Director of Sales – Hilton Saint John

APPLY HERE

JOB DESCRIPTION
 
A Director of Sales with Hilton Saint John manages the hotel sales and
marketing plans by recommending growth efforts| monitoring progress| and
ensuring that the hotel is competitively positioned within the local
marketplace.
HiltonSaint John offers a magnificent location on the harbor – part of the Bay
ofFundy and a UNESCO Global Geopark Site. Most of the city|s best attractions
arewithin walking distance and we|re even connected to the Inside
ConnectionPedway| allowing you to explore the city in comfort – whatever
season youvisit! From our great dining to stylish rooms and suites| you|ll
find all youneed in the hotel for a relaxing stay.
What will I be doing?
As Director of Sales| you are responsible for working closely with the Senio

Management Team to drive business needs and expand existing business throug

promotional efforts and sales channels. A Director of Sales will work t

develop the sales group and groom a high-performing sales team. Specifically

you will be responsible for performing the following tasks to the highest
standards:

Manage hotel sales and marketing plans to ensure they accurately interpret and support the objectives of the business and use these plans to focus the sales efforts for all market segments
Work closely with the Senior Management Team to identify and drive focused activities on elements of the business that require additional support
Prepare company contracts for the hotel in accordance with current business and pricing conditions
Monitor offers| options and discounts for repeat bookings for groups| congresses and seminars in close cooperation with the Group Coordinator
Develop the group team through leadership and by example to include sales development; participate in the hiring of team members| and their future success
Direct and manage the forecasting process in conjunction with the Revenue Department to insure accurate| timely and complete information. Compile and/or direct the preparation of reports pertaining to the operation of the Sales Department to include| but not limited to the annual and monthly Forecast| Lead Management System| and Booking Reportsv
Actively participate and complete the preparation of the annual Sales and Market Plan| quarterly updates| and the complexed hotels| annual Budgets. Execute initiatives as outlined; swiftly implement strategies/tactics to offset changes in markets| economy or driven by the competitive set. Organize and/or attend scheduled group and related meetings
Contribute to the development of company sales and marketing initiatives by recommending| implementing and monitoring appropriate local activity
Organise comprehensive information describing the range of products and services offered by the hotel and deliver this information through relevant sales resources and sales channels to existing and potential Guests
Produce accurate and timely reports that meet the needs of the hotel and the management company
Prepare and present| on a monthly basis| the contribution| focus and activity of the proactive sales team to the hotel owners and senior management team
Cooperate with other departments in the hotel| particularly Reservations and the Banqueting Department| to create an exceptional Guest experience and build strong| comprehensive sales programs
Contribute to relevant management meetings to develop and implement sales and marketing initiatives

What are we looking for?

A Director of Sales serving Hilton brands is always working on behalf of our
Guests and working with other Team Members. To successfully fill this role|
you should maintain the attitude| behaviours| skills| and values that follow:

Positive attitude and good communication skills
Commitment to delivering a high level of customer service
Strong leadership skills| whereas it is evident that you can effectively manage and motivate a team to perform beyond expectations
Strong analytical skills so to understand key business indicators and competitive trends and develop approaches to these challenges
Excellent selling capabilities and the ability and desire to coach selling techniques to Team Members
Excellent organisational and planning skills
Excellent grooming standards
Flexibility to respond to a range of different work situations
Ability to work well under time pressure and/or demanding travel schedules
Demonstrated previous experience in a Sales role with the proven ability to close a sale

It would be advantageous in this position for you to demonstrate the following
capabilities and distinctions:

Knowledge of the local market
Knowledge of hospitality industry
A passion for sales and target-based performance
Relevant degree| in sales| business development or other relevant business field| from an academic institution

What will it be like to work for Hilton?

Hilton is the leading global hospitality company| spanning the lodging sector
from luxurious full-service hotels and resorts to extended-stay suites and
mid-priced hotels. For nearly a century| Hilton has offered business and
leisure travelers the finest in accommodations| service| amenities and value.
Hilton is dedicated to continuing its tradition of providing exceptional guest
experiences across its global brands. Our vision to fill the earth with the
light and warmth of hospitality unites us as a team to create remarkable
hospitality experiences around the world every day. And| our amazing Team
Members are at the heart of it all!

Director of Operations – AECOM – Canada

APPLY HERE

AECOM Director of Operations- Buildings + Places Canada in Whitby-
Ontario
Canada – Ontario- Thornhill
Job Summary
Company Overview
AECOM is a $20 billion in revenue- fully integrated professional and technical
services firm that designs- builds- finances and operates infrastructure
assets in more than 150 countries around the world- serving both public- and
private-sector clients. The company is a leader in all of the key markets that
they serve — including transportation- facilities- environmental- energy- oil
and gas- water- high-rise buildings and government — and provide a blend of
global reach- local knowledge- innovation and technical excellence i

delivering customized and creative solutions that meet the needs of thei

clients` projects. AECOM became the largest and top-rated design firm globall

with their acquisition of URS Corporation in 2014 and have designed some o

the most iconic structures in the world such as: the new World Trade Center-
the Barclay`s Center- Olympic parks in London and Rio de Janeiro- the Shanghai
International Financial Center and countless company headquarters. They were
also recognized by Fortune magazine as a World`s Most Admired Company in 2015
through 2019.

AECOM Buildings + Places

AECOM`s Buildings + Places business line is dedicated to excellence and
integrated design solutions. We offer exciting work- great clients and an
award winning portfolio. With a range of expertise from strategy through
project realization- the connections we make among people and places provide
new insight to better outcomes for clients and communities. Better outcomes
grow economies- protect natural systems- conserve natural resources- make
societies more equitable and make people healthier and happier. Our expertise
includes economic and development planning- master planning- urban planning-
architecture- interiors- building engineering- strategy- and landscape
architecture. AECOM`s teams are leading the industry with visionary and
forward-thinking projects such as the Golden 1 Center in Sacramento- CA;
multiple projects at the World Trade Center- New York- NY including Liberty
Park; the Lower Manhattan Coastal Resilience (Big U)- NY; the San Diego
Waterfront redevelopment- and the LA 2024 Olympic bid.

