Franchised Maintenance Manager – Delta Hotels Kingston Waterfront – Canada

APPLY HERE

Job Number 20021215
Job Category Landscaping & Grounds
Location Delta Hotels Kingston Waterfront| 1 Johnson Street| Kingston|
Ontario| Canada
Brand Delta Hotels and Resorts
Schedule Full-time
Relocation? Yes
Position Type Management

Start Your Journey With Us
Thank you for your interest in this position. It is a job opportunity with one
of Marriott International’s franchisees.
Please apply via email at mjardine@diamondhotels.ca

Additional Information: This hotel is owned and operated by an independent
franchisee| Diamond Hotels Canada Inc. The franchisee controls all aspects of
the hotel’s employment policies and practices| including the selection and
hiring process. If you accept a position at this hotel you will be employed by
a franchisee and not by Marriott International.

ABOUT US

Delta Hotels by Marriott Kingston Waterfront is a multi-year award winner of
the Delta Hotels Franchise of the Year Award. We are located on the beautiful
waterfront in the heart of downtown Kingston. Our on-site destination
restaurant| AquaTerraoffers the most magnificent waterfront dining experience
and all of our guestrooms overlook the water and we are currently looking for
an experienced Hotel Maintenance Manager to join our management team.

POSITION OVERVIEW

You are an inspired leader with a passion for hospitality and customer service
who will manage hotel maintenance operations. You are responsible for the day-
to-day operation| maintenance and repair of the hotel’s interior and exterior
facilities while maintaining employee and guest safety| smooth and efficient
operations| good appearance| compliance with legislation| suitable working
conditions and cost control. The responsibility will include maintaining
electrical equipment and assist with general repairs and preventative
maintenance of the hotel including plumbing| heating| air conditioning|
painting| wall papering| carpentry and general repairs. This position is
expected to perform all maintenance activities as well as chair and lead the
hotel’s health & safety program

QUALIFICATIONS

Minimum of 3 years building maintenance experience
Minimum 2 years of effective management experience
Energetic| adaptable leader capable of motivating| developing| and working hand in hand with the entire team
You must have basic plumbing and electrical knowledge and handyman skills
Exceptional leadership| interpersonal| and communication skills and the ability to effectively communication with all levels of associates| management| ownership| and guests
Must have strong knowledge of health & safety legislation and requirements
Flexibility to work days| evenings| weekends| and/or holidays as required

_This company is an equal opportunity employer._

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]

Sales Manager – Group (1 year maternity leave coverage) – Delta Hotels Whistler Village Suites – Canada

APPLY HERE

Job Number 20020594
Job Category Sales and Marketing
Location Delta Hotels Whistler Village Suites| 4308 Main St| Whistler|
British Columbia| Canada
Brand Delta Hotels and Resorts
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
With our diverse portfolio of locations| you’ll find Delta Hotels in world-
renowned cities and prestigious resorts across Canada. Delta Hotels is a
Marriott International brand and offers you the opportunity to find the
hospitality job and career journey that|s right for you. With more than 1100
managed properties and 19 brands you|ll find Marriott International in your
neighborhood and in more than 74 countries across the globe. Find Your World™
at Delta Hotels.

Please note this is to cover a 1 year maternity leave. Expected dates of
position are from mid-April 2020 to mid-April 2021.

JOB SUMMARY

Handles customer inquires and acts as the on-property liaison for group sales
within the pre-defined peak room parameters for Property Sales. Contracts and
closes group business in addition to conducting site inspections. Verifies
business is turned over properly and in a timely fashion for quality service
delivery. Achieves group revenue goals by actively up-selling each business
opportunity to maximize revenue opportunity. Implements the brand’s service
strategy and applicable brand initiatives in all aspects of the sales process
and drives customer loyalty by delivering service excellence throughout each
customer experience.

CANDIDATE PROFILE

Education and Experience

Required:

• High school diploma or GED; 4 years experience in the sales and marketing|
guest services| front desk| or related professional area.

OR

• 2-year degree from an accredited university in Business Administration|
Marketing| Hotel and Restaurant Management| or related major; 2 years
experience in the sales and marketing or related professional area.

Preferred:

• Large group sales experience.

CORE WORK ACTIVITIES

Managing Sales Activities

• Handles customer inquiries and acts as the on-property liaison for group
sales within the pre-defined peak room parameters for Property sales.

• Achieves group revenue goals by responding to incoming group/catering
opportunities for the property that are within the pre-defined peak room
parameters.

• Understands the overall market (e.g.| competitors’ strengths and weaknesses|
economic trends| supply and demand etc.) and knows how to sell against them.

• Closes the best opportunities for the property based on market conditions
and property needs.

• Uses negotiating skills and creative selling abilities to close on business
and negotiate contracts.

• Achieves group revenue goals by actively up-selling each business
opportunity to maximize revenue opportunity.

• Partners with the sales team to identify new group/catering business and
achieve personal and property revenue goals.

• Acts as the on-property liaison for group events over the Group Sales peak
room parameters of the Sales Office.

• Develops group sales revenue and operation budgets| and provides forecasting
reports.

• Works with the management team to create and implement a group
sales/marketing plan addressing revenue| customers| and market.

