Transportation Sr. Project Manager – AECOM – Canada

APPLY HERE

AECOM Transportation Sr. Project Manager in Regina- Saskatchewan
Canada – Saskatchewan- Regina
Job Summary
Aecom Regina is looking for a Transportation Senior Project Manager.
The responsibilities of this position include- but are not limited to:
Manages preliminary and detailed design drawings of highways- urban roads- interchanges- intersections- airports and rail- including plans for all ancillary devices that meet client and AECOM quality standards
Coordinates assembly of project teams to work on Transportation planning- design or construction administration projects.
Coordinates production of plan sets including the filing and archiving of drawings and is responsible for quality reviews before drawings are released
Coordinates preparation of tender documentation and participates in pre tender meetings and analysis of submissions
Manages design and construction projects to control quality- cost and schedule and to maintain a safe work place
Prepares reports and other documentation for clients- review agencies- and the public
Assigns- directs- and reviews work undertaken by technical staff to ensure that studies and projects are completed accurately

Leads or assists in the preparation of proposals- qualifications and Expressions of Interest

Minimum Requirements

8+ years of task and project management experience

Civil Engineer licensed to practice in Saskatchewan

Experience with proposals- client relations and business development

Experience with Saskatchewan Ministry of Highways and Infrastructure standards

Experience with project financial reporting systems- accounting principles- spreadsheets- report writing and basic knowledge of Occupational- Health and Safety legislation

Must possess a valid driver|s license

Preferred Qualifications

10+ years of related transportation experience

Team player who is willing to take ownership of assigned work with ability to establish and meet deadlines consistently

Experienced in mentoring less experienced designers and construction administration staff

Advanced analytical- technical and problem-solving skills and abilities

Works independently with general guidance except for complex and unusual situations

High understanding of Civil 3D and CAD tools

High level of skill with supervising construction administration staff and interpreting contract documentation- including progressive and final payments and project close out

High level of Communication skills

Intermediate level skill in transportation planning and construction administration

What We Offer

When you join AECOM- you become part of a company that is

pioneering the future . Our teams around the world are involved in some of the
most cutting-edge and innovative projects and programs of our time- addressing
the big challenges of today and shaping the built environment for generations
to come. We ensure a workplace that encourages growth- flexibility and
creativity- as well as a company culture that champions

inclusion- diversity and overall

employee well-being through programs supported by company leadership. Our

core values define who we are- how we act and what we aspire to- which comes
down to not only

delivering a better world – but working to |make amazing happen| in each
neighborhood- community and city we touch. As an Equal Opportunity Employer-
we believe in each person`s potential- and we`ll help you reach yours.

Job Category Engineering – Transportation

Business Line Transportation

Business Group Design and Consulting Services Group (DCS)

Country Canada

Position Status Full-Time

Requisition/Vacancy No. 224819BR

Clearance Required No

Qualified applicants will receive consideration for employment without regard
to race- color- religion- sex- national origin- sexual orientation- gender
identity- disability or protected veteran status.

Account Manager- Inside Sales (Channel) – DELL – Canada

APPLY HERE


Account Manager, Inside Sales (Channel)

Dell provides the technology that transforms the way we all work and live. But we are more than a technology company — we are a people company. We inspire, challenge and respect every one of our over 100,000 employees. We also provide them with unparalleled growth and development opportunities. We can’t wait for you to discover this for yourself as an Inside Sales Account Manager on our Small Business Group team in Toronto Canada.

Dell’s portfolio of emerging technologies is enough to get your pulse racing. But our customers are our heartbeat and deserve human interaction that is special and unique to their technological needs. Our Inside Sales Account Manager team is the driving force behind our high-level customer interaction. Our team is responsible for selling ground-breaking products by building relationships with customers using both the telephone and email as communication methods. Our Inside Sales Account Manager team ensures every customer interaction is exceptional and tailored to meet the customer.

