food and beverage Archives

Utility Food&Beverage – Princess Cruise ship jobs

On: January 17, 2022 By: admin

Utility F&B
Department: Bars
Brand: Princess Cruises
Date posted: 12-04-2018

STCW courses are now mandatory to apply for this position!
Customer Satisfaction:
1. Provides an immediate positive first impression to every passenger through a warm, welcoming individual greeting.
2. Interacts with every passenger; observes and identifies passengers’ preferences and adjusts service accordingly, anticipating passengers’ needs and offering appropriate responses without the customer having to ask.
3. Always responds promptly to resolve passenger requests and concerns, escalating/reporting to the Bartender as necessary.
4. Always remains engaged through completion of service to satisfy every passenger.

Product Delivery and Standards:

1. Routinely assists in setting up the assigned Bar location including countertop, back-bar displays, marketing collateral, onboard menus, etc.
2. Delivers all items requested by the Bar Supervisor (such as liquor, foods, etc.,) to Bar locations accurately, in a timely manner, and in good condition.
3. Promptly and properly prepares all Bar items required for full beverage service, including Bar stock, garnish, and sundries.
4. Provides beverage service in dining rooms and at high-traffic events, as directed by the Bartender.
5. Regularly assists Bar staff in the service and execution of Company-sponsored parties and private parties.
6. Performs all other duties as assigned by the Bar Supervisor and Bar management.

F&B Server – Costa Cruises-Europe

On: January 17, 2022January 17, 2022 By: admin

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F&B Server
Department: Food & Beverage Service
Brand: Costa Cruises-Europe
Date posted: 12-03-2018

Main Duties & Responsibilities
Puts guests and internal clients at the center. Is service driven. Ensures an excellent service quality. Makes sure expectations are exceeded in line with brand positioning.
Assures that the Dining Room is arranged as from manual by supervising the assigned area and by controlling the mise en place
Guides the Guest through the use of menu , takes the order and serves food and beverage for the assigned station during the service periods in order to provide a timely and excellent service with good salesmanship
Supervises the Assistant Waiter to pay attention to assigned tables in order to assure that food and beverage (i.e. bread, butter, water, wine) are always available to Guests

During the service supervises that tables are maintained clean and tidy, following the sequence provided by the manual
Cleans and sanitizes all areas and furniture of Restaurant as directed following sanitation standard (HACCP)
When needed at the Buffet area provides refilling, cleaning and loading of the assigned station and carries the materials for maintaining the standard of service
Provides professional, speedy and courteous service to the Guest and gives information related to services/areas and during embarkation day accompanies Guests to assigned table
Responsible to set up and provide service to beverage station according to demand itinerary and season
Takes active part in a work environment that support a successful safety culture. Is a dynamic contributor in following safety policy and procedures

Food & Beverage Manager – Marriott The Rosseau Muskoka Resort – Ontario Canada

On: October 26, 2020February 5, 2022 By: admin

APPLY HERE
Job Description
Posting Date Oct 08, 2020
Job Number 20058457
Job Category Food and Beverage & Culinary
Location JW Marriott The Rosseau Muskoka Resort & Spa, 1050 Paignton House Rd, Minett, Ontario, Canada
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Relocation? Yes
Position Type Management

Start Your Journey With Us
Thank you for your interest in this position. It is a job opportunity with one of Marriott International’s franchisees.

Please apply via email at : jenna.tignanelli@marriott.com

Additional Information: This hotel is owned and operated by an independent franchisee, Canadian Niagara Hotels, Inc. The franchisee controls all aspects of the hotel’s employment policies and practices, including the selection and hiring process. If you accept a position at this hotel you will be employed by a franchisee and not by Marriott International.

Job Summary

The Outlets Manager will work under the direction of the Food & Beverage Director and works closely with the culinary leadership team to ensure that the service and quality standards of the outlets are met and continually developed within established business and strategic plans. This role will be responsible for the administration, supervision and service quality of all food and beverage outlets for the resort, including Muskoka Chophouse, Teca, Cottages, Lakes Bar, The Deck, In Room Dining and The Country Market.

