Meetings & Special Events Manager- Contract Position – The Ritz-Carlton – Canada

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Job Number 20017294
Job Category Event Management
Location The Ritz-Carlton| Toronto| 181 Wellington Street West| Toronto|
Ontario| Canada
Brand The Ritz-Carlton
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
At more than 80 award-winning properties worldwide| The Ritz-Carlton Ladies
and Gentlemen create experiences so exceptional that long after a guest stays
with us| the experience stays with them. As the premier worldwide provider of
luxury experiences| we set the standard for rare and special luxury service
the world over. We invite you to explore The Ritz-Carlton.

JOB SUMMARY

Assists in planning and execution of meetings and special events. Position
assists in the implementation of departmental strategies. The position has
responsibility for assisting in the execution of all property events with a
seamless turnover from sales to operations and back to sales where
appropriate.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 2 years experience in the event management| food
and beverage| sales and marketing| or related professional area.

OR

• 2-year degree from an accredited university in Hotel and Restaurant
Management| Hospitality| Business Administration| or related major; 1 year
experience in the event management| food and beverage| sales and marketing| or
related professional area.

CORE WORK ACTIVITIES

Assisting in Managing Meetings and Special Events Operations and Budgets

• Researches and analyzes new products| pricing and services of competition.

• Assists in apprising property of all groups that will impact property
operations.

• Assists in execution of event management strategy that is aligned with the
company’s business strategy and leads its execution.

• Conducts daily walk-through of banquet floor to help ensure client
satisfaction and quality standards.

Managing Profitability

• Assists in developing working relationships with outside vendors and
establishing prices and service agreements to enhance the event experience and
to increase additional revenue opportunities for the property as needed.

• Creates opportunities to upsell during event planning.

• Assists in managing department controllable expenses to achieve or exceed
budgeted goals.

Ensuring Exceptional Customer Service

• Creates an atmosphere in all event management operations areas that meets or
exceeds guest expectations.

• Sets a positive example for guest relations.

• Interacts with guests to obtain feedback on product quality and service
levels.

• Responds to and handles guest problems and complaints.

• Empowers employees to provide excellent customer service.

• Ensures employees understand expectations and parameters.

• Strives to improve service performance.

• Emphasizes guest satisfaction during all departmental meetings and focuses
on continuous improvement.

_The Ritz-Carlton is an equal opportunity employer committed to hiring a
diverse workforce and sustaining an inclusive culture. The Ritz-Carlton does
not discriminate on the basis of disability| veteran status or any other basis
protected under federal| state or local laws._

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_ Notification to Applicants: The Ritz-Carlton| Toronto takes seriously
its obligations under provincial human rights and accessibility legislation
(such as the Accessibility for Ontarians with Disabilities Act| 2005| the
Accessibility for Manitobans Act| and Nova Scotia Accessibility Act). We are
happy to provide accommodations to job applicants needing assistance. If you
require an accommodation in relation to this job posting| our online
application or an interview| please call 905-366-5227 or email
CanadaApplicationAccommodation@marriott.com and a member of our Human
Resources team will respond to your request. Please note that this phone
number and email are only for those individuals who would like to request an
accessibility accommodation as part of the recruiting process._

]

Sr. Events Manager – The Hotel Saskatchewan – Canada

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Job Number 19148149
Job Category Event Management
Location The Hotel Saskatchewan| Autograph Collection| 2125 Victoria
Avenue| Regina| Saskatchewan| Canada
Brand Autograph Collection Hotels
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
Marriott|s Autograph Collection features a select group of upscale and luxury
independent partner hotels| each with its own distinct personality|
experience| style and features. Located in major cities and desirable
destinations around the world| Autograph guests favor hotel stays that reflect
their own unique and personal styles. Be a part of our team and deliver an
innovative guest experiences that resists predictability.

JOB SUMMARY

Prepares all event documentation and coordinates with Sales| property
departments and customer to ensure consistent| high level service throughout
the pre-event| event and post-event phases of property events. This position
primarily handles complex events. Ensures a seamless turnover from sales to
service back to sales. Recognizes opportunities to maximize revenue by up-
selling and offering enhancements to create outstanding events. Supports and
acts on behalf of the Director of Event Management or Director of Event
Planning and Operations in his/her absence. Serves as the event planner’s
primary contact (following turnover) on property and is responsible for
his/her experience.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 2 years experience in the event management or
related professional area.

OR

• 2-year degree from an accredited university in Hotel and Restaurant
Management| Hospitality| Business Administration| or related major; no work
experience required.

CORE WORK ACTIVITIES

Executing Event Operations

• Solve problems and/or suggest alternatives to previous arrangements if
necessary.

• Leads pre-event and post-event meetings for assigned groups.

• Identifies operational challenges associated with his/her group and works
with the property staff and customer to solve these challenges and/or develop
alternative solutions.

• Manages customer budgets to maximize revenue and meet customer needs.

• Oversees his/her customer experiences from file turnover through the post
event phase until turnover back to sales.

