Front Office Manager – Hilton Toronto Airport Hotel & Suites – Mississauga

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JOB DESCRIPTION
 
A Front Office Manager leads the Front Office Team to ensure that Team Members
are prepared and well-informed to deliver our Guests an exceptional experience
from check-in through check-out.
What will I be doing?
As Front Office Manager| you will oversee the front desk| guest services|
parking| valet and security. The front office is the main connection between
the Guest| the hotel| and the various hotel departments. A Front Office
Manager is responsible for managing the first impressions of our Guests and|
therefore| must perform the following tasks to the highest standards:
Oversee the entire Front Office operation to maintain high standards
Evaluate levels of Guest satisfaction and monitor trends| with a focus on continuous improvement
Ensure regular and VIP Guests are recognized and that the Front Office department operates with a sales attitude and promotes the hotel brand|s loyalty schem

Maximize room occupancy at best rates and use up-selling techniques to promote hotel services and facilitie

Set departmental objectives| work schedules| budgets| policies| and procedure

Monitor the appearance| standards| and performance of the Front Office Team Members with an emphasis on training and teamwor

Ensure Team Members have current knowledge of hotel products| services| pricing and policies| as well as knowledge of the local area| and are continuously trained to learn and understand policies and practices
Maintain good communication and working relationships with all hotel departments
Monitor staffing levels to meet cover business demands
Conduct monthly communication meetings and produce minutes
Manage staff performance issues in compliance with company policies and procedures
Recruit| manage| train and develop the Front Office team
Comply with hotel security| fire regulations and all health and safety legislation
Act in accordance with policies and procedures when working with front of house equipment and property management systems
Assist with other departments| as necessary

What are we looking for?

Front Office Managers serving Hilton brands are always working on behalf of
our Guests and working with other Team Members. To successfully fill this
role| you should maintain the attitude| behaviours| skills| and values that
follow:

A degree or diploma in Hotel Management or equivalent
A minimum of 3 years of Front Office supervisory experience in the hotel| leisure| and/or retail sector
High level of IT proficiency
High level of commercial awareness and sales capabilities
Experience of managing people and developing people
Previous experience of managing a department and Profit and Loss account
Excellent leadership| interpersonal and communication skills
Accountable and resilient
Commitment to delivering a high level of customer service
Ability to work under pressure
Excellent grooming standards
Flexibility to respond to a variety of work situations
Ability to work on your own and as part of a team

It would be advantageous in this position for you to demonstrate the following
capabilities and distinctions:

Familiar with Property Management Systems
A degree or diploma in Hotel Management or equivalent

What will it be like to work for Hilton?

Hilton is the leading global hospitality company| spanning the lodging sector
from luxurious full-service hotels and resorts to extended-stay suites and
mid-priced hotels. For nearly a century| Hilton has offered business and
leisure travelers the finest in accommodations| service| amenities and value.
Hilton is dedicated to continuing its tradition of providing exceptional guest
experiences across its global brands. Our vision to fill the earth with the
light and warmth of hospitality unites us as a team to create remarkable
hospitality experiences around the world every day. And| our amazing Team
Members are at the heart of it all!

Assistant Manager| Rooms Operations – Marriott Downtown at CF Toronto Eaton Centre – Canada

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Job Number 19001AKA
Job Category Rooms and Guest Services Operations
Location Marriott Downtown at CF Toronto Eaton Centre| 525 Bay Street|
Toronto| Ontario| Canada
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
Marriott International portfolio of brands includes both JW Marriott and
Marriott Hotels.
Marriott Hotels | Marriott International’s flagship brand with more than
500 global locations| is advancing the art of hosting so that our guests can
travel brilliantly. As a host with Marriott Hotels| you will help keep this
promise by delivering premium choices| sophisticated style| and well-crafted
details. With your skills and imagination| together we will innovate and
reinvent the future of travel.

JW Marriott is part of Marriott International|s luxury portfolio and
consists of more than 80 beautiful properties in gateway cities and
distinctive resort locations around the world. JW believes our associates come
first. Because if you’re happy| our guests will be happy. It’s as simple as
that. Our hotels offer a work experience unlike any other| where you’ll be
part of a community and enjoy a true camaraderie with a diverse group of co-
workers. JW creates opportunities for training| development| recognition and
most importantly| a place where you can really pursue your passions in a
luxury environment. Treating guests exceptionally starts with the way we take
care of our associates. That’s The JW Treatment™.

