Food & Beverage Supervisor – Delta Hotels Montreal – Canada

APPLY HERE

Job Number 19001BIQ
Job Category Food and Beverage & Culinary
Location Delta Hotels Montreal| 475 Avenue du President-Kennedy|
Montreal| Quebec| Canada
Brand Delta Hotels and Resorts
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
With our diverse portfolio of locations| you’ll find Delta Hotels in world-
renowned cities and prestigious resorts across Canada. Delta Hotels is a
Marriott International brand and offers you the opportunity to find the
hospitality job and career journey that|s right for you. With more than 1100
managed properties and 19 brands you|ll find Marriott International in your
neighborhood and in more than 74 countries across the globe. Find Your World™
at Delta Hotels.

Job Summary

Ensure staff is working together as a team to ensure optimum service and that
guest needs are met. Inspect grooming and attire of staff| and rectify any
deficiencies. Complete opening and closing duties including setting up
necessary supplies and tools| cleaning all equipment and areas| locking doors|
etc. Inspect storage areas for organization| use of FIFO| and cleanliness.
Complete scheduled inventories and stock and requisition necessary supplies.
Monitor dining rooms for seating availability| service| safety| and well being
of guests. Complete work orders for maintenance repairs. Assist management in
hiring| training| scheduling| evaluating| counseling| disciplining| and
motivating and coaching employees; and serve as a role model and first point
of contact of the Guarantee of Fair Treatment/Open Door Policy process.

Follow all company and safety and security policies and procedures; report any
maintenance problems| safety hazards| accidents| or injuries; complete safety
training and certifications. Ensure uniform and personal appearance are clean
and professional. Maintain confidentiality of proprietary information; protect
company assets. Support all co-workers and treat them with dignity and
respect. Support team to reach common goals. Comply with quality assurance
expectations and standards. Move| lift| carry| push| pull| and place objects
weighing less than or equal to 50 pounds without assistance. Stand| sit| or
walk for an extended period of time or for an entire work shift. Read and
visually verify information in a variety of formats (e. g.| small print).
Visually inspect tools| equipment| or machines (e. g.| to identify defects).
Grasp| turn| and manipulate objects of varying size and weight| requiring fine
motor skills and hand-eye coordination. Reach overhead and below the knees|
including bending| twisting| pulling| and stooping. Move through narrow|
confined| or elevated spaces. Move up and down stairs and/or service ramps.
Welcome and acknowledge all guests according to company standards. Speak with
others using clear and professional language| and answer telephones using
appropriate etiquette. Listen and respond appropriately to the concerns of
other employees. Speak with others using clear and professional language.
Perform other reasonable job duties as requested by Supervisors.

_

Food & Beverage Supervisor – Sheraton Gateway Hotel in Toronto International Airport – Canada

APPLY HERE

Job Number 19000OYO
Job Category Food and Beverage & Culinary
Location Sheraton Gateway Hotel in Toronto International Airport|
Mississauga| Ontario
Brand Sheraton Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
At Sheraton| we go above and beyond in everything we do. We are inspired by
our guests and one another – and are driven to make things better. We love
what we do| and we give it all we’ve got – on property and off. When guests
stay with us| it’s not just a room with a bed that they’re buying. It’s an
experience. We’re looking for someone who is ready to go beyond in everything
they do. If you are someone with a genuine drive to improve your life and the
lives of those around you| we encourage you to explore careers with Sheraton.

Job Summary

Ensure staff is working together as a team to ensure optimum service and that
guest needs are met. Inspect grooming and attire of staff| and rectify any
deficiencies. Complete opening and closing duties including setting up
necessary supplies and tools| cleaning all equipment and areas| locking doors|
etc. Inspect storage areas for organization| use of FIFO| and cleanliness.
Complete scheduled inventories and stock and requisition necessary supplies.
Monitor dining rooms for seating availability| service| safety| and well being
of guests. Complete work orders for maintenance repairs. Assist management in
hiring| training| scheduling| evaluating| counseling| disciplining| and
motivating and coaching employees; and serve as a role model and first point
of contact of the Guarantee of Fair Treatment/Open Door Policy process.