• Conducts pre- and post-event meetings as required to review/communicate
group needs and feedback.

• Manages group room blocks and meeting space for assigned groups.

• Adheres to all standards| policies| and procedures.

• Celebrates successes and publicly recognizes the contributions of team
members.

Executing the Sales and Marketing Strategy

• Up-sells products and services throughout the event process.

• Participates in customer site inspections and assists with the sales process
when necessary.

• Acts as liaison between field sales person and customer throughout the event
process (pre-event| event| post-event).

Managing Profitability

• Manages revenue and profitability associated with events.

• Forecasts group sleeping rooms and event revenue (catering and audio-visual)
for his/her groups.

• Reviews billing and payments with clients.

Providing Exceptional Customer Service

• Interacts with guests to obtain feedback on product quality and service
levels.

• Handles guest problems and complaints.

• Makes presence known to customer at all times during entire event process.

• Follows up with customer post-event.

• Greets customer during the event phase and hands-off to the Event Operations
team for the execution of details.

• Strives to improve service performance.

• Sets a positive example for guest relations.

• Reviews comment cards and guest satisfaction results with associates.

• Coordinates and communicates verbally and in writing with customer (internal
and external) regarding event details.

_

Events Manager (Delta Thunder Bay) – Delta Hotels Thunder Bay – Canada

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Job Number 19133883
Job Category Event Management
Location Delta Hotels Thunder Bay| 2240 Sleeping Giant Parkway| Thunder
Bay| Ontario| Canada
Brand Delta Hotels and Resorts
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
With our diverse portfolio of locations| you’ll find Delta Hotels in world-
renowned cities and prestigious resorts across Canada. Delta Hotels is a
Marriott International brand and offers you the opportunity to find the
hospitality job and career journey that|s right for you. With more than 1100
managed properties and 19 brands you|ll find Marriott International in your
neighborhood and in more than 74 countries across the globe. Find Your World™
at Delta Hotels.

JOB SUMMARY

Responsible for preparing all event documentation and coordinates with Sales|
property departments and customer to ensure consistent| high level service
throughout pre-event| event and post-event phases of property events. This
position primarily handles events of average complexity. Ensures their
property events have a seamless turnover from sales to service back to sales.
Recognizes opportunities to maximize revenue opportunities by up-selling and
offering enhancements to create outstanding events.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; experienced (1 – 2 years of experience) in the
event management or related professional area.

OR

• 2-year degree from an accredited university in Hotel and Restaurant
Management| Hospitality| Business Administration| or related major; at least 1
year experience in the event management or related professional area required.

CORE WORK ACTIVITIES

Managing Event Logistics and Operations

• Ensures that events progress seamlessly by following established procedures|
collaborating with other employees| and ensuring accuracy.

• Greets customer during the event phase and hands-off to the Event Operations
team for the execution of details.

• Adheres to all standards| policies| and procedures.

• Ensures billing accuracy and conducts bill reviews with the clients prior to
processing the final bill.

• Manages group room blocks and meeting space for average to large-sized
assigned groups.

• Identifies operational challenges associated with his/her group and
determines how to best work with the property staff and customer to solve
these challenges and/or develop alternative solutions.

• Uses his/her judgment to integrate current trends in event management and
event design.

• Acts as liaison between field sales person and customer throughout the event
process (pre-event| event| post-event).

• Participates in customer site inspections and assists with the sales process
as necessary.

• Performs other duties as assigned to meet business needs.

• Solicits feedback from the property departments to identify areas for
improvement to enhance the Event Planner’s experience.

Ensuring and Providing Exceptional Customer Service

• Delivers excellent customer service throughout the customer experience and
encourages the same from other employees.

• Empowers employees to provide excellent customer service.

• Sets a positive example for guest relations.

• Coordinates and communicates event details both verbally and in writing to
the customer and property operations.

• Makes presence known to customer at all times during this process.

• Oversees his/her customer experiences from file turnover through the post
event phase until turnover back to sales.

• Follows up with customer post-event.

• Responds to and handles guest problems and complaints.

• Uses personal judgment and expertise to enhance the customer experience.

• Stays available to solve problems and/or suggest alternatives to previous
arrangements.

• Works to continually improve customer service by integrating obtained
feedback and personal judgment into action plans.

• Emphasizes guest satisfaction during all departmental meetings and focuses
on continuous improvement.

• Interacts with guests to obtain feedback on product quality and service
levels.

• Ensures hourly employees understand expectations and parameters for event
activities.

Leading Event Management Teams

• Conducts formal pre- and post-event meetings as required to
review/communicate group needs and feedback.

• Leads formal pre-event and post-event meetings for average to large-sized
assigned groups.

• Facilitates various meetings as he/she perceives necessary (Banquet Event
Order meeting| block review| etc).

Supporting and Coordinating with the Sales and Marketing Function

• Assists in the sales process and revenue forecasting for customer groups.

• Up-sells products and services throughout the event process.

• Forecasts group sleeping rooms and event revenue (catering and audio visual)
for his/her groups.