Job Summary:

AECOM is actively seeking a creative- highly talented Director of Operations
to join our Buildings + Places Canada team. The Director of Operations will
report directly to the Regional Business Line Leader (RBLL). We are open to
the position being based out of any of the Canadian Buildings + Places offices
across the country.

Major Responsibilities:

To perform in this position successfully- an individual must be able to
perform each essential duty satisfactorily. The requirements listed below are
representative of the knowledge- skill- and/or ability required. Reasonable
accommodations may be made to enable individuals with disabilities to perform
the essential functions.

Operations

Primary Responsibilities: Day-to-day operational management of the Canada
Region; ensures a safe and healthy work environment. Plans for and directs
operations for the Region- providing operational- project delivery- and
technical leadership which includes: project management and delivery-
technical excellence- client satisfaction- quality- safety- resource
allocation- and employee development and training. Initiates and maintains
extensive contacts with senior level region- business line and technical
experts within the company and with other organizations and companies.
Responsible for the health- safety- and well-being of employees and the
projects and programs managed. Champions the AECOM Safety For Life Program and
ensures zero incident techniques are utilized and measured. A member of the
Region Management Team- focused on optimizing the overall performance of the
region.

This involves:

Analyzing operational performance for every business line within B+P and proactively identifies areas of improvement; this includes analyzing key KPIs such as utilization- gross margin- SG&A- EBITA and DSO

Core competencies in professional staff development- mentorship- and retention are critical. In an operations role- supports the continued growth and development of a professional environment for a creative enterprise- built on design and delivery excellence.

Collaborate with all Sub-business lines- including Architecture- Interiors- Building Engineering- Consulting- and Strategy+- on delivery of business plans

Working with business unit leaders and finance and accounting to forecast volume of work and identify deviations from plan/outlook

Provides the RBLL / B+P Leadership Committee support in developing the annual budget and preparing the financial outlook and other financial performance forecasts

Partnering with Financing/Project Controls to continuously improve operational excellence and be expected to act in a leadership role to drive improvement

Communicates with staff to ensure that all initiatives are delivered and executed in a positive and effective manner

Acting as Delivery Excellence and Deliver to Win area coordinator

Project Delivery (Do Work)

Primary Responsibilities: Client leadership- project management for key
projects: Including project leadership- project reviews- quality
assurance/control; Margin achievement and preservation; Technical expertise
and best practices; Client satisfaction.

Responsible for project delivery and client service: Project staffing-
workload balancing- and technical work in accordance with client expectations-
contract scope of work and budget- and to company- professional- quality-
safety and legislative standards. Responsible for effective project reviews
and ensures quality assurance/control and compliance. Develops technical
standards and implements best practices. Acts as an advisor to clients and
acts as an advisor to others on client expectations- project delivery-
technical practice and business units. Serves as top advisor on projects of
large scope and complexity.

People

Primary Responsibilities: Hiring- development- management- deployment-
retention and engagement of employees. As the Leader of Project Management-
the Director of Operations assists with the recruitment- management-
leadership and development of a team of project management/delivery and
technical professionals specific to a business unit. Builds high performance-
collaborative teams who demonstrate a strong focus on clients- a commitment to
excellence and innovation- and strong employee engagement. Champions the
Performance + Rewards program and succession planning processes. Ensures that
AECOM programs such as Sustainability- Corporate Social Responsibility-
Diversity and Inclusion- and Ethics & Compliance are a significant part of the
organizational culture.

Direct Reports

Department/Area Managers- and may include technical- professional- project
delivery and/or project/program managers.

Minimum Requirements

Bachelor|s Degree in related field

12+ years of experience with four years in an operations role

Proven delivery as Project Manager on large complex projects

Proven record of delivery work- managing teams- and development of a
collaborative practice

Collaborative style; team player

Willingness to see opportunity and act

Ability to lead and be decisive; strategic mindset

Proven financial and operational acumen

Preferred Qualifications

Preferred Qualifications :

Master`s Degree

Member of Professional or Technical Society

What We Offer

When you join AECOM- you become part of a company that is

pioneering the future . Our teams around the world are involved in some of the
most cutting-edge and innovative projects and programs of our time- addressing
the big challenges of today and shaping the built environment for generations
to come. We ensure a workplace that encourages growth- flexibility and
creativity- as well as a company culture that champions

inclusion- diversity and overall

employee well-being through programs supported by company leadership. Our

core values define who we are- how we act and what we aspire to- which comes
down to not only

delivering a better world – but working to |make amazing happen| in each
neighborhood- community and city we touch. As an Equal Opportunity Employer-
we believe in each person`s potential- and we`ll help you reach yours.

Job Category Management

Business Line Buildings & Places

Business Group Design and Consulting Services Group (DCS)

Country Canada

Position Status Full-Time

Requisition/Vacancy No. 224499BR

Additional Locations CA – Edmonton- AB – 18817 Stony Plain Rd NW- CA –
Saskatoon- SK – 2100 8th St- CA – Whitby- ON – 300 Water St- CA – Winnipeg- MB
– 99 Commerce Dr

Clearance Required No

Qualified applicants will receive consideration for employment without regard
to race- color- religion- sex- national origin- sexual orientation- gender
identity- disability or protected veteran status.

