Food Stores Attendant – The Fairmont Banff Springs – Canada-Banff

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Job Description – Food Stores Attendant (Permanent Full Time) (BSH05183)Employee Status:
Regular
Food Stores Attendant
(Permanent Full Time)
Food Stores ensures the smooth and efficient running of the Food and Beverage Department Food & Liquor Stores- achieving maximum employee job satisfaction while adhering to the standards required by the Hotel. Attendants will generally work in the beverage area and general supplies area.
Rate of Pay:
Starting at $16.89 per hour. Full
rate after one year is $20.96 per hour.
What is
in it for you:
Subsidized
staff accommodation provided on-site for full time statu

Duty meal i

our newly renovated staff cafeteri

Competitiv

extended benefits package including medical- vision and dental for full
time permanent status
Employee
Travel Program
Comprehensive
Wellness Platform (LifeWorks)
Discounts on food
& beverage/fitness centre/spa/golf
Opportunity to
develop your talent and grow within Fairmont Banff Springs and over 5-000
properties with Accor
What
you will be doing:

Ensure all items are properly
unloaded and stored in the correct location and all equipment is
maintained to proper standards
Maintain a perpetual inventory
on all products and product will need to be rotated at all times- First in
First out
Fill all outlet orders and
requisitions accurately and assist with all inventory counts
Your experience and skills
include:
Previous warehouse experience
an asset
Knowledge of food and beverage
products and Birchstreet (Inventory Software)
Constant standing and walking
throughout shift
Must be able to lift and carry
over 100+lbs everyday
Must be able to push and pull
over 150+lbs everyday
Your
team and working environment:
Fast-paced- upscale- luxury
hotel
Close proximity to multiple ski
resorts
Hospitality employees
worldwide making this a great place to develop lifelong
connections

Visa
Requirements:

Must
be legally eligible to work in Canada. The hotel is unable to assist candidates
in obtaining Canadian work authorization.

Massage Therapist – The Fairmont Banff Springs – Canada-Banff

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Job Description – Massage Therapist (Permanent Full Time) – December 2019 Start Date (BSH05159)Employee Status:
Regular
Massage Therapist (Permanent Full Time)
For guests seeking rejuvenation- inspiration and personalized attention-
Fairmont
Banff Springs
offers a wide selection of luxurious Spa
experiences. Your care and professionalism as a Body Technician shows our
guests that they are unique and valued – and you will take pride in knowing
that your competencies help them feel their very best.
What is
in it for you:

Subsidize

staff accommodation provided on-site for full time statu

Duty meal in
our newly renovated staff cafeteria
Competitive
extended benefits package including medical- vision and dental for full
time permanent status
Employee
Travel Program
Comprehensive
Wellness Platform (LifeWorks)
Discounts on food
& beverage/fitness centre/spa/golf
Opportunity to
develop your talent and grow within Fairmont Banff Springs and over 5-000
properties with Accor
What
you will be doing:

Perform 30- 45- 60 and 90 minute
massage and body treatments while maintaining the clients comfort at all
times
Ensure individualized guest
service through acknowledging and responding to their needs and
expectations
Maintain an ample supply of
massage oils- towels- sheets- and other necessary supplies in a neat and
orderly fashion within the massage work area
Maintain a clean and neat work
environment at all times- ensuring all equipment is in safe working order

Your experience and skills
include:
2200 hours completed and all
professional licenses are to be currentMust be registered in Alberta
Previous experience in a Spa
preferred
Ability to focus attention on
guest needs- remaining calm and courteous at all times
Constant standing/walking
throughout shift and must be able to lift and carry 20+ lbs
Your
team and working environment:
Fast-paced- upscale- luxury
hotel
Close proximity to multiple ski
resorts
Hospitality employees
worldwide making this a great place to develop lifelong
connections

Visa
Requirements:

Must
be legally eligible to work in Canada. The hotel is unable to assist candidates
in obtaining Canadian work authorization.