• Assists with selling| implementation| and follow-through of group sales
promotions.

• Attends pre- and post-convention meetings to understand group needs| obtain
feedback on quality of product (e.g.| rooms| meeting facilities and equipment|
food and beverage)| service levels| and overall satisfaction.

• Provides accurate| complete| and effective turnover to Event Management.

• Executes and supports Marriott’s Customer Service Standards and hotel’s
Brand Standards.

• Conducts site inspections| as required.

• Monitors same day selling procedures to maximize room revenue and control
hotel occupancy.

• Executes and supports the operational aspects of business booked (e.g.|
generating proposal| writing contract| customer correspondence).

• Participates in and practices daily service basics of the brand

• Verifies that the property implements a seamless turnover from sales to
operations and back to sales while consistently delivering high level of
service.

• Monitors the effective resolution of guest issues that arise as a result of
the sales process by creating mechanisms to channel issues to property
leadership and/or other appropriate stakeholders.

• Lead generation for the Canada Sales Office which also contributes to our
Hotel goals.

• Performs other duties| as assigned| to meet business needs.

Building Successful Relationships

• Develops relationship with existing and new customers to enable future
bookings through sales calls| entertainment| FAM trips| trade shows| etc.

• Develops relationships within the community to strengthen and expand
customer base for group/catering sales opportunities.

• Partners with Event Management and/or Operations in providing a customer
experience that exceeds the customer’s expectations.

• Executes exemplary customer service to drive customer satisfaction and
loyalty by assisting the customer and verifying their satisfaction before and
during their program/event.

• Implements the brand’s service strategy and applicable brand initiatives in
all aspects of the sales process and drives customer loyalty by delivering
service excellence throughout each customer experience.

• Serves the customer by understanding their needs and recommending the
appropriate features and services that best meet their needs and exceed their
expectations| while building a relationship and loyalty to Marriott.

• Gains understanding of the property’s primary target customer and service
expectations; serves the customer by understanding their business| business
issues and concerns| to offer better business solution both prior to| and
during| the program/event.

_

Guest Services Manager (Part-time) – Le Centre Sheraton Montreal Hotel – Canada

APPLY HERE

Job Number 20015534
Job Category Rooms and Guest Services Operations
Location Le Centre Sheraton Montreal Hotel| 1201 Rene-Levesque Blvd West|
Montreal| Quebec| Canada
Brand Sheraton Hotels & Resorts
Schedule Part-time
Relocation? No
Position Type Management

Start Your Journey With Us
At Sheraton| we go above and beyond in everything we do. We are inspired by
our guests and one another – and are driven to make things better. We love
what we do| and we give it all we’ve got – on property and off. When guests
stay with us| it’s not just a room with a bed that they’re buying. It’s an
experience. We’re looking for someone who is ready to go beyond in everything
they do. If you are someone with a genuine drive to improve your life and the
lives of those around you| we encourage you to explore careers with Sheraton.

JOB SUMMARY

Serves as the property Manager on Duty and oversees all property operations|
ensuring that the highest levels of hospitality and service are provided.
Represents property management in resolving any guest related situation.
Manages the flow of questions and directs guests within the lobby. Serves as
Guest Relations Manager and handles the tracking of service issues.

CANDIDATE PROFILE

Requirements:

_Qualifications:_

Post-secondary education required; DEC in Hotel management preferred; __

2 to 4 years Front Office| Housekeeping| Guest Services experience required;
2 years’ experience in managing or supervising a team;
Must be fully bilingual (French and English);
Strong computer skills.

_Competences:_

Excellent interpersonal| communication and customer service skills;

Attention to detail| possess organizational skills and multi-tasking skills;
Able to supervise the employees| to attribute tasks and evaluate the service offered;
Must be available to work a variety of shifts| including evening shifts| overnight shifts and weekends;
Must have open availability;
Ability to motivate and promote a team environment.

CORE WORK ACTIVITIES

Leading Guest Services Teams

• Utilizes interpersonal and communication skills to lead| influence| and
encourage others; advocates sound financial/business decision making;
demonstrates honesty/integrity; leads by example.

• Encourages and builds mutual trust| respect| and cooperation among team
members.

• Serves as a role model to demonstrate appropriate behaviors.

• Supervises and manages employees. Manages all day-to-day operations.
Understands employee positions well enough to perform duties in employees|
absence.

• Celebrates successes and publicly recognizes the contributions of team
members.

• Establishes and maintains open| collaborative relationships with employees
and ensures employees do the same within the team.

Maintaining Guest Services and Front Desk Goals

• Develops specific goals and plans to prioritize| organize| and accomplish
your work.

• Handles complaints| settling disputes| and resolving grievances and
conflicts| or otherwise negotiating with others.

• Maintains a strong working relationship with all departments to support
property operations and goals and to expedite the resolution of any problems
that may arise through the general operation of the property.

• Intervenes in any guest/employee situation as needed to insure the integrity
of the property is maintained| guest satisfaction is achieved| and employee
well being is preserved.

• Ensures that regular on-going communication is happening with employees to
create awareness of business objectives and communicate expectations|
recognizes performance| and produces desired results.