Follow all company and safety and security policies and procedures; report any
maintenance problems| safety hazards| accidents| or injuries; complete safety
training and certifications. Ensure uniform and personal appearance are clean
and professional. Maintain confidentiality of proprietary information; protect
company assets. Support all co-workers and treat them with dignity and
respect. Support team to reach common goals. Comply with quality assurance
expectations and standards. Move| lift| carry| push| pull| and place objects
weighing less than or equal to 50 pounds without assistance. Stand| sit| or
walk for an extended period of time or for an entire work shift. Read and
visually verify information in a variety of formats (e. g.| small print).
Visually inspect tools| equipment| or machines (e. g.| to identify defects).
Grasp| turn| and manipulate objects of varying size and weight| requiring fine
motor skills and hand-eye coordination. Reach overhead and below the knees|
including bending| twisting| pulling| and stooping. Move through narrow|
confined| or elevated spaces. Move up and down stairs and/or service ramps.
Welcome and acknowledge all guests according to company standards. Speak with
others using clear and professional language| and answer telephones using
appropriate etiquette. Listen and respond appropriately to the concerns of
other employees. Speak with others using clear and professional language.
Perform other reasonable job duties as requested by Supervisors.

_

Assistant Manager – Food & Beverage – The St. Regis Toronto – Canada

APPLY HERE

Job Number 19000VYJ
Job Category Food and Beverage & Culinary
Location The St. Regis Toronto| Toronto| Ontario
Brand St. Regis Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
The St. Regis brand first established luxury hospitality more than 110 years
ago| with the opening of the St. Regis New York. From the moment John Jacob
Astor IV opened the doors of his Beaux-Arts masterpiece on New York’s Fifth
Avenue| St. Regis has stood as a symbol of uncompromising elegance and bespoke
service. Today| with more than 40 of the best addresses around the world| St.
Regis is a place where trends are born| boundaries are broken and guests can
simply live exquisite. We invite you to explore careers at St. Regis.

JOB SUMMARY

Position responsible for assigned food and beverage/culinary operations.
Oversees guest and employee satisfaction| maintaining standards and meeting or
exceeding financial goals.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 3 years experience in the food and beverage|
culinary| or related professional area.

OR

• 2-year degree from an accredited university in Food Service Management|
Hotel and Restaurant Management| Hospitality| Business Administration| or
related major; 1 year experience in the food and beverage| culinary| or
related professional area.

CORE WORK ACTIVITIES

Assisting in Food and Beverage Operations

• Creates and nurtures a property environment that emphasizes motivation|
empowerment| teamwork| continuous improvement and a passion for providing
service.

• Provides excellent customer service to all employees.

• Responds quickly and proactively to employee|s concerns.

• Uses coaching skills throughout the property.

• Demonstrates self confidence| energy and enthusiasm.

• Motivates and encourages staff to solve guest and employee related concerns.

Ensuring Exceptional Customer Service

• Provides excellent customer service.

• Responds quickly and proactively to guest|s concerns.

• Understands the brand|s service culture.

• Sets service expectations for all guests internally and externally.

• Takes ownership of a guest complaint/problem until it is resolved or it has
been addressed by the appropriate manager or employee.

• Follows up to ensure complaints have been addressed to the guest|s
satisfaction.

• Develops a relationship with all guests to build repeated clientele
internally and externally.

Additional Responsibilities as Assigned

• Complies with all corporate accounting procedures.

• Assists GM as needed with annual Quality audit.

_

Food & Beverage Supervisor – The Westin Bayshore – Canada

APPLY HERE

Job Number 19000XLW
Job Category Food and Beverage & Culinary
Location The Westin Bayshore| Vancouver| Vancouver| British Columbia VIEW
ON MAP
Brand Westin Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
At Westin| we are committed to empowering the well-being of our guests by
providing a refreshing environment| thoughtful amenities| and revitalizing
programming to help ensure that they leave feeling better than when they
arrived. We recognize that travel can be disruptive to our guests’ well-being|
and we’re energized to assist as partners in helping them maintain control and
soaring above it all while on the road. Everything we do is designed to help
guests be at their best| and they appreciate our supportive attitude|
anticipatory service and extensive knowledge on how to best assist them
throughout their stay. We are looking for dynamic people who are excited to
join the team and ready to jump into any situation to give a helping hand. If
you’re someone who has is positive| adaptable and intuitive| and has a genuine
interest in the well-being of others around you| we invite you to discover how
at Westin| together we can rise.