Aesthetician/Beauty Therapist – Willow Stream Spa – The Fairmont Banff Springs – Canada-Banff

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Job Description – Aesthetician/Beauty Therapist – Willow Stream Spa (BSH04876)Employee Status:
Regular
Aesthetician/Beauty Therapist
– Willow Stream Spa
Please note a 1 year commitment is required for this position.
Are you creative person with a passion for the beauty and skin care industry? Do you crave an active- outdoor life right at your door step? Would you like to meet and work with people from all over the world and be paid to make your clients feel like a million dollars? When the hardest part of your day is looking out the window at the spectacular Canadian Rockies- why not join our Aesthetic team at the Willow Stream Spa.
Willow Stream Spa at Fairmont Banff Springs is at the forefront of the spa industry- offering first-class pampering surrounded by majestic mountain beauty.
Our environment captures the spirit and ambience of the mountains and reflects the image and elegance of The Fairmont Banff Springs. Our breathtaking Spa is 38-000 square feet and is rated the best spa`s in Canada according to Spa Magazines readers.
Hotel Overview: For over 130 years- Fairmont Banff Springs has built a distinct and iconic reputation. With 757 guest rooms- world-class golf and spa experiences- 78-000 square feet of expansive conference facilities- and one of the largest food & beverage operations in North America- our Castle in the Rockies is the place to ignite a brilliant career. This is a vibrant workplace with tremendous growth and mentorship opportunities; a place for colleagues who aspire to deliver amazing guest service- learn- grow and innovate.
The Rocky Mountain lifestyle doesn`t disappoint. Just a 90 minute drive from Calgary- Banff uniquely blends a community of hospitality enthusiasts- outdoor adventure seekers- artists- entertainers- and families alike. It`s all at your doorstep; this year-round- mountain culture offers work–life balance in one of Canada`s most spectacular destinations. Our welcoming community is cultural- and dynamic.
Summary of Responsibilities: Reporting to the Aesthetics- Salon- and Boutique Manager-
responsibilities and essential job functions include but are not limited to the following:

Consistently offer professional- friendly and engaging servic

Perform nail services- facials- waxing- tinting and make up on guests using safe and professional technique

Participate in regular incentives and retail goal setting
Maintain a neat and orderly work area consistent with the high standards of the facility.
Assist in any and all ways in the beauty salon when not scheduled to perform facial or nail services.
This assistance is to include selling and restocking professional retail skin care and hair care products.
Constantly maintain an up to date knowledge of the personal services performed and any revisions in the products or procedures used.
Ensure current trends in Aesthetic industry.
Initially the aesthetician is trained in all manicures and pedicures- waxing and tinting. After mastering these services- based on performance- training is then offered in make up- 30- 45- 60 & 90 minute facials.
Participate in on-going in-house training opportunities in our product lines and services
Other duties as assigned

Qualifications:

Certification from an accredited school of Aesthetics required
Previous aesthetics experience in a Spa preferred- minimum 2 years post graduation
All professional licenses are to be current
Excellent communication and organizational skills
Strong interpersonal and problem solving abilities
Highly responsible & reliable
Ability to work cohesively as part of a team
Ability to focus attention on guest needs- remaining calm and courteous at all times

Physical Aspects of Position (include but are limited to):

Frequent standing- bending and reaching throughout shift
Occasional lifting and carrying up to 20 lbs
Occasional kneeling- pushing- pulling- sitting
Occasional ascending or descending ladders- stairs and ramps
Frequent standing- bending and reaching throughout shift
Perks: Endless staff events- subsidized staff housing- daily duty meal in our staff cafeteria- employee travel program- food & beverage/fitness centre/spa/golf discounts- competitive extended benefit plans (medical- vision- dental)- employee assistance program.

