Franchised Assistant Front Office Manager – TownePlace Suites Red Deer – Canada

APPLY HERE

Job Number 20031115
Job Category Rooms and Guest Services Operations
Location TownePlace Suites Red Deer| 6822 66th Street|| Red Deer|
Alberta| Canada
Brand TownePlace Suites
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
Thank you for your interest in this position. It is a job opportunity with one
of Marriott International’s franchisees.
Please apply via email at: lhunter@tpsreddeer.com

Additional Information: This hotel is owned and operated by an independent
franchisee| Ocean Properties – Atlific. The franchisee controls all aspects of
the hotel’s employment policies and practices| including the selection and
hiring process. If you accept a position at this hotel you will be employed by
a franchisee and not by Marriott International.

THE PROPERTY

TownePlace Suites by Marriott Red Deer is a select service extended stay hotel
with 92 guest rooms

JOB SUMMARY:

The Assistant Front Office Manager is a working position responsible for
assisting the General Manager. His/her assistance includes leading and
managing all sections of the Front Office Department in order to ensure the
highest standards and performing accounting functions.

RESPONSIBILITIES:

Perform duties associated with the Front Office personnel including but not limited to check in| check out| reservations| guest relations| concierge and switchboard;
Resolve guest issues during and post stay all the while ensuring guest satisfaction;
Provide feedback to the team members on their performances and improvements;
Complete employee evaluations after 3 months & 1 year of employment;
Train and guide front desk staff to provide quality customer services in accordance to Marriott brand standards;
Complete progressive discipline
Participate in the recruitment process as directed by General Manager;
Prioritize and delegate daily work responsibilities to front desk staff;
Ensure that employees are properly groomed and dressed;
Ensure that all Front Desk personnel are fully knowledgeable of Marriott and internal programs and promotions| selling strategies and inform and update staff accordingly;
Maintain compliance with all Marriott| Atlific and internal Key Performance Indicators including: Guest Satisfaction| Intent to Recommend| BonVoy Enrolment| Mobile Guest Experience| GXP
Ensure the facility is maintained clean| neat| safe and secure;
Identify process improvement to achieve financial and service goals;
Supervise the billing and cash processes to ensure compliance with company standards;
Respond to online reviews in a timely manner;
Complete Scheduling & Payroll as directed by General Manager;
Complete accounting duties including daily revenue reports| accounts payable and accounts receivables
Assist Director of Sales with group bookings and correspondence with teams;
Participate in ESS action plans;

QUALIFICATIONS:

Previous management or supervisory experience of 1-2 years
Previous hotel experience of at least 2 years
College level diploma/certificate in hotel
Excellent communication| interpersonal and administration skills
Excellent customer service skills
Must be able to work flexible hours| days| evenings and weekends| with varied shifts.
Previous management or supervisory experience of 1-2 years
Previous hotel experience of at least 2 years
College level diploma/certificate in hotel
Excellent communication| interpersonal and administration skills
Excellent customer service skills
Must be able to work flexible hours| days| evenings and weekends| with varied shifts.

Those interested are invited to submit their covering letter and resume to;

Linda Hunter| General Manager| TownePlace Suites Red Deer

lhunter@tpsreddeer.com

_This company is an equal opportunity employer._

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General Manager-MSB – Fairfield Inn & Suites Calgary Downtown – Canada

APPLY HERE

Job Number 20028332
Job Category Property Leadership
Location Fairfield Inn & Suites Calgary Downtown| 239 12th Avenue SW|
Calgary| Alberta| Canada
Brand Fairfield by Marriott
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
Fairfield Inn & Suites by Marriott allows guests to travel with confidence by
giving them just what they need at an exceptional value. As a member of our
team you|ll deliver outstanding service so travel is easy| comfortable and
productive for our guests. Find Your World™ at Fairfield Inn & Suites by
Marriott.

JOB SUMMARY

Functions as the primary strategic business leader of the property with
responsibility for all aspects of the operation| including: managing general
property performance| managing and sustaining sales and marketing strategy|
managing profitability| managing revenue generation| and delivering a return
on investment to both Marriott International and ownership. Leads the team in
the development and implementation of property-wide strategies. Acts as a
steward and key leader for reinforcing Residence Inn’s culture. Supports the
implementation of the brand service strategy and brand initiatives with the
objective of meeting or exceeding guest expectations and developing strong
associate teams. Builds relationships with key customers and is involved in
the sales process.

CANDIDATE PROFILE

Education and Experience

• 2-year degree from an accredited university in Business Administration|
Hotel and Restaurant Management| or related major; 6 years mixed management
experience in the guest services| front desk| housekeeping| sales and
marketing| management operations| or related professional area.

OR

• 4-year bachelor|s degree in Business Administration| Hotel and Restaurant
Management| or related major; 4 years mixed management experience in the guest
services| front desk| housekeeping| sales and marketing| management
operations| or related professional area.

CORE WORK ACTIVITIES

Managing Property Operations and Department Budgets

• Verify that service programs are in place and executed against (e.g.|
Service So Memorable).

• Provide timely| real-time feedback to management and hourly associates on
service and operational standards; including feedback on even the smallest of
service and operational details.

• Review and follow-up on property GSS scores and comments.

• Create and support clear lines of responsibility for management team|
including coverage and oversight throughout the day.

• Walk the property to ensure public spaces| grounds| work and kitchen areas
meet sanitation and cleanliness/maintenance standards.

• Manage the flow of labor between departments to support effective management
of Labor Budget and achievement of profitability goals.

• Act as a project manager for the execution of capital improvements (e.g.|
renovations| reinventions| refreshes| signage| etc.).

• Delegate responsibilities for operations and projects to appropriate level
of associate.

• Prepare for QA audits (i.e.| daily and pre-visit activities).

Managing and Sustaining Sales and Marketing Strategy

• Manage relationships with decision makers at top accounts.

• Interact with in-house guests to prospect for new sources of business.

• Work with Market Sales to establish property sales strategy| extended stay
occupancy (ESOcc) targets| sales goals| and action plans.

• Understand and leverage sales and marketing advantages over competitor
properties within market.

• Coach and reinforce associate selling strategies that take advantage of
property amenities.