Conducting Human Resources Activities

• Reviews comment cards and guest satisfaction results with employees.

• Observes service behaviors of employees and provides feedback to individuals
and/or managers.

• Assists in the development and implementation of corrective action plans.

• Take initiative to use his/her experience to improve service performance
according to his/her evaluation of the issue and resolution.

• Works with the property staff and customers to address operational
challenges associated with his/her group.

• Performs other duties as assigned to meet business needs.

MANAGEMENT COMPTENCIES

Leadership

• Adaptability – Maintains performance level under pressure or when
experiencing changes or challenges in the workplace.

• Communication – Conveys information and ideas to others in a convincing
and engaging manner through a variety of methods.

• Problem Solving and Decision Making – Identifies and understands
issues| problems| and opportunities; obtains and compares information from
different sources to draw conclusions| develop and evaluate alternatives and
solutions| solve problems| and choose a course of action.

• Professional Demeanor – Exhibits behavioral styles that convey
confidence and command respect from others; makes a good first impression and
represents the company in alignment with its values.

Managing Execution

• Building and Contributing to Teams – Actively participates as a member
of a team to move the team toward the completion of goals.

• Driving for Results – Sets high standards of performance for self
and/or others; assumes responsibility for work objectives; initiates| focuses|
and monitors the efforts of self and/or others toward the accomplishment
goals; proactively takes action and goes beyond what is required.

• Planning and Organizing – Gathers information and resources required to
set a plan of action for self and/or others; prioritizes and arranges work
requirements to accomplish goals and ensure work is completed.

Building Relationships

• Coworker Relationships – Interacts with others in a way that builds
openness| trust| and confidence in the pursuit of organizational goals and
lasting relationships.

• Customer Relationships – Develops and sustains relationships based on
an understanding of customer needs and actions consistent with the company’s
service standards.

• Global Mindset – Supports employees and business partners with diverse
styles| abilities| motivations| and/or cultural perspectives; utilizes
differences to drive innovation| engagement and enhance business results; and
ensures employees are given the opportunity to contribute to their full
potential.

Generating Talent and Organizational Capability

• Organizational Capability – Evaluates and adapts the structure of own
assignments and suggests improvements to work processes to best fit the needs
and/or support the goals of an organizational unit.

• Talent Management – Provides support and feedback to help individuals
develop and strengthen skills and abilities needed to accomplish work
objectives.

Learning and Applying Professional Expertise

• Applied Learning – Seeks and makes the most of learning opportunities
to improve performance of self and/or others.

• Business Acumen – Understands and utilizes business information to
manage everyday operations.

• Technical Acumen – Understands and utilizes professional skills and
knowledge in a specific functional area to conduct.

o Event Planning – The ability to connect with customers| detail events|
upsell products and services| manage multiple customers at a given time| be
detailed orientated| understand and have a working knowledge of catering and
event management systems.

o Event Services – Have a working knowledge of standards and procedures
for proper meeting room and table set-ups| various meeting room and table
configurations and the set-up of staging and dance flooring.

• Basic Competencies – Fundamental competencies required for
accomplishing basic work activities.

o Basic Computer Skills – Uses basic computer hardware and software
(e.g.| personal computers| word processing software| Internet browsers| etc.).

o Mathematical Reasoning – Demonstrates ability to add| subtract|
multiply| or divide quickly| correctly| and in a way that allows one to solve
work-related issues.

o Oral Comprehension – Demonstrates ability to listen to and understand
information and ideas presented through spoken words and sentences.

o Reading Comprehension – Demonstrates understanding of written sentences
and paragraphs in work-related documents.

o Writing – Communicates effectively in writing as appropriate for the
needs of the audience.

_

Senior Event Manager – 1 Year Contract – JW Marriott Parq Vancouver – Canada

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Job Number 19160033
Job Category Event Management
Location JW Marriott Parq Vancouver| 39 Smithe Street| Vancouver| British
Columbia| Canada
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
Marriott International portfolio of brands includes both JW Marriott and
Marriott Hotels.
Marriott Hotels | Marriott International’s flagship brand with more than
500 global locations| is advancing the art of hosting so that our guests can
travel brilliantly. As a host with Marriott Hotels| you will help keep this
promise by delivering premium choices| sophisticated style| and well-crafted
details. With your skills and imagination| together we will innovate and
reinvent the future of travel.

JW Marriott is part of Marriott International|s luxury portfolio and
consists of more than 80 beautiful properties in gateway cities and
distinctive resort locations around the world. JW believes our associates come
first. Because if you’re happy| our guests will be happy. It’s as simple as
that. Our hotels offer a work experience unlike any other| where you’ll be
part of a community and enjoy a true camaraderie with a diverse group of co-
workers. JW creates opportunities for training| development| recognition and
most importantly| a place where you can really pursue your passions in a
luxury environment. Treating guests exceptionally starts with the way we take
care of our associates. That’s The JW Treatment™.

