Assistant Director of Finance and Accounting Delta Hotels-Sault Ste. Marie Waterfront-Ontario Canada

Delta hotel Ontario Canada

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Delta hotel Ontario CanadaPosting Date Aug 06, 2020
Job Number 20043668
Job Category Finance and Accounting
Location Delta Hotels Sault Ste. Marie Waterfront, 208 St Mary’s River Dr, Sault Ste. Marie, Ontario, Canada
Brand Delta Hotels and Resorts
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
With our diverse portfolio of locations, you’ll find Delta Hotels in world-renowned cities and prestigious resorts across Canada. Delta Hotels is a Marriott International brand and offers you the opportunity to find the hospitality job and career journey that’s right for you. With more than 1100 managed properties and 19 brands you’ll find Marriott International in your neighborhood and in more than 74 countries across the globe. Find Your World™ at Delta Hotels.

JOB SUMMARY

The Assistant Controller manages the day-to-day operation of the Accounting Office. Primary responsibilities include financial analysis and financial reporting, budgeting/forecasting, audit and control, asset and liability reconciliation, working capital and cash control.

CANDIDATE PROFILE

Education and Experience

• 4-year bachelor’s degree in Finance and Accounting or related major; no work experience required.

CORE WORK ACTIVITIES

Assisting in Management of Accounting Team

• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

• Oversees internal, external and regulatory audit processes.

• Ensures that regular on-going communication occurs with employees to create awareness of business objectives, communicate expectations, and recognize performance.

• Celebrates successes by publicly recognizing the contributions of team members.

• Establishes and maintains open, collaborative relationships with employees.

• Provides excellent leadership (e.g., differentiates top performers, fosters teamwork and encourages work/life balance).

• Ensures employees establish and maintain open, collaborative relationships within their team.

• Participates in the employee performance appraisal process, providing feedback as needed.

• Ensures disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.

• Ensures property policies are administered fairly and consistently.

• Utilizes an “open door” policy.

• Solicits employee feedback.

Managing Projects and Policies

• Generates and provides accurate and timely results in the form of reports, presentations, etc.

• Analyzes information and evaluates results to choose the best solution and solve problems.

• Compiles, codes, categorizes, calculates, tabulates, audits, or verifies information or data.

• Ensures that the P&L is accurate (i.e., costs are properly matched to revenue, costs are recorded in the proper accounts) and statements are delivered to appropriate individuals in a timely manner.

• Reconciles balance sheet.

• Ensures tax rates used for sales/use tax are current and proper amounts are collected and/or accrued.

• Ensures compliance with standard and local operating procedures (SOPs and LSOPs).

• Ensures account balances are supported by appropriate documentation in accordance with SOPs.

• Reviews audit issues and makes corrections as necessary.

• Ensures property permits, licenses and if applicable vendor contracts are current.

• Leverages centralized accounting processes and shared services.

Demonstrating and Applying Accounting Knowledge

• Demonstrates knowledge of job-relevant issues, products, systems, and processes.

• Keeps up-to-date technically and applying new knowledge to your job.

• Uses computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.

• Uses relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.

• Leverages technology and effectively uses information systems and tools to generate financial reports and provide managers with analytical support to drive decision-making.

Proving Financial Information and Guidance to Others

• Informs and/or updates the executives, the peers and the subordinates on relevant financial information in a timely manner.

• Attends critique meetings to review information with management team.

• Advises the Director of Finance on existing and evolving operating/financial issues.

• Communicates financial concepts in a clear and persuasive manner that is easy to understand and drives desired behaviors.

• Provide direction and assistance to other organizational units regarding accounting and budgeting policies and procedures, and efficient control and utilization of financial resources.

• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

Maintaining Finance and Accounting Goals

• Submits reports in a timely manner, ensuring delivery deadlines.

• Ensures profits and losses are documented accurately.

• Achieves and exceeds goals including performance goals, budget goals, team goals, etc.

• Develops specific goals and plans to prioritize, organize, and accomplish your work.

• Monitors all taxes that apply, ensuring that taxes are current, collected and/or accrued.

• Supports a strong accounting & operational control environment to safeguard assets, improve operations and profitability and manage business risks.

Franchised Director of Sales – Delta Hotels Toronto Mississauga – Canada

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Job Number 20026469
Job Category Sales and Marketing
Location Delta Hotels Toronto Mississauga| 3670 Hurontario Street|
Mississauga| Ontario| Canada
Brand Delta Hotels and Resorts
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
Thank you for your interest in this position. It is a job opportunity with one
of Marriott International’s franchisees.
Please apply via email at: selina.louzado@deltamississauga.com

Additional Information: This hotel is owned and operated by an independent
franchisee| Delta Hotels by Marriott Toronto Mississauga. The franchisee
controls all aspects of the hotel’s employment policies and practices|
including the selection and hiring process. If you accept a position at this
hotel you will be employed by a franchisee and not by Marriott International.

Job Summary

As the newest Delta Hotel by Marriott| with 315 modern guestrooms and suites|
11|000+ square feet of stylish meeting space| onsite Starbucks® Coffee and
Driftwood Social Bar + Table| we are looking for a dynamic Director of Sales &
Marketing to join our team and embark on an exciting career.

Description

What’s your passion? Whether you are into binge watching the latest Netflix
series| pet photography or cheering on your favourite team| at Delta Hotels by
Marriott Toronto Mississauga| we’re interested in YOU. We employ people who
apply the same amount of care and passion to their jobs as they do their
hobbies – people who put our guests at the heart of everything they do. And
we’re looking for more people like this to join our friendly and professional
team. This role is responsible for developing and implementing the total sales
and marketing strategy of the hotel.

In this important role| you will lead the day-to-day activities for yourself
and a team of sales managers| catering manager and coordinator to plan|
organize| develop and communicate strategies and goals for an outstanding
hotel that has completed a major transformation and rebranding in the heart of
Mississauga. By demonstrating a “lead by example” attitude and management
style| you will lead the team effort to capture new accounts| maintaining
existing accounts| and implement innovative sales strategies to drive hotel
performance within group| business transient and leisure segments. You will
create and implement hotel-level tactical sales plans; analyze
current/potential market and sales trends and coordinate all activities to
maintain and increase revenue and market share. The Director of Sales &
Marketing will also develop and maintain strong relationships with officials
and representatives of local community groups and companies| and attend out-
of-town brand conferences and trade shows to capture new business and increase
sales for the hotel. Additional requirements include a passion to respond
quickly and effectively to inquiries for group guestroom blocks| business
travel RFP’s and self-confined meeting or catering requests. You will
contribute significantly to weekly yield meetings to ensure that revenues are
maximized through expert rate and inventory management practices. You will
play a key role to assist the General Manager in development of the hotel’s
Sales & Marketing Plan| Budget and month-end reporting and fully align with
Marriott’s Global Sales & Marketing teams to maximize brand benefits and
relationships. You will also take the lead to create and maintain a highly
compelling on-and-off-line image for the hotel| delivered through a best-in-
market website| various e-Channels| display ads| sponsor partnerships| and
sales collateral materials.