• Comprehends budgets| operating statements and payroll progress reports as
needed to assist in the financial management areas of department.

Ensuring Exceptional Customer Service

• Provides services that are above and beyond for customer satisfaction and
retention.

• Improves service by communicating and assisting individuals to understand
guest needs| providing guidance| feedback| and individual coaching when
needed.

• Manages day-to-day operations| ensuring the quality| standards and meeting
the expectations of the customers on a daily basis.

• Serves as a leader in displaying outstanding hospitality skills.

• Sets a positive example for guest relations.

• Responds to and handles guest problems and complaints.

• Empowers employees to provide excellent customer service.

• Observes service behaviors of employees and provides feedback to
individuals.

• Strives to improve service performance.

• Provides immediate assistance to guests as requested.

• Ensures employees understand customer service expectations and parameters.

• Participates in the development and implementation of corrective action
plans to improve guest satisfaction.

Implementing Projects and Policies

• Implements the customer recognition/service program| communicating and
ensuring the process.

• Ensures property policies are administered fairly and consistently|
disciplinary procedures and documentation are completed according to Standard
and Local Operating Procedures (SOPs and LSOPS) and support the Peer Review
Process.

• Manages payroll administration.

Conducting Human Resource Activities

• Identifies the developmental needs of others and coaching| mentoring| or
otherwise helping others to improve their knowledge or skills.

• Provides guidance and direction to subordinates| including setting
performance standards and monitoring performance.

• Participates in employee progressive discipline procedures.

• Uses all available on the job training tools for employees.

• Solicits employee feedback| utilizes an “open door” policy and reviews
employee satisfaction results to identify and address employee problems or
concerns.

• Supervises on-going training initiatives and conducts training when
appropriate.

• Participates in the employee performance appraisal process| providing
feedback as needed.

Additional Responsibilities

• Provides information to supervisors| co-workers| and subordinates by
telephone| in written form| e-mail| or in person.

• Analyzes information and evaluating results to choose the best solution and
solve problems.

• Informs and/or updates the executives| the peers and the subordinates on
relevant information in a timely manner.

• Maintains high visibility in public areas during peak times.

• Understands and can implement all emergency plans including accident| death|
elevator| thefts| vicious crimes| bombs| fire| etc.

• Performs Front Desk duties in high demand times.

_

Meetings & Special Events Manager- Contract Position – The Ritz-Carlton – Canada

APPLY HERE

Job Number 20017294
Job Category Event Management
Location The Ritz-Carlton| Toronto| 181 Wellington Street West| Toronto|
Ontario| Canada
Brand The Ritz-Carlton
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
At more than 80 award-winning properties worldwide| The Ritz-Carlton Ladies
and Gentlemen create experiences so exceptional that long after a guest stays
with us| the experience stays with them. As the premier worldwide provider of
luxury experiences| we set the standard for rare and special luxury service
the world over. We invite you to explore The Ritz-Carlton.

JOB SUMMARY

Assists in planning and execution of meetings and special events. Position
assists in the implementation of departmental strategies. The position has
responsibility for assisting in the execution of all property events with a
seamless turnover from sales to operations and back to sales where
appropriate.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 2 years experience in the event management| food
and beverage| sales and marketing| or related professional area.

OR

• 2-year degree from an accredited university in Hotel and Restaurant
Management| Hospitality| Business Administration| or related major; 1 year
experience in the event management| food and beverage| sales and marketing| or
related professional area.

CORE WORK ACTIVITIES

Assisting in Managing Meetings and Special Events Operations and Budgets

• Researches and analyzes new products| pricing and services of competition.

• Assists in apprising property of all groups that will impact property
operations.

• Assists in execution of event management strategy that is aligned with the
company’s business strategy and leads its execution.

• Conducts daily walk-through of banquet floor to help ensure client
satisfaction and quality standards.

Managing Profitability

• Assists in developing working relationships with outside vendors and
establishing prices and service agreements to enhance the event experience and
to increase additional revenue opportunities for the property as needed.

• Creates opportunities to upsell during event planning.

• Assists in managing department controllable expenses to achieve or exceed
budgeted goals.

Ensuring Exceptional Customer Service

• Creates an atmosphere in all event management operations areas that meets or
exceeds guest expectations.

• Sets a positive example for guest relations.

• Interacts with guests to obtain feedback on product quality and service
levels.

• Responds to and handles guest problems and complaints.

• Empowers employees to provide excellent customer service.

• Ensures employees understand expectations and parameters.

• Strives to improve service performance.

• Emphasizes guest satisfaction during all departmental meetings and focuses
on continuous improvement.