JOB SUMMARY

Entry level management position that focuses on supporting the day-to-day
activities of Rooms Operations and supervision of related areas that include
Housekeeping| Recreation. Laundry| Staff| AYS and Concierge/Guest Services.
Position directs and works with employees to carry out guest arrival and
departure procedures and to maintain the property’s cleanliness standards.
Strives to ensure guest and employee satisfaction and achieve the operating
budget.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 4 years experience in the guest services| front
desk| housekeeping| or related professional area.

OR

• 2-year degree from an accredited university in Hotel and Restaurant
Management| Hospitality| Business Administration| or related major; 2 years
experience in the guest services| front desk| housekeeping| or related
professional area.

CORE WORK ACTIVITIES

Supporting the Management of Rooms Operations Activities

• Opens and closes Front Desk shifts / Housekeeping and ensuring completion of
assigned shift checklist and other duties.

• Runs and reviews critical information contained in room operations reports.

• Understands the functions of the Recreation. Laundry| Housekeeping| Bell
Staff| AYS| Front Desk and Concierge/Guest Services operations.

• Temporarily supervises all areas of the Room Operations department in the
absence of the Room Operations management.

• Operates all department equipment as necessary and reporting malfunctions.

• Ensures employees have the proper supplies and uniforms.

• Understands night audit procedures and being able to comprehend and utilize
reports as necessary.

• Understands and complies with loss prevention policies and procedures.

Contributing Information to Support Managing to Budget

• Supervises same day selling procedures to maximize room revenue and
property occupancy.

• Verifies accuracy of room rates to maximize revenue opportunities

• Uses budgets| operating statements and payroll progress reports as needed to
assist in the management of the Room Operations.

• Participates in the management of departmental controllable expenses to
achieve or exceed budgeted goals.

• Understands the impact of Room Operations on the overall property financial
goals and objectives.

Providing for and Managing the Guest Experience

• Participates as needed in the investigation of employee and guest accidents.

• Assists in the use of a guest information tracking system to ensure that a
successful repeat guest recognition program is in use to recognize guest
preferences and

• Sets a positive example for guest relations.

• Interacts with guests to obtain feedback on product quality and service
levels; effectively responding to and handles guest problems and complaints
seeking assistance from supervisor as necessary.

• Assists in the review of comment cards and guest satisfaction results with
employees.

Managing and Conducting Human Resources Activities

• Provides support for operational functions as necessary.

• Trains staff and monitoring adherence to all relevant policies and
procedures.

• Participates in department meetings and continually communicating a clear
and consistent message regarding the Room Operations goals to produce desired
results.

• Supervises staffing levels to ensure that guest service| operational needs
and financial objectives are met.

• Helps to train employees in safety procedures and supervises their ability
to execute departmental and property emergency procedures.

• Observes service behaviors of employees and providing feedback to
individuals; continuously striving to improve service performance.

• Empowers employees to provide excellent customer service within guidelines.

• Participates as needed in the interviewing and hiring of Room operations
employee team members with the appropriate skills.

• Uses all available on the job training tools for employees; supervising on-
going training initiatives and conducting training when appropriate.

• Communicates performance expectations employees in accordance with job
descriptions for each position.

• Participates in the employee performance appraisal process| giving feedback
to Room Operations Managers on individual employee performance issues.

• Coaches| counsels and encourages employees.

• Participates in employee progressive disciplinary procedures as required.

• Handles employee questions and concerns.

• Participates in an ongoing employee recognition program.

• Effectively schedules employees to business demands and tracks employee time
and attendance.

• Assists in performing the payroll function.

• Oversees daily shift operations and ensures compliance with all policies|
standards and procedures.

_

Assistant Banquet Manager – JW Marriott Edmonton ICE District – Canada

APPLY HERE

Job Number 19001AFP
Job Category Event Management
Location JW Marriott Edmonton ICE District| 10360 102 Street NW|
Edmonton| Alberta| Canada
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
Marriott International portfolio of brands includes both JW Marriott and
Marriott Hotels.
Marriott Hotels | Marriott International’s flagship brand with more than
500 global locations| is advancing the art of hosting so that our guests can
travel brilliantly. As a host with Marriott Hotels| you will help keep this
promise by delivering premium choices| sophisticated style| and well-crafted
details. With your skills and imagination| together we will innovate and
reinvent the future of travel.

JW Marriott is part of Marriott International|s luxury portfolio and
consists of more than 80 beautiful properties in gateway cities and
distinctive resort locations around the world. JW believes our associates come
first. Because if you’re happy| our guests will be happy. It’s as simple as
that. Our hotels offer a work experience unlike any other| where you’ll be
part of a community and enjoy a true camaraderie with a diverse group of co-
workers. JW creates opportunities for training| development| recognition and
most importantly| a place where you can really pursue your passions in a
luxury environment. Treating guests exceptionally starts with the way we take
care of our associates. That’s The JW Treatment™.