In return we’ll give you a competitive financial| bonus and benefits package
that will include healthcare| dental| vision| disability and life insurance
support. Hotel discounts worldwide are available as well as access to a wide
variety of discount programs and the chance to work with a great team of
people. Most importantly| we’ll give you the room to be yourself.

So what is your passion? Please get in touch and tell us how you could bring
your individual skills to our always-evolving team.

Heightened preference will be given to candidates with previous Marriott sales
leadership & systems experience (Opera PMS| CI/TY| One Yield| M.A.R.S.H.A.|
Marriott Bonvoy| Brandworks| MI Leads| MRDW| MarRFP ).

Requirements include a High School Diploma (University degree in related field
preferred)| 3-5 years of experience in a Hotel Sales leadership position with
direct reports| excellent telephone skills| the ability to handle multiple
tasks with strict deadlines in a fast paced| dynamic work environment and high
proficiency in MSWord| MS Excel & MS Outlook. Essential elements of success
also include strong organizational skills| accuracy in document preparation
and savvy online & social media skills. You must be able to travel to attend
workshops| trade shows| brand meetings| etc. You may be required to work
nights| weekends and/or holidays.

_This company is an equal opportunity employer._

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Director Restaurant & Bars – Le Centre Sheraton Montreal Hotel – Canada

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Job Number 20020119
Job Category Food and Beverage & Culinary
Location Le Centre Sheraton Montreal Hotel| 1201 Rene-Levesque Blvd West|
Montreal| Quebec| Canada
Brand Sheraton Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
At Sheraton| we go above and beyond in everything we do. We are inspired by
our guests and one another – and are driven to make things better. We love
what we do| and we give it all we’ve got – on property and off. When guests
stay with us| it’s not just a room with a bed that they’re buying. It’s an
experience. We’re looking for someone who is ready to go beyond in everything
they do. If you are someone with a genuine drive to improve your life and the
lives of those around you| we encourage you to explore careers with Sheraton.

JOB SUMMARY

Manages all restaurant operations and staff on a daily basis. Areas of
responsibility include Restaurants/Bars and Room Service. As a department
head| directs and works with the food and beverage/culinary management team
and employees to successfully execute all restaurant operations. Strives to
continually improve guest and employee satisfaction and maximize the financial
performance in areas of responsibility.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 6 years experience in the food and beverage|
culinary| event management| or related professional area.

OR

• 2-year degree from an accredited university in Food Service Management|
Hotel and Restaurant Management| Hospitality| Business Administration| or
related major; 4 years experience in the food and beverage| culinary| event
management| or related professional area.

Skills and Knowledge

• Customer and Personal Service – Knowledge of principles and processes
for providing customer and personal services. This includes customer needs
assessment| meeting quality standards for services| and evaluation of customer
satisfaction.

• Economics and Accounting – Knowledge of economic and accounting
principles and practices| P&L statements| operating budgets| forecasting and
scheduling| and the reporting of financial data.

• Analytical/Critical Thinking – The ability to gather and organize
information using a logical and systematic process; recognize patterns and
relationships in complex data; examine data to identify implications| problems
and draw appropriate conclusions; generate alternative solutions to problems;
evaluate strengths| weaknesses and consequences of alternative solutions and
approaches to solving problems.

• Management of Financial Resources – Determining how money will be spent
to get the work done| and accounting for these expenditures.

• Administration and Management – Knowledge of business and management
principles involved in strategic planning| resource allocation| human
resources modeling| leadership technique| production methods| and coordination
of people and resources.

• Applied Business Knowledge – Understanding market dynamics| enterprise
level objectives and important aspects of the company’s business to accurately
diagnose strengths and weaknesses| anticipate opportunities and risks|
identify issues| and develop strategies and plans. Aligning individual and
team actions with strategies and plans to drive business results.

• Food Production and Presentation – Knowledge of techniques and
equipment for preparing and presenting food products (both plant and animal)
for consumption| including storage/handling techniques and sanitation
standards.

• Management of Material Resources – Obtaining and seeing to the
appropriate use of equipment| facilities| and materials needed to do certain
work.

CORE WORK ACTIVITIES

Managing Day-to-Day Operations

• Estimate food| liquor| wine| and other beverage consumption in order to
anticipate amounts to be purchased or requisitioned.

• Facilitates pre-meal briefings with the Chef and Restaurant Managers to
educate restaurant staff on menu items including ingredients| preparation
methods and unique tastes.

• Maintains service and sanitation standards in restaurant| bar/lounge and
room service areas.

• Order and purchase equipment and supplies.

• Oversees the booking and manages service of restaurant parties| special
events and room service hospitality suites.

Developing and Maintaining Budgets

• Manages department|s controllable expenses to achieve or exceed budgeted
goals.

• Understands the impact of department|s operation on the overall property
financial goals.

Leading Food and Beverage Team

• Establishes challenging| realistic and obtainable goals to guide operation
and performance.

• Utilizes interpersonal and communication skills to lead| influence| and
encourage others; advocates sound financial/business decision making;
demonstrates honesty/integrity; leads by example.

• Encourages and builds mutual trust| respect| and cooperation among team
members.

• Achieves and exceeds goals including performance goals| budget goals| team
goals| etc.

• Serves as a role model to demonstrate appropriate behaviors.

• Develops means to improve profit| including estimating cost and benefit|
exploring new business opportunities| etc.

• Identifies the developmental needs of others and coaches| mentors| or
otherwise helps others to improve their knowledge or skills.

• Acts as the guest service role model for the restaurants| sets a good
example of excellent customer service| and creates a positive atmosphere for
guest relations.

• Displays leadership in guest hospitality| exemplifies excellent customer
service and creates a positive atmosphere for guest relations.

• Ensures cash control and liquor control procedures are followed by all
Restaurant| Bar/Lounge and Room Service employees.

• Ensures compliance with all food & beverage policies| standards and
procedures by training| supervising| follow-up and hands on management.

• Ensures compliance with food handling and sanitation standards.

• Ensures staff understands all applicable liquor laws.