_The Ritz-Carlton is an equal opportunity employer committed to hiring a
diverse workforce and sustaining an inclusive culture. The Ritz-Carlton does
not discriminate on the basis of disability| veteran status or any other basis
protected under federal| state or local laws._

_
_

_
_

_ Notification to Applicants: The Ritz-Carlton| Toronto takes seriously
its obligations under provincial human rights and accessibility legislation
(such as the Accessibility for Ontarians with Disabilities Act| 2005| the
Accessibility for Manitobans Act| and Nova Scotia Accessibility Act). We are
happy to provide accommodations to job applicants needing assistance. If you
require an accommodation in relation to this job posting| our online
application or an interview| please call 905-366-5227 or email
CanadaApplicationAccommodation@marriott.com and a member of our Human
Resources team will respond to your request. Please note that this phone
number and email are only for those individuals who would like to request an
accessibility accommodation as part of the recruiting process._

]

Assistant Banquet Manager – Le Centre Sheraton Montreal Hotel – Canada

APPLY HERE

Job Number 19167727
Job Category Event Management
Location Le Centre Sheraton Montreal Hotel| 1201 Rene-Levesque Blvd West|
Montreal| Quebec| Canada
Brand Sheraton Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
At Sheraton| we go above and beyond in everything we do. We are inspired by
our guests and one another – and are driven to make things better. We love
what we do| and we give it all we’ve got – on property and off. When guests
stay with us| it’s not just a room with a bed that they’re buying. It’s an
experience. We’re looking for someone who is ready to go beyond in everything
they do. If you are someone with a genuine drive to improve your life and the
lives of those around you| we encourage you to explore careers with Sheraton.

JOB SUMMARY

Entry level management position that leads the banquet staff while personally
assisting in executing events based on requirements and standards. Develops
and directs team to provide consistent| high quality service. Communicates
performance expectations and trains staff in processes. Responsible for
managing financial and administrative duties.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 2 years experience in the event management| food
and beverage| or related professional area.

CORE WORK ACTIVITIES

Supporting Management of Department Operations and Inventories

• Manages departmental inventories and assets including par levels and
maintenance of equipment.

• Conducts monthly department meetings with the Banquet captains and
employees.

• Maintains attendance log for banquet employees.

• Maintains and enforces established sanitation levels.

• Adheres to and reinforces all standards| policies| and procedures (SOPs|
LSOPs| etc.).

• Ensures employee awareness of the event phase portion of the Meeting Planner
Survey and Guest Satisfaction Scores.

• Orders supplies for the department (e.g.| china| glass| silver| buffet
presentations| props| and other service equipment needs).

• Uses banquet beverage “Use” records to guide banquet beverage supervisor in
controlling liquor costs| managing the banquet beverage perpetual inventory
and requisitioning liquor.

• Understands the impact Banquet operations has on the overall success of an
event and manages activities to maximize customer satisfaction.

• Schedules banquet service staff to forecast and service standards| while
maximizing profits.

Participating in and Leading Banquet Teams

• Attends and participates in all pertinent meetings.

• Leads shifts and actively participates in the servicing of events.

• Applies and continually broadens knowledge of food and wine pairings and
cutting edge cuisine| and overall event presentation.

Providing and Ensuring Exceptional Customer Service

• Sets a positive example for guest relations.

• Interacts with guests to obtain feedback on product quality and service
levels.

• Responds to and handles guest problems and complaints.

• Empowers employees to provide excellent customer service.

• Strives to improve service performance.

• Emphasizes guest satisfaction during all departmental meetings and focuses
on continuous improvement.

• Reviews quarterly Meeting Planner Survey and participates in the development
and implementation of corrective action to address service challenges; focuses
on continuous improvement of guest satisfaction.

Conducting Human Resources Activities

• Interviews and hires Banquet captains and employees with appropriate skills.

• Supports a departmental orientation program for employees to receive the
appropriate new hire training to successfully perform their job.

• Ensures employees understand expectations and parameters.

• Observes service behaviors of employees and provides feedback to
individuals.

• Reviews comment cards and guest satisfaction results with employees.

• Participates in the development and implementation of corrective action
plans.

• Communicates and executes departmental and property emergency procedures and
ensures staff are trained in safety procedures.

_

Residences Manager – The Ritz-Carlton – Canada

APPLY HERE

Job Number 20013080
Job Category Rooms and Guest Services Operations
Location The Ritz-Carlton| Toronto| 181 Wellington Street West| Toronto|
Ontario| Canada
Brand The Ritz-Carlton
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
At more than 80 award-winning properties worldwide| The Ritz-Carlton Ladies
and Gentlemen create experiences so exceptional that long after a guest stays
with us| the experience stays with them. As the premier worldwide provider of
luxury experiences| we set the standard for rare and special luxury service
the world over. We invite you to explore The Ritz-Carlton.

JOB SUMMARY

Functions as the strategic business leader of rooms operations and acts as
General Manager in his/her absence. Manages luxury condominium facilities|
including physical plant with attention to protection of the investment and
plans to increase its value through superior care. Areas of responsibility
include Front Office| | Retail/Gift Shops| Recreation/Fitness Center|
Housekeeping and Security/Loss Prevention. Monitors the development and
implementation of departmental strategies and verifies implementation of the
brand service strategy and brand initiatives. Verifies the rooms??? operations
meet the brand???s target customer needs| verifies employee satisfaction|
focuses on growing revenues and maximizes the financial performance of the
department. Identifies and corrects building and service defects while
providing increase in value. Develops and implements property-wide strategies
that deliver products and services to meet or exceed the needs and
expectations of the brand???s target customer and employees and provides a
return on investment. Implements training programs related to property
management reinforcing constant quality service.