JOB SUMMARY

Entry level management position that leads the banquet staff while personally
assisting in executing events based on requirements and standards. Develops
and directs team to provide consistent| high quality service. Communicates
performance expectations and trains staff in processes. Responsible for
managing financial and administrative duties.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 2 years experience in the event management| food
and beverage| or related professional area.

CORE WORK ACTIVITIES

Supporting Management of Department Operations and Inventories

• Manages departmental inventories and assets including par levels and
maintenance of equipment.

• Conducts monthly department meetings with the Banquet captains and
employees.

• Maintains attendance log for banquet employees.

• Maintains and enforces established sanitation levels.

• Adheres to and reinforces all standards| policies| and procedures (SOPs|
LSOPs| etc.).

• Ensures employee awareness of the event phase portion of the Meeting Planner
Survey and Guest Satisfaction Scores.

• Orders supplies for the department (e.g.| china| glass| silver| buffet
presentations| props| and other service equipment needs).

• Uses banquet beverage “Use” records to guide banquet beverage supervisor in
controlling liquor costs| managing the banquet beverage perpetual inventory
and requisitioning liquor.

• Understands the impact Banquet operations has on the overall success of an
event and manages activities to maximize customer satisfaction.

• Schedules banquet service staff to forecast and service standards| while
maximizing profits.

Participating in and Leading Banquet Teams

• Attends and participates in all pertinent meetings.

• Leads shifts and actively participates in the servicing of events.

• Applies and continually broadens knowledge of food and wine pairings and
cutting edge cuisine| and overall event presentation.

Providing and Ensuring Exceptional Customer Service

• Sets a positive example for guest relations.

• Interacts with guests to obtain feedback on product quality and service
levels.

• Responds to and handles guest problems and complaints.

• Empowers employees to provide excellent customer service.

• Strives to improve service performance.

• Emphasizes guest satisfaction during all departmental meetings and focuses
on continuous improvement.

• Reviews quarterly Meeting Planner Survey and participates in the development
and implementation of corrective action to address service challenges; focuses
on continuous improvement of guest satisfaction.

Conducting Human Resources Activities

• Interviews and hires Banquet captains and employees with appropriate skills.

• Supports a departmental orientation program for employees to receive the
appropriate new hire training to successfully perform their job.

• Ensures employees understand expectations and parameters.

• Observes service behaviors of employees and provides feedback to
individuals.

• Reviews comment cards and guest satisfaction results with employees.

• Participates in the development and implementation of corrective action
plans.

• Communicates and executes departmental and property emergency procedures and
ensures staff are trained in safety procedures.

_

Assistant General Manager of Restaurants and Bars – Delta Hotels Toronto – Canada

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Job Number 1900177V
Job Category Food and Beverage & Culinary
Location Delta Hotels Toronto| 75 Lower Simcoe Street| Toronto| Ontario|
Canada
Brand Delta Hotels and Resorts
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
With our diverse portfolio of locations| you’ll find Delta Hotels in world-
renowned cities and prestigious resorts across Canada. Delta Hotels is a
Marriott International brand and offers you the opportunity to find the
hospitality job and career journey that|s right for you. With more than 1100
managed properties and 19 brands you|ll find Marriott International in your
neighborhood and in more than 74 countries across the globe. Find Your World™
at Delta Hotels.

JOB SUMMARY

Entry level management position that is responsible for the daily operations
in Restaurants/Bars and Room Service. Position assists with menu planning|
maintains sanitation standards| assists servers and hosts on the floor during
peak meal periods and supervises Restaurants/Bars and Room Service
Departments| where applicable. Responsibilities include ensuring guest and
employee satisfaction while maintaining the operating budget. Accountable to
ensure standards and legal obligations are followed.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 4 years experience in the food and beverage|
culinary| or related professional area.

OR

• 2-year degree from an accredited university in Food Service Management|
Hotel and Restaurant Management| Hospitality| Business Administration| or
related major; 2 years experience in the food and beverage| culinary| or
related professional area.

CORE WORK ACTIVITIES

Assisting in Management of Restaurant Team

• Handles employee questions and concerns.

• Monitors employees to ensure performance expectations are met.

• Provides feedback to employees based on observation of service behaviors.

• Assists in supervising daily shift operations.

• Supervises restaurant and all related areas in the absence of the Director
of Restaurants or Restaurant Manager.

• Participates in department meetings by communicating a clear and consistent
message regarding the departmental goals to produce desired results.

