Receptionist – P&O Cruises

p&o cruise ship jobs
p&o cruise ship jobs
p&o cruise ship jobs

Receptionist
Department: Front Office
Brand: P&O Cruises
Date posted: 19-02-2018

Note: STCW 2010 Courses are now mandatory to apply for this position!
Primary Responsibility of the Role:
Provide a smooth and efficient passenger check-in service, ensuring the highest levels of customer service are provided at all times. Register passenger credit cards or other payment methods to personal accounts and ensure all charges are correctly entered onto passenger folios. Collect payments for outstanding passenger charges at the end of each cruise ensuring accurate settlement, and deal with account queries in a timely and effective manner. Provide a cash handling service through the Reception desk, including foreign exchange transactions for passengers. Accurately maintain and balance a cash float and account for any variances.
Effectively handle passenger enquiries, provide advice on the ship’s layout and facilities and present tours and ports information including disembarkation procedures as required. Record and receive lost property, operate the ship’s switchboard as requested and resolve passenger complaints in a timely and effective manner. Liaise with onboard departments to meet passenger’s special requests. Attend Front of House meetings and assist with immigration inspections as required. Provide administrative support to the customer service department when required and ensure the Reception area is kept clean and tidy at all times.

Key Responsibilities & Duties:

Core Knowledge & Skills

Recognised hotel qualification – Hotel or Hospitality Management is desirable
Previous experience in a similar role, preferably within a busy 4 / 5 star hotel or cruise ship environment is essential
Previous cash handling experience
Strong computer skills, proficient in the use of MS office software
Strong administration background
Good command of written and spoken English
Technical
Adapt quickly and remain calm when passenger requirements or demands change, ensuring a quick resolution is achieved
Identify opportunities to do extra for passengers, independently, or in collaboration with colleagues
Make and suggest adjustments to the service in response to passenger feedback and understanding of the passenger profile for the cruise
Accurately and efficiently handle passenger account queries, payments and credit queries
Accurately count cash and record amounts correctly
Register passenger credit cards or other payment methods
Accurate billing of onboard services i.e. laundry Maintain and balance cash floats accurately
Accurately and efficiently handle foreign currency exchange for passengers
Follow all relevant shipboard Accounting procedures in relation to the Reception desk

Junior Waiter – Princess cruise ship jobs

princess cruise ship jobs

princess cruise ship jobs
princess cruise ship jobs
APPLY HERE
Junior Waiter
Department: Food & Beverage Service
Brand: Princess Cruises
Date posted: 09-05-2018
Experience : Min 3-4 years in the similar role in a 5* or 4* restaurant

Personal Characteristics:
Understanding of the foundation of customer service; ability and willingness to deliver outstanding service to our passengers.
Thorough knowledge of food, beverage, and wine menus used throughout the fleet.
Motivation to excel in all aspects of job duties and responsibilities.
Personable communicator with outstanding social skills and a warm, friendly, and caring personality.
Willingness to embrace all Company values and Service Credo and lead by example.
Commitment to continuously display and deliver genuine care to our passengers and surprise and delight them throughout their cruise experience.
Ability to adapt and adjust to a variety of circumstances.

1. Provides a positive first impression to every passenger through a warm, welcoming individual greeting; always maintains a spotless and professional appearance.

2. Nurtures a memorable connection with every passenger by always showing genuine interest during service and remaining fully engaged throughout the voyage.

3. Always observes and identifies passengers’ preferences and adjusts service accordingly, anticipating passengers’ needs and offering appropriate responses without the customer having to ask.

4. Demonstrates to every passenger that his or her satisfaction is our top priority by immediately acknowledging every request, responding promptly and effectively to resolve any service request or concern, and following up to ensure passenger satisfaction.

5. Always leaves a positive last impression by providing a genuine and warm closing to the service.

6. Assists the Waiter to create a comfortable, elegant ambience by always preparing table settings and maintaining service stations in line with all Company standards.

7. Assists the Waiter to deliver food and beverages as requested, in a timely manner, in the correct service order; follows up to ensure each passenger’s needs have been met and suggest solutions to any issues.

