Director 2 Group Sales & Catering – Toronto (CSO) – Central Canada Sales Office

APPLY HERE

Job Number 19094699
Job Category Sales and Marketing
Location Central Canada Sales Office| 2425 Matheson Blvd. E.| Suite 100 |
Mississauga| Ontario| Canada
Brand Corporate
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
Marriott International is the world’s largest hotel company| with more brands|
more hotels and more opportunities for associates to grow and succeed. We
believe a great career is a journey of discovery and exploration. So| we ask|
where will your journey take you?

JOB SUMMARY

Provides oversight to group (e.g.| Full Service and Select Service/Extended
Stay| 10–300 peak room nights)| opportunity management for hotels within a
market. Provides business leadership and promotes accountability to drive
superior business results for Group sales; including the successful execution
of Group Sales strategies and business processes. Monitors the effectiveness|
quality| and productivity of the Group Opportunity Management team within the
Sales Office and sets the goals and provides direction as appropriate.
Partners closely with the Market and Area leadership and the properties to
ensure successful execution of the sales strategy by focusing on transactional
excellence on customer accounts served in the market. Partners with Sales
leaders and properties to execute sales strategies and close group and
catering business. Builds and maintains strong working relationships
internally to enable cross-functional communication and opportunity
development. Drives customer loyalty through excellent customer service
throughout the sales process.

CANDIDATE PROFILE

Education and Experience

Required:

• 2-year degree from an accredited university in Business Administration|
Marketing| Hotel and Restaurant Management| or related major; 4 years
experience in the sales and marketing or related professional area.

OR

• 4-year bachelor|s degree in Business Administration| Marketing| Hotel and
Restaurant Management| or related major; 2 years experience in the sales and
marketing or related professional area.

Preferred:

• 4 year college degree.

• Previous experience leading teams.

• 4 years of Group sales opportunity management| with experience selling large
complex group business experience| either at a property or in a sales office.

• Experience leading teams and managing operations in a call center
environment (preferably with experience relating to group business).

• Experience working with properties| regional leaders| and revenue management
to develop and execute selling and pricing strategies.

CORE WORK ACTIVITIES

Managing Sales Activities

• Provides oversight to group (e.g.| Full Service and Select Service/Extended
Stay| 10–300 peak room nights)| opportunity management for hotels within a
market.

• Partners closely with the Market and Area leaders and the properties to
successfully execute the sales strategies and close group and catering
business within the parameters by focusing on sales excellence on customer
accounts served in the market by the Group Sales teams within the Sales
Office.

• Partners with Sales leaders and properties to execute sales strategies and
close group and catering business.

• Interprets market data to define| adjust| and execute group sales
strategies.

• Develops strategies and monitors the execution of activities to drive
financial results| guest satisfaction| human capital index| and market share.

• Verifies transfer of accurate| complete| and timely information to Sales and
Event Management resources.

• Understands and uses property Event Satisfaction Surveys (ESS) Surveys to
analyze opportunities for improved customer service.

• Identifies and implements improvements to drive continuous improvement in
ESS scores.

• Serves as an authority on sales processes and sales contracts.

• Implements process improvements and best practices.

• Works with Revenue Management to establish proper pricing| appropriate
transient and group mix| and implementation of sales strategy.

• Addresses market fluctuations and economic conditions by partnering with
Revenue Management to change sales strategy as appropriate for each hotel.

• Provides critical input to market leaders for development of property and
overall market sales strategy.

• Performs other duties| as assigned| to meet business needs.

Building Successful Relationships

• Establishes| maintains| and expands senior level relationships with key
customer decision makers and influencers within the market.

• Builds and maintains strong working relationships internally to enable
cross-functional communication and opportunity development.

• Drives customer loyalty by providing excellent customer service throughout
the sales process.

• Verifies effective resolution of guest issues that arise as a result of the
sales process| and brings issues to the attention of property leadership team
as appropriate.

• Drives customer loyalty through excellent customer service throughout the
sales process.

• Identifies and addresses Customer and Guest Satisfaction issues to improve
results| create customer loyalty| and increase market share.

Leadership

• Provides business leadership and promotes accountability to drive superior
business results for Group sales; including the successful execution of Group
Sales strategies and business processes.

• Monitors the effectiveness| quality| and productivity of the Group
Opportunity Management team and sets the goals and direction of the Group
Opportunity Management team.

• Directs the day-–to-day operations of the Group Sales team and verifies that
the team achieves and/or exceeds targeted revenue and booking objectives.
Effectively manages and deploys sales resources to close the best
opportunities for each property based on market conditions and individual
property needs.

• Verifies Group team members establish clear expectations for customers and
properties throughout the sales process.

• Establishes individual performance objectives for team members based on the
group’s goals and tracks progress regularly against these objectives.

• Monitors the Group’s performance (e.g.| revenue| operational excellence|
customer satisfaction) and manages the group’s operating budget.

• Partners with Human Resources to attract| develop| and retain the right
people in order to support the strategic priorities of the Group Sales team.

• Creates effective structures| processes| and jobs| and adheres to
performance management systems.

• Sets goals and expectations for direct reports using the Leadership
Performance Process (LPP)| aligns performance and rewards| addresses
performance issues| and holds staff accountable for successful results.

• Champions leadership development and workforce planning priorities by
assessing| selecting| retaining| and developing diverse| high-caliber talent
that can lead the organization today and strengthen the leadership bench for
the future; continues to upgrade the Sales and Marketing talent; works with
Human Resources (HR) to anticipate future talent needs based on business
growth plans.

• Forecasts talent needs and manages talent acquisition strategy with HR to
minimize lost time due to turnover.