Job Summary

Ensure staff is working together as a team to ensure optimum service and that
guest needs are met. Inspect grooming and attire of staff| and rectify any
deficiencies. Complete opening and closing duties including setting up
necessary supplies and tools| cleaning all equipment and areas| locking doors|
etc. Inspect storage areas for organization| use of FIFO| and cleanliness.
Complete scheduled inventories and stock and requisition necessary supplies.
Monitor dining rooms for seating availability| service| safety| and well being
of guests. Complete work orders for maintenance repairs. Assist management in
hiring| training| scheduling| evaluating| counseling| disciplining| and
motivating and coaching employees; and serve as a role model and first point
of contact of the Guarantee of Fair Treatment/Open Door Policy process.

Follow all company and safety and security policies and procedures; report any
maintenance problems| safety hazards| accidents| or injuries; complete safety
training and certifications. Ensure uniform and personal appearance are clean
and professional. Maintain confidentiality of proprietary information; protect
company assets. Support all co-workers and treat them with dignity and
respect. Support team to reach common goals. Comply with quality assurance
expectations and standards. Move| lift| carry| push| pull| and place objects
weighing less than or equal to 50 pounds without assistance. Stand| sit| or
walk for an extended period of time or for an entire work shift. Read and
visually verify information in a variety of formats (e. g.| small print).
Visually inspect tools| equipment| or machines (e. g.| to identify defects).
Grasp| turn| and manipulate objects of varying size and weight| requiring fine
motor skills and hand-eye coordination. Reach overhead and below the knees|
including bending| twisting| pulling| and stooping. Move through narrow|
confined| or elevated spaces. Move up and down stairs and/or service ramps.
Welcome and acknowledge all guests according to company standards. Speak with
others using clear and professional language| and answer telephones using
appropriate etiquette. Listen and respond appropriately to the concerns of
other employees. Speak with others using clear and professional language.
Perform other reasonable job duties as requested by Supervisors.

_

Food & Beverage Supervisor – Delta Hotels Prince Edward – Canada

APPLY HERE

Job Number 19000XG0
Job Category Food and Beverage & Culinary
Location Delta Hotels Prince Edward| Charlottetown| Prince Edward Island

Brand Delta Hotels and Resorts
Schedule Seasonal – Full-Time
Relocation? No
Position Type Non-Management/Hourly
Start Your Journey With Us
With our diverse portfolio of locations| you’ll find Delta Hotels in world-
renowned cities and prestigious resorts across Canada. Delta Hotels is a
Marriott International brand and offers you the opportunity to find the
hospitality job and career journey that|s right for you. With more than 1100
managed properties and 19 brands you|ll find Marriott International in your
neighborhood and in more than 74 countries across the globe. Find Your World™
at Delta Hotels.

Job Summary

Ensure staff is working together as a team to ensure optimum service and that
guest needs are met. Inspect grooming and attire of staff| and rectify any
deficiencies. Complete opening and closing duties including setting up
necessary supplies and tools| cleaning all equipment and areas| locking doors|
etc. Inspect storage areas for organization| use of FIFO| and cleanliness.
Complete scheduled inventories and stock and requisition necessary supplies.
Monitor dining rooms for seating availability| service| safety| and well being
of guests. Complete work orders for maintenance repairs. Assist management in
hiring| training| scheduling| evaluating| counseling| disciplining| and
motivating and coaching employees; and serve as a role model and first point
of contact of the Guarantee of Fair Treatment/Open Door Policy process.