• Establishes guidelines for customer service so employees understand
expectations and parameters.

• Strives to improve service performance.

Ensuring Exceptional Customer Service

• Provides services that are above and beyond for customer satisfaction and
retention.

• Improves service by communicating and assisting individuals to understand
guest needs| providing guidance| feedback| and individual coaching when
needed.

• Estimates cost and benefit ratio| maintaining balance between profit and
service satisfaction.

• Empowers employees to provide excellent customer service.

• Incorporates guest satisfaction as a component of departmental meetings with
a focus on continuous improvement.

• Interacts with guests to obtain feedback on product quality and service
levels.

• Meets with guests on an informal basis during meals or upon departure to
obtain feedback on quality of food and beverage| service levels and overall
satisfaction.

• Responds effectively to guest problems and handles complaints.

• Reviews guest satisfaction feedback with employees to develop appropriate
corrective action.

Managing and Conducting Human Resource Activities

• Provides guidance and direction to subordinates| including setting
performance standards and monitoring performance.

• Ensures that expectations and objectives are clearly communicated to
subordinates; subordinates are also open to raise questions and/or concerns.

• Administers the performance appraisal process for direct report managers.

• Communicates performance expectations in accordance with job descriptions
for each position and monitors progress.

• Ensures employees are treated fairly and equitably.

• Ensures property policies are administered fairly and consistently.

• Interviews and hires management and hourly employees with the appropriate
skills to meet the business needs of the operation.

• Observes service behaviors of employees and provides feedback to individuals
and or managers.

Additional Responsibilities

• Informs and/or update the executives| the peers and the subordinates on
relevant information in a timely manner.

• Provides information to supervisors| co-workers| and subordinates by
telephone| in written form| e-mail| or in person.

• Analyzes information and evaluating results to choose the best solution and
solve problems.

_

Asst Director of Finance – Courtyard Toronto Downtown – Canada

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Job Number 20021773
Job Category Finance and Accounting
Location Courtyard Toronto Downtown| 475 Yonge Street| Toronto| Ontario|
Canada
Brand Courtyard by Marriott
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
With more than 330 managed locations in more than 20 countries Courtyard by
Marriott offers a refreshing environment that helps guests stay connected and
balanced. Working at Courtyard| you|ll ensure guests have a smooth| productive
stay that meets their personal and business needs. Find Your World™ at
Courtyard by Marriott.

JOB SUMMARY

The Assistant Controller manages the day-to-day operation of the Accounting
Office. Primary responsibilities include financial analysis and financial
reporting| budgeting/forecasting| audit and control| asset and liability
reconciliation| working capital and cash control.

CANDIDATE PROFILE

Education and Experience

• 4-year bachelor|s degree in Finance and Accounting or related major; no work
experience required.

CORE WORK ACTIVITIES

Assisting in Management of Accounting Team

• Utilizes interpersonal and communication skills to lead| influence| and
encourage others; advocates sound financial/business decision making;
demonstrates honesty/integrity; leads by example.

• Oversees internal| external and regulatory audit processes.

• Ensures that regular on-going communication occurs with employees to create
awareness of business objectives| communicate expectations| and recognize
performance.

• Celebrates successes by publicly recognizing the contributions of team
members.

• Establishes and maintains open| collaborative relationships with employees.

• Provides excellent leadership (e.g.| differentiates top performers| fosters
teamwork and encourages work/life balance).

• Ensures employees establish and maintain open| collaborative relationships
within their team.

• Participates in the employee performance appraisal process| providing
feedback as needed.

• Ensures disciplinary procedures and documentation are completed according to
Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer
Review Process.

• Ensures property policies are administered fairly and consistently.

• Utilizes an |open door| policy.

• Solicits employee feedback.

Managing Projects and Policies

• Generates and provides accurate and timely results in the form of reports|
presentations| etc.

• Analyzes information and evaluates results to choose the best solution and
solve problems.

• Compiles| codes| categorizes| calculates| tabulates| audits| or verifies
information or data.

• Ensures that the P&L is accurate (i.e.| costs are properly matched to
revenue| costs are recorded in the proper accounts) and statements are
delivered to appropriate individuals in a timely manner.

• Reconciles balance sheet.

• Ensures tax rates used for sales/use tax are current and proper amounts are
collected and/or accrued.

• Ensures compliance with standard and local operating procedures (SOPs and
LSOPs).

• Ensures account balances are supported by appropriate documentation in
accordance with SOPs.

• Reviews audit issues and makes corrections as necessary.

• Ensures property permits| licenses and if applicable vendor contracts are
current.

• Leverages centralized accounting processes and shared services.

Demonstrating and Applying Accounting Knowledge

• Demonstrates knowledge of job-relevant issues| products| systems| and
processes.

• Keeps up-to-date technically and applying new knowledge to your job.

• Uses computers and computer systems (including hardware and software) to
program| write software| set up functions| enter data| or process information.

• Uses relevant information and individual judgment to determine whether
events or processes comply with laws| regulations| or standards.

• Leverages technology and effectively uses information systems and tools to
generate financial reports and provide managers with analytical support to
drive decision-making.

Proving Financial Information and Guidance to Others

• Informs and/or updates the executives| the peers and the subordinates on
relevant financial information in a timely manner.

• Attends critique meetings to review information with management team.

• Advises the Director of Finance on existing and evolving operating/financial
issues.

• Communicates financial concepts in a clear and persuasive manner that is
easy to understand and drives desired behaviors.

• Provide direction and assistance to other organizational units regarding
accounting and budgeting policies and procedures| and efficient control and
utilization of financial resources.

• Provides information to supervisors| co-workers| and subordinates by
telephone| in written form| e-mail| or in person.

Maintaining Finance and Accounting Goals

• Submits reports in a timely manner| ensuring delivery deadlines.

• Ensures profits and losses are documented accurately.

• Achieves and exceeds goals including performance goals| budget goals| team
goals| etc.

• Develops specific goals and plans to prioritize| organize| and accomplish
your work.

• Monitors all taxes that apply| ensuring that taxes are current| collected
and/or accrued.

• Supports a strong accounting & operational control environment to safeguard
assets| improve operations and profitability and manage business risks.