JOB SUMMARY

Prepares all event documentation and coordinates with Sales| property
departments and customer to ensure consistent| high level service throughout
the pre-event| event and post-event phases of property events. This position
primarily handles complex events. Ensures a seamless turnover from sales to
service back to sales. Recognizes opportunities to maximize revenue by up-
selling and offering enhancements to create outstanding events. Supports and
acts on behalf of the Director of Event Management or Director of Event
Planning and Operations in his/her absence. Serves as the event planner’s
primary contact (following turnover) on property and is responsible for
his/her experience.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 2 years experience in the event management or
related professional area.

OR

• 2-year degree from an accredited university in Hotel and Restaurant
Management| Hospitality| Business Administration| or related major; no work
experience required.

CORE WORK ACTIVITIES

Executing Event Operations

• Solve problems and/or suggest alternatives to previous arrangements if
necessary.

• Leads pre-event and post-event meetings for assigned groups.

• Identifies operational challenges associated with his/her group and works
with the property staff and customer to solve these challenges and/or develop
alternative solutions.

• Manages customer budgets to maximize revenue and meet customer needs.

• Oversees his/her customer experiences from file turnover through the post
event phase until turnover back to sales.

• Conducts pre- and post-event meetings as required to review/communicate
group needs and feedback.

• Manages group room blocks and meeting space for assigned groups.

• Adheres to all standards| policies| and procedures.

• Celebrates successes and publicly recognizes the contributions of team
members.

Executing the Sales and Marketing Strategy

• Up-sells products and services throughout the event process.

• Participates in customer site inspections and assists with the sales process
when necessary.

• Acts as liaison between field sales person and customer throughout the event
process (pre-event| event| post-event).

Managing Profitability

• Manages revenue and profitability associated with events.

• Forecasts group sleeping rooms and event revenue (catering and audio-visual)
for his/her groups.

• Reviews billing and payments with clients.

Providing Exceptional Customer Service

• Interacts with guests to obtain feedback on product quality and service
levels.

• Handles guest problems and complaints.

• Makes presence known to customer at all times during entire event process.

• Follows up with customer post-event.

• Greets customer during the event phase and hands-off to the Event Operations
team for the execution of details.

• Strives to improve service performance.

• Sets a positive example for guest relations.

• Reviews comment cards and guest satisfaction results with associates.

• Coordinates and communicates verbally and in writing with customer (internal
and external) regarding event details.

_

Events Coordinator (1 Year Contract) – Delta Hotels Victoria Ocean Pointe Resort – Canada

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Job Number 19155468
Job Category Administrative
Location Delta Hotels Victoria Ocean Pointe Resort| 100 Harbour Road|
Victoria| British Columbia| Canada
Brand Delta Hotels and Resorts
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
With our diverse portfolio of locations| you’ll find Delta Hotels in world-
renowned cities and prestigious resorts across Canada. Delta Hotels is a
Marriott International brand and offers you the opportunity to find the
hospitality job and career journey that|s right for you. With more than 1100
managed properties and 19 brands you|ll find Marriott International in your
neighborhood and in more than 74 countries across the globe. Find Your World™
at Delta Hotels.

Job Summary

This position is currently a 1 year contract with the possibility to shorten
or extend. Serve as the point of contact for clients and communicate with them
by phone and email to respond to questions and requests. Enter and retrieve
information contained in computer databases using a keyboard| mouse| or
trackball to update records| files| reservations| and answer inquiries from
guests. Operate standard office equipment other than computers. Prepare
letters| memos| and other documents using word processing| spreadsheet|
database| or presentation software. Transmit information or documents using a
computer| mail| or facsimile machine| including proofreading and editing
written information to ensure accuracy and completeness. Enter and locate
work-related information using computers and/or point of sale systems.

Follow all company policies and procedures| ensure uniform and personal
appearance are clean and professional| maintain confidentiality of proprietary
information| and protect company assets. Welcome and acknowledge all guests
according to company standards| anticipate and address guests| service needs|
assist individuals with disabilities| and thank guests with genuine
appreciation. Speak with others using clear and professional language| prepare
and review written documents accurately and completely| and answer telephones
using appropriate etiquette. Develop and maintain positive working
relationships with other employees and departments| support team to reach
common goals| and listen and respond appropriately to the concerns of other
employees. Report accidents| injuries| and unsafe work conditions to manager.
Move| lift| carry| push| pull| and place objects weighing less than or equal
to 10 pounds without assistance. Perform other reasonable job duties as
requested by Supervisors.

_

Events Meeting Manage – Hilton Toronto

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JOB DESCRIPTION
 
An Events Meeting Manager with Hilton Toronto is responsible for the
selling and detailing of short term business as defined as arriving within 60
days and the detailing of groups booked by the sales department and
distributed by the director of events. You will be part of the catering and
events team and report directly to the director of events.
What will it be like to work for this Hilton Worldwide Brand?
One of the most recognized names in the industry| Hilton Hotels & Resorts
offers travelers a world of authentic experiences. Hilton remains an
innovative| forward-thinking hospitality leader by offering best-in-class
products| services and amenities to ensure that every guest feels cared for|
valued and respected. From inaugural balls and international award galas to
business events and personal moments| Hilton is where the world makes history

closes the deal| toasts special occasions and gets away from it all.