Director of Operations – Delta Hotels Ottawa City Centre – Canada

APPLY HERE

Job Number 19121097
Job Category Rooms and Guest Services Operations
Location Delta Hotels Ottawa City Centre| 101 Lyon St N| Ottawa| Ontario|
Canada
Brand Delta Hotels and Resorts
Schedule Full-time
Relocation? Yes
Position Type Management

Start Your Journey With Us
With our diverse portfolio of locations| you’ll find Delta Hotels in world-
renowned cities and prestigious resorts across Canada. Delta Hotels is a
Marriott International brand and offers you the opportunity to find the
hospitality job and career journey that|s right for you. With more than 1100
managed properties and 19 brands you|ll find Marriott International in your
neighborhood and in more than 74 countries across the globe. Find Your World™
at Delta Hotels.

JOB SUMMARY

Functions as the strategic business leader of the property|s Hotel Operations.
Areas of responsibility may include Front Office| | Recreation/Health Club|
Housekeeping| Food and Beverage/Culinary and Engineering/Maintenance. Position
works with direct reports (department heads) to develop and implement
departmental strategies and ensures implementation of the brand service
strategy and brand initiatives. The position ensures Hotel Operations meet the
brand’s standards| targets customer needs| ensures employee satisfaction|
focuses on growing revenues and maximizes the financial performance of the
department and developing positive owner relations. Develops and implements
property-wide strategies that deliver products and services to meet or exceed
the needs and expectations of the brand’s target customer and employees and
provides a return on investment.

CANDIDATE PROFILE

Education and Experience

• 2-year degree from an accredited university in Business Administration|
Hotel and Restaurant Management| or related major; 4 years experience in the
guest services| front desk| housekeeping| sales and marketing| management
operations| or related professional area.

OR

• 4-year bachelor|s degree in Business Administration| Hotel and Restaurant
Management| or related major; 2 years experience in the guest services| front
desk| housekeeping| sales and marketing| management operations| or related
professional area.

CORE WORK ACTIVITIES

Managing Profitability

• Demonstrates and communicates key drivers of guest satisfaction for the
brand’s target customer.

• Analyzes service issues and identifies trends.

• Makes and executes the necessary decisions to keep property moving forward
toward achievement of goals.

• Works with hotel management team to develop an operational strategy that is
aligned with the brand’s business strategy and leads its execution.

Managing Revenue Goals

• Monitors hotel operations sales performance against budget.

• Reviews reports and financial statements to determine hotel operations
performance against budget.

• Coaches and supports operations team to effectively manage occupancy & rate|
wages and controllable expenses.

• Reviews the Wage Progress Report and compares budgeted wages to actual
wages| coaching direct reports to address problem areas and holding team
accountable for results.

Leading Operations and Department Teams

• Champions the brand’s service vision for product and service delivery and
ensures alignment amongst the hotel leadership teams.

• Develops systems to enable employees to understand guest satisfaction
results.

• Communicates a clear and consistent message regarding departmental goals to
produce desired results.

Managing the Guest Experience

• Reviews guest feedback with leadership team and ensures appropriate
corrective action is taken.

• Responds to and handles guest problems and complaints.

• Stays visible and interfaces with customers on a regular basis to obtain
feedback on quality of product| service levels and overall satisfaction.

• Creates an atmosphere in all Rooms and Food and Beverage areas that meets or
exceeds guest expectations.

Managing and Conducting Human Resources Activities

• Facilitates the development of creative solutions to overcome obstacles and
ensures implementation to continually improve guest satisfaction results.

• Ensures employees are treated fairly and equitably.

• Ensures that regular| ongoing communication is happening in Operations
(e.g.| pre-shift briefings| staff meetings).

• Fosters employee commitment to providing excellent service| participates in
daily stand-up meetings and models desired service behaviors in all
interactions with guests and employees.

• Incorporates guest satisfaction as a component of staff/operations meetings
with an emphasis on generating innovative ways to continually improve results.

• Sets goals and expectations for direct reports using the performance review
process and holds staff accountable for successful performance.

• Solicits employee feedback| utilizes an “open door policy” and reviews
employee satisfaction results to identify and address employee problems or
concerns.

• Ensures property policies are administered fairly and consistently|
disciplinary procedures and documentation are completed according to Standard
and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review
Process.

• Conducts annual performance appraisal with direct reports according to
Standard Operating Procedures.

• Champions change| ensures brand and regional business initiatives are
implemented and communicates follow-up actions to team as necessary.

_

Director of Rooms – Delta Hotels Ottawa City Centre – Canada

APPLY HERE

Job Number 19116198
Job Category Rooms and Guest Services Operations
Location Delta Hotels Ottawa City Centre| 101 Lyon St N| Ottawa| Ontario|
Canada
Brand Delta Hotels and Resorts
Schedule Full-time
Relocation? Yes
Position Type Management

Start Your Journey With Us
With our diverse portfolio of locations| you’ll find Delta Hotels in world-
renowned cities and prestigious resorts across Canada. Delta Hotels is a
Marriott International brand and offers you the opportunity to find the
hospitality job and career journey that|s right for you. With more than 1100
managed properties and 19 brands you|ll find Marriott International in your
neighborhood and in more than 74 countries across the globe. Find Your World™
at Delta Hotels.

JOB SUMMARY

Functions as the strategic business leader of the property|s Rooms Operations.
Areas of responsibility include Front Office| | Recreation/Health Club and
Housekeeping. Position works with direct reports (department heads) to develop
and implement departmental strategies and ensuring implementation of the brand
service strategy and brand initiatives. The position ensuring Rooms Operations
meet the brand’s standards| targets customer needs| ensuring associate
satisfaction| focuses on growing revenues and maximizes the financial
performance of the department.

CORE WORK ACTIVITIES

Managing Profitability

• Demonstrates and communicates key drivers of guest satisfaction for the
brand’s target customer.

• Analyzes service issues and identifies trends.

• Makes and executes the necessary decisions to keep property moving forward
toward achievement of goals.

• Works with Rooms management team to develop an operational strategy that is
aligned with the brand’s business strategy and leads its execution.