_

Director of Sales – The Westin Ottawa – Canada

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Job Number 20001144
Job Category Sales and Marketing
Location The Westin Ottawa| 11 Colonel By Dr| Ottawa| Ontario| Canada

Brand Westin Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Management
Start Your Journey With Us
At Westin| we are committed to empowering the well-being of our guests by
providing a refreshing environment| thoughtful amenities| and revitalizing
programming to help ensure that they leave feeling better than when they
arrived. We recognize that travel can be disruptive to our guests’ well-being|
and we’re energized to assist as partners in helping them maintain control and
soaring above it all while on the road. Everything we do is designed to help
guests be at their best| and they appreciate our supportive attitude|
anticipatory service and extensive knowledge on how to best assist them
throughout their stay. We are looking for dynamic people who are excited to
join the team and ready to jump into any situation to give a helping hand. If
you’re someone who has is positive| adaptable and intuitive| and has a genuine
interest in the well-being of others around you| we invite you to discover how
at Westin| together we can rise.

JOB SUMMARY

Functions as the business leader of the property’s sales department for
properties with bookings exceeding parameters of the Group Sales teams within
the Sales Office. Provides day to day leadership to a small team of on-
property sales associates and pulls through a number of above-property sales
channels (e.g.| Market Sales| Sales Office) in order to achieve hotel sales
objectives| booking goals and property revenues. Develops strategic working
relationships with leaders of these sales channels in order to proactively
position and drive sales to the property. Interfaces with the Regional
Marketing & eCommerce team to review collateral and execute the property’s
marketing plan as well as pull through regional and national promotions.
Develops and implements property–wide strategies that deliver products and
services to meet or exceed the needs and expectations of the brand’s target
customer profile and property associates and provides a return on investment
to the owner and Marriott International.

CANDIDATE PROFILE

Education and Experience

Required:

• 2-year degree from an accredited university in Business Administration|
Marketing| Hotel and Restaurant Management| or related major; 4 years
experience in the sales and marketing or related professional area.

OR

• 4-year bachelor|s degree in Business Administration| Marketing| Hotel and
Restaurant Management| or related major; 2 years experience in the sales and
marketing or related professional area.

Preferred:

• 4 year college degree.

• Demonstrated skills in supervising a team.

• Lodging sales experience.

• Hotel industry work experience| demonstrating progressive career growth and
a pattern of exceptional performance.

CORE WORK ACTIVITIES

Managing Sales Activities

• Executes the sales strategy and verifies that individual booking goals are
met for both on-property staff and off-property sales channels.

• Partners with the Market Sales & Sales Office teams to establish successful
account deployment and execution.

• Serves as the sales contact for the General Manager| property leadership
team| Market Sales Sales and Sales Office leaders.

• Serves as the sales contact for customers; serves as the customer advocate.

• Serves as the property sales liaison with Market Sales| Sales Office|
Revenue Management| Event Management| Regional Marketing Communications and
other hotel departments as appropriate.

• Provides customer intelligence in evaluating the market and economic trends
that may lead to changes in sales strategy to meet or exceed customer
expectations.

• Reviews the Smith Travel Research STAR report| competitive shopping reports
and uses other resources to maintain an awareness of the hotel’s market
position.

• Researches competitor’s sales team strategies to identify ways to grow
occupancy and RevPAR and increase market share.

• Attends sales strategy meetings to provide input on weekly and overall sales
strategy.

• Participates in business planning with the Regional Marketing & eCommerce
team.

• Suggests innovative marketing ideas and proactively develops deployment
strategies to continue to grow market share.

• Determines and develops marketing communication activities.

• Participates in sales calls with members of the on-property and/or off-
property sales team to acquire new business and/or close on business.

• Identifies public relations opportunities and works with the Regional
Marketing & eCommerce Team to coordinate activities that augment the overall
marketing communication strategy.

• Supports the General Manager by coordinating crisis communications.

• Executes and supports Marriott’s Customer Service Standards and hotel’s
Brand Standards.

• Executes and supports the operational aspects of business booked (e.g.|
generating proposal| writing contract| customer correspondence).

• Participates in and practices daily service basics of the brand.Verifies
that the property implements a seamless turnover from sales to operations and
back to sales while consistently delivering high level of service.

• Maintains successful performance by increasing revenues| controlling
expenses and providing a return on investment for the owner and Marriott
International.

• Interfaces with the Regional Marketing & eCommerce team to review collateral
and execute the property’s marketing plan as well as pull through regional and
national promotions.

• Performs other duties| as assigned| to meet business needs.

Building Successful Relationships

• Develops strong partnerships with local organizations to further increase
brand/product awareness.

• Develops and manages internal key stakeholder relationships.

• Develops strong community and public relations by obtaining property
participation in local| regional and national tradeshows and client events.

• Executes exemplary customer service to drive customer satisfaction and
loyalty by assisting the customer and monitoring their satisfaction before and
during their program/event.

• Serves the customer by understanding their needs and recommending the
appropriate features and services that best meet their needs and exceed their
expectations| while building a relationship and loyalty to Marriott.

• Gains understanding of the hotel’s primary target customer and service
expectations; serves the customer by understanding their business| business
issues and concerns| to offer better business solution both prior to| and
during the program/event.

• Monitors the effective resolution of guest issues that arise as a result of
the sales process by creating mechanisms to channel issues to property
leadership and/or other appropriate stakeholders.

• Develops strategic working relationships with leaders of these sales
channels in order to proactively position and drive sales to the property.

Leadership

• Functions as the business leader of the property’s sales department for
properties with bookings exceeding parameters of the Group Sales teams within
the Sales Office.

• Coaches leaders of revenue generating departments in developing effective
revenue strategies and setting aggressive goals that will drive the property|s
financial performance.

• Develops sales goals and strategies and creates alignment with the brand
business strategy.

• Verifies that Sales team understands and is leveraging Marriott
International (MI) demand engines to full potential.

• Works with Human Resources| Engineering and Loss Prevention to maintain
compliance with local| state and federal regulations and/or union
requirements.

• Partners with Human Resources to attract| develop and retain the right
people in order to support the strategic priorities of the market.

• Verifies that effective structures| processes| jobs and performance
management systems are in place.

• Sets goals and expectations for direct reports using the Leadership
Performance Process (LPP)| aligns performance and rewards| appropriately
address performance issues and holds staff accountable for successful results.

• Forecasts talent needs and manages talent acquisition strategy with Human
Resources (HR) to minimize lost time due to turnover.

• Keeps an active list of the competition’s best sales people and executes a
recruitment and acquisition plan with HR.

• Champions leadership development and workforce planning priorities by
assessing| selecting| retaining and developing diverse| high-caliber talent
that can lead the organization today and strengthen the leadership bench for
the future; continues to upgrade the sales talent; works with HR to anticipate
future talent needs based on business growth plans.

• Identifies| trains and mentors group sales associates; utilizes all
available on the job training tools for associates.