CANDIDATE PROFILE

Education and Experience

??? 2-year degree from an accredited university in Business Administration|
Hotel and Restaurant Management| or related major; 4 years experience in the
guest services| front desk| housekeeping| sales and marketing| management
operations| or related professional area.

OR

??? 4-year bachelor|s degree in Business Administration| Hotel and Restaurant
Management| or related major; 2 years experience in the guest services| front
desk| housekeeping| sales and marketing| management operations| or related
professional area.

CORE WORK ACTIVITIES

Managing Property Operations

??? Works with Rooms management team to develop an operational strategy that is
aligned with the brand???s business strategy and leads its execution.

??? Reviews comment cards| guest satisfaction results and other data to identify
areas of improvement.

??? Evaluates if Operations Team is meeting service needs and provides feedback
to operations team.

??? Participates in public space walk-throughs with Engineering and Housekeeping
to ensure guest rooms| public space and back of the house areas are well
maintained and preventative maintenance processes are in place.

??? Tours building on a regular basis speaking with employees and guests to
understand business needs and assess operational opportunities.

??? Reviews findings from comment cards and guest satisfaction results with
leadership team and ensures appropriate corrective action is taken.

??? Works with team to put sustainable work processes and systems in place that
support the execution of the strategy.

??? Reviews reports and financial statements to determine Rooms operations
performance against budget.

??? Communicates a clear and consistent message regarding departmental goals to
produce desired results.

??? Manages luxury condominium facilities| including physical plant with
attention to protection of the investment and plans to increase its value
through superior care.

??? Verifies the rooms??? operations meet the brand???s target customer needs|
verifies employee satisfaction| focuses on growing revenues and maximizes the
financial performance of the department.

??? Identifies and corrects building and service defects while providing
increase in value.

??? Implements high standards for all aspects of life safety| loss prevention|
unit owner identity and privacy protection.

Leading Operations Teams

??? Verifies employees are treated fairly and equitably.

??? Celebrates successes and publicly recognizes the contributions of team
members.

??? Fosters employee commitment to providing excellent service| participating in
daily stand-up meetings and models desired service behaviors in all
interactions with guests and employees.

??? Develops and executes the necessary decisions to keep property moving
forward toward achievement of goals.

??? Implements training programs related to property management reinforcing
constant quality service.

Managing Relationships with Property Stakeholders

??? Attends owners meetings and provides meaning or context to the rooms
operational and financial results.

??? Establishes relationship with owner as a business partnership and supports
the relationship between the General Manager and the owner.

Managing Profitability

??? Coaches and supports operations team to effectively manage occupancy & rate|
wages and controllable expenses.

??? Works with direct reports to determine areas of concern and establish ways
to improve the departments??? financial performance.

??? Leads cost containment efforts within Rooms operations including
organizational restructuring when necessary.

??? Focuses on maintaining profit margins without compromising guest or employee
satisfaction.

??? Identifies key drivers of business success and keeping Rooms leadership
focused on the critical few to achieve results.

??? Develops and implements property-wide strategies that deliver products and
services to meet or exceed the needs and expectations of the brand???s target
customer and employees and provides a return on investment.

Managing the Guest Experience

??? Creates an atmosphere in all Rooms and Food and Beverage areas that meets or
exceeds guest expectations.

??? Champions the brand???s service vision for product and service delivery and
ensures alignment amongst the Rooms leadership teams.

??? Verifies core elements of the service strategy are in place to produce the
desired results.

??? Establishes and maintaining open| collaborative relationships with direct
reports and entire Rooms operations team. Ensures direct reports do the same
for their team.

??? Interfaces with customers on a regular basis to obtain feedback on quality
of product| service levels and overall satisfaction.

_The Ritz-Carlton is an equal opportunity employer committed to hiring a
diverse workforce and sustaining an inclusive culture. The Ritz-Carlton does
not discriminate on the basis of disability| veteran status or any other basis
protected under federal| state or local laws._

_
_

_ Notification to Applicants: The Ritz-Carlton| Toronto takes seriously
its obligations under provincial human rights and accessibility legislation
(such as the Accessibility for Ontarians with Disabilities Act| 2005| the
Accessibility for Manitobans Act| and Nova Scotia Accessibility Act). We are
happy to provide accommodations to job applicants needing assistance. If you
require an accommodation in relation to this job posting| our online
application or an interview| please call 905-366-5227 or email
CanadaApplicationAccommodation@marriott.com and a member of our Human
Resources team will respond to your request. Please note that this phone
number and email are only for those individuals who would like to request an
accessibility accommodation as part of the recruiting process._

]

Assistant Banquet Manager – JW Marriott Parq Vancouver – Canada

APPLY HERE

Job Number 20011718
Job Category Event Management
Location JW Marriott Parq Vancouver| 39 Smithe Street| Vancouver| British
Columbia| Canada
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
Marriott International portfolio of brands includes both JW Marriott and
Marriott Hotels.
Marriott Hotels | Marriott International???s flagship brand with more than
500 global locations| is advancing the art of hosting so that our guests can
travel brilliantly. As a host with Marriott Hotels| you will help keep this
promise by delivering premium choices| sophisticated style| and well-crafted
details. With your skills and imagination| together we will innovate and
reinvent the future of travel.