Hilton Hotels & Resorts is one of Hilton Worldwide|s ten market-leadin

brands. For more information visit www.hiltonworldwide.com.

If you understand the importance of upholding a brand|s reputation and what it
takes to provide a globally recognized hospitality experience| you may be just
the person we are looking for to work as a Team Member with Hilton Hotels &
Resorts.

What will I be doing?

Specifically| you will be responsible for performing the following tasks to
the highest standards:

Meet with walk in clients and short term bookings to provide information| property tours and pricing as needed.
Outline all details of bookings in the form of banquet event orders and other reports so as to provide timely information to other departments regarding set up| purchasing and scheduling needs

Distribute banquet event orders and group resumes to appropriate hotel departments to facilitate efficient purchasing| planning and scheduling.
Clarify all missing details before the event and obtain all pertinent and relevant details from person selling the business.
Provide sales support for team members at closing of potential business.
Liaise with other department team members to communicate information and ensure customer satisfaction and hotel profitability
Develop individual monthly production reports and monitor results
Inspect function rooms and welcomes clients to ensure satisfaction and encourage repeat clientele.
Prepare and customize proposals| meeting client|s needs and hotel|s guidelines of profitability.
Attend client set up and/or special events to ensure smooth running and introduce client to Banquets/Operations.
Analyze banquet revenues daily to ensure revenue goals are met
Conduct site inspections with clients| showing rooms| meeting space| food and beverage and recreation facilities
Provide written and verbal communication to client regarding the management of their account.
Prepare and customize proposals/contracts| meeting client|s needs and hotel|s guidelines of profitability
Determine the value or quality of business with the Director of Events
Other duties as assigned by management

What are we looking for?

What are we looking for?

To successfully fill this role| you should maintain the attitude| behaviors|
skills| and values that follow:

Positive attitude and good communication skills
Commitment to delivering a high level of customer service
Excellent grooming standards
Strong analytical skills so to understand key business indicators and competitive trends and develop approaches to these challenges
Excellent organizational and planning skills
Experience in a similar role with a proven track record
Ability to confidently engage and meet with clients both over the phone and in person.
Sales selling skills
Team player and collaborative attitude

It would be advantageous in this position for you to demonstrate the
following capabilities and distinctions:

Knowledge of hospitality
Degree-level qualification in a relevant field would be advantageous

Advanced level of sales selling skills
Experience working with Delphi and Social Tables

Since being founded in 1919| Hilton Worldwide has been a leader in the
hospitality industry. Today| Hilton Worldwide remains a beacon of innovation|
quality| and success. This continued leadership is the result of our Team
Members staying true to our Vision| Mission| and Values. Specifically| we look
for demonstration of these Values:

H Hospitality – We|re passionate about delivering exceptional guest
experiences.

I Integrity – We do the right thing| all the time.

L Leadership – We|re leaders in our industry and in our communities.

T Teamwork – We|re team players in everything we do.

O Ownership – We|re the owners of our actions and decisions.

N Now – We operate with a sense of urgency and discipline

In addition| we look for the demonstration of the following key attributes
in our Team Members:

Living the Values
Quality
Productivity
Dependability
Customer Focus
Teamwork
Adaptability

What benefits will I receive?

You will be offered a competitive benefits package and be able to take part in
the Hilton sales| catering & events incentive plan. As a team member you will
also become eligible to receive discounts products and services offered by
Hilton Worldwide and its partners. We look forward to explaining in detail the
range of excellent benefits that you would expect from a global hotel
organization like Hilton Worldwide.

Director Account Development Global Sales Meetings & Events Northern California – Corporate Office- Toronto – Canada-Toronto

APPLY HERE

Job Description – Director- Account Development- Global Sales- Meetings & Events- Northern California (CEN01235)Employee Status:
Regular
Director- Account Development- Global Sales- Meetings & Events
ABOUT ACCORHOTELS
We are much more than a world leader. We are 240-000+
hoteliers with a purposeful and heartfelt mission: to make every guest Feel
Welcome in our 4-100 addresses and on our digital platforms.
We are
committed to a culture and guided by our values which make our talents Feel
Valued. We want them to express their passions every day and realize their
full potential through exemplary professional development and growth
opportunities- enjoying a life filled with unlimited experiences. We ar

recognized as a top employer and a global hospitably leader

We connect Hearts all around the world. To connect with us

please visi

accorhotels.jobs and frhi.com/careers.