• Work with the Regional Sales office (RSO) to implement sales strategy for
the property (e.g.| goal setting| setting rates| ESOcc| etc.).

• Develop innovative means for capturing new streams of revenue through
property amenities.

• Ensure direct sales staff fully utilizes e-tools (e.g.| e-proposals| e-mail
signatures)| as appropriate.

• Participate in and host customer recognition events to drive sales.

• Monitor sales strategy with RSO to ensure ongoing effectiveness and
compliance.

• Participate in the property sales review (PSR).

• Identify key revenue generating stakeholders and customers and communicate
information to sales offices.

• Collaborate with Regional Marketing & eCommerce Managers to develop and/or
sustain marketing and eCommerce strategies for the hotel.

Managing Profitability

• Measure| analyze| and communicate property performance using a variety of
financial/non-financial data including controllable costs| sales revenue|
guest satisfaction| and associate engagement data.

• Monitor and forecast future ESOcc and length of stay rate tiers to inform
revenue management and profitability strategy.

• Manage on-property controllable costs associated with rooms| housekeeping|
events| and food and beverage operations.

• Initiate action to support property revenue and profitability goals.

• Update and communicate profit forecasts to associates/managers.

• Review and sign off on invoices.

• Review Property Distribution Summary (OnDemand) and Purchase Detail Reports;
identify| research| and resolve balance issues.

• Consolidate reports needed for period-end review (e.g.| P&L| Accounting
Scorecard| Banking Report and Statistics| PACE| credit card fraud report).

• Review property performance on period basis with Regional Director.

Maintaining Revenue Management Goals

• Manage the relationship with the revenue management office (e.g.|
participate in routine calls| strategy meetings| periodic update meetings|
etc.).

• Review and work with appropriate revenue management reports (e.g.| Demand
Eye Chart| Benchmark Pricing Evaluator| Rate/Value Matrix| Smith Travel
Research (STR) reports| etc.).

• Balance inventory to ensure same-day sellouts.

Managing Relationships with Property Stakeholders (e.g.| Owner and Above
Property)

• Keep brand leadership team| owners| and above property stakeholders updated
on property performance in the areas of financials| guest satisfaction| and
associate engagement.

• Prepare and present reports for owners and above property leadership using
financial/performance data.

• Conduct property critique.

• Conduct annual business reviews.

• Respond to off-property (e.g.| regional and owner) requests for sales
information (e.g.| Market Outlook| STR Report critique| etc.).

• Participate in ad hoc owner conference calls and respond appropriately to
owner requests.

Managing and Conducting Human Resource activities

• Conduct performance review process for associates (including LPP/HPP| career
plan form| development plans| associate information form| mid-year check-ins|
90-day check-ins for new associates| etc.).

• Understand the performance expectations for all positions within the
property (e.g. front desk associate| gourmet attendant| etc).

• Manage ongoing development of managers (e.g.| one on one coaching| providing
stretch assignments| etc.).

• Cascade/Deliver training to associates (e.g.| Service So Memorable Quarterly
Recharge).

• Facilitate cross training to support associate professional growth and
operational excellence.

• Conduct day to day Human Resource transactions to support needs of the
property (e.g.| compensation actions| initiation and approval of hiring
requisitions| etc.).

• Lead associates through property changes| and help them transition into new
property roles.

• Facilitate on property activities that communicate and reinforce Residence
Inn culture with associates (e.g.| RIsolution Days| Culture Strength Survey|
Culture Council participation| Daily Huddles| etc.).

• Complete management training (e.g.| ConnectU| GM conferences| HR Skills|
etc.).

• Support recruitment and hiring efforts from various sourcing channels (e.g.|
local job fairs| Internet| referrals) to target associates with skill sets
(e.g.| rooms operations) compatible for operational needs.

Additional Responsibilities

• Manage e-mail.

• Manage daily paper mail.

• Participate in conference calls (e.g.| sales| promotion| Q&A| property
performance| etc.).

• Provide follow-up information to Regional Director and other Extended
Stay/Select Service executives.

• Prepare for Regional Director visits (e.g.| pulling and consolidating
relevant reports).

_

General Manager – Delta Quebec – Delta Hotels Quebec – Canada

APPLY HERE

Job Number 20029652
Job Category Property Leadership
Location Delta Hotels Quebec| 690 Boulevard Rene-Levesque Est| Quebec|
Quebec| Canada
Brand Delta Hotels and Resorts
Schedule Full-time
Relocation? Yes
Position Type Management

Start Your Journey With Us
With our diverse portfolio of locations| you’ll find Delta Hotels in world-
renowned cities and prestigious resorts across Canada. Delta Hotels is a
Marriott International brand and offers you the opportunity to find the
hospitality job and career journey that|s right for you. With more than 1100
managed properties and 19 brands you|ll find Marriott International in your
neighborhood and in more than 74 countries across the globe. Find Your World™
at Delta Hotels.

JOB SUMMARY

Functions as the primary strategic business leader of the property with
responsibility for all aspects of the operation| including guest and employee
satisfaction| human resources| financial performance| sales and revenue
generation and delivering a return on investment to both Marriott
International and property ownership. Verifies implementation of service
strategy and initiatives with the objective of meeting or exceeding guest
expectations| increased profit and market share. Holds property leadership
team accountable for strategy execution| and guides their individual
professional development. The position verifies that sales engines are
leveraged and initiates independent and proactive sales activities| when
appropriate| to generate demand. Verifies that the objectives and goals of
Marriott and property owners work together to achieve brand positioning and
success. Builds owner loyalty through proactive communication| setting and
managing expectations and delivering solid business results. The position is
actively involved in the local community and builds strong relationships with
local officials| businesses| and customers.

CANDIDATE PROFILE

Education and Experience

• 2-year degree from an accredited university in Business Administration|
Hotel and Restaurant Management| or related major; 8 years’ experience in the
management operations| sales and marketing| finance and accounting| or related
professional area.

OR

• 4-year bachelor|s degree in Business Administration| Hotel and Restaurant
Management| or related major; 6 years’ experience in the management
operations| sales and marketing| finance and accounting| or related
professional area.

Preferred:

• General Manager experience in limited or full-service property.

• Ability and willingness to work flexible hours including weekends| holidays
and late nights.