Key Responsibilities

Listens to Partner needs and tailors messages to Partner based on their needs and ties in additional promotional campaigns, upgrades, or extended products/services
Understands the Partner procurement processes and knows key decision criteria for winning new and maintaining existing business
Demonstrates proactive activities within assigned accounts to uncover new business and take ownership for new opportunities.
Ability to build strong consultative relationships with key client business sales people, managers and IT executives with a focus on addressing business solutions.
Demonstrates ability to operate as an individual contributor and as part of a larger team.
Essential Requirements

Typically requires 2+ years of related experience in a relationship selling role with a Bachelor’s degree
Inside sales or field sales experience is a plus
Experience with Microsoft Office (Excel, Word, Outlook, PowerPoint)
SFDC systems experience is a plus
Must have excellent communication skills
Benefits

Our people are the most critical component of our long-term success and their health and wellbeing are our priority. You will enjoy a comprehensive, locally competitive benefits package.

If you’re the kind of communicator who can make world-class technology even more irresistible, this is your opportunity to develop with Dell.

Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, colour, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Dell encourages applicants of all ages.

Equal Employment Opportunity Policy

Job Family: Sales Inside-Sales
Job ID: R032386

Restaurant Manager – Delta Hotels Toronto – Canada

APPLY HERE

Job Number 19122807
Job Category Food and Beverage & Culinary
Location Delta Hotels Toronto| 75 Lower Simcoe Street| Toronto| Ontario|
Canada
Brand Delta Hotels and Resorts
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
With our diverse portfolio of locations| you’ll find Delta Hotels in world-
renowned cities and prestigious resorts across Canada. Delta Hotels is a
Marriott International brand and offers you the opportunity to find the
hospitality job and career journey that|s right for you. With more than 1100
managed properties and 19 brands you|ll find Marriott International in your
neighborhood and in more than 74 countries across the globe. Find Your World™
at Delta Hotels.

JOB SUMMARY

Entry level management position that is responsible for the daily operations
in Restaurants/Bars and Room Service. Position assists with menu planning|
maintains sanitation standards| assists servers and hosts on the floor during
peak meal periods and supervises Restaurants/Bars and Room Service
Departments| where applicable. Responsibilities include ensuring guest and
employee satisfaction while maintaining the operating budget. Accountable to
ensure standards and legal obligations are followed.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 4 years experience in the food and beverage|
culinary| or related professional area.

OR

• 2-year degree from an accredited university in Food Service Management|
Hotel and Restaurant Management| Hospitality| Business Administration| or
related major; 2 years experience in the food and beverage| culinary| or
related professional area.

CORE WORK ACTIVITIES

Assisting in Management of Restaurant Team

• Handles employee questions and concerns.

• Monitors employees to ensure performance expectations are met.

• Provides feedback to employees based on observation of service behaviors.

• Assists in supervising daily shift operations.

• Supervises restaurant and all related areas in the absence of the Director
of Restaurants or Restaurant Manager.

• Participates in department meetings by communicating a clear and consistent
message regarding the departmental goals to produce desired results.

Conducting Day-to-Day Restaurant Operations

• Ensures all employees have proper supplies| equipment and uniforms.

• Communicates to Chef and Restaurant Manager any issues regarding food
quality and service levels.

• Ensures compliance with all restaurant policies| standards and procedures.

• Monitors alcohol beverage service in compliance with local laws.

• Manages to achieve or exceed budgeted goals.

• Performs all duties of restaurant employees and related departments as
necessary.

• Opens and closes restaurant shifts.

Providing Exceptional Customer Service

• Interacts with guests to obtain feedback on product quality and service
levels.

• Supervises staffing levels to ensure that guest service| operational needs
and financial objectives are met.

• Encourages employees to provide excellent customer service within
guidelines.

• Handles guest problems and complaints| seeking assistance from supervisor as
necessary.

• Strives to improve service performance.

• Sets a positive example for guest relations.

• Assists in the review of comment cards and guest satisfaction results with
employees.

• Meets and greets guests.

Conducting Human Resource Activities

• Supervises on-going training initiatives.