8. Always clears and replenishes service items promptly, without direction, throughout service.

9. Minimizes breakage, loss, and theft of service items by always handling equipment and supplies appropriately and with care.

F&B Server – Costa Cruises-Europe

costa cruise ship jobs
costa cruise ship jobs

APPLY HERE
F&B Server
Department: Food & Beverage Service
Brand: Costa Cruises-Europe
Date posted: 12-03-2018

Main Duties & Responsibilities
Puts guests and internal clients at the center. Is service driven. Ensures an excellent service quality. Makes sure expectations are exceeded in line with brand positioning.
Assures that the Dining Room is arranged as from manual by supervising the assigned area and by controlling the mise en place
Guides the Guest through the use of menu , takes the order and serves food and beverage for the assigned station during the service periods in order to provide a timely and excellent service with good salesmanship
Supervises the Assistant Waiter to pay attention to assigned tables in order to assure that food and beverage (i.e. bread, butter, water, wine) are always available to Guests

During the service supervises that tables are maintained clean and tidy, following the sequence provided by the manual
Cleans and sanitizes all areas and furniture of Restaurant as directed following sanitation standard (HACCP)
When needed at the Buffet area provides refilling, cleaning and loading of the assigned station and carries the materials for maintaining the standard of service
Provides professional, speedy and courteous service to the Guest and gives information related to services/areas and during embarkation day accompanies Guests to assigned table
Responsible to set up and provide service to beverage station according to demand itinerary and season
Takes active part in a work environment that support a successful safety culture. Is a dynamic contributor in following safety policy and procedures

Guest Service Agent – Delta Hotels – Quebec Canada

DELTA hotel quebec canada

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DELTA hotel quebec canadaJob Description
Posting Date Jan 05, 2021
Job Number 20201598
Job Category Rooms & Guest Services Operations
Location Delta Hotels Trois Rivieres Conference Centre, 1620 Rue Notre Dame, Trois-Rivieres, QC, Canada
Brand Delta Hotels & Resorts
Schedule Full-Time
Relocation? N
Position Type Non-Management

With our diverse portfolio of locations, you’ll find Delta Hotels in world-renowned cities and prestigious resorts across Canada. Delta Hotels is a Marriott International brand and offers you the opportunity to find the hospitality job and career journey that’s right for you. With more than 1100 managed properties and 19 brands you’ll find Marriott International in your neighborhood and in more than 74 countries across the globe. Find Your World™ at Delta Hotels.

JOB SUMMARY

Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure payment; activate/reissue room keys. Ensure rates match market codes, document exceptions. Verify/adjust billing for guests. Communicate to appropriate staff when guests are waiting for an available room. Advise guest of messages. Clear departures in computer system. Coordinate with Housekeeping to track room status and guest concerns. File guest paperwork or documentation. Operate telephone switchboard station. Run and check daily reports, contingency lists, and credit card authorization reports. Supply guests with directions and information. Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests’ satisfaction. Arrange transportation for guests/visitors. Count and secure bank at beginning and end of shift. Cash-guests’ checks, process all payment types, vouchers, paid-outs, charges, and provide change. Notify Loss Prevention/Security of any reports of theft.

Residences Valet Attendant – The Ritz-Carlton Toronto Canada

ritz carlton hotel toronto Canada

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ritz carlton hotel toronto CanadaJob Description
Posting Date Jan 08, 2021
Job Number 21002865
Job Category Rooms & Guest Services Operations
Location The Ritz-Carlton Toronto, 181 Wellington Street West, Toronto, ONT, Canada VIEW ON MAP
Brand The Ritz-Carlton
Schedule Full-Time
Relocation? N
Position Type Non-Management

At more than 80 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. As the premier worldwide provider of luxury experiences, we set the standard for rare and special luxury service the world over. We invite you to explore The Ritz-Carlton.
Job Summary

Open doors and assist guests/visitors entering and leaving property. Monitor and direct personal and commercial vehicle traffic on property, including guest vehicles, taxi cabs, limousines, and buses, to ensure vehicles are legally parked and to maintain a smooth and efficient flow of traffic. Supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities. Monitor and maintain safety, security, and cleanliness of parking areas/levels, and report any vehicles/safety hazards, unauthorized personnel, or potential security problems to the manager/supervisor. Maintain security of vehicles and vehicle keys. Communicate parking procedures to guests/visitors.

Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Front Desk Agent – Delta Hotels Trois Rivieres – Quebec Canada

Delta Hotels Trois Rivieres Conference Centre Canada

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Delta Hotels Trois Rivieres Conference Centre CanadaJob Description
Posting Date Nov 11, 2020
Job Number 20067247
Job Category Rooms and Guest Services Operations
Location Delta Hotels Trois Rivieres Conference Centre, 1620 Rue Notre Dame, Trois-Rivieres, Quebec, Canada
Brand Delta Hotels and Resorts
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
With our diverse portfolio of locations, you’ll find Delta Hotels in world-renowned cities and prestigious resorts across Canada. Delta Hotels is a Marriott International brand and offers you the opportunity to find the hospitality job and career journey that’s right for you. With more than 1100 managed properties and 19 brands you’ll find Marriott International in your neighborhood and in more than 74 countries across the globe. Find Your World™ at Delta Hotels.

Job Summary

Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure payment; activate/reissue room keys. Ensure rates match market codes, document exceptions. Verify/adjust billing for guests. Communicate to appropriate staff when guests are waiting for an available room. Advise guest of messages. Clear departures in computer system. Coordinate with Housekeeping to track room status and guest concerns. File guest paperwork or documentation. Operate telephone switchboard station. Run and check daily reports, contingency lists, and credit card authorization reports. Supply guests with directions and information. Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests’ satisfaction. Arrange transportation for guests/visitors. Count and secure bank at beginning and end of shift. Cash guests’ checks, process all payment types, vouchers, paid-outs, charges, and provide change. Notify Security of any reports of theft.

Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships; support team to reach common goals; listen and respond appropriately to the concerns of employees. Comply with quality assurance standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Residences Concierge Overnight – The Ritz-Carlton Toronto – Ontario Canada

ritz carlton hotel toronto Canada

APPLY HERE
ritz carlton hotel toronto CanadaJob Description
Posting Date Nov 13, 2020
Job Number 20041893
Job Category Rooms and Guest Services Operations
Location The Ritz-Carlton, Toronto, 181 Wellington Street West, Toronto, Ontario, Canada VIEW ON MAP
Brand The Ritz-Carlton
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
At more than 80 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. As the premier worldwide provider of luxury experiences, we set the standard for rare and special luxury service the world over. We invite you to explore The Ritz-Carlton.

Job Summary

Respond to Residence owners’ and their guests’ requests for visitor information, special arrangements, or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers. Respond to special requests from Residence owners and their guests with unique needs and follow up to promote satisfaction. Gather, summarize, and provide information to Residence owners and their guests about the property and the surrounding area amenities, including special events and activities. Announce all visitors, contractors, etc. to Residence owners before allowing them to go up and permit access to only authorize visitors, and implement into the key track system. Answer, record, and process all calls, messages, requests, questions, or concerns. Contact appropriate individual or department (e.g., Engineer, Bellperson, Housekeeping) as necessary to resolve call, request, or problem. Understand and assist with owners’ reservation services (HRS). Assist with scheduling of the elevator for move-in/out for Residence owners/tenants. Assist with Bell/valet services for owners when requesting for their vehicles. Perform Lobby Ambassador tasks. Review shift logs/daily memo books and document pertinent information in logbooks. Report any incidents, accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications.

Follow all company policies and procedures, ensure uniform and personal appearances are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all Residence owners and their guests according to company standards, anticipate and address service needs, assist individuals with disabilities, and thank others with genuine appreciation. Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested. Adhere to the highest standards of The Ritz-Carlton service excellence.