• Property industry work experience| demonstrating progressive career growth
and a pattern of exceptional performance.

JOB SPECIFIC TASKS

Business Strategy Development

Stays current with industry trends and monitors strengths and weakness of
competition; explores new business opportunities; develops business plans
designed to maximize property customer satisfaction| profitability| and market
share; ensures property business plans are aligned with the hotel’s business
strategies; translates Marriott global strategic plan into one that can be
executed on property.

Business Strategy Execution

Executes business plans designed to maximize property customer satisfaction|
profitability| and market share; ensures that property business plans and
employees are aligned with business strategies; holds property leadership team
accountable for successful delivery of business plans; experiments with new
ideas and takes calculated risks to improve guest satisfaction and
profitability; evaluates the success of property business strategies to inform
future business plan enhancements; continually ensures business plans and
actions have a positive impact on property performance.

Sales and Marketing

Works closely with Sales and Marketing team to develop revenue generating
strategies for property; identifies new business leads| develops tailored
sales approach| and actively pursues leads with Sales and Marketing team;
validates that sales and marketing strategy is aligned with brand strategy and
is effectively executed against established goals; verifies that property
leaders understand and leverage Marriott demand engines to full potential;
augments guest preference for property through booking ease and quality
interactions with sales force.

Talent Management and Organizational Capability

Creates a cohesive and high-performance Executive Committee that continuously
strives for positive results and improvement; coaches Executive Committee by
providing specific feedback and holds them accountable for performance;
creates learning and development opportunities for employees; creates and
effectively executes development plans for both direct reports based on their
individual strengths| development needs| and career aspirations; ensures all
managers are doing the same for their direct reports; identifies resource
needs to strengthen property team; creates succession plans for future job
openings; actively supports the staffing process; ensures effective work
processes| systems and teamwork are in place to maximize individual and
overall property performance.

Business Information Analysis

Reviews business related data such as market share| financial performance|
inventory| employee engagement| and customer satisfaction; analyzes business
information to proactively address changing market conditions| ensure property
operates within budgetary guidelines| and achieves profit margin goals; uses
business information to identify indicators of product and service successes
and opportunities for improvement; integrates business information into
business plans.

Employee and Labor Relations

Verifies that all employees are treated fairly| and with respect; builds
rapport with employees by fostering an environment of open communication and
spending time with employees on the frontlines; makes self-available to
employees (“open door policy”); verifies that pay and benefits are appropriate
for labor market; celebrates the success of employees in a public way; works
with Human Resources to maximize employee engagement and monitor local labor
environment to address issues as needed.

Revenue Management

Works with Revenue Management team to develop effective pricing strategies|
balancing seasonality| economy| customer segments| property objectives and
customer satisfaction; established revenue strategy that supports the hotel’s
positioning in local market; ensures demand forecasting and sound revenue
practices are in place to maximize yield; identifies ways to grow occupancy|
RevPAR| and market share by researching and staying aware of competitor
strategies; controls labor and capital expenses.

Owner Relations

Builds strong rapport with property owners through proactive and on-going
communication; keeps owner informed of brand initiatives and guest
experiences; provides owners with in-depth analysis of property performance|
incorporating guest| financial and employee business data; manages an
effective balance between owner interests and Marriott brand interests and
develops solutions that create value for both; develops and effectively
promotes ideas for improving property service and profitability to ownership.

Customer and Public Relations Management

Interacts with guests and other customers on a frequent basis to obtain
feedback about their experiences on property; utilizes guest/customer feedback
to recognize outstanding employee service performance and improve service
delivery; emphasizes and holds leadership team accountable for addressing
service failures or potential service failures| and for developing innovative
ways to exceed guest expectations; establishes presence in the market by
actively promoting an exemplary property/brand image| involving oneself in the
local community| and by developing strategic alliances with local officials|
businesses| and customers; anticipates needs of large groups or high profile
guests in order to deliver flawless service; verifies that products| services|
and events attain the appropriate publicity (“PR buzz”).

Company/Brand Policy| Procedures| and Standards Compliance

Verifies property compliance with legal| safety| operations| labor| and
Marriott brand product and service standards; conducts both routine and short-
notice quality assurance audits with specific departments; holds employees
accountable for performing audits on a regular basis; conducts detailed walk-
throughs to ensure building| public areas| kitchen| and grounds are well-
maintained| safe| and meet or exceed guest expectations; validates that
employees are appropriately trained and performing to standard.

_

General Manager – Delta Whistler Village Suites by Marriott – Delta Hotels Whistler Village Suites – Canada

APPLY HERE

Job Number 20029889
Job Category Property Leadership
Location Delta Hotels Whistler Village Suites| 4308 Main St| Whistler|
British Columbia| Canada
Brand Delta Hotels and Resorts
Schedule Full-time
Relocation? Yes
Position Type Management

Start Your Journey With Us
With our diverse portfolio of locations| you’ll find Delta Hotels in world-
renowned cities and prestigious resorts across Canada. Delta Hotels is a
Marriott International brand and offers you the opportunity to find the
hospitality job and career journey that|s right for you. With more than 1100
managed properties and 19 brands you|ll find Marriott International in your
neighborhood and in more than 74 countries across the globe. Find Your World™
at Delta Hotels.

JOB SUMMARY

Functions as the primary strategic business leader of the property with
responsibility for all aspects of the operation| including guest and employee
satisfaction| human resources| financial performance| sales and revenue
generation and delivering a return on investment to both Marriott
International and property ownership. Verifies implementation of service
strategy and initiatives with the objective of meeting or exceeding guest
expectations| increased profit and market share. Holds property leadership
team accountable for strategy execution| and guides their individual
professional development. The position verifies that sales engines are
leveraged and initiates independent and proactive sales activities| when
appropriate| to generate demand. Verifies that the objectives and goals of
Marriott and property owners work together to achieve brand positioning and
success. Builds owner loyalty through proactive communication| setting and
managing expectations and delivering solid business results. The position is
actively involved in the local community and builds strong relationships with
local officials| businesses| and customers.

CANDIDATE PROFILE

Education and Experience

• 2-year degree from an accredited university in Business Administration|
Hotel and Restaurant Management| or related major; 8 years’ experience in the
management operations| sales and marketing| finance and accounting| or related
professional area.