Managing Revenue Goals

• Monitors Rooms operations sales performance against budget.

• Reviews reports and financial statements to determine Rooms operations
performance against budget.

• Coaches and supports operations team to effectively manage occupancy & rate|
wages and controllable expenses.

• Reviews the Wage Progress Report and compares budgeted wages to actual
wages| coaching direct reports to address problem areas and holding team
accountable for results.

Leading Operations and Department Teams

• Champions the brand’s service vision for product and service delivery and
ensures alignment amongst the Rooms leadership teams.

• Develops systems to enable associates to understand guest satisfaction
results.

• Communicates a clear and consistent message regarding departmental goals to
produce desired results.

Managing the Guest Experience

• Reviews guest feedback with leadership team and ensures appropriate
corrective action is taken.

• Responds to and handles guest problems and complaints.

• Stays visible and interfaces with customers on a regular basis to obtain
feedback on quality of product| service levels and overall satisfaction.

• Creates an atmosphere in all Rooms and Food and Beverage areas that meets or
exceeds guest expectations.

Managing and Conducting Human Resources Activities

• Facilitates the development of creative solutions to overcome obstacles and
ensures implementation to continually improve guest satisfaction results.

• Ensures associates are treated fairly and equitably.

• Ensures that regular| ongoing communication is happening in Rooms (e.g.|
pre-shift briefings| staff meetings).

• Fosters associate commitment to providing excellent service| participates in
daily stand-up meetings and models desired service behaviors in all
interactions with guests and associates.

• Incorporates guest satisfaction as a component of staff/operations meetings
with an emphasis on generating innovative ways to continually improve results.

• Sets goals and expectations for direct reports using the performance review
process and holds staff accountable for successful performance.

• Solicits associate feedback| utilizes an “open door policy” and reviews
associate satisfaction results to identify and address associate problems or
concerns.

• Ensures property policies are administered fairly and consistently|
disciplinary procedures and documentation are completed according to Standard
and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review
Process.

• Conducts annual performance appraisal with direct reports according to
Standard Operating Procedures.

• Champions change| ensures brand and regional business initiatives are
implemented and communicates follow-up actions to team as necessary.

CANDIDATE PROFILE

Education and Experience

• 2-year degree from an accredited university in Business Administration|
Hotel and Restaurant Management| or related major; 4 years experience in the
guest services| front desk| housekeeping| sales and marketing| management
operations| or related professional area.

OR

• 4-year bachelor|s degree in Business Administration| Hotel and Restaurant
Management| or related major; 2 years experience in the guest services| front
desk| housekeeping| sales and marketing| management operations| or related
professional area.

Director| Revenue Management – Sheraton Centre Toronto Hotel – Canada

APPLY HERE

Job Number 19120463
Job Category Revenue Management
Location Sheraton Centre Toronto Hotel| 123 Queen St W| Toronto| Ontario|
Canada
Brand Sheraton Hotels & Resorts
Schedule Full-time
Relocation? Yes
Position Type Management

Start Your Journey With Us
At Sheraton| we go above and beyond in everything we do. We are inspired by
our guests and one another – and are driven to make things better. We love
what we do| and we give it all we’ve got – on property and off. When guests
stay with us| it’s not just a room with a bed that they’re buying. It’s an
experience. We’re looking for someone who is ready to go beyond in everything
they do. If you are someone with a genuine drive to improve your life and the
lives of those around you| we encourage you to explore careers with Sheraton.

JOB SUMMARY

Oversees revenue management activities and managers within area of purview.
Responsible for balancing the financial objectives of different lodging
products to maximize total revenues and profit associated with guest rooms.
Position is accountable for pricing| positioning and inventory of all hotels
within area of purview. Oversees all processes associated with demand|
revenue| inventory| forecasting and opportunity analysis. Develops and
recommends sales strategy for pricing of the transient customer| wholesale|
and group segments. Identifies new revenue opportunities and effectively
communicates sales strategy and pricing to all key stakeholders. Acts as
primary contact and maintains productive relationships with all stakeholders|
including hotel General Managers| sales leaders| franchisees and owners.

CANDIDATE PROFILE

Education and Experience

• 2-year degree from an accredited university in Business Administration|
Finance and Accounting| Economics| Hotel and Restaurant Management| or related
major; 2 years experience in the revenue management| sales and marketing| or
related professional area.

OR

• 4-year bachelor|s degree from an accredited university in Business
Administration| Finance and Accounting| Economics| Hotel and Restaurant
Management| or related major; no work experience required.

CORE WORK ACTIVITIES

Analyzing and Reporting Revenue Management Data

• Analyzes information| identifies current and potential problems and proposes
solutions.

• Analyzes period end and other available systems data to identify trends|
future need periods and obstacles to achieving goals.

• Generates updates on transient segment each period and continually analyzes
transient booking patterns.

• Assists with account diagnostics process and validates conclusions.

• Maintains accurate reservation system information.

• Checks distribution channels regularly for hotel positioning| information
accuracy and competitor positioning.

• Identifies the underlying principles| reasons| or facts of information by
breaking down information or data into separate parts.

• Generates and provides accurate and timely results in the form of reports|
presentations| etc.

• Observes| receives| and otherwise obtains information from all relevant
sources.

• Submits reports in a timely manner| ensuring delivery deadlines.

• Analyzes weekly and monthly STAR information to assist in analyzing past
strategies; identifies areas needing improvement| identifies competitor set
strengths| and develops strategies to best capture available Market Share.

• Analyze STAR information to assist in development of RevPAR Index forecasts.

• Generates yearly room revenue budget.

Managing Revenue Management Strategy

• Provides critical input to property leaders for development of market sales
strategy.

• Provides revenue management functional expertise and leadership to general
managers| property leadership teams and market sales leaders.

• Initiates| implements and evaluates revenue tests.

