Job Description – Golf Course Player Assistant / Starter (CWR02201)Employee Status:
Golf Course Player Assistant / Starter – Part Time
The Golf Course
Player Assistant / Starter
position is an integral piece of the golf experience. You will be the face of The Fairmont Chateau Whistler on-course. Guests will look to you for advice during their golfing experience and expect to see you a minimum of two times per each nine holes. This position requires impeccable standards in guest service- care and firmness. You will face a variety of situations and need to be comfortable in facing conflict and confident in resolving situations in the moment using empathy and service excellence.
Hotel Overview: Nestled at the base of Blackcomb Mountain- The Fairmont Chateau Whistler resort defines mountain luxury in the heart of Whistler- British Columbia – Host Mountain Resort of the 2010 Winter Olympics. Located in the spectacular Coastal Mountain Range- Whistler is Canada`s premier- year-round outdoor adventure destination – just two hours north of downtown Vancouver. Offering ski-in- ski-out convenience and on-site championship golf course- The Fairmont Chateau Whistler is Whistler`s largest conference resort hotel with 539 guestrooms and suites- exceptional dining in five unique outlets and full resort amenities including a slopeside Health Club. Since opening its doors in 1989- this landmark destination has welcomed guests and colleagues to an unforgettable mountain adventure – start yours today!
Summary of Responsibilities:
Reporting to the Director of Golf- responsibilities and essential job functions of the Golf Course Ambassador will
include but are not limited to the following:
Consistently offers professional- engaging and friendly service
Engaging guests in a meaningful way determining the level of satisfaction with their experience and resolving all guest issues in the moment or seeking assistance.
Having guest amenity stocks available in their golf cart to service guest requirements on the course where necessary
Being empowered to turn moments into memories providing guests individualized touches as appropriate
When engaging guests- offer meaningful insight about the course- area- mountains- wildlife- etc.
Ensure golfers are safe and are aware of the on-course facilities.
Manage the daily Pace of Play expectations ensuring a free flowing uninterrupted golf experience for guests and using provided techniques and procedures for handling slower groups.
Be constantly aware of Daily conditions- exceptions- information and changing situations to properly manage movement around the course and update people as required.
Inform the golfers about on-course wildlife- and how to deal with their presence.
Keep the course clean & free of debris.
Constantly look for garbage or defected objects (ie; rakes) and own the situation and handle the clean up or replacement immediately.
Proper record keeping and tracking of Golfers and power carts; with the help of the Pro-Shop and starter you should know where every golfer is.
Constant communication with the Golf Shop and Golf Operations Supervisors to receive information and advise for departure any situations that occurred on course or upset guests.
Keep the 6th hole free of range balls.
While roaming the course- it is expected during slower times that you will exceed customer expectations by; repairing pitch marks- tending flags as appropriate- collecting range balls off the course and raking bunkers.
When in a stationary situation- ensure to engage each group providing necessary instructions depending on their pacing and using service excellence skills to ascertain how their experience is going.
Highly motivated and guest driven with a proven ability to solve problems and make timely guest service decisions.
Good knowledge of the game of golf would be an asset- knowing game formats and the etiquette of the game. Knowing when to drive on when to stop while people are hitting etc.
Demonstrated exceptional guest service with a passion to continually exceed expectations and anticipate need
Proactive with a demonstrated eye for detail and the ability to manage multiple functions
Proficient computer skills (tee sheet system)
Must hold a High School diploma
Class 5 Drivers License required- with an updated drivers abstract
Ability to work flexible hours (early morning- evening and the occasional split shift)
Physical Aspects of Position (include but are not limited to):
Constant standing and walking throughout shift
Frequent lifting and carrying up to
kneeling- pushing- pulling- lifting
Frequent ascending or descending stairs and ramps
Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.