OR

• 4-year bachelor|s degree in Business Administration| Hotel and Restaurant
Management| or related major; 6 years’ experience in the management
operations| sales and marketing| finance and accounting| or related
professional area.

Preferred:

• General Manager experience in limited or full-service property.

• Ability and willingness to work flexible hours including weekends| holidays
and late nights.

• Property industry work experience| demonstrating progressive career growth
and a pattern of exceptional performance.

JOB SPECIFIC TASKS

Business Strategy Development

Stays current with industry trends and monitors strengths and weakness of
competition; explores new business opportunities; develops business plans
designed to maximize property customer satisfaction| profitability| and market
share; ensures property business plans are aligned with the hotel’s business
strategies; translates Marriott global strategic plan into one that can be
executed on property.

Business Strategy Execution

Executes business plans designed to maximize property customer satisfaction|
profitability| and market share; ensures that property business plans and
employees are aligned with business strategies; holds property leadership team
accountable for successful delivery of business plans; experiments with new
ideas and takes calculated risks to improve guest satisfaction and
profitability; evaluates the success of property business strategies to inform
future business plan enhancements; continually ensures business plans and
actions have a positive impact on property performance.

Sales and Marketing

Works closely with Sales and Marketing team to develop revenue generating
strategies for property; identifies new business leads| develops tailored
sales approach| and actively pursues leads with Sales and Marketing team;
validates that sales and marketing strategy is aligned with brand strategy and
is effectively executed against established goals; verifies that property
leaders understand and leverage Marriott demand engines to full potential;
augments guest preference for property through booking ease and quality
interactions with sales force.

Talent Management and Organizational Capability

Creates a cohesive and high-performance Executive Committee that continuously
strives for positive results and improvement; coaches Executive Committee by
providing specific feedback and holds them accountable for performance;
creates learning and development opportunities for employees; creates and
effectively executes development plans for both direct reports based on their
individual strengths| development needs| and career aspirations; ensures all
managers are doing the same for their direct reports; identifies resource
needs to strengthen property team; creates succession plans for future job
openings; actively supports the staffing process; ensures effective work
processes| systems and teamwork are in place to maximize individual and
overall property performance.

Business Information Analysis

Reviews business related data such as market share| financial performance|
inventory| employee engagement| and customer satisfaction; analyzes business
information to proactively address changing market conditions| ensure property
operates within budgetary guidelines| and achieves profit margin goals; uses
business information to identify indicators of product and service successes
and opportunities for improvement; integrates business information into
business plans.

Employee and Labor Relations

Verifies that all employees are treated fairly| and with respect; builds
rapport with employees by fostering an environment of open communication and
spending time with employees on the frontlines; makes self-available to
employees (“open door policy”); verifies that pay and benefits are appropriate
for labor market; celebrates the success of employees in a public way; works
with Human Resources to maximize employee engagement and monitor local labor
environment to address issues as needed.

Revenue Management

Works with Revenue Management team to develop effective pricing strategies|
balancing seasonality| economy| customer segments| property objectives and
customer satisfaction; established revenue strategy that supports the hotel’s
positioning in local market; ensures demand forecasting and sound revenue
practices are in place to maximize yield; identifies ways to grow occupancy|
RevPAR| and market share by researching and staying aware of competitor
strategies; controls labor and capital expenses.

Owner Relations

Builds strong rapport with property owners through proactive and on-going
communication; keeps owner informed of brand initiatives and guest
experiences; provides owners with in-depth analysis of property performance|
incorporating guest| financial and employee business data; manages an
effective balance between owner interests and Marriott brand interests and
develops solutions that create value for both; develops and effectively
promotes ideas for improving property service and profitability to ownership.

Customer and Public Relations Management

Interacts with guests and other customers on a frequent basis to obtain
feedback about their experiences on property; utilizes guest/customer feedback
to recognize outstanding employee service performance and improve service
delivery; emphasizes and holds leadership team accountable for addressing
service failures or potential service failures| and for developing innovative
ways to exceed guest expectations; establishes presence in the market by
actively promoting an exemplary property/brand image| involving oneself in the
local community| and by developing strategic alliances with local officials|
businesses| and customers; anticipates needs of large groups or high profile
guests in order to deliver flawless service; verifies that products| services|
and events attain the appropriate publicity (“PR buzz”).

Company/Brand Policy| Procedures| and Standards Compliance

Verifies property compliance with legal| safety| operations| labor| and
Marriott brand product and service standards; conducts both routine and short-
notice quality assurance audits with specific departments; holds employees
accountable for performing audits on a regular basis; conducts detailed walk-
throughs to ensure building| public areas| kitchen| and grounds are well-
maintained| safe| and meet or exceed guest expectations; validates that
employees are appropriately trained and performing to standard.

_

General Manager – Delta Hotels Trois Rivieres Conference Centre – Delta Hotels Trois Rivieres Conference Centre – Canada

APPLY HERE

Job Number 20030055
Job Category Property Leadership
Location Delta Hotels Trois Rivieres Conference Centre| 1620 Rue Notre
Dame| Trois-Rivieres| Quebec| Canada
Brand Delta Hotels and Resorts
Schedule Full-time
Relocation? Yes
Position Type Management

Start Your Journey With Us
With our diverse portfolio of locations| you’ll find Delta Hotels in world-
renowned cities and prestigious resorts across Canada. Delta Hotels is a
Marriott International brand and offers you the opportunity to find the
hospitality job and career journey that|s right for you. With more than 1100
managed properties and 19 brands you|ll find Marriott International in your
neighborhood and in more than 74 countries across the globe. Find Your World™
at Delta Hotels.

JOB SUMMARY

Functions as the primary strategic business leader of the property with
responsibility for all aspects of the operation| including guest and employee
satisfaction| human resources| financial performance| sales and revenue
generation and delivering a return on investment to both Marriott
International and property ownership. Verifies implementation of service
strategy and initiatives with the objective of meeting or exceeding guest
expectations| increased profit and market share. Holds property leadership
team accountable for strategy execution| and guides their individual
professional development. The position verifies that sales engines are
leveraged and initiates independent and proactive sales activities| when
appropriate| to generate demand. Verifies that the objectives and goals of
Marriott and property owners work together to achieve brand positioning and
success. Builds owner loyalty through proactive communication| setting and
managing expectations and delivering solid business results. The position is
actively involved in the local community and builds strong relationships with
local officials| businesses| and customers.