JW Marriott is part of Marriott International|s luxury portfolio and
consists of more than 80 beautiful properties in gateway cities and
distinctive resort locations around the world. JW believes our associates come
first. Because if you???re happy| our guests will be happy. It???s as simple as
that. Our hotels offer a work experience unlike any other| where you???ll be
part of a community and enjoy a true camaraderie with a diverse group of co-
workers. JW creates opportunities for training| development| recognition and
most importantly| a place where you can really pursue your passions in a
luxury environment. Treating guests exceptionally starts with the way we take
care of our associates. That???s The JW Treatment???.

JOB SUMMARY

Entry level management position that leads the banquet staff while personally
assisting in executing events based on requirements and standards. Develops
and directs team to provide consistent| high quality service. Communicates
performance expectations and trains staff in processes. Responsible for
managing financial and administrative duties.

CANDIDATE PROFILE

Education and Experience

??? High school diploma or GED; 2 years experience in the event management| food
and beverage| or related professional area.

CORE WORK ACTIVITIES

Supporting Management of Department Operations and Inventories

??? Manages departmental inventories and assets including par levels and
maintenance of equipment.

??? Conducts monthly department meetings with the Banquet captains and
employees.

??? Maintains attendance log for banquet employees.

??? Maintains and enforces established sanitation levels.

??? Adheres to and reinforces all standards| policies| and procedures (SOPs|
LSOPs| etc.).

??? Ensures employee awareness of the event phase portion of the Meeting Planner
Survey and Guest Satisfaction Scores.

??? Orders supplies for the department (e.g.| china| glass| silver| buffet
presentations| props| and other service equipment needs).

??? Uses banquet beverage ???Use??? records to guide banquet beverage supervisor in
controlling liquor costs| managing the banquet beverage perpetual inventory
and requisitioning liquor.

??? Understands the impact Banquet operations has on the overall success of an
event and manages activities to maximize customer satisfaction.

??? Schedules banquet service staff to forecast and service standards| while
maximizing profits.

Participating in and Leading Banquet Teams

??? Attends and participates in all pertinent meetings.

??? Leads shifts and actively participates in the servicing of events.

??? Applies and continually broadens knowledge of food and wine pairings and
cutting edge cuisine| and overall event presentation.

Providing and Ensuring Exceptional Customer Service

??? Sets a positive example for guest relations.

??? Interacts with guests to obtain feedback on product quality and service
levels.

??? Responds to and handles guest problems and complaints.

??? Empowers employees to provide excellent customer service.

??? Strives to improve service performance.

??? Emphasizes guest satisfaction during all departmental meetings and focuses
on continuous improvement.

??? Reviews quarterly Meeting Planner Survey and participates in the development
and implementation of corrective action to address service challenges; focuses
on continuous improvement of guest satisfaction.

Conducting Human Resources Activities

??? Interviews and hires Banquet captains and employees with appropriate skills.

??? Supports a departmental orientation program for employees to receive the
appropriate new hire training to successfully perform their job.

??? Ensures employees understand expectations and parameters.

??? Observes service behaviors of employees and provides feedback to
individuals.

??? Reviews comment cards and guest satisfaction results with employees.

??? Participates in the development and implementation of corrective action
plans.

??? Communicates and executes departmental and property emergency procedures and
ensures staff are trained in safety procedures.

_

Dual Property Hotel Manager – JW Marriott Parq Vancouver and The Douglas| Autograph Collection – JW Marriott Parq Vancouver – Canada

APPLY HERE

Job Number 20004884
Job Category Property Leadership
Location JW Marriott Parq Vancouver| 39 Smithe Street| Vancouver| British
Columbia| Canada
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Relocation? Yes
Position Type Management

Start Your Journey With Us
Marriott International portfolio of brands includes both JW Marriott and
Marriott Hotels.
Marriott Hotels | Marriott International???s flagship brand with more than
500 global locations| is advancing the art of hosting so that our guests can
travel brilliantly. As a host with Marriott Hotels| you will help keep this
promise by delivering premium choices| sophisticated style| and well-crafted
details. With your skills and imagination| together we will innovate and
reinvent the future of travel.

JW Marriott is part of Marriott International|s luxury portfolio and
consists of more than 80 beautiful properties in gateway cities and
distinctive resort locations around the world. JW believes our associates come
first. Because if you???re happy| our guests will be happy. It???s as simple as
that. Our hotels offer a work experience unlike any other| where you???ll be
part of a community and enjoy a true camaraderie with a diverse group of co-
workers. JW creates opportunities for training| development| recognition and
most importantly| a place where you can really pursue your passions in a
luxury environment. Treating guests exceptionally starts with the way we take
care of our associates. That???s The JW Treatment???.