• Keeps an active list of the competition’s best sales people and executes a
recruitment and acquisition plan with HR.

• Creates and sustains a work environment that focuses on fair and equitable
treatment and associate satisfaction to enable business success.

• Coaches and develops the Group team’s sales skills.

• Transfers functional knowledge and develops the sales and marketing acumen
of Sales Office associates.

_

Director of Finance & Accounting (100% Travel) – Canada Regional Office

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Job Number 19087981
Job Category Finance and Accounting
Location Canada Regional Office| 2425 Mathewson Blvd. E| Suite 100|
Mississauga| Ontario| Canada
Brand Corporate
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
Marriott International is the world’s largest hotel company| with more brands|
more hotels and more opportunities for associates to grow and succeed. We
believe a great career is a journey of discovery and exploration. So| we ask|
where will your journey take you?

JOB SUMMARY

Functions as the property’s strategic financial business leader. The position
champions| develops and implements property-wide strategies that deliver
products and services to meet or exceed the needs and expectations of the
brand’s target customer and property employees. The position provides the
financial expertise to enable the successful implementation of the brand
service strategy and brand initiatives while maximizing the return on
investment. In addition| creates and executes a business plan that is aligned
with the property and brand’s business strategy and focuses on the execution
of financial and accounting activities and the delivery of desirable financial
results.

CANDIDATE PROFILE

Education and Experience

• 4-year bachelor|s degree in Finance and Accounting or related major; 2 years
experience in the finance and accounting or related professional area.

OR

• Master|s degree in Finance and Accounting or related major; no work
experience required.

CORE WORK ACTIVITIES

Engaging in Strategic Planning and Decision Making

• Develops means to improve profit| including estimating cost and benefit|
exploring new business opportunities| etc.

• Analyzes information| forecasts sales against expenses and creates annual
budget plans.

• Compiles information| analyzes and monitors actual sales against projected
sales.

• Analyzes differences between actual budget wages and forecasted wages for
more efficient budget planning.

• Identifies the underlying principles| reasons| or facts of information by
breaking down information or data into separate parts.

• Thinks creatively and practically to develop| execute and implement new
business plans

• Creates the annual operating budget for the property.

• Provides analytical support during budget reviews to identify cost saving
and productivity opportunities for property managers.

• Implements a system of appropriate controls to manage business risks.

• Ensures a strong accounting and operational control environment to safeguard
assets| improve operations and profitability.

• Analyzes financial data and market trends.

• Leads the development and implementation of a comprehensive annual business
plan which is aligned with the company’s and brand’s strategic direction.

• Provides on going analytical support by monitoring the operating
department’s actual and projected sales.

• Produces accurate forecasts that enable operations to react to changes in
the business.

Leading Finance & Accounting Teams

• Utilizes interpersonal and communication skills to lead| influence| and
encourage others; advocates sound financial/business decision making;
demonstrates honesty/integrity; leads by example.

• Communicates the strategic goals| the focus and the owner priorities to
subordinates in a clear and precise manner.

• Leverages strong functional leadership and communication skills to influence
the executive team| the property|s strategies and to lead own team.

• Oversees internal| external and regulatory audit processes.

• Provides excellent leadership by assigning team members and other
departments managers| clear accountability backed by appropriate authority.

• Conducts annual performance appraisals with direct reports according to
Standard Operating Procedures.

Anticipating and Delivering on the Needs of Key Stakeholders

• Attends meetings and communicating with the owners| understanding the
priorities and strategic focus.

• Understands and meets the needs of key stakeholders (owners| corporate|
guests| etc.).

• Advises the GM and executive committee on existing and evolving
operating/financial issues.

• Communicates financial concepts in a clear and persuasive manner that is
easy to understand and drives desired behaviors.

• Demonstrates an understanding of cash flow and owner priorities.

• Manages communication with owners in an effective manner.

• Manages property working capital and cash flow in accordance with brand SOPs
and owner requirements.

• Facilitates critique meetings to review information with management team.

Developing and Maintaining Finance and Accounting Goals

• Ensures Profits and Losses are documented accurately.

• Monitors all taxes that apply| ensuring that taxes are current| collected
and/or accrued.

• Submits reports in a timely manner| ensuring delivery deadlines.

• Develops and supports achievement of performance goals| budget goals| team
goals| etc.

• Improves profit growth in operating departments.

• Reviews audit issues to ensure accuracy.

Managing Projects and Policies

• Generates and provides accurate and timely results in the form of reports|
presentations| etc.

• Reconciles balance sheet to ensure account balances are supported by
appropriate documentation in accordance with SOPs.

• Ensures that the P&L is accurate (e.g.| costs are properly matched to
revenue| costs are recorded in the proper accounts).

• Ensures compliance with management contract and reporting requirements.

• Ensures compliance with standard and local operating procedures (SOPs and
LSOPs).

• Ensures compliance with Standard Operating Procedures (SOPs).

Managing and Conducting Human Resource Activities

• Ensures team members are cross-trained to support successful daily
operations.

• Ensures property policies are administered fairly and consistently.

• Ensures new hires participate in the department’s orientation program.

• Ensures new hires receive the appropriate new hire training to successfully
perform their job.

• Creates appropriate development plans which develop team members based on
their individual strengths| development needs| career aspirations and
abilities.

• Conduct performance review process for employees.

• Participates in hiring activities as appropriate.