CANDIDATE PROFILE

Education and Experience

• 2-year degree from an accredited university in Business Administration|
Hotel and Restaurant Management| or related major; 8 years’ experience in the
management operations| sales and marketing| finance and accounting| or related
professional area.

OR

• 4-year bachelor|s degree in Business Administration| Hotel and Restaurant
Management| or related major; 6 years’ experience in the management
operations| sales and marketing| finance and accounting| or related
professional area.

Preferred:

• General Manager experience in limited or full-service property.

• Ability and willingness to work flexible hours including weekends| holidays
and late nights.

• Property industry work experience| demonstrating progressive career growth
and a pattern of exceptional performance.

JOB SPECIFIC TASKS

Business Strategy Development

Stays current with industry trends and monitors strengths and weakness of
competition; explores new business opportunities; develops business plans
designed to maximize property customer satisfaction| profitability| and market
share; ensures property business plans are aligned with the hotel’s business
strategies; translates Marriott global strategic plan into one that can be
executed on property.

Business Strategy Execution

Executes business plans designed to maximize property customer satisfaction|
profitability| and market share; ensures that property business plans and
employees are aligned with business strategies; holds property leadership team
accountable for successful delivery of business plans; experiments with new
ideas and takes calculated risks to improve guest satisfaction and
profitability; evaluates the success of property business strategies to inform
future business plan enhancements; continually ensures business plans and
actions have a positive impact on property performance.

Sales and Marketing

Works closely with Sales and Marketing team to develop revenue generating
strategies for property; identifies new business leads| develops tailored
sales approach| and actively pursues leads with Sales and Marketing team;
validates that sales and marketing strategy is aligned with brand strategy and
is effectively executed against established goals; verifies that property
leaders understand and leverage Marriott demand engines to full potential;
augments guest preference for property through booking ease and quality
interactions with sales force.

Talent Management and Organizational Capability

Creates a cohesive and high-performance Executive Committee that continuously
strives for positive results and improvement; coaches Executive Committee by
providing specific feedback and holds them accountable for performance;
creates learning and development opportunities for employees; creates and
effectively executes development plans for both direct reports based on their
individual strengths| development needs| and career aspirations; ensures all
managers are doing the same for their direct reports; identifies resource
needs to strengthen property team; creates succession plans for future job
openings; actively supports the staffing process; ensures effective work
processes| systems and teamwork are in place to maximize individual and
overall property performance.

Business Information Analysis

Reviews business related data such as market share| financial performance|
inventory| employee engagement| and customer satisfaction; analyzes business
information to proactively address changing market conditions| ensure property
operates within budgetary guidelines| and achieves profit margin goals; uses
business information to identify indicators of product and service successes
and opportunities for improvement; integrates business information into
business plans.

Employee and Labor Relations

Verifies that all employees are treated fairly| and with respect; builds
rapport with employees by fostering an environment of open communication and
spending time with employees on the frontlines; makes self-available to
employees (“open door policy”); verifies that pay and benefits are appropriate
for labor market; celebrates the success of employees in a public way; works
with Human Resources to maximize employee engagement and monitor local labor
environment to address issues as needed.

Revenue Management

Works with Revenue Management team to develop effective pricing strategies|
balancing seasonality| economy| customer segments| property objectives and
customer satisfaction; established revenue strategy that supports the hotel’s
positioning in local market; ensures demand forecasting and sound revenue
practices are in place to maximize yield; identifies ways to grow occupancy|
RevPAR| and market share by researching and staying aware of competitor
strategies; controls labor and capital expenses.

Owner Relations

Builds strong rapport with property owners through proactive and on-going
communication; keeps owner informed of brand initiatives and guest
experiences; provides owners with in-depth analysis of property performance|
incorporating guest| financial and employee business data; manages an
effective balance between owner interests and Marriott brand interests and
develops solutions that create value for both; develops and effectively
promotes ideas for improving property service and profitability to ownership.

Customer and Public Relations Management

Interacts with guests and other customers on a frequent basis to obtain
feedback about their experiences on property; utilizes guest/customer feedback
to recognize outstanding employee service performance and improve service
delivery; emphasizes and holds leadership team accountable for addressing
service failures or potential service failures| and for developing innovative
ways to exceed guest expectations; establishes presence in the market by
actively promoting an exemplary property/brand image| involving oneself in the
local community| and by developing strategic alliances with local officials|
businesses| and customers; anticipates needs of large groups or high profile
guests in order to deliver flawless service; verifies that products| services|
and events attain the appropriate publicity (“PR buzz”).

Company/Brand Policy| Procedures| and Standards Compliance

Verifies property compliance with legal| safety| operations| labor| and
Marriott brand product and service standards; conducts both routine and short-
notice quality assurance audits with specific departments; holds employees
accountable for performing audits on a regular basis; conducts detailed walk-
throughs to ensure building| public areas| kitchen| and grounds are well-
maintained| safe| and meet or exceed guest expectations; validates that
employees are appropriately trained and performing to standard.

_

Franchised Maintenance Manager – Delta Hotels Kingston Waterfront – Canada

APPLY HERE

Job Number 20021215
Job Category Landscaping & Grounds
Location Delta Hotels Kingston Waterfront| 1 Johnson Street| Kingston|
Ontario| Canada
Brand Delta Hotels and Resorts
Schedule Full-time
Relocation? Yes
Position Type Management

Start Your Journey With Us
Thank you for your interest in this position. It is a job opportunity with one
of Marriott International’s franchisees.
Please apply via email at mjardine@diamondhotels.ca

Additional Information: This hotel is owned and operated by an independent
franchisee| Diamond Hotels Canada Inc. The franchisee controls all aspects of
the hotel’s employment policies and practices| including the selection and
hiring process. If you accept a position at this hotel you will be employed by
a franchisee and not by Marriott International.