Guest Experience Expert – Delta Hotels – Thunder Bay Ontario, Canada

delta hotel thunder bay ontario canada

APPLY HERE
delta hotel thunder bay ontario canadaGuest Experience Expert (Night Auditor)
Job Description
Posting Date Oct 07, 2020
Job Number 20058257
Job Category Rooms and Guest Services Operations
Location Delta Hotels Thunder Bay, 2240 Sleeping Giant Parkway, Thunder Bay, Ontario, Canada
Brand Delta Hotels and Resorts
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
With our diverse portfolio of locations, you’ll find Delta Hotels in world-renowned cities and prestigious resorts across Canada. Delta Hotels is a Marriott International brand and offers you the opportunity to find the hospitality job and career journey that’s right for you. With more than 1100 managed properties and 19 brands you’ll find Marriott International in your neighborhood and in more than 74 countries across the globe. Find Your World™ at Delta Hotels.

Job Summary

Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.

No matter what position you are in, there are a few things that are critical to success – creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts – to get it right for our guests and our business each and every time.

Front Desk Staff – Delta Hotels Okanagan Resort – British Columbia Canada

delta hotel by marriott okanagan resort British Columbia Canada

APPLY HERE
delta hotel by marriott okanagan resort British Columbia CanadaJob Description
Posting Date Oct 13, 2020
Job Number 20057955
Job Category Rooms and Guest Services Operations
Location Delta Hotels by Marriott Grand Okanagan Resort, 1310 Water St, Kelowna, British Columbia, Canada
Brand Delta Hotels and Resorts
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
With our diverse portfolio of locations, you’ll find Delta Hotels in world-renowned cities and prestigious resorts across Canada. Delta Hotels is a Marriott International brand and offers you the opportunity to find the hospitality job and career journey that’s right for you. With more than 1100 managed properties and 19 brands you’ll find Marriott International in your neighborhood and in more than 74 countries across the globe. Find Your World™ at Delta Hotels.

Job Summary

Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.

No matter what position you are in, there are a few things that are critical to success – creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts – to get it right for our guests and our business each and every time.

Shuttle Driver (Seasonal Part-Time) – Delta Hotels Whistler – BC Canada

Delta Hotels Whistler Village Suites Canada

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Delta Hotels Whistler Village Suites CanadaShuttle Driver (Seasonal, Part-Time) *Class 4 Driver’s License Required
Job Description
Posting Date Oct 23, 2020
Job Number 20062663
Job Category Rooms and Guest Services Operations
Location Delta Hotels Whistler Village Suites, 4308 Main St, Whistler, British Columbia, Canada
Brand Delta Hotels and Resorts
Schedule Part-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
With our diverse portfolio of locations, you’ll find Delta Hotels in world-renowned cities and prestigious resorts across Canada. Delta Hotels is a Marriott International brand and offers you the opportunity to find the hospitality job and career journey that’s right for you. With more than 1100 managed properties and 19 brands you’ll find Marriott International in your neighborhood and in more than 74 countries across the globe. Find Your World™ at Delta Hotels.

Job Summary

Transport guests to/from assigned destinations using property vehicle. Document all trips prior to the start of and at the conclusion of each trip. Park vehicle in designated location when not in use. Inspect property vehicles for damage and cleanliness. Check tire pressure and fluid levels for property vehicle, and refuel as necessary. Notify appropriate personnel of any vehicle maintenance needs. Document all vehicle incidents (i.e., damages, accidents) and provide reports of incidents to manager/supervisor. Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications.

Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional. Maintain confidentiality of proprietary information; protect company assets. Support all co-workers and treat them with dignity and respect. Support team to reach common goals. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. Assist with moving, lifting, carrying, and placing of objects weighing in excess of 75 pounds. Stand, sit, or walk for an extended period of time or for an entire work shift. Move at a speed that is required to respond to work situations (e. g., run, walk, jog). Read and visually verify information in a variety of formats (e. g., small print). Visually inspect tools, equipment, or machines (e. g., to identify defects). Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Move through narrow, confined, or elevated spaces. Move over sloping, uneven, or slippery surfaces and steps. Move up and down stairs and/or service ramps. Continual use of manual dexterity and gross motor skills with frequent use of bi-manual dexterity and fine motor skills. Welcome and acknowledge all guests according to company standards. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Perform other reasonable job duties as requested by Supervisors.