_

Director of Operations – Le Centre Sheraton Montreal Hotel – Canada

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Job Number 19083763
Job Category Rooms and Guest Services Operations
Location Le Centre Sheraton Montreal Hotel| 1201 Rene-Levesque Blvd West|
Montreal| Quebec| Canada
Brand Sheraton Hotels & Resorts
Schedule Full-time
Relocation? Yes
Position Type Management

Start Your Journey With Us
At Sheraton| we go above and beyond in everything we do. We are inspired by
our guests and one another – and are driven to make things better. We love
what we do| and we give it all we’ve got – on property and off. When guests
stay with us| it’s not just a room with a bed that they’re buying. It’s an
experience. We’re looking for someone who is ready to go beyond in everything
they do. If you are someone with a genuine drive to improve your life and the
lives of those around you| we encourage you to explore careers with Sheraton.

JOB SUMMARY

Functions as the strategic business leader of the property|s Hotel Operations.
Areas of responsibility may include Front Office| Recreation/Health Club|
Housekeeping| Food and Beverage/Culinary and Engineering/Maintenance. Position
works with direct reports (department heads) to develop and implement
departmental strategies and ensures implementation of the brand service
strategy and brand initiatives. The position ensures Hotel Operations meet the
brand’s standards| targets customer needs| ensures employee satisfaction|
focuses on growing revenues and maximizes the financial performance of the
department and developing positive owner relations. Develops and implements
property-wide strategies that deliver products and services to meet or exceed
the needs and expectations of the brand’s target customer and employees and
provides a return on investment.

CANDIDATE PROFILE

Education and Experience

• 2-year degree from an accredited university in Business Administration|
Hotel and Restaurant Management| or related major; 4 years experience in the
guest services| front desk| housekeeping| sales and marketing| management
operations| or related professional area.

OR

• 4-year bachelor|s degree in Business Administration| Hotel and Restaurant
Management| or related major; 2 years experience in the guest services| front
desk| housekeeping| sales and marketing| management operations| or related
professional area.

CORE WORK ACTIVITIES

Managing Profitability

• Demonstrates and communicates key drivers of guest satisfaction for the
brand’s target customer.

• Analyzes service issues and identifies trends.

• Makes and executes the necessary decisions to keep property moving forward
toward achievement of goals.

• Works with hotel management team to develop an operational strategy that is
aligned with the brand’s business strategy and leads its execution.

Managing Revenue Goals

• Monitors hotel operations sales performance against budget.

• Reviews reports and financial statements to determine hotel operations
performance against budget.

• Coaches and supports operations team to effectively manage occupancy & rate|
wages and controllable expenses.

• Reviews the Wage Progress Report and compares budgeted wages to actual
wages| coaching direct reports to address problem areas and holding team
accountable for results.

Leading Operations and Department Teams

• Champions the brand’s service vision for product and service delivery and
ensures alignment amongst the hotel leadership teams.

• Develops systems to enable employees to understand guest satisfaction
results.

• Communicates a clear and consistent message regarding departmental goals to
produce desired results.

Managing the Guest Experience

• Reviews guest feedback with leadership team and ensures appropriate
corrective action is taken.

• Responds to and handles guest problems and complaints.

• Stays visible and interfaces with customers on a regular basis to obtain
feedback on quality of product| service levels and overall satisfaction.

• Creates an atmosphere in all Rooms and Food and Beverage areas that meets or
exceeds guest expectations.

Managing and Conducting Human Resources Activities

• Facilitates the development of creative solutions to overcome obstacles and
ensures implementation to continually improve guest satisfaction results.

• Ensures employees are treated fairly and equitably.

• Ensures that regular| ongoing communication is happening in Operations
(e.g.| pre-shift briefings| staff meetings).

• Fosters employee commitment to providing excellent service| participates in
daily stand-up meetings and models desired service behaviors in all
interactions with guests and employees.

• Incorporates guest satisfaction as a component of staff/operations meetings
with an emphasis on generating innovative ways to continually improve results.

• Sets goals and expectations for direct reports using the performance review
process and holds staff accountable for successful performance.

• Solicits employee feedback| utilizes an “open door policy” and reviews
employee satisfaction results to identify and address employee problems or
concerns.

• Ensures property policies are administered fairly and consistently|
disciplinary procedures and documentation are completed according to Standard
and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review
Process.

• Conducts annual performance appraisal with direct reports according to
Standard Operating Procedures.

• Champions change| ensures brand and regional business initiatives are
implemented and communicates follow-up actions to team as necessary.

_

Director of Human Resources – Westin Bayshore – The Westin Bayshore – Canada

APPLY HERE

Job Number 19080909
Job Category Human Resources
Location The Westin Bayshore| Vancouver| 1601 Bayshore Dr| Vancouver|
British Columbia| Canada
Brand Westin Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
At Westin| we are committed to empowering the well-being of our guests by
providing a refreshing environment| thoughtful amenities| and revitalizing
programming to help ensure that they leave feeling better than when they
arrived. We recognize that travel can be disruptive to our guests’ well-being|
and we’re energized to assist as partners in helping them maintain control and
soaring above it all while on the road. Everything we do is designed to help
guests be at their best| and they appreciate our supportive attitude|
anticipatory service and extensive knowledge on how to best assist them
throughout their stay. We are looking for dynamic people who are excited to
join the team and ready to jump into any situation to give a helping hand. If
you’re someone who has is positive| adaptable and intuitive| and has a genuine
interest in the well-being of others around you| we invite you to discover how
at Westin| together we can rise.

JOB SUMMARY

The Director of Human Resources will report directly to the property General
Manager| with a dotted-line (functional) reporting relationship to the
Regional Senior Director of Human Resources and will be an integral member of
the property executive committee. As a member of the Human Resources
organization| he/she contributes a high level of human resource generalist
knowledge and expertise for a designated property. He/she will be accountable
for talent acquisition| succession/workforce planning| performance management
and development for property employees| using technology efficiently| and
coaching/developing others to help influence and execute business objectives
in the most efficient manner. He/she generally works with considerable
independence| developing processes to accomplish objectives in alignment with
broader business objectives. Additionally| he/she utilizes a Human Resource
Business Plan aligned with property and brand strategies to deliver HR
services that enable business success.

