sea, Autograph Collection, 184 Adolphus Street, St. Andrews, New Brunswick, Canada Brand Autograph Collection Hotels
Schedule Full-time
Relocation? Yes
Position Type Management

Start Your Journey With Us
Thank you for your interest in this position. It is a job opportunity with one of Marriott International’s franchisees.
Please apply via email at: smalana@newcastlehotels.com
Additional Information: This hotel is owned and operated by an independent franchisee, New Castle Hotels, LLC. The franchisee controls all aspects of the hotel’s employment policies and practices, including the selection and hiring process. If you accept a position at this hotel you will be employed by a franchisee and not by Marriott International.

Job Description

General Manager

You are a true Hospitality Professional and have a deep understanding and proven track record of success and operational excellence. You know how to deliver a superior result for the guest, the employees, your community and of course for the ownership via the bottom line. You are THE key executive at your property, with a team looking to you for guidance and, as their leader, you ensure that guests are wowed by a caring, well-trained and highly motivated staff. In the role of General Manager, you will:

The Buck Stops at Your Desk — oversee all departments – the managers and supervisors as well as the staff all report to you either directly or indirectly. Bottom line is that it is your job to ensure a safe and guest centric environment, as well as a positive employee experience so you need expertise in all phases of hotel management — food & beverage, sales & marketing, revenue management, rooms, housekeeping, engineering, spa, human resources, etc.

Walk the Talk — walk your hotel every day, taking key managers with you so they can learn through your eyes and mentorship. Identify and thank departments that deserve kudos as well as those areas that need training, maintenance, or some other improvement. While out, talk to guests and to staff to ensure all is going as it should, actively listening for where you can help / improve the experience. You should know your team and they should know you.

Be a Finance Guru — set the standards, policies and procedures and then keep a pulse on operational and financial performance. Actively manage the budget process. Be proactive vs. simply reactive to ensure you areas are accurately forecasting for optimal staff and supply levels and at the same time maximizing profit, all while delivering an exceptional guest experience.

Be a Visionary and an Innovator –let your passion for the industry and your vision inspire your staff to build a great team of individuals driven to do their best, executing successful and innovative strategies which drive profit to the bottom line.

Be the Communicator — work closely with both the corporate team and your ownership to understand their priorities and expectations so you can share their vision with your team.

Be Manager on Duty.

Job Requirements
At least 4 years of progressive experience in senior hotel management required, with prior general management experience or company experience required
4-5 year degree in Hospitality or Business Management preferred
Must have proven leadership and management skills
At least 8 years of progressive experience in a hotel required. Experience in food and beverage and golf course management required.
Must have a thorough knowledge of hotel operations, and possess excellent communication, organization, and multi-tasking skills.
Proven ability to grow profitable revenues
Proficiency with Microsoft office required; knowledge with Marriott hotel systems and CI/TY.

Night Auditor / Relief Night Manager – Delta Hotel – Whistler Canada

On: September 12, 2020August 15, 2023 By: admin

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Job Description
Posting Date Sep 10, 2020
Job Number 20052640
Job Category Finance and Accounting
Location Delta Hotels Whistler Village Suites, 4308 Main St, Whistler, British Columbia, Canada VIEW ON MAP
Brand Delta Hotels and Resorts
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Job Summary

This position will consist of both Night Auditor and Relief Night Manager job duties and responsibilities. Shifts will be allocated between these roles based on business needs.

Night Audit
Check figures, postings, and documents for accuracy. Record, store, access, and/or analyze computerized financial information. Control and secure cash and cash equivalents for property according to cash handling policy and procedures. Organize, secure, and maintain all files and records in accordance with document retention and confidentiality policies and procedures. Prepare, maintain, and distribute statistical, financial, accounting, auditing, or payroll reports and tables. Audit statistical, financial, accounting, auditing, or payroll reports and tables. Audit and reconcile all revenue postings.

Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure payment; activate/reissue room keys. Ensure rates match market codes, document exceptions. Verify/adjust billing for guests. Communicate to appropriate staff when guests are waiting for an available room. Advise guest of messages. Clear departures in computer system. Coordinate with Housekeeping to track room status and guest concerns. File guest paperwork or documentation. Operate telephone switchboard station. Run and check daily reports, contingency lists, and credit card authorization reports. Supply guests with directions and information. Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests’ satisfaction. Arrange transportation for guests/visitors. Count and secure bank at beginning and end of shift. Cash guests’ checks, process all payment types, vouchers, paid-outs, charges, and provide change. Notify Loss Prevention/Security of any reports of theft.