Accountabilities

• Effective and efficient administration and leadership of the front of house associates and functions of the outlets.
• Provide leadership and support to the food & beverage supervisors and leads.
• Maintain service standards and enhance quality of service and offerings in partnership with the F&B Director and culinary leadership.
• Establish, communicate, train and monitor front of house procedures.
• Recommend changes in policies to achieve objectives, based on detailed knowledge of the outlets and the respective operations.
• Hire, train, coach and develop a successful and enthusiastic team of front of house associates, engaging in performance management and positive coaching and counseling as needed.
• Manage scheduling in accordance with employment policies and budget targets.
• Ensure that all time management and payroll processes are carried out in an accurate and timely manner.
• Assist in development and implementation of employee orientation and training.
• Assist in the development and presentation of menus as required.
• Assist in the development of operating budgets and administer those budgets on an ongoing basis by monitoring and tracking expenses.
• Serve as an individual contributor and department role model by performing technical or functional job duties including serving tables, clearing tables, taking orders.
• Work with leadership to ensure that hourly associates clearly understand their job roles, responsibilities, and performance expectations.
• Address guest concerns, requests, or issues.
• Monitor dining rooms for seating availability, service, safety, and well-being of guests.
• Complete scheduled inventories, stock, and requisition necessary supplies.
• Collaborate with leadership to develop and carry-out ideas and procedures to continuously improve department performance around GSS scores.
• Ensure that department goals are communicated, understood, and met by associates.
• Adhere to all environmental policies and programs as required.
• Other duties as assigned.

Job Requirements

• Must be located in Canada.
• Must be eligible to work in Canada.
• Must be willing to relocate to Muskoka, Ontario.
• Minimum 2 years restaurant management experience.
• Comprehensive knowledge of fine food, wine, and service.
• Previous cash handling and budget administration experience.
• Proficiency with MS Office (Outlook, Word, Excel) and Point-of-Sale software (Micros).
• Previous resort experience an asset.
• Post-secondary degree, diploma, or certificate in related field an asset.
• Multi-unit management experience an asset.

Working Conditions

• Must be able to work flexible hours including evenings, weekends, and holidays.

JW Marriott The Rosseau Muskoka is an equal opportunity employer. We are committed to inclusive, barrier-free recruitment and selection processes and work environment in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). The Human Resources department will work with applicants requesting accommodations at any stage of the hiring process.

JW Marriott The Rosseau Muskoka is committed to building a more diverse workplace and encourages all qualified applicants to apply.

Food and Beverage Attendant – Hampton Inn – Alberta Canada

On: October 5, 2020 By: admin

APPLY HERE

Ref: HOT075TK
Location: Calgary, Alberta, Canada
JOB DESCRIPTION
A Food and Beverage Attendant affects every Guest experience with ours restaurants, bars, room service, banquets, and in-hotel cafes. We always deliver an experience that will exceed our Guests’ food, beverage, and culinary expectations.

What will I be doing?
As a Food and Beverage Attendant, you will be responsible for upholding the highest quality standards for the food and beverage (Food and Beverage) operations inside of our restaurants, bars, banquets facilities, in-hotel cafes, and to fulfill room service requests. You will work with your Team Members to deliver a high quality service experience that exceeds customer expectations through the following tasks:

Receive orders and prepare food orders completely in a timely manner, including but not limited to serving as a barista or cocktail attendant/bartender, if required
Understand menu content, any menu changes, and promotional activities
Keep your service area clean, tidy, and well-prepared
Efficiently manage the proper settlement of all customer accounts
Answer Guest queries in a polite and helpful manner
What are we looking for?