JOB SUMMARY

Functions as the strategic business leader of property operations and acts as
General Manager in his/her absence. Areas of responsibility include Front
Office| | Retail/Gift Shops| Recreation/Fitness Center| Housekeeping|
Security/Loss Prevention| Engineering/Maintenance| Food and Beverage/Culinary
and Event Management| where applicable. Position works with direct reports
(Executive Committee members and department heads) to develop and implement
the operations strategy and ensuring implementation of the brand service
strategy and brand initiatives. The position ensuring operations meet the
brand???s target customer needs| ensuring employee satisfaction| focuses on
growing revenues and maximizes financial performance. As a member of the
Executive Committee| develops and implements property-wide strategies that
deliver products and services to meet or exceed the needs and expectations of
the brand???s target customer and property employees and provides a return on
investment.

CANDIDATE PROFILE

Education and Experience

??? 2-year degree from an accredited university in Business Administration|
Hotel and Restaurant Management| or related major; 8 years??? experience in the
management operations| sales and marketing| or related professional area.

OR

??? 4-year bachelor|s degree in Business Administration| Hotel and Restaurant
Management| or related major; 6 years??? experience in the management
operations| sales and marketing| or related professional area.

CORE WORK ACTIVITIES

Managing Profitability and Departmental Budgets

??? Keeps operations team focused on the critical components of operations to
drive guest satisfaction and the desired financial results.

??? Ensures that all operational areas have an atmosphere that is conducive to
the overall guest experience.

??? Reviews financial reports and statements to determine how Operations is
performing against budget.

??? Ensures capital expenditure funds are being used to address the priorities
outlined in the service strategy.

??? Works with direct reports to determine areas of concern and establishing
ways to improve the departments??? financial performance.

??? Strives to maintain profit margins without compromising guest or employee
satisfaction.

??? Identifies and analyzes operational challenges and facilitates the
development of solutions to prevent reoccurrence.

??? Coaches and supports operations team to effectively manage occupancy & rate|
wages and controllable expenses.

??? Reviews the Wage Progress Report and compares budgeted wages to actual
wages| coaching direct reports to address problem areas and holds team
accountable for results.

??? Develops an operational strategy that is aligned with the brand???s business
strategy and leads its execution.

??? Makes and executes key decisions to keep property moving forward towards
achievement of goals.

Managing Property Operations

??? Strives to improve service performance.

??? Communicates a clear and consistent message regarding operational goals to
produce desired results on a continuous basis.

??? Ensures brand and regional business initiatives are implemented and
communicates follow-up actions to team as necessary.

??? Ensures core elements of the service strategy are in place to produce the
desired results.

??? Tours building on a regular basis speaking with employees and guests to
understand business needs and assess operational opportunities.

Leading Property Operations Teams

??? Establishes a vision for product and service delivery on property.

??? Champions the brand???s service vision for product and service delivery and
ensuring alignment amongst the property leadership team.

??? Ensures employees are treated fairly and equitably.

Managing and Conducting Human Resources Activities

??? Observes service behaviors of employees and providing feedback to
individuals and/or managers.

??? Hires operations management team members who demonstrate strong functional
expertise| creativity and entrepreneurial leadership to meet the business
needs of the operation.

??? Conducts annual performance appraisals with direct reports according to
Standard Operating Procedures.

??? Utilizes an ???open door??? policy and reviewing employee satisfaction results
to identify and address employee problems or concerns.

??? Stays knowledgeable of leadership talent in the property.

??? Fosters employee commitment to providing excellent service| participating in
daily stand-up meetings and models desired service behaviors in all
interactions with guests and employees.

_

Assistant Banquet Manager – Le Centre Sheraton Montreal Hotel – Canada

APPLY HERE

Job Number 19167727
Job Category Event Management
Location Le Centre Sheraton Montreal Hotel| 1201 Rene-Levesque Blvd West|
Montreal| Quebec| Canada
Brand Sheraton Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
At Sheraton| we go above and beyond in everything we do. We are inspired by
our guests and one another ??? and are driven to make things better. We love
what we do| and we give it all we???ve got ??? on property and off. When guests
stay with us| it???s not just a room with a bed that they???re buying. It???s an
experience. We???re looking for someone who is ready to go beyond in everything
they do. If you are someone with a genuine drive to improve your life and the
lives of those around you| we encourage you to explore careers with Sheraton.

JOB SUMMARY

Entry level management position that leads the banquet staff while personally
assisting in executing events based on requirements and standards. Develops
and directs team to provide consistent| high quality service. Communicates
performance expectations and trains staff in processes. Responsible for
managing financial and administrative duties.

CANDIDATE PROFILE

Education and Experience

??? High school diploma or GED; 2 years experience in the event management| food
and beverage| or related professional area.

CORE WORK ACTIVITIES

Supporting Management of Department Operations and Inventories

??? Manages departmental inventories and assets including par levels and
maintenance of equipment.

??? Conducts monthly department meetings with the Banquet captains and
employees.

??? Maintains attendance log for banquet employees.

??? Maintains and enforces established sanitation levels.

??? Adheres to and reinforces all standards| policies| and procedures (SOPs|
LSOPs| etc.).

??? Ensures employee awareness of the event phase portion of the Meeting Planner
Survey and Guest Satisfaction Scores.

??? Orders supplies for the department (e.g.| china| glass| silver| buffet
presentations| props| and other service equipment needs).

??? Uses banquet beverage ???Use??? records to guide banquet beverage supervisor in
controlling liquor costs| managing the banquet beverage perpetual inventory
and requisitioning liquor.