ABOUT US

Delta Hotels by Marriott Kingston Waterfront is a multi-year award winner of
the Delta Hotels Franchise of the Year Award. We are located on the beautiful
waterfront in the heart of downtown Kingston. Our on-site destination
restaurant| AquaTerraoffers the most magnificent waterfront dining experience
and all of our guestrooms overlook the water and we are currently looking for
an experienced Hotel Maintenance Manager to join our management team.

POSITION OVERVIEW

You are an inspired leader with a passion for hospitality and customer service
who will manage hotel maintenance operations. You are responsible for the day-
to-day operation| maintenance and repair of the hotel’s interior and exterior
facilities while maintaining employee and guest safety| smooth and efficient
operations| good appearance| compliance with legislation| suitable working
conditions and cost control. The responsibility will include maintaining
electrical equipment and assist with general repairs and preventative
maintenance of the hotel including plumbing| heating| air conditioning|
painting| wall papering| carpentry and general repairs. This position is
expected to perform all maintenance activities as well as chair and lead the
hotel’s health & safety program

QUALIFICATIONS

Minimum of 3 years building maintenance experience
Minimum 2 years of effective management experience
Energetic| adaptable leader capable of motivating| developing| and working hand in hand with the entire team
You must have basic plumbing and electrical knowledge and handyman skills
Exceptional leadership| interpersonal| and communication skills and the ability to effectively communication with all levels of associates| management| ownership| and guests
Must have strong knowledge of health & safety legislation and requirements
Flexibility to work days| evenings| weekends| and/or holidays as required

_This company is an equal opportunity employer._

frnch1

]

Franchised Sales Manager – BUSINESS TRANSIENT – Delta Hotels Toronto Airport & Conference Centre – Canada

APPLY HERE

Job Number 20026387
Job Category Sales and Marketing
Location Delta Hotels Toronto Airport & Conference Centre| 655 Dixon
Road| Toronto| Ontario| Canada
Brand Delta Hotels and Resorts
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
Thank you for your interest in this position. It is a job opportunity with one
of Marriott International’s franchisees.
Please apply via email at: astafford@deltatorontoairport.com

Additional Information: This hotel is owned and operated by an independent
franchisee| KSD Enterprises Ltd. The franchisee controls all aspects of the
hotel’s employment policies and practices| including the selection and hiring
process. If you accept a position at this hotel you will be employed by a
franchisee and not by Marriott International.

The Sales Manager – BUSINESS TRANSIENT is a highly motivated| goal-
oriented individual responsible for the generation of successful achievement
and future development of significant sales volume produced at established
levels of profitability. Serving as the most visible ambassador of the Hotel|
this position requires exceptional organization and dedication to
interpersonal communications to fulfill the numerous responsibilities of
client relationships| industry involvement| business strategy| financial
accountability. Along with managing this market segment| additional smaller
markets will be assigned including but not limited to consortia| travel
agents| stop-overs and government group.

Job Responsibilities

Generate| achieve and develop targeted sales volume| reflecting budgeted levels of revenue generation and profitability.
Upsell/negotiate services to maximize revenue and profit.
Provide exceptional customer service through relationship development| strategizing account development and creating plans that fully exhibit commitment to the fulfillment of customer expectations.
Sell the Hotel creatively| utilizing a goals/benefits/features approach to securing business.
Assert comprehensive knowledge and keen awareness of both hotels primary market| its surrounding areas and resources.
Assert knowledge and maximization of any Brand programs; sell strategy and brand-specific pricing techniques (as applicable)
Maintain a working knowledge and awareness of the competition in current and changing conditions; frequently visiting facilities and reporting on the business climate as it relates to competitive advantage.
Proactively prospect| research and solicit new accounts.
Identify and develop new market opportunities and strategies| proactively pursuing the appropriate mix and type of business that will best achieve both hotels sales plan and direction.
Responsible for maintaining the integrity of Sales activities and reports in CI/TY
Participate in team brainstorming sessions| hotel staff meetings and client events as required for specific business situation| or as requested by Director of Sales & Marketing.
Conduct site inspections| escort client visits| actively entertain| and personally interact with customers.
Promote the Hotel through regular industry involvement and exposure at local and/or national events. Acts as liaison with Marriott Sales Team and Tourism Toronto.
Maintain a high level of professional standards including appearance| demeanor| ethics and image of self.
Maintain positive employee relations in a supportive| team-oriented environment.

Job Requirements

High school diploma or GED; 4 years’ experience in sales and marketing in a full service hotel

OR

2-year degree from an accredited university in Business Administration| Marketing| Hotel and Restaurant Management| or related major;
2 to 3 years’ experience in sales and marketing in a full service hotel.
Possess strong sales and negotiation skills.
Proven prospecting and new business development abilities.
Must have working knowledge in the Business Transient Market.
CI/TY Marriott Sales & Catering systems preferred.
Microsoft Word| Excel| Powerpoint.

_This company is an equal opportunity employer._

frnch1

]

Mgr-Human Resources – Delta Hotels Trois Rivieres Conference Centre – Canada

APPLY HERE

Job Number 20028174
Job Category Human Resources
Location Delta Hotels Trois Rivieres Conference Centre| 1620 Rue Notre
Dame| Trois-Rivieres| Quebec| Canada
Brand Delta Hotels and Resorts
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
With our diverse portfolio of locations| you’ll find Delta Hotels in world-
renowned cities and prestigious resorts across Canada. Delta Hotels is a
Marriott International brand and offers you the opportunity to find the
hospitality job and career journey that|s right for you. With more than 1100
managed properties and 19 brands you|ll find Marriott International in your
neighborhood and in more than 74 countries across the globe. Find Your World™
at Delta Hotels.

JOB SUMMARY

As a member of the property Human Resources support staff| he/she works with
Human Resources employees to carry out the daily activities of the Human
Resource Office including oversight of recruitment| total compensation| and
training and development. Additionally| he/she focuses on delivering HR
services that meet or exceed the needs of employees and enable business
success; as well as ensures compliance with all applicable laws| regulations
and operating procedures.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 3 years experience in the human resources|
management operations| or related professional area.

OR

• 2-year degree from an accredited university in Human Resources| Business
Administration| or related major; 1 year experience in the human resources|
management operations| or related professional area.