CANDIDATE PROFILE

Education and Experience

• 2-year degree from an accredited university in Human Resources| Business
Administration| or related major; 4 years experience in the human resources|
management operations| or related professional area.

OR

• 4-year bachelor|s degree in Human Resources| Business Administration| or
related major; 2 years experience in the human resources| management
operations| or related professional area.

CORE WORK ACTIVITIES

Managing the Human Resources Strategy

• Executes and follows-up on engagement survey related activities.

• Champions and builds the talent management ranks in support of property and
region diversity strategy.

• Translates business priorities into property Human Resources strategies|
plans and actions

• Implements and sustains Human Resources initiatives at the property.

• Coordinates the human capital review process at property(s) and leads
succession planning activities on property and in the market| as appropriate.

• Leads the assessment of property(s) leadership pipeline through the human
capital review process and assists with follow-up.

• Creates value through proactive approaches that will affect performance
outcome or control cost.

• Monitors effective use of myHR by property managers and employees.

• Leads and participates in succession management and workforce planning.

• Responsible for Human Resources strategy and execution.

• Serves as key change manager for initiatives that have high employee impact.

• Attends owners meetings as a member of the property executive committee and
provides meaning or context to the Human Resources results (e.g.| retention
statistics| critical open positions| employee satisfaction| and training
initiatives and results); and demonstrates an understanding of owner
priorities.

• Supervises one or more on-property Human Resources| as well as market-based
Human Resources Specialist type resources where appropriate.

Managing Staffing and Recruitment Process

• Analyzes open positions to balance the development of existing talent and
business needs.

• Serves as coach and expert facilitator of the selection and interviewing
process.

• Surfaces opportunities in work processes and staffing optimization.

• Makes staffing decisions to manage the talent cadre and pipeline at the
property.

• Develops staffing strategy (in collaboration with hiring manager) relating
to hiring practices; consults with hiring manager on compensation| benefits|
etc.

• Monitors sourcing process and outcomes of staffing process.

• Ensures managers are competent in assessing and evaluating hourly staff.

Managing Employee Compensation Strategy

• Remains current and knowledgeable in the internal and external compensation
and work competitive environments.

• Leads the planning of the hourly employee total compensation strategy.

• Champions the communication and proper use of total compensation systems|
tools| programs| policies| etc.

• Participates in quarterly internal equity analysis; reviews internal equity
reports and surface issues needing resolution.

• Creates and implement s total compensation management packages/offers|
particularly recognition and incentive programs directed towards property
priorities.

Managing Staff Development Activities

• Ensures completion of the duties and responsibilities of the properties’
Human Resources staff members| as outlined in applicable job description(s).

• Ensures property Human Resources staff is properly trained in all employee-
related human resource information to appropriately respond to property
employees.

• Serves as resource to property Human Resources staff on employee relations
questions and issues.

• Continually reinforces positive employee relations concepts.

_

Director of Human Resources – Delta Hotels Victoria Ocean Pointe Resort – Canada

APPLY HERE

Job Number 190015BD
Job Category Human Resources
Location Delta Hotels Victoria Ocean Pointe Resort| 100 Harbour Road|
Victoria| British Columbia| Canada
Brand Delta Hotels and Resorts
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
With our diverse portfolio of locations| you’ll find Delta Hotels in world-
renowned cities and prestigious resorts across Canada. Delta Hotels is a
Marriott International brand and offers you the opportunity to find the
hospitality job and career journey that|s right for you. With more than 1100
managed properties and 19 brands you|ll find Marriott International in your
neighborhood and in more than 74 countries across the globe. Find Your World™
at Delta Hotels.

JOB SUMMARY

The Director of Human Resources will report directly to the property General
Manager| with a dotted-line (functional) reporting relationship to the
Regional Senior Director of Human Resources and will be an integral member of
the property executive committee. As a member of the Human Resources
organization| he/she contributes a high level of human resource generalist
knowledge and expertise for a designated property. He/she will be accountable
for talent acquisition| succession/workforce planning| performance management
and development for property employees| using technology efficiently| and
coaching/developing others to help influence and execute business objectives
in the most efficient manner. He/she generally works with considerable
independence| developing processes to accomplish objectives in alignment with
broader business objectives. Additionally| he/she utilizes a Human Resource
Business Plan aligned with property and brand strategies to deliver HR
services that enable business success.

CANDIDATE PROFILE

Education and Experience

• 2-year degree from an accredited university in Human Resources| Business
Administration| or related major; 4 years experience in the human resources|
management operations| or related professional area.

OR

• 4-year bachelor|s degree in Human Resources| Business Administration| or
related major; 2 years experience in the human resources| management
operations| or related professional area.

CORE WORK ACTIVITIES

Managing the Human Resources Strategy

• Executes and follows-up on engagement survey related activities.

• Champions and builds the talent management ranks in support of property and
region diversity strategy.

• Translates business priorities into property Human Resources strategies|
plans and actions

• Implements and sustains Human Resources initiatives at the property.

• Coordinates the human capital review process at property(s) and leads
succession planning activities on property and in the market| as appropriate.

• Leads the assessment of property(s) leadership pipeline through the human
capital review process and assists with follow-up.

• Creates value through proactive approaches that will affect performance
outcome or control cost.

• Monitors effective use of myHR by property managers and employees.

• Leads and participates in succession management and workforce planning.