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Fitness Supervisor – The Fairmont Banff Springs – Canada-Banff

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Job Description – Fitness Supervisor (Maternity Cover – October Start Date) (BSH05006)Employee Status:
Regular
Fitness Supervisor (Maternity Cover)
Responsible for the daily leadership of the Fitness operation ensuring all guest experiences- cleanliness- colleague engagement- revenue- productivity and expenses are controlled in keeping with the positioning of Willow Stream Spa
Hotel Overview:
For over 130 years- Fairmont Banff Springs has built a distinct and iconic reputation. With 757 guest rooms- world-class golf and spa experiences- 78-000 square feet of expansive conference facilities- and one of the largest food & beverage operations in North America- our Castle in the Rockies is the place to ignite a brilliant career. This is a vibrant workplace with tremendous growth and mentorship opportunities; a place for colleagues who aspire to deliver amazing guest service- learn- grow and innovate.The Rocky Mountain lifestyle doesn`t disappoint. Just a 90 minute drive from Calgary- Banff uniquely blends a community of hospitality enthusiasts- outdoor adventure seekers- artists- entertainers- and families alike. It`s all at your doorstep; this year-round- mountain culture offers true work–life balance in one of Canada`s most spectacular destinations. Our welcoming community is cultural- and dynamic.
Willow Stream Spa at Fairmont Banff Springs is at the forefront of the spa industry- offering first-class pampering surrounded by majestic mountain beauty.
Our environment captures the spirit and ambience of the mountains and reflects the image and elegance of The Fairmont Banff Springs. Our breathtaking Spa is 38-000 square feet and is rated the best spa`s in Canada according to Spa Magazines readers.
Summary of Responsibilities:
Reporting to the Assistant Spa Director- responsibilities and essential job functions include but are not limited to the following:Consistently offer professional-
engaging and friendly serviceHire- lead- coach-
train and manage performance of fitness colleagues.Contribute to manag

membershipsActs as a Fitnes

public relation- increasing health and fitness level at the hotel- the town o

Banff and the Bow Valley.Work with the Sp

Group and Sales Manager to promote personal training and special fitness
challenges and events.Develop- administer
and co‑ordinate safe programs including aerobics and special group or outdoor
programs.Set colleagues
engagement- guests satisfaction and financial goals for department.Present an
appropriate health model to members by staying in shape.Design and implement
all controls for classes which may include attendance sheets- invoices and
class schedules.Effectively schedule
all Fitness Consultants.Conduct
weekly/monthly departmental communication meetings and represent the fitness
centre in weekly spa departmental meetings.Follow and ensure
that all employees follow safety procedures and practices.Develop and implement
programs to enhance fitness revenue.Monitor and
effectively control fitness payroll and expenses.Ensure fitness
maintains a positive relationship with all departments in the spa and hotel.Ensure the facilities
are in peak condition at all times (operations and cleanliness) while managing
the equipment maintenance program.Carry
out any other duties and responsibilities as assigned.

Qualifications:

Recognized certifications in fitness training and fitness appraisals.
Preferably A.F.L.C.A or C.F.C certified.

Experience teaching fitness classes.

Successful candidate will be a self-motivated individual- effective communicator who enjoys working with people- pays attention to detail- has proven record in program design and /or program facilitation.

Current CPR & First Aid.

Physical Aspects of Position (include but are not limited to):Constant standing and walking throughout shiftLifting – Under 20lbs 20% of work timeCarrying – Over 20lbs 10% of work time

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Regional Director Tour & Luxury Sales – Canada’s Western Mountain Region – The Fairmont Banff Springs – Canada-Banff

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Job Description – Regional Director- Tour & Luxury Sales – Canada|s Western Mountain Region (CWMR) (BSH05084)Employee Status:
Regular
Regional Director- Tour & Luxury Sales – Canada|s Western Mountain Region (CWMR)Fairmont`s Canada Western Mountain Region (The Fairmont Banff Springs-
The Fairmont Chateau Lake Louise- The Fairmont Jasper Park Lodge- The Fairmont
Chateau Whistler) are seeking a motivated and dynamic Regional Director- Tour
& Luxury Sales with strong leadership skills to join our team. We are looking for an individual who will
drive new business to these spectacular resorts exceeding room night and
revenue goals- and who will complement our regional team.
The successful candidate will be strategic-
assertive- creative and an exceptional leader and communicator. We are looking for someone extremely passionate
about our hotels- destinations and this career opportunity.
Summary of Responsibilities: This position reports to the Regional Director of Sales & Marketing