• Uses all available on the job training tools for employees.

• Communicates performance expectations in accordance with job descriptions
for each position.

• Coaches and counsels employees regarding performance on an on-going basis.

_
_

_

Assistant Front Office Manager – Delta Hotels Ottawa City Centre – Canada

APPLY HERE

Job Number 19123587
Job Category Rooms and Guest Services Operations
Location Delta Hotels Ottawa City Centre| 101 Lyon St N| Ottawa| Ontario|
Canada
Brand Delta Hotels and Resorts
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
With our diverse portfolio of locations| you’ll find Delta Hotels in world-
renowned cities and prestigious resorts across Canada. Delta Hotels is a
Marriott International brand and offers you the opportunity to find the
hospitality job and career journey that|s right for you. With more than 1100
managed properties and 19 brands you|ll find Marriott International in your
neighborhood and in more than 74 countries across the globe. Find Your World™
at Delta Hotels.

JOB SUMMARY

Assists the Front Office Manager in administering front office functions and
supervising staff on a daily basis. Front office areas include Bell/Door
Staff| Switchboard and Guest Services/Front Desk. Position directs and works
with managers and employees to carry out procedures ensuring an efficient
check in and check out process. Ensures guest and employee satisfaction and
maximizes the financial performance of the department.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 2 years experience in the guest services| front
desk| or related professional area.

OR

• 2-year degree from an accredited university in Hotel and Restaurant
Management| Hospitality| Business Administration| or related major; no work
experience required.

CORE WORK ACTIVITIES

Supporting Management of Front Desk Team

• Utilizes interpersonal and communication skills to lead| influence| and
encourage others; advocates sound financial/business decision making;
demonstrates honesty/integrity; leads by example.

• Encourages and builds mutual trust| respect| and cooperation among team
members.

• Supervises and manages employees. Managing all day-to-day operations.
Understanding employee positions well enough to perform duties in employees|
absence.

• Ensures employee recognition is taking place on all shifts.

• Establishes and maintains open| collaborative relationships with employees.

Monitoring and Supporting Progress Toward Guest Services and Front Desk
Goals

• Manages day-to-day operations| ensuring the quality| standards and meeting
the expectations of the customers on a daily basis.

• Develops specific goals and plans to prioritize| organize| and accomplish
your work.

• Handles complaints| settling disputes| and resolving grievances and
conflicts| or otherwise negotiating with others.

• Strives to improve service performance.

• Collaborates with the Front Office Manager on ways to continually improve
departmental service.

• Communicates a clear and consistent message regarding the Front Office goals
to produce desired results.

• Participates in the development and implementation of corrective action
plans based on review of comment cards and guest satisfaction results.

• Emphasizes guest satisfaction during all departmental meetings and focuses
on continuous improvement.

Ensuring Exceptional Customer Service

• Provides services that are above and beyond for customer satisfaction and
retention.

• Improves service by communicating and assisting individuals to understand
guest needs| providing guidance| feedback| and individual coaching when
needed.

• Serves as a role model to demonstrate appropriate behaviors.

• Sets a positive example for guest relations.

• Displays outstanding hospitality skills.

• Empowers employees to provide excellent customer service.

• Interacts with customers on a regular basis to obtain feedback on quality of
product| service levels and overall satisfaction.

• Provides feedback to employees based on observation of service behaviors.

• Handles guest problems and complaints effectively.

• Interacts with guests to obtain feedback on product quality and service
levels.

Managing Projects and Policies

• Implements the customer recognition/service program| communicating and
ensuring the process.

• Ensures compliance with all Front Office policies| standards and procedures.

• Monitors adherence to all credit policies and procedures to reduce bad debts
and rebates.

Additional Responsibilities

• Provides information to supervisors and co-workers by telephone| in written
form| e-mail| or in person.

• Analyzes information and evaluating results to choose the best solution and
solve problems.

• Informs and/or updates the executives| the peers and the subordinates on
relevant information in a timely manner.