• Responsible for Human Resources strategy and execution.

• Serves as key change manager for initiatives that have high employee impact.

• Attends owners meetings as a member of the property executive committee and
provides meaning or context to the Human Resources results (e.g.| retention
statistics| critical open positions| employee satisfaction| and training
initiatives and results); and demonstrates an understanding of owner
priorities.

• Supervises one or more on-property Human Resources| as well as market-based
Human Resources Specialist type resources where appropriate.

Managing Staffing and Recruitment Process

• Analyzes open positions to balance the development of existing talent and
business needs.

• Serves as coach and expert facilitator of the selection and interviewing
process.

• Surfaces opportunities in work processes and staffing optimization.

• Makes staffing decisions to manage the talent cadre and pipeline at the
property.

• Develops staffing strategy (in collaboration with hiring manager) relating
to hiring practices; consults with hiring manager on compensation| benefits|
etc.

• Monitors sourcing process and outcomes of staffing process.

• Ensures managers are competent in assessing and evaluating hourly staff.

Managing Employee Compensation Strategy

• Remains current and knowledgeable in the internal and external compensation
and work competitive environments.

• Leads the planning of the hourly employee total compensation strategy.

• Champions the communication and proper use of total compensation systems|
tools| programs| policies| etc.

• Participates in quarterly internal equity analysis; reviews internal equity
reports and surface issues needing resolution.

• Creates and implement s total compensation management packages/offers|
particularly recognition and incentive programs directed towards property
priorities.

Managing Staff Development Activities

• Ensures completion of the duties and responsibilities of the properties’
Human Resources staff members| as outlined in applicable job description(s).

• Ensures property Human Resources staff is properly trained in all employee-
related human resource information to appropriately respond to property
employees.

• Serves as resource to property Human Resources staff on employee relations
questions and issues.

• Continually reinforces positive employee relations concepts.

Director of Human Resources – Westin Bayshore – The Westin Bayshore – Canada

APPLY HERE

Job Number 19080909
Job Category Human Resources
Location The Westin Bayshore| Vancouver| 1601 Bayshore Dr| Vancouver|
British Columbia| Canada
Brand Westin Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
At Westin| we are committed to empowering the well-being of our guests by
providing a refreshing environment| thoughtful amenities| and revitalizing
programming to help ensure that they leave feeling better than when they
arrived. We recognize that travel can be disruptive to our guests’ well-being|
and we’re energized to assist as partners in helping them maintain control and
soaring above it all while on the road. Everything we do is designed to help
guests be at their best| and they appreciate our supportive attitude|
anticipatory service and extensive knowledge on how to best assist them
throughout their stay. We are looking for dynamic people who are excited to
join the team and ready to jump into any situation to give a helping hand. If
you’re someone who has is positive| adaptable and intuitive| and has a genuine
interest in the well-being of others around you| we invite you to discover how
at Westin| together we can rise.

JOB SUMMARY

The Director of Human Resources will report directly to the property General
Manager| with a dotted-line (functional) reporting relationship to the
Regional Senior Director of Human Resources and will be an integral member of
the property executive committee. As a member of the Human Resources
organization| he/she contributes a high level of human resource generalist
knowledge and expertise for a designated property. He/she will be accountable
for talent acquisition| succession/workforce planning| performance management
and development for property employees| using technology efficiently| and
coaching/developing others to help influence and execute business objectives
in the most efficient manner. He/she generally works with considerable
independence| developing processes to accomplish objectives in alignment with
broader business objectives. Additionally| he/she utilizes a Human Resource
Business Plan aligned with property and brand strategies to deliver HR
services that enable business success.

CANDIDATE PROFILE

Education and Experience

• 2-year degree from an accredited university in Human Resources| Business
Administration| or related major; 4 years experience in the human resources|
management operations| or related professional area.

OR

• 4-year bachelor|s degree in Human Resources| Business Administration| or
related major; 2 years experience in the human resources| management
operations| or related professional area.

CORE WORK ACTIVITIES

Managing the Human Resources Strategy

• Executes and follows-up on engagement survey related activities.

• Champions and builds the talent management ranks in support of property and
region diversity strategy.

• Translates business priorities into property Human Resources strategies|
plans and actions

• Implements and sustains Human Resources initiatives at the property.

• Coordinates the human capital review process at property(s) and leads
succession planning activities on property and in the market| as appropriate.

• Leads the assessment of property(s) leadership pipeline through the human
capital review process and assists with follow-up.

• Creates value through proactive approaches that will affect performance
outcome or control cost.

• Monitors effective use of myHR by property managers and employees.

• Leads and participates in succession management and workforce planning.

• Responsible for Human Resources strategy and execution.

• Serves as key change manager for initiatives that have high employee impact.

• Attends owners meetings as a member of the property executive committee and
provides meaning or context to the Human Resources results (e.g.| retention
statistics| critical open positions| employee satisfaction| and training
initiatives and results); and demonstrates an understanding of owner
priorities.

• Supervises one or more on-property Human Resources| as well as market-based
Human Resources Specialist type resources where appropriate.

Managing Staffing and Recruitment Process

• Analyzes open positions to balance the development of existing talent and
business needs.

• Serves as coach and expert facilitator of the selection and interviewing
process.

• Surfaces opportunities in work processes and staffing optimization.

• Makes staffing decisions to manage the talent cadre and pipeline at the
property.

• Develops staffing strategy (in collaboration with hiring manager) relating
to hiring practices; consults with hiring manager on compensation| benefits|
etc.

• Monitors sourcing process and outcomes of staffing process.

• Ensures managers are competent in assessing and evaluating hourly staff.