Canada`s Western Mountain Region and will be based at the Fairmont Banf

Springs hotel

Provide exceptional leadership to our Regional Sales and support team- inspiring a |can do| work ethicResponsible for maximizing revenues and maintaining strong relationships with key Wholesale and Receptive Accounts for the Fairmont Banff Springs- Fairmont Chateau Lake Louise- Fairmont Jasper Park Lodge and Fairmont Chateau WhistlerResponsible for driving revenues and maximizing sales activities with key travel agency partners (Virtuoso- Amex Fine Hotels & Resorts- Signature Travel- etc.

Develop increased business results for CWMR from the luxury market- via new in market sales activities targeting the luxury traveler- and working in collaboration with the Accor Luxury team

Develop and execute a creative sales and marketing plan to target new business- and exceed hotel and regional goals
Work collaboratively with hotel leadership teams- to develop and drive strategy in line with hotel priorities and regional objectivesWork in strong partnership with Regional DRM team to determine strategies to drive business results.
Negotiate agreements that create a win/win for the client and organizationIdentifies opportunities to increase on-going and additional revenue streams and creates value by challenging existing processes- encouraging innovation and driving necessary changeProvide consistent and clear communication to multiple stakeholder groups to ensure strong information flow to allProvide strong leadership and consistent coaching- training and action plan follow up to promote team development. Support and encourage positive team approachIdentifies and develops marketing communication activities to support business goals and destination awareness
Work in collaboration with regional Director of Public Relations for National/International opportunities
Develop and maintain strong relationships with local- provincial and national tourism boards to attract and host agent business development trips to each destination to grow the business and increase destination interest and awareness

Develop strong relationships with Accor Global Sales Office teams in key GEO`s to maximize opportunitiesMaximize new market opportunities based on economic market changes- and changes to air lift to the destination
Initiate and manage creative in market sales missions to achieve and exceed sales goals.

Active participation in wholesale and retail trade marketplaces and conferences

Manage regional travel budget to maximize proactive sales opportunities and exposure opportunities for CWMR
Prepare weekly- monthly- quarterly and annual reports as requiredUphold the highest standard of internal and external customer service at all timesImplement directives as outlined from the Director of Sales & Marketing/Regional Director of Sales & Marketing at each resort.Perform any and all other tasks as assigned

Qualifications:Minimum of five years hotel sales management experience required at a senior level- in the leisure & wholesale market for a luxury hotel brandResort experience required.
Experience working in the International market is an asset
Bachelors Degree and/or Hotel Management Degree is an assetExceptional communication and interpersonal skills and strengths in innovation energy and results-orientationProven Leadership skills and experienceHighly organized- results-oriented with the ability to work well under pressurePositive attitude and supportive- team based approach towards the attainment of the hotel`s short and long term goalsA passion for exceeding client expectations
Ability to develop strong relationships with clients and GSO`sStrong account management and contract negotiation skillsAbility to understand and interpret financial dataAstute attention to detail
Computer literacy in Microsoft programs- Opera- S&C/SFA experience and administration skillsAbility to travel within Canada- United States and internationally as required

Work flexible hours and daysValid Driver`s license required
Perks:
Endless staff events- subsidized staff housing- daily duty meal in our staff cafeteria- employee travel program- food & beverage/fitness centre/spa/golf discounts- competitive extended benefit plans (medical- vision- dental)- employee assistance program.Physical Aspects of Position (include but are not limited to):Constant sitting for extended periods of timeStanding and walking throughout shift for sitesVisa Requirements:
Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Grounds Person – Winter Season – The Fairmont Chateau Lake Louise – Canada-Lake Louise