Relief Night Manager
Serves as the property Manager on Duty and oversees all property operations, ensuring that the highest levels of hospitality and service are provided. Represents property management in resolving any guest or property related situation. Serves as Guest Relations Manager and handles the tracking of service issues, manages the flow of questions, and directs guests within lobby. Oversees security and emergency situations on the overnight.

Franchised Assistant Front Office Manager – TownePlace Suites Red Deer – Canada

On: April 18, 2020August 15, 2023 By: admin

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Job Number 20031115
Job Category Rooms and Guest Services Operations
Location TownePlace Suites Red Deer| 6822 66th Street|| Red Deer|
Alberta| Canada
Brand TownePlace Suites
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
Thank you for your interest in this position. It is a job opportunity with one
of Marriott International’s franchisees.
Please apply via email at: lhunter@tpsreddeer.com

Additional Information: This hotel is owned and operated by an independent
franchisee| Ocean Properties – Atlific. The franchisee controls all aspects of
the hotel’s employment policies and practices| including the selection and
hiring process. If you accept a position at this hotel you will be employed by
a franchisee and not by Marriott International.

THE PROPERTY

TownePlace Suites by Marriott Red Deer is a select service extended stay hotel
with 92 guest rooms

JOB SUMMARY:

The Assistant Front Office Manager is a working position responsible for
assisting the General Manager. His/her assistance includes leading and
managing all sections of the Front Office Department in order to ensure the
highest standards and performing accounting functions.

RESPONSIBILITIES:

Perform duties associated with the Front Office personnel including but not limited to check in| check out| reservations| guest relations| concierge and switchboard;
Resolve guest issues during and post stay all the while ensuring guest satisfaction;
Provide feedback to the team members on their performances and improvements;
Complete employee evaluations after 3 months & 1 year of employment;
Train and guide front desk staff to provide quality customer services in accordance to Marriott brand standards;
Complete progressive discipline
Participate in the recruitment process as directed by General Manager;
Prioritize and delegate daily work responsibilities to front desk staff;
Ensure that employees are properly groomed and dressed;
Ensure that all Front Desk personnel are fully knowledgeable of Marriott and internal programs and promotions| selling strategies and inform and update staff accordingly;
Maintain compliance with all Marriott| Atlific and internal Key Performance Indicators including: Guest Satisfaction| Intent to Recommend| BonVoy Enrolment| Mobile Guest Experience| GXP
Ensure the facility is maintained clean| neat| safe and secure;
Identify process improvement to achieve financial and service goals;
Supervise the billing and cash processes to ensure compliance with company standards;
Respond to online reviews in a timely manner;
Complete Scheduling & Payroll as directed by General Manager;
Complete accounting duties including daily revenue reports| accounts payable and accounts receivables
Assist Director of Sales with group bookings and correspondence with teams;
Participate in ESS action plans;

QUALIFICATIONS:

Previous management or supervisory experience of 1-2 years
Previous hotel experience of at least 2 years
College level diploma/certificate in hotel
Excellent communication| interpersonal and administration skills
Excellent customer service skills
Must be able to work flexible hours| days| evenings and weekends| with varied shifts.
Previous management or supervisory experience of 1-2 years
Previous hotel experience of at least 2 years
College level diploma/certificate in hotel
Excellent communication| interpersonal and administration skills
Excellent customer service skills
Must be able to work flexible hours| days| evenings and weekends| with varied shifts.

Those interested are invited to submit their covering letter and resume to;

Linda Hunter| General Manager| TownePlace Suites Red Deer

lhunter@tpsreddeer.com

_This company is an equal opportunity employer._

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General Manager-MSB – Fairfield Inn & Suites Calgary Downtown – Canada

On: March 20, 2020August 15, 2023 By: admin

APPLY HERE

Job Number 20028332
Job Category Property Leadership
Location Fairfield Inn & Suites Calgary Downtown| 239 12th Avenue SW|
Calgary| Alberta| Canada
Brand Fairfield by Marriott
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
Fairfield Inn & Suites by Marriott allows guests to travel with confidence by
giving them just what they need at an exceptional value. As a member of our
team you|ll deliver outstanding service so travel is easy| comfortable and
productive for our guests. Find Your World™ at Fairfield Inn & Suites by
Marriott.

JOB SUMMARY

Functions as the primary strategic business leader of the property with
responsibility for all aspects of the operation| including: managing general
property performance| managing and sustaining sales and marketing strategy|
managing profitability| managing revenue generation| and delivering a return
on investment to both Marriott International and ownership. Leads the team in
the development and implementation of property-wide strategies. Acts as a
steward and key leader for reinforcing Residence Inn’s culture. Supports the
implementation of the brand service strategy and brand initiatives with the
objective of meeting or exceeding guest expectations and developing strong
associate teams. Builds relationships with key customers and is involved in
the sales process.