• Transfers functional knowledge and develops group sales skills of other
discipline managers.

• Provides day to day leadership to a small team of on-property sales
associates and pulls through a number of above-property sales channels (e.g.|
Market Sales| Sales Office) in order to achieve hotel sales objectives|
booking goals and property revenues.

_

Franchised Director of Food & Beverage – JW Marriott The Rosseau Muskoka Resort & Spa – Canada

APPLY HERE

Job Number 20014744
Job Category Food and Beverage & Culinary
Location JW Marriott The Rosseau Muskoka Resort & Spa| 1050 Paignton
House Rd| Minett| Ontario| Canada
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Relocation? Yes
Position Type Management

Start Your Journey With Us
Thank you for your interest in this position. It is a job opportunity with one
of Marriott International???s franchisees.
Please apply via email at: jenna.tignanelli@marriott.com

Additional Information: This hotel is owned and operated by an independent
franchisee| Canadian Niagara Hotels| Inc. The franchisee controls all aspects
of the hotel???s employment policies and practices| including the selection and
hiring process. If you accept a position at this hotel you will be employed by
a franchisee and not by Marriott International.

Job Summary

Director| Food & Beverage

The Food & Beverage Director is responsible for supervising the daily
operations of the food & beverage outlets including the Muskoka Chophouse|
Tea| Cottages| The Country Market| Lakes| In Room Dining and The Deck
seasonally| as well as the event operations and culinary department. This
position oversees the development and implementation of departmental
strategies and ensures implementation of the brand service strategy and brand
initiatives. The Food & Beverage Director ensures the food and beverage and
culinary operation meets the brand???s target customer needs| ensures employee
satisfaction| and focuses on growing revenues and maximizing the financial
performance of the department.

Accountabilities

Supervises and manages associates and day-to-day operations of food and beverage| event operations and culinary
Establishes and maintains open| collaborative relationships with direct reports and entire food and beverage team
Provides guidance and direction to subordinates| including setting performance standards and monitoring performance
Coaches and supports food and beverage leadership team to effectively manage food & beverage cost and controllable expenses
Develops a food and beverage operating strategy that is aligned with the brand???s business strategy and leads its execution
Provides the leadership| vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective
Understands associate positions well enough to perform duties in associates??? absence
Improves service by communicating and assisting individuals to understand guest needs| providing feedback| and individual coaching when needed
Sets expectations and holds food and beverage leadership team accountable for demonstrating desired service behaviors
Develops and manages food and beverage| culinary and event operations budget
Responsible for food and beverage compliance with the quality audit components and creates action plans for the department for guest satisfaction improvement
Works with leadership team to determine areas of concern and develop strategies to improve the departments financial performance
Focuses on maintaining profit margins without compromising guest or employee satisfaction
Ensures that regular| on-going communication occurs in all areas of food and beverage| culinary and event operations
Reviews findings from comment cards and guest satisfaction survey (GSS) results with food and beverage team and ensures appropriate action is taken
Monitors the department???s actual and projected sales to ensure revenue goals are met or exceeded and opportunities are identified and addressed
Utilizes an ???open door??? policy to acknowledge employee problems or concerns in a timely manner
Compliance with all safety regulations of assigned tasks| and ensure a clean and safe working environment with active participation in the health and safety program
Adhere to all environmental policies and programs as required
Other duties as assigned

Requirements

2-year degree from an accredited university in Business Administration| Hotel and Restaurant Management or related major; 4 years??? experience in the food & beverage| culinary or| related professional area
4-year bachelor|s degree in Business Administration| Hotel and Restaurant Management| or related major; 2 years??? experience in the food & beverage| culinary or| related professional area
3-5 years??? experience in a comparable position in a luxury hotel operation
Excellent knowledge of all aspects of Food & Beverage Operations
Excellent guest service and problem resolution skills
Maintain great customer relationship with our meeting planners by delivering flawless meetings and events
The flexibility to meet demands of a 24 hour operation
Excellent leadership skills and exceptional communication skills
Proven track record for improving GSS and ESS

Working Conditions

Must be able to work flexible hours including evenings| weekends and holidays

Why JW Marriott The Rosseau Muskoka

Competitive Compensation and Benefits
Work and Play in Muskoka
RRSP Matching Program
Luxury Brand Training
Discounted meals and services

JW Marriott The Rosseau Muskoka is committed to building a more diverse
workplace and encourages all qualified applicants to apply.

_This company is an equal opportunity employer._

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Market Director Public Relations – Central Canada Sales Office

APPLY HERE

Job Number 19181837
Job Category Public Relations & Communications
Location Central Canada Sales Office| 2425 Matheson Blvd. E.| Suite 100 |
Mississauga| Ontario| Canada
Brand Corporate
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
Marriott International is the world???s largest hotel company| with more brands|
more hotels and more opportunities for associates to grow and succeed. We
believe a great career is a journey of discovery and exploration. So| we ask|
where will your journey take you?

JOB SUMMARY

Manages all public relations activities for all hotels in the market. Develops
and executes a market public relations plan to garner positive publicity|
which benefits the group of hotels and the brand. Provides news management
services including crisis communications training; crisis media response; and
post-event news containment. Works with the local Marriott Business Council to
develop meaningful community relations activities.Supports key Business
Council government and customer relations initiatives| as needed. Builds
relationships with all key local consumer and national trade press members.
Responds to all media inquiries promptly| and coordinates individual and group
media visits.

CANDIDATE PROFILE

Education and Experience

4-year degree from an accredited university in Journalism| Communications| English| or related major; 5 years experience in public relations| communications| or related professional area.

CORE WORK ACTIVITIES

Developing and Coordinating Communication Efforts

Manages all public relations activities for all hotels in the market.

Develops and executes the market public relations plan to garner positive publicity| which benefits the group of hotels and the brand.

Serves as hotel spokesperson; represents hotels during positive publicity and crisis communications situations.

Pitches story ideas for editorial placement in consumer print press (including business| workplace| travel| food| lifestyle| and entertainment)| trade print press (including hotel| meetings| food and real estate)| local television and local radio outlets.

Provides crisis communications training for executive committee members and all managers| as well as 24/7 crisis communications response for all hotels.

Provides news management services including crisis communications training; crisis media response; and post-event news containment.

Works with the local Marriott Business Council to develop meaningful community relations activities.

Building Brand and Property Awareness to Drive Revenue

Prepares senior executives for media situations; creates executive briefing packets| key speaking points| Q&As| and offers coaching on interview techniques.

Serves as writing resource for executive speeches| customer letters re: sensitive issues| and advertorial marketing copy| as needed.