Conducting Day-to-Day Restaurant Operations

• Ensures all employees have proper supplies| equipment and uniforms.

• Communicates to Chef and Restaurant Manager any issues regarding food
quality and service levels.

• Ensures compliance with all restaurant policies| standards and procedures.

• Monitors alcohol beverage service in compliance with local laws.

• Manages to achieve or exceed budgeted goals.

• Performs all duties of restaurant employees and related departments as
necessary.

• Opens and closes restaurant shifts.

Providing Exceptional Customer Service

• Interacts with guests to obtain feedback on product quality and service
levels.

• Supervises staffing levels to ensure that guest service| operational needs
and financial objectives are met.

• Encourages employees to provide excellent customer service within
guidelines.

• Handles guest problems and complaints| seeking assistance from supervisor as
necessary.

• Strives to improve service performance.

• Sets a positive example for guest relations.

• Assists in the review of comment cards and guest satisfaction results with
employees.

• Meets and greets guests.

Conducting Human Resource Activities

• Supervises on-going training initiatives.

• Uses all available on the job training tools for employees.

• Communicates performance expectations in accordance with job descriptions
for each position.

• Coaches and counsels employees regarding performance on an on-going basis.

Banquets Manager – The Ritz-Carlton – Canada

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Job Number 19000VGD
Job Category Food and Beverage & Culinary
Location The Ritz-Carlton| Toronto| 181 Wellington Street West| Toronto|
Ontario| Canada
Brand The Ritz-Carlton
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
At more than 80 award-winning properties worldwide| The Ritz-Carlton Ladies
and Gentlemen create experiences so exceptional that long after a guest stays
with us| the experience stays with them. As the premier worldwide provider of
luxury experiences| we set the standard for rare and special luxury service
the world over. We invite you to explore The Ritz-Carlton.

JOB SUMMARY

Assist the Director of Banquets in the management of all aspects of food and
beverage service in accordance with banquet standards. Directs| motivates and
ensures the performance of Banquet Staff| so that all procedures are completed
to the hotel|s requirements and standards. Ensure accomplishment of all
related Banquet Event Orders| providing clear and concise communication to
everyone having ownership in the success of the events. Monitors and controls
financial and administrative responsibilities including asset protection. He
or she must identify training opportunities and plans a strategy to accomplish
goals.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 4 years experience in the food and beverage|
culinary| or related professional area.

OR

• 2-year degree from an accredited university in Food Service Management|
Hotel and Restaurant Management| Hospitality| Business Administration| or
related major; 2 years experience in the food and beverage| culinary| or
related professional area.

CORE WORK ACTIVITIES

Developing and Maintaining Budgets

• Assists in developing and managing all financial| employee engagement and
guest satisfaction plans and actions for banquet department.

• Utilizes budgets to understand financial objectives.

Leading Food and Beverage Team

• Manages the Food and Beverage departments (not catering sales).

• Supervises and manages employees. Manages all day-to-day operations.
Understands employee positions well enough to perform duties in employees|
absence.

• Utilizes interpersonal and communication skills to lead| influence| and
encourage others; advocates sound financial/business decision making;
demonstrates honesty/integrity; leads by example.

• Creates and nurtures a property environment that emphasizes motivation|
empowerment| teamwork| continuous improvement and a passion for providing
service.

• Provides excellent customer service to all employees.

• Responds quickly and proactively to employee|s concerns.

• Provides a learning atmosphere with a focus on continuous improvement.

• Provides proactive coaching and counseling to team members.

• Encourages and builds mutual trust| respect| and cooperation among team
members.

• Ensures and maintains the productivity level of employees.

• Develops specific goals and plans to prioritize| organize| and accomplish
your work.

• Provides the leadership| vision and direction to bring together and
prioritize the departmental goals in a way that will be efficient and
effective.

• Sets clear expectations with the employees and team leaders and ensures that
appropriate rewards are given if expectations are exceeded.

Ensuring Exceptional Customer Service

• Providing services that are above and beyond for customer satisfaction and
retention. Develops Banquets Captain in exceeding Customer Expectations

• Responds quickly and proactively to guest|s concerns.

• Understands the brand|s service culture.

• Ensures that all employees| team leaders and managers understand the brand|s
service culture.

• Sets service expectations for all guests internally and externally.

• Takes ownership of a guest complaint/problem until it is resolved or it has
been addressed by the appropriate manager or employee.

• Ensures all banquet functions are up to standard and exceed guest|s
expectations.

• Provides services that are above and beyond for customer satisfaction and
retention.