Job
Purpose:
Position integral in the success of the Meetings &
Events Team by developing small to mid-sized key accounts in support of the
Accor Brands.
In charge of developing
these accounts by increasing market share and revenue through:
Generating agreed upon room night revenue as outlined
in the annual goals Building effective long term relationships through a
customer centric approach Leveraging Accor`s global network capabilities to
implement the account strategy worldwideFederating key internal contributors and external
players
Developing
a high level of expertise recognized by the client to bring
differentiating service value
Being fluent in
Accor sales methodology as outlined with the ability to use these skills
with internal and external customers to bring positive outcomes

Main
responsibilities:
Partnerships
& Business development
Responsible
for:
Developing
close relationships with key decision makers to increase Accor`s weight /
positionQualifying client
needs- expectations and directions to define the value proposition- and
ensuring a proper delivery of agreements Keeping abreast of
business global trends and bringing differentiating value by providing
insights- market expertise and innovative solutions Developing
relationships and animating the account`s third party network to influence
positively Accor`s position across market segments Responding to
incoming client inquiries through web and direct channels

Account strategy & global coordination
In
charge of:
Defining
and implementing a clear account strategy to improve the presence and revenue
of Accor at a global & regional levelPlaying
a role in negotiations as requiredDeveloping
account penetration and identifying new business opportunities Developing
business plans and defining actions using Accor`s methodology &
processesEnsuring a
successful submission of the Accor value proposition during the RFI and
RFP phases.Ensuring selection
and deal closingsMobilizing
and driving key contributors involved in the customer`s experience: operations
/ hotel managers- revenue management- distribution- booking etc.

Results and objectives achievement

Based on forecast and objectives- the Global Account Manager- Meetings
and Events is in charge of monitoring the economic performance of the accounts-
and taking the actions necessary to reach these objectives.

Qualifications

Minimum of 3 years of global or property sales and management experience Ability to analyze its full client business environment to lead a 360°
strategic approach when applicableMeetings and Events expert (Strong Meetings & events business knowledge)Experience in handling complex commercial and contract negotiations Knowledgeable in revenue management and distribution channels

Job Level:
ColleagueSchedule:
Full-timeTravel:
Yes- 10 % of the TimeClosing Date:
24.Oct.2019- 4:59:00 AMJob Number:
CEN01235

Director Account Development Global Sales Meetings & Events Northeast US – Corporate Office- Toronto – Canada-Toronto

APPLY HERE

Job Description – Director- Account Development- Global Sales- Meetings & Events- Northeast US (CEN01234)Employee Status:
Regular
Director- Account Development- Global Sales- Meetings & Events
ABOUT ACCORHOTELS
We are much more than a world leader. We are 240-000+
hoteliers with a purposeful and heartfelt mission: to make every guest Feel
Welcome in our 4-100 addresses and on our digital platforms.
We are
committed to a culture and guided by our values which make our talents Feel
Valued. We want them to express their passions every day and realize their
full potential through exemplary professional development and growth
opportunities- enjoying a life filled with unlimited experiences. We ar

recognized as a top employer and a global hospitably leader

We connect Hearts all around the world. To connect with us

please visi

accorhotels.jobs and frhi.com/careers.

Job
Purpose:
Position integral in the success of the Meetings &
Events Team by developing small to mid-sized key accounts in support of the
Accor Brands.
In charge of developing
these accounts by increasing market share and revenue through:
Generating agreed upon room night revenue as outlined
in the annual goals Building effective long term relationships through a
customer centric approach Leveraging Accor`s global network capabilities to
implement the account strategy worldwideFederating key internal contributors and external
players
Developing
a high level of expertise recognized by the client to bring
differentiating service value
Being fluent in
Accor sales methodology as outlined with the ability to use these skills
with internal and external customers to bring positive outcomes

Main
responsibilities:
Partnerships
& Business development
Responsible
for:
Developing
close relationships with key decision makers to increase Accor`s weight /
positionQualifying client
needs- expectations and directions to define the value proposition- and
ensuring a proper delivery of agreements Keeping abreast of
business global trends and bringing differentiating value by providing
insights- market expertise and innovative solutions Developing
relationships and animating the account`s third party network to influence
positively Accor`s position across market segments Responding to
incoming client inquiries through web and direct channels

Account strategy & global coordination
In
charge of:
Defining
and implementing a clear account strategy to improve the presence and revenue
of Accor at a global & regional levelPlaying
a role in negotiations as requiredDeveloping
account penetration and identifying new business opportunities Developing
business plans and defining actions using Accor`s methodology &
processesEnsuring a
successful submission of the Accor value proposition during the RFI and
RFP phases.Ensuring selection
and deal closingsMobilizing
and driving key contributors involved in the customer`s experience: operations
/ hotel managers- revenue management- distribution- booking etc.

Results and objectives achievement

Based on forecast and objectives- the Global Account Manager- Meetings
and Events is in charge of monitoring the economic performance of the accounts-
and taking the actions necessary to reach these objectives.