Develops and manages publicity generating special events| such as groundbreakings and grand openings.

Identifies| hires and manages outside PR resources| as business needs dictate.

Manages media during executive interviews| including jumping in to curtail inappropriate lines of questioning| deflecting questions that are too micro in nature; offering to provide PR follow-up on facts and figures; and if required| terminating interviews that get off track.

Building Successful Relationships

Builds relationships with all key local consumer and national trade press members.

Responds to all media inquiries promptly| and coordinates individual and group media visits.

Interfaces with MI Corporate Communications executives| regional executives| hotel executives| managers and associates.

Supports key Business Council government and customer relations initiatives| as needed.

_

Director of Sales & Marketing – Delta Hotels Toronto – Canada

APPLY HERE

Job Number 19179328
Job Category Sales and Marketing
Location Delta Hotels Toronto| 75 Lower Simcoe Street| Toronto| Ontario|
Canada
Brand Delta Hotels and Resorts
Schedule Full-time
Relocation? Yes
Position Type Management

Start Your Journey With Us
With our diverse portfolio of locations| you???ll find Delta Hotels in world-
renowned cities and prestigious resorts across Canada. Delta Hotels is a
Marriott International brand and offers you the opportunity to find the
hospitality job and career journey that|s right for you. With more than 1100
managed properties and 19 brands you|ll find Marriott International in your
neighborhood and in more than 74 countries across the globe. Find Your World???
at Delta Hotels.

JOB SUMMARY

Functions as the leader of the property???s sales department for properties with
bookings over 300 peak rooms and significant local catering revenue. Manages
the property|s reactive and proactive sales efforts. Provides day to day
leadership to sales associates to achieve property sales objectives with
overall responsibility for achieving booking goals and property revenues.
Implements the brand???s service strategy and applicable brand initiatives in
all aspects of the sales process and focuses on building long-term| value-
based customer relationships that enable achievement of the hotel???s??? sales
objectives. Evaluates the property???s participation in the various sales
channels (e.g.| Area Sales| Group Sales within the Sales Office| electronic
lead channels| etc.) and develops strong working relationships to proactively
position and market the property. Manages the marketing budget to enable
development of property specific campaigns| promotions and collateral to drive
revenue and meet property objectives. Interfaces with regional marketing
communications for regional and national promotions pull through. Develops and
implements property???wide strategies that deliver products and services to meet
or exceed the needs and expectations of the brand???s target customer profile
and property associates and provides a return on investment to the owner and
Marriott International.

CANDIDATE PROFILE

Education and Experience

Required:

??? 2-year degree from an accredited university in Business Administration|
Marketing| Hotel and Restaurant Management| or related major; 4 years
experience in the sales and marketing or related professional area.

OR

??? 4-year bachelor|s degree in Business Administration| Marketing| Hotel and
Restaurant Management| or related major; 2 years experience in the sales and
marketing or related professional area.

Preferred:

??? 4 year college degree.

??? Demonstrated skills in supervising a team.

??? Lodging sales experience.

??? Hotel industry work experience| demonstrating progressive career growth and
a pattern of exceptional performance.

CORE WORK ACTIVITIES

Managing Sales Activities

??? Manages the development of a strategic account plan for the demand
generators in the market.

??? Manages the property|s reactive and proactive sales efforts.

??? Determines and develops marketing communication activities| in conjunction
with Regional Marketing Communications.

??? Provides customer intelligence in evaluating the market and economic trends
that may lead to changes in sales strategy to meet or exceed customer
expectations.

??? Reviews the Strategic Alignment Review (STAR) report| competitive shopping
reports and uses other resources to maintain an awareness of the hotel???s
market position.

??? Researches competitor???s sales team strategies to identify ways to grow
occupancy and RevPAR and increase market share.

??? Attends sales strategy meetings to provide input on weekly and overall sales
strategy.

??? Suggests innovative marketing ideas and develops deployment strategies to
continue to grow market share.

??? Evaluates and supports participation and account deployment with Area Sales
and Group Sales within the Sales Office.

??? Serves as the sales contact for the General Manager| property leadership
team| Group Sales and Area Sales leaders.

??? Serves as the sales contact for customers; serves as the customer advocate.

??? Serves as hotel authority on sales processes and sales contracts.

??? Serves as the property sales liaison with Area Sales| Group Sales| Revenue
Management| Event Management| Regional Marketing Communications and other
hotel departments as appropriate.

??? Participates in sales calls with members of the Sales and Marketing team to
acquire new business and/or close on business.

??? Identifies public relations opportunities and coordinates activities to
augment the overall marketing communication strategy.

??? Supports the General Manager by coordinating crisis communications.

??? Executes and supports Marriott???s Customer Service Standards and hotel???s
Brand Standards.

??? Executes and supports the operational aspects of business booked (e.g.|
generating proposal| writing contract| customer correspondence).

??? Participates in and practices daily service basics of the brand (e.g.| |
Marriott Hotels and Resorts (MHR) Spirit to Serve Daily Basics| Renaissance
Hotels and Resorts (RHR) Savvy Service Basics| Courtyard| SpringHill Suites|
Fairfield Inn Basics of the Day| Residence Inn Daily Huddle| or TownePlace
Suites Morning Meeting).

??? Implements a seamless turnover from sales to operations and back to sales
while consistently delivering high level of service.

??? Monitors the effective resolution of guest issues that arise as a result of
the sales process by creating mechanisms to channel issues to property
leadership and/or other appropriate stakeholders.

??? Maintains successful performance by increasing revenues| controlling
expenses and providing a return on investment for the owner and Marriott
International.

??? Implements the brand???s service strategy and applicable brand initiatives in
all aspects of the sales process and focuses on building long-term| value-
based customer relationships that enable achievement of the hotel???s??? sales
objectives.

??? Interfaces with regional marketing communications for regional and national
promotions pull through.

??? Performs other duties| as assigned| to meet business needs.

Building Successful Relationships

??? Develops strong partnerships with local organizations to further increase
brand/product awareness.

??? Develops and manages internal key stakeholder relationships.

??? Develops strong community and public relations by maintaining property
participation in local| regional and national tradeshows and client events.

??? Executes exemplary customer service to drive customer satisfaction and
loyalty by assisting the customer and monitoring their satisfaction before and
during their program/event.

??? Serves the customer by understanding their needs and recommending the
appropriate features and services that best meet their needs and exceed their
expectations| while building a relationship and loyalty to Marriott.

??? Gains understanding of the hotel???s primary target customer and service
expectations; serves the customer by understanding their business| business
issues and concerns| to offer better business solution both prior to| and
during the program/event.