• Functions in place of the Front Office Manager in his/her absence.

• Communicates critical information from pre- and post-convention meetings to
the Front Office staff.

• Participates in department meetings.

_

Corporate Sales Manager – Hampton Inn and Homewood Suites Complex Calgary

APPLY HERE

JOB DESCRIPTION
 
What will I be doing?
As Corporate Sales Manager at the Hampton Inn and Homewood Suites Complex| you
will be responsible for utilizing the tools and resources provided| along with
your proven experience| to uncover new business| develop current accounts and
create long-term relationships that produce repeat business. Specifically| you
will be responsible for performing the following tasks to the highest
standards:
Analysis of local market trends and competitor activity to identify business leads for both properties
Uncover new business potential via daily prospecting| meeting and account management
Develop customer accounts and travel within the local area to drive business to the hotels and increase market/customer share in all revenue streams
Negotiate room rates/packages with corporate clients
Prepare company contracts for the hotels in accordance with current business and pricing condition

Work within current business strategies and recognising potential opportunitie

Cooperate with other departments in the hotels to create an exceptional guest experience and build strong| comprehensive sales program

Attend Sales events| as require

Produce accurate and timely reports that meet the needs of the Sales Director and senior management to include the reporting of appointments| calls made and business leads
Answer customer queries in a prompt and professional manner

What are we looking for?

A Sales Manager serving Hilton brands is always working on behalf of our
Guests and working with other Team Members. To successfully fill this role|
you should maintain the attitude| behaviours| skills| and values that follow:

Positive attitude and good communication skills
Commitment to delivering a high level of customer service
Excellent grooming standards
Flexibility to respond to a range of different work situations
Ability to work under pressure and under own initiative
Experience in a sales role with a proven track record to close a sale

It would be advantageous in this position for you to demonstrate the following
capabilities and distinctions:

Knowledge of local market
Knowledge of hospitality
Passion for sales and for achieving targets and objectives
Degree-level qualification in a relevant field

What will it be like to work for Hilton?

Hilton is the leading global hospitality company| spanning the lodging sector
from luxurious full-service hotels and resorts to extended-stay suites and
mid-priced hotels. For nearly a century| Hilton has offered business and
leisure travelers the finest in accommodations| service| amenities and value.
Hilton is dedicated to continuing its tradition of providing exceptional guest
experiences across its global brands. Our vision to fill the earth with the
light and warmth of hospitality unites us as a team to create remarkable
hospitality experiences around the world every day. And| our amazing Team
Members are at the heart of it all!

Banquet Event Manager – The Fairmont Jasper Park Lodge – Canada-Jasper

APPLY HERE

Job Description – Banquet Event Manager (JPL03430)Employee Status:
Regular
Banquet Event Manager
Engaging service- delicious cuisine and distinctive surroundings make every special event at Fairmont Jasper Park Lodge a truly memorable affair. Showcase your communication and organization strengths as Banquet Event Manager- where you will lead and liaise among multiple departments to ensure each group function is truly exceptional.
Hotel Overview:
Fairmont Jasper Park Lodge is surrounded by the snow capped mountains and enchanting lakes of Jasper National Park; a UNESCO designated World Heritage Site which includes the #1 Best Golf Resort in Canada by the readers of SCOREGolf Magazine- a newly redesigned Fairmont spa- 6 food and beverage outlets- and many outdoor activities which are right outside your door. No matter what time of year you visit Fairmont Jasper Park Lodge- you can expect to be a part of |The True Rocky Mountain Experience|.
Summary of Responsibilities:
Reporting to the Director of Banquets- responsibilities and essential job functions include but are not limited to the following:
Consistently offer professional- friendly and engaging service
Follow outlet policies- procedures and service standards
Ensure smooth and efficient functioning of the Banquet Department
Ensure all functions maintain a first class and positive visual impact; including ambiance- decor and service deliver

Balance operational- administrative and Colleague need

Assist with coaching and training the Banquet team in all aspects of the departmen