Qualifications

Minimum of 3 years of global or property sales and management experience Ability to analyze its full client business environment to lead a 360°
strategic approach when applicableMeetings and Events expert (Strong Meetings & events business knowledge)Experience in handling complex commercial and contract negotiations Knowledgeable in revenue management and distribution channels

Job Level:
ColleagueSchedule:
Full-timeTravel:
Yes- 10 % of the TimeClosing Date:
24.Oct.2019- 4:59:00 AMJob Number:
CEN01234

Events Coordinator – Delta Hotels Saskatoon Downtown – Canada

APPLY HERE

Job Number 19139075
Job Category Food and Beverage & Culinary
Location Delta Hotels Saskatoon Downtown| 405 20th Street East|
Saskatoon| Saskatchewan| Canada
Brand Delta Hotels and Resorts
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
With our diverse portfolio of locations| you’ll find Delta Hotels in world-
renowned cities and prestigious resorts across Canada. Delta Hotels is a
Marriott International brand and offers you the opportunity to find the
hospitality job and career journey that|s right for you. With more than 1100
managed properties and 19 brands you|ll find Marriott International in your
neighborhood and in more than 74 countries across the globe. Find Your World™
at Delta Hotels.

Job Summary

Assist other departments when needed to ensure optimum service to guests.
Maintain cleanliness of work areas throughout the day| practicing clean-as-
you-go procedures. Stand| sit| or walk for an extended period of time or for
an entire work shift. Read and visually verify information in a variety of
formats (e.g.| small print). Enter and locate work-related information using
computers and/or point of sale systems. Exchange information with other
employees using electronic devices (e.g.| pagers and two-way radios| email).
Engage guests in conversation regarding their stay| property services| and
area attractions/offerings.

Follow all company safety and security policies and procedures; report
accidents| injuries| and unsafe work conditions to manager; and complete
safety training and certifications. Follow all company policies and
procedures| ensure uniform and personal appearance are clean and professional|
maintain confidentiality of proprietary information| and protect company
assets. Welcome and acknowledge all guests according to company standards|
anticipate and address guests| service needs| assist individuals with
disabilities| and thank guests with genuine appreciation. Speak with others
using clear and professional language| prepare and review written documents
accurately and completely| and answer telephones using appropriate etiquette.
Develop and maintain positive working relationships with others| support team
to reach common goals| and listen and respond appropriately to the concerns of
other employees. Move| lift| carry| push| pull| and place objects weighing
less than or equal to 10 pounds without assistance. Perform other reasonable
job duties as requested by Supervisors.

_

Event Manager – The Westin Harbour Castle – Canada

APPLY HERE

Job Number 19136165
Job Category Event Management
Location The Westin Harbour Castle| Toronto| 1 Harbour St| Toronto|
Ontario| Canada
Brand Westin Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
At Westin| we are committed to empowering the well-being of our guests by
providing a refreshing environment| thoughtful amenities| and revitalizing
programming to help ensure that they leave feeling better than when they
arrived. We recognize that travel can be disruptive to our guests’ well-being|
and we’re energized to assist as partners in helping them maintain control and
soaring above it all while on the road. Everything we do is designed to help
guests be at their best| and they appreciate our supportive attitude|
anticipatory service and extensive knowledge on how to best assist them
throughout their stay. We are looking for dynamic people who are excited to
join the team and ready to jump into any situation to give a helping hand. If
you’re someone who has is positive| adaptable and intuitive| and has a genuine
interest in the well-being of others around you| we invite you to discover how
at Westin| together we can rise.

JOB SUMMARY

Responsible for preparing all event documentation and coordinates with Sales|
property departments and customer to ensure consistent| high level service
throughout pre-event| event and post-event phases of property events. This
position primarily handles events of average complexity. Ensures their
property events have a seamless turnover from sales to service back to sales.
Recognizes opportunities to maximize revenue opportunities by up-selling and
offering enhancements to create outstanding events.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; experienced (1 – 2 years of experience) in the
event management or related professional area.

OR

• 2-year degree from an accredited university in Hotel and Restaurant
Management| Hospitality| Business Administration| or related major; at least 1
year experience in the event management or related professional area required.

CORE WORK ACTIVITIES

Managing Event Logistics and Operations

• Ensures that events progress seamlessly by following established procedures|
collaborating with other employees| and ensuring accuracy.

• Greets customer during the event phase and hands-off to the Event Operations
team for the execution of details.

• Adheres to all standards| policies| and procedures.

• Ensures billing accuracy and conducts bill reviews with the clients prior to
processing the final bill.

• Manages group room blocks and meeting space for average to large-sized
assigned groups.

• Identifies operational challenges associated with his/her group and
determines how to best work with the property staff and customer to solve
these challenges and/or develop alternative solutions.

• Uses his/her judgment to integrate current trends in event management and
event design.

• Acts as liaison between field sales person and customer throughout the event
process (pre-event| event| post-event).

• Participates in customer site inspections and assists with the sales process
as necessary.

• Performs other duties as assigned to meet business needs.

• Solicits feedback from the property departments to identify areas for
improvement to enhance the Event Planner’s experience.

Ensuring and Providing Exceptional Customer Service

• Delivers excellent customer service throughout the customer experience and
encourages the same from other employees.

• Empowers employees to provide excellent customer service.