• Ensures that sales strategies and rate restrictions are communicated|
implemented and modified as market conditions fluctuate.

• Assists hotels with pricing and provides input on business evaluation
recommendations.

• Assists in creating and verbalizing positioning and long-term strategies for
all segments (group| transient| catering) that are in alignment with brand
standards and property objectives.

• Provides recommendations to improve effectiveness of revenue management
processes.

• Ensures property diagnostic processes (PDP) are used to maximize revenue and
profits.

• Ensures hotel strategies conform to brand philosophies and initiatives.

• Ensures Operation Teams are aware of current strategies and have the
information needed to execute them (daily strategies| current day inventory
management| and package inclusions).

Building Successful Relationships

• Communicates brand initiatives| demand and market analysis to
hotels/clusters/franchise partners/owners.

• Communicates market direction to revenue management| sales and hotel
leaders.

• Develops constructive and cooperative working relationships with others| and
maintains them over time.

• Develops and manages internal key stakeholder relationships.

• Provides targeted and timely communication of results| achievements and
challenges to the stakeholders.

Additional Responsibilities

• Informs and/or updates executives| peers and subordinates on relevant
information in a timely manner.

• Enters| transcribes| records| stores| or maintains information in written or
electronic form.

• Works with other people to gather the information necessary to manage
projects| achieve goals| and resolve problems.

• Demonstrates knowledge of job-relevant issues| products| systems| and
processes.

• Provides information to supervisors| co-workers| and subordinates by
telephone| in written form| e-mail| or in person.

_

Director of Sales – Hilton Saint John

APPLY HERE

JOB DESCRIPTION
 
A Director of Sales with Hilton Saint John manages the hotel sales and
marketing plans by recommending growth efforts| monitoring progress| and
ensuring that the hotel is competitively positioned within the local
marketplace.
HiltonSaint John offers a magnificent location on the harbor – part of the Bay
ofFundy and a UNESCO Global Geopark Site. Most of the city|s best attractions
arewithin walking distance and we|re even connected to the Inside
ConnectionPedway| allowing you to explore the city in comfort – whatever
season youvisit! From our great dining to stylish rooms and suites| you|ll
find all youneed in the hotel for a relaxing stay.
What will I be doing?
As Director of Sales| you are responsible for working closely with the Senio

Management Team to drive business needs and expand existing business throug

promotional efforts and sales channels. A Director of Sales will work t

develop the sales group and groom a high-performing sales team. Specifically

you will be responsible for performing the following tasks to the highest
standards:

Manage hotel sales and marketing plans to ensure they accurately interpret and support the objectives of the business and use these plans to focus the sales efforts for all market segments
Work closely with the Senior Management Team to identify and drive focused activities on elements of the business that require additional support
Prepare company contracts for the hotel in accordance with current business and pricing conditions
Monitor offers| options and discounts for repeat bookings for groups| congresses and seminars in close cooperation with the Group Coordinator
Develop the group team through leadership and by example to include sales development; participate in the hiring of team members| and their future success
Direct and manage the forecasting process in conjunction with the Revenue Department to insure accurate| timely and complete information. Compile and/or direct the preparation of reports pertaining to the operation of the Sales Department to include| but not limited to the annual and monthly Forecast| Lead Management System| and Booking Reportsv
Actively participate and complete the preparation of the annual Sales and Market Plan| quarterly updates| and the complexed hotels| annual Budgets. Execute initiatives as outlined; swiftly implement strategies/tactics to offset changes in markets| economy or driven by the competitive set. Organize and/or attend scheduled group and related meetings
Contribute to the development of company sales and marketing initiatives by recommending| implementing and monitoring appropriate local activity
Organise comprehensive information describing the range of products and services offered by the hotel and deliver this information through relevant sales resources and sales channels to existing and potential Guests
Produce accurate and timely reports that meet the needs of the hotel and the management company
Prepare and present| on a monthly basis| the contribution| focus and activity of the proactive sales team to the hotel owners and senior management team
Cooperate with other departments in the hotel| particularly Reservations and the Banqueting Department| to create an exceptional Guest experience and build strong| comprehensive sales programs
Contribute to relevant management meetings to develop and implement sales and marketing initiatives

What are we looking for?

A Director of Sales serving Hilton brands is always working on behalf of our
Guests and working with other Team Members. To successfully fill this role|
you should maintain the attitude| behaviours| skills| and values that follow:

Positive attitude and good communication skills
Commitment to delivering a high level of customer service
Strong leadership skills| whereas it is evident that you can effectively manage and motivate a team to perform beyond expectations
Strong analytical skills so to understand key business indicators and competitive trends and develop approaches to these challenges
Excellent selling capabilities and the ability and desire to coach selling techniques to Team Members
Excellent organisational and planning skills
Excellent grooming standards
Flexibility to respond to a range of different work situations
Ability to work well under time pressure and/or demanding travel schedules
Demonstrated previous experience in a Sales role with the proven ability to close a sale

It would be advantageous in this position for you to demonstrate the following
capabilities and distinctions:

Knowledge of the local market
Knowledge of hospitality industry
A passion for sales and target-based performance
Relevant degree| in sales| business development or other relevant business field| from an academic institution

What will it be like to work for Hilton?

Hilton is the leading global hospitality company| spanning the lodging sector
from luxurious full-service hotels and resorts to extended-stay suites and
mid-priced hotels. For nearly a century| Hilton has offered business and
leisure travelers the finest in accommodations| service| amenities and value.
Hilton is dedicated to continuing its tradition of providing exceptional guest
experiences across its global brands. Our vision to fill the earth with the
light and warmth of hospitality unites us as a team to create remarkable
hospitality experiences around the world every day. And| our amazing Team
Members are at the heart of it all!