Process all banquet bills to ensure financial reporting is accurat

Respond to guest concerns and react quickly and professionally
Assume responsibility for all banquet facilities- including cleanliness- repair and maintenance- reporting any deficiencies as required
Work closely with the Culinary and Stewarding team to ensure all banquet requirements are in place
Attend pre-conference- daily convention- and leadership meetings when required
Liaise with the Conference Services/Catering Department to ensure events are executed successfully
Liaise with onsite meeting planner to ensure clients` needs are being meet
Participate in regularly scheduled departmental meetings
Adhere to the hotel`s vehicle handling and safety policies while driving hotel and guest vehicles
Follow all safety and sanitation policies
Other duties as assigned

Qualifications:

Previous leadership experience in food and beverage required

Previous experience in a hotel banquet setting preferred

Pro Serve certification is required

Valid Alberta Drivers License required

Computer literate in Microsoft Window applications required and knowledge of the Sales and Catering system preferred
University/College degree in a related discipline preferred
Train the Trainer and Interaction Management an asset
Excellent communication and organizational skills
Strong interpersonal and problem solving abilities
Highly responsible & reliable
Ability to multitask and work well under pressure in a fast paced environment
Ability to work cohesively as part of a team
Ability to focus attention on guest needs- remaining calm and courteous at all times

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Assistant Front Office Manager / Guest Relations Manager – Fairmont Pacific Rim – Canada-Vancouver

APPLY HERE

Job Description – Assistant Front Office Manager / Guest Relations Manager (VPR03012)Employee Status:
Regular
Do you want to…
Lead an extraordinary Front Office team-
Elevate your career with a global luxury brand offering extensive development opportunities-
Utilize global perks & privileges & enjoy a competitive salary + attractive benefits package-
Then you might be our next
Guest Relations Manager
In your new role- you will model our values of respect- integrity- teamwork and empowerment – and your leadership will facilitate extraordinary careers and lasting memories for your Front Office and hotel teams.
Hotel Overview:
At the ocean|s edge- a modern oasis- the Fairmont Pacific Rim is the most remarkable address in the city with its breathtaking harbour views- luxurious accommodation- rave-worthy cuisine and warm hospitality
Reporting to the Front Office Manager- the Guest Relations Manager is responsible for ensuring the highest level of guest service and ensuring that standards are maintained for all positions within the Front Office and Rooms Division. The Guest Relations Manager also serves as a resource to the overall operations of the hotel by providing assistance and direction as needed.

Support the Front Office Manage

in running a successful operation

Consistently offer professional- friendly and engaging service
Take lead in answering any guest inquiries and any guest recovery that may arise
Promote positive colleague relations
Complete managerial tasks such as scheduling- payroll- performance management & coaching
Ensure Brand- Service & safety standards as well as procedures are adhered to
Provide guidance & support to Front Desk- Royal Service- Fairmont Gold- Guest Services & Security
Communicate all pertinent information to the respective groups
Actively seek feedback to further enhance day to day operation
Other duties as assigned

Qualifications:

Minimum of 1 year previous Front Office Supervisory experience preferred

Passion for guest service
Excellent English written and verbal communication- interpersonal and leadership skills
Highly organized- results-oriented with the ability to be flexible and work well under pressure
Degree or Diploma in Hospitality Management is an asset
Strong guest service and training skills background required
Ability to work independently- prioritize responsibilities and multitask
Experience with a Hotel loyalty program an asset
Should possess or seek certification in basic first aid
Computer proficiency in Opera & MS Office (Word- Excel- PowerPoint)
Be familiar with Fire Safety practices and emergency procedures

Visa Requirements:
Must be legally eligible
to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Senior Electrical and I&C group manager – AECOM – Canada

APPLY HERE

AECOM Senior Electrical and I&C group manager in Winnipeg- Manitoba
Canada – Manitoba- Winnipeg
Job Summary
As part of our continued growth- our Winnipeg office has an outstanding
opportunity for a Senior Electrical and I&C group manager to lead our Water
Department E I&C group. The ideal candidate will have a successful track
record in delivering conceptual- preliminary and detailed design phases- and
construction services of municipal water and wastewater treatment facilities.
They will work in a team environment with intermediate and senior engineers to
deliver advanced water and wastewater treatment facilities and large pumping
station projects to our clients based in Western Canada and the US and beyond.
The responsibilities of this position include- but are not limited to:

Lead and manage our growing E I&C team to consistently deliver quality designs that meet our clients` needs and expectations.