Food and Beverage Attendants serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

Friendly, positive, energetic disposition
Committed to delivering exceptional guest service
Motivated to learn new skills and techniques
Smart and tidy, in appearance
Positive and willing to participate on a team and work with a winning attitude
Excellent communication skills in the local language
Flexible, reliable, and responsive to a range of work situations
Prepared to manage a variety of customer types, inquiries, and complaints
Knowledge of alcoholic beverages and mixing of drinks
Previous food hygiene experience
Electronic ordering systems experience
Cash handling experience

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Food and Beverage Manager – Delta Hotels Edmonton Centre Suites – Canada

On: March 4, 2020 By: admin

APPLY HERE

Job Number 20002593
Job Category Food and Beverage & Culinary
Location Delta Hotels Edmonton Centre Suites| 10222 102 St NW| Edmonton|
Alberta| Canada
Brand Delta Hotels and Resorts
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
With our diverse portfolio of locations| you’ll find Delta Hotels in world-
renowned cities and prestigious resorts across Canada. Delta Hotels is a
Marriott International brand and offers you the opportunity to find the
hospitality job and career journey that|s right for you. With more than 1100
managed properties and 19 brands you|ll find Marriott International in your
neighborhood and in more than 74 countries across the globe. Find Your World™
at Delta Hotels.

JOB SUMMARY

Supervises daily Food and Beverage (F&B) shift operation and monitors
compliance with all F&B policies| standards| and procedures. Manages day-to-
day operations verifying that the quality| standards and meeting the
expectations of the customers on a daily basis. Maintains the operating
budget| and verifies that standards and legal obligations are followed.
Develops specific goals and plans to prioritize| organize| and accomplish
work..

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 4 years experience in the food and beverage|
culinary| or related professional area.

CORE WORK ACTIVITIES

Managing Day-to-Day Operations

• Assists in the ordering of Food and Beverage (F&B) supplies| cleaning
supplies and uniforms.

• Supervises daily F&B shift operation and monitors compliance with all F&B
policies| standards and procedures.

• Supports and supervises an effective monthly self inspection program.

• Operates all department equipment as necessary and reports malfunction.

• Supervises staffing levels to verify that guest service| operational needs|
and financial objective are met.

• Encourages and builds mutual trust| respect| and cooperation among team
members.

• Understands employee positions well enough to perform duties in employees|
absence.

• Develops specific goals and plans to prioritize| organize| and accomplish
work.

• Monitors and maintains the productivity level of employees.

• Verifies that all team members/supervisors understand the brand specific
philosophy.

• Maintains the operating budget| and verifies that standards and legal
obligations are followed.

• Assists supervisors in understanding team members ever changing needs and
expectations| and how to exceed them.

• Celebrates and fosters decisions that result in successes as well as
failures.

• Communicates areas that need attention to staff and follows up to verify
understanding.

• Coordinates cleaning program in all F&B areas (e.g.| General clean)|
identifying trends and making recommendation for improvements.

• Establishes and maintains open| collaborative relationships with employees.

• Creates and nurtures a property environment that emphasizes motivation|
empowerment| teamwork and passion for providing service.

• Follows property specific second effort and recovery plan.

• Stays readily available/ approachable for all team members.

• Demonstrates knowledge of the brand specific service culture.

Providing Exceptional Customer Service

• Provides services that are above and beyond for customer satisfaction and
retention.

• Improves service by communicating and assisting individuals to understand
guest needs| providing guidance| feedback| and individual coaching when
needed.

• Serves as a role model to demonstrate appropriate behaviors.

• Manages day-to-day operations| monitors quality| and standards and meets the
expectations of the customers on a daily basis.

• Takes proactive approaches when dealing with guest concerns.

• Sets a positive example for guest relations.

• Stays readily available/ approachable for all guests.

• Reviews comment cards and guest satisfaction result with employees.

• Responds in a timely manner to customer service department request.

Additional Responsibilities

• Provides information to supervisors and co-workers by telephone| in written
form| e-mail| or in person.

• Provides guidance and direction to subordinates| including setting
performance standards and monitoring performance.