CORE WORK ACTIVITIES

Managing Recruitment and Hiring Process

• Assists in the interviewing and hiring of Human Resource employee team
members with the appropriate skills| as needed.

• Establishes and maintains contact with external recruitment sources.

• Attends job fairs and ensures documentation of outreach efforts in
accordance with Human Resource Standard Operating Procedures.

• Networks with local organizations (e.g.| Hotel Association and peers) to
source candidates for current or future openings.

• Oversees/monitors candidate identification and selection process.

• Provides subject matter expertise to property managers regarding selection
procedures.

• Partners with vendor partners to ensure effective advertisement efforts are
being utilized for open positions in appropriate venues to attract a diverse
candidate pool.

• Performs quality control on candidate identification/selection.

Administering and Educating Employee Benefits

• Works with the unemployment services provider to respond to unemployment
claims; reviews provider reports for accuracy and corrects errors.

• Prepares| audits and distributes unemployment claim activity reports to
property management.

• Attends unemployment hearings and ensures property is properly represented.

• Ensures that department has the available resources on hand to administer
employee.

Managing Employee Development

• Supports a departmental orientation program for employees to receive the
appropriate new hire training to successfully perform their job.

• Ensures employees are cross-trained to support successful daily operations.

• Uses all available on the job training tools for employees; supervise on-
going training initiatives and conducts training| when appropriate.

• Ensures coordination and facilitation of new hire orientation program to
generate a positive first impression for employees and emphasize the
importance of guest service in company culture.

• Ensures attendance by all new hires and participation of the leadership team
in training programs

• Collaborates with management team to ensure departmental orientation
processes are in place and employees receive the appropriate new hire training
to successfully perform their job.

Maintaining Employee Relations

• Assists in maintaining effective employee communication channels in the
property (e.g.| develops daily communications and assists with regularly
scheduled property-wide meetings).

• Reviews progressive discipline documentation for accuracy and consistency|
and checks for supportive documentation and is accountable for determining
appropriate action.

• Utilizes an “open door” policy to acknowledge employee problems or concerns
in a timely manner

• Ensures employee issues are referred to the Department Manager for
resolution or escalated to the Director of Human Resources/Multi-Property
Director of Human Resources.

• Partners with Loss Prevention to conduct employee accident investigations|
as necessary.

• Communicates performance expectations in accordance with job descriptions
for each position.

Managing Legal and Compliance Practices

• Ensures employee files contain required employment paperwork| proper
performance management and compensation documentation| are properly maintained
and secured for the required length of time.

• Ensures compliance with procedure for accessing| reviewing| and auditing
employee files and ensure compliance with the Privacy Act.

• Ensures medical records are maintained in a separate| secure and
confidential medical file.

• Facilitates random| reasonable belief and post accident drug testing process
(in properties where applicable).

• Communicates property rules and regulations via the employee handbook.

• Ensures all safety and security policies (e.g.| property removal| lost and
found items| blood borne pathogens| accident reporting| and hygiene) are
communicated to employees on a regular basis through orientation| property
meetings| bulletin boards| etc.

• Conducts periodic claims reviews with Regional Claims office to ensure
claims are closed in a timely manner and reserve levels are appropriate for
open claims.

• Represents Human Resources at the property Safety Committee; helps to
identify ways to create awareness of the importance of safety in the workplace
and decrease accident frequency and severity.

• Manages Workers Compensation claims to ensure appropriate employee care and
manage costs.

• Oversees the selection/non-selection and offers processes to ensure proper
procedures are followed (e.g.| valid reasons for selection/non-selection and
applicants receive status notifications).

_

Food and Beverage Manager – Delta Hotels Edmonton Centre Suites – Canada

APPLY HERE

Job Number 20002593
Job Category Food and Beverage & Culinary
Location Delta Hotels Edmonton Centre Suites| 10222 102 St NW| Edmonton|
Alberta| Canada
Brand Delta Hotels and Resorts
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
With our diverse portfolio of locations| you’ll find Delta Hotels in world-
renowned cities and prestigious resorts across Canada. Delta Hotels is a
Marriott International brand and offers you the opportunity to find the
hospitality job and career journey that|s right for you. With more than 1100
managed properties and 19 brands you|ll find Marriott International in your
neighborhood and in more than 74 countries across the globe. Find Your World™
at Delta Hotels.

JOB SUMMARY

Supervises daily Food and Beverage (F&B) shift operation and monitors
compliance with all F&B policies| standards| and procedures. Manages day-to-
day operations verifying that the quality| standards and meeting the
expectations of the customers on a daily basis. Maintains the operating
budget| and verifies that standards and legal obligations are followed.
Develops specific goals and plans to prioritize| organize| and accomplish
work..

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 4 years experience in the food and beverage|
culinary| or related professional area.

OR

• 2-year degree from an accredited university in Food Service Management|
Hotel and Restaurant Management| Hospitality| Business Administration| or
related major; 2 years experience in the food and beverage| culinary| or
related professional area.

CORE WORK ACTIVITIES

Managing Day-to-Day Operations

• Assists in the ordering of Food and Beverage (F&B) supplies| cleaning
supplies and uniforms.

• Supervises daily F&B shift operation and monitors compliance with all F&B
policies| standards and procedures.

• Supports and supervises an effective monthly self inspection program.

• Operates all department equipment as necessary and reports malfunction.

• Supervises staffing levels to verify that guest service| operational needs|
and financial objective are met.

• Encourages and builds mutual trust| respect| and cooperation among team
members.

• Understands employee positions well enough to perform duties in employees|
absence.

• Develops specific goals and plans to prioritize| organize| and accomplish
work.

• Monitors and maintains the productivity level of employees.

• Verifies that all team members/supervisors understand the brand specific
philosophy.

• Maintains the operating budget| and verifies that standards and legal
obligations are followed.

• Assists supervisors in understanding team members ever changing needs and
expectations| and how to exceed them.

• Celebrates and fosters decisions that result in successes as well as
failures.

• Communicates areas that need attention to staff and follows up to verify
understanding.

• Coordinates cleaning program in all F&B areas (e.g.| General clean)|
identifying trends and making recommendation for improvements.

• Establishes and maintains open| collaborative relationships with employees.