Follow all company and safety and security policies and procedures; report any
maintenance problems| safety hazards| accidents| or injuries; complete safety
training and certifications. Ensure uniform and personal appearance are clean
and professional. Maintain confidentiality of proprietary information; protect
company assets. Support all co-workers and treat them with dignity and
respect. Support team to reach common goals. Comply with quality assurance
expectations and standards. Move| lift| carry| push| pull| and place objects
weighing less than or equal to 50 pounds without assistance. Stand| sit| or
walk for an extended period of time or for an entire work shift. Read and
visually verify information in a variety of formats (e. g.| small print).
Visually inspect tools| equipment| or machines (e. g.| to identify defects).
Grasp| turn| and manipulate objects of varying size and weight| requiring fine
motor skills and hand-eye coordination. Reach overhead and below the knees|
including bending| twisting| pulling| and stooping. Move through narrow|
confined| or elevated spaces. Move up and down stairs and/or service ramps.
Welcome and acknowledge all guests according to company standards. Speak with
others using clear and professional language| and answer telephones using
appropriate etiquette. Listen and respond appropriately to the concerns of
other employees. Speak with others using clear and professional language.
Perform other reasonable job duties as requested by Supervisors.

_

F&B Operations Supervisor- Banquets – Delta Hotels by Marriott Grand Okanagan Resort – Canada

APPLY HERE

Job Number 19000Y6M
Job Category Rooms and Guest Services Operations
Location Delta Hotels by Marriott Grand Okanagan Resort| Kelowna| British
Columbia
Brand Delta Hotels and Resorts
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
With our diverse portfolio of locations| you’ll find Delta Hotels in world-
renowned cities and prestigious resorts across Canada. Delta Hotels is a
Marriott International brand and offers you the opportunity to find the
hospitality job and career journey that|s right for you. With more than 1100
managed properties and 19 brands you|ll find Marriott International in your
neighborhood and in more than 74 countries across the globe. Find Your World™
at Delta Hotels.

Job Summary

Promote staff engagement and team work to provide optimum service so that
guest needs are met in the Rooms and Food & Beverage operations. Within Food
and Beverage operations: Complete opening and closing duties including setting
up necessary supplies and tools| cleaning all equipment and areas| locking
doors| etc. Inspect storage areas for organization| use of FIFO| and
cleanliness. Complete scheduled inventories and stock and requisition
necessary supplies. Monitor dining rooms for seating availability| service|
safety| and well being of guests. Complete work orders for maintenance
repairs. Within Guest Services and Rooms operations: Inspect public areas|
restrooms| fitness center| pool area| offices and service areas after being
cleaned by Housekeeper to ensure quality standards are met. Arrange turndown
for VIPs/any package inclusive rates| etc. Communicate additions or changes to
the assignment sheets to staff (e.g.| Housekeeping) as they arise throughout
the shift. Monitor the notations in MARSHA and clear all exceptions. Keep
records of Marriott Rewards enrollments and Front Office incentive programs.
Review and maintain all Market Rate Codes. Complete designated cashier and
closing reports in the computer system. Review shift logs/daily memo books and
document pertinent information in logbooks. Process guest check-ins and
promote room up-sales. Ensure rates match market codes and that any exceptions
are documented. Ensure checks that come from outlets (e.g.| Health Club|
Retail Shop) are scanned and charged to room. Assist management in hiring|
training| scheduling| evaluating| counseling| disciplining| and motivating and
coaching employees; and serve as a role model and first point of contact of
the Guarantee of Fair Treatment/Open Door Policy process.

Follow all company and safety and security policies and procedures; report any
maintenance problems| safety hazards| accidents| or injuries; complete safety
training and certifications. Ensure uniform and personal appearance are clean
and professional. Maintain confidentiality of proprietary information; protect
company assets. Support all co-workers and treat them with dignity and
respect. Support team to reach common goals. Comply with quality assurance
expectations and standards. Move| lift| carry| push| pull| and place objects
weighing less than or equal to 25 pounds without assistance. Stand| sit| or
walk for an extended period of time or for an entire work shift. Read and
visually verify information in a variety of formats (e. g.| small print).
Visually inspect tools| equipment| or machines (e. g.| to identify defects).
Enter and locate work-related information using computers and/or point of sale
systems. Reach overhead and below the knees| including bending| twisting|
pulling| and stooping. Move over sloping| uneven| or slippery surfaces and
steps. Welcome and acknowledge all guests according to company standards.
Speak with others using clear and professional language| and answer telephones
using appropriate etiquette. Listen and respond appropriately to the concerns
of other employees. Speak with others using clear and professional language.
Perform other reasonable job duties as requested by Supervisors.