Managing Employee Compensation Strategy

• Remains current and knowledgeable in the internal and external compensation
and work competitive environments.

• Leads the planning of the hourly employee total compensation strategy.

• Champions the communication and proper use of total compensation systems|
tools| programs| policies| etc.

• Participates in quarterly internal equity analysis; reviews internal equity
reports and surface issues needing resolution.

• Creates and implement s total compensation management packages/offers|
particularly recognition and incentive programs directed towards property
priorities.

Managing Staff Development Activities

• Ensures completion of the duties and responsibilities of the properties’
Human Resources staff members| as outlined in applicable job description(s).

• Ensures property Human Resources staff is properly trained in all employee-
related human resource information to appropriately respond to property
employees.

• Serves as resource to property Human Resources staff on employee relations
questions and issues.

• Continually reinforces positive employee relations concepts.

_

Director of Housekeeping – The Westin Ottawa – Canada

APPLY HERE

Job Number 19079569
Job Category Housekeeping & Laundry
Location The Westin Ottawa| 11 Colonel By Dr| Ottawa| Ontario| Canada

Brand Westin Hotels & Resorts
Schedule Full-time
Relocation? Yes
Position Type Management
Start Your Journey With Us
At Westin| we are committed to empowering the well-being of our guests by
providing a refreshing environment| thoughtful amenities| and revitalizing
programming to help ensure that they leave feeling better than when they
arrived. We recognize that travel can be disruptive to our guests’ well-being|
and we’re energized to assist as partners in helping them maintain control and
soaring above it all while on the road. Everything we do is designed to help
guests be at their best| and they appreciate our supportive attitude|
anticipatory service and extensive knowledge on how to best assist them
throughout their stay. We are looking for dynamic people who are excited to
join the team and ready to jump into any situation to give a helping hand. If
you’re someone who has is positive| adaptable and intuitive| and has a genuine
interest in the well-being of others around you| we invite you to discover how
at Westin| together we can rise.

JOB SUMMARY

Manages housekeeping functions and staff on a daily basis to ensure property
guest rooms| public space and employee areas are clean and well maintained.
Directs and works with team to successfully execute all housekeeping
operations. Strives to continually improve guest and employee satisfaction and
maximize the financial performance of the department. Responsible for
inspecting areas of responsibilities and following up with a plan for
improving results.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 3 years experience in housekeeping or related
professional area.

OR

• 2-year degree from an accredited university in Hotel and Restaurant
Management| Hospitality| Business Administration| or related major; 3 years
experience in housekeeping or related professional area.

CORE WORK ACTIVITIES

Managing Housekeeping Operations and Budgets

• Ensures compliance with all housekeeping policies| standards and procedures.

• Understands the importance of department’s operation on the overall property
financial goals and educates staff on details as appropriate.

• Reviews staffing levels to ensure the guest service| operational needs and
financial objectives are met.

• Obtains list of rooms to be cleaned immediately and list of prospective
check-outs or discharges to prepare work assignments.

• Inventories stock to ensure adequate supplies.

• Supervises an effective inspection program for all guestrooms and public
space.

• Understands the impact of department’s operations on the overall property
financial goals and objectives and manages to achieve or exceed budgeted
goals.

• Ensures all employees have proper supplies| equipment and uniforms.

• Communicates areas that need attention to staff and follows up to ensure
understanding.

• Supervises daily housekeeping shift operations and ensures compliance with
all housekeeping policies| standards and procedures.

• Participates in departmental meetings and continually communicates a clear
and consistent message regarding the departmental goals to produce desired
results.

Conducting Human Resources Activities

• Uses all available on the job training tools to train new room attendants
and provide follow-up training as necessary.

• Establishes and maintains open| collaborative relationships with employees
and ensures employees do the same with them.

• Schedule employees to business demands and for tracks employee time and
attendance.

• Ensures employees understand expectations and parameters.

• Ensures property policies are administered fairly and consistently|
disciplinary procedures and documentation are completed according to policy.

• Observes service behaviors of employees and provides feedback to
individuals.

• Ensures employee recognition is taking place on all shifts.

• Solicits employee feedback| utilizes an “open door” policy| and reviews
employee satisfaction results to identify and address employee problems or
concerns.

• Participates in employee progressive discipline procedures.

• Review employee satsifaction results.

• Participates in interviewing and hiring of team members with the appropriate
skills.

Ensuring Exceptional Customer Service

• Sets a positive example for guest relations.

• Participates in the development and implementation of corrective action
plans to improve guest satisfaction.

• Empowers employees to provide excellent customer service.

• Emphasizes guest satisfaction during all departmental meetings and focuses
on continuous improvement.

• Responds to and handles guest problems and complaints.

• Strives to improve service performance.

_

Director of Housekeeping – The Westin Calgary – Canada

APPLY HERE

Job Number 190018NJ
Job Category Housekeeping & Laundry
Location The Westin Calgary| 320 4 Ave SW| Calgary| Alberta| Canada VIEW
ON MAP
Brand Westin Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
At Westin| we are committed to empowering the well-being of our guests by
providing a refreshing environment| thoughtful amenities| and revitalizing
programming to help ensure that they leave feeling better than when they
arrived. We recognize that travel can be disruptive to our guests’ well-being|
and we’re energized to assist as partners in helping them maintain control and
soaring above it all while on the road. Everything we do is designed to help
guests be at their best| and they appreciate our supportive attitude|
anticipatory service and extensive knowledge on how to best assist them
throughout their stay. We are looking for dynamic people who are excited to
join the team and ready to jump into any situation to give a helping hand. If
you’re someone who has is positive| adaptable and intuitive| and has a genuine
interest in the well-being of others around you| we invite you to discover how
at Westin| together we can rise.