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Job Description – Grounds Person – Winter Season (CLL04357)Employee Status:
Regular
Groundskeeper
The Grounds Person position at The Fairmont Chateau Lake Louise is for an individual who is passionate for the mountain environment with a strong desire to perform outdoor work.
Work shifts allow those to pursue outdoor recreation- while still maintaining the very diverse- physically challenging- and learning atmosphere the Grounds Dept. offers.
Hotel Overview:
Embrace your passion for hiking- skiing- snowboarding and many other outdoor activities in Banff National Park while pursuing a fulfilling career at Fairmont Chateau Lake Louise. Take a risk- make a change and experience a new adventure while further developing your career. To live and work in a National Park is a once in a lifetime opportunity.
Our team is a network of empowered individuals with a strong sense of themselves and the hospitality industry. Work hard- play hard and receive extraordinary benefits including subsidized onsite accommodations- which make saving money very easy to manage. Join our Fairmont family today!
Summary of Responsibilities:
Reporting to the Ground Manager- responsibilities and essential job functions include but are not limited to the following:
Landscaping and upkeep of Chateau Grounds and exterior surroundings
Snow removal – mechanical and physica

Work at height on roof

with ropes and harnesse

Compliance with all safety regulations of assigned tasks- and ensure a clean and safe working environment with active participation in the Hotel health and safety progra

Compliance with all Fairmont Environmental policies and programs
Daily vehicle/equipment operation & maintenance checks- ability to operate standard transmission
Other reasonable duties as assigned
Compliance with all safety regulations of assigned tasks- and ensure a clean and safe working environment with active participation in the hotel health and safety program
Adhere to all environmental policies and programs as required
Other reasonable duties as assigned
Qualifications: Mandatory valid Alberta drivers license Mandatory drivers abstract certifying clean driving record Previous landscaping and Grounds maintenance experience with strong environmental practices Previous skid-steer operating experience- winter and summer seasons Displays initiative and productivity Must comply with Fairmont grooming policies Must possess safe work habits with an awareness of safe work procedures regarding hazardous products- chemicals- tools- and equipment Current WHIMIS certification is an asset Current certification in First Aid/CPR is an asset Proper safety foot wear is mandatory- must possess steel toe work boots Mechanically inclined Strong ability to work within and contribute to a team effort Physical Aspects of Position (include but are not limited to): Ability to move heavy objects Lifting and Carrying 44-66 lbs Pushing and Pulling 75 lbs Bending- kneeling and repetitive tasks/movements Working in variety of Mountain weather conditions- with temperature ranges of
-30c to +30c You may be required to work on holidays- weekends- overnights and other non-day shifts. Submission of your application to Fairmont Chateau Lake Louise indicates that you are able to meet these requirements as needed.Visa Requirements: Applicants must be legally eligible to work in Canada.

Cook 2 – Fairmont Pacific Rim – Canada-Vancouver

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Job Description – Cook 2 (VPR03096)Employee Status:
Regular
Do you want to…
Work for the #1 city hotel in Canada-
Be part of an extraordinary team-
Elevate your career with a global luxury brand offering extensive development opportunities-
utilize global perks and privileges and enjoy a competitive wage?
Then you might just be
our next Cook
2
Every memorable dining experience at Fairmont Hotels and Resorts begins behind the scenes with our Culinary team`s commitment to safe- efficient operations and exceptional cuisine. As Cook 2- the care you devote to preparing each menu item will not go unnoticed by the guests who are fortunate enough to enjoy them!
Hotel Overview:

At the ocean|s edge- a modern oasis- the Fairmont Pacific Rim is the most remarkable address in the city with its breathtaking harbour views- luxurious accommodation- rave-worthy cuisine and warm hospitality

Discover Fairmont Pacific Rim – and discover Vancouver as part of our rockstar team.