Director – AECOM – Canada

APPLY HERE

AECOM Director- Highway Engineering in Burnaby- British Columbia
Canada – British Columbia- Burnaby
Job Summary
AECOM`s Transportation practice is seeking a candidate for a Director Highway
Engineering in Burnaby- BC. Responsibilities for the position will
include:◦Leading AECOM`s highway engineering practice in BC.
◦Developing and implementing growth strategies for AECOM`s Highway Engineering
practice in BC.
◦Managing highway engineering staff including hiring- and performance
management.
◦Managing design- and the highway/civil discipline- on large and small
projects- including preparing- monitoring and forecasting cost- scope- projec

schedule- and team building.

◦Routinely collaborating with AECOM teams across Canada and abroad (typicall

for highway- transit- aviation- and port projects). This will often include
work on projects and proposals in other Provinces and will require some
business travel.

◦Collaborating with business development specialists to develop clients-
proposals- and win work.

◦Managing sub-consultants.

◦Attending and chairing frequent meetings.

◦Supporting the ISO quality process.

Minimum Requirements

Degree in Civil Engineering or equivalent experience

At least 8 years` experience

Experience working on highway/road/civil projects

Have been a project manager- or deputy project manager on major highway projects with minimum assignment fees of>CAD$10-000-000.

P3- or Design-Build- and/or EPCM experience.

Experience dealing with consultants- contractors- and public-sector clients.

Have a technical foundation in design or construction.

Experience as a direct manager of staff.

Experience contributing to winning proposals- including experience leading small proposals and with contributing role on major proposals.

Experience interacting with executives (internal and external).

Have a demonstrable network of highway and road client- contractor- and engineering contacts.

Preferred Qualifications

Ideally 15 years of experience- including a minimum of 10 years on highway- road- and civil projects in BC.

P.Eng designation

Experience delivering projects to MOTI- Translink- YVR- Lower Mainland Municipalities

Experience as a design manager and/or discipline lead experience on P3 or DB projects

A strong preference for candidates with significant BC Ministry of Highways and Infrastructure experience [MOTI]

What We Offer

When you join AECOM- you become part of a company that is

pioneering the future . Our teams around the world are involved in some of the
most cutting-edge and innovative projects and programs of our time- addressing
the big challenges of today and shaping the built environment for generations
to come. We ensure a workplace that encourages growth- flexibility and
creativity- as well as a company culture that champions

inclusion- diversity and overall

employee well-being through programs supported by company leadership. Our

core values define who we are- how we act and what we aspire to- which comes
down to not only

delivering a better world – but working to |make amazing happen| in each
neighborhood- community and city we touch. As an Equal Opportunity Employer-
we believe in each person`s potential- and we`ll help you reach yours.

Job Category Engineering – Transportation

Business Line Transportation

Business Group Design and Consulting Services Group (DCS)

Country Canada

Position Status Full-Time

Requisition/Vacancy No. 221988BR

Clearance Required No

Qualified applicants will receive consideration for employment without regard
to race- color- religion- sex- national origin- sexual orientation- gender
identity- disability or protected veteran status.

Director of Guest Services – The Westin Bayshore – Canada

APPLY HERE

Job Number 19106602
Job Category Rooms and Guest Services Operations
Location The Westin Bayshore| Vancouver| 1601 Bayshore Dr| Vancouver|
British Columbia| Canada
Brand Westin Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
At Westin| we are committed to empowering the well-being of our guests by
providing a refreshing environment| thoughtful amenities| and revitalizing
programming to help ensure that they leave feeling better than when they
arrived. We recognize that travel can be disruptive to our guests’ well-being|
and we’re energized to assist as partners in helping them maintain control and
soaring above it all while on the road. Everything we do is designed to help
guests be at their best| and they appreciate our supportive attitude|
anticipatory service and extensive knowledge on how to best assist them
throughout their stay. We are looking for dynamic people who are excited to
join the team and ready to jump into any situation to give a helping hand. If
you’re someone who has is positive| adaptable and intuitive| and has a genuine
interest in the well-being of others around you| we invite you to discover how
at Westin| together we can rise.

JOB SUMMARY

Responsible for all front office functions and staff as well as security staff
functions. Areas of responsibility include Bell Staff| Switchboard Operations|
Guest Services/Front Desk| Retail/Gift Shop| Concierge| Valets| and Security|
as applicable. As a department head| directs and works with managers and
employees to successfully execute all front office operations| including guest
arrival and departure procedures. Works to establish a safe and secure
environment for all guests and associates. Strives to continually improve
guest and employee satisfaction and maximize the financial performance of the
department.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 6 years experience in the guest services| front
desk| or related professional area.

OR

• 2-year degree from an accredited university in Hotel and Restaurant
Management| Hospitality| Business Administration or related major; 4 years
experience in the guest services| front desk| or related professional area.

CORE WORK ACTIVITIES

Leading Front Desk| Guest Services| and Security Teams

• Utilizes interpersonal and communication skills to lead| influence| and
encourage others; advocates sound financial/business decision making;
demonstrates honesty/integrity; leads by example.

• Encourages and builds mutual trust| respect| and cooperation among team
members.

• Serves as a role model to demonstrate appropriate behaviors.

• Supervises and manages employees. Manages all day-to-day operations.
Understands employee positions well enough to perform duties in employees|
absence.

• Establishes and maintains open| collaborative relationships with employees
and ensures employees do the same within the team.

• Ensures recognition of employees is taking place across areas of
responsibility.

• Communicates performance expectations in accordance with job descriptions
for each position and monitors progress.

• Celebrates successes and publicly recognizes the contributions of team
members.

Managing Guest Services and Front Desk Teams

• Achieves and exceeds goals including performance goals| budget goals| team
goals| etc.

• Manages day-to-day operations| ensuring the quality| standards and meeting
the expectations of the customers on a daily basis.

• Develops specific goals and plans to prioritize| organize| and accomplish
work.