_

Assistant Food and Beverage Manager – Delta Hotels Vancouver Downtown Suites – Canada

APPLY HERE

Job Number 19000XZF
Job Category Food and Beverage & Culinary
Location Delta Hotels Vancouver Downtown Suites| Vancouver| British
Columbia
Brand Delta Hotels and Resorts
Schedule Full-time
Relocation? Yes
Position Type Management

Start Your Journey With Us
With our diverse portfolio of locations| you’ll find Delta Hotels in world-
renowned cities and prestigious resorts across Canada. Delta Hotels is a
Marriott International brand and offers you the opportunity to find the
hospitality job and career journey that|s right for you. With more than 1100
managed properties and 19 brands you|ll find Marriott International in your
neighborhood and in more than 74 countries across the globe. Find Your World™
at Delta Hotels.

JOB SUMMARY

Position responsible for assigned food and beverage/culinary operations.
Oversees guest and employee satisfaction| maintaining standards and meeting or
exceeding financial goals.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 3 years experience in the food and beverage|
culinary| or related professional area.

OR

• 2-year degree from an accredited university in Food Service Management|
Hotel and Restaurant Management| Hospitality| Business Administration| or
related major; 1 year experience in the food and beverage| culinary| or
related professional area.

CORE WORK ACTIVITIES

Assisting in Food and Beverage Operations

• Creates and nurtures a property environment that emphasizes motivation|
empowerment| teamwork| continuous improvement and a passion for providing
service.

• Provides excellent customer service to all employees.

• Responds quickly and proactively to employee|s concerns.

• Uses coaching skills throughout the property.

• Demonstrates self confidence| energy and enthusiasm.

• Motivates and encourages staff to solve guest and employee related concerns.

Ensuring Exceptional Customer Service

• Provides excellent customer service.

• Responds quickly and proactively to guest|s concerns.

• Understands the brand|s service culture.

• Sets service expectations for all guests internally and externally.

• Takes ownership of a guest complaint/problem until it is resolved or it has
been addressed by the appropriate manager or employee.

• Follows up to ensure complaints have been addressed to the guest|s
satisfaction.

• Develops a relationship with all guests to build repeated clientele
internally and externally.

Additional Responsibilities as Assigned

• Complies with all corporate accounting procedures.

• Assists GM as needed with annual Quality
amailto:CanadaApplicationAccommodation@marriott.comudit.

_

Franchised Food & Beverage Coordinator – Delta Hotels Kingston Waterfront – Canada

APPLY HERE

Job Number 19000YLB
Job Category Administrative
Location Delta Hotels Kingston Waterfront| Kingston| Ontario
Brand Delta Hotels and Resorts
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
Thank you for your interest in this position. It is a job opportunity with one
of Marriott International’s franchisees.
Please apply via email sstacey@diamondhotels.ca
Additional Information: This hotel is owned and operated by an independent
franchisee| Delta Hotels by Marriott Kingston Waterfront. The franchisee
controls all aspects of the hotel’s employment policies and practices|
including the selection and hiring process. If you accept a position at this
hotel you will be employed by a franchisee and not by Marriott International.

Reporting to both the Operations Manager and Director of Sales| your primary
responsibility will be to provide administrative support to the Restaurant and
Sales & Catering Departments with respect to booking| coordinating| and
detailing events being held in AquaTerra and the hotel.

PRIMARY RESPONSIBILITIES:

You will coordinate all aspects of AquaTerra private dining function
You will handle inquiries regarding private dining options| book events| communicate with the client to detail their event| and act as the liaison between the client and the other hotel departments to ensure the event meets the client expectations
Coordinate and distribute restaurant gratuities
Coordinate Restaurant staff uniform process. You will issue uniforms and control stock by notifying management of ordering needs
Confirm restaurant hours and submit payroll summaries to payroll department on a weekly basis
You will work closely with the Sales & Catering team and client for conferences| meetings| and banquet functions.
You will meet with clients and ensure prompt and continuous follow up prior to their event. You will detail all aspects of the function and communicate with various departments to ensure client function is a success
Provide coverage in the Sales & Catering office as required
Assist the Restaurant Management and Sales team with any other general administrative duties

QUALIFICATIONS:

Post-secondary education in Hospitality is preferred or equivalent
1-2 years restaurant/conference/event/banquet service experience
Minimum 2 years experience in an administrative role
Ability to build and maintain strong client relationships
Superior customer service and time management skills
Excellent communication skills| both oral and written
Proficient use of Microsoft Office tools
Highly organized with strong attention to detail
Adaptability and problem-solving skills able to efficiently deal with challenges and last minute changes
You must be able to work Monday to Friday with the flexibility to occasionally work outside of regular office hours to meet demands of the client

Delta Hotels by Marriott Kingston Waterfront is committed to providing fair
and accessible employment practices. If selected for an interview| we will be
happy to work with you to ensure your interview is accessible and
accommodation is provided if required. Our Human Resources Department will
consult with the applicant to arrange for a suitable accommodation that takes
into account the applicants disability needs.

__

_This company is an equal opportunity employer._

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Assistant Operations Manager – Food & Beverage – Delta Hotels Edmonton South Conference Centre – Canada

APPLY HERE

Job Number 19000US5
Job Category Rooms and Guest Services Operations
Location Delta Hotels Edmonton South Conference Centre| Edmonton| Alberta

Brand Delta Hotels and Resorts
Schedule Full-time
Relocation? Yes
Position Type Management
Start Your Journey With Us
With our diverse portfolio of locations| you’ll find Delta Hotels in world-
renowned cities and prestigious resorts across Canada. Delta Hotels is a
Marriott International brand and offers you the opportunity to find the
hospitality job and career journey that|s right for you. With more than 1100
managed properties and 19 brands you|ll find Marriott International in your
neighborhood and in more than 74 countries across the globe. Find Your World™
at Delta Hotels.

JOB SUMMARY

Assists with supervising Food and Beverage (F&B)/culinary daily operations|
and monitors compliance with all F&B policies| standards| and procedures. .
Assists in the ordering of F&B supplies| cleaning supplies| and uniforms.
Supervises staffing levels to verify that guest service| operational needs|
and financial objectives are met. Manages day-to-day operations| monitors
quality| and standards and meets the expectations of the customers on a daily
basis. Maintains the operating budget| and verifies that standards and legal
obligations are followed.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 3 years experience in the food and beverage|
culinary| or related professional area.

OR

• 2-year degree from an accredited university in Food Service Management|
Hotel and Restaurant Management| Hospitality| Business Administration| or
related major; 1 year experience in the food and beverage| culinary| or
related professional area.

CORE WORK ACTIVITIES

Assisting in Managing Day-to-Day Operations

• Assists in the ordering of Food and Beverage (F&B) supplies| cleaning
supplies and uniforms.

• Assists with uupervising daily F&B/culinary shift operations and monitors
compliance with all F&B policies| standards and procedures.

• Supports and supervises an effective monthly self inspection program.

• Operates all department equipment as necessary and reports malfunctions.

• Supervises staffing levels to verify that guest service| operational needs|
and financial objective are met.

• Encourages and builds mutual trust| respect| and cooperation among team
members.

• Develops specific goals and plans to prioritize| organize| and accomplish
work.

• Maintains the operating budget| and verifies that standards and legal
obligations are followed.

• Celebrates and fosters decisions that result in successes as well as
failures.

• Communicates areas that need attention to staff and follows up to verify
understanding.

• Coordinates cleaning program in all F&B areas (e.g.|General clean)|
identifying trends and making recommendation for improvements.

• Follows property specific second effort and recovery plan.

• Stays readily available/approachable for all team members.

• Demonstrates knowledge of the brand specific service culture.

Providing Exceptional Customer Service

• Provides services that are above and beyond for customer satisfaction and
retention.

• Serves as a role model to demonstrate appropriate behaviors.

• Manages day-to-day operations| monitors quality| and standards and meets the
expectations of the customers on a daily basis.

• Takes proactive approaches when dealing with guest concerns.

• Sets a positive example for guest relations.

• Stays readily available/approachable for all guests.

• Reviews comment cards and guest satisfaction results with employees.

• Responds in a timely manner to customer service department request.

Additional Responsibilities

• Provides information to supervisors and co-workers by telephone| in written
form| e-mail| or in person.

• Analyzes information and evaluates results to choose the best solution and
solve problems.

• Performs hourly job function if necessary.