Summary of Responsibilities:
Reporting to the Chef de Partie- responsibilities and essential job functions include but are not limited to the following:

Consistently offer professional- friendly and proactive guest service while supporting fellow Colleagues
Prepare- cook and service all food items for a la carte menus according to hotel recipes and standards
Ensure the cleanliness and maintenance of all work areas- utensils- and equipment
Have full knowledge of all menu items- daily features and promotions
Follow kitchen policies- procedures and service standards
Follow all safety and sanitation policies when handling food and beverage
Other duties as assigned
Qualifications:

Previous experience in the culinary field required
Diploma/Certification in a Culinary discipline an asset
Strong interpersonal and problem solving abilities
Highly responsible & reliable
Ability to work well under pressure in a fast paced environment
Ability to work cohesively as part of a team
Ability to focus attention on guest needs- remaining calm and courteous at all times

Physical Aspects of Position (include but are not limited to):

Constant standing and walking throughout shift
Frequent lifting and carrying up to 50 lbs
Occasional kneeling- pushing- pulling
Occasional ascending or descending ladders- stairs and ramps

Visa Requirements: Must be legally
eligible to work in Canada.
The hotel is unable to assist candidates
in obtaining Canadian work authorization.

Part Time Fairmont Gold Supervisor – The Fairmont Winnipeg – Canada-Winnipeg

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Job Description – Part Time Fairmont Gold Supervisor (LOM00574)Employee Status:
Regular
Fairmont Gold Supervisor
At Fairmont Hotels & Resorts- unparalleled service and luxury await guests of Fairmont Gold- our exclusive |hotel within a hotel| experience. As Fairmont Gold Supervisor- you will bring our exceptional |Fairmont Gold standards| to life – not only by delivering warm- personalized service to our guests- but also by being a role model for your Colleagues.
Hotel Overview:
Located in the heart of vibrant downtown Winnipeg- Manitoba — at the historic corner of Portage and Main — Fairmont Winnipeg luxury hotel extends the naturally warm reception of the Prairies. Just step outside our Winnipeg hotel and the city is at your feet.
Summary of Responsibilities:
Reporting to the Fairmont Gold Manager- responsibilities and essential job functions include but are not limited to the following:
Demonstrates Fairmont Corporate standards and Service Promise standards in every interaction with guests and colleagues
Ensures that all Fairmont Gold standards of service and operation are adhered to.
Monitors the maintenance of the physical Gold product
Oversees all aspects of guest service in the daily operation of Fairmont Gold- ensuring the highest level of guest satisfaction at all times

Ensures the highest revenues possible are generated by participating in- supporting and promoting the Fairmont Gold up sell program as well as monitoring honor bar revenue

Updates and reviews Fairmont Gold Guest history and Profile Plus daily to ensure information is accurate and that all guest needs are met and requests are anticipated

Monitors Fairmont Gold status- tracks and forecasts daily- weekly and monthly business levels and plans accordingly

Provides exceptional concierge information to our guests

Develops and maintains strong relationships with local area vendors- concessionaires- local community and counterparts of Fairmont Gold though Fairmont Hotels and Resorts.

Develops and maintains strong relationships with guests to ensure Fairmont Gold Loyalty and handles all daily Fairmont Gold comments and proactively resolve any concerns.

Communicates effectively with all other departments and attends department communication meetings in place of Fairmont Gold Manager- representing the Fairmont Gold Department.

Supervises and communicates with all contributing colleagues on a daily basis- to ensure all Fairmont Gold standards are met.

Inspects Gold guestrooms daily for cleanliness and maintenance issues including completion of housekeeping audits- turndown and occupied rooms cleaning audits.

Actively participates in training and development of colleagues as it relates to Fairmont Gold.

Proposes and facilitates cost-effective guest experience enhancements. Directs and executes approved plans and programs for Gold in accordance with company and hotel policies.

Works with the Sous-chef- Culinary team- and In Room Dining team to maintain high quality Food & Beverage Offerings & impeccable presentation- on Fairmont Gold in line with Fairmont Gold standards.

Promotes and adheres to the company`s Health & Safety policies to ensure a safe work environment and knowledgeable about all safety and emergency procedures.

Promotes and adheres to the company`s Environmental and Green Team policies and procedures.