• Analyzes information and evaluates results to choose the best solution and
solve problems.

• Performs hourly job function if necessary.

• Extends professionalism and courtesy to team members at all times.

• Comprehends budgets| operating statements and payroll progress report.

• Performs other duties| as assigned| to meet business needs.

Food & Beverage Supervisor – Courtyard Toronto Downtown – Canada

On: February 16, 2020 By: admin

APPLY HERE

Job Number 20021646
Job Category Food and Beverage & Culinary
Location Courtyard Toronto Downtown| 475 Yonge Street| Toronto| Ontario|
Canada
Brand Courtyard by Marriott
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
With more than 330 managed locations in more than 20 countries Courtyard by
Marriott offers a refreshing environment that helps guests stay connected and
balanced. Working at Courtyard| you|ll ensure guests have a smooth| productive
stay that meets their personal and business needs. Find Your World™ at
Courtyard by Marriott.

Job Summary

Ensure staff is working together as a team to ensure optimum service and that
guest needs are met. Inspect grooming and attire of staff| and rectify any
deficiencies. Complete opening and closing duties including setting up
necessary supplies and tools| cleaning all equipment and areas| locking doors|
etc. Inspect storage areas for organization| use of FIFO| and cleanliness.
Complete scheduled inventories and stock and requisition necessary supplies.
Monitor dining rooms for seating availability| service| safety| and well being
of guests. Complete work orders for maintenance repairs. Assist management in
hiring| training| scheduling| evaluating| counseling| disciplining| and
motivating and coaching employees; and serve as a role model and first point
of contact of the Guarantee of Fair Treatment/Open Door Policy process.

Follow all company and safety and security policies and procedures; report any
maintenance problems| safety hazards| accidents| or injuries; complete safety
training and certifications. Ensure uniform and personal appearance are clean
and professional. Maintain confidentiality of proprietary information; protect
company assets. Support all co-workers and treat them with dignity and
respect. Support team to reach common goals. Comply with quality assurance
expectations and standards. Move| lift| carry| push| pull| and place objects
weighing less than or equal to 50 pounds without assistance. Stand| sit| or
walk for an extended period of time or for an entire work shift. Read and
visually verify information in a variety of formats (e. g.| small print).
Visually inspect tools| equipment| or machines (e. g.| to identify defects).
Grasp| turn| and manipulate objects of varying size and weight| requiring fine
motor skills and hand-eye coordination. Reach overhead and below the knees|
including bending| twisting| pulling| and stooping. Move through narrow|
confined| or elevated spaces. Move up and down stairs and/or service ramps.
Welcome and acknowledge all guests according to company standards. Speak with
others using clear and professional language| and answer telephones using
appropriate etiquette. Listen and respond appropriately to the concerns of
other employees. Speak with others using clear and professional language.
Perform other reasonable job duties as requested by Supervisors.

Food & Beverage Coordinator – JW Marriott Parq Vancouver – Canada

On: February 16, 2020 By: admin

APPLY HERE

Job Number 20021684
Job Category Administrative
Location JW Marriott Parq Vancouver| 39 Smithe Street| Vancouver| British
Columbia| Canada
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
Marriott International portfolio of brands includes both JW Marriott and
Marriott Hotels.
Marriott Hotels | Marriott International’s flagship brand with more than
500 global locations| is advancing the art of hosting so that our guests can
travel brilliantly. As a host with Marriott Hotels| you will help keep this
promise by delivering premium choices| sophisticated style| and well-crafted
details. With your skills and imagination| together we will innovate and
reinvent the future of travel.

JW Marriott is part of Marriott International|s luxury portfolio and
consists of more than 80 beautiful properties in gateway cities and
distinctive resort locations around the world. JW believes our associates come
first. Because if you’re happy| our guests will be happy. It’s as simple as
that. Our hotels offer a work experience unlike any other| where you’ll be
part of a community and enjoy a true camaraderie with a diverse group of co-
workers. JW creates opportunities for training| development| recognition and
most importantly| a place where you can really pursue your passions in a
luxury environment. Treating guests exceptionally starts with the way we take
care of our associates. That’s The JW Treatment™.