CANDIDATE PROFILE

Education and Experience

CORE WORK ACTIVITIES

Managing Property Operations and Department Budgets

• Verify that service programs are in place and executed against (e.g.|
Service So Memorable).

• Provide timely| real-time feedback to management and hourly associates on
service and operational standards; including feedback on even the smallest of
service and operational details.

• Review and follow-up on property GSS scores and comments.

• Create and support clear lines of responsibility for management team|
including coverage and oversight throughout the day.

• Walk the property to ensure public spaces| grounds| work and kitchen areas
meet sanitation and cleanliness/maintenance standards.

• Manage the flow of labor between departments to support effective management
of Labor Budget and achievement of profitability goals.

• Delegate responsibilities for operations and projects to appropriate level
of associate.

• Prepare for QA audits (i.e.| daily and pre-visit activities).

Managing and Sustaining Sales and Marketing Strategy

• Manage relationships with decision makers at top accounts.

• Interact with in-house guests to prospect for new sources of business.

• Work with Market Sales to establish property sales strategy| extended stay
occupancy (ESOcc) targets| sales goals| and action plans.

• Understand and leverage sales and marketing advantages over competitor
properties within market.

• Coach and reinforce associate selling strategies that take advantage of
property amenities.

• Work with the Regional Sales office (RSO) to implement sales strategy for
the property (e.g.| goal setting| setting rates| ESOcc| etc.).

• Develop innovative means for capturing new streams of revenue through
property amenities.

• Ensure direct sales staff fully utilizes e-tools (e.g.| e-proposals| e-mail
signatures)| as appropriate.

• Participate in and host customer recognition events to drive sales.

• Monitor sales strategy with RSO to ensure ongoing effectiveness and
compliance.

• Participate in the property sales review (PSR).

• Identify key revenue generating stakeholders and customers and communicate
information to sales offices.

• Collaborate with Regional Marketing & eCommerce Managers to develop and/or
sustain marketing and eCommerce strategies for the hotel.

Managing Profitability

• Monitor and forecast future ESOcc and length of stay rate tiers to inform
revenue management and profitability strategy.

• Manage on-property controllable costs associated with rooms| housekeeping|
events| and food and beverage operations.

• Initiate action to support property revenue and profitability goals.

• Update and communicate profit forecasts to associates/managers.

• Review and sign off on invoices.

• Review Property Distribution Summary (OnDemand) and Purchase Detail Reports;
identify| research| and resolve balance issues.

• Review property performance on period basis with Regional Director.

Maintaining Revenue Management Goals

• Manage the relationship with the revenue management office (e.g.|
participate in routine calls| strategy meetings| periodic update meetings|
etc.).

• Balance inventory to ensure same-day sellouts.

Managing Relationships with Property Stakeholders (e.g.| Owner and Above
Property)

• Keep brand leadership team| owners| and above property stakeholders updated
on property performance in the areas of financials| guest satisfaction| and
associate engagement.

• Prepare and present reports for owners and above property leadership using
financial/performance data.

• Conduct property critique.

• Conduct annual business reviews.

• Respond to off-property (e.g.| regional and owner) requests for sales
information (e.g.| Market Outlook| STR Report critique| etc.).

• Participate in ad hoc owner conference calls and respond appropriately to
owner requests.

Managing and Conducting Human Resource activities

• Understand the performance expectations for all positions within the
property (e.g. front desk associate| gourmet attendant| etc).

• Manage ongoing development of managers (e.g.| one on one coaching| providing
stretch assignments| etc.).

• Cascade/Deliver training to associates (e.g.| Service So Memorable Quarterly
Recharge).

• Facilitate cross training to support associate professional growth and
operational excellence.

• Conduct day to day Human Resource transactions to support needs of the
property (e.g.| compensation actions| initiation and approval of hiring
requisitions| etc.).

• Lead associates through property changes| and help them transition into new
property roles.

• Complete management training (e.g.| ConnectU| GM conferences| HR Skills|
etc.).

• Support recruitment and hiring efforts from various sourcing channels (e.g.|
local job fairs| Internet| referrals) to target associates with skill sets
(e.g.| rooms operations) compatible for operational needs.

Additional Responsibilities

• Manage e-mail.

• Manage daily paper mail.

• Provide follow-up information to Regional Director and other Extended
Stay/Select Service executives.

• Prepare for Regional Director visits (e.g.| pulling and consolidating
relevant reports).