Participates actively in the hotel community to further inter-departmental working relationships.
Qualifications:

A minimum of 2 years- hotel concierge experience.

Previous experience in a supervisory or managerial capacity- an asset.

Must have a proven record of exceeding guest expectations and commitment to guest service.

Excellent leadership- written & verbal communications and interpersonal skills.

Self-Motivating with the initiative and ability to complete projects and tasks in a timely manner.

Great organizational skills with a proven ability to work under pressure.

An operational knowledge of
Opera and Microsoft Office Suite an asset.

Diploma or degree in hospitality Management is an asset.

Knowledge of a second language and its application in the hotel / hospitality industry an asset.
Physical Aspects of Position (include but are not limited to):

Frequent standing and walking throughout shift

Occasional kneeling- pushing- pulling- lifting up to 20lbs.

Occasional ascending or descending ladders- stairs and ramps
Visa Requirements: To be eligible for employment with Fairmont Winnipeg- you must be in possession of a working visa for Canada. We do not provide offer letters to applicants seeking to get their work visas.
Applicants must have their work visas in place prior to applying.

Valet Parking Attendant – The Fairmont Royal York – Canada-Toronto

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Job Description – Valet Parking Attendant (casual) (RYH02802)Employee Status:
Regular
Valet Parking Attendant (Casual)
To ensure customer satisfaction by offering the highest caliber of service to the hotel guest on arrival and departure and throughout the length of the guest stay.
Hotel Overview: Located in the heart of downtown Toronto- The Fairmont Royal York is within walking distance to the business and theatre districts and the city|s best shopping and dining. Having hosted more than 40 million guests since it opened its doors in 1929- The Fairmont Royal York continues to represent the epitome of hospitality. With 1365 guest rooms- 70-000 square feet in 34 conference and banquet rooms- and over 1200 colleagues- The Fairmont Royal York depicts the elegance of its past while providing the finest conveniences for today|s travellers.
RESPONSIBILITIES
Reporting to the
Guest Service Manager- responsibilities and essential job functions include but are not limited to the following:
Greet all guests and co-workers with a smile and an appropriate hospitality greeting
To be noticeably positioned at entrances to provide parking assistance upon arrival- and departure of guest vehicles.
Greets all guests arriving by vehicle- and promotes valet parking as only hotel related parking option or clearly directs guest to appropriate public parking service if they prefer
Ensures all vehicle keys are clearly identified and stored in a locked locatio

Will provide the guest with detailed parking fees and clear explanation of valet benefit

Ensures all entrance areas are free and clear from congestion for arrivals and departures of vehicles by ensuring all cars are parked in an expedient manner

Complete thorough walk around of guests vehicles prior to entering garage and highlights any damage on corresponding valet parking ticke

When requested or anticipated will provide guests with information and answers to questions about Hotel facilities- meeting functions- dining facilities- local transportation alternatives- and tourist attractions.
Provide the removal of items from stored vehicles if required- and other miscellaneous services requested by the guest or supervisor in a timely manner
Assists in fire alarms by fulfilling duties as outlined in the hotel fire response manual.
Assist in ensuring guest and co-worker safety and security by reporting any suspicious or unusual behavior or occurrence to the appropriate supervisor on duty- and informing security.
Strict adherence to Fairmont Service Standard Expectations as it relates to Valet Parking
In the course of normal duties- to observe- report- or take immediate corrective action on deficiencies- malfunctions- and untidiness.
To report for duty with a professional appearance and dress to standards.

Awareness and acknowledgement of all our Fairmont President Club Members

QUALIFICATIONS/EDUCATION


Available to work weekends- evenings and shift work

Team oriented
customer service focused

Ability to drive automatic and manual transmission vehicles required

Valid Driver`s License with no infractions

Excellent verbal communication skills

Excellent interpersonal skills

Professional manner and outgoing personality

Good Command of the English language

Physical Requirements:

• Frequent lifting and carrying up to 50 lbs • Constant standing and walking throughout shift • Constant kneeling- pushing- pulling- lifting • Frequent ascending or descending ladders- stairs and ramps

Accessibility: Fairmont Hotels and Resorts believes in outstanding hospitality. We are committed to respecting the independence and dignity of all persons by providing a barrier-free environment for all guests- colleagues- and job applicants. Accommodations are available upon request for all applicants with a disability throughout the recruitment process. Please contact Human Resources at 416-860-5091or ryh.careers@fairmont.com if you require accommodation.