Leadership

??? Functions as the leader of the property???s sales department for properties
with bookings over 300 peak rooms and significant local catering revenue.

??? Develops sales goals and strategies and verifies alignment with the brand
business strategy.

??? Executes the sales strategy in order to meet individual booking goals for
both self and staff.

??? Coaches leaders of revenue generating departments in developing effective
revenue strategies and setting aggressive goals that will drive the property|s
financial performance.

??? Verifies Sales team understands and is leveraging Marriott International
(MI) demand engines to full potential.

??? Works with Human Resources| Engineering and Loss Prevention to monitor
compliance with local| state and federal regulations and/or union
requirements.

??? Partners with Human Resources to attract| develop and retain the right
people in order to support the strategic priorities of the market.

??? Creates effective structures| processes| jobs and performance management
systems are in place.

??? Sets goals and expectations for direct reports using the Leadership
Performance Process (LPP)| aligns performance and rewards| addresses
performance issues and holds staff accountable for successful results.

??? Forecasts talent needs and manages talent acquisition strategy with Human
Resources (HR) to minimize lost time due to turnover.

??? Maintains an active list of the competition???s best sales people and executes
a recruitment and acquisition plan with HR.

??? Supports tools and training resources to educate sales associates on winning
catering solutions.

??? Champions leadership development and workforce planning priorities by
assessing| selecting| retaining and developing diverse| high-caliber talent
that can lead the organization today and strengthen the leadership bench for
the future; continues to upgrade the sales & marketing talent; works with HR
to anticipate future talent needs based on business growth plans.

??? Identifies| trains and mentors group sales associates; utilizes all
available on the job training tools for associates.

??? Transfers functional knowledge and develops group sales skills of other
discipline managers.

??? Provides day to day leadership to sales associates to achieve property sales
objectives with overall responsibility for achieving booking goals and
property revenues.

??? Evaluates the property???s participation in the various sales channels (e.g.|
Area Sales| Group Sales within the Sales Office| electronic lead channels|
etc.) and develops strong working relationships to proactively position and
market the property.

??? Manages the marketing budget to enable development of property specific
campaigns| promotions and collateral to drive revenue and meet property
objectives.

Director of Venues – Sheraton Centre Toronto Hotel – Canada

APPLY HERE

Job Number 20002397
Job Category Food and Beverage & Culinary
Location Sheraton Centre Toronto Hotel| 123 Queen St W| Toronto| Ontario|
Canada
Brand Sheraton Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
At Sheraton| we go above and beyond in everything we do. We are inspired by
our guests and one another ??? and are driven to make things better. We love
what we do| and we give it all we???ve got ??? on property and off. When guests
stay with us| it???s not just a room with a bed that they???re buying. It???s an
experience. We???re looking for someone who is ready to go beyond in everything
they do. If you are someone with a genuine drive to improve your life and the
lives of those around you| we encourage you to explore careers with Sheraton.

JOB SUMMARY

Manages all restaurant operations and staff on a daily basis. Areas of
responsibility include Restaurants/Bars and Room Service. As a department
head| directs and works with the food and beverage/culinary management team
and employees to successfully execute all restaurant operations. Strives to
continually improve guest and employee satisfaction and maximize the financial
performance in areas of responsibility.

CANDIDATE PROFILE

Education and Experience

??? High school diploma or GED; 6 years experience in the food and beverage|
culinary| event management| or related professional area.

OR

??? 2-year degree from an accredited university in Food Service Management|
Hotel and Restaurant Management| Hospitality| Business Administration| or
related major; 4 years experience in the food and beverage| culinary| event
management| or related professional area.

Skills and Knowledge

??? Customer and Personal Service – Knowledge of principles and processes
for providing customer and personal services. This includes customer needs
assessment| meeting quality standards for services| and evaluation of customer
satisfaction.

??? Economics and Accounting – Knowledge of economic and accounting
principles and practices| P&L statements| operating budgets| forecasting and
scheduling| and the reporting of financial data.

??? Analytical/Critical Thinking – The ability to gather and organize
information using a logical and systematic process; recognize patterns and
relationships in complex data; examine data to identify implications| problems
and draw appropriate conclusions; generate alternative solutions to problems;
evaluate strengths| weaknesses and consequences of alternative solutions and
approaches to solving problems.

??? Management of Financial Resources – Determining how money will be spent
to get the work done| and accounting for these expenditures.

??? Administration and Management – Knowledge of business and management
principles involved in strategic planning| resource allocation| human
resources modeling| leadership technique| production methods| and coordination
of people and resources.

??? Applied Business Knowledge – Understanding market dynamics| enterprise
level objectives and important aspects of the company???s business to accurately
diagnose strengths and weaknesses| anticipate opportunities and risks|
identify issues| and develop strategies and plans. Aligning individual and
team actions with strategies and plans to drive business results.

??? Food Production and Presentation – Knowledge of techniques and
equipment for preparing and presenting food products (both plant and animal)
for consumption| including storage/handling techniques and sanitation
standards.

??? Management of Material Resources – Obtaining and seeing to the
appropriate use of equipment| facilities| and materials needed to do certain
work.

CORE WORK ACTIVITIES

Managing Day-to-Day Operations

??? Estimate food| liquor| wine| and other beverage consumption in order to
anticipate amounts to be purchased or requisitioned.

??? Facilitates pre-meal briefings with the Chef and Restaurant Managers to
educate restaurant staff on menu items including ingredients| preparation
methods and unique tastes.

??? Maintains service and sanitation standards in restaurant| bar/lounge and
room service areas.

??? Order and purchase equipment and supplies.

??? Oversees the booking and manages service of restaurant parties| special
events and room service hospitality suites.

Developing and Maintaining Budgets

??? Manages department|s controllable expenses to achieve or exceed budgeted
goals.

??? Understands the impact of department|s operation on the overall property
financial goals.

Leading Food and Beverage Team

??? Establishes challenging| realistic and obtainable goals to guide operation
and performance.

??? Utilizes interpersonal and communication skills to lead| influence| and
encourage others; advocates sound financial/business decision making;
demonstrates honesty/integrity; leads by example.

??? Encourages and builds mutual trust| respect| and cooperation among team
members.

??? Achieves and exceeds goals including performance goals| budget goals| team
goals| etc.

??? Serves as a role model to demonstrate appropriate behaviors.

??? Develops means to improve profit| including estimating cost and benefit|
exploring new business opportunities| etc.