Job Summary

Follow all company policies and procedures| ensure uniform and personal
appearance are clean and professional| maintain confidentiality of proprietary
information| and protect company assets. Welcome and acknowledge all guests
according to company standards| anticipate and address guests| service needs|
assist individuals with disabilities| and thank guests with genuine
appreciation. Speak with others using clear and professional language| prepare
and review written documents accurately and completely| and answer telephones
using appropriate etiquette. Develop and maintain positive working
relationships with others| support team to reach common goals| and listen and
respond appropriately to the concerns of other employees. Move| lift| carry|
push| pull| and place objects weighing less than or equal to 10 pounds without
assistance. Perform other reasonable job duties as requested by Supervisors.

Franchised Director of Food & Beverage – JW Marriott The Rosseau Muskoka Resort & Spa – Canada

On: January 29, 2020 By: admin

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Job Number 20014744
Job Category Food and Beverage & Culinary
Location JW Marriott The Rosseau Muskoka Resort & Spa| 1050 Paignton
House Rd| Minett| Ontario| Canada
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Relocation? Yes
Position Type Management

Start Your Journey With Us
Thank you for your interest in this position. It is a job opportunity with one
of Marriott International???s franchisees.
Please apply via email at: jenna.tignanelli@marriott.com

Additional Information: This hotel is owned and operated by an independent
franchisee| Canadian Niagara Hotels| Inc. The franchisee controls all aspects
of the hotel???s employment policies and practices| including the selection and
hiring process. If you accept a position at this hotel you will be employed by
a franchisee and not by Marriott International.

Job Summary

Director| Food & Beverage

The Food & Beverage Director is responsible for supervising the daily
operations of the food & beverage outlets including the Muskoka Chophouse|
Tea| Cottages| The Country Market| Lakes| In Room Dining and The Deck
seasonally| as well as the event operations and culinary department. This
position oversees the development and implementation of departmental
strategies and ensures implementation of the brand service strategy and brand
initiatives. The Food & Beverage Director ensures the food and beverage and
culinary operation meets the brand???s target customer needs| ensures employee
satisfaction| and focuses on growing revenues and maximizing the financial
performance of the department.

Accountabilities

Supervises and manages associates and day-to-day operations of food and beverage| event operations and culinary
Establishes and maintains open| collaborative relationships with direct reports and entire food and beverage team
Provides guidance and direction to subordinates| including setting performance standards and monitoring performance
Coaches and supports food and beverage leadership team to effectively manage food & beverage cost and controllable expenses
Develops a food and beverage operating strategy that is aligned with the brand???s business strategy and leads its execution
Provides the leadership| vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective
Understands associate positions well enough to perform duties in associates??? absence
Improves service by communicating and assisting individuals to understand guest needs| providing feedback| and individual coaching when needed
Sets expectations and holds food and beverage leadership team accountable for demonstrating desired service behaviors
Develops and manages food and beverage| culinary and event operations budget
Responsible for food and beverage compliance with the quality audit components and creates action plans for the department for guest satisfaction improvement
Works with leadership team to determine areas of concern and develop strategies to improve the departments financial performance
Focuses on maintaining profit margins without compromising guest or employee satisfaction
Ensures that regular| on-going communication occurs in all areas of food and beverage| culinary and event operations
Reviews findings from comment cards and guest satisfaction survey (GSS) results with food and beverage team and ensures appropriate action is taken
Monitors the department???s actual and projected sales to ensure revenue goals are met or exceeded and opportunities are identified and addressed
Utilizes an ???open door??? policy to acknowledge employee problems or concerns in a timely manner
Compliance with all safety regulations of assigned tasks| and ensure a clean and safe working environment with active participation in the health and safety program
Adhere to all environmental policies and programs as required
Other duties as assigned