• Improves service by communicating and assisting individuals to understand
guest needs| providing guidance| feedback| and individual coaching when
needed.

• Serves as a role model to demonstrate appropriate behaviors.

• Manages day-to-day operations| ensuring the quality| standards and meeting
the expectations of the customers on a daily basis.

Managing and Conducting Human Resource Activities

• Provides guidance and direction to subordinates| including setting
performance standards and monitoring performance.

• Conducts performance reviews in a timely manner.

• Promotes both Guarantee of Fair Treatment and Open Door policies.

• Identifies the developmental needs of others and coaches| mentors| or
otherwise helps others to improve their knowledge or skills.

• Identifies the educational needs of others| develops formal educational or
training programs or classes| and teaches or instructs others.

• Develops an action plan to attack need areas and expand on strengths based
on employee engagement and guest satisfaction results.

Additional Responsibilities

• Complies with all corporate accounting procedures.

• Provides information to supervisors| co-workers| and subordinates by
telephone| in written form| e-mail| or in person.

• Analyzes information and evaluates results to choose the best solution and
solve problems.

• Ensures effective departmental communication and information systems through
logs| department meetings and property meetings.

_The Ritz-Carlton is an equal opportunity employer committed to hiring a
diverse workforce and sustaining an inclusive culture. The Ritz-Carlton does
not discriminate on the basis of disability| veteran status or any other basis
protected under federal| state or local laws._

_
_

_ Notification to Applicants: The Ritz-Carlton| Toronto takes seriously
its obligations under the Human Rights Code and the Accessibility for
Ontarians with Disabilities Act| 2005 and will provide accommodations to job
applicants needing assistance. If you require an accommodation in relation to
this job posting| our online application or an interview| please call
905-366-5227 or email CanadaApplicationAccommodation@marriott.com and a member
of our Human Resources team will respond to your request. Please note that
this phone number and email are only for those individuals who would like to
request an accessibility accommodation as part of the recruiting process._

]

Manager – Accounting (Parental Leave Coverage) – The St. Regis Toronto – Canada

APPLY HERE

Job Number 19001ATT
Job Category Finance and Accounting
Location The St. Regis Toronto| 325 Bay Street| Toronto| Ontario| Canada

Brand St. Regis Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Management
Start Your Journey With Us
The St. Regis brand first established luxury hospitality more than 110 years
ago| with the opening of the St. Regis New York. From the moment John Jacob
Astor IV opened the doors of his Beaux-Arts masterpiece on New York’s Fifth
Avenue| St. Regis has stood as a symbol of uncompromising elegance and bespoke
service. Today| with more than 40 of the best addresses around the world| St.
Regis is a place where trends are born| boundaries are broken and guests can
simply live exquisite. We invite you to explore careers at St. Regis.

JOB SUMMARY

Supports the day-to-day execution of general ledger impacted processes|
including support to clients as they work with and understand these processes.
Performs accounting functions specifically in the areas of account balancing|
ledger reconciliation| reporting and discrepancy resolution.

CANDIDATE PROFILE

Education and Experience

• 4-year bachelor|s degree in Finance and Accounting or related major; no work
experience required.

OR

• 2-year degree from an accredited university in Finance and Accounting or
related major; 1 year experience in finance and accounting or related
professional area.

CORE WORK ACTIVITIES

Managing Work| Projects| and Policies

• Coordinates and implements accounting work and projects as assigned.

• Coordinates| implements and follows up on Accounting SOP audits for all
areas of the property.

• Complies with Federal and State laws applying to fraud and collection
procedures.

• Generates and provides accurate and timely results in the form of reports|
presentations| etc.

• Analyzes information and evaluates results to choose the best solution and
solve problems.

• Compiles| codes| categorizes| calculates| tabulates| audits| or verifies
information or data.

• Balances credit card ledgers.

• Verifies contracts for groups and performs credit reference checks for
direct billed groups if necessary.

Maintaining Finance and Accounting Goals

• Achieves and exceeds goals including performance goals| budget goals| team
goals| etc.

• Develops specific goals and plans to prioritize| organize| and accomplish
your work.

• Submits reports in a timely manner| ensuring delivery deadlines.

• Ensures profits and losses are documented accurately.

• Monitors all taxes that apply| ensuring that taxes are current| collected
and/or accrued.

• Maintains a strong accounting and operational control environment to
safeguard assets.

• Completes period end function each period.

• Provide direction and assistance to other organizational units regarding
accounting and budgeting policies and procedures| and efficient control and
utilization of financial resources.

Demonstrating and Applying Accounting Knowledge

• Demonstrates knowledge of job-relevant issues| products| systems| and
processes.