??? Understands the impact Banquet operations has on the overall success of an
event and manages activities to maximize customer satisfaction.

??? Schedules banquet service staff to forecast and service standards| while
maximizing profits.

Participating in and Leading Banquet Teams

??? Attends and participates in all pertinent meetings.

??? Leads shifts and actively participates in the servicing of events.

??? Applies and continually broadens knowledge of food and wine pairings and
cutting edge cuisine| and overall event presentation.

Providing and Ensuring Exceptional Customer Service

??? Sets a positive example for guest relations.

??? Interacts with guests to obtain feedback on product quality and service
levels.

??? Responds to and handles guest problems and complaints.

??? Empowers employees to provide excellent customer service.

??? Strives to improve service performance.

??? Emphasizes guest satisfaction during all departmental meetings and focuses
on continuous improvement.

??? Reviews quarterly Meeting Planner Survey and participates in the development
and implementation of corrective action to address service challenges; focuses
on continuous improvement of guest satisfaction.

Conducting Human Resources Activities

??? Interviews and hires Banquet captains and employees with appropriate skills.

??? Supports a departmental orientation program for employees to receive the
appropriate new hire training to successfully perform their job.

??? Ensures employees understand expectations and parameters.

??? Observes service behaviors of employees and provides feedback to
individuals.

??? Reviews comment cards and guest satisfaction results with employees.

??? Participates in the development and implementation of corrective action
plans.

??? Communicates and executes departmental and property emergency procedures and
ensures staff are trained in safety procedures.

_

Assistant Manager – Operations F&B – Delta Hotels Calgary Downtown – Canada

APPLY HERE

Job Number 20002905
Job Category Rooms and Guest Services Operations
Location Delta Hotels Calgary Downtown| 209 4 Ave SE| Calgary| Alberta|
Canada
Brand Delta Hotels and Resorts
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
With our diverse portfolio of locations| you???ll find Delta Hotels in world-
renowned cities and prestigious resorts across Canada. Delta Hotels is a
Marriott International brand and offers you the opportunity to find the
hospitality job and career journey that|s right for you. With more than 1100
managed properties and 19 brands you|ll find Marriott International in your
neighborhood and in more than 74 countries across the globe. Find Your World???
at Delta Hotels.

JOB SUMMARY

Assists with supervising Food and Beverage (F&B)/culinary daily operations|
and monitors compliance with all F&B policies| standards| and procedures. .
Assists in the ordering of F&B supplies| cleaning supplies| and uniforms.
Supervises staffing levels to verify that guest service| operational needs|
and financial objectives are met. Manages day-to-day operations| monitors
quality| and standards and meets the expectations of the customers on a daily
basis. Maintains the operating budget| and verifies that standards and legal
obligations are followed.

CANDIDATE PROFILE

Education and Experience

??? High school diploma or GED; 3 years experience in the food and beverage|
culinary| or related professional area.

OR

??? 2-year degree from an accredited university in Food Service Management|
Hotel and Restaurant Management| Hospitality| Business Administration| or
related major; 1 year experience in the food and beverage| culinary| or
related professional area.

CORE WORK ACTIVITIES

Assisting in Managing Day-to-Day Operations

??? Assists in the ordering of Food and Beverage (F&B) supplies| cleaning
supplies and uniforms.

??? Assists with uupervising daily F&B/culinary shift operations and monitors
compliance with all F&B policies| standards and procedures.

??? Supports and supervises an effective monthly self inspection program.

??? Operates all department equipment as necessary and reports malfunctions.

??? Supervises staffing levels to verify that guest service| operational needs|
and financial objective are met.

??? Encourages and builds mutual trust| respect| and cooperation among team
members.

??? Develops specific goals and plans to prioritize| organize| and accomplish
work.

??? Maintains the operating budget| and verifies that standards and legal
obligations are followed.

??? Celebrates and fosters decisions that result in successes as well as
failures.

??? Communicates areas that need attention to staff and follows up to verify
understanding.

??? Coordinates cleaning program in all F&B areas (e.g.|General clean)|
identifying trends and making recommendation for improvements.

??? Follows property specific second effort and recovery plan.

??? Stays readily available/approachable for all team members.

??? Demonstrates knowledge of the brand specific service culture.

Providing Exceptional Customer Service

??? Provides services that are above and beyond for customer satisfaction and
retention.

??? Serves as a role model to demonstrate appropriate behaviors.

??? Manages day-to-day operations| monitors quality| and standards and meets the
expectations of the customers on a daily basis.

??? Takes proactive approaches when dealing with guest concerns.

??? Sets a positive example for guest relations.

??? Stays readily available/approachable for all guests.

??? Reviews comment cards and guest satisfaction results with employees.

??? Responds in a timely manner to customer service department request.

Additional Responsibilities

??? Provides information to supervisors and co-workers by telephone| in written
form| e-mail| or in person.

??? Analyzes information and evaluates results to choose the best solution and
solve problems.

??? Performs hourly job function if necessary.

??? Extends professionalism and courtesy to team members at all times.

??? Comprehends budgets| operating statements and payroll progress report.

??? Performs other duties| as assigned| to meet business needs.