• Creates and nurtures a property environment that emphasizes motivation|
empowerment| teamwork and passion for providing service.

• Follows property specific second effort and recovery plan.

• Stays readily available/ approachable for all team members.

• Demonstrates knowledge of the brand specific service culture.

Providing Exceptional Customer Service

• Provides services that are above and beyond for customer satisfaction and
retention.

• Improves service by communicating and assisting individuals to understand
guest needs| providing guidance| feedback| and individual coaching when
needed.

• Serves as a role model to demonstrate appropriate behaviors.

• Manages day-to-day operations| monitors quality| and standards and meets the
expectations of the customers on a daily basis.

• Takes proactive approaches when dealing with guest concerns.

• Sets a positive example for guest relations.

• Stays readily available/ approachable for all guests.

• Reviews comment cards and guest satisfaction result with employees.

• Responds in a timely manner to customer service department request.

Additional Responsibilities

• Provides information to supervisors and co-workers by telephone| in written
form| e-mail| or in person.

• Provides guidance and direction to subordinates| including setting
performance standards and monitoring performance.

• Analyzes information and evaluates results to choose the best solution and
solve problems.

• Performs hourly job function if necessary.

• Extends professionalism and courtesy to team members at all times.

• Comprehends budgets| operating statements and payroll progress report.

• Performs other duties| as assigned| to meet business needs.

_

Mgr-Human Resources – Delta Hotels Trois Rivieres Conference Centre – Canada

APPLY HERE

Job Number 20028174
Job Category Human Resources
Location Delta Hotels Trois Rivieres Conference Centre| 1620 Rue Notre
Dame| Trois-Rivieres| Quebec| Canada
Brand Delta Hotels and Resorts
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
With our diverse portfolio of locations| you’ll find Delta Hotels in world-
renowned cities and prestigious resorts across Canada. Delta Hotels is a
Marriott International brand and offers you the opportunity to find the
hospitality job and career journey that|s right for you. With more than 1100
managed properties and 19 brands you|ll find Marriott International in your
neighborhood and in more than 74 countries across the globe. Find Your World™
at Delta Hotels.

JOB SUMMARY

As a member of the property Human Resources support staff| he/she works with
Human Resources employees to carry out the daily activities of the Human
Resource Office including oversight of recruitment| total compensation| and
training and development. Additionally| he/she focuses on delivering HR
services that meet or exceed the needs of employees and enable business
success; as well as ensures compliance with all applicable laws| regulations
and operating procedures.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 3 years experience in the human resources|
management operations| or related professional area.

OR

• 2-year degree from an accredited university in Human Resources| Business
Administration| or related major; 1 year experience in the human resources|
management operations| or related professional area.

CORE WORK ACTIVITIES

Managing Recruitment and Hiring Process

• Assists in the interviewing and hiring of Human Resource employee team
members with the appropriate skills| as needed.

• Establishes and maintains contact with external recruitment sources.

• Attends job fairs and ensures documentation of outreach efforts in
accordance with Human Resource Standard Operating Procedures.

• Networks with local organizations (e.g.| Hotel Association and peers) to
source candidates for current or future openings.

• Oversees/monitors candidate identification and selection process.

• Provides subject matter expertise to property managers regarding selection
procedures.

• Partners with vendor partners to ensure effective advertisement efforts are
being utilized for open positions in appropriate venues to attract a diverse
candidate pool.

• Performs quality control on candidate identification/selection.

Administering and Educating Employee Benefits

• Works with the unemployment services provider to respond to unemployment
claims; reviews provider reports for accuracy and corrects errors.

• Prepares| audits and distributes unemployment claim activity reports to
property management.

• Attends unemployment hearings and ensures property is properly represented.

• Ensures that department has the available resources on hand to administer
employee.

Managing Employee Development

• Supports a departmental orientation program for employees to receive the
appropriate new hire training to successfully perform their job.

• Ensures employees are cross-trained to support successful daily operations.

• Uses all available on the job training tools for employees; supervise on-
going training initiatives and conducts training| when appropriate.

• Ensures coordination and facilitation of new hire orientation program to
generate a positive first impression for employees and emphasize the
importance of guest service in company culture.

• Ensures attendance by all new hires and participation of the leadership team
in training programs

• Collaborates with management team to ensure departmental orientation
processes are in place and employees receive the appropriate new hire training
to successfully perform their job.

Maintaining Employee Relations

• Assists in maintaining effective employee communication channels in the
property (e.g.| develops daily communications and assists with regularly
scheduled property-wide meetings).

• Reviews progressive discipline documentation for accuracy and consistency|
and checks for supportive documentation and is accountable for determining
appropriate action.

• Utilizes an “open door” policy to acknowledge employee problems or concerns
in a timely manner

• Ensures employee issues are referred to the Department Manager for
resolution or escalated to the Director of Human Resources/Multi-Property
Director of Human Resources.

• Partners with Loss Prevention to conduct employee accident investigations|
as necessary.

• Communicates performance expectations in accordance with job descriptions
for each position.

Managing Legal and Compliance Practices

• Ensures employee files contain required employment paperwork| proper
performance management and compensation documentation| are properly maintained
and secured for the required length of time.

• Ensures compliance with procedure for accessing| reviewing| and auditing
employee files and ensure compliance with the Privacy Act.

• Ensures medical records are maintained in a separate| secure and
confidential medical file.

• Facilitates random| reasonable belief and post accident drug testing process
(in properties where applicable).

• Communicates property rules and regulations via the employee handbook.

• Ensures all safety and security policies (e.g.| property removal| lost and
found items| blood borne pathogens| accident reporting| and hygiene) are
communicated to employees on a regular basis through orientation| property
meetings| bulletin boards| etc.

• Conducts periodic claims reviews with Regional Claims office to ensure
claims are closed in a timely manner and reserve levels are appropriate for
open claims.

• Represents Human Resources at the property Safety Committee; helps to
identify ways to create awareness of the importance of safety in the workplace
and decrease accident frequency and severity.

• Manages Workers Compensation claims to ensure appropriate employee care and
manage costs.

• Oversees the selection/non-selection and offers processes to ensure proper
procedures are followed (e.g.| valid reasons for selection/non-selection and
applicants receive status notifications).

_