• Demonstrates knowledge of return check procedures.

• Demonstrates knowledge of the Gross Revenue Report.

• Demonstrates knowledge and proficiency with write off procedures.

• Demonstrates knowledge and proficiency with consolidated deposit procedures.

• Keeps up-to-date technically and applying new knowledge to your job.

• Uses computers and computer systems (including hardware and software) to
program| develop financial spreadsheets| set up functions| enter data| or
process information.

• Uses relevant information and individual judgment to determine whether
events or processes comply with laws| regulations| or standards.

Additional Responsibilities

• Provides information to supervisors and co-workers by telephone| in written
form| e-mail| or in person.

• Demonstrates personal integrity.

• Uses effective listening skills.

• Demonstrates self confidence| energy and enthusiasm.

• Manages group or interpersonal conflict effectively.

• Informs and/or updates the executives and the peers on relevant information
in a timely manner.

• Manages time well and possesses strong organizational skills.

• Presents ideas| expectations and information in a concise well organized
way.

• Uses problem solving methodology for decision making and follow up.

• Makes collections calls if necessary.

_

Assistant Manager| Housekeeping – Sheraton Gateway Hotel in Toronto International Airport – Canada

APPLY HERE

Job Number 19001BIF
Job Category Housekeeping & Laundry
Location Sheraton Gateway Hotel in Toronto International Airport| 3111
Convair Drive| Mississauga| Ontario| Canada
Brand Sheraton Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
At Sheraton| we go above and beyond in everything we do. We are inspired by
our guests and one another – and are driven to make things better. We love
what we do| and we give it all we’ve got – on property and off. When guests
stay with us| it’s not just a room with a bed that they’re buying. It’s an
experience. We’re looking for someone who is ready to go beyond in everything
they do. If you are someone with a genuine drive to improve your life and the
lives of those around you| we encourage you to explore careers with Sheraton.

JOB SUMMARY

Entry level management position that focuses on supporting the day-to-day
activities in Housekeeping| Recreation/Health Club and Laundry| if applicable.
Position directs and works with employees to clean and maintain guestrooms and
public space. Completes inspections and holds people accountable for
corrective action. Position assists in ensuring guest and employee
satisfaction while maintaining the operating budget.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 2 years experience in the housekeeping or
related professional area.

OR

• 2-year degree from an accredited university in Hotel and Restaurant
Management| Hospitality| Business Administration| or related major; no work
experience required.

CORE WORK ACTIVITIES

Managing Housekeeping Operations and Budgets

• Ensures knowledge and understanding of OSHA regulations are up to date.

• Oversees all lost and found procedures.

• Obtains list of rooms to be cleaned immediately and list of prospective
check-outs or discharges to prepare work assignments.

• Inventories stock to ensure adequate supplies.

• Ensures guest room status is communicated to the Front Desk in a timely and
efficient manner.

• Works effectively with the Engineering department on guest room maintenance
needs.

• Understands and complies with loss prevention policies and procedures.

• Ensures all employees have proper supplies| equipment and uniforms.

• Supervises daily shift operations and ensures compliance with all
housekeeping policies| standards and procedures.

• Assists in supervising an effective inspection program for all guestrooms
and public space.

• Manages linen inventory and guest supplies and assists in the ordering of
supplies as necessary.

• Supervises Housekeeping and all related areas in the absence of the Director
of Services or Housekeeping Manager.

Ensuring Exceptional Customer Service

• Handles guest problems and complaints seeking assistance from supervisor as
necessary.

• Assists in the review of comment cards and guest satisfaction results with
employees.

• Empowers employees to provide excellent customer service within guidelines.

Conducting Human Resources Activities

• Supports training initiatives for all current and new employees.

• Participates as needed in the investigation of employee accidents.

• Communicates performance expectations to Housekeeping employees in
accordance with job descriptions for each position and monitors progress.

• Coaches| counsels and encourages employees.

• Manages payroll administration.

• Observes service behaviors of employees and provides feedback to
individuals; continuously strives to improve service performance.

• Supervises staffing levels to ensure that guest service| operational needs|
and financial objectives are met.

• Communicates areas in need of attention to staff and follows up to ensure
understanding.

• Participates as needed in the interviewing and hiring of Housekeeping
employee team members with the appropriate skills.

• Handles employee progressive disciplinary procedures as required.

• Utilizes the Labor Management System to effectively schedule to business
demands and for tracking of employee time and attendance.

• Supervises the Housekeeping shifts including |breaking out the house.|

• Sets a positive example for guest relations.