• Keeps Front Office team focused on the critical components of operations to
drive guest satisfaction and the desired financial results.

• Conducts department meetings and continually communicates a clear and
consistent message regarding department goals to produce desired results.

• Supervises and coordinates all activities for luggage attendants| garage
valets| door attendants| and concierge.

• Reviews staffing levels to ensure that guest service| operational needs and
financial objectives are met.

• Understands the impact of Front Office operations on the Rooms area and
overall property financial goals.

• Manages department controllable expenses to achieve or exceed budgeted
goals.

• Provide recommendations and reports for capital expenditures| repairs and
maintenance programs for all front office areas.

• Handle guest complaints and verify that all guest issues are resolved.

Managing Security Team

• Protects property and provides a safe environment for guests and staff.

• Oversees all on-duty security personnel| including dispatcher.

• Supervises and coordinates job assignments and verifies that each officer is
briefed on the day’s activities.

• Complies information and files written security reports.

Managing Projects and Policies

• Verifies compliance with all Front Office policies| standards and
procedures.

• Verifies property policies are administered fairly and consistently|
disciplinary procedures and documentation are completed according to Standard
and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review
Process.

Providing Exceptional Customer Service

• Provides services that are above and beyond for customer satisfaction and
retention.

• Coordinates activities with other hotel departments in order to facilitate
incrased levels of communication and guest satisfaction.

• Improves service by communicating and assisting individuals to understand
guest needs| providing guidance| feedback| and individual coaching when
needed.

• Supervises and managing employees. Managing all day-to-day operations.
Understanding employee positions well enough to perform duties in employees|
absence.

• Acts as the “Service Champion” for the Front Office and creates a positive
atmosphere for guest relations.

• Displays leadership in guest hospitality| exemplifies excellent customer
service| and creates a positive atmosphere for guest relations.

• Strives to improve service performance.

• Empowers employees to provide excellent customer service.

• Verifies that all Front Office areas have an atmosphere that is conducive to
the overall guest experience.

• Reviews comment cards| guest satisfaction results and other data to identify
areas of improvement.

• Responds to and handles guest problems and complaints.

• Observes service behaviors of employees and provides feedback to individuals
and/or managers.

Managing and Conducting Human Resource Activities

• Identifies the developmental needs of others and coaching| mentoring| or
otherwise helping others to improve their knowledge or skills.

• Provides guidance and direction to subordinates| including setting
performance standards and monitoring performance.

• Establishes challenging| realistic and obtainable goals to guide operation
and performance.

• Solicits employee feedback| utilizes an “open door” policy| and reviews
employee satisfaction results to identify and address employee problems or
concerns.

• Verifies employees are treated fairly and equitably.

• Manages employee progressive discipline procedures for Front Office Staff.

• Administers the performance appraisal process for direct report managers.

• Interviews and hires managers and hourly employee team members with the
appropriate skills and in a timely manner to meet the business needs of the
operation.

Additional Responsibilities

• Provides information to supervisors| co-workers| and subordinates by
telephone| in written form| e-mail| or in person.

• Analyzes information and evaluating results to choose the best solution and
solve problems.

• Informs and/or updates the executives| the peers and the subordinates on
relevant information in a timely manner.

• Identifies and analyzes departmental operational challenges and facilitates
the development of solutions to prevent reoccurrence.

_

Director of Operations – Le Centre Sheraton Montreal Hotel – Canada

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Job Number 19083763
Job Category Rooms and Guest Services Operations
Location Le Centre Sheraton Montreal Hotel| 1201 Rene-Levesque Blvd West|
Montreal| Quebec| Canada
Brand Sheraton Hotels & Resorts
Schedule Full-time
Relocation? Yes
Position Type Management

Start Your Journey With Us
At Sheraton| we go above and beyond in everything we do. We are inspired by
our guests and one another – and are driven to make things better. We love
what we do| and we give it all we’ve got – on property and off. When guests
stay with us| it’s not just a room with a bed that they’re buying. It’s an
experience. We’re looking for someone who is ready to go beyond in everything
they do. If you are someone with a genuine drive to improve your life and the
lives of those around you| we encourage you to explore careers with Sheraton.

JOB SUMMARY

Functions as the strategic business leader of the property|s Hotel Operations.
Areas of responsibility may include Front Office| Recreation/Health Club|
Housekeeping| Food and Beverage/Culinary and Engineering/Maintenance. Position
works with direct reports (department heads) to develop and implement
departmental strategies and ensures implementation of the brand service
strategy and brand initiatives. The position ensures Hotel Operations meet the
brand’s standards| targets customer needs| ensures employee satisfaction|
focuses on growing revenues and maximizes the financial performance of the
department and developing positive owner relations. Develops and implements
property-wide strategies that deliver products and services to meet or exceed
the needs and expectations of the brand’s target customer and employees and
provides a return on investment.

CANDIDATE PROFILE

Education and Experience

• 2-year degree from an accredited university in Business Administration|
Hotel and Restaurant Management| or related major; 4 years experience in the
guest services| front desk| housekeeping| sales and marketing| management
operations| or related professional area.

OR

• 4-year bachelor|s degree in Business Administration| Hotel and Restaurant
Management| or related major; 2 years experience in the guest services| front
desk| housekeeping| sales and marketing| management operations| or related
professional area.

CORE WORK ACTIVITIES

Managing Profitability

• Demonstrates and communicates key drivers of guest satisfaction for the
brand’s target customer.

• Analyzes service issues and identifies trends.

• Makes and executes the necessary decisions to keep property moving forward
toward achievement of goals.

• Works with hotel management team to develop an operational strategy that is
aligned with the brand’s business strategy and leads its execution.

Managing Revenue Goals

• Monitors hotel operations sales performance against budget.

• Reviews reports and financial statements to determine hotel operations
performance against budget.