JOB SUMMARY

Manages housekeeping functions and staff on a daily basis to ensure property
guest rooms| public space and employee areas are clean and well maintained.
Directs and works with team to successfully execute all housekeeping
operations. Strives to continually improve guest and employee satisfaction and
maximize the financial performance of the department. Responsible for
inspecting areas of responsibilities and following up with a plan for
improving results.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 3 years experience in housekeeping or related
professional area.

OR

• 2-year degree from an accredited university in Hotel and Restaurant
Management| Hospitality| Business Administration| or related major; 3 years
experience in housekeeping or related professional area.

• Experience with HotSOS for Housekeeping is an asset.

CORE WORK ACTIVITIES

Managing Housekeeping Operations and Budgets

• Ensures compliance with all housekeeping policies| standards and procedures.

• Understands the importance of department’s operation on the overall property
financial goals and educates staff on details as appropriate.

• Reviews staffing levels to ensure the guest service| operational needs and
financial objectives are met.

• Obtains list of rooms to be cleaned immediately and list of prospective
check-outs or discharges to prepare work assignments.

• Inventories stock to ensure adequate supplies.

• Supervises an effective inspection program for all guestrooms and public
space.

• Understands the impact of department’s operations on the overall property
financial goals and objectives and manages to achieve or exceed budgeted
goals.

• Ensures all employees have proper supplies| equipment and uniforms.

• Communicates areas that need attention to staff and follows up to ensure
understanding.

• Supervises daily housekeeping shift operations and ensures compliance with
all housekeeping policies| standards and procedures.

• Participates in departmental meetings and continually communicates a clear
and consistent message regarding the departmental goals to produce desired
results.

Conducting Human Resources Activities

• Uses all available on the job training tools to train new room attendants
and provide follow-up training as necessary.

• Establishes and maintains open| collaborative relationships with employees
and ensures employees do the same with them.

• Schedule employees to business demands and for tracks employee time and
attendance.

• Ensures employees understand expectations and parameters.

• Ensures property policies are administered fairly and consistently|
disciplinary procedures and documentation are completed according to policy.

• Observes service behaviors of employees and provides feedback to
individuals.

• Ensures employee recognition is taking place on all shifts.

• Solicits employee feedback| utilizes an “open door” policy| and reviews
employee satisfaction results to identify and address employee problems or
concerns.

• Participates in employee progressive discipline procedures.

• Review employee satsifaction results.

• Participates in interviewing and hiring of team members with the appropriate
skills.

Ensuring Exceptional Customer Service

• Sets a positive example for guest relations.

• Participates in the development and implementation of corrective action
plans to improve guest satisfaction.

• Empowers employees to provide excellent customer service.

• Emphasizes guest satisfaction during all departmental meetings and focuses
on continuous improvement.

• Responds to and handles guest problems and complaints.

• Strives to improve service performance.

_

Director of Operations – Marriott Downtown at CF Toronto Eaton Centre – Canada

APPLY HERE

Job Number 190011X4
Job Category Rooms and Guest Services Operations
Location Marriott Downtown at CF Toronto Eaton Centre| 525 Bay Street|
Toronto| Ontario| Canada
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
Marriott International portfolio of brands includes both JW Marriott and
Marriott Hotels.
Marriott Hotels | Marriott International’s flagship brand with more than
500 global locations| is advancing the art of hosting so that our guests can
travel brilliantly. As a host with Marriott Hotels| you will help keep this
promise by delivering premium choices| sophisticated style| and well-crafted
details. With your skills and imagination| together we will innovate and
reinvent the future of travel.

JW Marriott is part of Marriott International|s luxury portfolio and
consists of more than 80 beautiful properties in gateway cities and
distinctive resort locations around the world. JW believes our associates come
first. Because if you’re happy| our guests will be happy. It’s as simple as
that. Our hotels offer a work experience unlike any other| where you’ll be
part of a community and enjoy a true camaraderie with a diverse group of co-
workers. JW creates opportunities for training| development| recognition and
most importantly| a place where you can really pursue your passions in a
luxury environment. Treating guests exceptionally starts with the way we take
care of our associates. That’s The JW Treatment™.

JOB SUMMARY

Functions as the strategic business leader of the property|s Hotel Operations.
Areas of responsibility may include Front Office| Recreation/Health Club|
Housekeeping| Food and Beverage/Culinary and Engineering/Maintenance. Position
works with direct reports (department heads) to develop and implement
departmental strategies and ensures implementation of the brand service
strategy and brand initiatives. The position ensures Hotel Operations meet the
brand’s standards| targets customer needs| ensures employee satisfaction|
focuses on growing revenues and maximizes the financial performance of the
department and developing positive owner relations. Develops and implements
property-wide strategies that deliver products and services to meet or exceed
the needs and expectations of the brand’s target customer and employees and
provides a return on investment.

CANDIDATE PROFILE

Education and Experience

• 2-year degree from an accredited university in Business Administration|
Hotel and Restaurant Management| or related major; 4 years experience in the
guest services| front desk| housekeeping| sales and marketing| management
operations| or related professional area.

OR

• 4-year bachelor|s degree in Business Administration| Hotel and Restaurant
Management| or related major; 2 years experience in the guest services| front
desk| housekeeping| sales and marketing| management operations| or related
professional area.

CORE WORK ACTIVITIES

Managing Profitability

• Demonstrates and communicates key drivers of guest satisfaction for the
brand’s target customer.

• Analyzes service issues and identifies trends.

• Makes and executes the necessary decisions to keep property moving forward
toward achievement of goals.

• Works with hotel management team to develop an operational strategy that is
aligned with the brand’s business strategy and leads its execution.