• Participates in the employee performance appraisal process| giving feedback
as needed.

_

Banquet Manager – Delta Hotels Fredericton – Canada

APPLY HERE

Job Number 19001BDW
Job Category Event Management
Location Delta Hotels Fredericton| 225 Woodstock Rd| Fredericton| New
Brunswick| Canada
Brand Delta Hotels and Resorts
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
With our diverse portfolio of locations| you’ll find Delta Hotels in world-
renowned cities and prestigious resorts across Canada. Delta Hotels is a
Marriott International brand and offers you the opportunity to find the
hospitality job and career journey that|s right for you. With more than 1100
managed properties and 19 brands you|ll find Marriott International in your
neighborhood and in more than 74 countries across the globe. Find Your World™
at Delta Hotels.

JOB SUMMARY

Directs and motivates team while personally assisting in providing high
quality service based on requirements and standards. Monitors and controls
financial and administrative responsibilities including asset protection.
Provides clear and concise communications to everyone having ownership in the
success of the event. Identifies training opportunities and plans a strategy
to accomplish goals.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 2 years experience in the event management| food
and beverage| or related professional area.

CORE WORK ACTIVITIES

Managing Banquet Operations

• Projects supply needs for the department| (e.g.| china| glass| silver|
buffet presentations| props).

• Applies knowledge of all laws| as they relate to an event.

• Understands the impact of Banquet operations on the overall success of an
event and manages activities to maximize customer satisfaction.

• Adheres to and reinforces all standards| policies| and procedures.

• Maintains established sanitation levels.

• Manages departmental inventories and maintains equipment.

• Uses banquet beverage records to control liquor costs and manage the banquet
beverage perpetual inventory.

• Schedules banquet service staff to forecast and service standards| while
maximizing profits.

• Assists team in developing lasting relationships with groups to retain
business and increase growth.

Participating in and Leading Banquet Teams

• Sets goals and delegates tasks to improve departmental performance.

• Conducts monthly department meetings with the Banquet team.

• Applies and continually broadens knowledge of food and wine pairings and
cutting edge cuisine with emphasis on current event trends.

• Acts as a liaison to the kitchen staff.

• Leads shifts and actively participates in the servicing of events.

Ensuring and Providing Exceptional Customer Service

• Sets a positive example for guest relations.

• Interacts with guests to obtain feedback on product quality and service
levels.

• Responds to and handles guest problems and complaints.

• Empowers employees to provide excellent customer service.

• Ensures employees understand expectations and parameters.

• Strives to improve service performance.

• Emphasizes guest satisfaction during all departmental meetings and focuses
on continuous improvement.

• Reviews comment cards and guest satisfaction results with employees.

Conducting Human Resources Activities

• Communicates and executes departmental and property emergency procedures and
ensures staff are trained in safety procedures.

• Observes service behaviors of employees and provides feedback to
individuals.

• Monitors progress and leads discussion with staff each period.

• Participates in the development and implementation of corrective action
plans.

• Reviews quarterly Meeting Planner Survey results and participates in the
development and implementation of corrective action to address service
challenges; focuses on continuous improvement of guest satisfaction.

• Attends and participates in all pertinent meetings.

_

Project Manager – AECOM – Canada

APPLY HERE

AECOM Project Manager in Whitby- Ontario
Canada – Ontario- Whitby
Job Summary
Manages one or more moderately complex project- involving a combination of the following:
Clients with a regional geographic footprint; OR-
Projects involving multiple services provided by regional IE offices; OR-
Other complexities- such as projects that involve litigation- environmental protection- due diligence- etc.
May manage all phases of projects (from beginning to close out).
Works mostly independently but receives basic instruction on specific assignments- objectives- complex features and possible solutions.
Receives technical guidance on unusual or complex problems and supervisory approval on proposed plans for projects.
May supervise: senior level engineers (all disciplines applicable)- as well as project administration- project controls- scheduling- cost control- estimating and procurement representatives.
Minimum Requirements

BA/BS + 2 YORE or demonstrated equivalency of experience and/or education

Preferred Qualifications

BA/BS + 2 YORE or demonstrated equivalency of experience and/or education

What We Offer

When you join AECOM- you become part of a company that is

pioneering the future . Our teams around the world are involved in some of the
most cutting-edge and innovative projects and programs of our time- addressing
the big challenges of today and shaping the built environment for generations
to come. We ensure a workplace that encourages growth- flexibility and
creativity- as well as a company culture that champions

inclusion- diversity and overall

employee well-being through programs supported by company leadership. Our

core values define who we are- how we act and what we aspire to- which comes
down to not only

delivering a better world – but working to |make amazing happen| in each
neighborhood- community and city we touch. As an Equal Opportunity Employer-
we believe in each person`s potential- and we`ll help you reach yours.