• Coaches and supports operations team to effectively manage occupancy & rate|
wages and controllable expenses.

• Reviews the Wage Progress Report and compares budgeted wages to actual
wages| coaching direct reports to address problem areas and holding team
accountable for results.

Leading Operations and Department Teams

• Champions the brand’s service vision for product and service delivery and
ensures alignment amongst the hotel leadership teams.

• Develops systems to enable employees to understand guest satisfaction
results.

• Communicates a clear and consistent message regarding departmental goals to
produce desired results.

Managing the Guest Experience

• Reviews guest feedback with leadership team and ensures appropriate
corrective action is taken.

• Responds to and handles guest problems and complaints.

• Stays visible and interfaces with customers on a regular basis to obtain
feedback on quality of product| service levels and overall satisfaction.

• Creates an atmosphere in all Rooms and Food and Beverage areas that meets or
exceeds guest expectations.

Managing and Conducting Human Resources Activities

• Facilitates the development of creative solutions to overcome obstacles and
ensures implementation to continually improve guest satisfaction results.

• Ensures employees are treated fairly and equitably.

• Ensures that regular| ongoing communication is happening in Operations
(e.g.| pre-shift briefings| staff meetings).

• Fosters employee commitment to providing excellent service| participates in
daily stand-up meetings and models desired service behaviors in all
interactions with guests and employees.

• Incorporates guest satisfaction as a component of staff/operations meetings
with an emphasis on generating innovative ways to continually improve results.

• Sets goals and expectations for direct reports using the performance review
process and holds staff accountable for successful performance.

• Solicits employee feedback| utilizes an “open door policy” and reviews
employee satisfaction results to identify and address employee problems or
concerns.

• Ensures property policies are administered fairly and consistently|
disciplinary procedures and documentation are completed according to Standard
and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review
Process.

• Conducts annual performance appraisal with direct reports according to
Standard Operating Procedures.

• Champions change| ensures brand and regional business initiatives are
implemented and communicates follow-up actions to team as necessary.

_

Assistant Director of Engineering – The St. Regis Toronto – Canada

APPLY HERE

Job Number 190012JX
Job Category Engineering and Facilities
Location The St. Regis Toronto| 325 Bay Street| Toronto| Ontario| Canada

Brand St. Regis Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Management
Start Your Journey With Us
The St. Regis brand first established luxury hospitality more than 110 years
ago| with the opening of the St. Regis New York. From the moment John Jacob
Astor IV opened the doors of his Beaux-Arts masterpiece on New York’s Fifth
Avenue| St. Regis has stood as a symbol of uncompromising elegance and bespoke
service. Today| with more than 40 of the best addresses around the world| St.
Regis is a place where trends are born| boundaries are broken and guests can
simply live exquisite. We invite you to explore careers at St. Regis.

JOB SUMMARY

Manages all engineering/maintenance operations| including maintaining the
building| grounds and physical plant with particular attention towards safety|
security and asset protection. Accountable for managing the budget| capital
expenditure projects| preventative maintenance and energy conservation.
Responsible for maintaining regulatory requirements. Assists in leading the
emergency response team for all facility issues. Helps to increase guest and
employee satisfaction through effective communications and training.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 4 years experience in the engineering and
maintenance or related professional area; technical training in
HVAC-R/electrical/plumbing.

OR

• 2-year degree from an accredited university in Building and Construction|
Engineering| Mechanics| or related major; 2 years experience in the
engineering and maintenance or related professional area; technical training
in HVAC-R/electrical/plumbing.

CORE WORK ACTIVITIES

Managing Engineering Operations and Budgets

• Manages the physical plant including equipment| refrigeration| HVAC|
plumbing| water treatment and electrical systems.

• Ensures regulatory compliance to facility regulations and safety standards.

• Manages and controls heat| light and power and recommends current best
methods for energy conservation and economical facility operations.

• Develops specifications and requirements for service contracts and
administers such contracts to support building needs.

• Distributes preventive maintenance and repair work orders and monitors
timeliness and quality of completion.

• Oversees and directs the maintenance of grounds| guestrooms| public space|
restaurants| property vehicles and recreational facilities.

• Develops a long term plan for preventative maintenance and asset protection
and overseeing execution of plan.

• Develops project plans in accordance with renovation or new construction
needs.

• Contacts contractors for bids and supervising construction to ensure timely
completion of projects within budgetary guidelines.

• Builds positive relationships with external customers such as city
building/zoning department| fire prevention bureau and vendors.

• Ensures fire crew has complete understanding of all procedures| equipment
and alarms.

• Performs monthly property inspection to ensure buildings and grounds are
maintained in excellent condition.

• Conducts guest room and common area inspection to ensure guest satisfaction.

• Inspects and evaluates the physical condition of facilities in order to
determine the type of work required.

• Recommends or arranges for additional services such as painting| repair
work| renovations| and the replacement of furnishings and equipment.

• Selects and orders or purchasing new equipment| supplies| and furnishings.

• Manages parts and equipment inventory.

Maintaining Property Standards

• Ensures building and equipment licenses and certifications are current.

• Maintains property life safety systems (fire fighting equipment| sprinkler
systems and alarm systems).

Ensuring Exceptional Customer Service

• Displays leadership in guest hospitality| exemplifying excellent customer
service and creating a positive atmosphere for guest relations.

• Reviews comment cards| guest satisfaction results and other data to identify
areas of improvement.

• Shares plans with property leadership and ensuring corrective action is
taken to continuously improve guest satisfaction.

• Strives to improve service performance.

Conducting Human Resources Activities

• Supervises staffing levels to ensure that guest service| operational needs
and financial objectives are met.

• Helps train employees in safety procedures.

• Assists in training other department employees in fire protection| safety
and evacuation procedures.

• Provides feedback to employees based on observation of service behaviors.

• Assists in performing operational activities as necessary.

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