Mentor junior staff to develop skill sets that support AECOM and Water Department goals.

Provide design leadership for production and documentation development for electrical power and distribution systems- lighting and low tension systems (i.e. fire alarm- security- CCTV- etc.)

Design and supervise production of drawings and specifications for complete automation systems including field and panel control devices and SCADA for various processes including water/wastewater treatment and industrial applications

Strictly adhere to AECOM|s project and Quality standards- including capability of learning and adopting clients| standard and requirements upon request

Ensure accuracy- completeness and quality of technical aspect on project documentation produced in accordance with AECOM QA/QC procedures and the clients| standards

Ensure that project deliverables are produced in a timely manner to expected quality and allocated budget

Work with Construction Contract Administrator to review E I&C aspect of Shop Drawings- prepare and issue responses to contractor queries

Perform site inspections and issue inspection reports- issue Field Instructions and Field Orders- and prepare deficiency reports.

Provide technical support through all phases of the project

Minimum Requirements

Bachelor|s degree or equivalent

10+ years engineering design and field experience in a multi-disciplinary electrical- instrumentation & control environment for production- including field services during construction phase of projects

Proven track record in design and production of tender documents such as P&IDs- single line diagrams- control network diagrams- electrical hazardous area & grounding drawings- electrical and instrument location drawings- loop & schematic wiring diagrams; developing equipment load schedules- cable & tray calculations- instrumentation indices & standard details

Familiar with the Canadian Electrical Code- NFPA (National Fire Protection Association)- Manitoba Building Code and experience in Manitoba Hydro utility- medium voltage (4160V)- low voltage (600V) and communication systems will be an asset

Must be able to interpret engineers| notes & specifications- and convert into detailed design drawings accurately in timely manner with minimum amount of supervision

Strong verbal and written communication skills

Ability to work independently and in a multi-disciplinary team environment

Critical thinking to identify issues- present solutions and follow through to ensure completion

Capable of collaborating and communicating effectively with internal and external stakeholders

Must possess a valid driver|s license​

Preferred Qualifications

Bachelor`s degree in Electrical / I&C Engineering from a recognized/accredited institution

10+ years engineering design and field experience in a multi-disciplinary electrical- instrumentation & control environment for production- including field services during construction phase of projects

Professional Engineer in Manitoba preferred.

Experience on designs of substation- low and medium voltage distribution- standby generation- transformers- and UPS

Demonstrated experience with business development in the Manitoba market and ability to win business

What We Offer

When you join AECOM- you become part of a company that is

pioneering the future . Our teams around the world are involved in some of the
most cutting-edge and innovative projects and programs of our time- addressing
the big challenges of today and shaping the built environment for generations
to come. We ensure a workplace that encourages growth- flexibility and
creativity- as well as a company culture that champions

inclusion- diversity and overall

employee well-being through programs supported by company leadership. Our

core values define who we are- how we act and what we aspire to- which comes
down to not only

delivering a better world – but working to |make amazing happen| in each
neighborhood- community and city we touch. As an Equal Opportunity Employer-
we believe in each person`s potential- and we`ll help you reach yours.

Job Category Engineering – Electrical / Electronic

Business Line Water

Business Group Design and Consulting Services Group (DCS)

Country Canada

Position Status Full-Time

Requisition/Vacancy No. 221932BR

Clearance Required No

Qualified applicants will receive consideration for employment without regard
to race- color- religion- sex- national origin- sexual orientation- gender
identity- disability or protected veteran status.