Job Category Engineering – Project / Program / Management

Business Line Buildings & Places

Business Group Design and Consulting Services Group (DCS)

Country Canada

Position Status Full-Time

Requisition/Vacancy No. 204212BR

Clearance Required No

Qualified applicants will receive consideration for employment without regard
to race- color- religion- sex- national origin- sexual orientation- gender
identity- disability or protected veteran status.

Senior Water Resources Engineer /Project Manager – AECOM – Canada

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AECOM Senior Water Resources Engineer /Project Manager in Whitby-
Ontario
Canada – Ontario- Thornhill
Job Summary
The Water Division of AECOM is actively seeking a Senior Water Resources
Engineer /Project Manager for immediate employment in the Markham- ON office.
Alternatively this position could be based out of any of our other Ontario
locations (for example Kitchener- London- Mississauga- Whitby or others). The
appropriately qualified applicant will have an opportunity to contribute to a
wide variety of interesting water resources projects that include stormwater
and watershed management and modelling- environmental assessments- hydrology-
hydraulics- stream rehabilitation / natural channel design- in-fiel

assessments and monitoring. Skills you will likely use or develop in this jo

include project management- hydraulic and hydrologic modelling- water qualit

and quantity monitoring- data analysis- and report / proposal writing all in

friendly- fast-paced consulting engineering work environment at AECOM. This
role offers the right candidate the potential for a fast upwards career
progression within AECOM.

The responsibilities of this position include- but are not limited to:

Working directly with the group manager- project engineers- fluvial geomorphologists- ecologists- less experienced and support staff on projects related to Water Resources- mostly within Ontario

Responsible for projects including communicating with client- meetings- project management- completing technical analysis and reviews- preparing reports and proposals- conceptual / preliminary and detailed designs of stormwater management infrastructure

Minimum Requirements

Bachelor`s degree in Water Resources or Civil Engineering

8+ years of water resources experience- with 5+ year of project management experience

Registered as a P. Eng with the PEO

Knowledge of water resources policies and practices in Ontario

Experience with various water resources modeling programs e.g. HEC-RAS- SWMM- SWMHYMO- VISUAL OTTHYMO- InfoWorks- etc

Experience in proposal preparation including determining work scope- preparing time task breakdowns and preparing text sections on technical approach- team and project experience- etc.

Interested and capable to take on Project Management duties (schedule and budget control- client contact- proposal writing etc.)

Ability to learn quickly- communicate effectively and work with others is essential

Strong computer skills including advanced working knowledge of GIS- Word and Excel

Must possess excellent organizational- communication and writing skills

Must possess a valid driver`s license and access to a vehicle

Preferred Qualifications

10+ years of water resources experience- with 5+ year of project management experience

​Experience delegating to less experienced staff is an asset

Design and construction experience related to transportation infrastructure- stormwater and/or erosion and slope stability projects will be considered an asset

Experience including preparation of cost estimates and tender packages as well as contract administration

Experience with Fluvial Geomorphology / Natural Channel design would be considered a strong asset

Experience with 2D hydraulic modeling would be an asset

PMP Designation

What We Offer

When you join AECOM- you become part of a company that is

pioneering the future . Our teams around the world are involved in some of the
most cutting-edge and innovative projects and programs of our time- addressing
the big challenges of today and shaping the built environment for generations
to come. We ensure a workplace that encourages growth- flexibility and
creativity- as well as a company culture that champions

inclusion- diversity and overall

employee well-being through programs supported by company leadership. Our

core values define who we are- how we act and what we aspire to- which comes
down to not only

delivering a better world – but working to |make amazing happen| in each
neighborhood- community and city we touch. As an Equal Opportunity Employer-
we believe in each person`s potential- and we`ll help you reach yours.

Job Category Engineering – Project / Program / Management

Business Line Water

Business Group Design and Consulting Services Group (DCS)

Country Canada

Position Status Full-Time

Requisition/Vacancy No. 215328BR

Additional Locations CA – Guelph- ON – 55 Wyndham St N- CA – Kitchener- ON
– 50 Sportsworld Crossing Rd- CA – London- ON – 250 York St- CA – Mississauga-
ON – 5080 Commerce Blvd- CA – Whitby- ON – 300 Water St

Clearance Required No

Qualified applicants will receive consideration for employment without regard
to race- color- religion- sex- national origin- sexual orientation- gender
identity- disability or protected veteran status.