• Sets a positive example for guest relations.

• Coordinates and communicates event details both verbally and in writing to
the customer and property operations.

• Makes presence known to customer at all times during this process.

• Oversees his/her customer experiences from file turnover through the post
event phase until turnover back to sales.

• Follows up with customer post-event.

• Responds to and handles guest problems and complaints.

• Uses personal judgment and expertise to enhance the customer experience.

• Stays available to solve problems and/or suggest alternatives to previous
arrangements.

• Works to continually improve customer service by integrating obtained
feedback and personal judgment into action plans.

• Emphasizes guest satisfaction during all departmental meetings and focuses
on continuous improvement.

• Interacts with guests to obtain feedback on product quality and service
levels.

• Ensures hourly employees understand expectations and parameters for event
activities.

Leading Event Management Teams

• Conducts formal pre- and post-event meetings as required to
review/communicate group needs and feedback.

• Leads formal pre-event and post-event meetings for average to large-sized
assigned groups.

• Facilitates various meetings as he/she perceives necessary (Banquet Event
Order meeting| block review| etc).

Supporting and Coordinating with the Sales and Marketing Function

• Assists in the sales process and revenue forecasting for customer groups.

• Up-sells products and services throughout the event process.

• Forecasts group sleeping rooms and event revenue (catering and audio visual)
for his/her groups.

Conducting Human Resources Activities

• Reviews comment cards and guest satisfaction results with employees.

• Observes service behaviors of employees and provides feedback to individuals
and/or managers.

• Assists in the development and implementation of corrective action plans.

• Take initiative to use his/her experience to improve service performance
according to his/her evaluation of the issue and resolution.

• Works with the property staff and customers to address operational
challenges associated with his/her group.

• Performs other duties as assigned to meet business needs.

MANAGEMENT COMPTENCIES

Leadership

• Adaptability – Maintains performance level under pressure or when
experiencing changes or challenges in the workplace.

• Communication – Conveys information and ideas to others in a convincing
and engaging manner through a variety of methods.

• Problem Solving and Decision Making – Identifies and understands
issues| problems| and opportunities; obtains and compares information from
different sources to draw conclusions| develop and evaluate alternatives and
solutions| solve problems| and choose a course of action.

• Professional Demeanor – Exhibits behavioral styles that convey
confidence and command respect from others; makes a good first impression and
represents the company in alignment with its values.

Managing Execution

• Building and Contributing to Teams – Actively participates as a member
of a team to move the team toward the completion of goals.

• Driving for Results – Sets high standards of performance for self
and/or others; assumes responsibility for work objectives; initiates| focuses|
and monitors the efforts of self and/or others toward the accomplishment
goals; proactively takes action and goes beyond what is required.

• Planning and Organizing – Gathers information and resources required to
set a plan of action for self and/or others; prioritizes and arranges work
requirements to accomplish goals and ensure work is completed.

Building Relationships

• Coworker Relationships – Interacts with others in a way that builds
openness| trust| and confidence in the pursuit of organizational goals and
lasting relationships.

• Customer Relationships – Develops and sustains relationships based on
an understanding of customer needs and actions consistent with the company’s
service standards.

• Global Mindset – Supports employees and business partners with diverse
styles| abilities| motivations| and/or cultural perspectives; utilizes
differences to drive innovation| engagement and enhance business results; and
ensures employees are given the opportunity to contribute to their full
potential.

Generating Talent and Organizational Capability

• Organizational Capability – Evaluates and adapts the structure of own
assignments and suggests improvements to work processes to best fit the needs
and/or support the goals of an organizational unit.

• Talent Management – Provides support and feedback to help individuals
develop and strengthen skills and abilities needed to accomplish work
objectives.

Learning and Applying Professional Expertise

• Applied Learning – Seeks and makes the most of learning opportunities
to improve performance of self and/or others.

• Business Acumen – Understands and utilizes business information to
manage everyday operations.

• Technical Acumen – Understands and utilizes professional skills and
knowledge in a specific functional area to conduct.

o Event Planning – The ability to connect with customers| detail events|
upsell products and services| manage multiple customers at a given time| be
detailed orientated| understand and have a working knowledge of catering and
event management systems.

o Event Services – Have a working knowledge of standards and procedures
for proper meeting room and table set-ups| various meeting room and table
configurations and the set-up of staging and dance flooring.

• Basic Competencies – Fundamental competencies required for
accomplishing basic work activities.

o Basic Computer Skills – Uses basic computer hardware and software
(e.g.| personal computers| word processing software| Internet browsers| etc.).

o Mathematical Reasoning – Demonstrates ability to add| subtract|
multiply| or divide quickly| correctly| and in a way that allows one to solve
work-related issues.

o Oral Comprehension – Demonstrates ability to listen to and understand
information and ideas presented through spoken words and sentences.

o Reading Comprehension – Demonstrates understanding of written sentences
and paragraphs in work-related documents.

o Writing – Communicates effectively in writing as appropriate for the
needs of the audience.

_