Service Express Agent – The Westin Ottawa – Canada

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Job Number 19124148
Job Category Rooms and Guest Services Operations
Location The Westin Ottawa| 11 Colonel By Dr| Ottawa| Ontario| Canada

Brand Westin Hotels & Resorts
Schedule Part-time
Relocation? No
Position Type Non-Management/Hourly
Start Your Journey With Us
At Westin| we are committed to empowering the well-being of our guests by
providing a refreshing environment| thoughtful amenities| and revitalizing
programming to help ensure that they leave feeling better than when they
arrived. We recognize that travel can be disruptive to our guests’ well-being|
and we’re energized to assist as partners in helping them maintain control and
soaring above it all while on the road. Everything we do is designed to help
guests be at their best| and they appreciate our supportive attitude|
anticipatory service and extensive knowledge on how to best assist them
throughout their stay. We are looking for dynamic people who are excited to
join the team and ready to jump into any situation to give a helping hand. If
you’re someone who has is positive| adaptable and intuitive| and has a genuine
interest in the well-being of others around you| we invite you to discover how
at Westin| together we can rise.

Job Summary

Operate telephone switchboard station in order to answer telephone calls.
Process guest requests for wake up calls| screening calls| and other requests
related to placing or receiving telephone calls. Advise guest of any messages
(e.g.| voicemail| mail| faxes) received for them| and send to room if
required. Answer| record| and process all guest calls| requests| questions| or
concerns. Receive| record| and relay messages accurately| completely| and
legibly. Log all guest requests or issues into computer| contact appropriate
individual or department (e.g.| Bellperson| Housekeeping)| and follow up with
guest to ensure their request has been met to their satisfaction. Provide
information to guests about room features| property amenities| and local areas
of interest. Assist guests with accessing the internet. Report accidents|
injuries| and unsafe work conditions to manager.

Follow all company policies and procedures; ensure uniform and personal
appearance are clean and professional; maintain confidentiality of proprietary
information; and protect company assets. Welcome and acknowledge all guests
according to company standards| anticipate and address guests| service needs|
assist individuals with disabilities| and thank guests with genuine
appreciation. Speak with others using clear and professional language| and
answer telephones using appropriate etiquette. Develop and maintain positive
working relationships with others| and support team to reach common goals.
Comply with quality assurance expectations and standards. Read and visually
verify information in a variety of formats; stand| sit| or walk for an
extended period of time or for an entire work shift. Move| lift| carry| push|
pull| and place objects weighing less than or equal to 10 pounds without
assistance. Perform other reasonable job duties as requested by Supervisors.

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Assistant Front Office Manager / Guest Relations Manager – Fairmont Pacific Rim – Canada-Vancouver

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Job Description – Assistant Front Office Manager / Guest Relations Manager (VPR03012)Employee Status:
Regular
Do you want to…
Lead an extraordinary Front Office team-
Elevate your career with a global luxury brand offering extensive development opportunities-
Utilize global perks & privileges & enjoy a competitive salary + attractive benefits package-
Then you might be our next
Guest Relations Manager
In your new role- you will model our values of respect- integrity- teamwork and empowerment – and your leadership will facilitate extraordinary careers and lasting memories for your Front Office and hotel teams.
Hotel Overview:
At the ocean|s edge- a modern oasis- the Fairmont Pacific Rim is the most remarkable address in the city with its breathtaking harbour views- luxurious accommodation- rave-worthy cuisine and warm hospitality
Reporting to the Front Office Manager- the Guest Relations Manager is responsible for ensuring the highest level of guest service and ensuring that standards are maintained for all positions within the Front Office and Rooms Division. The Guest Relations Manager also serves as a resource to the overall operations of the hotel by providing assistance and direction as needed.

Support the Front Office Manage

in running a successful operation

Consistently offer professional- friendly and engaging service
Take lead in answering any guest inquiries and any guest recovery that may arise
Promote positive colleague relations
Complete managerial tasks such as scheduling- payroll- performance management & coaching
Ensure Brand- Service & safety standards as well as procedures are adhered to
Provide guidance & support to Front Desk- Royal Service- Fairmont Gold- Guest Services & Security
Communicate all pertinent information to the respective groups
Actively seek feedback to further enhance day to day operation
Other duties as assigned

Qualifications:

Minimum of 1 year previous Front Office Supervisory experience preferred

Passion for guest service
Excellent English written and verbal communication- interpersonal and leadership skills
Highly organized- results-oriented with the ability to be flexible and work well under pressure
Degree or Diploma in Hospitality Management is an asset
Strong guest service and training skills background required
Ability to work independently- prioritize responsibilities and multitask
Experience with a Hotel loyalty program an asset
Should possess or seek certification in basic first aid
Computer proficiency in Opera & MS Office (Word- Excel- PowerPoint)
Be familiar with Fire Safety practices and emergency procedures

Visa Requirements:
Must be legally eligible
to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Guest Relations Supervisor – Montreal Airport Marriott In-Terminal Hotel – Canada

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Job Number 19001BAY
Job Category Rooms and Guest Services Operations
Location Montreal Airport Marriott In-Terminal Hotel| 800 Place Liegh-
Capreol| Dorval| Quebec| Canada
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
Marriott International portfolio of brands includes both JW Marriott and
Marriott Hotels.
Marriott Hotels | Marriott International’s flagship brand with more than
500 global locations| is advancing the art of hosting so that our guests can
travel brilliantly. As a host with Marriott Hotels| you will help keep this
promise by delivering premium choices| sophisticated style| and well-crafted
details. With your skills and imagination| together we will innovate and
reinvent the future of travel.

JW Marriott is part of Marriott International|s luxury portfolio and
consists of more than 80 beautiful properties in gateway cities and
distinctive resort locations around the world. JW believes our associates come
first. Because if you’re happy| our guests will be happy. It’s as simple as
that. Our hotels offer a work experience unlike any other| where you’ll be
part of a community and enjoy a true camaraderie with a diverse group of co-
workers. JW creates opportunities for training| development| recognition and
most importantly| a place where you can really pursue your passions in a
luxury environment. Treating guests exceptionally starts with the way we take
care of our associates. That’s The JW Treatment™.

Job Summary

Respond to any questions from guests| and follow up with guests to ensure
their requests have been met to their satisfaction. Take and confirm
reservations and cancellations. Supply guests with information regarding
property amenities| services| room features| and local areas of interest and
activities. Respond to guest requests for special arrangements or services
(e.g.| spa services| transportation| religious services| babysitting|
financial services| business center services| interpretation services|
reservations| dry cleaning| entertainment/sporting events| shopping) by making
arrangements or identifying appropriate providers. Contact appropriate
individual or department as necessary to resolve guest requests. Collaborate
with management to develop and carry-out ideas and procedures| and set goals
to continuously improve department performance. Assign and ensure work tasks
are completed on time and that they meet appropriate quality standards.

Follow all company policies and procedures; ensure uniform and personal
appearance are clean and professional; maintain confidentiality of proprietary
information; protect company assets; protect the privacy and security of
guests and coworkers. Welcome and acknowledge all guests according to company
standards; anticipate and address guests| service needs; assist individuals
with disabilities; thank guests with genuine appreciation. Speak with others
using clear and professional language; prepare and review written documents
accurately and completely; answer telephones using appropriate etiquette.
Develop and maintain positive working relationships with others; support team
to reach common goals; listen and respond appropriately to the concerns of
other employees. Ensure adherence to quality expectations and standards;
identify| recommend| develop| and implement new ways to increase
organizational efficiency| productivity| quality| safety| and/or cost-savings.
Move| lift| carry| push| pull| and place objects weighing less than or equal
to 10 pounds without assistance. Perform other reasonable job duties as
requested by Supervisors.

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MEMBERSHIP ADVISOR – BCCA – British Columbia Canada

british columbia automobile association Canada logo

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british columbia automobile association Canada logo
Position Overview
If you are looking for an empowering and progressive place to build your career, then you’ve landed in the right place at BCAA. With our corporate Head Office in Burnaby and locations around BC, we offer a wide variety of opportunities all across the province. Go the extra mile and share our vision to be the most trusted organization in British Columbia, absolutely famous for doing the right thing.
 
What is the role?
BCAA’s Member Contact Centre is looking to hireMembership Advisor.

As one of BCAA’s Member-facing team members, you are a membership professional who delivers amazing Member experiences, every time. While working out of BCAA’s Member Contact Center, you are a source of positive brand impressions to all BCAA Members. You create long lasting relationships with our Members by continuously driving revenue growth through consultative selling to support BCAA to be the most trusted organization in British Columbia.

What BCAA offers you:It’s not in our nature to brag but we are proud of some of our achievements that recognize great employee culture. Some of our latest awards include being announced as a Platinum Best Employer for 2019 and Top 50 Employers for Young People – 2015.