Requirements

2-year degree from an accredited university in Business Administration| Hotel and Restaurant Management or related major; 4 years??? experience in the food & beverage| culinary or| related professional area
4-year bachelor|s degree in Business Administration| Hotel and Restaurant Management| or related major; 2 years??? experience in the food & beverage| culinary or| related professional area
3-5 years??? experience in a comparable position in a luxury hotel operation
Excellent knowledge of all aspects of Food & Beverage Operations
Excellent guest service and problem resolution skills
Maintain great customer relationship with our meeting planners by delivering flawless meetings and events
The flexibility to meet demands of a 24 hour operation
Excellent leadership skills and exceptional communication skills
Proven track record for improving GSS and ESS

Working Conditions

Must be able to work flexible hours including evenings| weekends and holidays

Why JW Marriott The Rosseau Muskoka

Competitive Compensation and Benefits
Work and Play in Muskoka
RRSP Matching Program
Luxury Brand Training
Discounted meals and services

JW Marriott The Rosseau Muskoka is committed to building a more diverse
workplace and encourages all qualified applicants to apply.

_This company is an equal opportunity employer._

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Hotel Operations Supervisor/ F&B-Banquets – Delta Hotels by Marriott Grand Okanagan Resort – Canada

On: January 29, 2020 By: admin

APPLY HERE

Job Number 20014315
Job Category Rooms and Guest Services Operations
Location Delta Hotels by Marriott Grand Okanagan Resort| 1310 Water St|
Kelowna| British Columbia| Canada
Brand Delta Hotels and Resorts
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
With our diverse portfolio of locations| you???ll find Delta Hotels in world-
renowned cities and prestigious resorts across Canada. Delta Hotels is a
Marriott International brand and offers you the opportunity to find the
hospitality job and career journey that|s right for you. With more than 1100
managed properties and 19 brands you|ll find Marriott International in your
neighborhood and in more than 74 countries across the globe. Find Your World???
at Delta Hotels.

Job Summary

Promote staff engagement and team work to provide optimum service so that
guest needs are met in the Rooms and Food & Beverage operations. Within Food
and Beverage operations: Complete opening and closing duties including setting
up necessary supplies and tools| cleaning all equipment and areas| locking
doors| etc. Inspect storage areas for organization| use of FIFO| and
cleanliness. Complete scheduled inventories and stock and requisition
necessary supplies. Monitor dining rooms for seating availability| service|
safety| and well being of guests. Complete work orders for maintenance
repairs. Within Guest Services and Rooms operations: Inspect public areas|
restrooms| fitness center| pool area| offices and service areas after being
cleaned by Housekeeper to ensure quality standards are met. Arrange turndown
for VIPs/any package inclusive rates| etc. Communicate additions or changes to
the assignment sheets to staff (e.g.| Housekeeping) as they arise throughout
the shift. Monitor the notations in MARSHA and clear all exceptions. Keep
records of Marriott Rewards enrollments and Front Office incentive programs.
Review and maintain all Market Rate Codes. Complete designated cashier and
closing reports in the computer system. Review shift logs/daily memo books and
document pertinent information in logbooks. Process guest check-ins and
promote room up-sales. Ensure rates match market codes and that any exceptions
are documented. Ensure checks that come from outlets (e.g.| Health Club|
Retail Shop) are scanned and charged to room. Assist management in hiring|
training| scheduling| evaluating| counseling| disciplining| and motivating and
coaching employees; and serve as a role model and first point of contact of
the Guarantee of Fair Treatment/Open Door Policy process.