Guest Services Manager – Delta Hotels Thunder Bay – Canada

APPLY HERE

Job Number 19107671
Job Category Rooms and Guest Services Operations
Location Delta Hotels Thunder Bay| 2240 Sleeping Giant Parkway| Thunder
Bay| Ontario| Canada
Brand Delta Hotels and Resorts
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
With our diverse portfolio of locations| you’ll find Delta Hotels in world-
renowned cities and prestigious resorts across Canada. Delta Hotels is a
Marriott International brand and offers you the opportunity to find the
hospitality job and career journey that|s right for you. With more than 1100
managed properties and 19 brands you|ll find Marriott International in your
neighborhood and in more than 74 countries across the globe. Find Your World™
at Delta Hotels.

JOB SUMMARY

Serves as the property Manager on Duty and oversees all property operations|
ensuring that the highest levels of hospitality and service are provided.
Represents property management in resolving any guest related situation.
Manages the flow of questions and directs guests within the lobby. Serves as
Guest Relations Manager and handles the tracking of service issues.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 2 years experience in the guest services| front
desk| or related professional area.

OR

• 2-year degree from an accredited university in Hotel and Restaurant
Management| Hospitality| Business Administration| or related major; no work
experience required.

CORE WORK ACTIVITIES

Leading Guest Services Teams

• Utilizes interpersonal and communication skills to lead| influence| and
encourage others; advocates sound financial/business decision making;
demonstrates honesty/integrity; leads by example.

• Encourages and builds mutual trust| respect| and cooperation among team
members.

• Serves as a role model to demonstrate appropriate behaviors.

• Supervises and manages employees. Manages all day-to-day operations.
Understands employee positions well enough to perform duties in employees|
absence.

• Celebrates successes and publicly recognizes the contributions of team
members.

• Establishes and maintains open| collaborative relationships with employees
and ensures employees do the same within the team.

Maintaining Guest Services and Front Desk Goals

• Develops specific goals and plans to prioritize| organize| and accomplish
your work.

• Handles complaints| settling disputes| and resolving grievances and
conflicts| or otherwise negotiating with others.

• Maintains a strong working relationship with all departments to support
property operations and goals and to expedite the resolution of any problems
that may arise through the general operation of the property.

• Intervenes in any guest/employee situation as needed to insure the integrity
of the property is maintained| guest satisfaction is achieved| and employee
well being is preserved.

• Ensures that regular on-going communication is happening with employees to
create awareness of business objectives and communicate expectations|
recognizes performance| and produces desired results.

• Comprehends budgets| operating statements and payroll progress reports as
needed to assist in the financial management areas of department.

Ensuring Exceptional Customer Service

• Provides services that are above and beyond for customer satisfaction and
retention.

• Improves service by communicating and assisting individuals to understand
guest needs| providing guidance| feedback| and individual coaching when
needed.

• Manages day-to-day operations| ensuring the quality| standards and meeting
the expectations of the customers on a daily basis.

• Serves as a leader in displaying outstanding hospitality skills.

• Sets a positive example for guest relations.

• Responds to and handles guest problems and complaints.

• Empowers employees to provide excellent customer service.

• Observes service behaviors of employees and provides feedback to
individuals.

• Strives to improve service performance.

• Provides immediate assistance to guests as requested.

• Ensures employees understand customer service expectations and parameters.

• Participates in the development and implementation of corrective action
plans to improve guest satisfaction.

Implementing Projects and Policies

• Implements the customer recognition/service program| communicating and
ensuring the process.

• Ensures property policies are administered fairly and consistently|
disciplinary procedures and documentation are completed according to Standard
and Local Operating Procedures (SOPs and LSOPS) and support the Peer Review
Process.

• Manages payroll administration.

Conducting Human Resource Activities

• Identifies the developmental needs of others and coaching| mentoring| or
otherwise helping others to improve their knowledge or skills.

• Provides guidance and direction to subordinates| including setting
performance standards and monitoring performance.