• Extends professionalism and courtesy to team members at all times.

• Comprehends budgets| operating statements and payroll progress report.

• Performs other duties| as assigned| to meet business needs.

Manager – Operations F&B – Delta Hotels Calgary Downtown – Canada

APPLY HERE

Job Number 19000830
Job Category Food and Beverage & Culinary
Location Delta Hotels Calgary Downtown| Calgary| Alberta
Brand Delta Hotels and Resorts
Schedule Full-time
Relocation? Yes
Position Type Management

Start Your Journey With Us
With our diverse portfolio of locations| you’ll find Delta Hotels in world-
renowned cities and prestigious resorts across Canada. Delta Hotels is a
Marriott International brand and offers you the opportunity to find the
hospitality job and career journey that|s right for you. With more than 1100
managed properties and 19 brands you|ll find Marriott International in your
neighborhood and in more than 74 countries across the globe. Find Your World™
at Delta Hotels.

JOB SUMMARY

Supervises daily Food and Beverage (F&B) shift operation and monitors
compliance with all F&B policies| standards| and procedures. Manages day-to-
day operations verifying that the quality| standards and meeting the
expectations of the customers on a daily basis. Maintains the operating
budget| and verifies that standards and legal obligations are followed.
Develops specific goals and plans to prioritize| organize| and accomplish
work..

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 4 years experience in the food and beverage|
culinary| or related professional area.

OR

• 2-year degree from an accredited university in Food Service Management|
Hotel and Restaurant Management| Hospitality| Business Administration| or
related major; 2 years experience in the food and beverage| culinary| or
related professional area.

CORE WORK ACTIVITIES

Managing Day-to-Day Operations

• Assists in the ordering of Food and Beverage (F&B) supplies| cleaning
supplies and uniforms.

• Supervises daily F&B shift operation and monitors compliance with all F&B
policies| standards and procedures.

• Supports and supervises an effective monthly self inspection program.

• Operates all department equipment as necessary and reports malfunction.

• Supervises staffing levels to verify that guest service| operational needs|
and financial objective are met.

• Encourages and builds mutual trust| respect| and cooperation among team
members.

• Understands employee positions well enough to perform duties in employees|
absence.

• Develops specific goals and plans to prioritize| organize| and accomplish
work.

• Monitors and maintains the productivity level of employees.

• Verifies that all team members/supervisors understand the brand specific
philosophy.

• Maintains the operating budget| and verifies that standards and legal
obligations are followed.

• Assists supervisors in understanding team members ever changing needs and
expectations| and how to exceed them.

• Celebrates and fosters decisions that result in successes as well as
failures.

• Communicates areas that need attention to staff and follows up to verify
understanding.

• Coordinates cleaning program in all F&B areas (e.g.| General clean)|
identifying trends and making recommendation for improvements.

• Establishes and maintains open| collaborative relationships with employees.

• Creates and nurtures a property environment that emphasizes motivation|
empowerment| teamwork and passion for providing service.

• Follows property specific second effort and recovery plan.

• Stays readily available/ approachable for all team members.

• Demonstrates knowledge of the brand specific service culture.

Providing Exceptional Customer Service

• Provides services that are above and beyond for customer satisfaction and
retention.

• Improves service by communicating and assisting individuals to understand
guest needs| providing guidance| feedback| and individual coaching when
needed.

• Serves as a role model to demonstrate appropriate behaviors.

• Manages day-to-day operations| monitors quality| and standards and meets the
expectations of the customers on a daily basis.

• Takes proactive approaches when dealing with guest concerns.

• Sets a positive example for guest relations.

• Stays readily available/ approachable for all guests.

• Reviews comment cards and guest satisfaction result with employees.

• Responds in a timely manner to customer service department request.

Additional Responsibilities

• Provides information to supervisors and co-workers by telephone| in written
form| e-mail| or in person.

• Provides guidance and direction to subordinates| including setting
performance standards and monitoring performance.

• Analyzes information and evaluates results to choose the best solution and
solve problems.

• Performs hourly job function if necessary.

• Extends professionalism and courtesy to team members at all times.

• Comprehends budgets| operating statements and payroll progress report.

• Performs other duties| as assigned| to meet business needs.

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