A Guest Service Agent is responsible for transferring and storing guest luggage and responding to guest requests in the hotel’s continuing effort to deliver outstanding guest service and financial profitability.
What will I be doing?
A Guest Service Agent contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
Welcome Guests on arrival and assist with their luggage
Escort arriving and departing guests to and from their accommodations
Oversee delivery and safe keeping of luggage, keep the luggage room in order
Inspect guest rooms and acquaint guests with these rooms and their features
Stay current on all hotel services as well as VIP requirements and special events
Demonstrate current knowledge of external locations, attractions and landmarks in the vicinity
Project a professional manner with an emphasis on hospitality and guest service
Respond to guest inquiries and requests in a timely, friendly and efficient manner
Assist in the maintenance, appearance and functionality of the equipment
Comply with all hotel security, fire regulations and Health and Safety legislation
Assist fellow team members and other departments wherever necessary to maintain positive working relationships
Other duties as assigned by management
What are we looking for?
A Guest Service Agent serving Hilton Brand hotels are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:
Positive attitude and communication skills
Ability to work flexible hours
Ability to work under pressure
Ability to work on own and as part of a team
Commitment to respond to Guest requests and deliver high levels of service
Excellent grooming standards
Ability to lift luggage weighing 50-55 lbs
Class G licence is required
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
Previous experience working within a hotel
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
ACCESSIBILITY Hilton Hotels and Resorts are committed to providing equality of services, access to facilities for all our guests. For more information on this hotel’s Accessibility for Ontarians with Disabilities Act (AODA) policy and plan please contact the hotel at AODA_Hiltons_In_Canada@hilton.com or call 1-844-217-AODA