Managing Revenue Goals

• Monitors hotel operations sales performance against budget.

• Reviews reports and financial statements to determine hotel operations
performance against budget.

• Coaches and supports operations team to effectively manage occupancy & rate|
wages and controllable expenses.

• Reviews the Wage Progress Report and compares budgeted wages to actual
wages| coaching direct reports to address problem areas and holding team
accountable for results.

Leading Operations and Department Teams

• Champions the brand’s service vision for product and service delivery and
ensures alignment amongst the hotel leadership teams.

• Develops systems to enable employees to understand guest satisfaction
results.

• Communicates a clear and consistent message regarding departmental goals to
produce desired results.

Managing the Guest Experience

• Reviews guest feedback with leadership team and ensures appropriate
corrective action is taken.

• Responds to and handles guest problems and complaints.

• Stays visible and interfaces with customers on a regular basis to obtain
feedback on quality of product| service levels and overall satisfaction.

• Creates an atmosphere in all Rooms and Food and Beverage areas that meets or
exceeds guest expectations.

Managing and Conducting Human Resources Activities

• Facilitates the development of creative solutions to overcome obstacles and
ensures implementation to continually improve guest satisfaction results.

• Ensures employees are treated fairly and equitably.

• Ensures that regular| ongoing communication is happening in Operations
(e.g.| pre-shift briefings| staff meetings).

• Fosters employee commitment to providing excellent service| participates in
daily stand-up meetings and models desired service behaviors in all
interactions with guests and employees.

• Incorporates guest satisfaction as a component of staff/operations meetings
with an emphasis on generating innovative ways to continually improve results.

• Sets goals and expectations for direct reports using the performance review
process and holds staff accountable for successful performance.

• Solicits employee feedback| utilizes an “open door policy” and reviews
employee satisfaction results to identify and address employee problems or
concerns.

• Ensures property policies are administered fairly and consistently|
disciplinary procedures and documentation are completed according to Standard
and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review
Process.

• Conducts annual performance appraisal with direct reports according to
Standard Operating Procedures.

• Champions change| ensures brand and regional business initiatives are
implemented and communicates follow-up actions to team as necessary.

_

Assistant Director of Housekeeping – Delta Hotels Toronto – Canada

APPLY HERE

Job Number 19078794
Job Category Housekeeping & Laundry
Location Delta Hotels Toronto| 75 Lower Simcoe Street| Toronto| Ontario|
Canada
Brand Delta Hotels and Resorts
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
With our diverse portfolio of locations| you’ll find Delta Hotels in world-
renowned cities and prestigious resorts across Canada. Delta Hotels is a
Marriott International brand and offers you the opportunity to find the
hospitality job and career journey that|s right for you. With more than 1100
managed properties and 19 brands you|ll find Marriott International in your
neighborhood and in more than 74 countries across the globe. Find Your World™
at Delta Hotels.

JOB SUMMARY

Responsible for the daily shift operations of Housekeeping| Recreation/Health
Club and| if applicable| Laundry. Directs and works with employees to verify
property guestrooms| public space and employee areas are clean and well
maintained. Completes inspections and holds people accountable for corrective
action. Position assists in ensuring guest and employee satisfaction while
maintaining the operating budget.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 2 years experience in the housekeeping or
related professional area.

OR

• 2-year degree from an accredited university in Hotel and Restaurant
Management| Hospitality| Business Administration| or related major; no work
experience required.

CORE WORK ACTIVITIES

Managing Housekeeping Operations and Budgets

• Verifies guest room status is communicated to the Front Desk in a timely and
efficient manner.

• Inspects guestrooms on a daily basis.

• Obtains list of rooms to be cleaned immediately and list of prospective
check-outs or discharges to prepare work assignments.

• Inventories stock to verify adequate supplies.

• Supports and supervises an effective inspection program for all guestrooms
and public space.

• Understands the impact of department’s operations on the overall property
financial goals and objectives and manages to achieve or exceed budgeted
goals.

• Verifies all employees have proper supplies| equipment and uniforms.

• Communicates areas that need attention to staff and follows up to verify
understanding.

• Supervises daily Housekeeping shift operations and verifies compliance with
all housekeeping policies| standards and procedures.

• Participates in departmental meetings and continually communicates a clear
and consistent message regarding the departmental goals to produce desired
results.

Conducting Human Resources Activities

• Uses all available on the job training tools to train new room attendants
and provide follow-up training as necessary.

• Establishes and maintains open| collaborative relationships with employees
and verifies employees do the same with them.

• Schedules employees to business demands and for tracks employee time and
attendance.

• Verifies employees understand expectations and parameters.

• Verifies property policies are administered fairly and consistently|
disciplinary procedures and documentation are completed according to Standard
and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review
Process| where applicable.

• Supervises staffing levels to verify that guest service| operational needs|
and financial objectives are met.

• Observes service behaviors of employees and provides feedback to
individuals.

• Verifies employee recognition is taking place on all shifts.

• Participates in an on-going employee recognition program.

• Solicits employee feedback| utilizes an “open door” policy| and reviews
employee satisfaction results to identify and address employee problems or
concerns.

• Participates in employee progressive discipline procedures.

• Celebrates successes and publicly recognizes the contributions of team
members.

Ensuring Exceptional Customer Service

• Sets a positive example for guest relations.

• Understands the brand|s service culture.

• Participates in the development and implementation of corrective action
plans to improve guest satisfaction.

• Empowers employees to provide excellent customer service.

• Emphasizes guest satisfaction during all departmental meetings and focuses
on continuous improvement.

• Responds to and handles guest problems and complaints.

• Strives to improve service performance.

_