• Participates in employee progressive discipline procedures.

• Uses all available on the job training tools for employees.

• Solicits employee feedback| utilizes an “open door” policy and reviews
employee satisfaction results to identify and address employee problems or
concerns.

• Supervises on-going training initiatives and conducts training when
appropriate.

• Participates in the employee performance appraisal process| providing
feedback as needed.

Additional Responsibilities

• Provides information to supervisors| co-workers| and subordinates by
telephone| in written form| e-mail| or in person.

• Analyzes information and evaluating results to choose the best solution and
solve problems.

• Informs and/or updates the executives| the peers and the subordinates on
relevant information in a timely manner.

• Maintains high visibility in public areas during peak times.

• Understands and can implement all emergency plans including accident| death|
elevator| thefts| vicious crimes| bombs| fire| etc.

• Performs Front Desk duties in high demand times.

_

Assistant Manager – Restaurant and Bar – Delta Hotels Fredericton – Canada

APPLY HERE

Job Number 19083254
Job Category Food and Beverage & Culinary
Location Delta Hotels Fredericton| 225 Woodstock Rd| Fredericton| New
Brunswick| Canada
Brand Delta Hotels and Resorts
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
With our diverse portfolio of locations| you’ll find Delta Hotels in world-
renowned cities and prestigious resorts across Canada. Delta Hotels is a
Marriott International brand and offers you the opportunity to find the
hospitality job and career journey that|s right for you. With more than 1100
managed properties and 19 brands you|ll find Marriott International in your
neighborhood and in more than 74 countries across the globe. Find Your World™
at Delta Hotels.

JOB SUMMARY

Entry level management position that is responsible for the daily operations
in Restaurants/Bars and Room Service. Position assists with menu planning|
maintains sanitation standards| assists servers and hosts on the floor during
peak meal periods and supervises Restaurants/Bars and Room Service
Departments| where applicable. Responsibilities include ensuring guest and
employee satisfaction while maintaining the operating budget. Accountable to
ensure standards and legal obligations are followed.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 4 years experience in the food and beverage|
culinary| or related professional area.

OR

• 2-year degree from an accredited university in Food Service Management|
Hotel and Restaurant Management| Hospitality| Business Administration| or
related major; 2 years experience in the food and beverage| culinary| or
related professional area.

CORE WORK ACTIVITIES

Assisting in Management of Restaurant Team

• Handles employee questions and concerns.

• Monitors employees to ensure performance expectations are met.

• Provides feedback to employees based on observation of service behaviors.

• Assists in supervising daily shift operations.

• Supervises restaurant and all related areas in the absence of the Director
of Restaurants or Restaurant Manager.

• Participates in department meetings by communicating a clear and consistent
message regarding the departmental goals to produce desired results.

Conducting Day-to-Day Restaurant Operations

• Ensures all employees have proper supplies| equipment and uniforms.

• Communicates to Chef and Restaurant Manager any issues regarding food
quality and service levels.

• Ensures compliance with all restaurant policies| standards and procedures.

• Monitors alcohol beverage service in compliance with local laws.

• Manages to achieve or exceed budgeted goals.

• Performs all duties of restaurant employees and related departments as
necessary.

• Opens and closes restaurant shifts.

Providing Exceptional Customer Service

• Interacts with guests to obtain feedback on product quality and service
levels.

• Supervises staffing levels to ensure that guest service| operational needs
and financial objectives are met.

• Encourages employees to provide excellent customer service within
guidelines.

• Handles guest problems and complaints| seeking assistance from supervisor as
necessary.

• Strives to improve service performance.

• Sets a positive example for guest relations.

• Assists in the review of comment cards and guest satisfaction results with
employees.

• Meets and greets guests.

Conducting Human Resource Activities

• Supervises on-going training initiatives.

• Uses all available on the job training tools for employees.

• Communicates performance expectations in accordance with job descriptions
for each position.

• Coaches and counsels employees regarding performance on an on-going basis.

_