•Great compensation packages, including bonus
•We enthusiastically support learning and advancement opportunities for our team members offering, Automotive Apprenticeship and Leadership Development programs.
•We have an amazing Total Rewards Program which offers: Extended Health and Dental, Vision Care, Life Insurance, RRSP matching with company contribution to your pension, access to Incentive Programs, Team Profit Sharing, Employee & Family Assistance Program and more.
•Our team members get to make a difference in the lives of our Members and their communities every day.
•We pride ourselves in being open and transparent and in empowering our people to do great work while serving our Members.
•We are an equal opportunity employer that’s committed to accessible, inclusive employment.

What is the status?
Regular full-time

What are the hours?
35 hour work week

Key Responsibilities Include
What you will be doing?
Sells, upgrades and cross-sells BCAA products and services to new and renewing Members Manages Member accounts and concerns Processes and manages Member documents
Acquires and maintains industry, product and systems knowledge

Sells, upgrades and cross-sells BCAA products and services to new and renewing Members
Through consultative in-person or over the phone sales, acquires new membership business and follow BCAA and AAA/CAA best practices and standards
Collaborates with BCAA or other supplier’s
Reviews product terms and conditions including, but not limited to, coverages, limits and exclusions to limit errors and omissions
Creates and follows up on future business leads and upcoming renewals
Deepens Member relationships through thoroughly reviewing and renewing memberships, cross-selling other BCAA products and services and meeting prescribed BCAA and AAA/CAA Member satisfaction goals

Manages Member accounts and concerns
Updates Member information in applicable systems
Issues renewal memberships and Member entitlement products such as Trip Tiks (auto travel route planning), maps, tour books, camp guides, international driving permits and passport photos
Resolves Member concerns by following BCAA’s Member resolution standards and meeting BCAA and AAA/CAA Member satisfaction goals

Processes and manages Member documents
Processes payments and follows up on outstanding payments
Issues new, renewing and makes changes to memberships
Meets all required processing standards for storage, retrieval, confidentiality, accuracy and timeliness

Acquires and maintains product and systems knowledge
Active learning: Keeps up to date with Membership knowledge
Maintains a working knowledge of all BCAA Membership, best practices, standards, policies and systems
Attends required BCAA training courses

Minimum Qualifications

What you bring to the role?

Minimum Qualifications
Completion of Grade 12
3 to 6 months experience in a sales and service environment
Demonstrated sales productivity and selling skills
Ability to work within a fast paced team environment. Demonstrated multi-tasking skills.
Proven judgment and decision making abilities. Must be able to consider costs and benefits of potential products in order to make appropriate recommendations.
Proven critical thinking abilities. Must be able to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Ability to meet set sales, productivity and customer satisfaction targets and objectives
Strong written and verbal communication skills.
Intermediate knowledge of MS Office Suite Products (Word, Excel, Outlook)

Preferred Qualifications
•1 year in a customer service or sales environment

Relationships
Reports to Assistant Manager, MCC
Collaborative relationships with other BCAA service centres, the Member Contact Centre, Member Experience & Sales leadership team, Road Assist, Underwriting, Human Resources, Marketing and Information Services
External relationships with Members and BCAA approved suppliers and community business associates

Competencies
Interpersonal and team relations
Service excellence
Integrity and ethical conduct
Continuous learning and innovation
Judgment, planning and decision making
Initiative

Background Check:
Must successfully pass a background check, which may include a criminal, credit, and credential check.

Delivery Specialist – OPENROAD autos – British Columbia CA

openroad auto group logo canada

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openroad auto group logo canada
OpenRoad Auto Group is currently seeking to expand our team with a full-time Delivery Specialist at OpenRoad Lexus Port Moody.
 
A Career at OpenRoad Means You’ll Enjoy:
 
Many opportunities for internal growth
Comprehensive healthcare benefits package
Discounted vehicle purchase program
Associate perks program
Company social events
And more!
Your contribution:

Assist in greeting and welcoming customers to and provide excellent customer service.
Provide support to the Sales team during the vehicle delivery process, such as coordinating new and used vehicle deliveries.
Promote Lexus product superiority such as technology, inform customers about specifications and demonstrate vehicle features.
Introduce the use of new technology into the sales process.
Prepare the showroom and ensure it is in an attractive and desirable state.
What it takes to be part of our dynamic team:

A passion for cars and aptitude for learning detailed product knowledge.
Excellent customer service skills, with strong communication and interpersonal skills with ability to articulate detailed information.
Be tech savvy and comfortable with automotive technology, and an eagerness to adopt new technologies.
Possesses a valid British Columbia Driver’s License and be able to present a current copy of their Abstract (ICBC driver’s record) for review.