??? Identifies the developmental needs of others and coaches| mentors| or
otherwise helps others to improve their knowledge or skills.

??? Acts as the guest service role model for the restaurants| sets a good
example of excellent customer service| and creates a positive atmosphere for
guest relations.

??? Displays leadership in guest hospitality| exemplifies excellent customer
service and creates a positive atmosphere for guest relations.

??? Ensures cash control and liquor control procedures are followed by all
Restaurant| Bar/Lounge and Room Service employees.

??? Ensures compliance with all food & beverage policies| standards and
procedures by training| supervising| follow-up and hands on management.

??? Ensures compliance with food handling and sanitation standards.

??? Ensures staff understands all applicable liquor laws.

??? Establishes guidelines for customer service so employees understand
expectations and parameters.

??? Strives to improve service performance.

Ensuring Exceptional Customer Service

??? Provides services that are above and beyond for customer satisfaction and
retention.

??? Improves service by communicating and assisting individuals to understand
guest needs| providing guidance| feedback| and individual coaching when
needed.

??? Estimates cost and benefit ratio| maintaining balance between profit and
service satisfaction.

??? Empowers employees to provide excellent customer service.

??? Incorporates guest satisfaction as a component of departmental meetings with
a focus on continuous improvement.

??? Interacts with guests to obtain feedback on product quality and service
levels.

??? Meets with guests on an informal basis during meals or upon departure to
obtain feedback on quality of food and beverage| service levels and overall
satisfaction.

??? Responds effectively to guest problems and handles complaints.

??? Reviews guest satisfaction feedback with employees to develop appropriate
corrective action.

Managing and Conducting Human Resource Activities

??? Provides guidance and direction to subordinates| including setting
performance standards and monitoring performance.

??? Ensures that expectations and objectives are clearly communicated to
subordinates; subordinates are also open to raise questions and/or concerns.

??? Administers the performance appraisal process for direct report managers.

??? Communicates performance expectations in accordance with job descriptions
for each position and monitors progress.

??? Ensures employees are treated fairly and equitably.

??? Ensures property policies are administered fairly and consistently.

??? Interviews and hires management and hourly employees with the appropriate
skills to meet the business needs of the operation.

??? Observes service behaviors of employees and provides feedback to individuals
and or managers.

Additional Responsibilities

??? Informs and/or update the executives| the peers and the subordinates on
relevant information in a timely manner.

??? Provides information to supervisors| co-workers| and subordinates by
telephone| in written form| e-mail| or in person.

??? Analyzes information and evaluating results to choose the best solution and
solve problems.

_

Director of Banquets – The Westin Bayshore – Canada

APPLY HERE

Job Number 19171433
Job Category Event Management
Location The Westin Bayshore| Vancouver| 1601 Bayshore Dr| Vancouver|
British Columbia| Canada
Brand Westin Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
At Westin| we are committed to empowering the well-being of our guests by
providing a refreshing environment| thoughtful amenities| and revitalizing
programming to help ensure that they leave feeling better than when they
arrived. We recognize that travel can be disruptive to our guests??? well-being|
and we???re energized to assist as partners in helping them maintain control and
soaring above it all while on the road. Everything we do is designed to help
guests be at their best| and they appreciate our supportive attitude|
anticipatory service and extensive knowledge on how to best assist them
throughout their stay. We are looking for dynamic people who are excited to
join the team and ready to jump into any situation to give a helping hand. If
you???re someone who has is positive| adaptable and intuitive| and has a genuine
interest in the well-being of others around you| we invite you to discover how
at Westin| together we can rise.

JOB SUMMARY

Accountable for the overall success of the Banquets Department. Demonstrates
knowledge by leading the team to accomplish daily goals. Ensures the highest
level of service by training and developing staff and executing the
requirements of events based on standards. Drives customer satisfaction and
capitalizes on revenue during the event phase of a function. Provides clear
and concise communications to everyone having ownership in the success of the
event. Monitors and controls financial and administrative responsibilities to
meet or exceed department goals.

CANDIDATE PROFILE

Education and Experience

??? High school diploma or GED; 4 years experience in the event management| food
and beverage| sales and marketing| or related professional area.

OR

??? 2-year degree from an accredited university in Hotel and Restaurant
Management| Hospitality| Business Administration| or related major; 2 years
experience in the event management| food and beverage| sales and marketing| or
related professional area.

CORE WORK ACTIVITIES

Managing Banquet Operations

??? Projects supply needs for the department| (e.g.| china| glass| silver|
buffet presentations| props).

??? Applies knowledge of all laws| as they relate to an event.

??? Uses banquet beverage ???Use??? records to control liquor costs and manage the
banquet beverage perpetual inventory.

??? Ensures accurate customer billing for banquet events.

??? Ensures coordination and execution throughout the event.

??? Attends pre-conference meetings to ensure specifications of the group event
are well executed.

Leading Banquet Team

??? Attends and participates in all pertinent meetings.

??? Leads shifts and actively participates in the servicing of events.

??? Leads discussions to review scheduled events and proactively avoid service
challenges and failures.

??? Incorporates guest satisfaction as a component of departmental meetings with
a focus on continuous improvement.

Managing Profitability

??? Assists team in developing lasting relationships with groups to retain
business and increase growth.

??? Manages department controllable expenses to achieve or exceed budgeted
goals.

Ensuring Exceptional Customer Service

??? Anticipates guests| needs and responds promptly.

??? Displays leadership in guest hospitality| exemplifies excellent customer
service and creates a positive atmosphere for guest relations.

??? Handles guest problems and complaints.

??? Emphasizes guest satisfaction during all departmental meetings and focuses
on continuous improvement.

??? Empowers employees to provide excellent customer service.

??? Strives to improve service performance.

Conducting Human Resources Activities

??? Communicates and executes departmental and property emergency procedures and
ensures staff are trained in safety procedures.

??? Observes service behaviors of employees and provides feedback to individuals
and/or managers.

??? Interviews and hires management and hourly employees with the appropriate
skills to meet the business needs of the operation.

??? Ensures property policies are administered fairly and consistently.

??? Monitors and manages the payroll function.

??? Schedules banquet service staff to forecast and service standards| while
maximizing profits.

??? Ensures employees are treated fairly and equitably.

??? Effectively schedules to business demands and for tracking of employee time
and attendance.

??? Celebrates successes and publicly recognizes the contributions of team
members.

??? Strives to improve employee retention.

??? Ensures employees receive on-going training to understand guest
expectations.

??? Sets goals and delegates tasks to improve departmental performance.

??? Provides additional training to employees of other departments when
additional assistance is needed for larger functions.

_