Visa Requirements: Must already be legally permitted to work in Canada.

ABOUT FAIRMONT HOTELS & RESORTS At Fairmont Hotels & Resort we offer our guests the finest hospitality experience in each of our destinations. And we know that- to offer our guests the best- we first need to offer our employees the best. That|s why you|ll find exceptional work opportunities – throughout North America and the Caribbean- Europe and Africa- the Middle East and Asia Pacific – as well as industry – leading training- career development- recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London|s The Savoy- New York|s The Plaza- and Shanghai|s Fairmont Peace Hotel. Our teams are guided by values of Respect- Integrity- Teamwork and Empowerment; we employ the highest ethical and quality standards- treating all colleagues with fairness and dignity. A community and environmental leader- Fairmont is also regarded for its responsible tourism practices and award – winning Green Partnership program. An exciting future awaits!

Job Level:
ColleagueSchedule:
CasualShift:
Rotating / Shift WorkTravel:
NoClosing Date:
07.Nov.2019- 4:59:00 AMJob Number:
RYH02802

Customer Care Coordinator – Global Reservation Centre – Canada-Moncton

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Job Description – Customer Care Coordinator (GRC00678)Employee Status:
Regular
Customer Care Coordinator
This stimulating
role is primarily focused on going- |above and beyond|- to ensure guest satisfaction and loyalty.
You will have the ability to motivate employees- identify training needs while working independently as well as part of a seasoned team.
As a Customer Care Coordinator you will handle heightened customer issues and find ways to support the Customer Care advisors.
Centre Overview: Each and every day- this bustling- 24/7 business environment brings new opportunities- exciting challenges and the chance to work with (and learn from) the industry`s best and brightest.
As one of Canada|s top employers and an established employer in Moncton for over 24 years- we offer many programs and benefits to keep you smiling and inspired:
Valuable discounts at our properties
Paid vacation
RRSP & Pension Pla

Medical Benefit

Paid training held at the Centre in Moncton- New Brunswic

Employee and family event

Job Shadow and Apprenticeship opportunities
Educational assistance programs
Free parking
Summary of Responsibilities: Reporting to the Senior
Manager- Customer Care- this position is responsible for:

Assist with on-going training
Manage and support Social Care (Social Media Sites)
Motivate employees
Manage the analysis of customer needs- giving personalized advice- providing recommendations and solutions.
Respond to complex or heightened guest requests or needs
Sharing insight/feedback received through interactions with the Customer members to all parties involved
Support Customer Care Advisors
Other duties as assigned
Minimum Years of Experience:

Must have 4 years related customer service experience

Qualifications:

Seasoned experience in handling a variety of heightened customer issues or request.
A willingness and dedication to servicing the needs of our internal and external guests.
Problem-solving and decision-making skills- proactive and a strong team player.
An exemplary positive attitude and a passion for offering unparalleled customer service.
Must work well under pressure in a fast-paced environment- with an ability to prioritize while executing in a tactful manner.
Should exhibit confidence- with the ability to work independently.
Excellent verbal- written and interpersonal communication skills.
Exceptional organizational skills and ability to meet tight deadlines.
Computer proficient- with an excellent knowledge of
the CRS-
ResaWeb- Outlook- Microsoft
Office-
and Internet browsers.
A flexible schedule is required- including evenings- weekends and holidays.
Bilingual English/French
is an asset.

Physical Aspects of Position (include but are not limited to):

Constant sitting throughout shift
Role requires high level of focus and concentration
Visa Requirements: Must be legally eligible to work in Canada.