Technical Content Developer 2 (I6) – DELL – Canada


Technical Content Developer 2 (I6)
Location: Burlington Ontario Canada
Dell provides the technology that transforms the way we all work and live. But
we are more than a technology company — we are a people company. We inspire-
challenge and respect every one of our over 100-000 employees. We also provide
them with unparalleled growth and development opportunities. We can`t wait for
you to discover this for yourself as a Technical Content Developer 2 (I6) on
our Technical Content Development team in Burlington.
Ground-breaking products deserve to be accompanied by world-class technical
information. Dell customers expect nothing less. That`s where our Technical
Content Development team comes in. Working side-by-side with editors an

illustrators- subject matter experts and stakeholders- the team creates clear

concise and easy-to-understand content for multiple channels. It takes a

ability to research- analyze and synthesize complex subject matter. And it`

all underpinned by an understanding of how our technologies work and how the

benefit customers.

Writes user documentation for data protection software / hardware products.

Ensures all deliverables are technically and mechanically accurate.

Collaborates with department team members- engineering- services- education-
marketing- legal- and others to develop content for standard documentation
sets- software and special initiatives in-line with the development cycle.

Key Responsibilities

– Creates and revises technical information- including installation-
operation and maintenance instructions- and other types of technical content
such as technical advisories and release notes.

– Incorporates editorial feedback to ensure that company style and standards
are appropriately expressed in technical content and media.

– Publishes content to a variety of outputs- including PDF documents- web
pages- wikis- videos- and online help systems.

– May participate in social media discussions related to technical content
and information experience.

– Learn to leverage a variety of information sources including: bug comments-
whiteboard discussions- community forums- knowledge transfer- and third-party
website and original equipment manufacturer (OEM) content.

– Follows standard technical writing and content development practices under
general direction.

– Interacts primarily with professionals in the immediate work group.

– Demonstrates initiative and may participate in process improvement

– Is familiar with prevalent software development methodologies.

– Implements content plans that include user stories.

– Learns to support localization activities.

– Understanding of technical content authoring workflows Knowledge of
industry standards such as DITA- XML- and HTML Knowledge of job related
content authoring- publishing- and graphic design tools such as xMetal- and
the SDL Authoring environment while occasionally seeking technical assistance.

Essential Requirements

– 3 or more years of experience

– Degree or diploma in Technical Communications or a degree in English or
Rhetoric and Professional Writing.

– Degree or diploma with Technical Writing courses.

We offer highly competitive salaries- bonus programs- world-class benefits-
and unparalleled growth and development opportunities — all to create a
compelling and rewarding work environment.

If you`re keen to create technical content that gives a world-class user
experience to global customers- this is your opportunity to develop with Dell.

Dell is committed to the principle of equal employment opportunity for all
employees and to providing employees with a work environment free of
discrimination and harassment. All employment decisions at Dell are based on
business needs- job requirements and individual qualifications- without regard
to race- color- religion or belief- national- social or ethnic origin- sex
(including pregnancy)- age- physical- mental or sensory disability- HIV
Status- sexual orientation- gender identity and/or expression- marital- civil
union or domestic partnership status- past or present military service- family
medical history or genetic information- family or parental status- or any
other status protected by the laws or regulations in the locations where we
operate. Dell will not tolerate discrimination or harassment based on any of
these characteristics. Learn more about Diversity and Inclusion at Dellhere.

Dell Canada Inc. (|Dell|) is committed to fostering an inclusive- accessible
environment- where all employees and customers feel valued- respected and
supported. We are dedicated to building a workforce that reflects the
diversity of our customers and communities in which we live and serve- and
creating an environment where every employee has the opportunity to reach
her/his potential. We welcome applications from: women- Aboriginal persons-
persons with disabilities- ethnic minorities- visible minorities- and others
who may contribute to diversification.

As part of our commitment to accessibility for all persons with disabilities-
Dell will- upon the request of the applicant- provide accommodation during the
recruitment process to ensure equal access to applicants with disabilities. If
you are selected for an interview and you need accommodation- please contact
your recruiter.

Job Family: Engineering Job ID: R97852