Follow all company and safety and security policies and procedures; report any
maintenance problems| safety hazards| accidents| or injuries; complete safety
training and certifications. Ensure uniform and personal appearance are clean
and professional. Maintain confidentiality of proprietary information; protect
company assets. Support all co-workers and treat them with dignity and
respect. Support team to reach common goals. Comply with quality assurance
expectations and standards. Move| lift| carry| push| pull| and place objects
weighing less than or equal to 25 pounds without assistance. Stand| sit| or
walk for an extended period of time or for an entire work shift. Read and
visually verify information in a variety of formats (e. g.| small print).
Visually inspect tools| equipment| or machines (e. g.| to identify defects).
Enter and locate work-related information using computers and/or point of sale
systems. Reach overhead and below the knees| including bending| twisting|
pulling| and stooping. Move over sloping| uneven| or slippery surfaces and
steps. Welcome and acknowledge all guests according to company standards.
Speak with others using clear and professional language| and answer telephones
using appropriate etiquette. Listen and respond appropriately to the concerns
of other employees. Speak with others using clear and professional language.
Perform other reasonable job duties as requested by Supervisors.

Assistant Manager – Operations F&B – Delta Hotels Calgary Downtown – Canada

On: January 9, 2020 By: admin

APPLY HERE

Job Number 20002905
Job Category Rooms and Guest Services Operations
Location Delta Hotels Calgary Downtown| 209 4 Ave SE| Calgary| Alberta|
Canada
Brand Delta Hotels and Resorts
Schedule Full-time
Relocation? No
Position Type Management

JOB SUMMARY

Assists with supervising Food and Beverage (F&B)/culinary daily operations|
and monitors compliance with all F&B policies| standards| and procedures. .
Assists in the ordering of F&B supplies| cleaning supplies| and uniforms.
Supervises staffing levels to verify that guest service| operational needs|
and financial objectives are met. Manages day-to-day operations| monitors
quality| and standards and meets the expectations of the customers on a daily
basis. Maintains the operating budget| and verifies that standards and legal
obligations are followed.

CANDIDATE PROFILE

Education and Experience

??? High school diploma or GED; 3 years experience in the food and beverage|
culinary| or related professional area.

CORE WORK ACTIVITIES

Assisting in Managing Day-to-Day Operations

??? Assists in the ordering of Food and Beverage (F&B) supplies| cleaning
supplies and uniforms.

??? Assists with uupervising daily F&B/culinary shift operations and monitors
compliance with all F&B policies| standards and procedures.

??? Supports and supervises an effective monthly self inspection program.

??? Operates all department equipment as necessary and reports malfunctions.

??? Supervises staffing levels to verify that guest service| operational needs|
and financial objective are met.

??? Encourages and builds mutual trust| respect| and cooperation among team
members.

??? Develops specific goals and plans to prioritize| organize| and accomplish
work.

??? Maintains the operating budget| and verifies that standards and legal
obligations are followed.

??? Celebrates and fosters decisions that result in successes as well as
failures.

??? Communicates areas that need attention to staff and follows up to verify
understanding.

??? Coordinates cleaning program in all F&B areas (e.g.|General clean)|
identifying trends and making recommendation for improvements.

??? Follows property specific second effort and recovery plan.

??? Stays readily available/approachable for all team members.

??? Demonstrates knowledge of the brand specific service culture.

Providing Exceptional Customer Service

??? Provides services that are above and beyond for customer satisfaction and
retention.

??? Serves as a role model to demonstrate appropriate behaviors.

??? Manages day-to-day operations| monitors quality| and standards and meets the
expectations of the customers on a daily basis.

??? Takes proactive approaches when dealing with guest concerns.

??? Sets a positive example for guest relations.

??? Stays readily available/approachable for all guests.

??? Reviews comment cards and guest satisfaction results with employees.

??? Responds in a timely manner to customer service department request.

Additional Responsibilities

??? Provides information to supervisors and co-workers by telephone| in written
form| e-mail| or in person.

??? Analyzes information and evaluates results to choose the best solution and
solve problems.

??? Performs hourly job function if necessary.

??? Extends professionalism and courtesy to team members at all times.

??? Comprehends budgets| operating statements and payroll progress report.

??? Performs other duties| as assigned| to meet business needs.